Written on: 06/04/2013 by Pineapple1
We had our Moben kitchen fitted over ten years ago and is still going strong. I have no complaints, the units and doors are still as good as new. The dishwasher and amazing range cooker are still In full working order. If more satisfied customers wrote good reviews I'm sure there would be more good than bad but unfortunately we only complain so I thought I would write about our wonderful experience with moben and would certainly use them again. (read more)
Written on: 10/11/2012
My kitchen was fitted 6 years ago and I was and still am very pleased with the service I received. The units are exactly what I wanted, and everything is still beautiful, except the work surfaces. 50 per cent of them are becoming sticky (not my lack of cleaning them). It appears to be a resin like substance seeping through them, which will not wipe off with either hot soapy water or general kitchen cleaners. As my kitchen is well with the warranty period I should be able to claim under the... (read more)
Written on: 23/05/2012 by CMac12 (3 reviews written)
I used these guys in my old house and they were awful. There were a number of things wrong with the fitting of the kitchen that were dealt with in the most cak-handed way. It took 3 months to finally finish everything after they promised it would be done in 5 days! The customer service was poor and there seemed to be no communication between their departments. One of the worst companies I've ever dealt with. (read more)
Written on: 28/07/2011 by alexiadun (2 reviews written)
One year of saving for my new kitchen lost in a moment. Thanks for nothing including the representative who made me pay by cheque.I lost £3000.00 and have no or little chance to get any of it back except from the generosity and charity of others. (read more)
Written on: 09/07/2011
After the shock of Moben going under I could kick myself for paying the deposit by cheque. I have been told that there is little or no chance of any recompense or refund. My luck came good when my friend told me about other companies that were trying to help Moben clients in my position. I went with a very good company that guarantees deposits and standards through there Trustmark membership and reputation. This has made us feel a whole lot better. Anyone in my position should use a... (read more)
Written on: 28/06/2011
The salesperson that came to my house to quote for a new kitchen made the assumption that I was some stupid housewife. He was patronising and 'acted' his way through a ridiculous sales patter. He was in my house for almost 2 hrs when he announced he was going outside for a 'fag break'. I explained that I needed to pick up my daughter from nursery and he told me not to worry, he'd make the fag a quick one. When he was done he went to the bathroom and came out with his flies undone. He... (read more)
Written on: 18/06/2011
The 50% off is a gimick. The price that you get from the designer still has 20% to bargain with. Choose a Kitchen with Moben, you will get the same one from Kitchens Direct for less money...they are the same company, just operate differntly. (read more)
Written on: 22/05/2011 by Gill Birkett (1 review written)
We have just had a new moben kitchen fitted and it is brilliant!!
I read lots of bad reviews about moben but because I liked the colour of their red kitchen we decided to have one anyway and we are so pleased that we did! Everyone was so helpful and the fitters were great! We would definetely recommend moben and we have learnt not to beleive the bad reviews!! (read more)
Written on: 18/05/2011 by happybunny2 (1 review written)
I signed up for a Moben kitchen on 3/4/11 and paid a deposit of £2,660 without looking at any reviews, when I did, I was really worried by the bad reviews so I cancelled 5 days later by email and the cancellation slip. I recieved a cheque for the full amount on 26/4/11. I was really surprised as I thought I was going to have a battle to get my money back. So really, I havnt anything to complain about, the designer was helpful and everything was going smoothly, who knows what would have... (read more)
Written on: 21/04/2011
I had a Moben kitchen installed two years ago. Great service. Superb fitter. Would definately recommend them. (read more)
Written on: 20/04/2011
Currently having £12k kitchen fitted by Moben ( supposedly half price)-( cooker and fridge freezer not included in offer) - noticed that the finished plans for my kitchen drawn up and printed out on paper have not live up to my expectations during installation. I have found that my design has faults in it whereby my corner units are hidden in places by my domestic appliances which has ended up allowing me poor access to them wasting so much valuable needed space. i have so put my full trust... (read more)
Written on: 11/04/2011
I had a new kitchen fitted last year. I was very pleased with the fitter - Mark - who gave us an excellent service - even working over the bank holiday monday. Well done Moben. I would certianly recommend Moben to others! (read more)
Written on: 06/04/2011
If there was a choice "-5 stars" would be a right description for their service, which is not existent. Please, stay away from Moben if you respect your time and your hard earned money, as once you sign up there is no much you can do. Our fitting date was 15 Nov 2010, 6 April 2011 our kitchen is not complete. Unhelpful, unfriendly and useless customer service and coordinator. very frustrating and upsetting!!!! STAY AWAY!!! (read more)
Written on: 01/04/2011 by smitzers (1 review written)
