Eclipse Internet www.eclipse.net.uk Reviews

Guest's review has yet to be rated - Be the first!
Report this review

If you know what you're doing with broadband and want a simple, fast reliable product you can configure to your heart's content, then Eclipse is great. The nice, competent technical support people (an email or an 0845 call away - no premium lines) are very accommodating - even when my non-standard router screwed up, they were happy to suggest a variety of possible fixes to get me back online again.

My only quibble is that the usage limits should be higher, although the tools within the account manager do allow you to keep track of every kb downloaded.

Guest's review has yet to be rated - Be the first!
Report this review

I've been a customer for many years now and have had only one encounter with their service department. It took a month to get an unreliable connection issue resolved. As it turned out, it was a BT issue anyway but it took a month for them to raise the problem with BT.

The e-mail has never been brilliant with Outlook and iMail frequently failing to get a connection. Webmail also has been very slow for as long as I can remember. But at the moment (Dec 2009) it is virtually unusable.

On the plus ...

Guest's review has yet to be rated - Be the first!
Report this review

I have been an eclipse cutstomer for 2 years. The 1st year was fine. Then LLU (line loop unbundling) was introduced. This means that eclipse have purchased a line from a company like tiscali and no longer pay any rental for your line. Talk talk offer the same service for £6.50, I was paying ?18 a month! Morning speeds 5MB, afternoon 2MB, evening .5MB.

Requested to transfer back to bt line-5days they say. two weeks later still haven't done it - blame bt. Request mac code and they ta ...

Guest's review has yet to be rated - Be the first!
Report this review

been with them for 4 years now but line keeps dropping is always blamed on router but do not agree used to get 5+ megs now only1,2 or 3 seriously thinking of changing isp

Guest's review has yet to be rated - Be the first!
Report this review

The webmail has to be the worst in the world! I constantly get Webmail errors, ranging from 'Cannot connect' to 'Invalid username/password'. Sometimes it logs me in but no mail in my inbox!

We are now moving ISP as the speeds are also dreadfully slow - starts to remind me of the old dialup days - with browser timeouts now quite frequent.

It is a shame as Eclipse seemed to be quite good a couple of years ago but now I'd have to say avoid at all costs!

Guest's review has yet to be rated - Be the first!
Report this review

I would call Eclipse the most unethical ISP in the UK. They completely disregard their oligations and vioate the contract by increasing the prices twice in 5 months from promised £15.99 to £20 without any explanation!
The speeds are apalling, so that the browser times out and disconnects regular. Customer service is totally unhelpful and mind! If you wish to leave them you will have to pay the remaining cost of the contract: at the rate on the signup day ? current rate? Or future ana ...

Guest's review has yet to be rated - Be the first!
Report this review

My experiences with Eclipse were pretty good while I was with them. Occasional outages, but not often; reasonable customer service; reasonable speed.
HOWEVER, when I left (moving house), they charged me a £50 exit fee - something I had never been made aware of previously. Not impressed at all.

Guest's review has yet to be rated - Be the first!
Report this review

Eclipse Internet is an awful ISP provider that has gone down hill fast since their sell out a couple of years ago.


With a Eclipse Fair Usage Policy time that applies between 9am and 11pm daily' makes it hard to stay within your Broadband usage.
When do Eclipse think your going to use the internet 3am in the morning.


Phoned up to report a problem with my speed, they informed me that it was not a problem but they have capped the speeds on purpose so that users would go to their "new" packages ...

Guest's review has yet to be rated - Be the first!
Report this review

Eclipse Internet are absolute ripoff people. They put me on a wrong plan and then refused to refund the charges.

Horrible sales and customer service.

Technical service actually ok.

Don't recommend, they will endeavour to rip you off.

tsgsdg's review has yet to be rated - Be the first!
Report this review

Good ISP,never had any problems with Eclipse internet the 3years i was with them. easy to contact.

