Everest Windows Reviews - www.everest.co.uk

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Latest Reviews

★★☆☆☆

“bi fold doors after sales ”

Written on: 22/11/2016

e had 4 mitre wide aluminium bi fold doors fitted Sept 2016, after sales very poor , customer service poor. one of the doors sealed glass units had a a number of hand prints in the internal glass, came out to change unit in November 2016, the glass they changed was worse than the original one fitted, loads of hand prints inside the door glass unit. AND the fitter left without checking everything, we was left with a bi fold door that does not now open and the main entry exit door does not lock… Read Full Review

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★☆☆☆☆

“Faulty windows”

Written on: 12/11/2016 by Julia60 (1 review written)

I had Everest DG windows fitted 2 weeks ago. Two of the windows are faulty. I have phoned and phoned to get someone to come and repair or replace the faulty windows and have been fobbed off. I am considering asking for a refund for the rubbish and getting another supplier to refit windows that actually will open and close. I can't in all honesty rate everest at all. But it is obligatory it seems… Read Full Review

By Everest Home Improvements

Written on: 15/11/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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★★☆☆☆

“No communication, no customer service”

Written on: 02/11/2016 by kaerendaunt-jones (1 review written)

We had 4 big windows and a bifold door put in 7 weeks ago. First the installers turned up unannounced, we had no letter or phone call giving a specific day, and as I have a lot of valuable cats that can't go out, preparations have to be made. Then they turned up again on the Monday, still no communication, just turned up. Eventually we agreed on a day, after much argument. The installers were nice, but not greatly happy in their work, which took two days, and they wanted to take out all the… Read Full Review

By Everest Home Improvements

Written on: 03/11/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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Kaerendaunt-Jones's reply to Everest Home Improvements's Comment

Written on: 03/11/2016

Oh I have, several times

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★☆☆☆☆

“Worst ever service”

Written on: 01/11/2016 by sheelagandhi (1 review written)

We ordered 3 windows and a door for installation in August 2016. The installation date was today 1/11/16. There was suppose to be 2 installers suppose to turn up at 0900. Instead 1 turned up at 10.30 and said he was on his on and he could only work till 1 pm. The job would not completed today and we would to reschedule with the fitting manager. I tried to contact the customer service team and was told all managers were in meeting and they did not know how long. Is this how Everest treat… Read Full Review

By Everest Home Improvements

Written on: 01/11/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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★☆☆☆☆

“Run a mile”

Written on: 20/10/2016 by Conleytm144 (1 review written)

Jobs are rushed.Lack of quality, work force stressed and not liking company, over priced… Read Full Review

By Everest Home Improvements

Written on: 24/10/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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★☆☆☆☆

“Avoid”

Written on: 18/10/2016 by JoW1 (1 review written)

Lack of care during the installation of new windows and window sills resulting in redecoration works required plus stained brand new window sills and frame. Phone call to complain resulted in a visit by the installations manager to review - but he couldn't see anything wrong. Further phone calls and a letter (with photos) followed - which were oddly enough forgotten about, even though i had responses saying someone would get back to me. By chance there was a phone call from another section… Read Full Review

By Everest Home Improvements

Written on: 18/10/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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Jow1's reply to Everest Home Improvements's Comment

Written on: 18/10/2016

As stated in the review, Customer Services were contacted originally - and nobody took interest. I've spoken to Customer Services today to ask about the phone calls and also asked about the outstanding invoice - and funnily enough they had no record of the invoice.

I can't see how e-mailing Customer Services as you have suggested will make any difference as I will just be ignored (again).

