Written on: 02/12/2013
my sis made me enter it and how I hate the experience. I had excess luggage and was looking for how to pay. trying to use my card. All they did was close the counter and asked me to pay penalty. all 2gether I paid over 900usd with my sis. I regret it. they are heartless. the mgr in Dubai is the worst (read more)
Written on: 18/07/2013
I have flown on Ethiopian Airlines domestic flights several times - at least 10 times. They frequently change their flight schedule. They usually ring to notify customers of this, but several times I have turned up at the airport and the flight time has changed and I haven't informed. Luckily, I still made it on time. One time they moved the flight earlier and I had friends on a connecting international flight resulting in them coming close to missing their flight. The manager treated me... (read more)
Written on: 11/07/2013
I would like to complain about the overall service of Ethiopian Airlines. Except for some of the staff members that were very friendly. Nairobi to Johannesburg over Addis. At the check in NBO, they did all the procedures and after printing the boarding card, she immediately shredded it and asked me if I had paid with a credit card. That I had, so I had to go to the office, for them to verify something. I asked them why only I had to go in there, and if none of the other people had paid... (read more)
Written on: 19/06/2013
I booked my flight in Nov 2012 for Kenya from Washington DC. A few days later my niece changed the return date to 6 days later.This included a penalty of $300 which I was happy to pay. The Flight itself was okay we left DC on time and 11 hours later arrived in ADD and after a 2 hour lay over we left for Nairobi. My return trip is when my nightmare begun !! January 15,2013 I arrive at Jomo Kenyatta airport in Nairobi,Kenya and a gentleman working for Ethiopian Airlines says I can't board... (read more)
Written on: 16/03/2013
My husband and I both got food poisoning. It was all we ate all day so it had to be from that. Horribly sick for two days. (read more)
Written on: 22/02/2013 by traveler1819
bag was lost en route to nairobi. ethiopian airport manager useless! all they offered was $100 for replacing items and we were going on safari the next day. they had no idea where the bag was, not one of the airlines could trace it. finally arrived 2 days before we were leaving to return back home. 3 weeks after returning home the airline has sent us on a wild goose chase. giving us email addresses and numbers for people who don't respond or don't bother answering the phone, or the... (read more)
Written on: 04/10/2012
You all make it sound like Ethiopian Airlines is the only airline in the world that has delays or cancellations, or out of date planes. (read more)
Written on: 01/06/2012 by jbphdelaney (2 reviews written)
We had a very bad experience with Ethiopian Airlines for our flight from Addis Ababa to London. It started off with a very rude gate attendant. Every single person was forced to check-in again at the desk. We had already checked in at the Mahe, Seychelles airport, and were just connecting in Addis Ababa. I stood in line with more than 200 other passengers to check-in again, while my husband sat with all of our bags. After more than 45 minutes of standing in line, I finally got to the... (read more)
Written on: 04/05/2012 by Estlak
its simply the best airlines in africa. most african airlines are primitive but ethiopian airlines is modern and has a lot of destinations. Im a picky american and most airlines fail to impress me but Ethiopian Airlines truly amazed me. What i would recommend is ethiopian airlines has 80 destinations, which is a lot more compared to all other african airlines, but we need more destinations. EA is such a good airlines to be limited to 80. Fly Ethiopian (read more)
Written on: 18/07/2011
I was not going to waste my time on writing a review - but then I thought that I should at least warn others when about entering purgatory. Good Points: I guess I lived Bad Points: Ok lets start with cleanliness (non-existent both in the cabin and up front where the crew prepare what passes for acceptable and edible refreshments. Seating dirty and uncomfortable. Toilets disgusting (everywhere) The food preparation and close proximity to the toilets (and I am not sure now which was... (read more)
Written on: 03/07/2011
Check in staff at LHR gave me goosebumps. Had a piece of paper thrust in my face after I had checked all my bags in and later found that what it really meant was that even though I had been informed by their customer services that I was allowed 10kg on flight, it had been reduced to 7kg, A laptop is free but not the charger or bag it came with, and if I had up to 7kgs I could forget about buying any duty free as it was £10 per additional KG.!?!!?! I was forced to abandon many items and I... (read more)
Written on: 20/06/2011 by radharamana
I accidentally booked I week ahead and when I arrived at check-in they charged me 75 GBP to change the date. Fair enough, it was my fault but I still think 75 is excessive. It's not like it costs them anything. On top of that, without any warning at check in when you arrive at boarding gate they start weighing your hand luggage and you have to pay 10GBP for every kg of over 7. I ended up paying another 70. Some passenger were just throwing away what they had bought at the duty free since... (read more)
Written on: 10/04/2011
Ethiopian Airlines links Washington D.C. with Addis Abbaba. It is used by Americans on their way to and from the African game reserves and by Ethiopian families on their way to and from a visit with grandparents. Not unexpectedly, Ethiopians who have not seen each other in years will make contact on the plane and hold lengthy discussions, many of which, alas take place in the early hours of the morning. And, seriously, can the many children aboard stay rigid and silent in their seats for... (read more)
Written on: 19/11/2010
Ethiopian airlines is one of the best airlines that i like to choose to fly safely (read more)
Written on: 01/09/2010
left lagos,had 2 connect khartoum from addis,spent a whole day in addis,d next day i was not given my 150usd voucher and the worst of it is dat v not seen my luggagges till date.pls pay me n giv me my luggage.u pple r loosing customers daily (read more)
Written on: 27/08/2010 by Ainmolenberghs (1 review written)
When we booked our flights for the world cup in south africa we were pretty desperate for available flights. Ended up booking business class with Ethiopian airlines as a last resort.
