Ethiopian Airlines Reviews

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★★☆☆☆
1.9 / 5
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  • Quality of Entertainment

  • Quality of food

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Ethiopian Airlines

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Latest Reviews

★☆☆☆☆

“Do not use this airline”

Written on: 13/09/2014 by Reese39 (1 review written)

Very unprofessional customer service especially with flights coming from Africa. Will not use this airline again… Read Full Review

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★☆☆☆☆

“Do not travel with them !!!”

Written on: 29/06/2014 by Kimora412 (1 review written)

I had a very bad experience with Ethiopian. I flew from Delhi to Addis and connecting to Accra, Ghana. The seats were uncomfortable. The in flight entertainment system was as if non existent and not acceptable from a Star Alliance member. Food was also not that good and not any options. Addis Ababa airport is not equipped to handle so many passengers and i had to wait for 2 hrs in the security check Que. It was an aweful experience. Addis Ababa airport does not even have proper toilets and… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 26/05/2014 by tadaseeth (1 review written)

When my wife flew last year by Ethiopian Airlines from Addis to Washington Ethiopian air lines cargo worker stole her stuff. When she got home the first thing she did was to check her luggage. She could not believe what she saw. She lost 16kgs Ethiopian traditional spices. I called customer service no one respond. Also I sent two email no respond. Two people from Ethiopian had the same experience and guys I would tell you to put more money and use another air lines. Or if you decided to use… Read Full Review

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★☆☆☆☆

“Ethopian Airline,Worst Airline In the Business!!!!!!!!!”

Written on: 24/04/2014 by m_jacksi (1 review written)

My wife who is a frequent flyer and 2 kids aged 1.5 years and 3 months old infant who flew for the first time had used Ethopian airline to travel JRO-ADD-BOM and I was very upset of how pathetic service and treatment my wife and the kids got. Firstly I had booked a basinet for my infant and a baby meal for my child out of which they never gave the basinet and on top gave different row seats to my wife and the child, making my child who is 1 year old seat far from her mother next to a complete… Read Full Review

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★★☆☆☆

“Use only as a last resort”

Written on: 20/02/2014

Ive been flying Ethiopian for many years as my work is in Africa and the middle East, I only really fly them out of necessity as they fly to many different out of the way places, when I was working in Beirut one plane crashed a few Kms in the sea in front of my house, but I stuck with them but I have now decided never to fly them again unless theres no other option as the list of missed connections, mechanical problems, being kicked of a flight with my son due to over bookings, poor meals etc… Read Full Review

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★☆☆☆☆

“Ethiopian airlines nightmare”

Written on: 14/01/2014

We were supposed to be flying on Ethiopian airlines from the Seychelles on 1st Nov 2013. However, due to "a slight mechanical problem" the flight was delayed for 48 hours. They refused to rebook us on other flights and kept us waiting for 2 whole days. Absolutely no update on the situation was given, the staff were very rude, insensitive, no one even apologized for the delay, even more, no one bothered to care. They simply disappeared from sight. On the second day they actually took us back to… Read Full Review

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★☆☆☆☆

“Disaster start to honeymoon”

Written on: 07/01/2014 by jeffreydav (1 review written)

We flew Ethiopian on our honeymoon. When I booked the flight I noticed the short connection time in Addis Ababa and queried this with Ethiopian. I was assured that it would not be a problem. On flight day our flight leaving Johannesburg was late and therefore we missed out connection. When we arrived we were told to join a mob of about 80 other people that had also missed connections. Our flight only flew once a day so we were put in a hotel and given a transit visa. Not ideal for first night… Read Full Review

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Swarajoshi's Response to jeffreydav's Review

Written on: 06/06/2014

Ethiopian Airlines has always provided good service. Very often good airlines do not gain popularity because of its poor reach. I am sure this move will help the Ethiopian Airlines to regain fame and popularity. The blog post was truly informative.

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Agileservices's reply to Swarajoshi's Comment

Written on: 21/09/2014

I can only assume that the last comment is from an employee of the Airline.

The reality is that virtually every flight out of addis is at least 30 minutes late to depart and no reason is ever given.

The last two times I went on their 780 there was the same fault on the audio entertainment system. Three of the toilets were out of order at takeoff.

The queues at the airport desk for hotels can be fot up to two hours and none of the staff are ever friendly or helpful.

Its really a pity because they have a good income but just dont apparently make any effort to make their staff want to be helpful.

The only time I would give them praise was during the volcanic ash disruption when they were the first airline in Africa to clear the backlog by rearranging their schedule and using larger aircraft to fly to Europe.

