eCar Insurance Reviews - www.ecarinsurance.co.uk

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Latest Reviews

★★★★★

“No hassle”

Written on: 16/03/2016 by GrantQuinn (1 review written)

Was with eCarInsurance for a year (one car, two named drivers). We had TPT cover, not had to claim - so cannot comment on that. However in the end of the year there was some confusion as to who was the policyholder and who earned NCD. One email to customer services sorted it out and NCD was issued to the second driver's name as requested. What more could we ask for? Also, had to change the car half-way through the year, this was no hassle - all could be done online with an instant quote. I… Read Full Review

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★☆☆☆☆

“I used this company about 5 years ago (or at least...”

Written on: 06/01/2016 by 210Serrano (1 review written)

I used this company about 5 years ago (or at least tried to) and suffered the same misery as many others have reported. Their basic method is: - return a very attractive quote on a certain 'supermarket' site. - Issue the policy on condition that they receive certain documentation within 14 days or the policy will be cancelled with no refund. - Never acknowledge the receipt of the required documentation forcing you to call a premium rate phone number. - At the 11th hour they contact you to say… Read Full Review

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★☆☆☆☆

“I  find it incredible to see they are still up to...”

Written on: 30/10/2015

I  find it incredible to see they are still up to their old tricks, I watched “Rip Off Britain” this morning 30/10/15 on BBC 1 and would advise anyone who missed it to watch it on BBC Iplayer, it shows ecar/ebike up for what they really are I would strongly advise anyone thinking off using them not to, ecar, ebike they are all the same company but be aware they have or are changing their name to Brightside Insurance, I wonder why, any really positive reviews on here are in my opinion very… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 30/10/2015 by McCarthy431 (1 review written)

Still on business then wow¡!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Absolutely avoid this company at all costs! ”

Written on: 16/10/2015 by Arthurd1965 (1 review written)

Ecar/Brightside/Zeneth, Firstly you never know who your talking to when making a claim, i was 6 companys down the line by the time i got to speak to a garage. Then i was told a whole host of different things that eventually took 7 months to get my car fixed THEN they decided to cancel my insurance policy as i had moved and they diddnt insure in that area.......ok so i moved back to my parents same area i was in before and low and behold after requesting a utility bill they cancel my insurance… Read Full Review

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★☆☆☆☆

“what the FU ck!!!!!!!!!!!!!!!”

Written on: 19/09/2015 by RIPPEDOFTWICEBYTHESENOW (1 review written)

CAR INSURANCE IS ALL SET UP AND YOUR INSURED....MORE LIKE BULLS HIT YOU GOT MY MONEY AND SCREWED ME OVER FOR THE SECOND TIME IN 18 MONTHS I was insured with them on my last Vectra and they cancelled policy after 5 months and charged me £126 for the pleasure of cancellation, I wasnt happy and thought it was a 1 off mistake anyway sold my car that was back in june. Bought another car on 2nd september so I paid deposit Oof nearly £150 for new policy on 2nd september to start on the 3rd which… Read Full Review

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★☆☆☆☆

“Customer service non existent”

Written on: 15/09/2015 by meNelson10 (1 review written)

I bought a new car and wanted to transfer the existing insurance to the new car . It was impossible to get anyone on the phone and finally had to get a new insurance for the new car. Another week passed before i finally got someone on the phone to cancel the insurance only to be told that I will be charged cancellation fees and and and no appologies no help. Stay clear of this company if you have a problem there is noone to talk to unless you can hold for a week. Disgustededly me D… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 03/09/2015 by listenclosely (1 review written)

I have tried to contact ecarinsurance since last friday, I need to make changes and just cannot get through to them. I have tried every possible way of contacting them. every day I have been on hold for over one hour sometimes its been 1 hour 40 minutes and today I have tried 8 times and still not got through. You cannot get through to website re emails, complaints as the page either has a problem or will not load due to not existing. They should not be allowed to TRADE....Any suggestions… Read Full Review

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★☆☆☆☆

“BEWARE! AVOID!”

