Written on: 12/05/2013
I ordered a trampoline. I received a confirmation email saying on what day it will arrive and a time from 6am till 7pm, but when it hasn't arrived by 5.30pm that day I called Kybotech to check it will still get here by 7pm. I expected Kybotech to just call the delivery driver and check when (if) it will arrive. But Kybotech said that they don't have a contact number for the driver as another company does the delivery. So when I asked who knows where the item I paid for is, he said that they... (read more)
Written on: 04/05/2013 by RJP70
Having been duped into purchasing a trampoline because it promised next day delivery I am still waiting ten days later. The money has left the account within hours and the corresponding communication from the company has been appalling...no accountability no responsibility. Intend on contacting trading standards. Wish I'd read the reviews before I'd bought the damn thing. Don't do it. (read more)
Written on: 12/10/2012
Ordered a spiderman bike for gandson's birthday - still waiting for delivery 2 weeks after promised delivery date - keep getting fobbed off and saying is with dispatch company - avoid this company like the plague - will pursue repayment of costs and reporting them to watchdog! (read more)
Written on: 31/08/2012 by mumsy21 (1 review written)
ordered a wooden playhouse for my grandsons to use in the summer holidays....still has not arrived...money was taken for it within hours..impossible to contact them as the phone line is automated, redirecting you to other numbers which is just nonsense....e-mail chat on customer services does not respond (except to say they will get back to you, which they don't).....seriously thinking of contacting trading standards authority over this company if nothing happens soon....have ordered , in... (read more)
Written on: 28/08/2012 by charlygirl
I ordered the pirate Bay waterslide for my sons 8th Birthday. The description and pictures showed an excellent product and the video even better. I wanted a large waterslide as my son is eight so wanted it to last at least two years or more for him and at £399.95 expected something quite spectacular and as shown in the pictures. The delivery of the product was excellent i must say and arrived in time for my sons party. However on opening the product this is where it all went wrong. ... (read more)
Written on: 23/08/2012 by pidely (1 review written)
PURCHASED (ATTEMPTED TO PURCHASE A CHILDS PLAY HOUSE) FROM THIS COMPANY BEFORE READING WEB REVIEWS, BIG BIG MISTAKE, MONEY TAKEN OUT OF ACCOUNT SAME DAY, RECIEVED EMAIL TO SAY HOUSE WAS TO BE DELIVED, ATTACHED TO EMAIL WAS ADVICE SAYING THIS IS A TEMPORARY DELIEVERY DATE AND THAT OUT DOOR TOYS DIRECT WOULD SEND AN EMAIL TO CONFIRM DELIVERY DATE, DID NOT RECEIVE CONFIRMATION EMAIL, SO TELEPHONED COMPANY TO ASK IF PLAY HOUSE WAS GOING TO BE DELIVERED WHILE WAITING ON PHONE, BEGAN TO SEARCH... (read more)
Written on: 28/12/2011
Thought this Mad Dash Junior Playhouse would make a lovely Christmas present for our grandchildren. Did not arrive when they said it would, in fact I had to contact them to check when delivery was going to be, the person I spoke to had no idea and showed no interest as it was just "a standard off the shelf". I gave my phone number and asked for a call 15 mins before delivery so I could get home, they said this was not a problem. No phone call until delivery had been made and it was left... (read more)
Written on: 18/03/2011
Ordered a playhouse from Outdoor Toys on the Monday - money came off card the next day and was told it would be delivered on the Thursday. When nothing arrived rang them to be told by a very rude man that it was out of stock and they had no idea when it would be in stock. Suggested maybe they should have taken the money once they actually had the product to despatch but my complaints fell on deaf ears. We then saw a similar playhouse for the same price on their site so asked for this... (read more)
Written on: 07/12/2010 by synergi (1 review written)
THIS COMPANY DESERVES ZERO RATING.
This company is gr8 at taking your money and sending you the goods. But should you have any issues as I have done needing replacement parts for the trampoline within the warranty period...good luck. Phones are never answered. Just automated messages suggesting you are on hold and then automatically cutting you off. Noone replies to your email.
They suggested our replacement part was despatched in October. Its now nearly christmas and nothing. I... (read more)
Written on: 27/08/2010
PLEASE BEWARE OF THIS RIP OFF COMPANY, i purchased a slide for my 2 small children which i paid £199.99, used it once, when put back up there were blisters all over it,i tried to ring him but you can only get through via email as he hasn't the guts to talk over the phone when there is a problem with being sold a faulty slide !! i had to pay to send it back, which was £40, the man said he would replace slide and postage,the slide he sent me back was a lot smaller, the original slide he had... (read more)
Written on: 12/01/2010
We ordered a sledge in the middle of the snowy weather. It was delivery chaos, but nevertheless, it was dispatched next day and arrived on time.
I would recommend to family and friends.
