Equifax Credit Report Reviews - www.equifax.co.uk

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Latest Reviews

“Useless”

Written on: 19/06/2014 by ritchie89 (1 review written)

Wow please avoid these. You may aswell be having a conversation with yourself rather than equifax customer service team… Read Full Review

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“failed online report”

Written on: 11/06/2014 by qbHood1968 (1 review written)

This is the second time I have applied to have my report online and it has come back failed. I have answered the online security questions which I am 100% sure of the answers but it has still said I have failed and need to contact them on an 0844 number. I found the form easy to complete. Is this just another way of Equifax making money… Read Full Review

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“terrible avoid”

Written on: 03/05/2014 by 464McWilliams (1 review written)

call the uk contact number not quite as bad as the ones listed on the website… Read Full Review

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“Outdated credit report and took money even after...”

Written on: 24/04/2014 by LeonardoGilliam324 (1 review written)

This is the worst service. Not they had the wrong information and outdated address. But they even withdrew money from my bank account after cancelling the trial. I had to call my local council to check if i was registered or not to which they told that equifax dont update the voter data regularly in their system. Suprisingly other credit check agencies had the updated data… Read Full Review

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“Inaccurate unhelpful detritus”

Written on: 24/03/2014 by 24Law (1 review written)

I would say a 1 star review is too high for this joke of a company. I found out about equifax when denied a mobile phone contract. Now let me tell you my experian credit score is 999 having never missed a mortgage payment or ever been late in paying any of the numerous loans I have held since the age of 18. 14 years of having good fully repaid credit without defaults. BUT because equifax didnt recognise my address or that I even lived at my current address they automatically score me as… Read Full Review

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Bigbird8899's Comment

Written on: 28/04/2014

Only fools pay the monthly fee,scores are WORTH nothing! Take it from someone who previously worked for Experian! All creditors that carry out searches,check for late payments,defaults,CCjs,and bankruptcies! Companies do NOT see your score! Some companies will decline you with your score of 999, if you clear your cards of every month and earn them no money! I know of somebody who never had any credit had a 999 score from Experian and was declined credit,just ignore the scores

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“i APPLIED FOR A £2 CREDIT REPORT AND WAS UNABLE TO DO...”

Written on: 02/02/2014

i APPLIED FOR A £2 CREDIT REPORT AND WAS UNABLE TO DO IT ONLINE AS I HAD PREVIOUSLY HAD AN ACCOUNT WHICH I HAD CANCELLED YEARS BEFORE. I RANG AND SPOKE TO A NON ENGLISH PERSON WHO ASSURED ME IT WAS A £2 REPORT AND I HAD NOT BEEN RE-SIGNED UP FOR A MONTHLY ACCOUNT. I NOW FIND THEY HAVE TAKEN £15 FROM MY ACCOUNT WITHOUT MY AUTHORITY AND ARE REFUSING TO GIVE IT ME BACK. WHAT ON EARTH WOULD ANYONE WANT TO PAY £15 PER MONTH FOR RUBBISH INFORMATION THAT IS NOT EVEN UP TO DATE. I WILL BE REPORTING… Read Full Review

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“horrendous”

Written on: 21/01/2014

I applied for my free credit report on equifax as I was looking at applying for a mortgage. My partner had Already signed up and said it was easy. My account failed to process and I received emails demanding that I called them if I wanted my report. I called the number and was immediately put through to a non-uk call centre where I was asked for all the same information again before the man at the other end told me that they could not let me have my report unless I proofed who I was by sending… Read Full Review

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“equifucks”

Written on: 25/12/2013

Can't beleive this company has the power to say yes or no to a mortgage! And they will say no, It's in their interests to say no, thats how they make money. Ruining peoples lifes, just like the other company, Excreation. Need to be investigated for ruining peoples lifes… Read Full Review

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“Disturbingly slick, providors of false information”

Written on: 27/11/2013 by fudge1948 (1 review written)

This in my opinion is a company that's very foundations are built around slick scamming. The offer of a free 7 day trial is a ruse to get your credit card details simply because at the end of the 7 day trial you can't unsubscribe...they make it nigh on impossible. Importantly the 7 day sneak preview of your credit rating is utter balderdash and if you attempt to get full detail/access...you get a squirmingly insincere apology about computer glitches...the only skill this company has is in… Read Full Review

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“Avoid at all costs”

Written on: 16/11/2013 by jonah373 (1 review written)

Basically, they take your money without your consent, even after you've cancelled your subscription. Unbelievable they have not been shot down… Read Full Review

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“what a load of rubbish”

Written on: 28/09/2013

signed up with them they took the £2 payment then I got a message to call them for more details so I could go onto my account. went through more details over phone with them to be told after about 15 mins I have to send more details before I can see my account. so they have took my money an showed me nothing thanks for nothing Equifax ur a waste of time… Read Full Review

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“Very hard work!!”

