Interlink Express Courier Service www.interlinkexpress.com Reviews
Latest Reviews
★☆☆☆☆
“Dreadful Service Avoid”
Written on: 15/05/2013 by angelac100
Ordered an electrical item from Freenet electrical to be delivered the next working day Freenet use Interlink Express for their deliveries. Parcel should have arrived between 16.45 and 17.45 but no one arrived. Received a text later that evening saying no one was in and left a calling card in the post box - guess what no calling card was left and the number we had a premium rate one at that was automated so could not speak with a person. The next day rang Freenet who contacted Interlink... (read more)
★★★★☆
“Great service, tracked UK to Belgium, delivered fine”
Written on: 13/05/2013
This is in relation to interlinkdirect (which I believe is part of interlinkexpress). I've used them twice now. The first time was about 5 months ago. It was a UK-UK delivery. It got there fine but my concerns were that they didn't collect on the day, I had to wait for the next day and I had to email to chase up. Also the tracking on the website didn't seem to up to date but the email reply I received from them made up for this. Last week I sent a box from the UK to Europe. Service... (read more)
★☆☆☆☆
“UK staff polite but terrible service to Europe ”
Written on: 10/05/2013
Having ordered an item, and paid for delivery by 01/05, I followed tracking and could see the item "out for delivery" on multiple successive days from their French Brive depot. They made no attempt to deliver it throughout the week and I finally contacted the DPD team in the Uk. I was told that they had contacted the depot and that the item would be delivered that day preceded by a phone call to me. Later in the day, an event was posted against the consignment saying I had requested to... (read more)
★☆☆☆☆
★☆☆☆☆
“Avoid like the plague!”
Written on: 30/04/2013 by redfibee (3 reviews written)
I arrived home to find that I had missed a delivery. Not surprising really, since they only sent the email with the delivery time 2 hours before they delivered. There was no note through the door saying where the parcel was. Went in to the Interlink Express website to look at the tracking, and found that my parcel had been delivered to my house and signed for, at a time when no-one was in, by a name that I didn't recognise. Contacted the Interlink Express Customer Service, and was told... (read more)
★☆☆☆☆
“Hoorible service, never again, total lack or responsivity.”
Written on: 26/04/2013 by m.a.n. (1 review written)
I ordered some goods, worth approx £170 to be delivered to me. The weight of pack was more than 30kg. Happy driver, as I have looong driveway, "delivered" the parcel to neighbour, not the nearest one, but the one with shortest road for carrying the parcel. Of course, he had no authorization to do this, but this is a detail. Effectively, I do not want to meet a new friends in my neighbourhood, so I kindly called them to make them aware that they did not delivered the parcel yet. Will wait... (read more)
★☆☆☆☆
★☆☆☆☆
“Just Poor Poor Poor”
Written on: 23/04/2013 by MB12234
As a service that I am paying for, it would be helpful that I get what I am asking for. I understand that they have lots of collections to do but when I have had confirmation on email from Customer Service dealing with my request to collect my parcel after 3pm as there will not be anybody home that is what I would expect to happen. But instead the driver has been in the morning and left a 'sorry we missed you' card. I then call Customer Service who said all I can do is re-arrange but they... (read more)
★★★★★
“Almost put off by other reviews, but great service!”
Written on: 17/04/2013
These guys were by far the cheapest for returning a parcel to France from the UK, and although cheapest isn't always best I was very happy with the service. I didn't actually realise I was booking through these guys as the site is branded as Interlink Direct, not Express. However, the collection happened on time as stated and the delivery fulfilled within the 5-day time slot so I can't complain at all. People normally just rant about bad experiences on these sites so I thought I should give... (read more)
★☆☆☆☆
“Liars ”
Written on: 11/04/2013 by Roberts_n
I ordered a parcel for next day delivery, I have been in all day and I get an email saying nobody was available . No calling card and I can see the main road from my living room, no interlink van stopped outside let alone tried to deliver my parcel! cost me a lot more to get next day delivery, complete joke and poor service ! (read more)
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Showing 1 - 10 of 268 Reviews
★☆☆☆☆
“Delivered to No 20!”
