Computer Planet Reviews - www.computerplanet.co.uk

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★★★★☆
3.7 / 5
69% of users recommend this
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Latest Reviews

★★★★★

“brilliant service”

Written on: 15/11/2014 by Sally50London (1 review written)

Gaming pc was delivered by this company for my 14 year old son who had saved up for the PC and he is very happy with it. Big case with blue lights inside and he tells me it works perfectly with his games. It took 8 days to arrive and they emailed me each day of production with an update. Packed very well and everything was exactly as ordered… Read Full Review

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★★★★★

“I'm very pleased”

Written on: 31/08/2014 by Eli26 (1 review written)

I was a bit skeptical at first with buying from this website, I've had a lot of computers but I felt like it was time to upgrade. I can say that I'm very satisfied with my custom built PC. It arrived on time and everything. Something that's important to me is to be able to run games smoothly, like WoW or Skyrim, and I got just what I wanted… Read Full Review

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★★★★★

“way easier than I thought”

Written on: 25/08/2014 by Jason611 (1 review written)

A friend of mine is always saying that I could get a way better gaming PC for less money if I built it myself but I just don't know enough about computers to feel comfortable doing that. And he won't build one for me either! After doing some shopping around I decided to give this website a try. They gave me exactly what I wanted for a very fair price. Arrived on time and in good condition. Now if you'll excuse me I'm going to go play Skyrim on high with a bunch of graphics mods… Read Full Review

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★★★★★

“Absolutely impressed with my new PC! ”

Written on: 25/08/2014 by toffee2010 (1 review written)

I've owned more computers than I've hot dinners and I can honestly say that my custom built PC, Is one of the top computers I've ever brought. I was a bit skeptical with buying from this website as I don't usually purchase online, but I'm so glad I took the leap and designed my own PC with the help of Computer Planet. I had lots of questions I needed answering before I purchased the PC and the customer service I received was fantastic. I know quite a bit about computers but still needed some… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 25/08/2014 by Jamarcus466 (1 review written)

In my opinion, Computer Planet is one of the most underrated site, offering a plethora of services for developing a PC with any needs that one may require. I used them to help build my children a computer that they could do school work and run their video games on without interfering with my own tasks from my job. Everything works perfect, runs fast and I haven't run into any problems yet. The design is very streamlined and the material is very durable. I recommend Computer Planet… Read Full Review

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★☆☆☆☆

“The worst customer service I have ever experienced”

Written on: 22/08/2014 by LeslyFinn (1 review written)

DO NOT BUY FROM THIS COMPANY! I usually never write reviews but after my experience with Computer Planet I feel that I have to warn others so they do not make the same mistakes as I did I ordered a custom PC from this company which took about a month to come and costed a considerable amount. fair enough. Everything is fine for a year until one day my computer would just not turn on, a power supply failure.I send it back to the company for free repairs which took well over a month for them to… Read Full Review

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Lina2014's Comment

Written on: 05/09/2014

I had very similar scenario!!! I will write an independent review today. I hope that my case is not as bad as yours, but I will only know after I can actually switch it on. My computer stopped working one day, after two weeks of emails exchange I finally persuaded them to send me a new power supply unit. It still did not work. Then i send it back to them for repay. I receive my computer back yesterday ( one month after sending it) and it does not show any sign of live!!! I emailed them and got a silly reply about that I need unplug one cable. I will send it for repair to another company, I decided just know , reading this comment. I paid for computer £2,000 and it is still under 1 years warranty!!! NEVER BUY FROM THEM AS YOU MAY BE UNLUCKY IF SOMETHING GOES WRONG!!! THEY SIMPLY WILL NOT REPAIR IT, WILL ONLY MESS UP WITH YOU FOR A MONTH OR TWO ( IN MY CASE) AND THEN YOU WILL END UP REPAIRING AT YOUR OWN COST!!! STAY AWAY FROM COMPUTER PLANET!!!

