Experian Credit Report Reviews - www.experian.co.uk

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Latest Reviews

★★★★★

“Great customer service ”

Written on: 23/04/2015 by Lauren.hunter1 (1 review written)

I rang up this afternoon to ask about my credir rating must say Astof and Ray on customer services have been the best customer service I have had in about 5 years! Great and left the phone feel positive and happy! Thank you both very much… Read Full Review

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★☆☆☆☆

“The Victim”

Written on: 21/04/2015 by Sanchezcy361 (1 review written)

Experian's $1.00 credit report = $24.95 automatic monthly charge claimed another victim today. will take you money and do nothing and awful service, awful people Recommend not to use it at all… Read Full Review

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★☆☆☆☆

“CREDIBILITY OF EXPERIAN CREDIT QUESTIONED”

Written on: 07/04/2015 by EnzoShelton405 (1 review written)

Considering that only 8 percent have recommended this, the question arises about the credibility of Experian Credit and its business ethics. Is there no one in the law enforcement agencies to look into this. Or is it because financial institutions are part of the problem ? How can a Credit Report be credible when the credibility of the organisation giving is questionable?… Read Full Review

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★☆☆☆☆

“useless”

Written on: 27/03/2015 by Aishaj187 (1 review written)

will take you money and do nothing when your file is wrong, then expect you to correct it. had someone else on my file with a different name and 27 years younger and still try to claim it was me. do not use them. no service at all… Read Full Review

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★☆☆☆☆

“Experian is terrible”

Written on: 25/02/2015 by Jazminej24 (1 review written)

awful service, awful people , yet seems to have great influence with lenders , the worst thing is . . to find out what they say about you - YOU have to pay for it disgusting - equal only to Parking Eye… Read Full Review

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Sholay's Comment

Written on: 07/04/2015

The problem is with the Electoral Commission allowing them access to their database to be used for commercial suppose. Same as DVLA. Legalised theft of database.

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★☆☆☆☆

“CUSTOMER SERVICE - NIL !!!!”

Written on: 16/11/2014 by GustavoTownsend (1 review written)

I am trying to repair my credit file and signed up to Experian for £15.00 per month. I decided to ring their customer services to ask a fews questions and the young man on the other end of the phone could not even string a sentence together, let alone discuss the best way forward to repairing my credit file. I understand it is near on impossible to cancel the subscription and I would advise anyonee having this problem to cancel the card that you made any payments on and advise your bank… Read Full Review

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Dissatisfied101's Comment

Written on: 19/01/2015

I agree wholeheartedly with your comments - Experian could not even get my information correct - what's the point in being in business if you are useless at it!!
I also agree it has proven impossible to cancel this payment.

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★☆☆☆☆

“Completely useless”

Written on: 30/08/2014 by Downey359 (1 review written)

Recommend not to use it at all, even for trial period. Did not receive any information or explanation about my credit score, i guess they do not understand them selves what does it mean the credit score and how does it work. Horrible service. … Read Full Review

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★☆☆☆☆

“Most anger inducing company I have ever encountered”

Written on: 28/08/2014 by mylalloyd (1 review written)

Told by my bank that I couldn't extend my overdraft because of information provided to them by Experian, I felt I had no choice but to sign up for a free trial to determine what the problem with my credit was. On sign up I was informed that I would not be charged the monthly fee automatically after the trial, I would need to confirm I still wanted to use the service. Clearly this wasn't the case. Money grabbing company, who obviously have no qualms about charging people who already have… Read Full Review

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James_Jones_Experian's Response to mylalloyd's Review

Written on: 28/08/2014

Hi. I'm really sorry you are unhappy with the service we provided. Please let me address some of the points you raise. The law gives you the right to check your credit report for just £2 and this is clearly signposted on our website homepage. If you choose to take advantage of the CreditExpert 30-day trial then we make it very clear, when you sign up, that you are joining a subscription service which becomes a paid membership after 30 days if you don't cancel. You actually have to agree to this before we let you proceed with the application. The cancellation number for CreditExpert is also a freephone number, so this shouldn't cost you any more to call, unless you call from a mobile and your plan excludes free 0800 calls. I hope the information you got while you were a member helped you work out why the bank refused your overdraft request. You can still come back to us at any time if we can provide support and you can send us questions for free through the 'contact us' links on our website too. If you went through your report and were none the wiser, it might prove useful to go back to the bank because only they know what they weren't happy with. I hope that helps and I'm sorry again you were left dissatisfied by your experience with us. We are here to help. James Jones, Experian

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★☆☆☆☆

“Experian Deceitful Business Practice”

Written on: 28/08/2014 by Williamson127 (1 review written)

Experian's $1.00 credit report = $14.95 automatic monthly charge claimed another victim today. I called the company and they agreed to refund the current month's charge only. I don't know where the trap is in their website, but like so many others I think this business practice is shameful, amounting to a consumer fraud. I am going to pursue this with the Better Business Bureau, the FTC, the Consumer Financial Protection Bureau, as well as the company's senior managers and legal department… Read Full Review

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★★★★☆

“No problem”

Written on: 15/08/2014 by francesca2430 (1 review written)

So originally I didn't want to open this account but was told it would help me to understand why I had a bad credit rating. The website was really simple to use, it gave me all the relevant information I needed. I just cancelled my membership as I no longer needed one and the two times I called up to speak to someone they were really helpful and very friendly… Read Full Review

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★★☆☆☆

“cancellation stress, avoid experian at all costs”

Written on: 11/07/2014 by emmah7852 (1 review written)

