EasyBus Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
81
6% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
EasyBus - Ask a question now

Media Gallery for EasyBus

EasyBus

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Rudest aggressive bus driver I've ever seen on the...”

Written on: 01/09/2015 by ArmandoLyon (1 review written)

Geneva Airport to Chamonix. Difficult to find where to wait as are no signs. Took 25 minutes to find where to wait. Waited with a guy who'd been waiting 3 hours and no bus. Mine turned up at 12. The guy who'd been waiting tried to get on and the driver shouted at him, was rude and aggressive and quite frankly, scary. Kept shouting "not my problem, not my problem!". Eventually he let him on. Then 2 girls ran up when just about to drive off, saying they couldn't find where to wait which wasn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bus never came”

Written on: 22/07/2015 by Donnai75 (1 review written)

Booked the bus from Baker Street to Stanstead but it never showed up, the next one on the schedule was already 15 minutes left when I decided to take the train from Liverpool street. Nearly missed my flight. Contacted them twice to get a refund and never got an answer. Avoid at all cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“take the train”

Written on: 10/07/2015 by PaulDvs (1 review written)

take the train instead Booked easybus Gatwick to Waterloo on May 29 2015. Company changed the time of my bus to an hour later which was no use to us, so we took the train instead. I didn't even ask for a refund, just for a voucher for another occasion. Customer services ignored two emails, didn't even bother to reply. Avoid this company at all costs, ,they certainly aren't bothered about you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never turned up!”

Written on: 08/06/2015 by 385McDougall (1 review written)

I so wished I had read this review website before I booked my Stanstead to Old Street journey with Easybus. They didn't turn up. When the next bus turned up, they took people who were stranded from other busses and from their on on time bookings. I missed the show I had travelled to London to see. They did send another bus, the drivers don't care, though by the looks of this site, they are probably thick skinned by now. Avoid this company like the plague!!! The return journey was ok but I will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“No problems”

Written on: 12/04/2015 by 470Davis (1 review written)

After reading all the negative reviews I thought I made a mistake buying the really cheap (GBP 5) ticket for the Stansted - Old Street route. Fortunately I was pleasantly surprised. The bus left on time, the driver was friendly and driving sensibly and the trip took one hour - as expected… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE EASYBUS --- EVER !!!! ”

Written on: 07/03/2015 by gmfr (1 review written)

Our bus did not arrive. When the next Easybus arrived the driver could not tell us why it did not turn up . Furthermore he was fully booked and so was the next one. In the end i put my daughter on the National express bus. I complained,to Easybus through their website, was asked to write a letter to get my money back. I never heard from them nor did I ever receive a refund for a bus that never turned up. VERY VERY VERY disappointed. Use another service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not enough buses to cover timetable”

Written on: 27/12/2014 by FredrikS (1 review written)

Geneva - Chamonix transfer, 1 hour late on departure, no information from agent (claims indeterminate delay caused by traffic, christmas, weather, etc.). Chamonix - Geneva transfer, 2 hour late, no agent, one driver shows 30 minutes after stated departure time, give no useful information before logging of for the day and leaving a dozen stranded passengers at station. Timetable is a figment of imagination (admitted by drivers), not enough vehicles or drivers to cover advertised departures in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“pay more BUT NEVER NOT USE EASY BUS”

Written on: 19/12/2014

IF you want to miss your fly and to pay more....you can use them, but think because can cost you more than 500/1000GBR or more!!!!! I lost 500GBR using them because the bus come on 8/Decem/2014 at 4.30am on Victoria station and me and more than 20 people left there, /bus driver told us waiting for next bus at 5.30 !!!!/ We run to the station and pay 30GBR for first train but I miss my fly and don't know about other but was really horrible. I reading the review and I wonder if there is a place… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER USE EASY BUS”

Written on: 16/12/2014 by RaelynnBailey (1 review written)

If I may advice you guys, do use EASY BUS NEVER AND EVER. I normally use an other transport companies to go to London airports, such as NATIONAL EXPRESS or TERRAVISION, and I have never had a problem with them. They are cheaper and punctual than Easy Bus. And of course a more serious and responsible companies. Now I'm telling you my experience with Easy Bus: I arrived to the bus stop 15 min before departure. The bus arrived 50 min. late. In spite of this I had enough time to arrive to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER use this company!”