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★☆☆☆☆

“patio doors”

Written on: 23/09/2016 by gardenplant (1 review written)

these doors are the worst we have ever had installed. Complaints have been logged with no follow up and this has been going on for 6 months now. We have written, phoned and e mailed with no outcome. This complaint is still ongoing. … Read Full Review

By Everest Home Improvements

Written on: 04/10/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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★☆☆☆☆

“Front door - Poor After care”

Written on: 22/09/2016 by 21Adams (1 review written)

Moved into new purchased property a couple of years ago and were notified that a “quality” new front door had been installed by Everest and would be under guarantee if there were any problems. Well within a year we started have issues where the door would get jammed when it was warm got locked out a few times. Called Everest to confirm if door was still under guarantee and were advised that we would have to pay money to transfer guarantee over to us before we can arrange a callout, ended… Read Full Review

By Everest Home Improvements

Written on: 04/10/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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★★☆☆☆

“Still waiting!!”

Written on: 13/09/2016 by teacher55 (1 review written)

In January we had a new garage door and back door fitted by Everest. There were some problems with the fitting which still have not been sorted.Everest seem to be proactive at the point of sale but any other contact has always had to be initiated by ourselves. We were told in June that a part had been ordered for the back door. Yesterday when we rang about the lack of communication and to enquire ... again .... what was happening, we were told that it had arrived from Germany on Saturday… Read Full Review

By Everest Home Improvements

Written on: 13/09/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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Teacher55's reply to Everest Home Improvements's Comment

Written on: 16/09/2016

We have done this on a number of occasions and there has been no progress. Any assistance that you can offer would be gratefully received.

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★☆☆☆☆

“Aftercare service has gone to the toilet”

Written on: 07/09/2016 by enamaya (1 review written)

Over the past decade, Everest has been replacing many of our windows and doors. When we started using the company, the aftercare service was fantastic, and this was the primary reason why the company was our go to company for installation of windows and doors. However, something has changed dramatically over the past few years with the company. Now their aftercare service is essentially non-existent. Over a month ago, the two french doors installed by Everest started to become difficult to… Read Full Review

By Everest Home Improvements

Written on: 07/09/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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Enamaya's reply to Everest Home Improvements's Comment

Written on: 07/09/2016

This response from the "company" is clearly provided by a robot. The alternative is that the company thinks we are daft. Do you really think I haven't already sent a message to customer [dot] relations [at] everest [dot] co [dot] uk about this? Really? I even mentioned in my review above that I sent Everest a message, and received no response. I don't think anyone from Everest actually READS these reviews. Their response is identical, no matter what the review says. Further evidence that the company lacks any real customer service, whatsoever.

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★☆☆☆☆

“After sales service”

Written on: 03/09/2016 by JacquelynDuffy421 (1 review written)

Appalling service unless it is a sales call they do not really want to know. Unless you complain you do not get a appointment and then it will be for about three weeks ahead. however you will be luck if their engineer or representative turns up. So be prepared to waste half you day or all of it… Read Full Review

By Everest Home Improvements

Written on: 06/09/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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Notier's Comment

Written on: 07/09/2016

I have done that several times :- a complete waste of time.

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Leightasker's Comment

Written on: 06/09/2016

Contact the ceo, his PA will reply to your email & things do seem to get sorted out I hope this helps as I'm still trying to get my mothers appalling installation sorted out with baby steps one window at a time seems is all they can manage. They are definitely not THE BEST & I think they should be banned from using that in all advertising

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Notier's Comment

Written on: 07/09/2016

Thank you for your advise I was going to do just that.
I also agree with you regarding them being the best; it is false. I have seen an installation being done by a local family firm and the attention to detail and the way they worked was superb. Next time do your research and use the best local firm.