Written on: 17/09/2013

Very disappointed with this service. Signed up to review my credit history and to help me improve my credit rating after receiving a ccj in 2008. This had been settled in full within 3 months of issue and both prior and since its issue, all my bills are paid regularly by direct debit. My summary report shows an excellent history in all categories apart from the paid ccj, which is highlighted as very poor inspite of it having been settled 5 years ago. This appears to be the only blot on an… Read Full Review

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“rip off ”

Written on: 11/09/2013

I joined Equifax two years ago, found they had been taking £14.00 a month from my account, sometimes three payments were being taken. I found that I had joined my husband up as well, thought viewing credit file was only £2.00 each. Once they get your credit card details you cannot cancel payments. I have been paying for nothing, in some cases £20.00 a month. Another way to take money from hard working people, time this was stopped credit reports should be free, and quite honestly done away… Read Full Review

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“Credit Report Rip Off”

Written on: 21/08/2013

Wanted to see credit report so had to subscribe to free trial. After viewing report immediately phoned and cancelled subscription. Advisor spoke poor English and getting the advisor to understand me was difficult. After trying to persuade me to keep subscription for a lenghty amount of time, eventually said she'd cancel it and asked me to affirm by email. Imagine my surprise some months later when I receive an email saying 'no changes to credit report' and when I checked, the direct debit had… Read Full Review

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“RIP OFF MERCHANTS”

Written on: 07/08/2013

TOTAL WASTE OF TIME, HIGHLY MISLEADING, NOT ONLINE AS YOU HAVE TO SUPPLY EXTRA DOCUMENTATION ETC… Read Full Review

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“Totally inept”

Written on: 03/08/2013 by lysistrata (1 review written)

I ordered my £2 credit report by post. After about a week I was sent a form asking me to supply two document confirming my identity. These were posted back to them, but I heard nothing for about 3 weeks. Rang up their rip off premium rate phone line and was told that they couldn't accept one of the documents I sent. I was told to upload a different document to their website (after registering a 'Support account' with them). About a week later I tried logging in to this 'Support account'… Read Full Review

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Spp-Susse's Response to lysistrata's Review

Written on: 15/08/2013

I completely agree. I spent 30 minutes paying for a call in which they said they wanted my entire credit history for the past 6 years!! They are in the Philippines and read from a script, which means that they are difficult to understand at times and totally ignorant of the way in which we love with credit cards in the UK.

I finally got her to agree to let me have my credit report if I could tell her al my credit cards and the limits in them. I had already logged in and already verified who I was on-line and on the phone but they want to keep you on the phone.

She also wanted to know why I wanted a report, which is none of their business, but also then ignored the answer and read again from a script in fast, Americansied accent with nonsense abot 'my worries' when all I said was I wanted to check that Santander had done what they had promised and removed a flag which was their error.

I wish I had NEVER bothered with them.

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“rip off”

Written on: 25/07/2013

thought this would be easy only £2 how wrong i was fill in all the forms then was asked to phone them more money but managed to find free phone number i was asked lots of questions then told i had to email them copy of driving license and utility bill when i tried to log in to do this it wouldn't let me WASTED TO MUCH OF MY LIFE ON THEM NOW SO KEEP MY £2 NEVER AGAIN… Read Full Review

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“Avoid Equifax Completely”

Written on: 17/07/2013

I initially signed up with Equifax to take advantage of their free 30 day trial, after being a victim of credit card fraud. Fortunately my bank refunded the money but I wished to ensure security of my personal details. In order to establish my account, I had no choice but to call their advertised number to supply them with additional highly sensitive details. The fact that the call would cost me £6.00 speaks for itself. Poor customer service where you are kept waiting for long periods of… Read Full Review

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“Beware this company's money-grabbing tactics”

Written on: 15/07/2013 by rangemn (2 reviews written)

I needed an Equifax report in order to support a loan application, so I went to the website & obtained the supposedly "Free Credit Report". All seemed well, until just over a month later I discovered a £9.95 charge on my credit card, and upon digging deeper found that I'd been signed up to one of their monthly subscription plans. I was able to cancel quickly, but my free credit report has actually cost a tenner, plus another tenner for my partner as well! Maybe I did miss something cleverly… Read Full Review

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“Fraudulent company?? ”

Written on: 15/07/2013

Tried to access a credit report through equifax. Online application requested more information called the mumber provided. The non English speaking advisor asked for more information. This was not enough. Requested a copy of PASSPORT and utility bill. Do not trust this company, no other credit report company I have tried need this much info. Couldn't give me an explanation Then told I did not have enough credit agreements I.e credit cards, loans etc for them to find me. Is that not the… Read Full Review

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