Eclipse Internet Reviews - www.eclipse.net.uk

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★★☆☆☆
1.6 / 5
26% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Overpriced, underperforming, dishonest accountings”

Written on: 17/07/2014 by Shieldsqp117 (1 review written)

Firstly, I was with Eclipse for just under 14 years. You don't care really, which is pretty much how much Eclipse cared. So I phone them up to cancel the rather overpriced broadband (which loves to throttle your download speeds just because), five weeks before I'm due to move house, and am told that because I've given plenty of notice, I just need to pay up until my cancellation date. Cool. But what's this? On the final day, I get charged for another month, plus a £30 disconnection charge. A… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 30/07/2013 by MarkButcher (1 review written)

I am a fairly light user and the 20GB pm limit imposed by eclipse has generally been sufficient. However I have allegedly exceeded this month and have been throttled to a ridiculous 0.2 Mb/s. I never use P2P networks, have downloaded a couple of music albums but no movies and fail to see how I have exceeded 20 GB. Rather than investigate the possibility of an error on their part, customer services seemed perfectly happy that I go elsewhere despite my misplaced customer loyalty for over eight… Read Full Review

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★★★☆☆

“Not the worse but not impressed”

Written on: 22/04/2013 by karenMackay1985 (2 reviews written)

I went with these people as I have been with them for several years. I moved house recently and somehow they didn't notify BT (or something) so I am still waiting for my line to be activated. I would find someone else but I fear that might be out of the frying pan into the fire… Read Full Review

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★★☆☆☆

“Speed OK but terrible company to deal with”

Written on: 11/03/2013

We signed up over the phone - the service sounded great, impressed by Which? review, very helpful salesperson, UK-based call centre. We were advised to go for 10GB monthly limit which proved woefully inadequate. (We had used this within a few days.) Told we could upgrade at any time, but this was untrue - we had to wait a month and spent 3.5 weeks having to pay for extra limit so that we could continue to use it in that first month. (Advice: don't trust their estimate unless you are a very… Read Full Review

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★★★★★

“Great company”

Written on: 12/08/2012

Been with Eclipse for many years and can't fault the product or the service… Read Full Review

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Mafman's Comment

Written on: 31/08/2012

I have been a loyal customer of eclipse internet for over 9 years. Evolution 2 was an unlimited service but at some time not notified to me they changed it to 30 gbs per month. I am now regularly dumped off at busy times. They have no loyalty to long serving customers. I have now changed to TalkTalk at a far cheaper price and unlimited downloads. Stay clear of Eclipse!!!!!!

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Tigrtoes's Comment

Written on: 08/11/2013

I think this answers my query I too have been a loyal customer for many many years. I too am meant to be unlimited will check in a bit to see if I can find out what my limit is as I have had awful problems with the internet dropping at peak times. Thanks for this might now be time for a change.

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★☆☆☆☆

“Passed my bill onto debt collectors!”

Written on: 09/08/2012 by Mr_Gallagher (1 review written)

I had been with Eclipse for many years. In fact I was at one point part of their referral scheme. Over the years their service and products had become at best average. Every now and then one of their sales people would ring and last time they rang they recommended I change packages. I took his advice since I was assurred it would be a better deal. It soon became apparent it was far from the best deal so I changed over to Sky broadband. Beleive me this was not an easy decision. I am no fan of… Read Full Review

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Markbutcher's Response to Mr_Gallagher's Review

Written on: 30/07/2013

Totally agree, I have also been with eclipse for over 8 years and have recently received appalling customer service. Time to move on , only a fool would stay with this outfit.

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★☆☆☆☆

“Not much better than No Internet.”

Written on: 12/07/2012 by MariaDSk (1 review written)

500ms ping, that varies by 500, and that is pretty much the usual. Normal ping is below 100 for most people, unless they live in a country with no internet... The download and upload speeds don't even deserve a mention as they are almost non existent. Want to play an internet game? Forget it. Watch a video? What are you on about what is a video? Christ, if you want to download an excel page with your university exam reviews you might die in the process from old age. But seriously, even a… Read Full Review

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★★☆☆☆

“Rip off leaving charges - 30 mins wait on Phone - Gone dow”

Written on: 06/07/2012

Hi Eclipse is a decent service although you do pay a high premium which I am not sure is worth it anymore. “Buyer Beware” on cancellation they levy a £30 cancellation charge per line plus an additional 30 day period, You can only cancel in writing by post (erm internet company by post) or by phone between 9.30 and 5 I waited 30 mins on the phone do this on a 0845. I used to be a big fan but not anymore Very Poor show Eclipse Internet … Read Full Review

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Ffatboy's Comment

Written on: 22/02/2013

I've literally just had exactly the same experience described in this review. Eclipse obviously don't take kindly to people closing their accounts with them yet don't provide a decent enough service to prevent this happening.

Stinging customers with a farewell extra charge will serve I hope only to further damage their reputation.

