Experian Credit Report www.experian.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Pointless, confusing and feels more like a scam”
Written on: 09/05/2013
After going through the whole hassle of registering, waiting for the NOT secure method of posting my access code through the post, I eventually get my report. The report is virtually meaningless. I am a web developer, and video game developer, and found the information to be confusing, and when I worked it out realised that it pretty much told me NOTHING. To add insult to injury they continued to bill me even when I had cancelled. Also the process of cancelling was so buried and convoluted... (read more)
★☆☆☆☆
“Save your money.”
Written on: 28/04/2013
I'm with Experian purely through my bankcard and so receive reports the moment my credit rating changes up or downwards. I took out insurance for my laptop (KNOWHOW) and when they mucked up the first months direct debit (£7.50) my credit rating went down a grade. Despite quickly sorting this out with KNOWHOW- Experian wouldn't rectify my grade. This month I paid off a large loan and you've guessed it- not the slightest upward move. I'm simply paying off what debt I have as soon as possible... (read more)
★☆☆☆☆
“STILL UNABLE TO CANCEL, NOW IN MORE DEBT BECAUSE OF...”
Written on: 24/04/2013
I applied for the 30 day free trial, I sent an e-mail to the so called customer services e-mail address to tell them i did not wish to continue with membership following the end of the trial...since then 6 months ago i have been charged £14.99 per month, I cannot get them to cancel, I am living on a very small amount at the moment, following redundancy, I have £20 to live on per week after bills and rent have come out. This £14.99 has made me late with my rent every month, I have had to... (read more)
Db1984's Comment
Written on: 24/04/2013
I have written and called to cancel my account multiple times. I have actually moved countries and only just realised it was STILL running. they now owe me a refund of 6 months, from when I originally cancelled. I have had NO response whatsoever. Agree with you.. They are completely useless.
Reply to this comment
Apgmiles's Comment
Written on: 03/05/2013
simply county court them with the evidence
Reply to this comment
Apgmiles's Comment
Written on: 03/05/2013
Go to moneyclaim.gov.uk. Claim, inluding all your losses. then go to the FCA and ask them why they authorise this sort of behaviour. Also cancel mandate at your bank
Reply to this comment
★☆☆☆☆
“experian report is next to useless”
Written on: 20/04/2013
experian fail to mention to prospective customers that some of the biggest names in british business don't report to them, including BT. There is little point in buying your report from them as the report from equifax contains much more detail and actually does what it says on the tin. DO NOT WASTE YOUR MONEY ON AN EXPERIAN REPORT BECAUSE IT DOES NOT GIVE THE FULL PICTURE - COMPLETE WASTE OF MONEY (read more)
★☆☆☆☆
“Experian/Credit Expert ”
Written on: 18/04/2013 by Perturbed
I requested a £2 statutory credit report and was told that this would be a one off charge, I had not signed up for the 30-day free trial, only gave card details to see the STATUTORY CREDIT REPORT, this was in December '12. Now, in April '13, I see that they've made me a member without the slightest bit of advice and have been charging me 14.99gbp per month for the privelidge ever since. I fail to see how a direct debit can be set up so easily without my consent...the banks are just as much... (read more)
Apgmiles's Response to Perturbed's Review
Written on: 03/05/2013
You are one of many. Go to Moneyclaim.gov.uk - get recovery then go the FCA and ask them why they allow this rubbish.
Reply to this comment
Apgmiles's Response to Perturbed's Review
Written on: 03/05/2013
Go to moneyclaim.gov.uk. Claim, inluding all your losses. then go to the FCA and ask them why they authorise this sort of behaviour. Also cancel mandate at your bank
Reply to this comment
★★★★★
“Quick service and useful info”
Written on: 07/04/2013
I signed up with Experian's free credit report and score. You need to fill out your credit card details. The small print is easy to read through and understand. If you don't cancel the card after 30 days then you will have £14.99 membership fee debited from your account. The information they provide on you is clear, concise and detailed. All details may not be 100% up to date but this is understandable. An overdue catalogue payment was mentioned on my account which I had three weeks... (read more)
Apgmiles's Comment
Written on: 03/05/2013
Do you work for Experian?
Reply to this comment
Retroc64's Comment
Written on: 09/05/2013
My thought exactly!
Reply to this comment
★☆☆☆☆
“Always cancel after the free service.”