Written on: 22/10/2014 by Tylerp241 (1 review written)

Me and 3 other people arrived at the Stansted airport on 15th October at 9pm, we had booked the easybus for 10pm, but decided to wait for an early bus. There was about 10 people waiting, but no sight of any bus. Most of them left after an hour or so... Several busses for Old street arrived and I tried to get some explanation from the drivers but they were extremely rude and not helpfull at all, pretended not to know anything. At 11.30 (2,5 hours later!) the bus arrived at last. And it was the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“dreadfull, unprofessional, unreliable company”

Written on: 06/10/2014 by millani (1 review written)

I paid money for travelling to & from Gatwick airport. I was given wrong date for return when I reported the wrong date I was asked to write to an address and ask for refund. I wrote letter and send e mails. All my e mails were ignored I did not receive refund. Their customer service is most appalling and purchasing tickets from them total waste of valuable time. I spent lots of time, paid for paper,envelope&postage stamp and time sending e mails. When the price is cheap there is a catch. It is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible experience.... "your bus wont be coming"”

Written on: 02/10/2014 by gjDonnelly129 (1 review written)

Very disappointed with easybus service. I had a flight on 02/10/14, and booked my easybus ticket from london to luton. The bus did not show up at all. Waited there for more than an hour. No number to ring, no customer service to contact. Everyone in the stop was confused and stressed that we will miss out flights. There were National Express stopping at the stop, but they said that cant do anything about it, but 10 minutes later they sent a national express bus to pick all of us and take us to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST SERVICE EVER!!!!”

Written on: 21/09/2014 by Hahn368 (1 review written)

Our Easybus arrived in London 10 minutes late to take us to Gatwick airport. This did not seem bad until the driver told us that he was the service that was supposed to have arrived half an hour before our service (making him 40 minutes late). We got on that service along with 7 others at 8.05AM. The driver made his way out of London towards the M25 where there was traffic due to a section of the motorway being closed off. The traffic officer informed the driver of the best way to get to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Nie wieder easyBus”

Written on: 15/09/2014 by Braggat22 (1 review written)

Hinfahrt von Gatwick nach London: Mit vorgebuchtem Ticket über eine Stunde Wartezeit bis wir von einem der Busse mitgenommen wurden. Rückfahrt von London nach Gatwick: Der Bus kam diesmal pünktlich. Der Fahrer war total übermüdet und schlief fast ein. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cheap driver with cheap attitude ”

Written on: 11/09/2014 by uyMurphy-Alt476 (1 review written)

We were at bus stop 15 minutes before the given time but the rude driver was late and didnt apologise. We had a ticket but unfortunately it didnt have time written in it despite it saying " print and take this ticket with you" and we did print and take it. When we showed it to him he said he will only allow us if we show The ticket with time printed. It took time for us to open my email in my iPhone and show him the email and guy didnt even bother waiting and jst left. I agree it's cheap but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STAY WAY OF EASYBUS”

Written on: 24/08/2014 by ctMunn430 (1 review written)

Today I was shocked with the driver of easybus Gatwick airport south terminal bus stop 6, the guy was unbelievable awfully rude. First the bus was almost ONE hour late, I bought my ticket (ref:5774420333320140820) for 13:20. About 40 people was waiting for the bus. Was chaotic believe me. I have the picture of the guy also the registration numberwas BK14 XNX. He asked some of the customer £10 extra to put some luggage inside the mini bus DISGRACEFUL… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible! Bus for my destination (Waterloo) didn't...”

Written on: 18/07/2014 by AlessandraKirk (1 review written)

Terrible! Bus for my destination (Waterloo) didn't show. Buses that DID show refused to assist those of us waiting for Waterloo - rude, no updates. ALL present waiting for Waterloo were forced to leave & buy a train ticket. Have emailed them 3 times for refund - ZERO feedback. Shame on me for not reading ALL the on line reviews - they are 100% bad… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“So not recommended”

Written on: 13/07/2014 by pnWilliams219 (1 review written)

Bus drivers are very rude, we where six people so we had 4 luggages and 6 hand luggages, they started to complain. Did not help us lift the luggages or take them down of their bus. Bus door could not close so the driver banged it and banged it the bus shaked. Seriosly I would suggest this service to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“print your ticket”

Written on: 29/06/2014

We booked on very short notice on vacation and unable to print ticket. We had to pay again on the bus despite showing the man on my iPhone the eticket and giving him the reference number. I have tried to contact customer service twice and have heard nothing. Apparently you have to submit any request by post - great, i dont live in the UK! The drivers are rude. The "bus" was more like a small commercial van that was all steamed up with some larger passengers making me feel claustrophobic. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID AT ALL COST! EASYBUS IST NICHT ZU EMPFEHLEN”

Written on: 21/06/2014 by AisilingNaMara (1 review written)

It's probably easier to get to the airport with a TARDIS than with easybus. The buses seem to come irregularly and the schedule appears to be "come as you please". This is not only a slight problem if you are trying to catch a very specific flight but also if you have a very specific for a bus at 15.15. Such a bus never did materialise, but there was one arriving at the pick-up point at 15:16. I had been waiting there for 20 minutes, as it was recommended on the ticket to be there ten minutes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview