Experian Credit Report Reviews - www.experian.co.uk

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Latest Reviews

★☆☆☆☆

“CUSTOMER SERVICE - NIL !!!!”

Written on: 16/11/2014 by GustavoTownsend (1 review written)

I am trying to repair my credit file and signed up to Experian for £15.00 per month. I decided to ring their customer services to ask a fews questions and the young man on the other end of the phone could not even string a sentence together, let alone discuss the best way forward to repairing my credit file. I understand it is near on impossible to cancel the subscription and I would advise anyonee having this problem to cancel the card that you made any payments on and advise your bank… Read Full Review

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★☆☆☆☆

“Completely useless”

Written on: 30/08/2014 by Downey359 (1 review written)

Recommend not to use it at all, even for trial period. Did not receive any information or explanation about my credit score, i guess they do not understand them selves what does it mean the credit score and how does it work. Horrible service. … Read Full Review

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★☆☆☆☆

“Most anger inducing company I have ever encountered”

Written on: 28/08/2014 by mylalloyd (1 review written)

Told by my bank that I couldn't extend my overdraft because of information provided to them by Experian, I felt I had no choice but to sign up for a free trial to determine what the problem with my credit was. On sign up I was informed that I would not be charged the monthly fee automatically after the trial, I would need to confirm I still wanted to use the service. Clearly this wasn't the case. Money grabbing company, who obviously have no qualms about charging people who already have… Read Full Review

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James_Jones_Experian's Response to mylalloyd's Review

Written on: 28/08/2014

Hi. I'm really sorry you are unhappy with the service we provided. Please let me address some of the points you raise. The law gives you the right to check your credit report for just £2 and this is clearly signposted on our website homepage. If you choose to take advantage of the CreditExpert 30-day trial then we make it very clear, when you sign up, that you are joining a subscription service which becomes a paid membership after 30 days if you don't cancel. You actually have to agree to this before we let you proceed with the application. The cancellation number for CreditExpert is also a freephone number, so this shouldn't cost you any more to call, unless you call from a mobile and your plan excludes free 0800 calls. I hope the information you got while you were a member helped you work out why the bank refused your overdraft request. You can still come back to us at any time if we can provide support and you can send us questions for free through the 'contact us' links on our website too. If you went through your report and were none the wiser, it might prove useful to go back to the bank because only they know what they weren't happy with. I hope that helps and I'm sorry again you were left dissatisfied by your experience with us. We are here to help. James Jones, Experian

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★☆☆☆☆

“Experian Deceitful Business Practice”

Written on: 28/08/2014 by Williamson127 (1 review written)

Experian's $1.00 credit report = $14.95 automatic monthly charge claimed another victim today. I called the company and they agreed to refund the current month's charge only. I don't know where the trap is in their website, but like so many others I think this business practice is shameful, amounting to a consumer fraud. I am going to pursue this with the Better Business Bureau, the FTC, the Consumer Financial Protection Bureau, as well as the company's senior managers and legal department… Read Full Review

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★★★★☆

“No problem”

Written on: 15/08/2014 by francesca2430 (1 review written)

So originally I didn't want to open this account but was told it would help me to understand why I had a bad credit rating. The website was really simple to use, it gave me all the relevant information I needed. I just cancelled my membership as I no longer needed one and the two times I called up to speak to someone they were really helpful and very friendly… Read Full Review

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★★☆☆☆

“cancellation stress, avoid experian at all costs”

Written on: 11/07/2014 by emmah7852 (1 review written)

I was disappoited to find that you can't cancel online and have to phone (for a charged call) to cancel the 'free' 30 day trial. However I did manage to get through to the call centre relatively quickly to cancel my account. After being offered alternative services which I could pay for and clearly had no interest in (which cost me further money on the phone bill) the member of staff cancelled my account and I recieved an email saying it had all gone through and I would recieve no charges. I… Read Full Review

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★☆☆☆☆

“I pray for this company to go bust”

Written on: 25/06/2014 by LandinCarey359 (1 review written)

Have been chasing these useless guys for months to correct the electoral roll data of my previous address as it is not in the correct format which is causing declines in credit check. Situation hasn't improved a bitdespite spoon feeding information. I pray to the almighty for this company to go bust. There is already a class action lawsuit against experian in the USA. I wish the system was transparent and staffs are understanding to make corrections. What these guys are doing is ruining… Read Full Review

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★☆☆☆☆

“Dont use experian charge you very crafty”

Written on: 24/06/2014 by Darianl342 (1 review written)

You will sign up via the internet but dont think you will be able to cancel online you will have to call experian to cancel. And at that be handled by some arrogant customer service bloke who told me i should read the small print! In addition the credit report was not accurate for annualcreditreport.co.uk much better was an up to date report more info than experian in addition you can cancel online, please save your money!… Read Full Review

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★☆☆☆☆

“Calcellation Run Around”

Written on: 10/06/2014

Be warned - despite receiving a confirmation of my cancellation email and a promise to deal with it within 3 working days I realised some time later that my cancellation had not been processed and now Experian have declined to return my money. Apparently I could only cancel by phoning - not sure how this sits with the acknowledgement email - but lost the will to argue any further with the manager, not least as he was 'conversing' with me through his long suffering colleague Zeta. It is… Read Full Review

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★☆☆☆☆

“They took my £2 gave me a reference number weeks and...”

