Fox & Sons Estate Agents Reviews

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Fox & Sons Estate Agents
Fox & Sons Estate Agents
Fox & Sons Estate Agents
Fox & Sons Estate Agents

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Latest Reviews

★☆☆☆☆

“Absolutely terrible customer service.”

Written on: 18/08/2016 by CasonLindsey (1 review written)

I went to this estate agents on Western Rd expecting people that let and sell houses to actually want to happily let and sell them- I was extremely disgusted with the service here and would not recommend. As soon as I walked through the door, no one so much as lifted their head, let alone greeted me! When I made the first "hello" I was met with a half arsed 'couldn't be more bothered' "Can I help you?" As if I had wandered into the wrong cave! I don't usually complain or review things, but… Read Full Review

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★☆☆☆☆

“Refund not received. Unprofessional and uncaring.”

Written on: 09/07/2016 by Hoganaa399 (1 review written)

The Property Ombudsman has a clear code of practice. This was not followed when Fox & Sons took money over the phone as a holding deposit - they did not warn about fees and tried to keep some of the money when the landlord turned down application. Unprofessional, irresponsible and uncaring. Despite agreeing to refund the whole £450 without fees, they have still not done so… Read Full Review

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★★★★★

“Great New Management”

Written on: 06/07/2016 by Izabellaj224 (1 review written)

Recently instructed Fox & Sons Lettings as it is under New Management, I previously used a different agent and only had a few viewings, went on with Fox & Sons and let it within the first week! I couldn't be happier with the service, they kept me updated the whole time, recommended to my friends to use also! … Read Full Review

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★☆☆☆☆

“Young Staff Need Training (Lewes Road)”

Written on: 30/06/2016 by Househog (1 review written)

As Oscar Wilde once commented on Estate Agents "Find me an agent that is honest and true and I will bring you flowers in Bedlam". Do not look at the teeth of an agent to choose one, they are not horses. Unfortunately, I was told Fox and Sons uses this method. I hope in future Fox and Sons will take more notice of qualifications and training. Don't use this Branch… Read Full Review

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★★☆☆☆

“Ridiculous, with no customer service ”

Written on: 23/06/2016 by KeatonJohnston87 (1 review written)

As I am a student I have lived in the same house for two years with Fox and Sons as the real estate agents and it has been absolutely ridiculous. First of all the agency fees of £180 was taken out of my mums account twice (total of 360) when she brought this up she was forced to screenshot her online banking and send it in as proof, there were no apologies given instead the agent repeatedly claimed that it was not her fault and refused to even take responsibility or apologise and then told my… Read Full Review

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★☆☆☆☆

“Poorly managed.”

Written on: 23/03/2016 by Hope191 (1 review written)

Lots of cancellations of viewings, always promised a call back but never happens, no replies to any emails… Read Full Review

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★☆☆☆☆

“Avoid if you want to sell....”

Written on: 15/02/2016 by Shayleem271 (1 review written)

Customer service doesn't exist ,no information or any attempt to sell our property except the usual Rightmove ,Zoopla advertising .Wouldn't use them again to sell or attempt to sell… Read Full Review

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★☆☆☆☆

“Unprofessional, lazy, useless”

Written on: 30/12/2015

If I could have given them 0 stars that would be more accurate. Don't use Fox and Sons unless you have no other choice. We will never use them to sell again and I would not view a house if they were sole agents. The company philosophy seems rotten to the core and even senior management fail to see the problems. As long as they're making money then they really don't care about providing reasonable levels of service. Dreadful!… Read Full Review

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★☆☆☆☆

“bullying tactics !!!”

Written on: 04/12/2015

I am never using fox and sons ever again. I was verbally attacked down the phone. And was told broken chains were my fault. How can I buy there property if some pulls out of buying mine !!!!! Unless I win the lottery what other choice is there. Not helpful at all. I will never recommend them to anyone as a seller or someone that wants to buy a property from them. And getting the address for head office is impossible as I would like to formally complain… Read Full Review

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★☆☆☆☆

“I hate them !”

Written on: 30/11/2015 by Masseybo182 (1 review written)

I have never been treated so appallingly ever !!!!!!!!. And there bullying tactics does not help anyone. I will never use them again for buying or selling and I would definitely NOT recommend them to anyone that is thinking of using them… Read Full Review

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★☆☆☆☆

“Dishonest, appalling attention to detail, blame customers.”