Written on: 06/04/2013
Im absolutely disgusted to find that for the past 6 months I've been charged £14.99 each month for a service I've not been using or had no idea about. They used my credit details which I gave them to have a FREE 30 day trial, because Tmobile had put a default on my account (which is another story - don't use Tmobile). Always read the small print, these guys take advantage of you in your hour of need. Everyone wants your money, I think it's rubbish! (read more)
★☆☆☆☆
“Scammed from the people who are supposed to protect you ”
Written on: 04/04/2013
Got a credit rating on line about 6 weeks ago after reading "money saving expert" who advertised a free credit check. Today noticed they had taken 14.99 out of my credit card without my knowledge or agreement. I eventually found a number to call and the guy cancelled the subscription i didnt veven know i had. he said it was in the terms and conditions. Who reads those!!! I asked for a refund and he declined. I told him the service itself was scamming money and was a joke . I feel i need... (read more)
Apgmiles's Comment
Written on: 03/05/2013
Go to moneyclaim.gov.uk. Claim, inluding all your losses. then go to the FCA and ask them why they authorise this sort of behaviour. Also cancel mandate at your bank
Reply to this comment
Gilly12's Comment
Written on: 03/05/2013
the cost with FCA for my calim of 14.99 is 25.00 so I wont bother. thanks anyway
Reply to this comment
Gilly12's Comment
Written on: 03/05/2013
sorry, Money Claim cost ids 25 pounds not FCA
Reply to this comment
Apgmiles's Comment
Written on: 03/05/2013
You get your costs back and it's done online
Reply to this comment
★☆☆☆☆
“Signed up for free trial then got tied in”
Written on: 29/03/2013
I signed up for the 30 day free trial, then did not receive any notification of how to cancel my subscription and then noticed that they have taken membership money withotu previously explaining to me what it would cost - this is an absolute shambles. And then I emailed their support email and just got a poxy automated repsonse with a poor answer to my question - Surely if I can sign up online I can cancel online too? I don't have time to deal with crappy call centres - I work in one so the... (read more)
★☆☆☆☆
“Outdated info nightmare to get removed”
Written on: 27/03/2013
They have over 12 different "aliases" for me, which is anything from my middle initial mrs and miss, my past 3 address one over 17 years ago and not linked to any current credit, now or within 6 years. I waited almost 2 weeks for my pin code and there is no telephone helpline for people paying the £2 fee only if you commit to the monthly subscription. They refuse to update my file, even though information is extremely out of date. Nightmare. Equifax has a much better system and layout. (read more)
See next 10 reviews
Showing 1 - 10 of 101 Reviews
★☆☆☆☆
“Very difficult to cancel, beware”
Written on: 13/03/2013 by LondonPimlico (1 review written)
You will have to cancel this service several times before Experian actually stop taking money from you. A company with very poor ethics - the bosses are fully aware of, and even encourage, the customer services team's dishonest approach to cancellations. I hope that one day the FOS, an MP, or a strong compliance officer at Experian will bring this company into line. (read more)
Apgmiles's Response to LondonPimlico's Review
Written on: 03/05/2013
Strong compliance officer !!!! Ho ho. Don't hesitate to County Court them.
Reply to this comment
★★★★★
“Most up to date report ten times better than Equifax!!!!”
Written on: 12/03/2013 by dcaine100 (2 reviews written)
Signed up for their free 30 day trail after I was a victim of identity fraud and my excellent rating was destroyed, the process was simple and easy just had to wait a week for the verification pin code in the post. Their report is right up to date and so far no problems! also tried Equifax but their info is massively out of date and very basic. (read more)
★☆☆☆☆
“Paid for Months and Never Seen A Report!!!”
Written on: 11/03/2013
Signed up to experian a year ago and waited for my pin to come through the post. Whilst waiting for the pin code due to a busy time in my life I forgot about the whole process for 6 months waiting for the pin to arrive. When I noticed on a bank statment that experian had taken a payment every month for the service and I had never recieved a pin code and couldnt gain access to view my score. I tried 3 times for a pin code after this and still havent recieved one! The last one was sent by... (read more)
Apgmiles's Comment
Written on: 03/05/2013
Go to moneyclaim.gov.uk. Claim, including all your losses. then go to the FCA and ask them why they authorise this sort of behaviour. Also cancel mandate at your bank
Reply to this comment
★☆☆☆☆
“This is where they belong in an old toilet!!!”
