Moben Kitchens Reviews

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★★☆☆☆
1.8 / 5
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Moben Kitchens

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Latest Reviews

★☆☆☆☆

“Very poor quality”

Written on: 17/03/2014 by Kamreng67 (1 review written)

We had a moben kitchen fitted just before they went bump ( for the second time I believe) the skins came away from the cupboards and because they were taken over by another company but still trading as moben we had to pay again for new doors and their appliances couldn't be repaired when they broke either !!!… Read Full Review

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★★★★★

“Excellent moben kitchen”

Written on: 06/04/2013 by Pineapple1 (1 review written)

We had our Moben kitchen fitted over ten years ago and is still going strong. I have no complaints, the units and doors are still as good as new. The dishwasher and amazing range cooker are still In full working order. If more satisfied customers wrote good reviews I'm sure there would be more good than bad but unfortunately we only complain so I thought I would write about our wonderful experience with moben and would certainly use them again… Read Full Review

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★★★☆☆

“Poor working surfaces”

Written on: 10/11/2012

My kitchen was fitted 6 years ago and I was and still am very pleased with the service I received. The units are exactly what I wanted, and everything is still beautiful, except the work surfaces. 50 per cent of them are becoming sticky (not my lack of cleaning them). It appears to be a resin like substance seeping through them, which will not wipe off with either hot soapy water or general kitchen cleaners. As my kitchen is well with the warranty period I should be able to claim under the… Read Full Review

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★☆☆☆☆

“Amateur company now disappeared off the face of the planet”

Written on: 23/05/2012 by CMac12 (3 reviews written)

I used these guys in my old house and they were awful. There were a number of things wrong with the fitting of the kitchen that were dealt with in the most cak-handed way. It took 3 months to finally finish everything after they promised it would be done in 5 days! The customer service was poor and there seemed to be no communication between their departments. One of the worst companies I've ever dealt with… Read Full Review

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★☆☆☆☆

“Thanks for nothing!”

Written on: 28/07/2011 by alexiadun (2 reviews written)

One year of saving for my new kitchen lost in a moment. Thanks for nothing including the representative who made me pay by cheque.I lost £3000.00 and have no or little chance to get any of it back except from the generosity and charity of others… Read Full Review

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★☆☆☆☆

“Thanks for nothing”

Written on: 09/07/2011

After the shock of Moben going under I could kick myself for paying the deposit by cheque. I have been told that there is little or no chance of any recompense or refund. My luck came good when my friend told me about other companies that were trying to help Moben clients in my position. I went with a very good company that guarantees deposits and standards through there Trustmark membership and reputation. This has made us feel a whole lot better. Anyone in my position should use a Trustmark… Read Full Review

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Alexiadun's Comment

Written on: 28/07/2011

Dear Karen,
Thank you for your help, I was fortunate to get my money back and a new kitchen thanks to you and KBBC. I owe you a big hug.
Kind regards
Alexia

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★☆☆☆☆

“AWFUL”

Written on: 28/06/2011

The salesperson that came to my house to quote for a new kitchen made the assumption that I was some stupid housewife. He was patronising and 'acted' his way through a ridiculous sales patter. He was in my house for almost 2 hrs when he announced he was going outside for a 'fag break'. I explained that I needed to pick up my daughter from nursery and he told me not to worry, he'd make the fag a quick one. When he was done he went to the bathroom and came out with his flies undone. He then… Read Full Review

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★☆☆☆☆

“Overpriced and pressure sale. Did you know that...”

Written on: 18/06/2011

The 50% off is a gimick. The price that you get from the designer still has 20% to bargain with. Choose a Kitchen with Moben, you will get the same one from Kitchens Direct for less money...they are the same company, just operate differntly… Read Full Review

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★★★★★

“We have just had a new moben kitchen fitted and it is...”

Written on: 22/05/2011 by Gill Birkett (1 review written)

We have just had a new moben kitchen fitted and it is brilliant!!
I read lots of bad reviews about moben but because I liked the colour of their red kitchen we decided to have one anyway and we are so pleased that we did! Everyone was so helpful and the fitters were great! We would definetely recommend moben and we have learnt not to beleive the bad reviews!!… Read Full Review

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Guest's Response to Gill Birkett's Review

Written on: 28/06/2011

Well ther ehas to be one. I found their service awful and would NEVER use them again. Got conned at Ideal Home at Earls Court. I could say never use this company but looks like it has gone bust.

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★★★★☆

“I signed up for a Moben kitchen on 3/4/11 and paid a...”

Written on: 18/05/2011 by happybunny2 (1 review written)

I signed up for a Moben kitchen on 3/4/11 and paid a deposit of £2,660 without looking at any reviews, when I did, I was really worried by the bad reviews so I cancelled 5 days later by email and the cancellation slip. I recieved a cheque for the full amount on 26/4/11. I was really surprised as I thought I was going to have a battle to get my money back. So really, I havnt anything to complain about, the designer was helpful and everything was going smoothly, who knows what would have happened… Read Full Review

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★★★★★

“I had a Moben kitchen installed two years ago. Great...”

