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| Content | 3.5/10   |
|---|---|
| Reliability | 3.1/10 |
| Customer Service | 2.6/10 |
| Speed Consistency | 2.1/10 |
| Value for Money | 3.2/10 |
| Reviewer Rating | 2.8/10 |
| Overall Rating | 2.7/10 |
Full review by
AntonioR
on 14th Apr 2008
User Rating : 0
Respect :
0
Good Points: Staff are polite.
Bad Points: In my opinion I received no service at all since go live date as far as I am concerned. Very bad delivery of service in my opinion, non existing technical support and a real hassle to get things moving in my opinion and experience.
General comments: It feels like they want to provide a good service but haven't got the means to do it as far as I am concerned. They are now saying that BT may charge me £169 to repair the problem if Eclipse's equipment is faulty. In addition if I want to cancel my 12 month business contract I would still have to pay a set up fee of £69. This is not good in my opinion therefore I do not recommend Eclipse internet.
AntonioR's review and ratings | 127 words
Review by
afmspace
on 3rd Mar 2008
User Rating : 0
Respect :
0
Didn't like anything. Was a problem from day 1 and didn't cease to be until I left some 2 months later (actually, it is still a problem even though I gave up on the service in January - as far as I am concerned, they still can't get their act together to send an accurate final bill).
I do not recommend Eclipse Internet Broadband. Ever.
afmspace's full review | 108 words
Review by
Guest.
on 14th Feb 2008
User Rating : 0
Respect :
0
got eclipse broadband through a company called DST who i guess are eclipse resellers.-worst service ever , they throttle yr speeds 8 meg is more like dialup, so bad it not even worth writing about.
Guest.'s full review | 61 words
Review by
Guest.
on 13th Feb 2008
User Rating : 9
Respect :
0
No problems so far, just always works. we have a VPN running on the 3 sites and don't get problems with the lines.
In the first place they were very helpfull in sorting out problem with the line quality. They got hold of BT to sort out the line, and chased BT to get the work done.
Guest.'s full review | 97 words
Review by
stemogs
on 2nd Feb 2008
User Rating : 0
Respect :
0
Obviously I had to have the dreaded 12 month contract with Eclipse Internet. If all providers are as good as there promises why don't they offer 1 month contracts? Speed at times was as slow as dial up (honestly) customer service was unhelpful and not very knowledgeable. Just poor service stay away.
stemogs's full review | 52 words
Review by
Guest.
on 2nd Feb 2008
User Rating : 0
Respect :
0
When I joined in 2006 they were good but now I am very disappointed. Eclipse appear to be running some very heavy-handed torrent and p2p blocking technology which in my experience will not let you connect to chat or game servers either, or many other things. The speeds are very poor for me (around what I used to get on 56k dialup) at "busy" times - any time except midnight Friday to noon Saturday in my recent experience - and I have got very used to seeing little red "unable to connect" icons, n ...
Guest.'s full review | 195 words
Review by
John7
on 1st Feb 2008
User Rating : 1
Respect :
0
It takes time, due to speed and support. In my opnion they are not aware that their speed ect is down to them and end by saying its the best they can do. I thought I was going to recieve repayments for the service I receieved and so on.
Dont recommend Eclipse Internet.net.uk
John7's full review | 60 words
Review by
xxsc01xx
on 28th Jan 2008
User Rating : 1
Respect :
0
No ISP will ever give you max 8MG!
Eclipse Broadband download speeds for me have been terrible! As for Pipex, best dial up ISP in my opinion, I used them for years without any problems what so ever, never had to contact them at all!
If I hadn't switched to Cable, I'd be with them today!
xxsc01xx's full review | 77 words
Review by
Guest.
on 27th Jan 2008
User Rating : 1
Respect :
0
This happens even on the old 512k accounts which claim not to have any bandwidth shaping. The t&c have been changed without any warning and are now impossible to find on the website. If I ask the support staff I will get no help whatsoever.I do not recommend Eclipse Internet for your Broadband Internet Provider.
Guest.'s full review | 165 words
Review by
Guest.
on 31st Dec 2007
User Rating : 7
Respect :
0
I have been with them over one year for phone and internet, and after BT (and it's call centres) they have to be considered good.
This is my third ISP and the best so far - see no reason to change.
Guest.'s full review | 92 words
Review by
shandy25
on 30th Dec 2007
User Rating : 1
Respect :
0
Overall very unahappy and hope people think very carefully before joining Eclipse. Netgear router offered for £69.99 after being used for 10 months they say it is free when you join and to me free is free unless they warn you before you sign up which of course they do not!
shandy25's full review | 150 words
Review by
Guest.
on 21st Dec 2007
User Rating : 0
Respect :
0
I've only seen speeds of 500+kB/s very occasionally when using Eclipse Internet. A lot of the time the speeds aren't much better than dial-up, when using p2p even normal internet browsing and emails become unusable.