So disappointed. Went for a recognised brand who could deliver the whole product. Very efficient with the sales and surveyor and the delivery (one piece missing but arrived promptly). Fitters worked well but from the start clear the details of the products had been omittted. Coordinator never returned calls. Found out on the Friday that pieces missing from order (supposedly fitter knew on monday) and that fitter going on holiday for a week. No one available to tell us why we weren't offered... (read more)
Written on: 29/03/2011
Dont know how they are still in buisness. They take your money then they dont want to know. All my kitchen didnt arrive, and when you finaly get through to somone on the phone they couldnt careless. Dont even consider them. (read more)
Written on: 29/03/2011
paid 9,ooo for kichen ....had to get my own tiles and tiler,, small kitchen.. when fitter left he had dented my new ceiling with hammer never let on about that,, then i discovered 12FAULTS!!!6 phone calls to company,, including the cordinator,,told me to phone the fitter myself cant get him either,not impressed at all!!!!!!!!!!!!!! (read more)
Written on: 25/03/2011
Don't even consider them. You have no idea how long it may take and they have your money. Apparently the compensation is £35 per month they are late in delivering so they have no incentive at all. There is no way to complain except in writing which is ignored. There's no way of speaking to your co-ordinator because they just don't call back. Manager/supervisor calls have to be requested and then they don't call either. Staff are so frequently going through this that they just don't... (read more)
Written on: 21/03/2011
Happy with the design we signed up and paid over£1600 deposit on an £11,000 kitchen as it was reduced from £38,000!!!!! What a steal..... Signed up to pay on finance agreement over 6 months interest free. The surveyor then came and left a fitted kitchen contract which told me to arrange with electricity board to get new mains isolator fitted which I did at a cost of £152, had a call couple of weeks after saying they now wanted another £3500 to go ahead, when queried the guy didn't have a... (read more)
Written on: 15/03/2011 by 1926 (1 review written)
I have also had a very poor experience with Moben Kitchens. The designers was great and so was the surveyor on the surface, but they only told half the story of what the fitting entails.
The job overran and even with a project coordinator I ended up chasing them and speaking to builders to finish the job.
Though the walls were left in a worse state than before, they relinquish all responsibility and say cost is on the customer, though their fitters removed the cupboards.
The service... (read more)
Written on: 13/03/2011
Moben Kitchen Design - Don't do it.
I have tried to cut this short but our issues deserve a proper airing .
We were promised that our kitchen would be completed in 5 days plus another 2 for tiling. It took 17 weeks !!
The so called designer (or should this be salesman?) ignored our requirements and designed what he wanted. We needed a 900mm wide breakfast bar to accommodate 4 people. He left us with a 620mm top that was a tight squeeze for two!! We complained but Moben didn't want to... (read more)
Written on: 11/03/2011
Where do I start?!
The 'designer' visited our home, measured up not really interested in what was wanted.
Left, no reply for 2 weeks. Had to call head office for quote, quote was for wrong style.
Week later received correct quote with an absolute joke of a drawing and of wrong layout,
Cost for an average size kitchen....... 24,000!!
Avoid these jokers, they have also been on BBC watchdog. (read more)
Written on: 28/02/2011
Having a Laugh !
Just had a quote from Moben - £11,700 for what is quite a small kitchen - maybe 4 base units and 4 wall units! One appliance and we get to do our own tiling ! Huh ? I have already bought the range cooker, extractor and will be buying the sink, tiles and handles.What do they think I am paying for ? 2 days assembling some average quality units ?
I don't think so. (read more)
Written on: 18/02/2011
Were it not for the cooperation and quality of Paul, the fitter, then we would have cancelled the order.
Moben omitted items and instructions to the fitter - and importantly the cooker splashback which we had to chase - too late for the fitter to fit, and in any case it was the wrong size!
So it's been sitting in our garage for three weeks and we're still waiting for out money back!! We've now been told we'll get out money when Moben pick up the splashback - but we had to pay for the whole... (read more)
Written on: 14/02/2011
They are lucky to get one star and I have only given is as they actually did appear to measure up and give me a verbal quote. That is the only positive thing I have to say about them.
I made an appointment - they didn't show up. I phoned to complain and they re-scheduled only for the rep to ring me 3 hours before to say a rep wasn't in the area so couldn't come. When I rang to complain they said an area manager would come down to see me so we made another appointment.
The "area... (read more)
Written on: 02/02/2011
I ordered two kitchen in October 2010 and paid a deposit of £8,400 after having the planner with me for 6 hours. Next came the surveyor who then spent 4 hours with me promising that both kitchens would be fitted before Christmas. Both kitchens are at the same address
The fitter arrived on his own three weeks before Christmas, he was supposed to be able to lift 4 metre lengths of 900 work tops on his own. There were boxes everywhere. We were left with no cooking or washing facilities for... (read more)
Written on: 11/01/2011
OK so I now have the surveyor in my house and killing time I noticed these reviews having already laid out the deposit. OMG I am scared to death and hope and pray I am one of the lucky ones.