Written on: 20/02/2013 by Bertythebolt (1 review written)
Awful company ran with the help of their banking chums,wink wink nudge nudge who gets credit ect. Made me laugh on my local town website Expierian are giving £2,500 to an old toilet block in jenson buttons town here in Frome somerset-read for yourselves and have a cackle. (read more)
★☆☆☆☆
“Shocking dishonest unreliable”
Written on: 13/02/2013 by mannersdontcostathing (1 review written)
I signed up to view my credit file for 1 month in January 2012. I did not sign anything to say I wanted to enter in a monthly subscription. I realised I was being charged £14.99 later in the year and emailed to cancel. I was advised I could not cancel via email so after tryign to get through on several occasions, I finally got through to speak to someone. They tried to pursuade me not to cancel (even though I hadn't signed up to in the first place!!) but then confirmed my account... (read more)
Guest123457's Response to mannersdontcostathing's Review
Written on: 27/04/2013
If you speak to the financial ombusman you can get a refund from the date that you originally phoned and told them to cancel
Reply to this comment
★☆☆☆☆
“Terrible Service”
Written on: 27/12/2012 by Trevor_Nelson (1 review written)
When trying to contact experian to change incorrect information they held on my company they provide no inclination on the site of how to do this and when looking a the contact us section provide a phone number (expensive 0844) but this is fully automated and totally unable to speak to a real person! The automated options only act as an FAQ re-directing you to the experian website, very poor. They don't even offer an online chat person. They don't have any of the customer services that... (read more)
Creditexpertdarren's Response to Trevor_Nelson's Review
Written on: 15/01/2013
Hi there - if you can send me your contact details then I will ensure that it reaches the right person in our customer relations team and they will get back to you in person. darren.beach@uk.experian.com
Reply to this comment
★☆☆☆☆
“Mjm cleaning and maintenance martyn madden ”
Written on: 17/12/2012 by Disgruntled987
Do not go any where near this company. This company has treated its staff like something they dragged in on their shoe. I worked for them for only 2 months and gave sufficient notice when I decided to leave. I am still waiting 4 weeks after I gave notice to receive my final pay from them I have telephoned them probably no less that 20 times and even been to the registered office only to be met with violence and threats over the phone and physically person to person. I have been further... (read more)
★☆☆☆☆
“Very poor service, just want your money.”
Written on: 29/11/2012 by JackDorset (3 reviews written)
Paid £2 for basic credit report. 3 weeks later, still No email or letter with online access code, as promised. Chased up, after 4 days have an email saying their sytem indicates they need more proof of identity, this , that and the other, and a copy of Drivers licence or passport, all of which I have to send by post. Ok I can see that this might be needed, but why not tell me up front ? And email me as promised ? not let me chase up. Ok, it was only £2 but they still have my money. As for... (read more)
★☆☆☆☆
“SCAM ”
Written on: 21/11/2012
Advertised Free Credit check specifically says "card will not be charged" If you read small print you have to cancel membership within 14 days by email to avoid being charged. Despite the obvious scam trick I went ahead with the check and cancelled my account by email shortly after.. A few weeks later 14.99 deducted from my account and extremely difficult process to get refunded. This company behaves illegally and resorts to low life tricks to steal money from people. (read more)
★☆☆☆☆
“WORST COSTUMER SERVICE EVER”
Written on: 01/11/2012 by Evanmancuso
So I asked for a dollar credit report and they ended up charging me 31.95 plus the dollar. Im getting the 31.95 back in 7-10 business days but it took an hour on the phone. Every time I asked for a manger they kept just coming back to me with a better deal. First it was after the 7 says 9.95 for their service. Than it was 17.00 dollar refund than it was a full refund after 7-10 days. I was like alright well I still will like to talk to a manger. Have some concerns and comments. Sill blowing... (read more)
See next 10 reviews
Showing 11 - 20 of 101 Reviews
★☆☆☆☆
“Unacceptable”
Written on: 18/10/2012 by TestIt
Failed customers with high score in other agencies. (read more)
★☆☆☆☆
“Credit Expert !!!”
Written on: 11/10/2012
To all who want to check CreditExpert from Experian - do not even bother!! i have them on my DD 14.99 for last few months, not even once had any proper/up to date more detailed info - just my score . when started subscribtion i had 970 score - now 860, i havent borrow any extra money or lost income or been rejected by any other finance institution, the only thing done is just using creditexpert to get instant score report once monthly WICH IF YOU DO TO OFTEN IT WILL AFFECT YOUR SCORE! but... (read more)
★☆☆☆☆
“ILLEGAL CREDIT AGENCIES???”