Written on: 11/04/2013 by JaneDoe16 (1 review written)
Two hours ago I was going to write a very different review......but the rage has subsided. I wont bore the reader with the details.... On 10 April I took a day off work to wait in for a parcel.A parcel which contained a present for my son's birthday on 11 April. I got an email to tell me that my parcel had been to deliverd at 11.54 - not to my house number (16) but to my neighbours - by the name of 'B*****y' at No20! A bit odd as I was in and my door had not been knocked? Maybe I jut... (read more)
★☆☆☆☆
“Still waiting - parcel has been in depot since 30 march”
Written on: 11/04/2013 by Libellula (1 review written)
Also known as Interlink Express DPD international DPD uk Offer a 2 day service to Europe Apparently they shut down for Easter in the UK. They might have done the same in France with my parcel at their depot, but the only day that is a holiday in France was Easter Monday. Good Friday is a normal working day. I have found that whenever I receive parcels of goods ordered in the UK, that all the local deliveries here are sub contracted to small organisations or private individuals. I have... (read more)
★★★★★
“Fantastic Cannock Driver”
Written on: 11/04/2013 by EmmaAllen (1 review written)
I have to tell everyone that Adam Cooper, the Cannock driver Alridge branch for Interlink Express, offers a fantastic service. Always prefessional and friendly, nothing is ever to much trouble. He is an asset to the organisation. I just wish there were more drivers out there like him. (read more)
★☆☆☆☆
“Jokers”
Written on: 31/03/2013
We tried to send parcels to the US, when our customers ask for tracking numbers. We got a tracking screen with know contact details and a message saying in the US. Compared to UPS and Fed Ex this system is hopeless. They are closed for the Easter holidays, this is a company claiming on the telephone messages to have 2 million parcels traveling world wide. (read more)
★★★★★
“Good service...”
Written on: 21/03/2013 by Potter1 (2 reviews written)
I've had several deliveries with Interlink, each delivery has been within the hour time slot specified on the online Tracking. Maybe I've been lucky with my particular driver, but I can't fault the service. (read more)
★☆☆☆☆
“Awfull Service to Businesses”
Written on: 21/03/2013 by jay053
Ok lets start off positive. There is one delivery driver who will help out whenever he can. They sacked my past regular driver for leaving a parcel with the neighbour. Im a small business owner trying to build my business up all my clients are very inportant to me and I work on a quick turn around basis for many of them this means I need the best parcel service. Outgoing parcels there is no issue as I use another courier (TnT) Incoming stock or samples can be delivered by Interlink.... (read more)
★☆☆☆☆
“Absolute shocking service”
Written on: 21/03/2013 by Wiggiuk (1 review written)
Ordered 2 items from Kiddisave. Tracker said 2 items, the note on the parcel when it came said 2 items. I was expected to sign for 2 items even though was only delivering one. When I said I wasn't signing for 1 parcel when it said he was delivering 2 the driver became very aggressive telling me if I didn't sign for this one I wouldn't get this parcel or my fcuk ing other parcel either. Very aggressive and abusive. Now I have a 1 year old daughter and my wife is 31 weeks pregnant. They don't... (read more)
Mopatel23's Response to Wiggiuk's Review
Written on: 20/04/2013
You need to phone Interlink Express head office in Birmingham and they are some company for DPD and ask the switchboard to put you to Chief Executive and they will help you.
I had few problems with Interlink Express Depot in Nuneaton and I phone to they head office and they help me and sort the problem for me and I got my parcel and incident happened in February 2013.
