Everest Windows Reviews - www.everest.co.uk

★★☆☆☆
1.8 / 5
21% of users recommend this
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Latest Reviews

★☆☆☆☆

“Extremely poor , workmanship, poor customer relations.”

Written on: 18/11/2014 by Rhiannan190 (1 review written)

I wanted to replace a hardwood front and rear door with side windows. These were put installed but within a few days bits were falling off draughts were evident ,door was twisted , all frames had not been sealed at all. After numerous calls and lots of visits by specialists! they agreed to replace the replacement.Very poor customer service- always got someone different who knew nothing about my complaint- often the previous person had subsequently left the company. From start to finish it took… Read Full Review

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★☆☆☆☆

“Bad news if you pay upfront! :(”

Written on: 14/11/2014 by Thirtyfoura (1 review written)

Everest cost me over 4 days annual leave trying to resolve a problem with 2 windows and a bi folding door. We had visits where staff turned up without equipment, bringing wrong equipment, 1 staff for 2 person job, replacement windows were twice made to WRONG angle, turning up with wrong colour handles!! Broken promises, lies and passing the buck are what Everest do best. Am hoping to put these issues to bed soon, having to take time out of my life now to arrange quotes for re decoration of… Read Full Review

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★☆☆☆☆

“Horrific never use this company ”

Written on: 14/11/2014 by gpO'Rourke284 (1 review written)

This company are horrific. An order placed at nearly £30,000. The fitters were rude used foul disgraceful language, threatened to break fitted bedroom furniture by standing on it and highlighted it was "totally not their responsibility". So called Timber windows were installed, mismatched handled and screw caps, which were immediately rectified.Literally two months in the bars (which are taped on with double sided tape) are all off and consequently bending the bars upwards. Next I find… Read Full Review

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★☆☆☆☆

“Very very disappointing ”

Written on: 12/11/2014 by qtEmery1990 (1 review written)

On the 20/11/13 I paid a deposit to a lovely rep for several windows to be installed with a guideline of 6 weeks to installation. He had promised to be present at install and to keep me updated. I heard nothing. Eventually Isfter chasing I was told that he had left and that my file had been overlooked. A survey report received on 7/4/14 stated that no planning permission was required. More chasing by me to customer services asking why the delay to discover indeed planning permission was… Read Full Review

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★★★☆☆

“Terrible customer service”

Written on: 09/11/2014 by AliyaCarlson314 (1 review written)

Do not pay them until fully happy as they are rude and couldn't give a monkeys Customer service what a joke!… Read Full Review

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★☆☆☆☆

“Top money for rubbish quality!!”

Written on: 02/11/2014 by codyhobbs11 (1 review written)

We decided to go with a company that we thought were the best. We paid nearly £1,600 for a new frontdoor to save on heating bills. Door looked nice but they had the wrong handle ( not the one we had chosen) so we had to have one out of the van which was secondhand We have had to have an engineer out 4/5 times already because the door keeps coming loose, wind blows through the keyhole which we have been told there is nothing that can be done.We were told we would feel the difference when our… Read Full Review

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★☆☆☆☆

“MONEY LAUNDERING?”

Written on: 17/10/2014 by DestineeFry64 (1 review written)

We had to replace our Barge Boards, but to reach the top of the roof would require scaffolding. This issue was fully discussed with the Rep, who gave us a quote - which after the discounted offers made, we accepted - and paid a sizeable instant direct-bank transfer as deposit. Three weeks later, after the deposit had long been sitting in the Everest bank account - the Company send a surveyor. The surveyor said the Rep's quote wasn't enough to allow for scaffolding, and almost doubled the… Read Full Review

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★☆☆☆☆

“Ongoing Problems”

Written on: 14/10/2014 by mjKirkland60 (1 review written)

Everest Windows - Do not buy - Expensive timber windows fitted in 2011 were badly fitted with wrong stones around the windows and pieces of the window have fallen off. The stones were too large, bright white, and in stark contrast to the stones on our house. We complained in April this year when stones started to fall off and water had penetrated a bedroom wall and stained it badly. This poor fitting has been bad enough, the customer service and co-ordination to resolve it has been worse… Read Full Review

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★★☆☆☆

“Never the BEST Everest!”

Written on: 14/10/2014

Customer service bad. Had a Quote from sales rep and told the price surveyor turns up tell my 80yr old mum 1)needed a step which would be extra,had to ring Everest saying should have quoted for a step so rectified 2)fitters turn up, cut through a electric cable in wall and gas pipe £200 bill for my mum to get fixed as not Everest responsibility(even though they cut through pipe and cable 3)fitters ring up give a time twice to my mother and not turning up,having to ring fitter again to ask… Read Full Review

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★★☆☆☆

“two months on and job still not completed”

Written on: 02/10/2014 by foolisholdwoman (1 review written)

I ordered everest cladding and windows. the surveyor stated that the work should take approximately 10 days. I feel the fitters are probably on piecework. After 5 days, I was told that the work would be completed the following day and was encouraged to pay the final payment as the fitters would not get their money in time for their holiday. Like a fool I did. Two months on, I still have one broken window ( two replacements have been sent, neither of which fitted). I have no handles on another… Read Full Review

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★☆☆☆☆

“The company who are only interested in money !”

