Safestyle UK Reviews - www.safestyle-windows.co.uk

★★★★☆
4.4 / 5
5409
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Latest Reviews

★★★★★

“Safe style ”

Written on: 24/08/2016 by 1959McKinnon (1 review written)

We had 10 Windows 2 doors and a patio door all fitted over 1 full day and a morning. The fitters were very professional and most of all tidy. This is the second time we have use safe style having used them at a different property We would not hesitate to recommend them to anyone looking for Windows. Especially as they are argon filled to boot… Read Full Review

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★★★★★

“Great product and great Service! ”

Written on: 22/08/2016 by 485Curran (1 review written)

I am absolutely delighted with my new Safestyle Conservatory! From initial visit to installation everyone was friendly, helpful, informative and professional. On the hottest day of the year so far the fitters worked non-stop to finish on time, removed all the rubbish and cleaned the conservatory inside and out before they left. The follow up from customer services provided added re-assurance of a job well done. I would recommend Safestyle to anyone who wants a quality product. … Read Full Review

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★★★★★

“Good job done”

Written on: 22/08/2016 by shaznste69 (1 review written)

The guys arrived on time, worked hard all day in a cheerful and polite manner. They showed great attention to detail in the finishing. They cleaned and tidied as they went from room to room. We would definately recommend them to anybody. Thanks Safestyle… Read Full Review

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★★★★☆

“The good the bad and the not so ugly”

Written on: 22/08/2016 by Iancarol3450 (1 review written)

The two fitters arrived on time and started working at once.the work in general was to a high standard but we had to ask for some of the silicone sealer to be redone one of the fitters brought a ghetto blaster with him and we had to turn it off but in the end we are very happy with the experience of dealing with your company… Read Full Review

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★☆☆☆☆

“PLEASE STAY AWAY FROM THIS COMPANY!! ”

Written on: 20/08/2016 by wvCoyle278 (1 review written)

Where do I start! Rude on the phone and rude in person. First of all they refused to even come to give me a quote unless my wife was here. Obviously so they can try and pressure us into buying. When they did arrive (Late) the guy was rude, pushy and had an awful smell to him. He wanted to know what we both did for work and how much money we had in the bank??? Presumably so he could Work out how much commission he could earn out of us! As you can imagine by this point we were both extreme… Read Full Review

Safestyleuk's Comment

Written on: 22/08/2016

I'm sorry to read your review of a bad experience with one of our representatives. A negative image is not something that we want to display and abusive behaviour is certainly not something we condone.

I'll start by addressing the issue about having your wife present. We feel that whenever possible it is beneficial to have all interested parties present when Sales Representatives are visiting properties.

The request means that all those who have a bearing on a decision to place an order would be present for the representative’s visit. Naturally Safestyle UK will endeavour to be as competitive as possible with our quote on a first visit with a view to hopefully taking an order. That said, a customer should never feel under any obligation to place an order where that is not their wish.

We also find that as replacement windows and doors are not frequent purchases, people appreciate being given information about the industry, its regulations and how it could affect their choices as well as it allowing them to make an informed decision.

Whether that wins us their business or not we feel it our duty as a professional company to provide this information. In addition if we visit only one party, the other party may well have a number of questions that may have not been raised or answered at the initial visit. Equally there may be differing opinions on choices and options available.

We therefore feel we can provide a far better service with this method.

Nevertheless, if you advise that only you need to be available for the appointment, the person you are speaking with should make arrangements with you, and they should certainly have explained the policy a lot better than they did, we apologise for this.

With regards to the questions about finances, the sales team usually ask these questions to ascertain if the product will be sold through a finance package or if you're paying outright.

We would like to investigate this further so we can take action with regards to this instance, would if be possible to provide us with your details on the customer care section of our website (top right link and look for contact us) so we can take a look into the specifics?
Regards
Jonny
Digital Team

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★★★★★

“Great work with Double Glazing”

Written on: 20/08/2016 by Ginilin (1 review written)

Liked it all no mess no fuss… Read Full Review

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★★★★★

“Good workmanship and professional. Would use again in...”

Written on: 20/08/2016 by Armaniv190 (1 review written)

Good workmanship and professional. Would use again in the future… Read Full Review

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★★★★★

“Excellent service.”

Written on: 20/08/2016

I am delighted with my new windows,fitted with the minimum of fuss ,by an experienced and competent team. It's made such a difference to the feel of my house and it's so much quieter now… Read Full Review

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★★★★★

“new Windows and door”

Written on: 20/08/2016

We really love our new windows and door. They make such a big difference to the house. The installation was quick and easy… Read Full Review

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★★★★★

“Windows and doors instillation”

Written on: 19/08/2016 by jamesrobertkemp (1 review written)

From the initial quote, through to the final follow up. The process has been quick and efficient. They matched our best quote, helped with the finance and we were given dates for measuring and instillation around our work patterns. In all it has been less than 4 weeks from quote to fitting, and every member of safe style staff that I had contact with has been friendly, efficient and honest (what they say will happen and when has all been true.) This has been very refreshing and different from a… Read Full Review

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★★★★★

“I can see clearly now”