Mohammed Patel in Nuneaton
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★★☆☆☆
“Making promises they can't keep”
Written on: 13/03/2013
Interlink were supposed to deliver my package(s) today. I woke up at 8am to a text giving me a "delivery window" of 8am-7pm. Great start. At 9:30am I received an email stating that the delivery had failed. Pretty odd; I had been awake since the first text one hour ago and the doorbell is very loud (we also have a huge door knocker), so I can only assume that it wasn't pressed. Went to the porch and found a calling card. Great. Phoned up the local depot and explained the situation to the guy... (read more)
★☆☆☆☆
“Strong Contenders for Worst Courier Company”
Written on: 11/03/2013
I have now waited in for two days for this lot to collect two parcels. I was told by the company that collection had been arranged for Friday 8 March. No courier and on enquiry I was informed that they were too busy! Nothing on Saturday. Monday 11 March I am told collection will be between 11.03 and 12.03. Nothing. When I enquired about their non arrival I was told driver had called and been told there was nothing to collect! Not sure whether their lying or stupid. Will it be third day... (read more)
December28's Comment
Written on: 14/03/2013
same here..what a stupid and dumb service ever..promised can deliver my package only in 3-4 days..but now already a week..asking for charge fee which its about 2,000MYR..already did the payment and tried to call them back for any progress, but the contact number was not available..what the hellll!! am i been fooled?
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★★★★★
“Great! Would Use Again”
Written on: 07/03/2013 by footso (3 reviews written)
I have, unlike many other reviews, had great experience with Interlink Express. I received my parcel today during the allocated hour time slot, with a 5kg steel pan costing me only £4.95 delivery (Next Day!) I would certainly use Interlink Express again. Great service, great value! (read more)
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Showing 11 - 20 of 268 Reviews
★☆☆☆☆
“Terrible service”
Written on: 07/03/2013
Our package was delivered to the wrong house, even though the correct address was on the package. The tracker said 'delivered, signed by ****** (our surname' but I had been waiting in and hadn't not signed anything! My husband called and was advised it had been left by the shed. It hadn't. He called back and was told they would speak to the driver and get it resolved. It wasn't resolved. I called back later and they said again they would call the driver and call me back. They didn't, so... (read more)
★☆☆☆☆
“Worst delivery company. Should be Re branded Stinkylink!”
Written on: 07/03/2013 by Narmangie
Two deliveries not delivered. Rude driver. Complained to local office, had to drive 14 miles to collect parcels. Service with a snarl.. (read more)
★☆☆☆☆
“the worst services I ever had”
Written on: 01/03/2013 by jomloda77 (1 review written)
All the reviews from other people speak for themselves, mine is no different. Few words to describe :Liars, rude, not responsible, lazy and so on and on....In my opinion it has to be some reason behind this that they been in your address when they were not. Because it seems that they do not deliver on purpose. I think it has some connection with petrol money, they just lie to go there again and again. I don't know but it must be some reason that they act like this. (read more)
★★★★★
“Excellent!”
Written on: 25/02/2013
Loved the tracking system. The morning of my delivery I was informed of the hourly slot it would be here. It arrived when it was meant to. Cant fault the service! (read more)
★☆☆☆☆
“Unreliable and dishonest”
Written on: 25/02/2013
Interlink gave us a one hour slot for collection of a parcel which needed to be returned today to avoid paying another month's rental. We waited in and looked out for them but they did not turn up, and sent an email saying that we were not in when they came. We may now have to pay an extra month rental for the item. I cannot contact them by phone. I will now have to use another day of my annual leave to wait in for them again. (read more)
★☆☆☆☆
“Pathetic ”
Written on: 25/02/2013
Booked a days holiday as my allocated time slot was in the middle of the day. Waited in all day, even though they missed the allocated slot on the chance that they might be running late. Sent a tweet about the failed delivery, Samy from Interlink tweeted back hat she/ he would investigate and get back to me. I chased Samy a few more times and still no response. I also chased by email but I am still awaiting a reply......this alone says a lot bout the service provided. Complained to the... (read more)
★★★★★
“Am I really the only one who's had good service?”
