| Ease of Use | 6/10   |
|---|---|
| Durability | 1.6/10 |
| Style | 5.1/10 |
| Service & Support | 0.8/10 |
| Value for Money | 1.4/10 |
| Overall rating | 1.7/10 |
Full review by
mchunt74
on 2nd Nov 2008
User Rating : 1
Respect :
0
Good Points: it sort of works most of the time.
Bad Points: not good enough
General comments: Very poor customer service. Started throwing up water, customer service told us it was our fault due to washing at 30 degrees! managed to get them to fix it under warranty eventually - service man cleaned filter which solved it just long enough for the warranty to expire.private repair guy said pump broken and should have been replaced when fixed previously. will never buy hotpoint again.
mchunt74's review and ratings | 77 words
Review by
Guest.
on 18th Oct 2008
User Rating : 1
Respect :
0
I am a single person so I just use my washing machine once or twice per week. However, my Hotpoint WD640 has needed two major repairs in two years. The first one took place just three months after I bought and the second one, less than two years later. On both accasions the whole circuit board had to be changed,. It is a very difficult machine to fix so your local washing machine service won't be able to do the job, Therefore, you have to contact Hotpoint if you have any trouble with the mach ...
Guest.'s full review | 209 words
Review by
chrisjayuk
on 15th Sep 2008
User Rating : 1
Respect :
0
I bought this Hotpoint WD640 washing machine and found I had to endure 7 engineers visits in its first 8 weeks! New door latch x 2, new door, new pump x 2, new door seal, new condenser unit, new dryer fan and element and finally a new motor!The noise, the constant calling Hotpoint and taking time off work, the engineers who apologised and repaired it knowing they would be back, the hours and hours of waiting for washing to dry, the dreadful rinse cycle - towels needed another 3 rinse and spin c ...
chrisjayuk's full review | 220 words
Review by
rushal
on 3rd Sep 2008
User Rating : 1
Respect :
0
Bought this machine in Feb 2006, and since then it has been repaired a few times, with basically similar faults everytime, blown modules, water leaking, dryer not working. Its just gone wrong again, but this time is going to its maker in the sky (not bad for a machine with 2 and half years service, sorry 1 and a half years service as nearly a year has been wasted waiting for it to be repaired, no kidding!). Even though we have an extended warranty, we just can't be bothered any more. No-one will ...
rushal's full review | 169 words
Review by
Lozw
on 28th Aug 2008
User Rating : 8
Respect :
0
Not sure why everyone else who has reviewed it here has had so many problems with the Hotpoint WD640. Perhaps the only people who post reviews are those who have something to complain about.
However, we have had ours for a couple of years. On almost everyday, sometimes twice a day. Never had a problem. Worked perfectly and tirelessly.
Lozw's full review | 68 words
Review by
tototoner
on 10th May 2008
User Rating : 1
Respect :
0
strongly advise anyone thinking of purchasing this Hotpoint WD640 to think again. Only had it 2 months when it 1st broke down, and it has broken down 5 times since. Machine is 15 months old now so we've decided to cut our losses and get a reliable brand.
tototoner's full review | 49 words
Review by
dumcanwood
on 26th Apr 2008
User Rating : 8
Respect :
0
Hotpoint have removed the traditional screw plug at the front that lets you remove anything clogging the drain pump, if it starts flooding from the powder draw you have to take the back off, remove the jubilee clip from the 3" black rubber hose & clean the large plastic ball that acts as a non return valve.
dumcanwood's full review | 77 words
Review by
alfiedyer
on 13th Jan 2008
User Rating : 0
Respect :
0
I have had to call out an engineer 7 times in 2 years because the dryer had packed up. They have replaced the offending part on every occassion!! I have this morning called Hotpoint again because the dryer has packed-up and they now have a new policy of charging £89 call out up-front and if it is the same offending part then they will refund the money! What a nerve! I will be calling customer services on Monday and will start my campaign to make them replace this substandard machine an ...
alfiedyer's full review | 109 words
Review by
darwensteve
on 10th Nov 2007
User Rating : 0
Respect :
0
I bought this machine 11 months ago. Within a few weeks it had gone wrong, the machine is terrible. We have lost clothes, had clothes ripped, colours run due to dodgy thermostat boiling the water. Nightmare.
The auto dry is poor and even the Hotpoint engineer admitted it not a good feature.
Told by Hotpoint that the built in filter clogs up with dust then backwashes dye into machine. We have had loads of clothes stained, even when washed on their own.
After 11 or 12 call outs I demande ...
darwensteve's full review | 129 words
Review by
Nathansmum
on 27th Sep 2007
User Rating : 1
Respect :
0
We bought a WD640 in July last year and the thermostat failed in November. An engineer came and fixed it only to return again in February for another breakdown. Fixed again and then failed again in June and again at the beginning of August. Because it was just over a year old we had a hell of a job to get Hotpoint to agree to a replacement, but eventually they agreed. The replacement model came 2 weeks ago and would you believe it, this afternoon it's happened again!! I'm not even going to bothe ...
Nathansmum's full review | 140 words
Review by
nappleton
on 27th Feb 2007
User Rating : 0
Respect :
0
Avoid at all costs its disgusting with so many problems Hotpoint are cashing in on my misery.
I think having only owned this for a year we will be getting rid thats £400 down the drain :0(
Can anyone recommend a good quality washer dryer please or would we be better just getting separates? Room is a problem though so i would prefer a combined, help anyone
nappleton's full review | 212 words | 1 comment added.
Review by
DUNDIE
on 24th Jun 2006
User Rating : 0
Respect :
0
Take my advice this Hotpoint WD640 is a product to body swerve. I am a service engineer in a different field, and the fault with this machine is in the Module(believe me I have experience). Which they have not been able to eradicate, you will struggle to get the service people to deal with your problem and the engineer simply wants to replace the module and get out the door before it breaks down again. which is anything between 1 day & a week. The great thing for us was that it was bought throug ...
DUNDIE's full review | 252 words
Review by
alisonacr
on 26th May 2006
User Rating : 2
Respect :
+1
This Hotpoint WD640 model is awful. Don't bother with it. It will be broken more often than usable.
Hotpoint customer services are not at all flexible and they just don't care.
alisonacr's full review | 142 words
Review by
KBailey
on 19th May 2006
User Rating : 0
Respect :
0
The Hotpoint WD640 itself isn't too bad but not great either. I don't know if the problems I have had with this model are common or if I've just been unlucky but the after sales service from Hotpoint is terrible and I will never buy another product from them. I've cancelled my extended 3 year guarantee as once the free 12 months is up I feel I'm better off cutting my losses and putting that £130 towards a new machine. Based on my own experience I would not reccomend this model or Hotpoint ...
KBailey's full review | 293 words
Main characteristics: Weight Capacity: 5.99 Kg Washer Type: All-in-One Washer / Dryer Load Type: Front Load Wash: Wash Presets: Hand Wash, Wool, Wrinkle-Free Ex More...
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