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| Value for Money | 6.3/10  |
|---|---|
| Overall rating | 4.4/10 |
Full review by
samdixon
on 20th Apr 2008
User Rating : 9
Respect :
0
Good Points: Quality kitchen installed to a very high standard.
Bad Points: Kitchen designer was not as up to date with the range as he should have been in my opinion.
General comments: Kitchens Direct gave me a timely phone call just as we were looking around for quotes to get the kitchen replaced. The designer came out on a weekend and draw up a kitchen design that had some good ideas and seemed to tick all the boxes including being competitively priced. After receiving 4 other quotes (one lower than kitchens direct) we decided to opt for them and placed the order.
We hit 2 initial snags - the surveyor informed us that a couple of things the designer had put into the drawings were not possible (including an upstand behind the work surface), and the initial delivery date could not be fulfilled. However, after these couple of minor hitches I cannot sing the praises of kitchens direct enough. The fitter arrived as did the kitchen (by two friendly & helpful drivers). He was fantastic, the quality of installation was top notch, we even felt comfortable enough with him to leave him with a set of keys to let himself in and out of the house as we both work long hours.
The upshot is we have a quality kitchen installed to a very high standard and we are pleased as punch. The fitter gave us lots of advice on tile installation, kitchen maintenance etc, and even cut up the spare wood for kindling for the fire without being asked (they don't make them like that any more!)
I would not hesitate to recommend kitchens direct.
samdixon's review and ratings | 268 words
Review by
brockleybarge
on 30th Mar 2008
User Rating : 1
Respect :
0
So why am I complaining when I got a kitchen for way cheaper than it should be? I'm not really, but for everyone else out there, take your money somewhere else. First the salesman made a complete mess of the design. 2nd guy made another mess of the design. 3rd guy got it right (and was good to be fair). Then I get a phonecall 2 weeks later saying I owe them another 2.5k. Weeks of battle ensues with me coming out on top. My delivery turned up on my door without me knowing. They delivered ...
brockleybarge's full review | 143 words
Review by
Guest.
on 22nd Feb 2008
User Rating : 7
Respect :
0
We've had two Kitchens Direct kitchens over 25 years. I think the quality is excellent. However, until we all realise that most of the units come from 2 or 3 manufacturers and they are all the same, we will never get good service. Also, the spiel about the kitchens being German needs taking on board. I lived in Germany and most Germans aspire to Italian manufactured kitchens. I'm currently sourcing a supplier for a kitchen and looking at John Lewis and Magnet, they are exactly the same - no ...
Guest.'s full review | 282 words
Review by
Guest.
on 19th Jan 2008
User Rating : 0
Respect :
0
A 3 day job has turned out to be a 7 day and counting job. Don't think much of standard of work. Would not tell any families or friends to get one of their kitchens .
Guest.'s full review | 33 words
Review by
Guest.
on 17th Dec 2007
User Rating : 4
Respect :
0
Didn't like the fact that you pay in full upon delivery because the fitters can then take advantage- the finished job is good- as it should be for the price and the terribly long time they took to fit it. Admittedly a kitchen refit is a messy job, but these characters took the mick- Even the Regional Sales man was lost for words and couldn't understand what the fitters were playing at. Save yourself a lot of time and money- go to a recommended local fitter- and hold some of the money back!
Guest.'s full review | 190 words
Review by
sarah sinders
on 24th Sep 2007
User Rating : 9
Respect :
0
Kitchens Direct are a great company! I've read some unpleasant reviews, but as 3 members of my family and myself have used them, we had nothing but great service. They were very quick and very professional.
The designer said a lot was down to the salesman himself, if he went the extra mile, then all his customers will be happy. Unfortunately, occasionally they'd get someone who had just joined and didn't follow the traditional high standards, but when the company finds out (and apparently th ...
sarah sinders's full review | 142 words
Review by
joannejoanne
on 21st Apr 2007
User Rating : 1
Respect :
0
I received terrible service from Kitchens Direct throughout. Constant mistakes were made with kitchen fitting. They are very unhelpful, and they drag things out... the list is never ending. A 2 day kitchen fit is dragging on to 9 weeks now. Refund due on items returned has not been paid back to us. We have had constant stress, distress, frustration, and an ever increasing telephone bill, after an average of 45 minutes on hold every time we try to get the unhelpful 'project manager' on the p ...
joannejoanne's full review | 134 words
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