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| Value for Money | 1.5/10  |
|---|---|
| Reviewer Rating | 1/10 |
| Overall Rating | 1.6/10  |
Full review by
Guest.
on 5th Apr 2008
User Rating : 0
Respect :
0
Good Points: None so far.
Bad Points: See general comments.
General comments: This courier left us a card when someone was in (must have not heard them knock). Then said they would deliver it next day - no one showed and now saying we told them that we would collect it from depot (we didn't!).
Guest.'s review and ratings | 49 words
Review by
oduro
on 28th Feb 2008
User Rating : 0
Respect :
0
Alleged to have delivered it, but came home to find nothing.
Driver had a cheek to say on his paper work dated 22-02 -2008
that `posted in letter box' in block capitals..
oduro's full review | 43 words
Review by
bsencer
on 1st Feb 2008
User Rating : 0
Respect :
0
..continued from the bad points:They sometimes attempt redeliveries on wrong dates.Their collection point is in the bottom of the world.So in short, if you are going to have something delivered to your home address and you happen to work, it almost certainly means a day off for the privilege.It's a 'non-delivery' company who do everything possible to not deliver.I am amazed people use them more than once.
bsencer's full review | 117 words
Review by
Guest.
on 25th Jan 2008
User Rating : 1
Respect :
0
Lost my biggest contract due to these people. Very important parcel was delivered late even though i paid the premium to get it there early. The delivery drivers excuse was he couldn't get his vehicle out of the yard (the delivery address was 200metres from the dispatch depot!)
Guest.'s full review | 53 words
Review by
Verityv
on 21st Dec 2007
User Rating : 1
Respect :
0
Purchased 3 time sensitive items at the same time from an internet supplier using ANC Courier service to be delivered together. Never used them before so totally unpredjudiced. Waited 3 days for 1st parcel that arrived yesterday containing 2 of the 3 items which is fine except for the fact they have no knowledge of a 2nd parcel containing 3rd item.Received a message yesterday afternoon saying i need to call my local ANC depot as they have an address query with regards to a parcel for me. Now th ...
Verityv's full review | 258 words
Review by
MillieR
on 19th Dec 2007
User Rating : 0
Respect :
0
My first bad experience with ANC Courier was when I inadvertently ordered from someone who used them as a supplier. I came home to find a card through the door. Fine. I contacted the depot, but on that occasion there was no answer. I left a message on the answer phone requesting a Friday delivery. I waited in all day on Friday, but the parcel did not arrive. It arrived on Saturday morning. I was unhappy because so far I have not received an apology.
My 2nd bad experience was yesterday. I was ...
MillieR's full review | 170 words
Review by
JamesG19
on 14th Dec 2007
User Rating : 0
Respect :
0
I was waiting for a package to arrive from these people at the start of the week, and of course, the package never turned up. After numerous phone calls I gave them another quick call this morning to find out where my package was, and after giving their customer service rep my tracking number, I was told "Oh, it never arrived with us" and then she promptly hung up! I called back and asked to speak to a supervisor or manager and they seemed completely disinterested in what I had to say. I aske ...
JamesG19's full review | 199 words
Review by
Guest.
on 30th Nov 2007
User Rating : 0
Respect :
0
Three days after the actual delivery date, I am still waiting for my parcel to arrive. After finaly getting hold of somebody at ANC Courier Services I have been told that they can't find the address. They told me then they would call me back if they find where we are. Needless to say I am still waiting....
I would personally never buy from a company again that uses ANC delivery.
Guest.'s full review | 74 words
Review by
Iana
on 16th Nov 2007
User Rating : 0
Respect :
0
I ordered a present from a company that uses ANC as couriers. Waited until 5 pm on the day; then called the company and they informed me that it was delivered to the wrong depot and will not get to me until the next day when I had absolutely no use of it. I canceled my order and was left with a very unpleasant experience. My advice to customers is - don't buy from a supplier that uses ANC as courier. Companies, don't use ANC as they are too unreliable and will lose your customers (I will not bu ...