Written on: 01/09/2012 by Heartsman999 (1 review written)
In the uk credit agencies were set up on the recommendation of ONE commissioners report back in the 70s. They are run LITERALLY VIA STEALTH,a magic roundabout of complaining to information commissioners office who (so called oversea them),they then pass the buck to the oft (office of fair trading),who pass you over to the FSA,who pass you back to the OFT!!!!! I have MUCH false info,HOWEVER if you do not pay the membership/check your score at total 13 pound per month THEY REFUSE TO REMOVE... (read more)
★☆☆☆☆
“its a con”
Written on: 12/08/2012 by gizmo15 (2 reviews written)
this is really another tax recently i could not renew my mortgage until i bought a report and was amazed this week when i went to renew my car insurance online with quickfit and was told they couldnt insure me and that i should get a experian credit report to see whats wrong purchased this but took my business elsewhere forgot to mention i was paying in full for insurance so dont no what they wanted a credit check for anyway it all seems a big con to get money for nothing as i never even... (read more)
Jackdorset's Response to gizmo15's Review
Written on: 29/11/2012
This is a large US company , basically all they want is your money. Poor service, and a hell of a job to get your money back. Give them , and all " Credit Agencys" a wide birth.
Reply to this comment
★☆☆☆☆
“It is not easy to cancel your free subscription”
Written on: 26/07/2012
I had misplaced my reference number, and have been unable to cancel my membership with credit experian after making phone calls and numerous emails. When calling up to cancel the membership, I answer many security questions to prove I am who I am, I am told that they are unable to cancel my membership unless I have a reference number. I have been told I have to request the reference number via email, which I have now numerous times. The email I send generates an automated email telling me... (read more)
Guest's Comment
Written on: 30/07/2012
Experian owed by Shareholders BlackRock Artisan Partners and Legal and General are given information by Banks and Credit Card Companies Their share trade at over £9.00 as of todays date. Some of this information is wrong andfresults in credit status of good customers being damaged. To rectify this it is necessary to go throug a procedure. I feel there is a duty of care all institutions should give and make sure their clients are fully aware of their credit score. Every institution that produces this information I believe should by law print the score on the top of their clients statment as a warning of what has been reported.If the information is correct then that is fine however if it is inaccurate it should be removed. May people don't understand how the system is geared against them. Many don't realise that the extra interest that feathers the banks next results from wrong information being filed. In my case a default notice was issued eventhough a DD was active with funds in the bank. They didn't take the money when they had been instructed to and then issued a default notice for £12.00 what other antics are they up to. I will investigate. We should all challange this system that amounts to a form of discrimination against individuals Watch for more news from me.
Reply to this comment
★☆☆☆☆
“membership a bit of a scam really”
Written on: 15/07/2012
You can find hidden away a £2 option for the report. I would suggest this. The membership includes 7 of insurance..against what!? I didn't ask to buy insurance. I asked to buy a credit report. Very frustrating Experian....Boom boom! Additionally, I found even the £2 option a poor user experience. I would happily pay (as you used to) £5 for my instant full score and report when I want it. £15 a month...WHAT ARE YOU SMOKING experian. Plus its ironic, getting people to take on more... (read more)
★★★★★
“Very useful !”
Written on: 25/06/2012
Great Site, Good Advice, Excellent information cant complain! (read more)
★☆☆☆☆
“Outdated reports and for a data company, they cant add up!”