At least the advice from these reviews will allow me to ask the right questions and hopefully get a better result. I have to say, so far the service has been great and the price was about 4k cheaper than another supplier. I'll update my review as soon as it's complete. Wish me luck. (read more)
Written on: 05/01/2011
Well ,I have to write off Moben even before they have approached me. I requested for the designer visit. Whoever it was refused to turn up . Then the visit was rearranged . This time the so called consultant developed flu . So I rang them up as they had left a message on my phone. The visit was rearranged but the consultant failed to turn up again....So I have decided not to call them again. I would give them 0/5 even before it has started! (read more)
Written on: 05/01/2011
Once the salesman realised I wouldnt spend as much as he had hoped, he almost run out of the door, screaming behind him I'll call you ...........yeah whatever. Never heard again - lucky escape I reckon. when I queried the offers on the TV and in the post he advised me to ignore them ????? nutcase - avoid. (read more)
Written on: 29/12/2010
Went to the showroom and chose a kitchen I liked which was in the Christmas sale (half price + 1000 pounds extra taken off + free dishwasher). The showroom told me the range I chose would cost around 6500 pounds (before discount) for 8 units + fitting. The salesman/gap year student came round to the house to give us a design and quote. He was here for 5 hours (we were told it would take 2 hours) and provided us with a hand drawn drawing (told it would be CAD) and an extortionate quote. It... (read more)
Written on: 29/12/2010
They are Dangerous, do not finish, mis-sell and are expensive.
We ordered in January 2010 and it is still not finished in (December 2010). In June ALL the wall units fell off the wall due to them going in the edge of the plasterboard (plasterboard fittings should be used close to the middle of the board) and ignoring a wooden batten that was put there when the house was built for that purpose. All our crockery some food was already in them. If someone had been in the kitchen at the time... (read more)
Written on: 27/11/2010 by busauskas (1 review written)
absoliutly rubish no customer care after sales.being waiting to replace wicker busket runners for 3 month still no luck.
They even would't bother to call you back.
Even one star is to good for mobens. (read more)
Written on: 20/11/2010
Agreed to see a Moben consultant / planner at 10 am Sat morning. Appointment confirmed 6pm the night before. Its now 13:30 Sat pm and we are still waiting!. Sorry Moben but you have just lost a £10k order because you couldnt be bothered to show up. (read more)
Written on: 28/10/2010 by hamishk (1 review written)
My experience of Moben so far has been very good, designer was great did a detailes plan on CAD of the kitchen so I could see a visual unlike others, infact Space Kitchens are the biggest waste of space ever very dodgy sales tactics and I really cant qyuite work our why KBBC get such high ratings, their designer was simply awful!
Anyway we are nearly done now, have a slight issue with extractor in the sense that its under a lintel and Moben have now instructed a surcey team to get... (read more)
Written on: 15/10/2010
MOBEN are pushy and totally unscrupulous retailers. I cannot believe the nonsense they come out with. Don't believe a thing they tell you. The only reason they want you to sign there and then, is because they want the SALE (your money). It's all a big sham; the salesmen are not designers at all but glorified window salesmen from all walks of life. They have an enormous turn over of staff because the salesman are on a 'COMMISSION ONLY' self employed basis. They don't care about... (read more)
Written on: 02/10/2010 by RodentNoir (1 review written)
It is now a year since we first signed with Moben Kitchens. This is a long posting, and I make no apology for that. Simply ranting or making unsubstantiated protests is no good to anyone. I am going to lay out my own experiences and opinions, and I hope they are useful. You must come to your own conclusions.
OUR KITCHEN IS STILL NOT FINISHED and we have had a YEAR of stress and anguish at the hands of Moben, and it is not over yet.
Perhaps the most alarming experience of the last year... (read more)
Written on: 01/10/2010
Moben Kitchens/Dolphin bathrooms owned by the same people, its cost us £2500, to cancel our kitchen order with Moben, because of lack of customer care and service, but consider we have had a lucky but expensive escape. Would not recommend them to anyone. All we asked for was recommendation regarding a bathroom fault (£11,000 bathroom), willing to pay for repair but were told it was not their problem as item in question was obsolete (but bore their brand name).
Wish now we had read all the... (read more)
Written on: 27/09/2010
Oh Dear! Oh Dear!
Rubbish is the only word i can use!
Had an appointment at my house, only a small kitchen, took 9 days to get drawings, total rubbish, not what was discussed at all.
Even worse was the price, £12 000
No Thanks - not even a follow up call to check everything is ok!!
