Written on: 16/02/2012
Thank God it's finally packed up for good and can get another machine. Owned the WD640 for 3 years and pretty much from day one it has been nothing but grief. The filter is horrendous to empty, located at the back. Albeit does get quicker with experience. Without fail this machine would break down twice/thrice a year. Circuit boards have been replaced as have pumps, mostly when just out of warranty, so it could possibly be a new machine inside with the amount of parts that have been used to... (read more)
Written on: 24/04/2011
Had this machine for two and a half years or so, never had problems with it. Dryer not very brill, but most washer dryers suffer in this way. Washes well, on nearly every day, often more than once. Only time it made a weird noise was when my husband left some washers in his overall pocket.....Admittedly, filter hard to empty, but other than that, no complaints. (read more)
Written on: 14/04/2011
Had this machine for 6 years, no dryer after 1 year as 'circit board' blown, water leaking from soap dispenser, even though it is all cleaned out. Leaves marks on clothes, does not switch to rinse cycle. Worst machine I have ever had, would not recommend this to anyone! (read more)
Written on: 05/01/2011 by Delilah247 (1 review written)
I have owned this Hotpoint Aquarius+ WD640 for at least 5 years and never had any problems. Even survived 3 house moves, and an accident prone user!
Yes the filter at the back of the appliance and fiddly removal is a design problem but that is the only downside I can think of.
I don't know about other users on this review site who state they have to regularly keep emptying the filter....I have only ever needed to empty it once the whole time I have owned it, and I use it alot with uniform... (read more)
Written on: 22/09/2010
my Hotpoint washer dryer had broken down in just the first month, and 3 more times after that. so much grief that this has given me in order to get it fixed. now, after nearly three years the manufacturer is charging me for repairs, even though it is under 5 years guarantee. would never recommend this product to anyone. (read more)
Written on: 19/09/2010
Lack of filter on front means having to turn machine on its side and remove bottom drain to clear blockages, at least 3 times/year. Also, drier safety cut-out blows on high temperature in air heater. I have dismantled my own machine and found ashes from burned fluff inside the air heater. There is no dust/fluff filter in air circuit which is a serious design flaw in my opinion. Replacing it with premium brand ! (read more)
Written on: 17/05/2010
I have to say without a doubt this has to be the worst washing machine i have ever owned.
I have had it a grand total of 18 months and in that time i have had to call out the engineer 11 times and had a total of 8 new parts.
Faults ranged from filters being blocked (sounds simple enough until you find out where the filter is !) to water pouring out the drawer and flooding my kitchen twice, once after it had been "fixed"
The only advise i can offer is if you are going to buy this machine then... (read more)
Written on: 16/12/2009
dont know why people are moaning about this machine they are probably losers who couldn't even operate a tin opener this is the best thing since sliced bread (read more)
Written on: 03/01/2009 by Laura12345 (2 reviews written)
I have had this Hotpoint WD640 machine for over three years now and have had no problems whatsoever (touching wood as I don't want to jinx myself!). It is on almost every single day, sometimes three or more times a day. It copes with delicate hand-wash items and muddy childrens clothing. I thoroughly recommend this machine and would happily buy another. Perhaps, as one reviewer pointed out, people only leave comment if they are unhappy. (read more)
Written on: 02/01/2009 by Crockel (1 review written)
The most gut-wrenching issue for me with the whole Hotpoint ownership was the fact that my Mum bought it for my wife and I as a wedding present 4 years ago. From memory it had problems in its first year which lead to me buying extended warranties in all subsequent years. I would never normally buy extended warranties and this is the only product I have ever bought where I have bought one. If you don't have one buy one quick or keep your figures crossed hard! The faults which occurred covered... (read more)
Written on: 21/12/2008 by Skyranger
Had this machine nearly 3 1/2 years and had repair engineer out at least 3 times a year every year so far. have extended insurance which has been a godsend as i just couldnt afford to have it repaired as often as it has been. constant problems with dryer unit failing, engineer told me last time it couldnt be replaced again as they dont make the part anymore. Had to call them again today, was making loud metallic noises and smelling of electrical burning - great christmas eve in waiting for... (read more)
Written on: 07/12/2008 by cstaunton (2 reviews written)
Well, I ordered a replacement pump from partmaster for my WD640 - £17.99 plus delivery next day. Fitted it in ten minutes, and guess what??? - The machine is working better than ever. I know some of you guys have had bad experiences, but honestly, in 5 years of having this machine, this is the only problem it has given me, and was very easily solved. Thanks to everyone on here that helped me to identify what the problem fault code was. Happy that I have got my undies out! (read more)
Written on: 03/12/2008 by cstaunton (2 reviews written)
well, its finally happened to my Hotpoint WD640 in a big way. Fault F-05 !!! - I have removed the hose from the bottom of the drum and cleared that out, and yes there was some bits in there. Cleaned out the hose, put it all back together. Still same fault. Checked the pump and took that apart, all clear. Guess the pump may not actually be pumping as no water coming out! Well, Ive ordered a replacement pump today to try that and if it works great, but if not, the machine is going to get a... (read more)
Written on: 02/11/2008 by mchunt74 (1 review written)
Very poor customer service. Started throwing up water, customer service told us it was our fault due to washing at 30 degrees! managed to get them to fix it under warranty eventually - service man cleaned filter which solved it just long enough for the warranty to expire.private repair guy said pump broken and should have been replaced when fixed previously. will never buy hotpoint again. (read more)
Written on: 18/10/2008
I am a single person so I just use my washing machine once or twice per week. However, my Hotpoint WD640 has needed two major repairs in two years. The first one took place just three months after I bought and the second one, less than two years later. On both accasions the whole circuit board had to be changed,. It is a very difficult machine to fix so your local washing machine service won't be able to do the job, Therefore, you have to contact Hotpoint if you have any trouble with the... (read more)
Written on: 15/09/2008 by chrisjayuk (6 reviews written)
I bought this Hotpoint WD640 washing machine and found I had to endure 7 engineers visits in its first 8 weeks! New door latch x 2, new door, new pump x 2, new door seal, new condenser unit, new dryer fan and element and finally a new motor!