Written on: 21/04/2011

I had a Moben kitchen installed two years ago. Great service. Superb fitter. Would definately recommend them… Read Full Review

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★☆☆☆☆

“Currently having £12k kitchen fitted by Moben (...”

Written on: 20/04/2011

Currently having £12k kitchen fitted by Moben ( supposedly half price)-( cooker and fridge freezer not included in offer) - noticed that the finished plans for my kitchen drawn up and printed out on paper have not live up to my expectations during installation. I have found that my design has faults in it whereby my corner units are hidden in places by my domestic appliances which has ended up allowing me poor access to them wasting so much valuable needed space. i have so put my full trust in… Read Full Review

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★★★★★

“I had a new kitchen fitted last year. I was very...”

Written on: 11/04/2011

I had a new kitchen fitted last year. I was very pleased with the fitter - Mark - who gave us an excellent service - even working over the bank holiday monday. Well done Moben. I would certianly recommend Moben to others!… Read Full Review

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★☆☆☆☆

“If there was a choice "-5 stars" would be a right...”

Written on: 06/04/2011

If there was a choice "-5 stars" would be a right description for their service, which is not existent. Please, stay away from Moben if you respect your time and your hard earned money, as once you sign up there is no much you can do. Our fitting date was 15 Nov 2010, 6 April 2011 our kitchen is not complete. Unhelpful, unfriendly and useless customer service and coordinator. very frustrating and upsetting!!!! STAY AWAY!!!… Read Full Review

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★☆☆☆☆

“So disappointed. Went for a recognised brand who could...”

Written on: 01/04/2011 by smitzers (1 review written)

So disappointed. Went for a recognised brand who could deliver the whole product. Very efficient with the sales and surveyor and the delivery (one piece missing but arrived promptly). Fitters worked well but from the start clear the details of the products had been omittted. Coordinator never returned calls. Found out on the Friday that pieces missing from order (supposedly fitter knew on monday) and that fitter going on holiday for a week. No one available to tell us why we weren't offered… Read Full Review

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★☆☆☆☆

“Dont know how they are still in buisness. They take...”

Written on: 29/03/2011

Dont know how they are still in buisness. They take your money then they dont want to know. All my kitchen didnt arrive, and when you finaly get through to somone on the phone they couldnt careless. Dont even consider them… Read Full Review

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★☆☆☆☆

“paid 9,ooo for kichen ....had to get my own tiles and...”

Written on: 29/03/2011

paid 9,ooo for kichen ....had to get my own tiles and tiler,, small kitchen.. when fitter left he had dented my new ceiling with hammer never let on about that,, then i discovered 12FAULTS!!!6 phone calls to company,, including the cordinator,,told me to phone the fitter myself cant get him either,not impressed at all!!!!!!!!!!!!!!… Read Full Review

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Guest's Comment

Written on: 18/06/2011

I am presently looking into the choices of kitchens available. My original inclination was for Moben having visited their impressive showroom in Cardiff. However the consistent records of detrimental comments I have discovered this afternoon on several wrbsites have forced me to change my decision about Moben. The overall grade of their workmanship sounds frightening. I would like to thank the many reviewers who have guided me away from this firm.

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★☆☆☆☆

“Don't even consider them. You have no idea how long...”

Written on: 25/03/2011

Don't even consider them. You have no idea how long it may take and they have your money. Apparently the compensation is £35 per month they are late in delivering so they have no incentive at all. There is no way to complain except in writing which is ignored. There's no way of speaking to your co-ordinator because they just don't call back. Manager/supervisor calls have to be requested and then they don't call either. Staff are so frequently going through this that they just don't care… Read Full Review

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★☆☆☆☆

“Happy with the design we signed up and paid over£1600...”

Written on: 21/03/2011

Happy with the design we signed up and paid over£1600 deposit on an £11,000 kitchen as it was reduced from £38,000!!!!! What a steal..... Signed up to pay on finance agreement over 6 months interest free. The surveyor then came and left a fitted kitchen contract which told me to arrange with electricity board to get new mains isolator fitted which I did at a cost of £152, had a call couple of weeks after saying they now wanted another £3500 to go ahead, when queried the guy didn't have a clue… Read Full Review

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★★★★☆

“I have also had a very poor experience with Moben...”

Written on: 15/03/2011 by 1926 (1 review written)

I have also had a very poor experience with Moben Kitchens. The designers was great and so was the surveyor on the surface, but they only told half the story of what the fitting entails.
The job overran and even with a project coordinator I ended up chasing them and speaking to builders to finish the job.

Though the walls were left in a worse state than before, they relinquish all responsibility and say cost is on the customer, though their fitters removed the cupboards.

The service they… Read Full Review

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