Everest Windows Reviews - www.everest.co.uk

★★☆☆☆
1.8 / 5
21.2% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Everest Windows - www.everest.co.uk - Ask a question now

Media Gallery for Everest Windows - www.everest.co.uk

Everest Windows - www.everest.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Customer service you're joking”

Written on: 11/07/2014 by Sufferingsnake (1 review written)

Five hours waiting in for fitter to replace faulty porch door. They will make another appointment. Really? But we are not in their area. Can we speak to anyone who deals with our area ? That person is not at his desk. Is there a manager to speak to? Ask a silly question! How this firm stays in business defeats me. Whatever you do don't get involved with Everest… Read Full Review

Report this review
★☆☆☆☆

“Obscene quotation”

Written on: 08/07/2014 by Grant329 (1 review written)

I've just had an Everest salesman quote for 5 windows (2 of which are small) and 2 doors with no side panels. Before people start falling out of their chairs I would like to point out the salesman was very pleasant and I had no issues with him. The quotation started at £18,000 and then dropped to a still mind boggling £12,000!!!!! To say I was shocked is an understatement, I really cannot believe how this company can justify charging such an obscene amount for something which is the same… Read Full Review

Report this review
★☆☆☆☆

“Appalling customer service”

Written on: 03/07/2014 by mittiemama (2 reviews written)

Absolutely shocking customer service. Lovely door, except that it came damaged. These are 'the best' and you pay for it! More than double the cost of most of their competitors you would think they could provide the service with it. Our door was fitted 3 months ago, I have taken time off work repeatedly to meet with their engineers and no-one shows. The area manager is particularly useless. All my complaints and attempts at contact have been brushed off or ignored.Extremely disappointed with… Read Full Review

Report this review
★☆☆☆☆

“Just like the rest”

Written on: 12/06/2014 by Noel1977 (1 review written)

Still fight with after 16 months windows do no lock correctly can hear road noise they have been out to fix them at lest eight times still the same . All their engineers told us the windows were the wrong design for the window opening, which was advice from their design engineer… Read Full Review

Everest Home Improvements's Comment

Written on: 04/07/2014

Hi there,

Please accept our apologies for the ongoing issue with your doors.

Could you please get in touch with your name and contact details so we can resolve this for you. You can find our contact details on the 'Overview' tab above or can email us.

Many thanks,

Customer Relations Manager
Everest Home Improvements

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Everest "home improvements" build dangerous conservatories”

Written on: 12/06/2014 by timcclayton (2 reviews written)

We purchased an Everest conservatory around 4-5 years ago which, within 2 years or so, developed heavy leaks (some near power sockets and electrical equipment) which Everest were initially unwilling and eventually unable to solve. Soon afterwards a large roof glass panel collapsed in without warning, nearly hitting me on the head. Within a year another one had done the same, despite them assuring us that this was “almost unheard of”. Despite them promising a replacement roof panel for the… Read Full Review

Everest Home Improvements's Response to timcclayton's Review

Written on: 04/07/2014

Hi there,

Please accept our apologies for the ongoing issue with your conservatory.

Could you please get in touch with your name and contact details so we can resolve this for you. You can find our contact details on the 'Overview' tab above or can email us.

Many thanks,

Customer Relations Manager
Everest Home Improvements

Reply to this comment

Timcclayton's reply to Everest Home Improvements's Comment

Written on: 04/07/2014

We are now in discussions with Everest's lawyers, as Everest have never tried to get in touch, so this offer above is simply a publicity stunt to try to sound like they care. Think of this: 3 years of leaks and falling glass panels, endless phone calls and letters from us, no response whatsoever from Everest. You're not fooling anyone.

Fit the best? What a joke.

Reply to this comment

Timcclayton's reply to Everest Home Improvements's Comment

Written on: 04/07/2014

Oh, I should just add: they seem to be dropping in these generic responses to many of our complaints. Of course, once you actually contact them they will not help at all, they are just doing this for show. A truly horrible company, don't believe them.

Reply to this comment

Sscott1971's reply to Timcclayton's Comment

Written on: 07/07/2014

Hi,

Firstly, I am very sorry to hear about your situation. I too, had the most horrific experience with Everest regarding the seriously poor handling of the finance package for my conservatory. Details of which I cannot go into for legal reasons, but let's just say it was such a serious mishandling of a case that those staff members involved no longer work for the company.

