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Written on: 16/02/2015
Ordered a new gaming PC for my son, custom build which took nearly two weeks to build and ship. I knew this up front so all was OK and the updates were very good. The PC arrived slightly earlier than expected and I waited until my son got home from school to un-box. To cut the story short the PC was DOA the GPU would not work on either VGA or HDMI and kept locking up shortly after the bios screen. Spoke to support and they said it was the GPU that would need replacing. This was on a Friday and… Read Full Review
Written on: 05/09/2014 by Lina2014 (1 review written)
This is the worst company I have ever came across. Customer service is zero. Value for money, not sure as I paid £2000 for computer and after 9 months of using it, It stopped working and Computer planet after messing with me for 2 months, send it back to me after so called "repair service" and it still would not turn on. I do not want to go into too much detail. I think the fact, that that they send it back to me after such a long wait and it still does not turn on, says it all. Communication… Read Full Review
Written on: 22/08/2014 by LeslyFinn (1 review written)
DO NOT BUY FROM THIS COMPANY! I usually never write reviews but after my experience with Computer Planet I feel that I have to warn others so they do not make the same mistakes as I did I ordered a custom PC from this company which took about a month to come and costed a considerable amount. fair enough. Everything is fine for a year until one day my computer would just not turn on, a power supply failure.I send it back to the company for free repairs which took well over a month for them to… Read Full Review
Written on: 01/04/2013
The computer itself took longer than expected to arrive. After it did it must have only worked for a day before deciding to turn off at random. We asked for remote assistance several times, but they never seemed to do anything productive before leaving us on hold, with no explanation, until we stopped the connection hours later as their help centre had closed. Eventually the computer stopped working completely and so we sent it back for repairs. It took over a month for them to get it back… Read Full Review
Written on: 23/01/2013 by JohnAllen (1 review written)
When I first went shopping online for a new computer and found Computer Planet, I was a little dubious about them because they had one or two adverse reviews. But because they also had many more positive reviews (see my comment at the end of this review) and because their prices were undoubtedly very competitive, I decided to go ahead and purchase from them. How I now wish I had paid more attention to my earlier misgivings. I originally ordered and payed for a custom-built computer valued at… Read Full Review
Written on: 15/01/2013 by lxm1 (1 review written)
Please do not buy a computer from this company!!!!! I wish I had read some reviews online before parting with £1200. I ordered a custom built computer, the order went through, all the parts were in stock. I recieved an email to inform me that my order had been recieved. A week later (6 days) I recieved another email informing me that they had only just started to build my pc. Another full week later (7 days) I recieved an email to inform me that a part was out of stock, and they would have… Read Full Review
Written on: 14/11/2012 by zyao (1 review written)
I ordered a computer WITH monitor, plus an assortment of peripherals. Only the tower arrived and when I tried to contact them the customer service was shockingly bad. No one picked up the phone and twice the call just hung up after I had been waiting for 15-20 minutes. I finally resorted to livechat, the person said he couldn't do anything about this issue, he had to refer my issue to someone else and they would get back to me via email. I told him I'd prefer someone to call me back, he didn't… Read Full Review
Written on: 12/06/2012
They sent me the pc I initially ordered with a fault. They wanted me to ship it back at a cost to me. Once they decided to pay for shipping, they took a look at it, marked it quality tested and sent it back. They didn't say what was wrong with it or what they had changed. I received the pc again to find out it had the same problem. I get on-line to tell the customer service guy and he says and I quote "I assume replacing the part did not solve the problem you thought it was?" As if to insinuate… Read Full Review
Written on: 20/04/2012 by benzodiazepine (1 review written)
The good things first: Very Keenly priced, good choice of components, system was very well packed for delivery. All retail boxes which the main components came in were provided with all CDs, manuals etc included. Also, as they did not have my first choice of power supply and blu-ray drive, they gave me free upgrades to superior units. Very impressive start. And now everything else. They didn't bother to connect all front panel features of the case, they installed the hard drives in a… Read Full Review
Written on: 23/09/2011
Written on: 18/04/2011
Never under any circumstances consider using Computer Planet. I purchased a £3000 computer from them and it had to be sent back over 5 times with faults and problems. In the end it cost me numerous days off work, stress related illness and personal expense due to time without a working computer in excess of £6500. I had to use my credit card company to finally get a refund which took over a full year and an independent test report.
Computer Planet still tried coming after me personally to… Read Full Review
Written on: 31/01/2011
Terrible experience. After a month of delays due to their selected courier the computer arrived with a major part incorrectly fitted. Following numerous messages to and from their customer service team, during which they accepted no responsibility for the incorrect fitting in the first place, I found myself in the position where I did not believe I could trust them to fit the computer together correctly and run sufficient quality checks on the finished product for me to accept delivery.
I… Read Full Review
Written on: 14/12/2010
Attrocious! non existant customer service. Faulty Sapphire HD4870x2 graphics card sent in signed for by them @ 1014hrs 04 Oct 2010, apart from one reply to many e-mails nothing, not even on their Live Help. I will of course be following this up with both them and my credit card company under the sale of goods act… Read Full Review
Written on: 08/11/2010
had similar issue like use posted previously, orderd high spec pc, paid for express, 3 days later i was told they couldnt deliver within timescales, they then offered refund of express build, still didnt deliver on time, apparently build average time is 3 - 4 weeks, cancelled the order and got a refund… Read Full Review
Written on: 18/10/2010 by FunkyMonkey2000 (2 reviews written)
Avoid this company.
I bought 8 computers for my business, their website looked good and their prices were competitive.
However, first problem was when they delivered the computers to the wrong address. When I chased delivery they said it has been delivered, and I had to sort it out. Eventually I got them to sort collection and re delivery.
Currently 3 months on 2 computers have stopped working, and 2 others have started randomly crashing to blue screen. Their support is useless, via some… Read Full Review
Written on: 15/10/2010
Very poor customer service from Computer Planet
Upgraded to express service after nothing had happened after almost a week, and it after took yet another week and they refused to refund the £70.
I seriously wouldn't recommend using Computer Planet. When initially contacting their customer services they were dismissive and glib.
An advisor from Computer Planet says: “it's much better the PC arrives to you fully working and a little late or early and not working.”
After a string of… Read Full Review
Written on: 23/08/2010
I did some reserch on this company before I brought the product as advertised on their website, and the reviews were very mixed, however I thought well some review do sound good. So I ordered my custom made computer, well I wish I never did now, I'm still waiting for my computer to get fixed and the customer service is well lets just say, thay dont want to hear from you after they have your money. I feel like I got ripped off, and nothing I can do about it, the machine I got did not work and… Read Full Review
Written on: 19/08/2010
I brought a computer for over £1,000 after reading some good reviews, and thought I was onto a safe bet, well, I have never had a experience like it before computer was broken when delivered, they spent 16 weeks to get it repaird, all this time without a computer, once I got it back it still did not work not only that some of the computer parts that I brought with it had been swapped from lower value parts, when i complained about the service.
I was told to read the term and conditions, that I… Read Full Review
Written on: 09/08/2010 by SimonKevNorris (1 review written)
I ordered what was a top of the line PC from this company in July 2008 and paid in full with a credit card.
The PC was delivered a month later. They did keep me informed about some of the changes that had to be made. The PC was delivered with with the two GTX280s in a seperate box. There was no warning that I would have to put them in and there was no note about having to use the SLI bridge. While inserting the cards was not a problem for me there was some wiring that I dislodged while… Read Full Review
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