I liked the company's quick response. Thanks. (read more)
Written on: 01/09/2009 by Just Wills (1 review written)
kids quad bike delivered broken. Requested a replacement or refund and replacement was promised.I have made daily calls and sent numerous e mails. After 4 weeks no contact , no refund NOTHING. The Worst company I have ever dealt with - do not deal with Outdoor Toys Direct. Would not have given any stars but seems star system means I had to give something.TOTAL DISGRACE (read more)
Written on: 21/08/2009
Terrible. Have never dealt with a company like this. Firstly placed my order online, but checked by phone that delivery was, as shown 2-5 days. Outdoor Toys Direct confirmed. Expected the playhouse to arrive in good time for my daughter's birthday/party. Was told two days before the birthday that it was scheduled for delivery the next week (2 weeks after ordering, bear in mind their 2-5 days on website) Man I spoke to had absolutely no customer relations training and was rude,... (read more)
Written on: 02/07/2009 by khomer (1 review written)
Took ages for shed to be delivered we rang up to chase it only to find their phone number is a premium one and cost 2.50 for a 20 minute call. The play house from Outdoor Toys Direct when it came was of reasonable quality for the price. Relatively simple to build all the parts were there and in good order. (read more)
Written on: 10/06/2009 by joannaharthen
Outdoor Toys Direct are an absolute bunch of cowboys. Difficult in the first instance to get through on the telephone. Then when I requested that they collect the trampoline (which arrived in very battered packaging), they supposedly booked in a slot for collection - which did not happen. They also could provide no tracking number for the collection so that I could chase it up. (read more)
Written on: 12/12/2008 by hayleyhenn1
the item was not delivered on specified date, when it was delivered the item is broken, now we are looking for a refund, I have had no response from emails or phone calls yet. (read more)
Written on: 29/07/2008
This is one of the worst companies I have dealth with. Money debited from my account immediately, and our climbing frame is yet to arrive THREE MONTHS LATER! We have been calling and emailing them constantly, and had no reply as of yet. I think they are the worst online retailer yet! (read more)
Written on: 08/07/2008
Over two weeks ago I ordered a product from www.outdoortoysdirect.co.uk. The money has been taken from my account. I have yet to receive anything and my query emails have not been responded to yet. I have not yet been willing to wait in the 20 minutes estimated phone queue, but looks like I will have to. (read more)
Written on: 07/07/2008 by jkellaway (1 review written)
I ordered a trampoline from www.outdoortoysdirect.co.uk but at 4 o'clock the day before it was due to be delivered I received an e mail to say it was now out of stock. Decided to cancel as expected delivery was now 6 weeks but have now been waiting for a refund for over 2 weeks. Many phone calls and e mails and letters but still no refund yet. (read more)
Written on: 30/06/2008 by louisec
Ordered an air hockey table from Outdoor Toys Direct last week. Was not given a delivery date - cannot get information. Waited almost 30 mins to speak to a seemingly unpleasant operator. Cancelled order formally as per their instructions. Nightmare. In my opinion, pay a little more and buy elsewhere. (read more)
Written on: 27/06/2008 by imogen dawson (1 review written)
Do not use this company!
I ordered a Little Tikes slide a month ago, e-mailed the company three times and received no response.
Whilst waiting (for ages) on the phone I came across these reviews and decided to cancel the order. Have been told I need to now e-mail the cancellation through and after they have received the email it will then take a further two weeks for the money to be credited to my card!
I suggested to them that it may be better practice to charge peoples cards once the goods... (read more)
Written on: 14/05/2008 by HelenK (1 review written)
I orered a 10ft trampoline Tues 06/05/08 that was to be delivered within 2-5 workings days. The payment was taken Wed 07/05/08. The trampoline was still being sold online on Fri 09/05/08. Today I received an e-mail advising it was discontinued (their own product). Options are e-mail link to cancel order (this doesn't work on my pc and no idea when I would received refund) or phone sales line with 15-30 min wait. Although they do offer a more expensice alternative. I'm now on my 3rd call... (read more)
Written on: 08/04/2008
I felt that these people give web trading a bad name. They were hopeless, seemed like nothing is in stock and when you try to complain you can't contact anyone (read more)
Written on: 16/01/2008
EXCELLENT Product. Very good quality. Helpful teams- sales - management and delivery. They did what they said they would.Would recomend this company ***** (read more)
Written on: 05/10/2007 by Jeffscrouge
We are aware of the issues that we had over the last few months. Outdoor Toys Direct has recently put in place a new management structure, including new, experienced customer support professionals, who are more than happy to help resolve any issues you may have regarding service. This has had the benefit of dramatically reducing call waiting times on our phone lines and our email support service. Please note, the correct route for communication with us is on 08712300380, and the correct... (read more)
Written on: 05/09/2007 by Heidi Hack
I was trying to make the point to the contact centre agent at Outdoor Toys Direct that I wanted to register a complaint that the money for the item had been taken on the 4th June, but the item is still not with me by 4th September, and that nobody had even informed me that it was out of stock. Like some kind of automaton, she just kept repeating that she would pass it on to the relevant department and did not seem to recognise that the word complaint should (usually) ratchet things up a... (read more)
Written on: 05/09/2007 by BrettC (1 review written)
I ordered a trampoline for my daughter's birthday from Outdoor Toys Direct. The website stated 7 day delivery. We received no email confirmation of our order and received nothing. I called the credit card company to see if the payment had been taken, which it had been (almost immediately). I then emailed Outdoor Toys Direct (or Keibertech) 5 times, with no reply. I called them every day for 8 days, only to be told that the queue I was in was too long to hold and to email them! Finally, I... (read more)
Written on: 14/06/2007 by tinca1137 (1 review written)
I ordered a gas BBQ from Outdoor Toys Direct, in plenty of time for my daughters 18th Birthday. The website claims next day delivery if ordered before midday. I confirmed that there was plenty of items in stock, and that they would deliver the next day.