I was disappoited to find that you can't cancel online and have to phone (for a charged call) to cancel the 'free' 30 day trial. However I did manage to get through to the call centre relatively quickly to cancel my account. After being offered alternative services which I could pay for and clearly had no interest in (which cost me further money on the phone bill) the member of staff cancelled my account and I recieved an email saying it had all gone through and I would recieve no charges. I… Read Full Review

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★☆☆☆☆

“I pray for this company to go bust”

Written on: 25/06/2014 by LandinCarey359 (1 review written)

Have been chasing these useless guys for months to correct the electoral roll data of my previous address as it is not in the correct format which is causing declines in credit check. Situation hasn't improved a bitdespite spoon feeding information. I pray to the almighty for this company to go bust. There is already a class action lawsuit against experian in the USA. I wish the system was transparent and staffs are understanding to make corrections. What these guys are doing is ruining… Read Full Review

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★☆☆☆☆

“Dont use experian charge you very crafty”

Written on: 24/06/2014 by Darianl342 (1 review written)

You will sign up via the internet but dont think you will be able to cancel online you will have to call experian to cancel. And at that be handled by some arrogant customer service bloke who told me i should read the small print! In addition the credit report was not accurate for annualcreditreport.co.uk much better was an up to date report more info than experian in addition you can cancel online, please save your money!… Read Full Review

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★☆☆☆☆

“Calcellation Run Around”

Written on: 10/06/2014

Be warned - despite receiving a confirmation of my cancellation email and a promise to deal with it within 3 working days I realised some time later that my cancellation had not been processed and now Experian have declined to return my money. Apparently I could only cancel by phoning - not sure how this sits with the acknowledgement email - but lost the will to argue any further with the manager, not least as he was 'conversing' with me through his long suffering colleague Zeta. It is… Read Full Review

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★☆☆☆☆

“They took my £2 gave me a reference number weeks and...”

Written on: 28/05/2014 by 226Bragg (1 review written)

They took my £2 gave me a reference number weeks and numerous e mails later they still insist I never applied although my bank statement says different. Keep clear … Read Full Review

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★★☆☆☆

“Experian credit rating”

Written on: 18/05/2014 by ReganRobertson (1 review written)

Good service marred by the cancellation procedure. They are anxious to sign you up but when it comes to leaving its a massive problem. The phone lines don't work. You have to cancel through the bank. And they have a terrible reputation in banking for cancellation procedures. Stay we'll clear unless desperate… Read Full Review

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★☆☆☆☆

“rio off experian”

Written on: 06/05/2014 by Todd372 (1 review written)

11wks ago i did the experian "free" trial, rang and cancelled within a week as utter rubbish, yesterday they took £30 out of my account even tho i had cancelled. Rang my bank and they said i have to ring them to get it back as bank cant. Experia are biggest rip off ever, and today i will be ringing them!!… Read Full Review

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★☆☆☆☆

“So Slow”

Written on: 02/05/2014 by peterlifeguard (1 review written)

We had such a problem getting us registered in our new home with Experian. The council sent Experian the details of the electoral register on 1st April, I sent Experian letters from the council, the council sent Experian details and we sent our polling cards! This has been going on since the 8th April and all I get is "Oh I know" and emails saying we can take up to 28 days to respond! They have to be the worst credit rating company in the UK. Please someone tell me why businesses use them!… Read Full Review

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James_Jones_Experian's Response to peterlifeguard's Review

Written on: 02/05/2014

Hi there. Sorry it took a while to update the electoral roll information on your credit report. This would have been because, at that time, we and the other credit reference agencies were updating our entire electoral roll databases following the nationwide local council annual canvass, when they update and send us new registers covering every voter. This does I'm afraid take a while to process. At other times of the year we are able to process updates to the electoral roll very quickly. I hope you have a more pleasant and speedy experience the next time you get in touch. The 28 day period is simply a minimum legal requirement we are obliged to tell you about but we respond to most queries much quicker than that.
James Jones, Experian UK

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Peterlifeguard's reply to James_Jones_Experian's Comment

Written on: 07/05/2014

I have been speaking to Experian at least 3 times since a week since the 10th April to get the records updated, not one adviser mentioned this at all! Either they didn't know or couldn't be bothered! It is now 7th May and guess what, NOTHING HAS CHANGED, how bad are Experian!!!!

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Peterlifeguard's reply to Peterlifeguard's Comment

Written on: 07/05/2014

I have just spoken again to Experian 1.15pm (45 minutes) and was told "Oh it should of been done" by several advisers and a promise of a call back in 48hrs by a manager.Still nothing has been done! The last manager has taken over a week to call back and still not managed it so I think they mean 48 Days!!!!!

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★☆☆☆☆

“IMPOSSIBLE TO CANCEL THE FREE-TRIAL !!!”

Written on: 01/05/2014 by iamdavid (2 reviews written)

* PLEASE SUPPORT THIS CAUSE BY READING Experian Credit Expert offer a free 30-day trial of there services, supposedly to help you improve your credit score and evaluate your credit report / and prevent fraud. What Experian Credit Expert won't tell you is that, when you want to cancel the free-membership, it is IMPOSSIBLE !!! Please see the links below to Trust Pilot reviews / stories of some very angry free-trial users. They all seem to have found it impossible and stressful to cancel… Read Full Review

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★☆☆☆☆

“Paid for nothing!!!”

Written on: 22/04/2014 by 320Graham (1 review written)

filled out the on line form correctly. then was told there was a problem but my card was debited of £2. If there's a problem tell me before taking my money. (Had to give it 1 star wouldn't let me put 0)… Read Full Review

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