Magnet Showrooms Reviews - www.magnet.co.uk

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Latest Reviews

★☆☆☆☆

“WARNING - never buy Magnet from Cribbs or elsewhere!”

Written on: 21/12/2014

We purchased our Magnet kitchen in March 2014. We received plenty of attention during the sales phase but once they had our money it was downhill. We had some extras we needed doing e.g. tiling our floor and some plug sockets and their fitters took an extra £3000 from us and showed no respect. The wall units are so high up I can't reach past the first shelf. You pay a fortune for their solid wood kitchens which are basically MDF. They sawed the units etc. just outside our backdoor so the MDF… Read Full Review

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★☆☆☆☆

“Don't go to Magnet in WALSALL”

Written on: 20/12/2014

Purchased kitchen from magnet in walsall. recommended a fitter that they knew was terrible. what sort of staff do that? when you go to the branch, the staff all act nice and friendly but will not take any responsibility when things go wrong. the design was terrible, they delivered the wrong items which even a competent person can check. the fitter left us with further expenses to rectify the work. spoke to customer services and emailed director, none of them cared. magnet wanted proof of… Read Full Review

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★★★★★

“Great Units, better fitter”

Written on: 19/12/2014 by Fatboytim2 (1 review written)

The fitting went very smoothly, the units are of very good quality, the salesman (Charlie in Bournemouth) actually listened to our requirements (the only one who did). We have ended up with a great kitchen at a reasonable price. The fitter was outstanding. I am a bit of a perfectionist, but he exceeded all my expectations. He even vacuumed the driveway at the end!!… Read Full Review

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★★☆☆☆

“Artists Impression! Take advice . . . . ”

Written on: 15/12/2014 by Jakob298 (1 review written)

Oh dear. The cooker hood looked like something off the market. It didn't fit (stuck out at the front) and wasn't the internal, integrated unit we expected. It was replaced with a non-venting unit which means we keep the cooker smells and water in the house. Great when you've just spent good money. The cupboard in the corner with a door is now an open slot as the radiator won't allow the door to open. That's the same radiator that they show on the artists impression. We measured in August, had… Read Full Review

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★☆☆☆☆

“aftercare is abismal from bridgwater branch”

Written on: 10/12/2014 by dickandcarole (1 review written)

Was really happy with my kitchen 2 years ago until things went wrong! Splash back behind my cooker cracked. I phoned bridgwater branch in august & chap was really helpful,told me the manager will ring me next day. He didn't. After lots more calls, finally in September the fitter arrived 2 replace it, wrong size. Heard nothin more til October when after several more calls 2 the branch, the manager arrived 2 measure saying that they have changed suppliers & can't match the colour. I have… Read Full Review

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★★★★★

“Fitters were the best”

Written on: 01/12/2014 by Fletcherj342 (1 review written)

i always read reviews and was a bit worried to say the least but couldn't have wished for a better team of fitters from the installation of the kitchen down to the plumbers electricians to the tilers who tiled the walls and floor .pity they didn't do bathrooms -:))… Read Full Review

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★☆☆☆☆

“the worsest experience in kitchen installation”

Written on: 28/11/2014 by AyanaMcDowell (1 review written)

it went wrong from the pre-site visit. Told them of all the problems, they said that it would be fine but when they removed the kitchen they refused to fix them. We were left without a working kitchen for 3 weeks and still 4 weeks later it is still not completed. They have left us with an unsealed top when all others have been, a crooked handle and an insinkerator that leaks into a brand new cupboard. The fitter swears in front of young children as well. When you phone the store to complain all… Read Full Review

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★★★★★

“what a great job”

Written on: 28/11/2014 by mally45 (1 review written)

From start to finish I was very impressed with the standerd of service. The staff and the fitter couldn't have been more helpful The kitchen was designed and fitted by magnet I think that's the way to go We dont have a lot of space in the kitchen but they managed to fit everything in that we required and the new layout makes the area look bigger… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE DOES NOT EXIST”

Written on: 27/11/2014

Due date for installation was beginning of June, finnally got last problem sorted two weeks ago...disgusting service. Failed to show on the day they were due, Magnet blamed fitters, fitters blamed Magnet. Wrong colour units supplied. missing parts and incorrect parts called up. I had to chase all of the time Magnet never rang with information when they said they would. always an excuse. Quick to take your money then fail to deliver… Read Full Review

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★★★★☆

“Good product and thoughtful service”

Written on: 27/11/2014 by Harperz128 (1 review written)

The person we dealt was attentive and thoughtful throughout a long and difficult planning phase. The products were good, and the value what we expected. Most of the delivery was on time. One major item - the worktop - was delayed without warning. This was because we were not allowed to deal directly with the worktop supplier - which was annoying. Only other criticism was that we felt the showroom was undermanned: there was not always someone available… Read Full Review

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★★★★★

“Love my Kitchen”

Written on: 24/11/2014 by 427Harris-Alt (1 review written)