It is a long and very serious story which brought me close to a nervous breakdown. They even ignored my solicitor letters!

I finally sorted the whole sad situation out myself by instigating a Section 75 complaint against Everest under the Consumer Credit Act through Barclays Partner Finance who sorted it out in 10 days and demanded meetings with Everest to explain to them what happened.

I was given some compensation and had a letter of apology from the CEO. This was finally the end of my 10 month nightmare.

I don't know whether you have a finance package or paid for your conservatory upfront, but in any event, you should be covered under this Act or something similar as you were provided faulty goods.

I am afraid Everest will not listen until they are faced with breaches of Consumer Credit Acts. What saved me also was good solid notes of all telephone conversations and correspondence which proved to be their downfall!

Good luck.

Reply to this comment
Report this review Read 4 Comments
★☆☆☆☆

“Poor Quality of Service”

Written on: 03/06/2014 by KaidenCalhoun (1 review written)

Previously had gutters, soffits fitted to house. Good Job done. Ordered full replacement of windows and patio doors. (£12000) Patio doors fitted upside down, large bay window ill fitting so bowed and glass cracked. Holes left in side of wall and a very rough finish. Examined by Everest to be totally replaced. This was three months ago. Because we had to pay on completion Everest not interested in getting the repair done. One appointment missed due to other work. Offered another date which… Read Full Review

Everest Home Improvements's Comment

Written on: 04/07/2014

Hello

Please accept our apologies for the ongoing issue with your windows.

Could you please get in touch with your name and contact details so we can resolve this for you. You can find our contact details on the 'Overview' tab above or can email us.

Many thanks,

Customer Relations Manager
Everest Home Improvements

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“a leaking life guaranteed flat roof!”

Written on: 01/06/2014 by milarizzo (1 review written)

I have spent 5 thousand Pounds for a fiber glass flat roof, they said life guaranteed, its been leaking from day 1 , wasn't before I had it done. I did it because the old one was quite old and as a precaution had it replaced. Choosing Everest was the worst decision I have ever taken , it was a rip off! Customer service? They do not know what it means at Everest. Spoke to head office to have the problem sorted but they have not actually done anything ,not even a call to let me know what they are… Read Full Review

Everest Home Improvements's Response to milarizzo's Review

Written on: 04/07/2014

Hi there,
Please accept our apologies for the ongoing issue with your flat roof.

Could you please get in touch with your name and contact details so we can resolve this for you. You can find our contact details on the 'Overview' tab above or can email us.

Many thanks,

Customer Relations Manager
Everest Home Improvements

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Shoddy workmanship”

Written on: 23/05/2014 by AuroraHopper (1 review written)

6 years after having our Everest conservatory installed we're still fighting leaking joints. Extremely poor quality workmanship - absolutely amateurish! Have had them out a number of times to repair shoddy work - some they have fixed; but not the leaks! Cannot recommend this outfit!!… Read Full Review

Everest Home Improvements's Comment

Written on: 04/07/2014

Hi there,
Please accept our apologies for the ongoing issue with your conservatory.

Could you please get in touch with your name and contact details so we can resolve this for you. You can find our contact details on the 'Overview' tab above or can email us.

Many thanks,

Customer Relations Manager
Everest Home Improvements

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Need your advice prior accepting job as sales agent”

Written on: 23/05/2014 by Rajlollina (1 review written)

Hello everbody, greetings. The purpose of writing these few lines is because I am looking for a job and Everest has contacted me for a role as sales agent to sell windows/doors/conservatory...etc. At my first interview I was very suprised to see high quality of their samples which we displayed on the table. I was convinced that it was the ever best company i was going to work for and the best products i was going to sell and of course the highest income I would ever earn. However, after… Read Full Review

Sandy55's Response to Rajlollina's Review

Written on: 18/06/2014

Yes they are the Rolls Royce or Mercedes of DG but you are like me a bit wary, I have an interview today and I have been in sales 40 years but they have a new 3 glazed system to which others do not with recent weather storms this winter the UK now needs the product so I would say try them for 3 months and give it 100%
I am in Eastern area good luck.

Reply to this comment

Timcclayton's reply to Sandy55's Comment

Written on: 04/07/2014

Don't go with them, just read the comments here. Get a job in a local firm then you won't be having to pressure-sell to poor innocent people all your life. Quality of life is everything - don't work for these monkeys.