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★★★★★

“Great Site”

Written on: 17/03/2014 by HappyCat12 (3 reviews written)

I love computerplanet, amazing value on the components in this bundle. Fast, powerful and reliable. I've had this for about two weeks now, and i game almost daily. This computer is perfect. I still havent pushed it to the max. Awesome desktop, lots of ram, insanely fast. It has been working like a charm. I couldn't even build a PC with these specs for that price. Very fast machine. Very quiet machine and somewhat lightweight. I have built dozens of computers, and enjoyed the process. I didn't… Read Full Review

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★★★☆☆

“Bit slow. closed phones in december?!?!”

Written on: 03/01/2014 by marko20 (1 review written)

I googled PC build and this company caught my eye. They seem very professional and I must admit the final product is impressive. Took quite a long time to get here but I suppose it was December. Cant understand why they shut their phone lines and live chat from about dec 15th though. I understand you want to get work out so its all hands on deck. But customer service should be one of your biggest priorities. And that's what let me down. I had a question and sent an email to get no reply… Read Full Review

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Computerplanet's Response to marko20's Review

Written on: 17/02/2014

We are glad you are happy with the quality of the final product we supplied.

NVIDIA games promo had expired. Different game titles will have been sent to you on contacting customer service. Our phone lines close during the peak Christmas period so all staff can focus on production and customer service/tech support via livechat and email.

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Marko20's reply to Computerplanet's Comment

Written on: 17/02/2014

I get that, but customer service is big part of a company. It's what will stop me from using a company if they have no support, even if it is during peak times.

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★★★★☆

“Computer Planet - A very friendly company who like...”

Written on: 14/07/2013

It's particularly hard to build a computer, as me and my friend found out when we accidently unplugged a USB from the motherboard and had to plug it in again. The guys at Computer Planet however make it ridiculously easy. You tell them exactly what you want out of a computer and they give it to you with a pile of free stuff along the way. I got my computer shipped out 5 days before they said, too! I do have a couple of things that went wrong with my computer though, some of which are possibly… Read Full Review

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Caombl's Comment

Written on: 01/11/2013

Signed by: ComputerPlanet, your best friend...

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★★★★★

“Fast Delivery - Excellent Service”

Written on: 19/06/2013 by 08pateldan (1 review written)

I ordered a PC from C.Planet, after reading reviews online I was worried it would arrive very late and I would have to send it back. To my surprise it came much quicker than expected, I ordered it on 'Estimated 9 working days' and it came in 7 working days, also it worked perfectly, all I had to do was install some drivers, I thought I would eventually find something wrong with it because of some bad reviews I had seen. I found that the SSD I ordered with it was not listed on 'My Computer' so I… Read Full Review

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★★★★★

“Absolutely Phenomenal ”

Written on: 24/05/2013

The computers being sold at computer planet are amazing, You can customize your own computer (Like what I did) or they have pre-set up computers for gaming, work station, and silent. Their quality and quantity is fantastic. When you design your own computer you pick everything from the processor, to the monitor. You are probably wondering how their prices are well, ComputerPlanet.com.uk definitely gives you best value for the product they supply you with. They even have next day delivery for… Read Full Review

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★★★★★

“Perfect place to buy any Pc Related stuff”

Written on: 24/05/2013 by basicuser10 (3 reviews written)

You know there are lots of different websites where you can buy PCs and all the additional accessories and other hardware about them. I found computerplanet and I can say I was really lucky to hit them. I purchased my custom-built PC, exactly as I wanted, adding the components I needed and up to my budget. The delivery was amazingly fast and also free for me. The company's staff was right there for me for everything I needed. The prices were as low as I could possibly find anywhere on the web… Read Full Review

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★★★★★

“Phenomenal Customization Options”

Written on: 02/05/2013

My computer's hard-drive crashed the other day, losing with it an immeasurable amount of my important personal documents. I was beyond upset, so I determined to myself that it was time to get a new computer. I knew going into the process that I didn't want a stock set up, I wanted something completely customized to my personal satisfaction. After stumbling around a few websites, I finally came upon Computer Planet's website, and I knew instantly that I'd come to the right place. I browsed their… Read Full Review

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★★★★★

“Best website I have ever found!”

