Magnet Showrooms Reviews - www.magnet.co.uk

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Latest Reviews

★☆☆☆☆

“A million boxes”

Written on: 19/03/2015

I'm a local joiner ,lady asked me to fit a magnet kitchen and I thought all magnet kitchen cabinets were built up but no ,I had box after box to try and find a million bits ,everything was separate ,from legs to screws ,hinges,corner base came in 3 boxes,never again… Read Full Review

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Smartchippy's Comment

Written on: 19/03/2015

I am also a local joiner. Do you really expect us joiners to take this review seriously? "A million boxes!"
Do you normally take on work, and not ask your clients what product they have purchased?
We joiner's would love to install kitchens without fixing legs, hinges, and using screws, but in 25 years I have never been so lucky!
Good luck with your next job!

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★★★★★

“Thrilled to bits”

Written on: 18/03/2015 by Sears441 (1 review written)

I am absolutely delighted with the kitchen designed and fitted by Magnet Bristol branch. From the first visit to the house by the designer, to the last visit by the cleaner everything was perfect. The designer, M, clearly understood the brief, dates were arranged and visits by both the fitter and magnet staff made before work began. Units arrived on time and work was completed efficiently and professionally in the specified time. Very happy customer… Read Full Review

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★★★★★

“Delighted Customer”

Written on: 15/03/2015 by BenMorrow (1 review written)

We are extremely impressed by the service we received from the Huddersfield branch during the process of choosing, ordering and fitting of our recently purchased kitchen. The courtesy we were shown in all our dealings with staff gave us the impression that nothing was too much trouble, even when we changed our minds over certain details. The kitchen itself is of very good quality and the workmanship of our Magnet fitter was excellent.The whole process went like clockwork,the timing and delivery… Read Full Review

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★☆☆☆☆

“do not go to Magnet”

Written on: 12/03/2015 by Stevenson272 (1 review written)

Please do not go to Magnet, the fitters are terrible kitchen planned for certain date because of my daughters wedding, fitter went sick could not find a fitter, fitter they sent two weeks later was asked to go because he made a complete mess of the new kitchen cabinets and work tops, which had to be replaced by the next fitter. Kitchen took from October to December just before Christmas to complete and sign off. Management are absolute useless not interested in customer satisfaction not… Read Full Review

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★☆☆☆☆

“Appalling Attitude - Magnet, Colchester, Essex.”

Written on: 09/03/2015 by 480Tucker (1 review written)

Our initial mistake was choosing Magnet in the first place, our second mistake was requesting their design and planning service. We asked for a simple design for our 12 x 10 kitchen and agreed with the plan they produced. The units themselves were fine but then chaos descended when the fitting commenced. We had a unit of the wrong size, additional extras which did not fit, a sink in the wrong position, missing fittings and some items ordered by Magnet that were never going to match their plan… Read Full Review

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★☆☆☆☆

“None existent after service!”

Written on: 08/03/2015 by alexcrockett (1 review written)

I bought my kitchen from Magnet Stourbridge (West Midlands). I had their fitters, so they completed the entire process from design to finish. I paid over the odds, but believed I was paying for a full service, including after care. Approx two months after the kitchen had been fitted, a piece fell off a cupboard door. I phoned Magnet, to be told that if I went into the show room, they would show me how to fix it. I explained that I was not happy with this solution as: A) I paid for a full… Read Full Review

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★☆☆☆☆

“Incompetent staff and failt to show”

Written on: 04/03/2015 by LennonGeorge394 (1 review written)

Yet again, Magnet failed to show up as promised and not even have the decency to call to let us know. When I called them, the incompetency that followed was without doubt the final straw. They asked me to also design the kitchen and they would fit!!! I had asked them to come up with ideas and show me their products so I can come up with ideas! In my opinion they have really lost their way and even the experienced staff are complacent and arrogant. The MD should be ashamed… Read Full Review

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★★★★★

“Superb quality. Outstanding service. ”