Written on: 27/07/2015 by Irenea437 (1 review written)

I wish I had read these reviews before paying ecarinsurance. Something needs to be done about them! My story is similar to many on here: we have not received proof of no claims bonus and need to cancel policy. I had emails telling me they had not received evidence during the time frame, even though I had sent all 3 requested documents 3 times to 3 different emails listed on the website! There are far too many similar stories for this not to be an elaborate fraudulent operation. I think we… Read Full Review

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Sharonilly's Comment

Written on: 24/08/2015

I agree. I have a similar experience and recieved a letter stating that they had not recieved my docs. I have e-mailed and tried to contact them by phone but due to being on hold for so long the battery on my phone went dead! Dont always go with thecheapest quote and make sure you send docs recorded delivery.

Can anybody help?

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★★★★☆

“no problem car insurance”

Written on: 24/07/2015 by Hanleywf374 (1 review written)

Been with ecar a few years now and no problems at all and were definately the cheapest for me. Thank you ecar… Read Full Review

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Mike048's Comment

Written on: 10/09/2015

written by ecar customer service

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★☆☆☆☆

“AVOID THIS COMPANY, IT IS A KON!”

Written on: 26/06/2015 by Nicolas239 (1 review written)

This company came in quite cheap so we insured through them. They asked us to send in our driving licenses...twice. We got correspondence from them saying all was well. Then after a further two weeks (the cooling off period) they said it would be £183 more! We cancelled and after six weeks we still have not received any money back from them. Every time we Email them they ask us to phone them...DON'T DO IT...it is over £1 a minute!!! This company are simply dreadful and are just out to… Read Full Review

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★★★★☆

“I recommend friends”

Written on: 28/03/2015 by Gunn29 (1 review written)

simple, cheap and reliable insurance!!!… Read Full Review

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Mike048's Comment

Written on: 10/09/2015

written by Ecar dont trust shark insurance

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★☆☆☆☆

“untrustworty”

Written on: 24/03/2015 by 169Wallace (1 review written)

Cheap, bad administration and support!… Read Full Review

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★☆☆☆☆

“Terrible, avoid”

Written on: 04/03/2015 by CamrynLane (1 review written)

I am 33 years old, this is simply the worst experience of my life. This is the fist review I have ever written. I plead to everyone to avid this insurance company… Read Full Review

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★★★★★

“Cheapest by far & simple to use”

Written on: 22/02/2015 by Boy's Nameo348 (1 review written)

eCar was the cheapest car insurance quote by far accross a multitude of comparison web sites for myself. Don't be put off by the electronic setup and document submitting process which is done entirely online as its so easy. After setup and payment (all done online), i was required to submit copies of my picture licence (front & back) plus a copy of the counterpart....i scanned mine and submitted them to to the supplied email address, alternatively you could take a digital photo and submit that… Read Full Review

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★★★★☆

“Good value Easy to Use”

Written on: 12/02/2015 by SSlade (1 review written)

Found ecar good value and quick and easy to use. All documents send through to me by email really quickly. I'd recommend giving it a try. Mrs Slade… Read Full Review

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★★★★☆

“ecar insurance mid term change”

Written on: 11/02/2015

Website quick and easy to use to alter car details mid-term… Read Full Review

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★★★★★

“Best value”

Written on: 11/02/2015 by GiovannaAdams (1 review written)

Quote for fully comp cover which I took out, I liked the low level of compulsory excess, much better for the price of the policy than other companies. I have a good driving records but no NCD due to being on other policies and this didn't blow the price up too high… Read Full Review

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★★★★★

“insurance renewal price”

Written on: 11/02/2015 by Marisas50 (1 review written)

we have purchased insurance with ecar for several years but I must say this is the first time we have renewed with them as buying a new policy through confused.com used to work out cheaper with them.i am thoroughly impressed with there loyalty of finally giving me a £130 discount on the renewal like loyalty used to be years ago when renewals where much cheaper than having to buy a new policy to get discount cheaper than the renewal price.keep it up ecar being fair and your business should… Read Full Review

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★★★★★

“So So Easy”

Written on: 11/02/2015 by ErikaHouston8 (1 review written)

I cannot speak highly enough of the customer service team, they answer queries within minutes with the correct information, the website works every time, the prices are good and it is SO SO EASY. Thank you… Read Full Review

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