Magnet Showrooms Reviews - www.magnet.co.uk

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Latest Reviews

★☆☆☆☆

“Dreadful, please go elsewhere!”

Written on: 09/10/2014 by lisaduke1 (1 review written)

We chose Magnet because we thought they had a great product, 1st class customer service and outstanding aftercare support......OH, HOW WRONG WERE WE?! We were let down on all accounts and it appears that we are not the only ones to have had a poor experience. Please visit facebook where we have uploaded pictures detailing the fitting, correspondence etc, just so that any would be customers of Magnet can make an informed choice. Please remember that a kitchen, regardless of where you buy it… Read Full Review

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★☆☆☆☆

“Horrible service- Rip off”

Written on: 28/09/2014 by EzequielStack (1 review written)

Charges are too high with no coordination between the centers. Harrow branch advised us that we can get a Doors which are stopped for around 30 pounds from other branches are under clearance but when went to Romford branch they charged us 100+ pounds!!!! We had no choice but to buy as Magnet no longer produce these items!!! Staff is also unfriendly and have a very bad attitude towards customers. We called and confirmed the price of 30 pounds for the doors but on the brance they told us… Read Full Review

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★☆☆☆☆

“Bad Attitude Twickenham Branch”

Written on: 14/09/2014 by Review001 (1 review written)

Visited the branch yesterday . The salesperson an Asian bearded man..was very reluctant to offer any help/advice ..kept on mentioning we were wasting his precious time coz we were unsure about the kitchen we wanted.Was quick to dismiss us once he knew we had a budget of £4000 without appliance.made us feel small by reminding us again that we cannot afford magnet..Finally we were told that he would not design for us rather we should go home and look at the price guide.never ever going back… Read Full Review

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★★☆☆☆

“Very Poor”

Written on: 13/09/2014

We bought our dream Magnet kitchen in 2013 and paid £ 23.000. On reflection the kitchen looks just how we imagined it to look and the design layout works very well practically. The kitchen we purchased was the Charlestone Bone range with granite worktops previously from the Magnet elite / bespoke range. Therefore, one would expect the quality and fit to be amazing. Unfortunately it is not. Ever since the kitchen was installed we have had nothing but problems !! This is partly due to a design… Read Full Review

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★★★★★

“Magnet are brilliant”

Written on: 05/09/2014 by HarrisonCarson (1 review written)

I would have no hesitation in recommending Magnet to a friend. The kitchen was fitted with speed, good workmanship and a pleasant attitude. The kitchen fitter was Bob and he was excellent and went out of his way to be helpful and was very polite all the time. During the initial ordering of the kitchen at the Chester Store we were dealt with by Sophie Ullet who was extremely helpful and a pleasure to deal with. … Read Full Review

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★★☆☆☆

“Poor quality and bad attitude”

Written on: 03/09/2014 by 310Ritchie (1 review written)

We spent over £11,000 of our hard earned money on our dream kitchen. Mostly we are pleased with our overall kitchen - this is mainly down to the fact that we used our own fitter, but the service from the Magnet Stoke branch has been appalling! Our designer from the Stoke show room was initially very lovely and really lulled us in. But from the moment we paid the amount of problems we had with the design, mainly the lack of attention to detail and wrong ordering of products etc was… Read Full Review

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★★☆☆☆

“Do not buy an overpriced kitchen from Magnet”

Written on: 13/08/2014 by RaelynnFletcher318 (1 review written)

We were conned into thinking that everything would be perfect for our new kitchen. Wrong. We paid £ 23,000 up front for our so called dream kitchen. Firstly the worktop people came to measure up the marble worktops before any of the units were even installed and said they were unable to return before 3 weeks. Magnet had given them the wrong dates. The installation continued slowly and then the wrong cooker hood arrived. We reported it to Magnet. They took it back and promised to get the… Read Full Review

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★☆☆☆☆

“Good kitchen but terrible customer service”

Written on: 08/08/2014 by MikeJEvans (1 review written)

My small galley kitchen cost over £11000 last year. Asked them to come back as a plinth was peeling and the tap was broken. Took over 5 months and threats of court action for them to visit. Just received a seriously rude and aggressive letter from their customer services - no apology for inconvenience and suggesting they are doing me a favour to rectify. What appalling customer service. I am claiming £150 in the small claims court for inconvenience. I would never use them again - there are… Read Full Review

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★☆☆☆☆

“We purchased a kitchen from magnet Stourbridge a few...”

Written on: 07/08/2014 by Capjaptpp81 (1 review written)

We purchased a kitchen from magnet Stourbridge a few years back ever since we've had our kitchen we've had nothing but problems they have been out several times to try and rectify the problems with no success from day one it was an absolute nightmare the kitchen that would take a week and half took six week which we had to move out the house for two weeks with my wife also being heavily pregnant because we had no running water we now have plinths hanging off the units cupboard doors that still… Read Full Review

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★★★☆☆

“BAD CUSTOMER SERVICE”

Written on: 03/08/2014 by CassieHolder (1 review written)

i purchased a kitchen from the Hayes middlesex showroom.I was disappointed that the fitters were sub-contractors and that they spoke very little English so communication was difficult.As well as the kitchen i had a new fuse box installed which trips the shower when switched on I have now paid an independant electrian to correct this The staff at magnet are useless and were not interested in sorting out my issues I would never recommend them… Read Full Review