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★★★★★

“Bundle Deal Upgrade”

Written on: 30/06/2012 by heidal (1 review written)

Have been with Eclipse for about 6 years and have recently taken up their 'Bundle', after having some issues with BT. The help in choosing the right package for me was good with no 'hard sell', just genuine and honest suggestions. The transfer of phone line and call package was seamless, in fact I wasn't even aware that it had happened until I answered a phone call and saw caller display (a feature I've never had before but free as part of Eclipse's deal). Others have said that this isn't the… Read Full Review

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★☆☆☆☆

“Tie you into a high cost contract ”

Written on: 25/05/2012

Tie you into a high cost contract - higher broadband package than you need. Will downgrade you to a lower package that costs more Or you can have a Mac code to migrate - but you have to pay the full remainder of the contract + an exit fee. They offer no compromise… Read Full Review

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★★★☆☆

“Expensive but reliable”

Written on: 07/05/2012 by spudgun80 (1 review written)

I have been with Eclipse since 2005 and my connection has always been solid. I have only contacted customer services on a couple of occasions with intentions to move provider, but in fairness they have offered me incentives to stay each time. This leads me to my main gripe. If you are a loyal customer who has been with an ISP for some years, surely you shouldn't have to resort to threatening to cancel in order to get a better deal. Having contacted them and told them of the deals Sky were… Read Full Review

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★★★★★

“Reliable ISP and great customer service”

Written on: 07/03/2012

I have been with Eclipse for 5 years having been recommended by a techie. In that time I only lost internet connection once, which was when there was a fire in the server room. When changing PC, they were very helpful and gave me all the info needed to set up my router (non-Eclipse) properly (and admitted that the USB one they originally gave me was crap). I have just moved house and decided to stay with Eclipse. They are a bit more expensive than some providers, but as the saying goes: "if… Read Full Review

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★☆☆☆☆

“Terrible experience & EXPENSIVE. Wouldn't recommend”

Written on: 03/09/2011

Switched to Eclipse broadband, then my previous phone provider made an awful mistake by deactivating the line instead during the switch over. So I only had 3 days usage of Eclipse broadband. Still the customer service insisted I have to pay for full month of usage, even though I didn't end the service in the first place. Small phone provider + not cheap and I get this from them. Switched to PostOffice phone and broadband service, will see what it is like but at least 1/3 cheaper. The good… Read Full Review

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★☆☆☆☆

“OK tech support - everything else dreadful”

Written on: 20/07/2011

I get the impression that Eclipse used to be a pretty good company. Their tech support certainly seems better than average. We had a business account with them for many years. Recently though they seem to have resorted to a policy of treating their long term customers with complete distain. "Oh you're on a very poor deal -we give you a better deal but only if sign up for a new contract" - but I've been your customer for 5 years!… Read Full Review

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★☆☆☆☆

“Everything looked fine until recently when I have...”

Written on: 16/05/2011 by rmez01 (1 review written)

Everything looked fine until recently when I have experienced loss of internet connection on daily basis. This was unmanageable and even after my escalation no one really cared about the quality of service. But instead I received an email saying that if I need a technician to come I have to cover the costs, etc. After 1 month no one came and I have decided to break the agreement (They charged me additional £111) and have moved to Virgin Media fibre optics. I have a reliable internet once… Read Full Review

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★☆☆☆☆

“Signed up with them in October 2010, and had a fault...”

Written on: 06/03/2011

Signed up with them in October 2010, and had a fault on day one which still hasn't been fixed over three months later, Target SNR keeps getting stuck, IP Profile failing to update and slow / erratic broadband with constant failures and PPOA drop outs.

Customer doesn't always do what they say they will, one day they said I'll test your connection tommorow and it never happened until over 3 days later with no reply or communication leaving me without broadband.

Not even compensation, they… Read Full Review

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★☆☆☆☆

“My dad has been with Eclipse, for around five years...”

Written on: 19/02/2011 by Lynxia (2 reviews written)

My dad has been with Eclipse, for around five years now. It was recommended to him from a trainee at a computer sales store as they use it for all their networked PCs. I've found the entire Eclipse experience to be about as pleasurable as putting my hand into a huge vat of boiling water and swilling it around. If its not the constant disconnections at peak periods its that I even get onto the internet and when eventually I do its about as fast as a tranquillised pigeon.

Eclipse claim to be… Read Full Review

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Guest's Response to Lynxia's Review

Written on: 06/07/2011

"But I know business who used to be with them and avoid them like the plague"

Which ones?

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★★★★★

“I have been with them for several years. Customer...”

Written on: 10/02/2011

I have been with them for several years. Customer services are efficient. Tech support are very knowledgeable.

Eclipse is by far the best ISP out there. And they just upgraded me to ADSL2+ without asking and they called me to check I had a compatible modem first.

Connection is always fast and account is easy to manage. Can't recommend them enough… Read Full Review

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★★★★★

“I started with eclipse in June 2007 when I purchased...”

Written on: 02/02/2011

I started with eclipse in June 2007 when I purchased my laptop. They were recommended by a friend and also the computer engineer who looks after our machines in my office. I have only phoned them twice. Once to ask for help setting up Outlook Express and just the other day following an e-mail advising I could upgrade my Broadband for less than I am currently paying. Always, I get a friendly voice and it is wonderful to be able to make a local phone call and speak to someone in English. I would… Read Full Review

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★☆☆☆☆

“I'd like to list my email to Eclipse which after three...”

Written on: 24/01/2011 by spuudercat (4 reviews written)

I'd like to list my email to Eclipse which after three years suffering their total lack of useful service I think was justified. I'd also like to note that all reviews in this seem to be valid unless they have 5 Stars - Eclipse instead of trying to fudge your figures maybe look at the actual issues people have with yourselves hey?

Hi there,

Thanks for the email about outstanding amounts attaining to some £20 for the reduced speed service that I received for the period of December/January (of… Read Full Review

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