So, I paid my money (£249.00), and I waited in the next day for delivery.
Surprise surprise, they failed to turn up. When I finally got through, after being placed in a massive queue, I was told my BBQ would definitely turn up on the... (read more)
Written on: 11/06/2007 by ScottVS (2 reviews written)
When we ordered the climbing frame / swing set we were not told they were moving warehouse thus there may be a delay in delivery and secondly once they moved they did not tell us it was out of stock. After repeated calls and being held in a queue for 15 minutes all you get is "someone will call you back" or the phone number of the supplier which the supplier then advised us should not have been given to us. We have received no apology and there is no recognition of any fault on their part.... (read more)
Written on: 10/06/2007 by tunnelexit (1 review written)
I wish I had read the the comments of others before placing an order. I will never use this company again and, from my experience, would advise others to avoid this company. (read more)
Written on: 08/05/2007 by theharrisfamily
I ordered climbing frame for 10 day delivery almost a month ago, and we are still waiting.
I have emailed Outdoor Toys Direct every day for the past week, without so much as a thank you we are dealing with your enquiry.
The phone queue to customer services was 25 minutes +, and when we did get through, we were told delivery would take another month?! 'This is a popular item, we are awaiting stock'. Apparently the item was in stock when we placed our order, we have not been notified of any... (read more)
Written on: 04/05/2007 by monicameade (1 review written)
I ordered my product on the 4th of April, and I have just received it today (5th May), after being promised next day delivery on the website. I tried calling the Outdoor Toys Direct call centre a week after not getting the product but 249 pounds lighter, and when I did get through, there were 65 callers in front of me. After spending an hour listening to very boring music, I did get through, and they told me some story about delivery on the 30th of April. Common customer service would... (read more)
Written on: 28/04/2007 by 9046all (1 review written)
I ordered a trampoline from Kybotech or Outdoor Toys Direct. The site looks great and promises 1 day delivery. After a few days of hearing nothing, I checked and found my order did not exist. However, the money had been taken off my account. Several phone calls and e-mails later (all of which were ignored), I eventually got this sorted, and a delivery date was given. I waited in all day and no delivery. More phone calls and ignored e-mails, and being told "these things take time" and "we... (read more)
Written on: 24/04/2007 by bratminder (1 review written)
I am totally disheartened by Outdoor Toys Direct, and I feel that more people should be aware that is the reason for putting these comments on here. My order has still not arrived, and therefore I have cancelled. I am still waiting for a reply to my email letter and numerous phone calls. (read more)
Written on: 26/02/2007 by Diablos (1 review written)
In general I had a good experience with outdoor toys direct. They delivered the product I wanted fast and it was of a higher than expected quality and easy to put together. The one issue I did have is getting through to people in the call centre. Once through staff were friendly and polite although not always informed about what they needed to be.
The site is easy to navigate even for me and I think overall I am happy with the company. My neighbour also made a purchase. (read more)
Written on: 28/07/2006 by andrewmm (1 review written)
Some days after ordering (and taking the money off the card) they emailed with a new delivery charge of 15%. We paid that reluctantly to get our son his birthday present, but then a week after that they emailed to say they didn't have the Trampoline we'd ordered, and we could either wait several weeks or order a new one, which happened to be more expensive, so we cancelled. We received a partial refund, but we are still trying to get the delivery charge refunded. (read more)
Written on: 16/06/2006 by Jo Deans (1 review written)
Outdoor Toys Direct took my money and then not only did they not deliver my goods on time, or at all, they also did not want to speak to me about it. I wish I'd found the Review Centre website earlier! (read more)
Written on: 18/05/2006 by richybaby223 (1 review written)
If you eventually manage to speak to Outdoor Toys Direct, they'll probably tell you that they cannot do anything more than take your details and then someone will call you back. Nobody will call you back. (read more)
Written on: 08/05/2006 by SCORPINIA999 (1 review written)
Even when it clearly states on the Outdoor Toys Direct website the terms & conditions, they will swear point blank that they never heard of any of them. This site needs to be honest with its customers. My 3 children will now lose out on a trampoline this year, as I have to wait 30 days for a refund!! (read more)
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