I upgraded from option 1 (£14.99 per month) to option 2 (£18.99 per month) and I haven't noticed any difference so I went on their site to cancel and was reminded that I'd owe them £47 AND have to return my modem, I've just received an email saying that the cancell ...
Guest.'s full review | 91 words
Review by
fortyfive
on 23rd Nov 2007
User Rating : 7
Respect :
0
I currently have 6 separate Evolution 8mb lines running at different locations installed over the past 3 years. I have had 4 longish outages in total, one for a day down to BT, one for 2 days due to an internal office wiring and the rest down to Eclipse. I get 8mb speed indicated at each location.(Kent/Surrey/London) and am pretty happy really. Also you get 2 fixed IP addresses each connection for no extra cost which I need for remote access and www hosting. Sometimes the speed drops, especiall ...
fortyfive's full review | 118 words
Review by
fjgent
on 19th Nov 2007
User Rating : 0
Respect :
0
I am very disappointed that my trust and commitment to a local ISP was so stupid. OK, so it was bought out by another company, and it shows. Off I go to better deals.
fjgent's full review | 109 words
Review by
mdyches
on 8th Nov 2007
User Rating : 0
Respect :
+1
I signed up with Eclipse in December 2006, had the broadband for two weeks couldnt get it to work properly, kept on cutting out and not being able to connect to the internet at all. Phoned their IT department to try and sort out the problems and in my opinion they were useless.
Told them I was cancelling my broadband with them, they agreed and sent me an envelope to return the modem to them. That was in January 2007. Never heard anything from them until 10th October 2007 demanding 67.61 fo ...
mdyches's full review | 219 words | 1 comment added.
Review by
andrewbristow
on 29th Oct 2007
User Rating : 3
Respect :
0
Eclipse Internet's broadband service is the worst I have experienced since broadband was first introduced. The laminated FAQ sheets their tech support copy from in their 'Support Tickets' told me all about contention and how only so many people can use the service before it slows, but it doesn't stop them selling products they clearly do not have the capacity to deliver.
I do not recommend them. I am constantly frustrated by their poor and often non-existent broadband 'service'.
andrewbristow's full review | 135 words
Review by
stureview
on 29th Oct 2007
User Rating : 0
Respect :
0
I have been with Eclipse Internet for almost 12 months. I have had 5 months refunded after continuous poor connection speeds, often resulting in dial-up conditions (less than 54KBPS) - when the service is supposed to offer variable broadband speeds of up to 8Mb. In practice that is not achievable for anyone. As a network infrastructure consultant I sent them diagnostic proof showing extreme network latency throughout their whole set-up.
Their customer service staff seem to work from a sc ...
stureview's full review | 203 words
Review by
bigraz
on 15th Oct 2007
User Rating : 8
Respect :
0
I have had Eclipse for about a year and a half now. As a whole I find it provides all I want! I am a moderate user and have the £14.99 a month package. Which I find is great value for money. I used to have Tiscali and changed because of there appalling help lines. When will we get our Call centres back in England. Anyway if I email or use a support ticket I normally get a helpful and polite email the same day. Would I recommend to friends and family, I have done so already and some of thos ...
bigraz's full review | 149 words | 2 comments added.
Review by
chimp14uk
on 12th Oct 2007
User Rating : 0
Respect :
0
I've been with Eclipse for nearly 6 months and all I've had is trouble.
The promise was up to 8MB speed unlimited between 0:00 and 18:00. You did, however, have a limit of 20GB a month between 18:00 and 23:59.
Untrue. My bandwidth has been throttled continuously throughout the day normally bringing me down to a measly 512kb connection speed and I have always been well within the 20GB limit.
I have taken this up with customer services who told me that all P2P traffic is throttled.
That's ...
chimp14uk's full review | 121 words
Review by
asdf6789
on 3rd Oct 2007
User Rating : 2
Respect :
0
I am currently looking for a new provider. Due to the very poor technical support at Eclipse! I got slow speed problems and high packet loss and was fobbed off regularly by support. When they finally get around to sending you a form to send to BT they start it by stating that they could end up charging you a couple of hundred pounds if the problem ends up being your fault. The questions they ask in the form are not exactly simple and I imagine the average user would be pretty clueless to answer ...
asdf6789's full review | 116 words
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