I had narrowed my choice of kitchen between Magnet and Wickes. The cost was similar as they both had offers on. In the end I chose Magnet as they don't do flat packs. Right from design to fitting, it all went very smoothly, and the mess was not as bad as expected. I thought my fitter was excellent, and it was all completed a day earlier than estimated. I absolutely love my new kitchen and am happy that Magnet will come back after 1 year to do a check. I can highly recommend Magnet based… Read Full Review

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★★★★★

“Made to feel welcome”

Written on: 23/11/2014 by Hailieo461 (1 review written)

I felt Magnet Kitchens were out of my price range,when I was looking at new kitchens, and had initially rejected the company on an incorrect perception. However as I was passing the showroom when going elsewhere I spotted a poster in their window stating that there was a 50 % sale on. I ventured in and was immediately greeted by an immaculately presented lady who despite being 15 minutes from closing was extremely helpful. I left with brochures to pursue at home which were easy to understand… Read Full Review

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★★★★★

“Integra Kitchen”

Written on: 23/11/2014 by hdRyan433 (1 review written)

I have recently shopped around for a kitchen and was staggered at the price variation. Recommended by a friend in the building Industry I decided to give Magnet a try. I ended up purchasing one of their Integra kitchens simply because of the knowledge and helpful service I experienced at their store. Nothing was too much trouble, simple missing or broken items were replaced instantly, advice for the fairly complex fitting was offered and I have nothing but praise for the way I was helped and… Read Full Review

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★★★★★

“Great from start to finish”

Written on: 22/11/2014 by SandraV (1 review written)

We chose Magnet as we'd been recommended by a friend. We bought our kitchen from Magnet at Shirley Retail Park. It was such an easy process from the design through to the fitted product. They even gave us a sample board of the kitchen cupboards so that we could match paint and tiles, which was really helpful. We chose a date that suited us and the fitting only took 3 days so there wasn't really any upheaval at all. We are so happy with the finished result, every time I go into the kitchen, I… Read Full Review

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★★★★★

“Our new kitchen”

Written on: 21/11/2014 by 318Davis (1 review written)

We had 2 quotes for our new kitchen, magnets was by far the best. The design person came to our house & carefully planned our kitchen around our ideas and budget, the kitchen was ordered and delivered on time,we esembled and fitted it ourselves,all the units door & fittings was in perfect condition,no damage to any of the appliances,when we had a problem fitting it the design team was very helpful with advise. We have already recommended them to a family member. One very satisfied customer… Read Full Review

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★★★★★

“A pleasureable experience throughout.”

Written on: 20/11/2014 by Brittany1 (2 reviews written)

Needed to change a 30 year old kitchen and looked at a number of options for self installation.Found Magnet to be the best option. The kitchen planner did an excellent job in interpreting our requirements and we went through a number of options on appliances, fittings etc. The plan of the selected kitchen was our first opportunity to see the finished product and we ordered the kitchen within a few days of the showroom visit. The delivery date was agreed by us and we were kept informed by the… Read Full Review

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★★★★★

“Welcome to whingers corner ”

Written on: 20/11/2014 by Dakota241 (1 review written)

We had faultless service at Exeter They listend to what we wanted {and could afford] delivered on correct time and day,All there in one delivery,no bits missing or damaged and it all fitted first time,Exeter Branch has a lovely bunch of people, Go in there ask for Brian M and relaxe… Read Full Review

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★☆☆☆☆

“appalling service”

Written on: 20/11/2014 by Urquhart397 (1 review written)

Wrong type supplied, missing parts, wrong colour, rude and grumpy men installing. sloppy office work, impossible to get any sense from anyone, it surely doesn't have to be this bad!… Read Full Review

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★★★★★

“KITCHEN”

Written on: 19/11/2014 by dorchester (1 review written)

LOOK NO FURTHER IF YOU WANT A GOOD LOOKING KITCHEN ,LOOK AT MAGNET THE MOST HELPFUL OF ALL OF KITCHEN DESIGNERS .EVEN AFTERWARDS WHEN WE WERE FITTING IT ,WE PHONED THEM SO HELPFUL THE KITCHEN WAS SUCH GOOD QUALITY .THE CHOSE OF HANDLES WERE GREAT .DISHWASHERS, WASHING MACHNE THE RANGE WERE VERY GOOD . WE HAVE NOTHING WE DIDNT LIKE ABOUT THE KITCHEN PRICE WAS A ISSUE WITH US THEY MANAGED TO KEEP IT WITHIN BUDGET .THAN BQ AND JEWSON .WELL DONE MAGNET… Read Full Review

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★★☆☆☆

“Disappointing after care”

Written on: 19/11/2014 by lillandbill (1 review written)

While we were happy with our design and the fitting, it was the after care that was very poor. We constantly had to call them to remind them to come back and fit lights. To this date we are still waiting for them to come back and repair some poorly fitted kick boards… Read Full Review

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