Written on: 20/06/2012 by gandalfthewizard (2 reviews written)
I requested a copy of my report as i applied for a mortgage and they said they could not lend the amount i needed as i owed money elsewhere. I paid off all the money outstanding almost two months ago and yet they still show this as outstanding despite the date on each record showing it was updated twice since i signed up. I spoke to my card sullier to ask why their record was not accurate and they said that they definately updated the balance to zero and Experian were at fault. I emailed... (read more)
★☆☆☆☆
“Membership Con”
Written on: 16/06/2012
I took up the 30 day free membership with experian and cancelled after 2 months as I felt that the price was not worth the service. When the final cancellation date arrived, I received an email from them saying goodbye with details on how to reactivate the account in future. Less than 24hrs later an other email arrived warning me of a change in my credit report that maybe fraudulent or a change in credit details. It advised me to log back into my account to check my details. BEWARE! If you... (read more)
★★★★★
“Helped me get a Mortgage”
Written on: 01/06/2012
I joined Experian a few month ago - i don't have any bed credit history - but i learned a great deal on how to improve my score. Turns out my score was 'fair' at 806 due to the high utilisation of my available credit - my credit card was at around 75%. So i paid 400 a month into the card for two month - and my credit score is now 904 (Good) - I applied to the Halifax a month ago - and i move into my new house next Friday.. I'll be keeping this service for a while longer.. great resource (read more)
See next 10 reviews
Showing 21 - 30 of 101 Reviews
★☆☆☆☆
“Inaccurate information in almost all parts. ”
Written on: 20/05/2012 by matavin
I have been using the website for over 4-5 months now to try and gain a better understand of my financial situation and to improve my score. Every month my score fluctuates massively. I have no debts or arrears and have been produced a poor score several times a month. I looked further in to this and two major companies have wrong information about me. I have an ORANGE account history when it was actually another family member, I am shown to owe LLoyds bank £180+ for a credit card I do own... (read more)
★☆☆☆☆
“Sounds Dodgy”
Written on: 06/05/2012
I had every intention in signing up with experian credit but after looking at the reviews i'm glad i didn't. I have invested £2 in the paperwork contaning my report instead. However for a free credit report for life try noddle.co.uk i have never had a problem with this company and the customer service is fantastic. Hope this helps... (read more)
★☆☆☆☆
“Not accurate information”
Written on: 04/05/2012
I am a sole trader, not limited who pay my invoices on time and have been trading for over eight years without any problems (thankfully). I am a fully legitimate business and for the life of me I can not understand why experian give info to potential suppliers and tell them I am a caution (red warning). I have written to experian they have no information on my company? So how can they give a report??? This is not accurate and I have told them this and I am presently awaiting a phone call to... (read more)
★☆☆☆☆
“Giving wrong info to the banks”
Written on: 27/04/2012 by monkey80
1 star is too many to give, it should be big fat 0! I have recently applied for a basic bank account (yes, my credit is bad) and I have been declined because experian said to the bank that I am not registered in my electoral. I am, 2 days ago I have received a letter to vote and have even called my coucil to check if there is a mistake on their side. Looks like experian doesn't care that they ruin people's lives!!! stay away and appeal with your bank and asked them to use different credit... (read more)
★☆☆☆☆
“Naughty, Naughty Experian!”
Written on: 23/04/2012 by jasoncooke93 (31 reviews written)
See my Equifax review for the sheer hassle experienced trying to clean up defaults on my credit file that were added in error. Experian were a bit better on the support front, at least they pick up the phone in the UK. It doesn't get much better though... I worked tirelessly for 5 months to get 2 incorrect defaults removed from my Experian credit file (approx 20 phone calls, 15 emails, 10 letters) and having been fixed 'Satisfied' for about 7 days, it reverted back to show an outstanding... (read more)
★☆☆☆☆
“scam”
Written on: 21/04/2012 by parsnip12
I recently joined Experian .co.uk and got a credit score of 811 according to experian that is good, so i decided as i dont have a credit card i would apply for one and use the company experian recommend in their what card is good for you section. So you can understand how i felt when i was declined for a card and note saying if you have been declined write to experian and get a copy of your credit report. WHAT is the point of being a member and doing what they recommend when it does not... (read more)
★☆☆☆☆
“Price Gone up!!!! Stay away!!!”
Written on: 16/04/2012
Normally I don't leave reviews but this time I thought I should really let others know how I feel. I just got One line for all of you out there "Stay away from experian's online credit report service". The price has gone up from £6.99 to £15.99 for some reason. So don't bother instead order the £2 paper copy of your report. (read more)
★☆☆☆☆
“Rubbish and misleading”
Written on: 11/04/2012 by laurieannuk
I went in to renew my membership - I guessed that I wouldn't get the free trial again - and got a shock when I saw it was £14.99! This looks to have doubled in price over the past few years. Not only that, but at least £6.60 of this is for an insurance that I do not want or need - and you can't remove it. I thought I would e-mail them for some feedback and couldn't find any contact details where I could send a free text e-mail on the site - just go into categories that did not apply. It... (read more)
★☆☆☆☆
“Rip-Off!”