Written on: 01/03/2015 by Jgprice9 (1 review written)

From the outset Magnet have been superb. by the person I dealt with , our contact from the Newport branch was on hand whenever we changed our minds and was exceptionally thorough and simply lovely. The kitchen itself is the best quality I have seen and at a fantastic price given the standard. Would never go anywhere else. Their flexibility and patience was pleasing and all call back promises were kept. The units are incredibly well-made; solid and beautiful. The appliances are top quality and… Read Full Review

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★★★★☆

“Magnet shaker style kitchen”

Written on: 23/02/2015

After visiting Magnet at Skipton we chose a cream Shaker style kitchen with grey quartz worktops. The staff involved with our planning were courteous and efficient and quickly produced basic working plans. These were then refined into detailed fitting plans,lists of components and 'pretty pictures' of my kitchen. My kitchen is now fitted and looks absolutely wonderful. I cannot praise the member of the showroom staff highly enough for her involvement. She phoned regularly to ensure that… Read Full Review

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★★★★☆

“Friendly, honest and efficient”

Written on: 20/02/2015

When faced with choosing a new kitchen, it's easy to be OUTfaced by the sheer amount of choose there is out there. So when I walked into the Magnet shop in Bedford and saw a recreated kitchen which I liked and thought matched my needs, I asked for a quote. I had asked other kitchen shops for a quote as well but was pleasantly surprised by the Magnet quote. I very much liked the no-nonsense approach of the sales rep: she didn't try to sell me anything which wasn't going to fit or look nice and… Read Full Review

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★★★★★

“Superb Small Kitchen ”

Written on: 19/02/2015 by JohnandSandie (1 review written)

We were faced with a problem as we we had a very small studio kitchen space into which we wanted maximum storage. Right from the planning stage it was a pleasure to deal with Magnet who spent a great deal of time with us to offer the best solution. There was no pressure, and we were given a good choice of work surfaces, cupboards and even cupboard handles. We were very pleasantly surprised to even have the space to insert a washing machine (there was not the space for one before). We… Read Full Review

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★★★★★

“Superb all-round experience”

Written on: 16/02/2015 by SarahKL (1 review written)

Just wanted to share my incredibly (and unexpected if I'm honest) experience of having a new kitchen from Magnet. My key point of contact at the showroom in Guildford, AM, was superb throughout from the first visit, to guiding through all the decisions etc. Then the delivery, installation and fitting was excellent. Confirmed as a three week job and absolutely went to plan, to time, and to perfect finish standard. Honestly, we have raved about our experience so much that we have friends who have… Read Full Review

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★★★★★

“Magnificent kitchen”

Written on: 15/02/2015

The whole Magnet experience was commendable and our new top of the range kitchen is perfect. The attitude of all the Magnet staff and the fitters was excellent. Our granite worktop is lovely but before having it fitted ensure that openings for the sink, hob etc are not cut inside the kitchen as this will create a tremendous amount if dust! Also you shoukd be aware that granite worktop edges can easily chip… Read Full Review

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★★★★☆

“Magnet Leighton Grey kitchen”

Written on: 14/02/2015 by 326Robles (1 review written)

I am delighted with my Leighton Grey kitchen planned at the Magnet showroom in Sale. Choosing the kitchen and having it planned and priced was a completely stress-free experience. The price was less than I expected and the quality is good. When the cooker wasn't delivered on time, the staff at Magnet were very attentive and offered me one from the showroom as a stopgap. They did everything they could to make things right and kept me informed every step of the way. I would rate their customer… Read Full Review

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★★★★★

“We could not have asked for better service”

Written on: 13/02/2015 by TERUNA (1 review written)

e had our kitchen completely gutted and replaced by Magnet in Harrogate. They helped us a great deal with our choice of units and fittings. When it came to having the work done, everything was done efficiently and to time and we could not be more pleased. The refurbishment included a new dishwasher, cookers, hob top etc and the only thing they did not supply was the American fridge frezer as they told us we could get it cheaper elsewhere. Frankly there is nothing we did not like about it, and… Read Full Review

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★★★★★

“Kitchen ordered from Chichester Branch”

Written on: 13/02/2015 by KateWhitfield (1 review written)

Really superb service. The staff couldn't have been more helpful (the manager was excellent) We had clear plans given, the quote was clear, delivery was exactly when they said it would be, they worked collaboratively with our builders, nothing was too much trouble, and the kitchen once in is lovely. Many thanks… Read Full Review

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★★★★★

“Great service.”