Not only did we miss the first day of the tournament (had tickets for opening game and ceremony) and had to make an unscheduled overnight stay in Addis Ababa (ie the middle of nowhere) due to flight delays, on the way home our luggage was lost and didnt get to us on time to make our connection to our final... (read more)
Written on: 19/08/2010
I read reviews before i flew and was not lookin forward to my flight but i have to say i was pleasantly surprised!Staff were very friendly and helpful,seats were comfy,food was actually really good as far as air line grub goes,no entertainment but a good book and ipod-wasnt long gettin over no movie! Seats were big and comfy.All in all really great flight! (read more)
Written on: 07/07/2010
Ethiopian airlines are truly awful!
Flight cancelled were given no reason and put up in the most awful hotel for the night.
In Flight meals - Ordered a vegetarian meal with flights, on out going flight air hostess said she would go and get it, 15 minutes later, still no meal and flight starting to land, after asking several more times she turned up with chicken meal!!! When explaining the veggie bit, she went to first class brought back a plate of cold rice which stank of fish!
Breakfast... (read more)
Written on: 28/02/2010
* Flight 831 02/26/10 (Brazzaville to Addis Ababa) Aicraft (Boeing 767) was very old. I had a window seat right behind the left wing and could observe the rubber gasket between the wing flaps pealing off. Although this is unlikely to cause a flight incident, the gasket is there for a reason. This speaks a lot about the maintenance of the aircraft. The interior appeared just as old with brown finger stains on most surfaces. Some of the seatback tables could not remain in position and popped... (read more)
Written on: 29/12/2009
I guess everyone has different opinions and tolerance against different things. Everything was perfect on this airline and not just because you get served by NATURALLY gorgeous ladies. With the exeption of 1, EVERYONE was extremely friendly, willing to make your LONG flight comfortable. There was a 40 min delay at Dulles, but it was announced. Plenty of whisky if you need some. They even waited for us at Addis for our connection to Kinshasa ( DRC ). Then in Brazaville ( Congo ) there was a... (read more)
Written on: 15/06/2009
Ethiopian airline stinks! A friend of mine sent his 14 year daughter to Ethiopia on vacation and the flight was delayed over 5 hours. Also, my mother-in-law flew to Ethiopia recently after delay of almost 20 hours. Airline's customer service is either totally incompetent or their answer is typical of a business owned by a third world government. When I called the airline ' s customer service to find out status of my mother-in-law's flight, the only answer I got was "I am busy with... (read more)
Written on: 27/11/2008 by nlew2053 (1 review written)
Staff from London to Addis Ababa were friendly. The landing was very smooth. Staff seemed like they were being forced work, very indifferent. Flight was delayed in Addis Ababa and there were no announcements. Overall I was not impressed with Ethiopian Airlines service and lack of leg room on the flight (read more)
Written on: 07/10/2008
Following a cancellation flight between Lom and Bangkok it was very difficult to get information and service. Same with the confirmation return flight. (read more)
Written on: 29/07/2008 by Weissen (1 review written)
Flight with Ethiopian Airlines canceled on the 14th of July from Lom to ADD.
I left Lom to Bangkok two days late. I am still on waiting list to come back, I am Sheba member for nothing. I found the staff very impolite and not helpful in Lom. (read more)
Written on: 12/07/2008 by Weslamp
Friendly hostesses, excellent food. A pleasant journey overall, but a bumpy landing at Addis Abeba was frightening (read more)
Written on: 24/05/2008 by zamtrek
I flew in cloud nine from washington via addis to lusaka and back ! very confortable 767 !!
inbound to africa no problems at all!
stay over night in addis in an amazing and outstanding sheraton/addis !
connectflight to lusaka next day in an older 757 but ok since not to busy! FA's very attantive and good service and food/drinks!
return started with an 3 hours late flight coming from harare!
"free seating" and flight overbooked! thanks god only for economy!
connect flight in addis waiting... (read more)
Written on: 05/04/2008 by blackcreekpeach (1 review written)
I departed Kigali, Rwanda via Addis for Tel Aviv, Israel. I have made this flight a number of times, and have never had any problems. However, when I arrived in Ben Gurion Airport I was told that my suitcase did not arrive with me.
I had been in Kigali, Rwanda for two months and had a vast number of items with me in my suitcase. These were not things that I simply took for a vacation, but rather, expensive clothes, foot-ware, work tools, jewellery, electronics, and many memorable gifts from... (read more)
Written on: 16/08/2007 by miserable times (2 reviews written)
From Luanda it's difficult to get a flight back to Europe. My recommendations are to avoid TAP. The try to get either the Air France or the BA flights. Problem is that these only fly once weekly. If you get bumped on Air Ethiopia, then don't panic, it's not so bad. Really average but not a bad effort, compared to some other airlines. (read more)
Written on: 17/05/2007 by geitje (1 review written)
Flights were from Brussels to Entebbe via Addis Ababa and back. Aircraft was safe and comfortable, the usual problems for a guy well over 6 foot tall but certainly no criticism there. Crew on board were friendly and helpful, no complaints whatsoever. Booking and service in the airport by Ethiopian Airlines staff was inefficient, insulting and inconsiderate. Let's get a start on those, shall we?
Problems at departure in Brussels were hardly worth mentioning, we weren't found on the list,... (read more)
Written on: 09/12/2006 by fryera2 (16 reviews written)
I flew with Ethiopian Airlines from Heathrow - Addis Ababa - Kilimanjaro International Airport. I have no real complaints about the flight, but to be honest, I was asleep after the first drinks service on the way to Addis (not the best Whisky in the world, but there is lots of it).
The crew all seemed friendly, and the food was nice. I highly recommend this airline! (read more)
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer