Interlink Express Courier Service Reviews - www.interlinkexpress.com

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★★☆☆☆
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Interlink Express Courier Service www.interlinkexpress.com

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Latest Reviews

★☆☆☆☆

“Appalling”

Written on: 24/12/2014 by keefers (1 review written)

I only wish I could leave no stars, how is this company still operating, I paid for guaranteed xmas delivery on 21 st december, and recieved e mail on the 24th saying it wont be delivered until 29th, tracking package shows it is in Glasgow this morning (24th) I live in Southampton!!!! this company is incompetent beyond words, NEVER USE THIS COMPANY… Read Full Review

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★★☆☆☆

“Not efficient”

Written on: 22/12/2014 by Mariat251 (1 review written)

This delivery company did not follow instructions after making amendments to my delivery plan. I had to chase on numerous occasions with (host company and this delivery company) just to get my order delivered as stated. Time consuming and bad for business. So unnecessary as this does not help with my own commitment promises to my customers… Read Full Review

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★☆☆☆☆

“My parcel just vanished”

Written on: 20/12/2014

My parcel was meant to be delivered over a week ago, I received an e-mail saying that it would be delivered on a certain day. I thought, nice my parcel is finally arriving, however, after waiting all day it did not arrive. I made contact the following day and was told the parcel was 'missing in transit' and that it was not on its way to me. The general response I kept getting was that they were extremely sorry but it came across that it was more or less just tough luck that it happened to be my… Read Full Review

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★☆☆☆☆

“Stay away from this company!!! ”

Written on: 16/12/2014

Any other delivery company have drivers that can think for themselves. Not Interlink liars and thick as wood and a complete joke. Whenever I buy anything on-line I will ask the question! What delivery company are you using and if they say Interlink I will buy elsewhere. After sorting a re-delivery and waiting in all day then checking on-line where's my parcel it shows he has tried to deliver but there was nobody in and that he left a card. But no he's not even been here and liar about leaving a… Read Full Review

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★☆☆☆☆

“Liars and lazy drivers”

Written on: 04/12/2014 by petejc21 (7 reviews written)

Had a parcel that was meant to be delivered by these useless toads. Twice I requested them to deliver to my neighbour, twice they tried to deliver to my house any and not the neighbour. Now they are refusing to deliver it again and say I have to collect from the depot, despite the fact it's their fault for not following simple instructions. My neighbour has been in all week and taken deliveries from other couriers/RM without any problems. I have cancelled my purchase with the retailer and… Read Full Review

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★☆☆☆☆

“Our fault - but we don't care!”

Written on: 17/11/2014 by InterlinkSufferer (1 review written)

Arranged a day clear to receive a parcel by Interlink. Microwave oven for use by the partially sighted or blind. Coming from a reputable company, Cobalt. Received a text as expected on delivery day from Interlink confirming time-slot when parcel would be delivered. Towards the end of that time I received another text saying unable to deliver as I was not at home!! Eventually able to get through to a person at the local depot in Wakefield. On speaking to a lady there it was clear the driver… Read Full Review

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★☆☆☆☆

“TOTALLY INCOMPATANT AT DEESIDE”

Written on: 12/11/2014 by Kenny215 (1 review written)

Last week the driver could not find my house in a village of 20 houses. I tried phoning that evening but could not get an answer, so I emailed them giving clear directions to my house. The next day I eventualy managed to get an answer on the phone only to be told my parcel had been misplaced somewhere in the warehouse and I was promised a call back that morning. You guessed no call back. I contacted them again by phone that afternoon only to be told I had missed that days delivery slot, they… Read Full Review

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★☆☆☆☆

“Do not use this absolutely useless company.”

Written on: 11/11/2014 by Cristopherp403 (1 review written)

I certainly would never trust this company ever again.Their customer services are worse than useless.Texts sent correctly regarding delivery can be very beneficial to the customer.However regarding my delivery,this company sends conflicting and confusing texts and does not appear to have the basic skill of sending texts to the right person,quite simply they do not have a clue what they are doing. USE THIS COMPANY AT YOUR PERIL. I have awarded one star but a true assessment would be zero stars… Read Full Review

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★☆☆☆☆

“Disappointing and useless”

Written on: 10/11/2014

Placed my order in advance for my sons birthday outfit.recieved a text with a time slot,(1:45pm to 2:45pm)took my hour lunch break thinking I would be there to sign for it.The stupid driver drives past my house,I called the depot in Leeds which are even useless tell me that I will definitely get my order with in the next hour,2hrs go by and I am still waiting.called the depot and they just kept making pathetic exuses ,and what's really annoying they put you on hold for 10minutes,just to tell me… Read Full Review

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★☆☆☆☆

“Suprise Ruined!”

Written on: 06/11/2014

Interlink delivered a parcel to my home address which was an xmas present for my husband. My husband signed for the parcel which was clearly addressed to 'MRS......' and made some remark about me spending money again - the delivery driver then told him what was inside! Nice one mate that was an xmas present for my husband and you've just gone and ruined it! Thanks very much!!… Read Full Review

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★☆☆☆☆

“TERRIBLE OR NO CUSTOMER SERIVE AT LYDNEY???”

Written on: 04/11/2014 by ESSVANA (1 review written)

VILE LITTLE OLD MAN IN TOO TIGHT JEANS & A FAKE TAN SAID HE WAS THE OWNER WHEN COMPLAINED & HIS PUPPET WHAS NOT MUCH HELP!… Read Full Review

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★☆☆☆☆

“THIS IS THE WORST SERVICE I EVER...”

Written on: 09/10/2014 by Harris-Alt1977 (1 review written)

Customer service of Interlink = JOKE Account manager (at least two of them ) = JOKE, told me, we will find out and call you back, NEVER happened. My parcel held and damaged, even with 5 layers of fragile stickers all over the box, they haven't delivered this on time, due to the damage and wet box, however nobody even bothered to contact me and notify about this issue, of course not cause they smash the box into the wall probably, how the heck you can brake anything when box covered with the… Read Full Review

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★☆☆☆☆

“Avoid at all costs, greedy company and poor customer...”

Written on: 11/09/2014 by rcrossley (10 reviews written)

Take your business elsewhere, this company add extra charges onto your invoice in the hope you will not notice. I have had extra liability insurance added on without my consent and also they have weighed my consignment as 50kg when it should have been 30kg, ( it was removed when I complained, I logged into my account and proved that I loaded it on correctly ) invoices are nearly always wrong and it is a battle to try to prove the item was in fact the correct size, I have had to send them a… Read Full Review

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★☆☆☆☆

“Useless Outfit”

Written on: 09/09/2014 by Kadyn48 (1 review written)

I ordered an item on Ebay and was impressed that they despatched it within an hour or so. I also had follow-up messages with an expected delivery date and time slot. It even gave me the diver's name. All looked good until the time slot passed without any sign of the parcel. The tracking system merely stated that 'the diver could not find the address'. Our village is so small, anyone would have directed him to our house (which is right in the centre, anyway). Also, our phone number is listed in… Read Full Review

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★☆☆☆☆

“Black Hole”

Written on: 18/08/2014 by erMuir242 (1 review written)

Paid for premium Saturday service. Texted to say delivery would be made between 4pm and 5pm. Next update was at that 16:20 to say they could not deliver because no contact number (how did they text me with their false delivery promise then)! Then it gets worse. No chance to speak to anyone. No chance to collect from depot (depot phone number doesn't answer because depot is only open Mon-Fri despite same web page saying Mon-Sunday). Automated phone number puts me through to operator which… Read Full Review

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★★★★★

“Quality driver for the past year”

Written on: 16/08/2014 by Hanna244 (1 review written)

We have had an Interlink driver for about a year now in Sturminster marshall, he is always on time, helpful and reliable. He told us the other day that he was moving routes so we wanted to write a review so he knew we appreciated all his hard work over the past year or so. Good luck on your new adventure. Ps, we hope our new driver lives up to your high standards… Read Full Review

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★★★★☆

“We send tens of thousands of parcels a year with them!”

Written on: 05/08/2014 by JennieLG (2 reviews written)

I work for a company who has used Interlink for over 3 years now, and we send tens of thousands of parcels per year. Only a small fraction have problems. Their customer service can be a little on the vague side sometimes and their handling skills could be a little gentler. The biggest problem this company has is recipients not being in, which isn't actually their fault. If a mobile number is supplied by the sender of the parcel, then the recipient will be sent a text that day with a delivery… Read Full Review

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★☆☆☆☆

“Mis-delivered parcel now stolen.”

Written on: 30/07/2014 by Richardcarre (1 review written)

On the 30th of June, 2014 I was sent a text message asking me to reply with the following text options: 1=Deliver to neighbour, 2=Wed, 3=Thu. Specifically not wanting option 1, I replied by text 2=Wed. I have photo proof of the text messages. When I returned home I didn’t see a parcel and presumed it was still on it’s way. I waited patiently for a week, when I contacted the supplier to find out where my delivery was only to be informed that it had been delivered and signed for. I live in a… Read Full Review

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★☆☆☆☆

“even do not ring the door useless!!!”

Written on: 16/07/2014 by John11111 (1 review written)

Hello I waiting all day at home for collection my parcel and no one ring door bell or knock on the front door!!! but they left card we missed you and sent text. look like they coming just to leave missed card not for collection I am very disappointed!!!… Read Full Review

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Twistedcarl's Response to John11111's Review

Written on: 25/08/2014

That can't be true. I'm a interlink driver and I promise you it's in the drivers interest to deliver all his parcels. It's very frustrating but sometimes people just don't hear the door or are too busy talking on the phone to answer the door to you and they expect you to wait for ages to answer the door.

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★☆☆☆☆

“Terrible ”

Written on: 14/07/2014 by Fisher225 (1 review written)

Apparently I missed the first delivery so I scheduled for it to be delivered the next day. I apparently missed that one too. No card or notice was left even though I was informed via text that there had been . Tried to contact my local depot several times but the phone kept ringing off . Terrible service and highly frustrating… Read Full Review

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