Magnet Showrooms Reviews - www.magnet.co.uk

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Latest Reviews

★★☆☆☆

“Chichester branch”

Written on: 26/01/2015 by IsmaelConrad147 (1 review written)

Taken 7 months to finish and still waiting to complete,constant delays wrongly ordered items and just dreadful service from branch manager.The contempt fot the customer is unbleiveable now looking to trading standards for a result.7 months of high blood pressure.NEVER BUY A MAGNET KITCHEN TOTAL RUBBISH!!!!Ll… Read Full Review

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★★★★★

“Fulham Magnet”

Written on: 23/01/2015 by PaitynCook (1 review written)

I went into Magnet in Fulham as i was looking for a kitchen, at first i thought that magnet would be too expensive and that i may have to go elsewhere. i sat down with a designer and he designed my kitchen. Everything was so calm, relaxing and smooth. he made me feel at ease and catered for all of my needs, whilst explaining what rules and regulations that we had to comply with. The service was excellent & the price was cheaper than i thought. Anyway, i thought i would go to Wickes for a… Read Full Review

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★★★★★

“Made us happy , Brilliant service . ”

Written on: 20/01/2015 by Frederickq66 (1 review written)

Best as ever Got astral cream kitchen from Brighton branch Great fitting service designer lady and fitter work in hormone. We are very pleased Units look the class Bought neff appliances from John Lewis which are great as well... Price was a little more than we expected but you can't buy a lobster for the price of fish fingers?????? My friend reccomenede us who have a farm and they bought shaker cream which looks lovely and the job was done by the same fitter who was brilliant I… Read Full Review

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★☆☆☆☆

“Magnet Wolverhampton worst ever!”

Written on: 12/01/2015

Today we were looking for the quote on kitchen door replacement in total 31 dorr. After we had one quote from competitors just down to the road we asked for the quote at Manets Express Wolverhampto as our company policy requires 3 quotes from suppliers before we provide it to customer. After 5 min probably worst ever customer service we had a quote witch was more than 3 times more expensive for like to like materials! To the question why it that price diference we had an shocking answer "we… Read Full Review

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★☆☆☆☆

“Appalling Magnets Kitchen Service - DO NOT BUY”

Written on: 11/01/2015 by Kent593 (1 review written)

Our previous 10 year old kitchen was designed from B&Q which we installed ourselves no problem throughout designing, ordering and delivery. Even after sales help & advice was perfect. When we needed a new kitchen we wanted obviously a good quality, modern but more importantly we wanted a company that could provide a complete fitted kitchen including building, electricity, plumbing, flooring and any problem solving. So we went to what we thought a reputable company - MAGNET KITCHENS, Design… Read Full Review

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Eman321's Response to Kent593's Review

Written on: 13/01/2015

On the 11/ 01/15 i had a quote from Magnet in Bristol, what they did with me was over price a few items on the order, then tell me they would give me 70% off the kitchen price. the total they over priced these items were over £1300.00.

They will never give you a individual price list with real prices

DO NOT BUY FROM MAGNET!!

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★☆☆☆☆

“WARNING - never buy Magnet from Cribbs or elsewhere!”

Written on: 21/12/2014

We purchased our Magnet kitchen in March 2014. We received plenty of attention during the sales phase but once they had our money it was downhill. We had some extras we needed doing e.g. tiling our floor and some plug sockets and their fitters took an extra £3000 from us and showed no respect. The wall units are so high up I can't reach past the first shelf. You pay a fortune for their solid wood kitchens which are basically MDF. They sawed the units etc. just outside our backdoor so the MDF… Read Full Review

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Kent593's Comment

Written on: 11/01/2015

Our previous 10 year old kitchen was designed from B&Q which we installed ourselves no problem throughout designing, ordering and delivery. Even after sales help & advice was perfect. When we needed a new kitchen we wanted obviously a good quality, modern but more importantly we wanted a company that could provide a complete fitted kitchen including building, electricity, plumbing, flooring and any problem solving. So we went to what we thought a reputable company - MAGNET KITCHENS, Design and advice good with quality cabinets. That is where it stops from the moment they had our money they did not want to know about the builder not turning up, therefore we had to do the heavy manual work or the flooring would not of been ready for the tiles to be laid.
Also when the builder finally started he continually moaned about Magnets and was continually on his phone or texting all day. It to nearly 3 weeks for the kitchen to be done and even then the so called workman should of come back to finish off wall sockets, bits and pieces but we advised Magnets we did not want the builder back in our house. Magnets replied it is not company policy and they will ask him to return to complete the works as they have no other builder, we declined and have had to finish the work as Magnets did not want to know. Do not buy from Magnets!

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★☆☆☆☆

“Don't go to Magnet in WALSALL”

Written on: 20/12/2014

Purchased kitchen from magnet in walsall. recommended a fitter that they knew was terrible. what sort of staff do that? when you go to the branch, the staff all act nice and friendly but will not take any responsibility when things go wrong. the design was terrible, they delivered the wrong items which even a competent person can check. the fitter left us with further expenses to rectify the work. spoke to customer services and emailed director, none of them cared. magnet wanted proof of… Read Full Review

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★★★★★

“Great Units, better fitter”

Written on: 19/12/2014 by Fatboytim2 (1 review written)

The fitting went very smoothly, the units are of very good quality, the salesman (Charlie in Bournemouth) actually listened to our requirements (the only one who did). We have ended up with a great kitchen at a reasonable price. The fitter was outstanding. I am a bit of a perfectionist, but he exceeded all my expectations. He even vacuumed the driveway at the end!!… Read Full Review

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★★☆☆☆

“Artists Impression! Take advice . . . . ”

Written on: 15/12/2014 by Jakob298 (1 review written)