Written on: 17/02/2013
I've read numerous bad reviews about Interlink & was expecting the worst when I found out that my goods were being delivered by them. However, the item arrived exactly within their 1 hour time slot. Obviously a fluke!? However in the last 2 months I've had 3 further deliveries from them, the 1st was delivered & signed for by my neighbour as I was out, again within the allotted 1 hour time slot. The next time, the driver called me as he couldn't find my house (we're not the easiest to find),... (read more)
★☆☆☆☆
“Ridiculous”
Written on: 15/02/2013
My brother's Christmas present arrived today, I never gave my permission to anyone to go into my garden, the delivery men unlocked my back gate then proceeded to open my shed and I can only assume they then threw the parcel in there as there is a giant tare in the box. I am incredibly insulted and want to contact their management, if there is any damage to the present they WILL be refunding me completely. (read more)
★☆☆☆☆
“Very bad – unacceptable”
Written on: 05/02/2013
i came home to find a card in letter box with the box ticked left in garage, i opened garage with the 1 and only key i have for it and there,s the box inside? i rang interlink and asked how it got inside ,i got aload of abuse and back chat from GLEN SHAW at gateshead and told to ring back in an hour. not happy with this i asked to speak to a manager,no i did not get one somebody then come to the phone and told me the door was open but i had to use my 1 key to open it . the point is i... (read more)
★★★★★
“Excellent service.”
Written on: 04/02/2013 by Gazanddeb
I wasn't sure what to expect with all the poor reviews but the service I received was the best I have ever encountered. Choice of delivery dates, an e-mail informing me of delivery in a 1 hour slot, parcel arrived 2 minutes into time slot. Great service many thanks Interlink. (read more)
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Showing 21 - 30 of 268 Reviews
★☆☆☆☆
“Wouldn't touch them with a barge pole”
Written on: 29/01/2013 by wedidngphotographer
Totally appalling service from start to finish for this delivery. Failed to deliver at stated time, failed to call me back, failed to inform me of any issues, failed to confirm re-delivery time / date. failed to offer any compensation for what is essentially two 1/2 days I had to spend waiting for delivery. (read more)
★☆☆☆☆
“Unreliable, Uninformed, Unhelpful”
Written on: 18/01/2013
Yet again Interlink Express/DPD have been supremely incompetent at either delivering items even remotely close to the promised delivery date, and woefully short on customer service skills and staff training. Promised redelivery dates have been meaningless. I was told one story from 'Central Services' on two separate occasions that my parcel would be redelivered the following day,(two different employees). When I yet again got completely conflicting info from local depot, was informed by... (read more)
★☆☆☆☆
“What a ****up!”
Written on: 15/01/2013 by CheatedAgain (1 review written)
Received message saying when parcel would be delivered, offering other date or deliver to neighbour. Chose to change delivery date, received message confirming new date. Parcel was delivered to somebody else in my road on the original date - tracking gave a name but I didn't know them. Got home on the date parcel was supposed to arrive - no card or note to tell me where my parcel was. Went door to door, up and down the street and eventually found the person it had been delivered to. What a... (read more)
★☆☆☆☆
“Not great”
Written on: 15/01/2013 by jberragan (1 review written)
You tell them a day to deliver, take a day to work from home, wait all day, even get told the hour it will be delivered, then you receive an email saying "sorry you weren't home, please arrange another time to deliver". I don't know if the delivery men are missing stops or just can't seem to work the doorbell. When this happens once it's ok, when it happens 2-3 or more times you start to get annoyed. It's half impossible to call up a human being customer service rep, when you do they... (read more)
★☆☆☆☆
“Lied about a card.”
Written on: 10/01/2013
Interlink Express look efficient, sending an email telling you when they are comming. However the time passes and then they send another email saying they couldn't deliver because you were out, and that they left a card. As with other reviewers, I wasn't out, and the dogs would certainly have barked if their van had pulled up. Unlike other reviewers, I wasn't even left a card. So the message saying that they had left a card was a lie. I went on their web site and asked them to deliver... (read more)
★☆☆☆☆
“Parcel to Spain go to Sweden!!!!”
