ecar insurance reviews | Watch This Item.

Average Ratings
Customer Service0.6/10 Based on 6 ratings
Value for Money1.6/10
Reviewer Rating0.6/10
Overall Rating0.5/10 Based on 41 ratings
5% Recommended2 out of 40 Reviews
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40 Review Centre eCar Insurance Reviews

  • Full review by
    Guest.
    on 4th Jul 2009


    User Rating : 0
    Respect : 0

    Good Points: none

    Bad Points: Appauling customer service, cannot speak to anyone on the phone, changed my address with them and they charged a stupid amount to do it, cancelled my policy by mistake and left me un-insured for 3 months without notifying me!!!! Would never used eCar Insurance again

    General comments: DONT NOT USE THIS COMPANY!!!!
    Guest's review and ratings     | 50 words

  • Review by
    Jumoff Rank: Lance Corporal
    on 24th Jun 2009


    User Rating : 1
    Respect : 0

    I used eCar insurance after comparing all the insurance comparison websites.STEER CLEAR!. Don't be 'roped in' because the they are cheap! I must have written about 14 emails just to cancel my insurance, which do not always get answered by a person just an automated email reply saying they are very busy.ANY PHONECALL YOU MAKE IS £1 PER MINUTE AT ANYTIME.I sold my car and cancelled the insurance which cost £50. ANY ALTERATION TO THE POLICY WILL COST £50 for anything including ...
    Jumoff's full review     | 102 words | 1 comment added.

  • Review by
    Trevor23
    on 20th Jun 2009


    User Rating : 0
    Respect : 0

    Firstly, eCar Insurance didnt receive the email with my proof of no claims discount & they sent me a letter threatening to cancel my policy, after numerous emails they finally discovered that they had my proof os NCD. Few weeks later, they wanted copies our drivers licences, again, a very threatening letter telling us that they will cancel our policy if we dont send these to them - we sent them as well. 3 months later, another threatening letter, this time we have to prove our common law relat ...
    Trevor23's full review     | 158 words

  • Review by
    Guest.
    on 14th Jun 2009


    User Rating : 0
    Respect : 0

    Terrible company. we switched to ecar insurance after three years wilth the AA back in november 2008 as they offered a better price. then yesterday we recieved a letter DEMANDING proof of our relationship or face prosecution for FRAUD. i can understand our policy being flagged up as my partner is 20 years older than me. however i can't help but think ecar could have dealt with this query in a more civilised way not a threatening letter. we will be cancelling our policy!
    Guest's full review     | 82 words

  • Review by
    Guest.
    on 22nd May 2009


    User Rating : 0
    Respect : 0

    eCar Insurance dont pay out when you claim, if you loose your documents as i did due to fire of my car. Even though they know im insured and always paid. I've lost all my docs and car and have to replace them myself even though i was insured with them.
    Guest's full review     | 57 words

  • Review by
    Guest.
    on 7th May 2009


    User Rating : 0
    Respect : 0

    i had a months insurance with eCar Insurance and cancelled the pay as you go in time, but a week later i had an email confirming a card transaction at 3 am in the morning! they took another 69 pounds out of my account and they will not reply to my emails and if you try to call the phone number on 118 it is premium £1.50 per minute from a mobile and all calls are redirected back to the web site and no one answers! i read about this company being like this and thought id be ok just for a m ...
    Guest's full review     | 122 words

  • Review by
    Guest.
    on 27th Apr 2009


    User Rating : 0
    Respect : 0

    I recently took out an eCar Insurance policy for my husbands motorbike . The first month was fine and then upon checking something else on the policy online I discovered It had been cancelled. I got a letter a week after they cancelled the insurance stating they could not get payment from my account which is nonsense . I shop online all the time and there was plenty in the account. Lucky there were no accidents or theft but that is not the point .
    Guest's full review     | 97 words

  • Review by
    Shipitin
    on 24th Apr 2009


    User Rating : 0
    Respect : 0

    eCar Insurance may be amongst the cheapest and has unusually long European cover, however its customer service is dreadful!! As it is an internet company they only allow communication via email. The problem is that if they disagree, or cant be bothered they don't get back to you. (in my case they wouldn ' t answer my dispute concerning no-claims-discount and punitive charges!). I tried twice for 30minutes to telephone on their £1/ minute line and was left on hold listening to musak. ...
    Shipitin's full review     | 231 words

  • Review by
    FREEDOSH
    on 19th Apr 2009


    User Rating : 0
    Respect : 0

    ecar insurance - this is the worst ever isurance company i have ever used i was quoted £580 for my insurance - i couldnt believe the value- i signed up straight away and paid the £160 deposit- this was on march 24th i didnt want my policy to start until april 1st unknown to me 3 days later they tried taking another payment of £67 out- the money wasnt in my bank so i incurred £35 bank charge - the insurance also charged me £20 missed payment fine and they de ...
    FREEDOSH's full review     | 317 words

  • Review by
    KARENC 1971
    on 23rd Feb 2009


    User Rating : 0
    Respect : -1

    On the 20th of Feb I emailed E Car Insurance about my existing policy with them. All I wanted was an additional quote to see how much it was going to cost to cover me to carry prescription drugs and doctors prescriptions in my car. I had been offered a job as delivery driver for my local pharmacy, the job was more or less mine but needed this quote!! I emailed the E car people at 9 am Friday morning and they finally emailed back at 1pm bearing in mind I could of started this job on the Monday pr ...
    KARENC 1971's full review     | 213 words | 1 comment added.

