EasyBus Reviews
Latest Reviews
★☆☆☆☆
“Useless, rude, uncontactable Gatwick shuttle bus”
Written on: 04/04/2013
04/04/2013 Using the service from Gatwick for the first time. I arrived earlier to the airport and checked on the website where to go. Stop 10.. Easy enough I thought. It started snowing but I waited. The previous bus arrived and picked up the passengers. It had 3 vacant seats. The driver goes away leaving me and an Italian couple waiting in the snow. Second one comes in checks our tickets and says not this one. Almost throwing the tickets back at us. He proceeds to sit in the van... Just... (read more)
★☆☆☆☆
“very bad bus company!”
Written on: 17/03/2013 by sjbonline
I had three experiences with Easy Bus - all of them ended very bad and caused a lot of stress and anger. The buses i was supposed to take were all 40 to 50 minutes late. The service number that is written on their page does not exist! Another interesting thing: the bus drivers said it was bad traffic and that was the reason for the delays. Odly the other buses driving the same route were on time. So it seems that just easy buses get stuck in traffic. My feeling is that Easy Bus deliberatly... (read more)
★☆☆☆☆
“cheaters easy bus”
Written on: 15/03/2013 by ajax17
I send this email to easy bus . Hi today i and my 7 friends not take air plane because bus your bus not coming from 05.40 -06.00 am in cromomowel road west bus is to luton airport and we pay more from 400euro for new flight. Bus not come 40 minutes and many people not take air planes i take emails and phone numbers for all passenger and make many pictures for this accident. and now i send you email for this after that i and my friends will write in all travel forums, and another site with... (read more)
★☆☆☆☆
“Awful bus service”
Written on: 10/03/2013
This service is cheap, but useless. I used it twice and I had to wait 45 minutes both times to the bus show up. I nearly missed my flight because of the delay and I ruined one of the days I had planned in London. The driver neglected the delay and my complaints. The only thing that worked was the estimated journey time. But I will never use this service again. It is unacceptable. (read more)
★☆☆☆☆
“Appalling Easybus Service”
Written on: 05/01/2013 by Sunset28 (1 review written)
We booked the Easybus from Gatwich Airport to West Brompton on 28/12/12, supposed to arrive at 18.10. We embarked on an Easybus 1 ½ hour later. It was not our bus – our bus never arrived. We were there waiting for such a long time along with many more passengers waiting for their own Easybus. At least two more bus services, prior ours, never showed up. A few Eaybuses, arrived in the meantime, did not pick us or any other waiting passengers like us (except for few that had been waiting for... (read more)
★☆☆☆☆
“Useless bus service”
Written on: 31/12/2012 by anon988
I decided to use easybus as it was going very close to where i was staying in earls court. I really should have researched them a lot before using the service. Two buses left at my designated time full with a stupid rude of a driver in one of them who nearly got into a fight with a family. I then had to wait an hour and a half during which time 4 buses came only dropping people off. When a bus finally did arrive i was told my ticket had expired to which i had an argument with the driver who... (read more)
★☆☆☆☆
“No service from Gatwick South”
Written on: 30/12/2012
We stayed in Earl's Court to catch EasyBus to Gatwick for our Christmas trip to Lapland - fantastic service. Booked for 04:00 and it showed up and delivered us to the South Terminal, no problems. But when we came back on December 28 the return service from South Terminal was non-existent. We were booked and had pre-paid for a 16:20 pick up to return to Earl's Court. We waited at the EasyBus stop and witnessed numerous other passengers from various flights join the ever expanding crowd who... (read more)
★☆☆☆☆
“Easybus....what bus ?????”
Written on: 10/12/2012
It would have been nice to have had a bus driver to complain to like some of the other peoples experiences. Be warned......not enough tickets sold and no bus will appear !!!!!!!!!!!!!!! We arrived at Luton and were booked on the 2.35pm bus.......it didn't appear....neither did any more for a while....no helpline and no-one to assist ...........eventually got in an Easybus at 5.45pm......no excuses,no reasons, no apologies, no sorry, nothing whatsoever ..........Stay well clear. We should... (read more)
★☆☆☆☆
“Offensive Bus Drivers”
Written on: 25/11/2012
Tried to get on an easybus with a cup of coffee and the bus driver would not let me get on. Drank it as quickly as I could and tried to get on again. That was when the bus driver berated me about thinking that I thought I was better than others I asked him waht his problem was and he swore at me. Maybe he could not stand my American accent, only in England do idiots like that keep their jobs. In the US, they would be fired on the job. Trains services in the UK are garbage as well, what... (read more)
★☆☆☆☆
“Harassment from a nasty, aggressive driver”
Written on: 17/03/2012 by miffy111
I prebooked my easybus ticket in the hotel before leaving and when I arrived in Gatwick, first it was difficult to find the easy bus stop because there were no signs once you were leaving the doors of the airport and to the right and left there was construction going on. When the bus came, the driver said that I have no ticket even though I was showing him the screen of my iphone to prove I had. I had the reference number and all but he brushed me aside and said that I am not coming on the... (read more)
See next 10 reviews
Showing 1 - 10 of 22 Reviews
★☆☆☆☆
“Unimpressive Belligerent dross. ”
Written on: 09/10/2011 by AnonReviewGod
Easyjet buses may advertise as cheap but if you're catching one from the airport it'll still cost you £9 and watch out, our driver was the ultimate jerk of the world, stopping passengers from boarding until he chose who he would like to let on, despite having earlier tickets, being incredibly rude to people asking to buy tickets and generally being totalyl arrogant and un-necessarily aggressive towards customers. AVOID. (read more)
★☆☆☆☆
“Avoid Easybus at all cost.”