Written on: 25/03/2012
No answers from the poorly trained staff. Promises of call backs 6 times and no one ever has. Clean report from their website but finance companies are seeing something different. What is the point of a report for the user and different one for the finance companies. I actually had fraudulent activity on my history which had been marked as such. I had to get a financial institution to do it as experian claimed they could not. Their reports never indicated any of the information. ... (read more)
Guest's Comment
Written on: 08/04/2012
Hey i just read your comment about finance companies are seeing different then what your seeing but they can using equifax or call credit to view your profile and they must tell you and explain you in letter where they get this information then contact experain Email them best way is and leave rest to them happened to me couple of times incorrect information they have been giving by Bank so i contact them then i email experain and they have updated for me took couple of weeks because they need to get response from where you having problems they can't just take your words against them so they have to heard from both parties if your correct then experain will update for your after confirm from finance company but they will update for example now it's 8th of April now fiance company willing to do but will update on the 25th of April it will show on your date updated as 25th of April happened with me works for me get approval for a Credit card with out any hassle
and you should sign up for noodle credit https://www.noddle.co.uk/ free for life plus it's thre from call credit one of three credit agency bank use it to view your profile it's free for a life and if there's some thing different let experian now and let noodle now email them and they will correct for you don't ring them never do most of time people answering not good as people working on office desk they look in to it hardly answer phone call 50 times more salary how answering phone calls and so they don't want pay them more do they so they read your emails hardly reply but do there work when ever had problem over the phone never been solved but with email it have been solved i hope folks you understand me! thanks
Reply to this comment
★☆☆☆☆
“Milk&more”
Written on: 22/03/2012
I was amazed to find that my application to Milk&more - the online system for dealing with my milkman - was declined because of Experians assessment of my application details!! What next - Experian stopping me breathing in air? I guess I'll just have to go back to the traditional method of ordering things by note paper and paying by cheque. (read more)
See next 10 reviews
Showing 31 - 40 of 101 Reviews
★☆☆☆☆
“Credit Expert aka Experian taking money for no help at...”
Written on: 26/02/2012
Hi, I joined credit expert (experian) in the first week of january 2012 as advised by a high street bank to obtain a credit report. I sent my credit report to the bank who then asked me to add a notice of correction to my credit file so they can put in a request for me to obtain a mortgage. Upon registering I found that my credit score was being affected by a default which I incurred whilst at university and my current credit card balance, I cleared my credit card balance and the score... (read more)
Guest's Comment
Written on: 28/03/2012
I too Hate this company ..to fullest.. worse...paying monthly for no use..
Reply to this comment
★☆☆☆☆
“Financial Scam ”
Written on: 16/02/2012 by Scamhunter
Credit experts gives wrong advise totally opposite to the bank suggestion. Make unacceptable excuses to take the rating down. Its look like we buy the credit score. They ask me to be a member with a payment of 15 pounds a month, Gave me a good score when i decided to cancel the membership they downgraded my score with no reasons. Absolutely Scam. Trading standard has to jump in. (read more)
★☆☆☆☆
“social networking page to be set up in next couple of...”
Written on: 09/02/2012
Please join the fight to get Experian and its unfair charges exposed by liking the page. Once we have enough support we can do something to change the way they operate. In the states some years ago-they paid back peoples fees because there were complaints made-lets do the same here (read more)
★☆☆☆☆
“SCUM!”
Written on: 30/01/2012 by ascaheat
I cannot believe ths is advertised on the TV as a reccomeded credit report site. Irt is dispicable to see such companys being allowed to 'do business' and take advantage of individuals who only but there trust in the media!!! MY advice is if they offer you credit take it and be sesible if they dont then just take that as you have a rubbish credit!!!! DONT WASTE UR MONEY!! (read more)
★☆☆☆☆
“Disappointing and disgusting”
Written on: 16/12/2011 by Disgusting (1 review written)
When you decide to cancel membership with this company (within a few days of registering) they only give you £6 membership back and not your full £14.99. They took the full money out of my bank account straightaway but will take 5 days to put the poorly insurance sum of £6 back. Appalling company, rude staff, I have nothing good to say about this company. Unbelievable to think they can treat customers like this. (read more)
Guest's Response to Disgusting's Review
Written on: 18/12/2011
That sounds like an insurance cooling off - you wouldn't get the full amount for the membership as you would have used other features they provide. Because you're no longer covered for insurance you've paid for, they'll return that sum to you.