Written on: 29/09/2014 by Everest1234 (1 review written)

I decided to have a conservatory made by the best , Everest ? How wrong I was to entertain this shower of liers . Their brochure said that there was no site conditions that would stop the construction. Yet they could not make the base because our house was built on a raft ? They then recommended a builder who could and , as we knew no better , decided to go ahead. Work started on August 11th and it is now September 29th yet the floor has not been screed and tiled as agreed because the builder… Read Full Review

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★★★★★

“5 star plus.”

Written on: 14/09/2014 by borooldie (2 reviews written)

I have had Everest windows and doors since 1976 and they are as perfect as the day that they were installed. When someone threw a brick threw my window Legal and General said that I had to have another company Evander to replace them. Evander replacements cracked within a matter of days and the reason being that they had forced the glass into the original frames and damaged them. After 3 attempts I got in touch with L&G head office and insisted that I would only now have "like for like" ie… Read Full Review

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★☆☆☆☆

“Initial fitters were good”

Written on: 08/09/2014 by Mulberry08 (1 review written)

We spent over £12000 having bi folding door fitted. Initially they were very good but after haveing to call Everest back a couple of times because the door dropped the handle broke and we had to wait 8 weeks for a replacement during the whole summer we could not use our doors as Everest do not keep any spare handles in stock. Even though you can get anything delivered from china within a week it takes Everest 8! Then when the fitter fixed the handle the doors came off there runners leaving us… Read Full Review

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★☆☆☆☆

“AVOID EVEREST AT ALL COSTS!!”

Written on: 04/09/2014 by qzAlvarez450 (1 review written)

My parents signed contracts with them in April. New front doors/ porch. The kit arrived, not designed to the agreed spec. Everest promised they'd rectify it by July. Not only has the job not been done, they won't even return calls to explain. When my parents did make contact (only by descending on Everest premises) and sad they felt like cancelling the whole thing, Everest tried to frighten them by saying that'd be a legal dept matter! When THEY have clearly and repeatedly breached the… Read Full Review

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★★★★★

“Really top notch”

Written on: 30/08/2014 by iwMiller278 (1 review written)

We love our new Everest windows! From consultation to installation we couldn't be more thrilled. Our house looks great… Read Full Review

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★★★★☆

“Really excellant”

Written on: 28/08/2014

I don't often write reviews but I felt on this occasion that it was crucial that I shared what a fantastic experience we had with Everest Home Improvements. Earlier this week one if Everest Consultants came to see us. She arrived on time and well prepared. Obviously really well trained she didn't try to sell us the windows- which is what I was dreading- but instead she took a great deal of time and care advising us on what look would suit our period of property from a design and an energy… Read Full Review

Attattatta's Comment

Written on: 05/09/2014

This review seems highly suspicious. Firstly this "customer" has had not windows fitted, but has only has a sales visit. Secondly, how do you rate a window company when you don't have their windows fitted.
I suggest that this isnt a genuine review, but if it is, then it should not be weighted equally with reviews of the full service.

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★★★☆☆

“wind blows in!”

Written on: 18/08/2014 by magpies1951 (1 review written)

paid £3,500 for a new back door and side screen in June this year, within 6 weeks the door wouldn't latch and therefore couldn't be locked! Engineers were sent and we were told that the hinges had dropped due to a change in temperature! I bought the door because we were told that it formed an airtight seal when locked to keep out the draughts well it doesn't! wouldn't recommend sorry to say! The door itself looks nice but it should do what it says on the tin!!… Read Full Review

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★★☆☆☆

“under water”

Written on: 10/08/2014 by gaBond309 (1 review written)

Don't be fooled by the advertising Everest Conservatories guaranteed for 20 years yes but any complaints take 6 weeks to send someone out so leaking roofs get plenty of buckets and broken door locks you can't get in or out. After sales service is not good… Read Full Review

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★☆☆☆☆

“extremely bad customer experience”

Written on: 06/08/2014 by shadow72 (1 review written)

Door pane not as described. windows did not deliver promised functionality. locks were not high security, which I was told was "standard". the door leaks. customer experience in brochure is described as "exceptional". they fail to tell you this means exceptionally bad! been fighting them for 4 months now. looks like it is going to court. so they are going to spend money on court fees rather then sorting out a genuine customer complaint. very frustrating and upsetting. I would not recommend… Read Full Review

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★☆☆☆☆

“Lying salesman”

Written on: 06/08/2014 by Eduardo447 (1 review written)

I was promised that all blinds and curtains would be reinstated. This did not happen. When I asked the fitters about it he said "we are joiners we don't do that" when I replied that the salesman had promised he said "oh they say that but it never happens". What can I do??… Read Full Review

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