Ethiopian Airlines Reviews

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2.2 stars
Average rating for this product is: 2.2 out of 5

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Average Ratings for Ethiopian Airlines

  • Flight on time?1.7 stars
  • Customer service1.8 stars
  • Comfort on flight2.7 stars
  • Quality of food2.7 stars
  • Value for Money2.3 stars
  • Overall rating2.2 stars

10 Reviews For Ethiopian Airlines

  • Guest 15th Jun 2009

    Reviewer rating: 0 stars


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    Good Points: No good things to say about Ethiopian Airlines


    Bad Points: Every thing is bad about Ethiopian Airlines


    General comments: Ethiopian airline stinks! A friend of mine sent his 14 year daughter to Ethiopia on vacation and the flight was delayed over 5 hours. Also, my mother-in-law flew to Ethiopia recently after delay of almost 20 hours. Airline's customer service is either totally incompetent or their answer is typical of a business owned by a third world government. When I called the airline ' s customer service to find out status of my mother-in-law's flight, the only answer I got was "I am busy with customers". The above incidents happed in June 2009. I personally flew the airline a few years go where I got diarrhea from the cold sandwich I ate returning from Ethiopia.

    Because of the above incidents and other horror stories I heard of Ethiopian Airlines, I will never fly Ethiopian Airlines. They want to do business in first world country with third world customer service.

  • nlew2053 27th Nov 2008

    Reviewer rating: 1.5 stars


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    Staff from London to Addis Ababa were friendly. The landing was very smooth. Staff seemed like they were being forced work, very indifferent. Flight was delayed in Addis Ababa and there were no announcements. Overall I was not impressed with Ethiopian Airlines service and lack of leg room on the flight

  • Guest 7th Oct 2008

    Reviewer rating: 1.5 stars


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    Following a cancellation flight between Lom and Bangkok it was very difficult to get information and service. Same with the confirmation return flight.

  • Weissen 29th Jul 2008

    Reviewer rating: 0.5 stars


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    Flight with Ethiopian Airlines canceled on the 14th of July from Lom to ADD.
    I left Lom to Bangkok two days late. I am still on waiting list to come back, I am Sheba member for nothing. I found the staff very impolite and not helpful in Lom.

  • Weslamp 12th Jul 2008

    Reviewer rating: 3.5 stars


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    Friendly hostesses, excellent food. A pleasant journey overall, but a bumpy landing at Addis Abeba was frightening

  • zamtrek 24th May 2008

    Reviewer rating: 4.5 stars


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    I flew in cloud nine from washington via addis to lusaka and back ! very confortable 767 !!
    inbound to africa no problems at all!
    stay over night in addis in an amazing and outstanding sheraton/addis !
    connectflight to lusaka next day in an older 757 but ok since not to busy! FA's very attantive and good service and food/drinks!

    return started with an 3 hours late flight coming from harare!
    "free seating" and flight overbooked! thanks god only for economy!
    connect flight in addis waiting for us ...

  • blackcreekpeach 5th Apr 2008

    Reviewer rating: 0.5 stars


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    I departed Kigali, Rwanda via Addis for Tel Aviv, Israel. I have made this flight a number of times, and have never had any problems. However, when I arrived in Ben Gurion Airport I was told that my suitcase did not arrive with me.
    I had been in Kigali, Rwanda for two months and had a vast number of items with me in my suitcase. These were not things that I simply took for a vacation, but rather, expensive clothes, foot-ware, work tools, jewellery, electronics, and many memorable gifts from Kig ...

  • miserable times Rank: Lance Corporal 16th Aug 2007

    Reviewer rating: 4 stars


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    From Luanda it's difficult to get a flight back to Europe. My recommendations are to avoid TAP. The try to get either the Air France or the BA flights. Problem is that these only fly once weekly. If you get bumped on Air Ethiopia, then don't panic, it's not so bad. Really average but not a bad effort, compared to some other airlines.

  • geitje 17th May 2007

    Reviewer rating: 2 stars


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    Flights were from Brussels to Entebbe via Addis Ababa and back. Aircraft was safe and comfortable, the usual problems for a guy well over 6 foot tall but certainly no criticism there. Crew on board were friendly and helpful, no complaints whatsoever. Booking and service in the airport by Ethiopian Airlines staff was inefficient, insulting and inconsiderate. Let's get a start on those, shall we?

    Problems at departure in Brussels were hardly worth mentioning, we weren't found on the list, which ...

  • fryera2 Rank: 2nd Lieutenant 9th Dec 2006

    Reviewer rating: 4 stars


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    I flew with Ethiopian Airlines from Heathrow - Addis Ababa - Kilimanjaro International Airport. I have no real complaints about the flight, but to be honest, I was asleep after the first drinks service on the way to Addis (not the best Whisky in the world, but there is lots of it).

    The crew all seemed friendly, and the food was nice. I highly recommend this airline!

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