Oh dear. The cooker hood looked like something off the market. It didn't fit (stuck out at the front) and wasn't the internal, integrated unit we expected. It was replaced with a non-venting unit which means we keep the cooker smells and water in the house. Great when you've just spent good money. The cupboard in the corner with a door is now an open slot as the radiator won't allow the door to open. That's the same radiator that they show on the artists impression. We measured in August, had… Read Full Review

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★☆☆☆☆

“aftercare is abismal from bridgwater branch”

Written on: 10/12/2014 by dickandcarole (1 review written)

Was really happy with my kitchen 2 years ago until things went wrong! Splash back behind my cooker cracked. I phoned bridgwater branch in august & chap was really helpful,told me the manager will ring me next day. He didn't. After lots more calls, finally in September the fitter arrived 2 replace it, wrong size. Heard nothin more til October when after several more calls 2 the branch, the manager arrived 2 measure saying that they have changed suppliers & can't match the colour. I have… Read Full Review

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★★★★★

“Fitters were the best”

Written on: 01/12/2014 by Fletcherj342 (1 review written)

i always read reviews and was a bit worried to say the least but couldn't have wished for a better team of fitters from the installation of the kitchen down to the plumbers electricians to the tilers who tiled the walls and floor .pity they didn't do bathrooms -:))… Read Full Review

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★☆☆☆☆

“the worsest experience in kitchen installation”

Written on: 28/11/2014 by AyanaMcDowell (1 review written)

it went wrong from the pre-site visit. Told them of all the problems, they said that it would be fine but when they removed the kitchen they refused to fix them. We were left without a working kitchen for 3 weeks and still 4 weeks later it is still not completed. They have left us with an unsealed top when all others have been, a crooked handle and an insinkerator that leaks into a brand new cupboard. The fitter swears in front of young children as well. When you phone the store to complain all… Read Full Review

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★★★★★

“what a great job”

Written on: 28/11/2014 by mally45 (1 review written)

From start to finish I was very impressed with the standerd of service. The staff and the fitter couldn't have been more helpful The kitchen was designed and fitted by magnet I think that's the way to go We dont have a lot of space in the kitchen but they managed to fit everything in that we required and the new layout makes the area look bigger… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE DOES NOT EXIST”

Written on: 27/11/2014

Due date for installation was beginning of June, finnally got last problem sorted two weeks ago...disgusting service. Failed to show on the day they were due, Magnet blamed fitters, fitters blamed Magnet. Wrong colour units supplied. missing parts and incorrect parts called up. I had to chase all of the time Magnet never rang with information when they said they would. always an excuse. Quick to take your money then fail to deliver… Read Full Review

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★★★★☆

“Good product and thoughtful service”

Written on: 27/11/2014 by Harperz128 (1 review written)

The person we dealt was attentive and thoughtful throughout a long and difficult planning phase. The products were good, and the value what we expected. Most of the delivery was on time. One major item - the worktop - was delayed without warning. This was because we were not allowed to deal directly with the worktop supplier - which was annoying. Only other criticism was that we felt the showroom was undermanned: there was not always someone available… Read Full Review

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★★★★★

“Love my Kitchen”

Written on: 24/11/2014 by 427Harris-Alt (1 review written)

I had narrowed my choice of kitchen between Magnet and Wickes. The cost was similar as they both had offers on. In the end I chose Magnet as they don't do flat packs. Right from design to fitting, it all went very smoothly, and the mess was not as bad as expected. I thought my fitter was excellent, and it was all completed a day earlier than estimated. I absolutely love my new kitchen and am happy that Magnet will come back after 1 year to do a check. I can highly recommend Magnet based… Read Full Review

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★★★★★

“Made to feel welcome”

Written on: 23/11/2014 by Hailieo461 (1 review written)

I felt Magnet Kitchens were out of my price range,when I was looking at new kitchens, and had initially rejected the company on an incorrect perception. However as I was passing the showroom when going elsewhere I spotted a poster in their window stating that there was a 50 % sale on. I ventured in and was immediately greeted by an immaculately presented lady who despite being 15 minutes from closing was extremely helpful. I left with brochures to pursue at home which were easy to understand… Read Full Review

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★★★★★

“Integra Kitchen”

Written on: 23/11/2014 by hdRyan433 (1 review written)

I have recently shopped around for a kitchen and was staggered at the price variation. Recommended by a friend in the building Industry I decided to give Magnet a try. I ended up purchasing one of their Integra kitchens simply because of the knowledge and helpful service I experienced at their store. Nothing was too much trouble, simple missing or broken items were replaced instantly, advice for the fairly complex fitting was offered and I have nothing but praise for the way I was helped and… Read Full Review

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★★★★★

“Great from start to finish”

Written on: 22/11/2014 by SandraV (1 review written)

We chose Magnet as we'd been recommended by a friend. We bought our kitchen from Magnet at Shirley Retail Park. It was such an easy process from the design through to the fitted product. They even gave us a sample board of the kitchen cupboards so that we could match paint and tiles, which was really helpful. We chose a date that suited us and the fitting only took 3 days so there wasn't really any upheaval at all. We are so happy with the finished result, every time I go into the kitchen, I… Read Full Review

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★★★★★

“Our new kitchen”

Written on: 21/11/2014 by 318Davis (1 review written)

We had 2 quotes for our new kitchen, magnets was by far the best. The design person came to our house & carefully planned our kitchen around our ideas and budget, the kitchen was ordered and delivered on time,we esembled and fitted it ourselves,all the units door & fittings was in perfect condition,no damage to any of the appliances,when we had a problem fitting it the design team was very helpful with advise. We have already recommended them to a family member. One very satisfied customer… Read Full Review

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