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★☆☆☆☆

“Custer service and after sales is appalling”

Written on: 02/09/2016 by JavierAshworth (1 review written)

My parents are in their nineties and, unbeknown to me at the time, chose to have some replacement doors and windows from Everest. I would have advised them to go to someone else. They were sold a product that was not fit for purpose. Everest took their money, they were charged an extortionate amount, and my husband has now taken up the case on their behalf. Trying to get through is a nightmare, they say they are coming and do not! They lie through their teeth and have caused a lot of… Read Full Review

By Everest Home Improvements

Written on: 06/09/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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Leightasker's Comment

Written on: 06/09/2016

Hi, my mother has just done the same as your parents all of the Windows & patio door have issues. The man in charge of the fitters just takes the Micky as 4 failed turn ups to rectify the bay window, so I emailed the CEOs of Everest, low & behold his PA got hold of the right people & window was refitted, still has an issue regarding lead work under cill but looks better than before so try emailing him. I hope this helps

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★★☆☆☆

“Don't be fooled by their slogan! Very disappointed!”

Written on: 25/08/2016 by WokinghamHomeOwner (1 review written)

These windows are much dearer than those offered by their nearest rivals but their claims of excellent after-sales service convinced us to go with them anyway when we wished to replace 13 windows (many of them large) and our front door. First our windows arrived with the wrong hinges but still had to be fitted as they had already removed our old windows. The team booked to replace those hinges arrived (after a good few reminders) with the wrong product, lied to us, then marched all over our… Read Full Review

By Everest Home Improvements

Written on: 25/08/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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Wokinghamhomeowner's reply to Everest Home Improvements's Comment

Written on: 31/08/2016

I've done this but have, so far, only received their "one size fits all" acknowledgement. I have lost faith that they will take any kind of action!

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Allieramsay's Response to WokinghamHomeOwner's Review

Written on: 31/08/2016

I totally agree with all you have said! I have had an ongoing dispute for 2 years with them. Worst company ever!

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Wokinghamhomeowner's reply to Allieramsay's Comment

Written on: 31/08/2016

For Everest tomorrow never comes! I'm still waiting for their promised phone call. I'm sorry to hear that you have had problems too. Warnings like these should reach a wider audience methinks.

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★☆☆☆☆

“5 months and still no windows!”

Written on: 15/08/2016

I sent this to customer service at everest  on 9th August and have had no response... To whom it may concern, I have tried on several occasions to phone your Customer Services to no avail. We were booked for an appointment 26th and 27th May and had made it clear that we were going away on Saturday 28th. We then recieved a phone call requesting that the installation be extended to include Saturday 28th. Our clear instructions had been ignored and we were forced to delay installation until… Read Full Review

By Everest Home Improvements

Written on: 16/08/2016

Good morning

Sorry to hear of the troubles you have encountered with your installation. I have raised this with the customer relations manager to track your email you sent last week, and to contact you directly to resolve this.

Many thanks

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Barbara.thomas's Comment

Written on: 26/08/2016

Well am i glad i looked on this review page. I ordered and paid my deposit in march. I was promised a 6 week turnaround. And my window and door would be in. August 26th i havent heard that they are coming to do them. I found i had to wait for the surveyor who after many reminders came. He assured me they would fast track this order. I received a form to sign but the handles and fittings were crome not gold as i ooriginall ordered. I was told in june that the devon office had closed and scotland was dealing with the orders now. Around brexit vote time.

I am going to call them today and ask for my deposit back with interest and go with another company. I need to get on with my plans of securing my home delayed by 6 months discusting.

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★☆☆☆☆

“unbelievable”

Written on: 02/08/2016 by keithstewart11 (1 review written)

My 86 year old mother has just been tricked into paying £2383 for the replacement of 1 upvc window. She was approached in morrisons and had a saleperson at her door in 35mins. I have since spoke to 3 builders whose quotes have ranged from £380 to £600. Legal action will hopefully follow "which" legal team on the case… Read Full Review

By Everest Home Improvements

Written on: 03/08/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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★☆☆☆☆

“Repair No-Show!”

