Eclipse Internet www.eclipse.net.uk Reviews

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 4 ratings and 75 reviews

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Average Ratings for Eclipse Internet www.eclipse.net.uk

  • Content1.7 stars
  • Reliability1.6 stars
  • Customer Service1.2 stars
  • Speed Consistency1.1 stars
  • Value for Money1.5 stars
  • Reviewer Ratings1.3 stars
  • Overall Rating1.3 stars

75 Reviews For Eclipse Internet www.eclipse.net.uk

  • Guest 4th Nov 2009

    Reviewer rating: 1 stars


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    I would call Eclipse the most unethical ISP in the UK. They completely disregard their oligations and vioate the contract by increasing the prices twice in 5 months from promised £15.99 to £20 without any explanation!
    The speeds are apalling, so that the browser times out and disconnects regular. Customer service is totally unhelpful and mind! If you wish to leave them you will have to pay the remaining cost of the contract: at the rate on the signup day ? current rate? Or future anannounced price increases rate?
    Unless litigation with a good prospect of winning is your hobby, avoid this ISP!

  • Guest 6th Oct 2009

    Reviewer rating: 1 stars


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    My experiences with Eclipse were pretty good while I was with them. Occasional outages, but not often; reasonable customer service; reasonable speed.
    HOWEVER, when I left (moving house), they charged me a £50 exit fee - something I had never been made aware of previously. Not impressed at all.

  • Guest 5th Oct 2009

    Reviewer rating: 1 stars


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    Eclipse Internet is an awful ISP provider that has gone down hill fast since their sell out a couple of years ago.


    With a Eclipse Fair Usage Policy time that applies between 9am and 11pm daily' makes it hard to stay within your Broadband usage.
    When do Eclipse think your going to use the internet 3am in the morning.


    Phoned up to report a problem with my speed, they informed me that it was not a problem but they have capped the speeds on purpose so that users would go to their "new" packages ...

  • Guest 21st Jul 2009

    Reviewer rating: 1 stars


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    Eclipse Internet are absolute ripoff people. They put me on a wrong plan and then refused to refund the charges.

    Horrible sales and customer service.

    Technical service actually ok.

    Don't recommend, they will endeavour to rip you off.

  • tsgsdg 9th Jul 2009

    Reviewer rating: 4 stars


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    Good ISP,never had any problems with Eclipse internet the 3years i was with them. easy to contact.

    Only bad thing was they did charge me £18.00 for canceling even though i was out my contract. they sadi it was a "standard charge" ... yeah right..! lol

  • Guest 12th May 2009

    Reviewer rating: 0.5 stars


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    Eclipse Internet is an awful ISP provider that has gone down hill fast since their sell out a couple of years ago. Not recommended!

  • Guest 7th May 2009

    Reviewer rating: 1 stars


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    Eclipse Internet don't know much about what they do.They don't know that there is possibility to connect another domain to the same acount and of course they don't know how to do it.Pop3 disconnets very frequently, for long periods of time.

  • curtj Rank: Corporal 15th Apr 2009

    Reviewer rating: 0.5 stars


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    Started off pretty good. I was on a rolling monthly contract with them using their 'Business 20' service.I had been with them for a year as a business customer, but due to a change in my business procedures I had an increase in my usage and was nearly reaching my 20Gb monthly limit each month (it's one pound per gigabyte if you choose to exceed this) so called them to ask for advice, thinking I might change to their top residential package which offered unlimited usage (under their fair usage ag ...

  • Superstars 30th Dec 2008

    Reviewer rating: 0.5 stars


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    They must be the biggest load of wasters on the planet in my opinion. I made the mistake of signing up for a one year contract. Big mistake. It took ages to get them to stop charging me even after I had switched to a much better ISP. Lots of excuses No action.

    The good news. I switched to Fast.co.uk excellent ISP. Fast reliable speeds. Super customer service. Totally reliable, wished I had done it a long while ago. Highly recommended.

  • hughzy 15th Dec 2008

    Reviewer rating: 0 stars


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    Looking at the other comments, it seems like alot of people are having the same problems as me.I have been an Eclipse customer for over 4 years, but in my opinion customer loyalty means is slacking. Their "packages" seem to change every week, and when i phoned up to report a problem with my speed, they informed me that it was not a problem but they have capped the speeds on purpose so that users would go to their "new" packages. The worst thing that they do is this download capping. Unfortunatel ...