Reply to this comment

Timcclayton's Response to Rajlollina's Review

Written on: 04/07/2014

Don't go with them, just read the comments here. Get a job in a local firm then you won't be having to pressure-sell to poor innocent people all your life. Quality of life is everything - don't work for these monkeys.

Reply to this comment
Report this review Read 3 Comments
★★★☆☆

“The Salesman is terrible”

Written on: 18/05/2014 by ChasityHumphries323 (1 review written)

I bought windows doors and and facia boards from everest the salesman in Yorkshire area (A A initial of his first and last name) promised to complete the job and the supervisor measured the work during the installation he wanted more money for his mate to finish part of the facia I refused to pay. There after he started to use explicit sexual wards in front of the workers installing the windows. I complained to the supervisor for his behaviour and wanting more money. He discuss the matter with… Read Full Review

Everest Home Improvements's Comment

Written on: 04/07/2014

Hello,

We are sorry to hear that you are disappointed with Everest. We take these things very seriously.

Could you please get in touch so we can discuss it with the relevant department and rectify these issues as a priority?

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Definitely the WORST!!!!!”

Written on: 13/05/2014 by helendipn (1 review written)

I had 5 windows and 1 door fitted in 2009. The metal components on all windows started to RUST within 18mths. Everest came out and replaced all the components including rusting hinges etc. A year later same thing happened...... A year later same thing happened.... I have had nothing but trouble from the windows and door and am disgusted that they claim to be the best, charge over and above for their shoddy windows and fail to actually remedy the problem. Within another year....I have the same… Read Full Review

Report this review
★☆☆☆☆

“Overpriced & riddled with faults”

Written on: 13/05/2014 by 342Lamb (1 review written)

Where do I start ? I had 2 windows, 1 front door & 1 French door installed by Everest in 2008. Shortly after installation my problems started. To be fair, Everest have been out to check and fix them but not satisfactorily, ie- keep getting same problem re-occurring, the fix lasts a yr then cums undone again. Exactly 2 yrs ago(May 2012) 1 of my kitchen window panes, suddenly made a loud pop noise, before my eyes, within seconds/minutes the whole of the glass cracked into minute pieces, the… Read Full Review

Everest Home Improvements's Comment

Written on: 04/07/2014

Hi there,

We are sorry to hear you are disappointed with Everest. If you could please get in touch using the details on the 'Overview' page, then we can look to rectify these issues as a priority.

Many thanks,

Customer Relations Manager
Everest Home Improvements

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Rude, Rude, Rude”

Written on: 02/05/2014 by JeannevT (2 reviews written)

I received a personal 'cold' call at work (dont know how they got hold of this, bad enough receiving cold calls at home!) anyway when I realised this was not a work related call I at first said I was not interested, but they then said that they were in my home area on Friday and was I interested in any literature/brochures for windows and doors. I said yes to the doors brochure because at some time in the future I may be interested in replacing my front door. I was not prepared for what… Read Full Review

Everest Home Improvements's Response to JeannevT's Review

Written on: 04/07/2014

Hello,

We are sorry to hear that you are disappointed with Everest. We take these things very seriously.

Could you please get in touch with us and send us your details so that we can prevent any calls in the future.

Many thanks
Everest Home Improvement

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“RUDE, AGRESIVE AND UNPROFESSIONAL”

Written on: 02/05/2014 by vflb32 (1 review written)

After cold calling my mother at work, she agreed for Everest to drop some brochures round as they were in the area the next week. A salesman then turned up the next week advising he had an appointment to which my step-father advised was not the case that he was aware of but would try to contact my mother at work. The salesman then proceeded to make personal comments such as 'you and your wife obviously do not work as a team' and 'oh and nice red shirt by the way (finished with a swear word)'… Read Full Review

Everest Home Improvements's Response to vflb32's Review

Written on: 04/07/2014

Hi there,

Thanks for posting your review - I'm sorry to hear about your troubles with Everest.

Could you please get in touch with your name and contact details so we can identify who visited you? You can find our contact details on the 'Overview' tab above.