Never ever use these people - JOKERS!!!!! (read more)
Written on: 21/09/2010
The customer service is a joke, it can take days to get through, no one ever calls back. 3 weeks i have been waiting for an engineer to fix incorrectly fitted shower door which leaks. Been let down by them today they just didnt show up, no phone call, nothing. Rung them took 20 minutes of holding and another 12 minutes for them to find out the engineer not coming. Never ever again. (read more)
Written on: 05/09/2010
A big thank you for all your reviews.....We visited a Moben showroom today. Yes we were drawn in by the free dishwasher, the 50% off sale plus a further £1000 if we put a deposit down this weekend. We did ask if there was a price list that came with the brochure but were told that the "designer" would have all those figures.
We were a little curious about this as how could we know if the kitchen was 50% off if we didn't know what the original price was. All the other Kitchen showrooms seem... (read more)
Written on: 29/08/2010 by T Cook (1 review written)
Moben kitchens - just forget it! After a 3 year struggle for any satisfaction we are eventually going to the County Court. I would like to know who has been down this path before! (read more)
Written on: 23/08/2010
I would never again install a Moben kitchen and I would never recommend them to anyone. The salesman/designer was effusive and slick and even said I could have two sets of handles as I found it difficult to decide which ones to have. The installation was a nightmare however and the two installers were rude and unhelpful with a terrible attitude. They were very unpleasant about the handles and they installed a completely different type of end shelving saying that my choice had been... (read more)
Written on: 21/08/2010
The kitchen itself is as promised, built to the standard I expected; however none of that makes up for the appalling standard of their customer service, who are dismissive, unresponsive and unhelpful.
Our electical installation was outsourced by moben to electricians who left the house in a dangerous state overnight, installed non-compliant (dangerous) wiring and were generally rude and unhelpful. Even after insitigating a health and safety review, I am still missing the paperwork required... (read more)
Written on: 02/08/2010
We had a Moben kitchen fitted 3 months ago and are delighted with it. We had a very different experience of Moben to all the reviews. Our design consultant was excellent and the fitters were brilliant. Everything arrived on time and the kitchen was fitted and finished in 4 days. I honestly thought it was money well spent as the kitchen looks fantastic and the whole process was amazing. I would highly recommend them. Dolphin bathrooms is another story.......... (read more)
Written on: 28/07/2010
Having just had most of my kitchen installed by moben I am now waiting for them to move the stop cock as in my contract with them....they have sent two plumbers, the first wasn't qualified to do the job as it isn't a standard job ie the piping is old and is not todays sizing,( surely the surveyor should have picked that up? ) the second plumber turned up and said his boss told him not to do the job as they dont get paid enough and it will take all day to do, after numerous calls to try to... (read more)
Written on: 22/07/2010
I have always been the type of person that can see I have made mistakes in life but would never change anything about my life as these mistakes provide good life experience. That has all changed since purchasing a Moben kitchen. Up until the sale of the product was fine but ever since receipt of the kitchen, there have been endless errors on Mobens behalf and the follow up team are useless. Parts have been missed, several parts have been faulty (scratched etc), replacement parts continue... (read more)
Written on: 21/07/2010
Total Rubbish! and the biggest mistake i have ever made.
Don't even bother considering them as an option.
We purchased a £15,000 kitchen that should have been installed in 7 days and it actually took 13 weeks. What makes it worse is we had no cooking facilities for 2 weeks, i had to take several days off work to allow the installers access and the quality of the worktops as appalling. We have spent 12 months fighting our case through the Furniture Ombudsman and all they have offered is... (read more)
Written on: 02/07/2010
Firstly, i read review on companys like this if im looking at buying someone as drastic as a bitchen and bathroom, i read reviews from moben, magnets, wren (being the worst) and not one is different, These companys are HUGE!!!! 34 bad reviews out of what? THOUSANDS and as far as i see it thats good going, i recently purchased a moben kitchen, a month ago to be precise, I had a gent round he went thorugh everything with me, from the techincal survery to the installations and "signing the... (read more)
Written on: 24/06/2010
We had a kitchen fitted by Moben although of course it is not fitted by Moben as they contract out. Unfortunately our contractors were cowboys. The gas fitter was not CORGI registered and we caught him out and reported to CORGI. The same fitter also wired up our light switches, which had been moved, to the live resulting in us getting a shock every time we switched on the light. Moben health and safety came to look at it and they did hold up their hands and said that the wiring was... (read more)
Written on: 21/06/2010
Bunch of cowboys.We just had a visit from a Moben "salesman". What a joke. It took 3.5 hours to design a simple kitchen with graph paper and a pencil.There's a scam he does where he phones "head office" to "reserve" the appliances, while he's doing the design.This is so that later on, when you dont want to commit to purchasing, he can call them again to "put the applicances back into the system", and then he can have a further discussion about the price with "head office" while you're in... (read more)
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