  • security Rank: Lance Corporal 4th Nov 2008

    Reviewer rating: 0 stars


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    I've had the misfortune of dealing with Eclipse proffesionally for over three years and at no point has there service ever been anything but poor. Their servers seem to be down so often it's a joke, they are sometimes slow to respond to outages at all. It took me 6 months to persuade our company to switch ISP and we've been flying along since, unfortunately we still have to deal with the odd client on Eclipse and I dread having to do any work with them! This is easily the worst company I've ever ...

  • jjf Rank: Lance Corporal 25th Sep 2008

    Reviewer rating: 0 stars


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    How the mighty fall from grace, a couple of years ago these guys were great. My new ISP told me why - they were bought out by Kingston a while back - it all makes sense.

    Paying for 8Mbps but never got more than 4.8 it seems and usually 3.5-4 even at quiet times. They used to brag about contention ratios etc but this doesn't seem to be a selling point now.

    Unhelpful customer service now - personally not happy with the staff. To be fair I asked for my MAC code after I felt I received no help and ...

  • Guest 23rd Sep 2008

    Reviewer rating: 1 stars


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    Eclipse Interne works sometimes
    Slow, disconnects frequently, doesn't always like to load pages. Customer service, in my experience is awful, staff on the other end of the phone weren't very helpful (with the exception of one man). I wouldn't suggest Eclipse to anyone. All in all, very disappointed.

  • Guest 14th Aug 2008

    Reviewer rating: 1 stars


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    Eclipse internet has changed the fair usage- now between 9.00am-11.00pmI cannot see the fairness in that, best speed I ever got off them was 3mb30 days cancel notice, they debited over payment of 3 days.

  • colostomyexplosion 21st Jul 2008

    Reviewer rating: 0 stars


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    Firstly, customer service is a strictly 9 to 5 outfit, so if you have a job you can give up any ideas about ever being able to call them up if a problem should arise I feel. I have no doubt that a problem will arise, as the speeds are usually in the region of 2-5% of what is advertised in my experience. In addition to this the traffic is shaped to squeeze p2p to sub dial-up speeds. Eventually I managed to move to Be Un Limited, and the speed I get with them is about 35 times faster in real terms ...

  • Guest 7th Jul 2008

    Reviewer rating: 0 stars


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    Speed can be low at times. I used to run BT business broadband and the speeds were great. I downgraded to a home package and changed to Eclipse based on a recommendation from a friend. I am downloading at an average of 30Kb/sec!!!

  • Guest 28th Jun 2008

    Reviewer rating: 3 stars


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    Good service, never been a problem though the speed isn't as good as it should be. Always works, has never disconnected in the 10 months we have had it.No problems so far.

  • canalia 27th May 2008

    Reviewer rating: 0.5 stars


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    Our line tested at 6Mb download and we signed unlimited Level 2 business ADSL contract at £39.99+VAT per month on 04/04/08. Actual speed 600Kb/s. Called technical support who said they offer no guarantee of speed and that our package was now obsolete (after only one week!) and we needed to upgrade to £49.99 for the new unlimited package as the new packages were being given contention priority over the "old" packages (including our new service).

    Now resolved by moving provider and ...

  • AntonioR Rank: Lance Corporal 14th Apr 2008

    Reviewer rating: 0 stars


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    It feels like they want to provide a good service but haven't got the means to do it as far as I am concerned. They are now saying that BT may charge me £169 to repair the problem if Eclipse's equipment is faulty. In addition if I want to cancel my 12 month business contract I would still have to pay a set up fee of £69. This is not good in my opinion therefore I do not recommend Eclipse internet.

  • afmspace Rank: Lance Corporal 3rd Mar 2008

    Reviewer rating: 0 stars


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    Didn't like anything. Was a problem from day 1 and didn't cease to be until I left some 2 months later (actually, it is still a problem even though I gave up on the service in January - as far as I am concerned, they still can't get their act together to send an accurate final bill).
    I do not recommend Eclipse Internet Broadband. Ever.

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