Written on: 28/05/2014 by 226Bragg (1 review written)

They took my £2 gave me a reference number weeks and numerous e mails later they still insist I never applied although my bank statement says different. Keep clear … Read Full Review

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★★☆☆☆

“Experian credit rating”

Written on: 18/05/2014 by ReganRobertson (1 review written)

Good service marred by the cancellation procedure. They are anxious to sign you up but when it comes to leaving its a massive problem. The phone lines don't work. You have to cancel through the bank. And they have a terrible reputation in banking for cancellation procedures. Stay we'll clear unless desperate… Read Full Review

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★☆☆☆☆

“rio off experian”

Written on: 06/05/2014 by Todd372 (1 review written)

11wks ago i did the experian "free" trial, rang and cancelled within a week as utter rubbish, yesterday they took £30 out of my account even tho i had cancelled. Rang my bank and they said i have to ring them to get it back as bank cant. Experia are biggest rip off ever, and today i will be ringing them!!… Read Full Review

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★☆☆☆☆

“So Slow”

Written on: 02/05/2014 by peterlifeguard (1 review written)

We had such a problem getting us registered in our new home with Experian. The council sent Experian the details of the electoral register on 1st April, I sent Experian letters from the council, the council sent Experian details and we sent our polling cards! This has been going on since the 8th April and all I get is "Oh I know" and emails saying we can take up to 28 days to respond! They have to be the worst credit rating company in the UK. Please someone tell me why businesses use them!… Read Full Review

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James_Jones_Experian's Response to peterlifeguard's Review

Written on: 02/05/2014

Hi there. Sorry it took a while to update the electoral roll information on your credit report. This would have been because, at that time, we and the other credit reference agencies were updating our entire electoral roll databases following the nationwide local council annual canvass, when they update and send us new registers covering every voter. This does I'm afraid take a while to process. At other times of the year we are able to process updates to the electoral roll very quickly. I hope you have a more pleasant and speedy experience the next time you get in touch. The 28 day period is simply a minimum legal requirement we are obliged to tell you about but we respond to most queries much quicker than that.
James Jones, Experian UK

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Peterlifeguard's reply to James_Jones_Experian's Comment

Written on: 07/05/2014

I have been speaking to Experian at least 3 times since a week since the 10th April to get the records updated, not one adviser mentioned this at all! Either they didn't know or couldn't be bothered! It is now 7th May and guess what, NOTHING HAS CHANGED, how bad are Experian!!!!

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Peterlifeguard's reply to Peterlifeguard's Comment

Written on: 07/05/2014

I have just spoken again to Experian 1.15pm (45 minutes) and was told "Oh it should of been done" by several advisers and a promise of a call back in 48hrs by a manager.Still nothing has been done! The last manager has taken over a week to call back and still not managed it so I think they mean 48 Days!!!!!

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★☆☆☆☆

“IMPOSSIBLE TO CANCEL THE FREE-TRIAL !!!”

Written on: 01/05/2014 by iamdavid (2 reviews written)

* PLEASE SUPPORT THIS CAUSE BY READING Experian Credit Expert offer a free 30-day trial of there services, supposedly to help you improve your credit score and evaluate your credit report / and prevent fraud. What Experian Credit Expert won't tell you is that, when you want to cancel the free-membership, it is IMPOSSIBLE !!! Please see the links below to Trust Pilot reviews / stories of some very angry free-trial users. They all seem to have found it impossible and stressful to cancel… Read Full Review

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★☆☆☆☆

“Paid for nothing!!!”

Written on: 22/04/2014 by 320Graham (1 review written)

filled out the on line form correctly. then was told there was a problem but my card was debited of £2. If there's a problem tell me before taking my money. (Had to give it 1 star wouldn't let me put 0)… Read Full Review

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★☆☆☆☆

“Experian are TERRIBLE.”

Written on: 19/04/2014

I've had nothing but trouble with Experian. I have a few details on my credit report that require updating, and you wouldn't believe the bloody hassle involved! They're horrendous to deal with. They don't communicate with one another, you'll have a different person email you each time, asking for the same thing every time. Despite providing the silly number they need over and over and over to different people, I get the same message back. "Can't find you. Provide your number." And what… Read Full Review

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★☆☆☆☆

“Rip-Off”

Written on: 02/04/2014 by CarolineBT (1 review written)

Do not, I repeat DO NOT be taken by this company. Once they have your details you will find it almost impossible to stop them deducting money from your account. If you look hard enough through their website you will evdentuially find a free phone number to cancel on (they won't let you do it online) and that number doesn't actually work. Oh and the company is currently the involved in a major criminal investigation in the USA over identity fraud. AVOID THEM… Read Full Review

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★☆☆☆☆

“Terrible process trying to cancel free trial...be aware”

Written on: 20/03/2014 by Spearsej354 (1 review written)

They make it almost impossible to cancel free trial. I rang call centre a week before to cancel...but no confirmation. then sent email requesting cancellation before end of trial period. Then delays in them responding until AFTER free trial finished and now required extra questions answered why I was cancelling. Now state the process was not completed before end of free trial so I was charged the first month. I will have to reverse this at the bank. Very intentional policy to avoid letting… Read Full Review

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★☆☆☆☆

“They don't deliver their promise”

Written on: 20/03/2014 by Mallory100 (1 review written)

Waste of money. Customer service is very poor, they take weeks to resolve your problems and when you email them, expect to wait up to 10 days or more for a reply. I'm waiting for them to resolve my problem then I'm cancelling my membership… Read Full Review

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★☆☆☆☆

“Very polite staff - very 100% rubbish service”

Written on: 27/02/2014 by tiggybear1 (5 reviews written)

Experian CreditExpert. (Expert???) I signed to this service last week. I could not obtain instant access so as an extra security measure the service sent me a PIN via Royal Mail to my address. This worked and I could access my report which showed two accounts and an address history of 8yrs (correct). I downloaded my report several times without problem. When I rang a few days later the rep thought it odd that my account didn't show my bank account so to 'help' me linked it together and… Read Full Review

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