Written on: 12/02/2015 by 15McGinnis (1 review written)

Firstly the showroom agent was kind and helpful in many ways pointing out advantages of certain decisions. The home visit went smoothly and again the agent was very helpful in pointing out advantageous points. We returned to see our proposed kitchen in digital view and were able to make adjustments and were asked if all was to our liking. Never at any time did we feel under any pressure or obligation, in fact we were advised we could change our mind at any time during this process. We… Read Full Review

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Eyespy1234's Comment

Written on: 22/02/2015

Hi great service

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★★★★★

“FAB AND FRIENDLY SERVICE”

Written on: 12/02/2015 by ShelaghJoy (1 review written)

Magnet Chester Retail Branch We went here just to get some inspiration. But after also going elsewhere,we came back because the person we dealt with was so patient with us. She changed minute details, changed whole kitchen range when asked. Again and again...All we asked of her she did. This did not happen anywhere else. Everything was measured exactly. All this was done with a smile. Nothing was too much or too little for her to do for us. Her design for uur new kitchen is just what I wanted… Read Full Review

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★★★★★

“great before and after service”

Written on: 12/02/2015

We brought our kitchen from the Aylesbury branch of magnet.The staff were knowledgeable of there product and of planning a kitchen. The salesman who we mainly dealt with was very helpful. When my husband who fitted our kitchen went back to the store for some advice about the fridge door, our salesman was busy so asked someone else to help until he was free. From the delivery men, the ladies on the phone to the sale personnel we had excellent service. Would have no hesitation in using Magnet… Read Full Review

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★★☆☆☆

“Magnet Leeds. Kitchen, not what we ordered”

Written on: 11/02/2015 by Topgear6630 (4 reviews written)

Disappointed with the kitchen that we got from Magnet. We spent over £16,000 on our kitchen in total. £12k to magnet and the other £4k on appliances. We were told that we should buy the appliances ourselves in order to save us money. The installation went ok, the problem that we had was a 20/30mm gap directly above our oven (at eye level). We have complained about this however the showroom manager has stated that this is how it is meant to be. This was not how it was in their showroom!… Read Full Review

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Eyespy1234's Response to Topgear6630's Review

Written on: 22/02/2015

You seem to be a serial complainer

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Topgear6630's reply to Eyespy1234's Comment

Written on: 22/02/2015

You know what they say, when you have a bad experience you tell 7 people, when you have a good experience you tell 1 person. I just tell it how it is. I hope that my posts help others have a better customer experience.

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Eyespy12345's reply to Topgear6630's Comment

Written on: 23/02/2015

Your posts don't seem to be constructive you have written 4 post and given 3 zeros you are a serial complainer nothing constructive written in all 4 posts you have written on this review centre you know the saying buyers are liars

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Topgear6630's reply to Eyespy12345's Comment

Written on: 23/02/2015

I think you'll find, sunshine, that the reviews I have submitted range from 2 reviews with 1 star, 1 with 2 stars and 1 with 5 stars. They provide consumers with information about my experience with these retailers, which companies to avoid and which I'd recommend, for various reasons. I'm not sure what your issues are however if you do not find my reviews informative then I can only suggest they you do not read them. It's quite simple.

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Eyespy123456's reply to Topgear6630's Comment

Written on: 23/02/2015

Sunshine??? Everybody has different experiences with these retailers but you just seem to moan for the sake of moaning and I monitor these sites which you are regular complainer on various sites every day and I'm not a sushine for your information

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