Equifax Credit Report Reviews - www.equifax.co.uk

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Latest Reviews

“ABSOLUTE RIP OFF”

Written on: 18/03/2015 by Wright1993 (1 review written)

Awful customer service, was charged £14.95 for not cancelling the 30 day free trial by 1 DAY and they refused to refund or even consider reducing the charge, however they were more than happy to discuss a half price monthly charge reduction if I stayed with them!!!!! Absolute joke. However when I also forgot to cancel my Amazon prime free trial by a WEEK, I got a full refund. I think Equifax should consider taking some tips from other services… Read Full Review

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“Terrible "service". Please avoid!”

Written on: 16/02/2015 by 65Hatch (1 review written)

I used eqififax to obtain credit report for a mortgage application. I cancelled the subscription for myself and my husband in December and they have been taking payments until February! I have tried to dispute but am continually put on hold on their phone line. Their "customer service" agents are border line rude and completely unhelpful. Additionally they suspended my on line log in so I could not manage my account via the website either. What a great way to just continue helping… Read Full Review

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“JUST DO NOT USE”

Written on: 13/02/2015

If you are thinking of checking your credit rating just don't bother even considering this shoddy outfit. Use Noddle which is completely free and they will not fleece you from your hard earned cash like Equifax do. … Read Full Review

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“rip off, death sentence”

Written on: 06/11/2014 by Seamus320 (1 review written)

I applied for £2 statutory online report which their website promises that you can see instantly, but after entering the personal details and other absurd questions on further checks on identity and payment details, it denied giving it instantly and received an message to contact them to activate the acocunt and for further documents like my passport and utioity bills. its just a rip off… Read Full Review

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“just wrong”

Written on: 30/10/2014 by Douglassw140 (1 review written)

They have my age wrong and refuse to ammend it despite receiving relevant documents… Read Full Review

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“Equifax - Don't sign up and don't trust them”

Written on: 14/09/2014 by gsDalrymple432 (1 review written)

I signed up with them on 07/07/13 for a 30 day free trial. I cancelled it on 03/08/13 before the end of the trial period and received 2 email confirmations of cancellation. I thought that was the end of it. 1 year later! my credit card statement for August 2014 arrives and guess what......EQUIFAX have taken £2.99 on 04/08/14 and according to my Credit card company they have also taken same for Sept 2014. When I contacted Equifax for a refund, they advised to get a refund I have to sign up… Read Full Review

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“Useless”

Written on: 19/06/2014 by ritchie89 (1 review written)

Wow please avoid these. You may aswell be having a conversation with yourself rather than equifax customer service team… Read Full Review

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“failed online report”

Written on: 11/06/2014 by qbHood1968 (1 review written)

This is the second time I have applied to have my report online and it has come back failed. I have answered the online security questions which I am 100% sure of the answers but it has still said I have failed and need to contact them on an 0844 number. I found the form easy to complete. Is this just another way of Equifax making money… Read Full Review

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“terrible avoid”

Written on: 03/05/2014 by 464McWilliams (1 review written)

call the uk contact number not quite as bad as the ones listed on the website… Read Full Review

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“Outdated credit report and took money even after...”

Written on: 24/04/2014 by LeonardoGilliam324 (1 review written)

This is the worst service. Not they had the wrong information and outdated address. But they even withdrew money from my bank account after cancelling the trial. I had to call my local council to check if i was registered or not to which they told that equifax dont update the voter data regularly in their system. Suprisingly other credit check agencies had the updated data… Read Full Review

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“Inaccurate unhelpful detritus”

Written on: 24/03/2014 by 24Law (1 review written)

I would say a 1 star review is too high for this joke of a company. I found out about equifax when denied a mobile phone contract. Now let me tell you my experian credit score is 999 having never missed a mortgage payment or ever been late in paying any of the numerous loans I have held since the age of 18. 14 years of having good fully repaid credit without defaults. BUT because equifax didnt recognise my address or that I even lived at my current address they automatically score me as… Read Full Review

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Bigbird8899's Comment

Written on: 28/04/2014

Only fools pay the monthly fee,scores are WORTH nothing! Take it from someone who previously worked for Experian! All creditors that carry out searches,check for late payments,defaults,CCjs,and bankruptcies! Companies do NOT see your score! Some companies will decline you with your score of 999, if you clear your cards of every month and earn them no money! I know of somebody who never had any credit had a 999 score from Experian and was declined credit,just ignore the scores

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“i APPLIED FOR A £2 CREDIT REPORT AND WAS UNABLE TO DO...”