Written on: 05/01/2013
Parcel to Spain, go to Sweden!!! lol, where is my parcel now? when it come to me??? number:8385122581 . in the tracking says that its in goteborg since 28 december, nice holidays to my parcel!!!.Left England on 19 decem. Laughing just to keep from crying, its New year!!!! (read more)
★☆☆☆☆
“I AM IN, didn't even knock at my door”
Written on: 04/01/2013 by Sarah1030 (2 reviews written)
Five minutes ago I heard a what I thought was a leaflet going through My letter box , Went to check yes was their calling card by the time I went out they had drove off Now I have to arrange for redelivery Can't chose the date to my day off either lazy service There's a lot of terrible couriers and these have joined my list of Try and avoid at all costs (read more)
★☆☆☆☆
“USELESS COMPANY DO NOT USE”
Written on: 30/12/2012
STILL WAITING FOR MY NEXT DAY DELIVERY 4 DAYS LATE. THEY SEND YOU SMS ND YOU WAIT IN. THEY DON'T DELIVER. YOU CANNOT CONTACT THEM EASILY BY PHONE. THEY DO NOT RESPOND TO EMAILS. WHEN YOU DO MANAGE TO CIRCUMVENT THEIR TELEPHONE SYSTEM THAT IS NOT DESIGNED TO LLOW YOU TO SPEK TO. HUMN, THEY DO NOT GET BCK TO YOU S PROMISED. WORST COURIER COMPNY I HVE EVER ENCOUNTERED,!!!! NO CUSTOMER FOCUS WHATSOEVER!!!!! (read more)
Jj12's Comment
Written on: 03/01/2013
Totally agree, wasted a day of my Christmas holidays waiting in
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★☆☆☆☆
“Shocking!”
Written on: 29/12/2012
Do not use this lot. I have had an absolute nightmare with them including arranging for me to drive a 1hr 20min to collect a parcel as agreed on the telephone the previous evening, get there to find a notice saying the office was closed due to illness, for parcel collection ring a mobile number, rang the number which just constantly went to voicemail. No response from messages left. Stay away they are terrible. (read more)
★☆☆☆☆
“Never again!”
Written on: 27/12/2012 by odysseus3 (1 review written)
Having received a text message from Interlink on 22/12/12 stating that my parcel (a Christmas present) would be delivered on Christmas Eve, I waited in all day -and, of course, nothing came. Now, 3 days later, the recorded message on their misnamed 'Customer Service' number tells me that they've 'been unable to help on this occasion' before I even get to enter my parcel number. I know it's Christmas, but if they cannot provide the service, they shouldn't offer it. I will not purchase any... (read more)
Odysseus3's Response to odysseus3's Review
Written on: 28/12/2012
**Addendum** I'm pleased to report that the parcel has now (28/12/12) been delivered -and within the advised time slot.
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Showing 31 - 40 of 268 Reviews
★☆☆☆☆
“Don't deliver as promised and lie , ”
Written on: 22/12/2012 by iofhorus (1 review written)
delivery due last Tuesday : waited all day despite their fictituous time slot : no delivery, no delivery Wed ..on Thurs an apparent "no one at home but card left" which is a total lie as there was no attempt to deliver nor was a card left . Contacted the company dumb enough to use these jokers on Friday to cancel the order.... the company called back later and said they had spoken to Interlink at length: they promised they would definitely deliver by end of Friday...you guessed it NO... (read more)
★☆☆☆☆
“Delivered to wrong address!”