Written on: 19/08/2016 by Sharontrev (1 review written)

We love our new windows and doors. I am recently disabled following a serious accident and now I can get out of the house in my wheelchair due to the low thresholds. The window fitters were very thorough,polite and caring of my needs as the work was being carried out. Thank you. … Read Full Review

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★☆☆☆☆

“Misogynist salesman and plagued by call centre”

Written on: 19/08/2016

I requested a quotation from Safestyle in August 2015. Although cheaper, I was put off by the 3 hour condescending sales pitch from a man who claimed women are only capable of deciding on which shoes to buy. He would only quote if my husband (I repeatedly told him I was the buyer) would agree to the spec. Since then, I've had regular calls despite me telling them my new windows are installed. Phone put down every time. Don't even think about going there!… Read Full Review

Safestyleuk's Comment

Written on: 22/08/2016

We can confirm that we feel that whenever possible it is beneficial to have all interested parties present when Sales Representatives are visiting properties.

The request means that all those who have a bearing on a decision to place an order would be present for the representative’s visit. Naturally Safestyle UK will endeavour to be as competitive as possible with our quote on a first visit with a view to hopefully taking an order. That said, a customer should never feel under any obligation to place an order where that is not their wish.

We also find that as replacement windows and doors are not frequent purchases, people appreciate being given information about the industry, its regulations and how it could affect their choices as well as it allowing them to make an informed decision.

Whether that wins us their business or not we feel it our duty as a professional company to provide this information. In addition if we visit only one party, the other party may well have a number of questions that may have not been raised or answered at the initial visit. Equally there may be differing opinions on choices and options available.

We therefore feel we can provide a far better service with this method.

Nevertheless, if you advise that only you need to be available for the appointment, the person you are speaking with should make arrangements with you, and they should certainly have explained the policy a lot better than they did, we apologise for this.

If you would like your number adding to our blocked contacts list then you can give us a call and request any numbers you would like to be blocked to be added so you don't receive any additional sales calls.
Regards
Jonny
Digital Team

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★★★★☆

“Great service”

Written on: 19/08/2016 by Ginas494 (1 review written)

I had my windows done a couple of months ago I liked the quality so much I ordered my new french doors the same day, the service is good and the fitters are top class, they are eager to please and went that all important extra mile, I cannot fault their service and quality, great all round package. Thanks Safe style UK… Read Full Review

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★★★★☆

“New front door”

Written on: 18/08/2016 by Lesleyg56 (1 review written)

Very punctual fitters cleared up all there mess worked very well, also a good company to deal with happy with all I've had done in the last. Would use them again… Read Full Review

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★★★★★

“Excellent Door and Fitters”

Written on: 18/08/2016 by Eggy714 (1 review written)

The fitters arrived on time very friendly and cleared up after themselves and took away my old door and frame very good work love the New door and they hovered as well and even filled a old hole from where the old door architeading was very pleased recomended This company. On marks out of Ten defo Ten… Read Full Review

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★★★★★

“Safestyle front door”

Written on: 18/08/2016 by jonhal63 (1 review written)

Front door fitted. Excellent installation. Fitter was friendly and courteous. Cleared up afterwards and made sure We were able to operate the locks etc.The door operates perfectly which is all you want. Quality and finish is excellent. Looks very smart. Thanks for a job well done. … Read Full Review

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★★★★★

“100% Satisfaction”

Written on: 18/08/2016 by PounceyM (1 review written)

We are absolutely over the moon with the installation of our windows. We had the whole house replaced with double glazing. The fitters were very professional, friendly and extremely hard working. They did a fantastic job and cleaned up all the rubbish afterwards. We would definitely recommend SafeStyle to anybody who was thinking about having their windows replaced… Read Full Review

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★★★★★

“Brilliant service would recommend you and use you again”

Written on: 18/08/2016 by Margaretj116 (1 review written)

Brilliant service from the sales man to the installer, first class would definitely recommend you and use you again!… Read Full Review

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★★★★★

“Brill company”

Written on: 18/08/2016 by ChristopherOgden455 (1 review written)

Great service from initial phone call to installation. Cannot fault this company they are brill … Read Full Review

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★☆☆☆☆

“Quality not good as promised , after sale service even...”

Written on: 18/08/2016 by Bell63 (1 review written)

Front door and window fitted fitter done good job got satisfaction paper signed to get funds from finance company.following week door came off alignment .rang customer service several time each time it took at least 35 minuets on hold took massage and passed on to installation department and promised someone from local installation department will ring back but they didn't bother to ring.after waiting another.week reng customer service to arrange visit from engineer.next day engineer came to… Read Full Review

Safestyleuk's Comment

Written on: 18/08/2016

Sorry to read that you've been having problems with your door and our engineers haven't solved this yet. Its been difficult for us recently to get the customer services call times to a reasonable level recently, at peak times these hold times have risen and it looks like you've been in the queue during one of these days. I've not been able to locate your contract from the basic information you've detailed here. Would it be possible to add your 7 digit contract number in a reply and I'll confirm what's happening with the replacement door.
Regards
Jonny
Digital team

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