Written on: 09/11/2015 by IpRab (1 review written)

I placed my property on the market with the Hastings branch. When I received the property details there were several errors relating to the description of the property. They could not spell my name correctly, when I pointed this out I was blamed. I included the Audio Visual Tour at a cost of 200 pounds plus VAT, we were told we would be refunded this when the sale was complete. After the sale, I asked when I would be refunded, I was told I did not qualifiy as I did not use their conveyancing… Read Full Review

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★★★★★

“honesty and candour ”

Written on: 08/10/2015 by PriscillaMyrick (1 review written)

First, a big thank you to the Manager and his sales team for getting the sale to the point of exchange contracts. I know that people have worked hard on this. I have appreciated the honesty and candour of the people with whom I have dealt with. This was my mother's house who had to go into a home,I live miles away but nothing was to much trouble for Fox& Sons… Read Full Review

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★☆☆☆☆

“Stay Away!!!”

Written on: 21/09/2015 by Yaird195 (1 review written)

I viewed a house twice after which I made an offer, they did not bother to even phone me to tell me whether or not the offer had been accepted; I had to phone them. When I made a further offer again nothing from their end. I even had my doubts whether or not my offer was passed on to the seller. They lack the ability to communicate, no one phones back when you leave a message. With the property that I was after they told me that someone had sold it but they did not know who had actually sold the… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 21/09/2015 by Kenny1951 (1 review written)

What a waste of time these people have been, they do NOT communicate unless you call THEM, they want their fee but seem to not to want to do anything to earn it. im particularly incensed that i've presented my house for a viewer only to call & find out that they cancelled that morning...nobody thought to tell us… Read Full Review

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★☆☆☆☆

“Told them not to let anyone in ”

Written on: 07/08/2015

After a phone call from fox and sons and asked can some one come round and survey the flat I said no not on there own must be two people was told by fox and sons that's ok only to return home and find out they sent someone on there own how many time have they done this with out me knowing that's what I would like to know I do feel that this is not very good for someone when selling your place you put trust in so to all you sellers out there beware ???????… Read Full Review

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★☆☆☆☆

“I viewed a property and offered the asking price the...”

Written on: 20/07/2015 by Gradyjd490 (1 review written)

I viewed a property and offered the asking price the next day they increases the asking rent by £50 then we had an agreement on that after chasing them for 5 days they increased the asking price by another £50 charging me £100 more rent per month then the advertised at this stage I had no choice but to cancel all negotiations with fox and son Crawley branch I will not recommend them to anyone ever in my life. Stay away from fox and sons Crawley branch I will take my case up with trading… Read Full Review

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★☆☆☆☆

“Avoid Avoid ”

Written on: 29/06/2015 by jayant (1 review written)

This agents live in a world of their own and cannot answer a simple question of how much they are marketing the property on thier books and refuses to let cutomers have their details. Dealt with the Manager but knows sord all! Trying to get in touch with their head office is just as bad. They are supposed to be open between 8 -6pm. you try and its always an Ansphone. Tried to complaint but who to. Looks like a bunck of cow boys to me. I hold a portofolio of 50 properties and never have i come… Read Full Review

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★★★★★

“Fantastic and friendly ”

Written on: 17/06/2015 by Hill1955 (1 review written)

I have recently purchased a property through the Langney fox and sons office and can't thank them enough without the input and effort to go above and beyond there call of duty this transaction would of taken twice as long - the manager is always attentive and guided us through to a relatively stress free completion ! Thanks… Read Full Review

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★☆☆☆☆

“Total Harassment”

Written on: 17/06/2015 by Drake317 (1 review written)

This company hounded me constantly, up to four phone calls a week and two to three letters per week they were insisten, I have told them not to contact me on many occasions and they totally ignored this. I am NOT using Fox and sons as my estate agent, the above harassment was to try to get me on their books. Even when i informed them I have now gone under offer, they still phone me and ask if i want to sell with them. I would never use this estate agent they are too concerned about… Read Full Review

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★☆☆☆☆

“Property Ombudsman Here We Come ...”

Written on: 13/05/2015 by MatthiasO'Connell (1 review written)

My parents (retired) are so fed up and stressed out because of F&S and their useless band of conveyancing solicitors. They mistakingly thought it was a good idea to sell through these jokers but what should have been a quick and easy sale (they are chain free selling to first time buyers) is now w-a-y beyond any timescale you can imagine. All papers signed back the beginning of March with no completion date even in sight. Why? Well, we'd all love to know and by "we", I mean both the seller… Read Full Review

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