The noise, the constant calling Hotpoint and taking time off work, the engineers who apologised and repaired it knowing they would be back, the hours and hours of waiting for washing to dry, the dreadful rinse cycle - towels needed another 3 rinse and... (read more)
Written on: 03/09/2008 by rushal (1 review written)
Bought this machine in Feb 2006, and since then it has been repaired a few times, with basically similar faults everytime, blown modules, water leaking, dryer not working. Its just gone wrong again, but this time is going to its maker in the sky (not bad for a machine with 2 and half years service, sorry 1 and a half years service as nearly a year has been wasted waiting for it to be repaired, no kidding!). Even though we have an extended warranty, we just can't be bothered any more. No-one... (read more)
Written on: 28/08/2008 by Lozw (1 review written)
Not sure why everyone else who has reviewed it here has had so many problems with the Hotpoint WD640. Perhaps the only people who post reviews are those who have something to complain about.
However, we have had ours for a couple of years. On almost everyday, sometimes twice a day. Never had a problem. Worked perfectly and tirelessly. (read more)
Written on: 10/05/2008 by tototoner (1 review written)
strongly advise anyone thinking of purchasing this Hotpoint WD640 to think again. Only had it 2 months when it 1st broke down, and it has broken down 5 times since. Machine is 15 months old now so we've decided to cut our losses and get a reliable brand. (read more)
Written on: 26/04/2008 by dumcanwood (1 review written)
Hotpoint have removed the traditional screw plug at the front that lets you remove anything clogging the drain pump, if it starts flooding from the powder draw you have to take the back off, remove the jubilee clip from the 3" black rubber hose & clean the large plastic ball that acts as a non return valve. (read more)
Written on: 13/01/2008 by alfiedyer
I have had to call out an engineer 7 times in 2 years because the dryer had packed up. They have replaced the offending part on every occassion!! I have this morning called Hotpoint again because the dryer has packed-up and they now have a new policy of charging £89 call out up-front and if it is the same offending part then they will refund the money! What a nerve! I will be calling customer services on Monday and will start my campaign to make them replace this substandard machine and... (read more)
Written on: 10/11/2007 by darwensteve (1 review written)
I bought this machine 11 months ago. Within a few weeks it had gone wrong, the machine is terrible. We have lost clothes, had clothes ripped, colours run due to dodgy thermostat boiling the water. Nightmare.
The auto dry is poor and even the Hotpoint engineer admitted it not a good feature.
Told by Hotpoint that the built in filter clogs up with dust then backwashes dye into machine. We have had loads of clothes stained, even when washed on their own.
After 11 or 12 call outs I demanded... (read more)
Written on: 27/09/2007 by Nathansmum (1 review written)
We bought a WD640 in July last year and the thermostat failed in November. An engineer came and fixed it only to return again in February for another breakdown. Fixed again and then failed again in June and again at the beginning of August. Because it was just over a year old we had a hell of a job to get Hotpoint to agree to a replacement, but eventually they agreed. The replacement model came 2 weeks ago and would you believe it, this afternoon it's happened again!! I'm not even going to... (read more)
Written on: 27/02/2007 by nappleton (1 review written)
Avoid at all costs its disgusting with so many problems Hotpoint are cashing in on my misery.
I think having only owned this for a year we will be getting rid thats £400 down the drain :0(
Can anyone recommend a good quality washer dryer please or would we be better just getting separates? Room is a problem though so i would prefer a combined, help anyone (read more)
Written on: 24/06/2006 by DUNDIE (1 review written)
Take my advice this Hotpoint WD640 is a product to body swerve. I am a service engineer in a different field, and the fault with this machine is in the Module(believe me I have experience). Which they have not been able to eradicate, you will struggle to get the service people to deal with your problem and the engineer simply wants to replace the module and get out the door before it breaks down again. which is anything between 1 day & a week. The great thing for us was that it was bought... (read more)
Written on: 26/05/2006 by alisonacr (1 review written)
This Hotpoint WD640 model is awful. Don't bother with it. It will be broken more often than usable.
Hotpoint customer services are not at all flexible and they just don't care. (read more)
Written on: 19/05/2006 by KBailey (1 review written)
The Hotpoint WD640 itself isn't too bad but not great either. I don't know if the problems I have had with this model are common or if I've just been unlucky but the after sales service from Hotpoint is terrible and I will never buy another product from them. I've cancelled my extended 3 year guarantee as once the free 12 months is up I feel I'm better off cutting my losses and putting that £130 towards a new machine. Based on my own experience I would not reccomend this model or Hotpoint to... (read more)
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