Many thanks,

Customer Relations Manager
Everest Home Improvements

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Quote for flat roof”

Written on: 01/05/2014 by Abbigail27 (1 review written)

Along with a couple of local companies I had Everest quote for a new flat roof for my garage. Local guys arrived in their vans and took a good look inside and out, quoting me between £2000 and £3000. Everest guy shows up in a new Landrover Discovery thing - I don't think he was the managing director he was in fact a sales rep. Spent 5 mins measuring up, never asked to go on roof or look inside garage then spent 15 minutes on his laptop (had to come into my house for this bit as he needed a… Read Full Review

Report this review
★☆☆☆☆

“I chose Everest to install 1 window and bi-fold doors,...”

Written on: 29/04/2014

I chose Everest to install 1 window and bi-fold doors, both needing the openings widened and new lintels. They had no idea what they were doing. Lintels were bent, internal wall header plates left with no support (hence no support for floors above), contravened building regs with regard to stud spacing, cavity closures and wall ties. No insulation,no vapour barrier, no breather membrane, appalling brickwork and plastering. Basically nothing was correct and they lied saying it didn't need local… Read Full Review

Report this review
★☆☆☆☆

“Cancellation - no consideration ”

Written on: 23/04/2014 by MireyaHeath419 (1 review written)

After booking annual leave to have windows fitted by Everest, the morning of the appointment arrives with no window fitters, they then call an hour later stating the operative is ill and they don't have a replacement, then rebook 2 days later on a Friday - after speaking to them they state do you not realise people are ill off work sometimes, I state that why do you not have a temporary cover and for these prices I do not expect a cancellation, Everest state even Roll Royce have cancellations… Read Full Review

Report this review
★☆☆☆☆

“terrible aftercare and service”

Written on: 15/04/2014 by carol evans (3 reviews written)

have had problems with windows since fitted dec 2010. Latest is that we were given an appointment for 17th April in February for a large window to be removed and made watertight and windproof after numerous other attempts had been made,not asking for the earth am I ! .checked with Everest this morning 15th April that they were still coming, assured that 2 fitters with a scaffold tower would be here. 10 minutes later a call from Everest which my wife answered said they would be unable to keep… Read Full Review

Everest Home Improvements's Response to carol evans's Review

Written on: 04/07/2014

Hi,

Sorry to hear about the troubles you've had with your doors and with getting a response from our Customer Service teams here in Cuffley.

Could you please get in touch so we can sort the remaining problems for you?

Many thanks,
Customer Relations Manager
Everest Home Improvements

Reply to this comment

Carol Evans's reply to Everest Home Improvements's Comment

Written on: 04/07/2014

Took you a long time to reply, and by the way its a faulty window not a door.
You try ringing Everest customer services yourself, see how you get on. No I am not a whinging old customer just a person who expects some good old fashioned service when things go wrong, I' ve had so many problems with my windows , it should not be like this according to your tv adverts. Just fed up wish I'd have used a local company.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“50% off driveways!!!”

Written on: 11/04/2014 by Laylahx214 (1 review written)

rip off Everest!!! I've had quotes from other company's, for normal block paving price range between £6-8000. after seeing the 50% discount on Everest I made the call, to find out the same drive way would cost me £16000. that's with the 50% discount!!! this meant my driveway would be double everyone else's quote!! how can Everest still be in business? this would mean my drive way would have cost me £32000. before discount, when my highest quote from other company's was £8000. just thought i… Read Full Review

Everest Home Improvements's Comment

Written on: 04/07/2014

Hi there,

Please accept our apologies for the disappointment.

Could you please get in touch with your name and contact details so we can resolve this for you. You can find our contact details on the 'Overview' tab above or can email us.

Many thanks,

Customer Relations Manager
Everest Home Improvements

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“You dont get to see before you buy + Harassment ”

Written on: 09/04/2014 by LeandroMcCann198 (1 review written)

Beware - the no obligation quote fellow shows up, tries to convince you to buy windows without seeing them so you have no idea of quality. Their 'sale price' is much more than local window experts. Then, 5 years later, I still cannot get off their phone call and mailing list. Avoid avoid avoid!… Read Full Review

Everest Home Improvements's Comment

Written on: 04/07/2014

Hi there,

Please accept our apologies for the disappointment.

Could you please get in touch with your name and contact details so we can resolve this for you. You can find our contact details on the 'Overview' tab above or can email us.

Many thanks,

Customer Relations Manager
Everest Home Improvements

Reply to this comment
Report this review Read 1 Comment
overview