Written on: 21/12/2012
Ordered an item from a high street retailer. Received a text to confirm delivery time and driver. 30 minutes after parcel should have arrived, I checked the on-line tracking system to discover they had delivered the parcel to the wrong address!!! I called customer service, where a very helpful lady did do her best to try to resolve the problem, she confirmed my address as the delivery address and was also puzzled as to why the parcel had been delivered to the wrong address. The depot was... (read more)
★☆☆☆☆
“Next Day still not arrived 4 days later”
Written on: 20/12/2012 by Lacelot (1 review written)
I paid for next day. Received an e-mail saying it would be delivered the day after that. Was then told it had been delayed until the next day. The next day the sysyem said it was on the van for delivery between 6 & 7 p.m. but later said it couldn't be delivered due to severe weather conditions - it rained - unusual in Cornwall. The following day system said it had been held. Two phone calls later was told their system was not working - very annoying when I had been on hold listening to... (read more)
★☆☆☆☆
“Awful Service”
Written on: 19/12/2012 by mango1992 (1 review written)
My gas boiler broken down and engineer ordered a gas valve on 17th December 2012. The item was meant to deliver by Interlink Express on 19th December 2012. We tracked the parcel online using interlink tracking service. It says it deliver between 4.30 pm to 5.30 pm but it has not delivered mentioned time on item tracking service. Then I called the the Interlink and they said it says "unable to deliver" but they don't know the reason, the receivers address is not hard to find. The Interlink... (read more)
★☆☆☆☆
“Incredibly bad service”
Written on: 18/12/2012
Cannot believe how bad the service is. A text was received to say a parcel was to be delivered. When the parcel did not arrive checked the online tracking to find that a delivery was supposedly attempted, despite someone being in all day and no calling card being left. What liars! This isn't the first occasion this has happened. Hopefully if people keep complaining the distributors will use alternative carriers and interlink will end up bust! Not a moment to soon. One of the worst companies... (read more)
★☆☆☆☆
“A Complete Shambles”
Written on: 18/12/2012
1 Lied about failed delivery - reason noone was in (yes there was...Me all day) 2 No customer telephone number 3 No customer service It's seems its another company out there just interested in taking money for a service they can't fulfil and not really caring about its customers. (read more)
★☆☆☆☆
“Another failed next dat delivery”
Written on: 15/12/2012 by Danmitch43 (1 review written)
Paid for next day delivery, did not arrive today. Used tracking and it said out for delivery and was supposed to be here between 14:22 and 15:22, got email at 16:33 saying parcel will be late and will be delivered by 18:00. nothing at 18:00, look at the tracking, parcel is back in the depot. no word on when it will be redelivered. they will blame that its Christmas and its busy, well employ more people or don't accept orders you cant fulfill gave 1 star, only because you cant give no stars. (read more)
★☆☆☆☆
“Don't deliver”
Written on: 13/12/2012 by Pklll (2 reviews written)
This parcel was supposed to get to me next day. But it has been held in a holding station for days. I rang that holing station and they said that they would send it that night off and I will receive it the next day. The next day arrives. I go and track it expecting it to be in my local depot. But no now it's been held in the sorting facility. If you want your parcels to be delivered quickly and on time, make sure they are not using interlink. I think trading standards should remove the... (read more)
★☆☆☆☆
“Time wasters!”
Written on: 03/12/2012
So I ordered a parcel and interlink was meant to be delivering it, Waited in all day for parcel and no show as I had the email to prove they was meant to arrive before 9AM-11AM. Called later on that day, tried god knows how many times but seemed like they were 'soo busy' they couldnt answer there phones!!!!! Finally got through to someone and the driver apparently tried calling me! (LIES) as I've been in all day so they are delivering tomorrow which means I have to be in another day!!!!... (read more)
★☆☆☆☆
“Interlink and Amazon UK”
Written on: 01/12/2012 by joesmith22
Disgraceful....I see what has happened to me sound familiar as many other reviews here have same theme. I never received my Amazon order and the pattern is like some others, the driver went to wrong address and then you eventually never get your package. My guess is that the Interlink employees actually keep this and companies like Amazon pay the price for this. I order from Amazon and was told it would be delivered within 1 week. The package was not delivered and the calling card was... (read more)
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Showing 41 - 50 of 268 Reviews
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Libellula's Response to Libellula's Review
Written on: 13/04/2013
Update:
Saturday, 13 april, yesterday I was sent the telephone number of the local French depot. No reply since I tried late yesterday afternoon. This morning still no change on both the DPD and interlink Express tracking websites, my parcel is still classed as being at the depot.
That makes it 17 days since Interlink have had my parcel, and for 14 days it has been in the dpot.???