Written on: 21/07/2016 by gummybears (1 review written)

I am appalled at the service I have failed to receive from Everest Windows. I moved into my property 3 years ago and each window has a little Everest sticker on it, so when one of the windows was damaged they were my first port of call. It was £35 to even get a call out booked, and then the first available appointment was also 6 weeks into the future. My window hadn't smashed completely and it was just a small issue, but goodness knows what someone in a worse situation would have done at… Read Full Review

By Everest Home Improvements

Written on: 02/08/2016

Good morning, we're sorry to hear of the troubles you have encountered regarding your installation. Could you pleas email customer [dot] relations [at] everest [dot] co [dot] uk with your order reference number so we can resolve this for you. Many thanks

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Gummybears's reply to Everest Home Improvements's Comment

Written on: 08/08/2016

I never had an order reference number, which is just ONE MORE EXAMPLE OF THE PATHETIC CUSTOMER SERVICE YOU OFFERED. I've now taken my custom to a lovely local firm who were not only available within a week of me phoning them, but they actually showed up and everything. So you lot can do one.

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Kurtpotempa's Response to gummybears's Review

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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Jhmh1914's Response to gummybears's Review

Written on: 26/07/2016

THis is similar to my experience reported on this site. Write in to BBC Tadio 4's You and Yours about this. They carried an item last week with similar complaints. I hope lots of is will write in urging the programme to carry out an in depth inquiry into Everest non existent aftercare.

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★☆☆☆☆

“What yousee in the brochure is not what you get”

Written on: 21/07/2016 by MarisolO'Donnell348 (1 review written)

In November 2014we moved to a house that had Everest D G at the front elevation. We did obtain other quotes some half the price of Everest D G, but, as we are older clients and has saved £20000 to move we gave Everest D G £12,000. What fools were we, right from day one the installation was extremely untidy, broken glass left all over the back garden, which I had to hoover up to make sure we picked it all up. An installation that, if taken care and done properly should have taken a week, was… Read Full Review

By Everest Home Improvements

Written on: 02/08/2016

Good morning, we're sorry to hear of the troubles you have encountered regarding your installation. Could you pleas email customer [dot] relations [at] everest [dot] co [dot] uk with your order reference number so we can resolve this for you. Many thanks

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Kurtpotempa's Comment

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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Allieramsay's Comment

Written on: 26/07/2016

I feel exactly the same as you!!

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★☆☆☆☆

“rubbish”

Written on: 09/07/2016 by KailaSchmitt1987 (1 review written)

rubbish quoting system 30k to 16k to 10k lol a joke of a company… Read Full Review

By Everest Home Improvements

Written on: 11/07/2016

Good morning, I'm sorry to hear you're unhappy with your quote. Our customers feedback is very important to us so this will be fed back to the relevant departments. Many thanks

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★★★★★

“Still the best”

Written on: 30/06/2016 by uuBaker275 (1 review written)

I first had Everest double glazed windows and a porch installed in my house in 1986 and was very pleased with the outcome, which contributed to a good and easy sale of the property some years later. I recently had a double glazed door fitted to my current house by Everest and was equally pleased with the result. Sales and fitting were carried out by enthusiastic staff and any queries were quickly answered… Read Full Review

By Everest Home Improvements

Written on: 07/07/2016

Good morning, many thanks for taking the time to leave this review. Our customers feedback is very important to us so this will be fed back to the relevant teams. Thanks for choosing Everest

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★☆☆☆☆

“Patio door - What a disaster !”

Written on: 29/06/2016

We have purchased four windows and a patio door from Everest Ltd. We believe that the products were installed by inexperienced engineers. The patio door has given us significant problems. Specifically the wooden floor by the patio door has lifted due to poor installation and insulation. Everest acknowledged that the patio door was poorly installed and sent their engineers to remove it and reinstall it. After this work was carried out, the patio door still does not work. An engineer has… Read Full Review

By Everest Home Improvements

Written on: 29/06/2016

Good morning, sorry to hear of the troubles that you have encountered. Could you please send over your order reference number and contact details to us so we can resolve these issues for you. Many thanks

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Kurtpotempa's Comment

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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