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| Customer service | 5/10  |
|---|---|
| Value for Money | 8/10 |
| Overall rating | 4/10 |
Full review by
NewCarBuyer1
on 17th May 2006
User Rating : 4
Respect :
0
Good Points: Customer service prior to buying a car.
Bad Points: Customer service after buying a car.
General comments: We recently purchased a new Civic from Crest Honda. This is our second experience with them and neither have been positive. The first time, our Accord was broken into and we took it there to have it repaired. 7 weeks later, we had our car back. The entire 7 weeks we would check in every couple of days to see what the status was. Finally, somewhere around the 5th or 6th week, they told us they had originally ordered the wrong parts to do the repairs and then needed to order the correct parts which took more time. It would have been nice to tell us that from the start.
During this second experience, we have been given the run-around again. When we first purchased the car, we were told it would be in within 24-72 hours. When the 72 hours was up, we called to check the status. Everytime we call, someone says they will check on it and call us back. Everytime, no one calls us back. We continually have to call ourselves. Finally, we drove out there yesterday to see what the deal was and we were told it would be in today and to call at noon. Now, already one week later, I am told the car will "hopefully" be in by Saturday - 10 days later. I am not scoring Crest as low as humanly possible because the dealer we dealt with was great when we were purchasing. However, since all of this has started happening, even he has started to act shady towards us. The customer service was great prior to purchasing the car. Once it was purchased though, it was all downhill. We even got a call two days ago that went like this:
"Hello, I am calling from Crest Honda. I see you were in recently to look at cars but did not purchase. Is there anything we could have done to gain your business?"
"We did purchase a car."
"Oh...there must be a mistake in our records. How do you like it?"
"We wouldn't know. We don't have it yet and no one seems to know where it is."
"OK, I will check on that and get back in touch with you."
Do I even need to comment on whether or not they called back?
NewCarBuyer1's review and ratings | 392 words
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