Iana's full review | 109 words
Review by
transportspecialist
on 27th Oct 2007
User Rating : 0
Respect :
0
ANC Courier Service I found to be a waste of space! Screwfix started using them too and if that continues, I won't be using screwfix again.
transportspecialist's full review | 107 words
Review by
hphq
on 8th Oct 2007
User Rating : 9
Respect :
0
We use ANC to deliver to our customers and usually have no problems at all. On an odd occasion we get a problem it is usually sorted quickly. As we get deliveries from many delivery companies it is apparent that the quality and timing of any delivery service is down to individual drivers, many are excellent, others are less so.
hphq's full review | 71 words
Review by
toasty2
on 21st Sep 2007
User Rating : 0
Respect :
0
I waited in for five consecutive days for ANC to collect a package from my home. they even told me that last Friday and yesterday afternoon, the driver called, There was no one in and the driver left a card. This is just outrageous! At 7pm last night a van finally turned up, but that was a private contractor sent from 60 miles away.
toasty2's full review | 65 words
Review by
Mark Glanville
on 13th Sep 2007
User Rating : 0
Respect :
0
ANC Courier Service is a disgraceful company with very poor communication and even worse service. I have now waited for 2 days for a time critical component of a promotion pack we're putting together and are now late on delivery ourselves for a brand new client.
Do not use or more to the point do not let your supplier use this company if what you're sending has any importance to you whatsoever.
Mark Glanville's full review | 74 words
Review by
DSK
on 26th Jul 2007
User Rating : 4
Respect :
0
Some internet purchases that I have made have been delivered by ANC Courier Service. The deliveries always tend to be a day late more often than not. On a few occasions, I have had to go to the local ANC depot myself to collect.
They have always been able to provide me with my parcels without any signs of damage during transit at the depots quickly and at the door they have seemed organised. ANC's attitude in general seems to be very lethargic towards customers, there just seems no direct ...
DSK's full review | 103 words
Review by
CCHRISTOF
on 1st May 2007
User Rating : 0
Respect :
0
For the second time in seven days, I am sitting, waiting for a promised delivery. Excuses went from: "could not find you", to "the van broke down". I collected the last parcel at the ANC Courier Service depot, but this one is in transit. This one was supposed to have been upgraded to before 12:00am. It is already late. I have been waiting all morning.
CCHRISTOF's full review | 74 words
Review by
kahoutek
on 26th Apr 2007
User Rating : 0
Respect :
0
In the last week I have experienced no fewer than four missed collections (from an address in Central London - not hard to find). And to add insult to injury, this week, ANC Courier Service returned a package for me to the sender, the day after I called to arrange a redelivery! This company sets a new low in an industry where poor performance is the norm.
kahoutek's full review | 68 words
Review by
jamesc1
on 11th Apr 2007
User Rating : 0
Respect :
0
I've never used this courier before but paid for an item to be delivered next business day. It gets to 4:45 so I phone to see if my parcel is perhaps the last to be delivered, having waited in all day for it. The person on the other end of the phone informed me that 'the usual driver wasn't in today, so we didn't send it' - perhaps they should have phoned me to tell me such? I then requested that it be sent out immediately as this is not good enough, to which I am told 'hold on a minute mate', p ...
jamesc1's full review | 148 words
Review by
miat68
on 14th Feb 2007
User Rating : 0
Respect :
0
Very poor communication; actually no communication. When you have the nerve to complain, ANC Courier Service are extremely unfriendly in their tone. They would not give me a customer service number. I was advised if I wanted to complain, then I had to write to the woman who I was speaking to!
miat68's full review | 77 words
Review by
Raven1991
on 6th Feb 2007
User Rating : 0
Respect :
0
Terrible, apparently the parcel should be here, but it's not. The order was dispatched yesterday after I spent extra having it delivered by a courier, who haven't delivered it in the length of time the Royal Mail could have. I cannot actually contact ANC to find out where it is, the company who I bought the product from say I must wait untill 5pm before I can complain, but the ANC offices close at 5pm.
Raven1991's full review | 105 words
Review by
vijay9
on 5th Jan 2007
User Rating : 0
Respect :
0
I am most displeased with this company, as not only did they fail to deliver an item to me, they queried my address, which is a joke, as I live in London, and the postcode is for my building and my building alone. Amazingly, ANC Courier Service seem to be the only courier company in the whole of the UK who cannot find my address. Although promising a next day service, they held on to my goods for over a week and made no attempt to contact me by post, as I could have gone to their offices and col ...
vijay9's full review | 250 words
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