Written on: 02/02/2014

i APPLIED FOR A £2 CREDIT REPORT AND WAS UNABLE TO DO IT ONLINE AS I HAD PREVIOUSLY HAD AN ACCOUNT WHICH I HAD CANCELLED YEARS BEFORE. I RANG AND SPOKE TO A NON ENGLISH PERSON WHO ASSURED ME IT WAS A £2 REPORT AND I HAD NOT BEEN RE-SIGNED UP FOR A MONTHLY ACCOUNT. I NOW FIND THEY HAVE TAKEN £15 FROM MY ACCOUNT WITHOUT MY AUTHORITY AND ARE REFUSING TO GIVE IT ME BACK. WHAT ON EARTH WOULD ANYONE WANT TO PAY £15 PER MONTH FOR RUBBISH INFORMATION THAT IS NOT EVEN UP TO DATE. I WILL BE REPORTING… Read Full Review

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“horrendous”

Written on: 21/01/2014

I applied for my free credit report on equifax as I was looking at applying for a mortgage. My partner had Already signed up and said it was easy. My account failed to process and I received emails demanding that I called them if I wanted my report. I called the number and was immediately put through to a non-uk call centre where I was asked for all the same information again before the man at the other end told me that they could not let me have my report unless I proofed who I was by sending… Read Full Review

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“equifucks”

Written on: 25/12/2013

Can't beleive this company has the power to say yes or no to a mortgage! And they will say no, It's in their interests to say no, thats how they make money. Ruining peoples lifes, just like the other company, Excreation. Need to be investigated for ruining peoples lifes… Read Full Review

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“Disturbingly slick, providors of false information”

Written on: 27/11/2013 by fudge1948 (1 review written)

This in my opinion is a company that's very foundations are built around slick scamming. The offer of a free 7 day trial is a ruse to get your credit card details simply because at the end of the 7 day trial you can't unsubscribe...they make it nigh on impossible. Importantly the 7 day sneak preview of your credit rating is utter balderdash and if you attempt to get full detail/access...you get a squirmingly insincere apology about computer glitches...the only skill this company has is in… Read Full Review

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“Avoid at all costs”

Written on: 16/11/2013 by jonah373 (1 review written)

Basically, they take your money without your consent, even after you've cancelled your subscription. Unbelievable they have not been shot down… Read Full Review

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“what a load of rubbish”

Written on: 28/09/2013

signed up with them they took the £2 payment then I got a message to call them for more details so I could go onto my account. went through more details over phone with them to be told after about 15 mins I have to send more details before I can see my account. so they have took my money an showed me nothing thanks for nothing Equifax ur a waste of time… Read Full Review

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“Very hard work!!”

Written on: 17/09/2013

Very disappointed with this service. Signed up to review my credit history and to help me improve my credit rating after receiving a ccj in 2008. This had been settled in full within 3 months of issue and both prior and since its issue, all my bills are paid regularly by direct debit. My summary report shows an excellent history in all categories apart from the paid ccj, which is highlighted as very poor inspite of it having been settled 5 years ago. This appears to be the only blot on an… Read Full Review

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“rip off ”

Written on: 11/09/2013

I joined Equifax two years ago, found they had been taking £14.00 a month from my account, sometimes three payments were being taken. I found that I had joined my husband up as well, thought viewing credit file was only £2.00 each. Once they get your credit card details you cannot cancel payments. I have been paying for nothing, in some cases £20.00 a month. Another way to take money from hard working people, time this was stopped credit reports should be free, and quite honestly done away… Read Full Review

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“Credit Report Rip Off”

Written on: 21/08/2013

Wanted to see credit report so had to subscribe to free trial. After viewing report immediately phoned and cancelled subscription. Advisor spoke poor English and getting the advisor to understand me was difficult. After trying to persuade me to keep subscription for a lenghty amount of time, eventually said she'd cancel it and asked me to affirm by email. Imagine my surprise some months later when I receive an email saying 'no changes to credit report' and when I checked, the direct debit had… Read Full Review

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