Reply to this comment
★★★★★
“i been with credit expert for almost 5 years”
Written on: 20/11/2011 by chictouch
hi there ibeen with credit expert for over 5 years i am very happy and they help me to manage all my credit cards and my score from 406 coming to 908 and now if i want apply for anything first i check my score .for £14 a months is worth it.happy customer mitra (read more)
★☆☆☆☆
“Same old story apparently!”
Written on: 27/09/2011 by alexojus (8 reviews written)
As everyone else on this website, I tried their "free" credit report membership and later been charged! As we had been refused a credit card and didn't think of the reason, we wanted to check our credit report for free!! One company stating a false late payment! After the issue was resolved within the free membership time limit, we called them to cancel. We received an email of acknowledgement but two months later (not one month!), they charged us for the full membership of £14.99! They now... (read more)
★☆☆☆☆
“Experian needs to be stopped!!!”
Written on: 26/09/2011
Till when is an agency that has the worst scoring system, the most inaccurate held info, and the most unfair scores and reports, going to be allowed to lead the opinion of creditors and lenders and their decisions? We're 10 persons, all with no debts, no late payments, no CCJ's and some of us are on the electoral register, others aren't. All 10 of us applied to check our scores with them, they have the lowest scoring system, we all had to stay with them after the free trial just to correct... (read more)
★☆☆☆☆
“rip off”
Written on: 14/08/2011 by linda123456
I was turned down by LV Insurance to pay my car insurance by monthly debit even though i was already paying monthly to Direct Line this was based on an Experian search my circumstances have not changed since I took the DD one out . I cannot get through to a human being on the end of a phone and I refuse to sign up to a regular monthly ripoff charge of £15 they should be investigated they are just out to make money! (read more)
★☆☆☆☆
“Experian - High Class Loan Sharks”
Written on: 21/07/2011
I have found to my detriment that this company is set up purely as a front to offer customers high interest loans. Their TV advert states that it is free to review your credit repoprt this is a lie. Their whole website is set up to make money out of you, you can only see your report after you have given them your card details why? you cannot cancel the monthly payment unless you call a certain number and be subjected to a load of sales patter about the wonders of paying for their service... (read more)
Guest's Comment
Written on: 23/09/2011
I joined them over a year ago but it took them 2 months to send out my pin. I was told that I would receive a refund for my first months payment in lue of the free charge guess what I'm still waiting for it!!!
I rang to cancel my membership as it suddenly was 14.99 a month instead of 7.99 a month when I orginally signed up btw I wasn't told of this change or opt into anything. At this point I mentioned the refund I have never received, I was told that that would happen and after being given a list of reasons to stay with them I finally got off the phone.
I still haven't received a refund and was told it takes up to 10 days because of the banks (haven't all major banks just introduced faster payments??) I asked to speak to the major at which point I was told our manager isn't available and we can get her to call you back in 24 hours which would mean 2pm on sat (they close at 1pm) bet I don't get a call back or my refund!!
Reply to this comment
See next 10 reviews
Showing 41 - 50 of 101 Reviews
overview
Top 5 Credit Agencies, Credit Reports & Credit Unions
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Check My File Credit Report www.checkmyfile.co.uk
35 reviews read latest review -
2. Identity Guard - www.identityguard.com
7 reviews read latest review -
3. Noddle - www.noddle.co.uk
42 reviews read latest review -
4. First Report www.firstreport.co.uk
12 reviews read latest review -
5. Leeds City Credit Union www.leedscitycreditunion.co.uk
8 reviews read latest review
Hot Stuff in
Latest Reviews in Credit Agencies, Credit Reports & Credit Unions
-
Noddle - www.noddle.co.uk
"Recommended by Martin Lewis is..." Read More
-
Experian Credit Report www.experian.co.uk
"Pointless, confusing and feels..." Read More
-
Equifax Credit Report www.equifax.co.uk
"Completely useless" Read More
-
Check My File Credit Report www.checkmyfile.co.uk
"Absolute nightmare" Read More
-
Credit Expert Online Credit report
"Value For Nothing" Read More
Latest items in Credit Agencies, Credit Reports & Credit Unions
Apgmiles's Comment
Written on: 03/05/2013
Go to moneyclaim.gov.uk. Claim, then go to the FCA and ask them why they authorise this sort of behaviour