  • Review by
    lady321
    on 8th Feb 2009


    User Rating : 0
    Respect : -1

    This is the worst insurance company we,ve ever known to come accross, i dont know where to start, i could go on for hours, it makes me sick, take my serious advice to everyone reading this: DO NOT DEAL WITH THIS COMPANY, EVEN IF YOU HAVE TO PAY MUCH MORE TO ANOTHER COMPANY, I SHOULD HAVE SEARCHED/CHECKD FOR REVIEWS BEFORE GOING ANYWHERE NEAR THIS COMPANY, DO NOT MAKE THE SAME MISTAKE!!!!
    lady321's full review     | 88 words | 1 comment added.

  • Review by
    daisyd
    on 13th Jan 2009


    User Rating : 1
    Respect : 0

    Emailed eCar Insurance proof of no claims when I paid for the first month, they say they did not receive it. Got a letter to say they'd cancelled my insurance the day before I received the letter. Immediately sent out (4) more emails with my proof of no claims, requesting read receipts on two. Emailed customer services as well. Couldn't phone the number as it was £1 per MINUTE as we were in France.. so that was perhaps a good thing!! Waited through the day, then emailed complaints as well ...
    daisyd's full review     | 128 words

  • Review by
    jixon123
    on 11th Dec 2008


    User Rating : 0
    Respect : 0

    I began my policy last year at 1200 quid for third party fire & theft which is cheap for a 18 year old who has just passed did Pass Plus in Jan which reduced this by about 27 paid 100 quid a month for 9 months which stopped in aghust, got my renewal reminder in November and was about to renew when I went through check details and found my birth date was wrong, it stated I was a year older than I was (18) it stated I had lived in the uk for 18 years and was born in the UK. So I rang them to chang ...
    jixon123's full review     | 318 words

  • Review by
    fightforjustice
    on 21st Nov 2008


    User Rating : 0
    Respect : 0

    17 March 2008 - I made 3rd party claim 19 March 2008 - I paid excess 03 April 2008 - Excess was cleared from my Bank Account 24 Sept 2008 - Received letter from AAMI insurance saying that Ecar is saying I have paid the excess. Pay $3700 else court proceeding 25 Sept 2008 - Spoke to Ecar, claim officer he will settle my claim 03 Nov 2008 - Received Court Notice from AMMI's solicitor. Ecar has not paid claim. Pay $4500 or attend court hearing and will impact on credit rating. Lot of stress, worr ...
    fightforjustice's full review     | 279 words

  • Review by
    Aan
    on 15th Nov 2008


    User Rating : 0
    Respect : 0

    I had an accident earlier this year and like the person mentioned above when I contacted the claims line was passed from one company to another. I also recieved correspondence from the other party 8 months after the incident as my insurance company had been ignoring them! I will never insure again with ecar and advise anyone who is considering to take out insurance with them to think again!
    Aan's full review     | 70 words | 1 comment added.

  • Review by
    kockneytrucker Rank: Lance Corporal
    on 13th Nov 2008


    User Rating : 1
    Respect : 0

    Had my car crashed into while I was in bed, called e-car claims and was passed around several different companies. The person that hit my car is uninsured so I have to claim through my own insurance. I have spent 4 hours on the phone being passed from pillar to post and being given 15 different numbers to contact. I am still none the wiser as to what is happening with my car and have called the accident repair centre to return the car to me until I have it from e-car what is happening to my car, ...
    kockneytrucker's full review     | 166 words

  • Review by
    CashMon3y
    on 20th Oct 2008


    User Rating : 0
    Respect : 0

    Terrible call centre, they are useless and transfer you number after number to dead ends. Had an accident, did not get one call from them but I did get calls from 5 separate companies who did not store any of the information I told them and had completely wrong information on the accident. Had letters to my house from 3rd party companies claiming to be with e-car but when I finally got in contact with e-car they said it was miss printed and to ignore it. My car ended up written off over a month ...
    CashMon3y's full review     | 457 words

  • Review by
    Phil and Donna Rank: Lance Corporal
    on 13th Oct 2008


    User Rating : 0
    Respect : 0

    When never having to deal with them everything seemed Ok, until we went to change cars. We tried to update the details of the car on the internet which failed miserably leaving the old car and the new car uninsured 250 miles away from home. A month after getting the new car we were involved in a no-fault accident where by a young lad decided to pull out of a side road directly into the path of our car, leaving absolutely no time to think let alone act. We filed a no-fault claim. This is where i ...
    Phil and Donna's full review     | 766 words

  • Review by
    daveyyy
    on 23rd Sep 2008


    User Rating : 0
    Respect : 0

    I took out a policy with this company who disputed the time when my no claims arrived. This was despite constact contact via email. As a result they cancelled my insurance leaving me uninsured. They did not offer a full refund and were unhelpful when trying to resolve the situation.
    daveyyy's full review     | 51 words

  • Review by
    mlamarre Rank: Lance Corporal
    on 15th Sep 2008


    User Rating : 0
    Respect : +1

    In July I took out a policy with eCar. 07/08/08 - Letter from eCar stating they might to cancel the policy as they had not yet received my "proof of 5 years No Claims Bonus" from my previous insurers. 11/08/08 - I contacted eCar by email and letter to inform them that I was still awaiting my latest "proof" and that Customer Services at my previous insurers would be happy to verbally verify my 5yrs NCB in the meantime. In addition I included my old "proof 4yrs NCB" highlighting the relevant start ...
    mlamarre's full review     | 306 words | 1 comment added.


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