Written on: 19/04/2013

I was nervous about ordering online at first, but now, I am soooo glad I did! I got my package on time, I had a little slip up with payment and the customer service I must say was amazing, I got a PC worth easily 1500 pounds for. 1365, and free games such as assasins creed III, and delivered with ups, with lots of bubble wrap. In my experience, amazing, and free 16GB memory stick :D and pre-installed drivers, and they pre-installed the security I asked for. Amazing. The main reason a lot of… Read Full Review

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★★★★★

“What a great experience!”

Written on: 07/04/2013 by lillylynn (1 review written)

I have to admit, at first I was a little skeptical about ordering my new computer online. I have always gone to stores for any electronic purchases. I heard about computerplanet from a family friend and she convinced me to look into it. I am SO glad I did because I got the customized computer I wanted and it was easier than I had originally anticipated. The site is very user friendly and informative. I had many specifications and I can't be happier with the results. They even paid the shipping… Read Full Review

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★★★★★

“Good Computer Experience”

Written on: 05/04/2013 by ashleyrae7787 (1 review written)

I recently bought a computer built from scratch from Computer Planet. Let me say, I was pleasantly surprised. I had read some of the reviews and was skeptical about trying them. Some people have left negative comments but I decided to go with Computer Planet because their prices were very reasonable. I got my computer within 2 weeks and I was very happy with my decision! Everything arrived in one piece and worked great. I was pleased that they got every aspect of my order correct. My… Read Full Review

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★★★★★

“Great service & great computer”

Written on: 05/04/2013 by pdfranklin (1 review written)

I ordered a personalized computer. It came in on time & was everything I had asked for. The computer works great & I have enjoyed working with them. I typically don't leave reviews for products, but since I saw a negative review, I figured I would chime in with my experience. Everything came as expected and the order was even delivered early. I look forward to ordering from them again in the future whenever I need new products. They're helpful, friendly, and very thorough. --- Everything… Read Full Review

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★☆☆☆☆

“Computers that don't Work and Terrible Customer Service”

Written on: 01/04/2013

The computer itself took longer than expected to arrive. After it did it must have only worked for a day before deciding to turn off at random. We asked for remote assistance several times, but they never seemed to do anything productive before leaving us on hold, with no explanation, until we stopped the connection hours later as their help centre had closed. Eventually the computer stopped working completely and so we sent it back for repairs. It took over a month for them to get it back… Read Full Review

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Iangee53's Comment

Written on: 23/12/2013

You are not alone it seems!
Eight months further down the line and we are experiencing the exact same customer service as yourself. with the excuse that no refunds are issued for bespoke Pc setups. Whatever happened to "goods fit for purpose" which is obviously the case here!
We too had an initial "10 day" repair which took a month, ending up with a unit that was in a worse state on return than it was prior to repair.
It would be interesting to know whether your case was resolved by C Planet or did you have to take things further.

Very unhappy -5star customer.

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★★★★★

“next day pc delivered next day”

Written on: 21/02/2013

We read a review on hexus forums about computer planet when looking for advice on a new PC as my gaming rig had died so I checked out computer planet in a rush to get back up and running with a fast gaming rig so I ordered a nd 4000 and upgraded the hard drive and graphics card. It was delivered the very next day. Helpful staff on live chat helped me learn how to use Windows 8!! When I next need a new PC i will have no problems using them again… Read Full Review

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★★☆☆☆

“Poor After Sales Service”

Written on: 20/02/2013

I received my computer on 14 Nov. During the build phase I was notified that the Motherboard failed durng testing. It failed almost immediately after I received it and had to be returned. It was received at Computer planet in early December. I was promised (by e mail) that it would be returned for Christmas. It is 27 December and I am still waiting for it. It seems computerplanet saves money by using cheap components and then provides a very poor standard of after sales service. You get what… Read Full Review

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