Only bad thing was they did charge me £18.00 for canceling even though i was out my contract. they sadi it was a "standard charge" ... yeah right..! lol

Guest's review has yet to be rated - Be the first!
Report this review

Eclipse Internet is an awful ISP provider that has gone down hill fast since their sell out a couple of years ago. Not recommended!

Guest's review has yet to be rated - Be the first!
Report this review

Eclipse Internet don't know much about what they do.They don't know that there is possibility to connect another domain to the same acount and of course they don't know how to do it.Pop3 disconnets very frequently, for long periods of time.

curtj's review has yet to be rated - Be the first!
Report this review

Started off pretty good. I was on a rolling monthly contract with them using their 'Business 20' service.I had been with them for a year as a business customer, but due to a change in my business procedures I had an increase in my usage and was nearly reaching my 20Gb monthly limit each month (it's one pound per gigabyte if you choose to exceed this) so called them to ask for advice, thinking I might change to their top residential package which offered unlimited usage (under their fair usage ag ...

Superstars's review has yet to be rated - Be the first!
Report this review

They must be the biggest load of wasters on the planet in my opinion. I made the mistake of signing up for a one year contract. Big mistake. It took ages to get them to stop charging me even after I had switched to a much better ISP. Lots of excuses No action.

The good news. I switched to Fast.co.uk excellent ISP. Fast reliable speeds. Super customer service. Totally reliable, wished I had done it a long while ago. Highly recommended.

hughzy's review has yet to be rated - Be the first!
Report this review

Looking at the other comments, it seems like alot of people are having the same problems as me.I have been an Eclipse customer for over 4 years, but in my opinion customer loyalty means is slacking. Their "packages" seem to change every week, and when i phoned up to report a problem with my speed, they informed me that it was not a problem but they have capped the speeds on purpose so that users would go to their "new" packages. The worst thing that they do is this download capping. Unfortunatel ...

security's review has yet to be rated - Be the first!
Report this review

I've had the misfortune of dealing with Eclipse proffesionally for over three years and at no point has there service ever been anything but poor. Their servers seem to be down so often it's a joke, they are sometimes slow to respond to outages at all. It took me 6 months to persuade our company to switch ISP and we've been flying along since, unfortunately we still have to deal with the odd client on Eclipse and I dread having to do any work with them! This is easily the worst company I've ever ...

jjf's review has yet to be rated - Be the first!
Report this review

How the mighty fall from grace, a couple of years ago these guys were great. My new ISP told me why - they were bought out by Kingston a while back - it all makes sense.

Paying for 8Mbps but never got more than 4.8 it seems and usually 3.5-4 even at quiet times. They used to brag about contention ratios etc but this doesn't seem to be a selling point now.

Unhelpful customer service now - personally not happy with the staff. To be fair I asked for my MAC code after I felt I received no help and ...

Guest's review has yet to be rated - Be the first!
Report this review

Eclipse Interne works sometimes
Slow, disconnects frequently, doesn't always like to load pages. Customer service, in my experience is awful, staff on the other end of the phone weren't very helpful (with the exception of one man). I wouldn't suggest Eclipse to anyone. All in all, very disappointed.

Guest's review has yet to be rated - Be the first!
Report this review

Eclipse internet has changed the fair usage- now between 9.00am-11.00pmI cannot see the fairness in that, best speed I ever got off them was 3mb30 days cancel notice, they debited over payment of 3 days.

colostomyexplosion's review has yet to be rated - Be the first!
Report this review

Firstly, customer service is a strictly 9 to 5 outfit, so if you have a job you can give up any ideas about ever being able to call them up if a problem should arise I feel. I have no doubt that a problem will arise, as the speeds are usually in the region of 2-5% of what is advertised in my experience. In addition to this the traffic is shaped to squeeze p2p to sub dial-up speeds. Eventually I managed to move to Be Un Limited, and the speed I get with them is about 35 times faster in real terms ...