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★★★★★

“Excellent service from start to finish”

Written on: 25/06/2014 by Jabba90 (2 reviews written)

I cannot praise Magnet Croydon staff enough for the help and support they gave me from start to finish on my project. Attention to detail was amazing as well as recommending finishing touches, even taking the time to pop in on their way to work to measure up to make sure that my ideal kitchen would fit in the space I had. It did indeed and I absolutely love it! The build quality is fantastic too. I couldn't have wished for a better experience in what is one of the biggest projects that can be… Read Full Review

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★☆☆☆☆

“Appauling service”

Written on: 25/06/2014

Do not bother ordering your kitchen from Magnet at Warrington. They ordered the wrong size work top that didn't match the depth of the breakfast bar that it was going to be joined to, which resulted in me having to take time off work to drive to the store and load MY campervan up with the correct size, while my kitchen fitters were actually fitting my kitchen! They said I was lucky that he had the correct size in stock, with no apology for the mistake. On top of that they didn't order my… Read Full Review

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★☆☆☆☆

“Total waste of our time”

Written on: 11/06/2014 by AbigailGill (1 review written)

Went to Magnet Joinery at Melton Mowbray on 3 separate occasions, each time dealing with the same designer. Plans prepared on our measurements and total job costed. New house now ready, so called today to arrange site visit to be told that the Magnet employee that dealt with us had left and we should disregard any prices, promises or arrangements made. Told that the manager was busy but would call me back. No call received. Phoned Magnet again and was advised to start again, perhaps somewhere… Read Full Review

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★★★★★

“Thrilled to bits”

Written on: 11/06/2014

Our new Magnet kitchen not only looks as good as we expected but is, in fact better. The recommended fitter was exceptional and as he also did the required electrical circuit refit, everything ran seamlessly. He even came in over the Bank Holiday as there was so much work to fit into a week. Because we did it all under the Magnet umbrella, the planner and fitter worked together. There were no hitches or problems that could not be dealt with, on completion, Magnet Head Office rang to check that… Read Full Review

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★☆☆☆☆

“Worst Nightmare Ever”

Written on: 19/05/2014

Designer at Magnets planned my kitchen around building work that was to be done, assuring me he had taken into account the relevant measurements. Kitchen was delivered and mr fitter started assembling the units only to find the units didn't fit as the measurements were out by 4inches on 2 walls. Corner unit had to be modified and another 600 had to be replaced by a 300ml to enable the door to open. As if that wasn't enough, when the doors were hung we realised the wrong kitchen had been… Read Full Review

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★☆☆☆☆

“Rip off merchants”

Written on: 18/05/2014

Had a design done by Magnets Plymouth. Although this seemed ok the price of kitchen was expensive and fitting of £3k is a rip off. Before their 'sale' 12 units costing just under £20! Who are they trying to kid. Rip off merchants of the decade!!!… Read Full Review

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Unscrupulousfirms's Comment

Written on: 18/05/2014

should have said £20k. Can just see anyone giving 12 units for 20 quid

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★☆☆☆☆

“Re put me though hell”

Written on: 17/05/2014 by Waylon391 (1 review written)

Maneger has never come to see about the apporling so called kitchin thay flung in my house.The area Manager after trying so long to get this resolved with him. Has now renaged on what he said.NOW IM TELLING THEM I REJECT THIS KITCHEN AND THE WORK IF THAY DONT ARRANG TO COLLECT I WILL HAVE IT DELIVERD TO GIPSY LANE LUTON AND WONT LEAVE IT OUTSIDE. I have checked if I can do this if thay dont.AND DOM LITTLEWOOD HERE WE COME.I will ask them to look on this page BECOUSE IF THAY DID THAY WOULD KNOW… Read Full Review

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★☆☆☆☆

“Rude Salesman Lichfield Branch”

Written on: 30/04/2014 by 404Weeks (1 review written)

Went to Lichfield showroom on recommendation from a salesperson from Walsall Magnet Trade on 26.04.2014. On entering the showroom a salesperson asked if we wanted any help to see him. After looking around we asked the salesman for help. He Salesperson was unhelpful and came across rude and disinterested and unhelpful after being informed that we had been to the Walsall branch. He was very blatently rude salesperson. Would not go back… Read Full Review

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★☆☆☆☆

“Bad design and follow up service”

Written on: 14/04/2014 by 429Rivera (1 review written)

I bought a magnets kitchen from the Bristol branch. The design was a simple L shape kitchen with an island. The kitchen delivered was not the same as the plan. The designer had removed some of the feature columns and end panels from the order. The designer put a 1000mm cooker in, but only allowed for a 900mm extractor fan, which is against building regs for a gas cooker. I rang a number of times, chasing the various missing bits of the kitchen, calls we're never returned. In addition… Read Full Review

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★★★★★

“Read between the lines of kitchen reviews”

Written on: 09/04/2014 by goodcooking (1 review written)

Moved to this area and chose Magnet of Gloucester to supply and fit a kitchen. From the minute we entered the store on a wet windy day we were treated with the utmost courtesy, and fine service. Coffee and tea provided, (and the bonus of lunch courtesy of a cooking demonstration), meant first impressions did count. Our advisor was himself an ex-fitter, and could answer all and every query, yet never attempted a hard sell.He visited our home to check our requirements, and supervised the… Read Full Review

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