Written on: 06/09/2011 by drfriedli (1 review written)
I booked easybus ride for 2 adults and 4 children in April 2011 at their website for a trip from Luton Airport to London Victoria Station on the 9th. of July 2011. The cost was 44.94 British Pounds. We were travelling from Paris to Luton with easyjet. Departure time for flight was published as 8:50 but there was a delay and the real departure time was 10:10. When we finally arrived at Luton airport, easybus will not honor our tickets because we were late and they refused to give us a refund.... (read more)
★☆☆☆☆
“Awful experience”
Written on: 02/07/2011
Unfortunately turned up late, due to TFL delays. Initially was not allowed to board the coach after the one I was booked on, then the driver said if I purchased a ticket for full price I could board. This is all despite the fact the tickets states you may board a service 60 minutes either side of you booked service. http://ishmael-abravenewworld.blogspot.com (read more)
★☆☆☆☆
“Dont use their services.If you book a ticket you will...”
Written on: 22/03/2011
Dont use their services.If you book a ticket you will have the surprise of you life when you will be there in time but their buses wont come for hours.I almost missed my flight because of them after i spend 2 hours waiting for EasyJet Bus, my only salvation was a cab.Its about a 757 line to Luton, their buses dont circulate and if you try to use your ticket on GreenLine,the driver won't let you.The worst company , not even the slightest care for customers.
Also, if your flight is delayed...
(read more)
★☆☆☆☆
“Bus refused to pick us up eventhough we had tickets....”
Written on: 03/01/2011
Bus refused to pick us up eventhough we had tickets. It went past with the driver signalling that the bus was full. DO NOT TAKE. (read more)
★☆☆☆☆
“I booked by internet 3 seats on Easybus on December,...”
Written on: 02/01/2011
I booked by internet 3 seats on Easybus on December, 27 at 22:10 pm from stansted airport to London
Due to a very late arrival of Easyjet flight from Lyon, we arrived on December, 28 at 00:02 am at Stansted.
Easybus refused our reservation and asked us to pay full tickets because we did not arrived on the right day !
They said they are not the same company as Easyjet and have nothing to do with them !
We refused to pay and took the train to London.
I will avoid Easybus in the future. Also...
(read more)
★☆☆☆☆
“I have never written a review buy my Easybus...”
Written on: 29/12/2010
I have never written a review buy my Easybus experience is one i have to share.
Easybus is dangerous. Our 6am driver was falling asleep and wandering all over the highway. He was going from 70kmh to 100kmh like a yoyo. Everyone was wondering what was going - 5 mins from the airport he nearly rolled the bus! Everyone couldn't believe it.
On our return journey our flight was delayed by 20mins. Upon missing our scheduled 11pm departure we were unable to get on the next 2 buses because they...
(read more)
★☆☆☆☆
“easybus is a horrible company. they do not give...”
Written on: 12/12/2010
easybus is a horrible company. they do not give refunds and furthermore they do not let you take bus rides past the 60 minute leeway time unless you pay for new tickets. don't ever prebook. they are just unfriendly, unreasonable, and difficult to deal with!!! (read more)
★★★★★
“Easybus is a brilliant service i use the ”
Written on: 07/08/2010
Easybus is a brilliant service i use the
757 Luton airport to Marble arch to go to the west end a
excellent service very reliable and worth the money. much better then
getting lots of trains. easybus is a straight forward service and hopeing to use you again soon.....
(read more)
★☆☆☆☆
“I had the worst traveling experience in my life when I...”
Written on: 06/04/2010
I had the worst traveling experience in my life when I used easybus in Dec 2009 trying to get to Stansted Airport from London. After waiting for the pre-booked bus for more than two hours I was urged to take a taxi because the driver from easy bus didn't bother to check who had pre-booked tickets and let all the passengers go inside the bus without even checking their tickets. As a result I couldn't get inside with my wife and 2 y.o. son. The reason why the bus came with 2!!! delay is... (read more)
Dktourist's Comment
Written on: 16/07/2010
I found this review very helpful because...I am going to London and considered saving some money by choosing easybus instead of the Gatwick Express, but this along with other reports I have found via Google only confirms my concerns about the reliability of this company. I do not want to risk spending more money to get to the airport or missing my flight, let alone the stress associated with such a situation.
<br/>I am going to buy my Gatwick Express tickets right now!
Reply to this comment
See next 10 reviews
Showing 11 - 20 of 22 Reviews
★★★★★
“I have been using EasyJet Bus service for almost a...”
Written on: 04/03/2010 by JohnCrawford (34 reviews written)
I have been using EasyJet Bus service for almost a year now and to date they have not disappointed me. I mainly travel from Victoria Station to Luton but I am aware that they offer other destinations such as Gatwick and Stansted too.
Pros:
1.) Price! Some of the tickets if bought online are a mere 2GBP. However you are more likely to pay about 6GBP for a one way ticket.
2.) 24hours: The bus leaves every 30 minutes. Something that is really good in order to catch those early flights
3.)...
(read more)
★★★★★
“Forget trains and taxi's THIS is THE way to travel to...”
Written on: 30/10/2008 by migueljuante (1 review written)
Forget trains and taxi's THIS is THE way to travel to the airport. I travelled to Malaga last week from Gatwick and boarded the easybus outside Fulham Broadway tube station. It was warm, clean and smelled of summer berries! Our driver introduced himself and made us all feel very welcome. Congratulations Stelios on an outstanding service! We still cant work out how you manage to do it for £2! (read more)
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Cindy1234's Response to Sunset28's Review
Written on: 23/02/2013
Complain to Easybus using their online form. They claim to respond to you in 10 working days but never do. Then fill in the complaint form on this independent website....
Good Luck!