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★☆☆☆☆

“First and last”

Written on: 06/01/2014

Route: Johannesburg to Addis Abbaba and Addis to Bangkok Check-in: In Johannesburg - farcical and slow. Slow system. The same in Bangkok. In Addis there is no structure, no queues. Planes: they brag about their new fleet, but the plane from JHB to Addis may have been newish, but the floors were dirty, the trays had old food on them, the individual TV screens scratched, the sound appalling. The flight from Addis to Bangkok (and back) was on the oldest plane I have flown in. No individual… Read Full Review

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★☆☆☆☆

“Terrible Experience with Ethiopian Airlines”

Written on: 03/01/2014

I flew Ethiopian first time in 2012, mainly because their price from IAD to NBO was the cheapest I could find then. Subsequently, and without much more experience with them, I started recommending them to friends Then came 2013 and I bought 3 tickets NBO-IAD-NBO and IAD-NBO-IAD. And by those purchases, I opened the floodgates of frustration and financial nightmares I paid online, and then called as a follow up because two of the trips were originating away from me, and the sales agent told me… Read Full Review

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★☆☆☆☆

“This airline is the worst I'd ever entered”

Written on: 02/12/2013

my sis made me enter it and how I hate the experience. I had excess luggage and was looking for how to pay. trying to use my card. All they did was close the counter and asked me to pay penalty. all 2gether I paid over 900usd with my sis. I regret it. they are heartless. the mgr in Dubai is the worst… Read Full Review

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★★☆☆☆

“Frequent Delays and Timetable Changes ”

Written on: 18/07/2013

I have flown on Ethiopian Airlines domestic flights several times - at least 10 times. They frequently change their flight schedule. They usually ring to notify customers of this, but several times I have turned up at the airport and the flight time has changed and I haven't informed. Luckily, I still made it on time. One time they moved the flight earlier and I had friends on a connecting international flight resulting in them coming close to missing their flight. The manager treated me… Read Full Review

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★☆☆☆☆

“Never ever will I book with Ethiopian Airlines again”

Written on: 11/07/2013

I would like to complain about the overall service of Ethiopian Airlines. Except for some of the staff members that were very friendly. Nairobi to Johannesburg over Addis. At the check in NBO, they did all the procedures and after printing the boarding card, she immediately shredded it and asked me if I had paid with a credit card. That I had, so I had to go to the office, for them to verify something. I asked them why only I had to go in there, and if none of the other people had paid with… Read Full Review

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Didie's Comment

Written on: 30/08/2013

I am also completly disgusted by the services of ethiopian airlines. I was heading to the Us for school and this airline changed its fligt time without informing me. After missing my fligt they promised to get me another quick ticket to school. Three days have passed and i am still stuck as school has started. I strongly discourage anyone from using this airline.

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★☆☆☆☆

“Double Penalty Charges Despite payment”

Written on: 19/06/2013

I booked my flight in Nov 2012 for Kenya from Washington DC. A few days later my niece changed the return date to 6 days later.This included a penalty of $300 which I was happy to pay. The Flight itself was okay we left DC on time and 11 hours later arrived in ADD and after a 2 hour lay over we left for Nairobi. My return trip is when my nightmare begun !! January 15,2013 I arrive at Jomo Kenyatta airport in Nairobi,Kenya and a gentleman working for Ethiopian Airlines says I can't board my… Read Full Review

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★☆☆☆☆

“My husband and I both got food poisoning. It was all...”

Written on: 16/03/2013

My husband and I both got food poisoning. It was all we ate all day so it had to be from that. Horribly sick for two days… Read Full Review

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★☆☆☆☆

“Baggage lost - 2 months later .... still nothing”

Written on: 22/02/2013 by traveler1819 (1 review written)

bag was lost en route to nairobi. ethiopian airport manager useless! all they offered was $100 for replacing items and we were going on safari the next day. they had no idea where the bag was, not one of the airlines could trace it. finally arrived 2 days before we were leaving to return back home. 3 weeks after returning home the airline has sent us on a wild goose chase. giving us email addresses and numbers for people who don't respond or don't bother answering the phone, or the… Read Full Review

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★★★☆☆

“You all make it sound like Ethiopian Airlines is the...”

Written on: 04/10/2012

You all make it sound like Ethiopian Airlines is the only airline in the world that has delays or cancellations, or out of date planes… Read Full Review

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★★☆☆☆

“CHECK IN”

Written on: 08/07/2012

THE WORST CHECK-IN DESKS IN AFRICAN AND EUROPEAN AIRPORTS.CHECK IN ONLINE NEVER WORKING… Read Full Review

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Dougj2's Comment

Written on: 15/01/2013

Dito. HORRIBLE HORRIBLE HORRIBLE check in staff &process I have flown Ethiopian from Canada to Burundi and back several times. I ALWAYS prebook my seats and the horrible check in staff ALWAYS gives away my pre booked seats before I ever get to the airport. I am extremely claustrophobic and had booked front of the plane ailse seats for a return flight on Jan 04 2013. Once again my seats were changed without my knowledge and I ended up at the back of the plane in middle seats. ABSOLUTELY horendous flight for my wife and I. Had to stand most of the 16 hour flight. They need a computer that actually does some proper seat keeping. Then to make matters worse the staff at Addis Ababa lied to me about getting our seats fixed and providing us some bonus sheba miles as compensation. NEITHER ever occurred. On the other hand the in flight staff are fantastic.

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★☆☆☆☆

“HORRENDOUS - NOT the "new spirit of Africa"”

Written on: 01/06/2012 by jbphdelaney (2 reviews written)

We had a very bad experience with Ethiopian Airlines for our flight from Addis Ababa to London. It started off with a very rude gate attendant. Every single person was forced to check-in again at the desk. We had already checked in at the Mahe, Seychelles airport, and were just connecting in Addis Ababa. I stood in line with more than 200 other passengers to check-in again, while my husband sat with all of our bags. After more than 45 minutes of standing in line, I finally got to the desk… Read Full Review

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★★★★★

“Best of all other African Airlines. Good overall service ”

Written on: 04/05/2012 by Estlak (1 review written)

its simply the best airlines in africa. most african airlines are primitive but ethiopian airlines is modern and has a lot of destinations. Im a picky american and most airlines fail to impress me but Ethiopian Airlines truly amazed me. What i would recommend is ethiopian airlines has 80 destinations, which is a lot more compared to all other african airlines, but we need more destinations. EA is such a good airlines to be limited to 80. Fly Ethiopian… Read Full Review

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Agileservices's Response to Estlak's Review

Written on: 21/09/2014

You are obviously easily impressed.

Ethopian is probably the best Africal airline ( outside South Africa ). But it operates on flights which are also flown by other airlines like BA, Virgin, Cathay, Qatar and Emirates.

They have a couple of modern planes. But the last time I flew one of them three toilets were out of order on takeoff and the audio entertainment system still had the same fault as four weeks previously!

They simply dont match up with the other properly managed airlines. Many of their staff are rude and unhelpful.

Since flying planes is the hard part, it is a pity they cannot do the easy parts like maintaining them, operating flights on time and being helpful to their passengers!

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★☆☆☆☆

“Ethiopian Airlines are Truly awful”

Written on: 18/07/2011

I was not going to waste my time on writing a review - but then I thought that I should at least warn others when about entering purgatory. Good Points: I guess I lived Bad Points: Ok lets start with cleanliness (non-existent both in the cabin and up front where the crew prepare what passes for acceptable and edible refreshments. Seating dirty and uncomfortable. Toilets disgusting (everywhere) The food preparation and close proximity to the toilets (and I am not sure now which was cleaner)… Read Full Review

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Guest's Comment

Written on: 21/07/2011

Well, it is really painful! It is so biased and unfounded comments. I wonder how can write such a biased comments. I had opportunities and my experience was so pleasant that I like to fly again Ethiopian. all the points mentioned are exagerrated to unacceptable level. It has no credibility at all. I have information that Ethiopian Airlines is one shining in Africa and has been in the industry for 65 years. It was even declared that it is an airline that is declared as a future member of star alliance. In short, the comments shown above is so biased and has no credibility at all!

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Guest's Comment

Written on: 24/07/2011

Next time you want to comment on any thing , please try atleast to sound abit rational ! you dashed the whole thing about the airlines !!!!!!!!!!! lousy comments !
norem

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Guest's Comment

Written on: 22/07/2011

My personal experience with Ethiopian Airlines is a refreshing pleasant experience from what is written here. The Aircraft was B777, new, and crew were friendly and beautiful. Service was fantastic. Something I like to disagree with the the earier writer is that, airlines do not conduct safety drill infront of passengers, but much rathere, they do it on separare training sessions. Hence, we as passengers may not have a chance to know if they did safety drills or not. Anyways, Ethiopia Airline is one of my favorites.

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Guest's Comment

Written on: 21/07/2011

My friend,
Ethiopian Airlines does not deserve this comment. You must have a different mission to damage the airlines image. Please stop it. I travelled on Ethiopian Airlines frequently. The last one was in June. The aircraft was a B777. Both the cabin and the service were excellent by any standard.

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