Everest Windows Reviews - www.everest.co.uk

★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“5 months and still no windows!”

Written on: 15/08/2016

I sent this to customer service at everest  on 9th August and have had no response... To whom it may concern, I have tried on several occasions to phone your Customer Services to no avail. We were booked for an appointment 26th and 27th May and had made it clear that we were going away on Saturday 28th. We then recieved a phone call requesting that the installation be extended to include Saturday 28th. Our clear instructions had been ignored and we were forced to delay installation until… Read Full Review

By Everest Home Improvements

Written on: 16/08/2016

Good morning

Sorry to hear of the troubles you have encountered with your installation. I have raised this with the customer relations manager to track your email you sent last week, and to contact you directly to resolve this.

Many thanks

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★☆☆☆☆

“unbelievable”

Written on: 02/08/2016 by keithstewart11 (1 review written)

My 86 year old mother has just been tricked into paying £2383 for the replacement of 1 upvc window. She was approached in morrisons and had a saleperson at her door in 35mins. I have since spoke to 3 builders whose quotes have ranged from £380 to £600. Legal action will hopefully follow "which" legal team on the case… Read Full Review

By Everest Home Improvements

Written on: 03/08/2016

We're sorry to hear about this. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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★☆☆☆☆

“Repair No-Show!”

Written on: 21/07/2016 by gummybears (1 review written)

I am appalled at the service I have failed to receive from Everest Windows. I moved into my property 3 years ago and each window has a little Everest sticker on it, so when one of the windows was damaged they were my first port of call. It was £35 to even get a call out booked, and then the first available appointment was also 6 weeks into the future. My window hadn't smashed completely and it was just a small issue, but goodness knows what someone in a worse situation would have done at… Read Full Review

By Everest Home Improvements

Written on: 02/08/2016

Good morning, we're sorry to hear of the troubles you have encountered regarding your installation. Could you pleas email customer [dot] relations [at] everest [dot] co [dot] uk with your order reference number so we can resolve this for you. Many thanks

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Gummybears's reply to Everest Home Improvements's Comment

Written on: 08/08/2016

I never had an order reference number, which is just ONE MORE EXAMPLE OF THE PATHETIC CUSTOMER SERVICE YOU OFFERED. I've now taken my custom to a lovely local firm who were not only available within a week of me phoning them, but they actually showed up and everything. So you lot can do one.

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Kurtpotempa's Response to gummybears's Review

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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Jhmh1914's Response to gummybears's Review

Written on: 26/07/2016

THis is similar to my experience reported on this site. Write in to BBC Tadio 4's You and Yours about this. They carried an item last week with similar complaints. I hope lots of is will write in urging the programme to carry out an in depth inquiry into Everest non existent aftercare.

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★☆☆☆☆

“What yousee in the brochure is not what you get”

Written on: 21/07/2016 by MarisolO'Donnell348 (1 review written)

In November 2014we moved to a house that had Everest D G at the front elevation. We did obtain other quotes some half the price of Everest D G, but, as we are older clients and has saved £20000 to move we gave Everest D G £12,000. What fools were we, right from day one the installation was extremely untidy, broken glass left all over the back garden, which I had to hoover up to make sure we picked it all up. An installation that, if taken care and done properly should have taken a week, was… Read Full Review

By Everest Home Improvements

Written on: 02/08/2016

Good morning, we're sorry to hear of the troubles you have encountered regarding your installation. Could you pleas email customer [dot] relations [at] everest [dot] co [dot] uk with your order reference number so we can resolve this for you. Many thanks

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Kurtpotempa's Comment

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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Allieramsay's Comment

Written on: 26/07/2016

I feel exactly the same as you!!

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★☆☆☆☆

“rubbish”

Written on: 09/07/2016 by KailaSchmitt1987 (1 review written)

rubbish quoting system 30k to 16k to 10k lol a joke of a company… Read Full Review

By Everest Home Improvements

Written on: 11/07/2016

Good morning, I'm sorry to hear you're unhappy with your quote. Our customers feedback is very important to us so this will be fed back to the relevant departments. Many thanks

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★★★★★

“Still the best”

Written on: 30/06/2016 by uuBaker275 (1 review written)

I first had Everest double glazed windows and a porch installed in my house in 1986 and was very pleased with the outcome, which contributed to a good and easy sale of the property some years later. I recently had a double glazed door fitted to my current house by Everest and was equally pleased with the result. Sales and fitting were carried out by enthusiastic staff and any queries were quickly answered… Read Full Review

By Everest Home Improvements

Written on: 07/07/2016

Good morning, many thanks for taking the time to leave this review. Our customers feedback is very important to us so this will be fed back to the relevant teams. Thanks for choosing Everest

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★☆☆☆☆

“Patio door - What a disaster !”

Written on: 29/06/2016

We have purchased four windows and a patio door from Everest Ltd. We believe that the products were installed by inexperienced engineers. The patio door has given us significant problems. Specifically the wooden floor by the patio door has lifted due to poor installation and insulation. Everest acknowledged that the patio door was poorly installed and sent their engineers to remove it and reinstall it. After this work was carried out, the patio door still does not work. An engineer has… Read Full Review

By Everest Home Improvements

Written on: 29/06/2016

Good morning, sorry to hear of the troubles that you have encountered. Could you please send over your order reference number and contact details to us so we can resolve these issues for you. Many thanks

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Kurtpotempa's Comment

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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★☆☆☆☆

“adverts for 1991 prices”

Written on: 27/06/2016 by QSMan (1 review written)

Saw the adverts for their Conservatories ( & windows) based on 1991 prices, had a rep out to give me a quote. This was extremely high, when I quoted to him about the 1991 prices ( I didn't expect them really to be that low)He said that was based on list prices ,not discounted prices. So another misleading advert , what a sham. Disgusting… Read Full Review

By Everest Home Improvements

Written on: 27/06/2016

We take your feedback very seriously and appreciate you taking the time to write to us.
We are very proud of our products and the fact they are considered to be the best available on the market but inevitably this is reflected in the cost of manufacture and installation, also therefore in the price. Our Price Rewind campaign offers customers a fantastic value opportunity. In a nutshell, the larger your order the bigger the discount and the period to which we can rewind back to.

As our price promise states; “if within seven days of placing your order you find a lower price of products designed, made and installed to the same specification and within the same guarantees, Everest Home Improvements will refund the difference”.

To re-assure you all of our advertising is signed off by the Advertising Standards Authority. I do hope you find this helpful however if you have any further queries please do not hesitate to contact us.

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Kurtpotempa's reply to Everest Home Improvements's Comment

Written on: 26/07/2016

Just to let the public know, I received from the ASA the following response about Everest advertising on the 17/10/14 " In this case, on the basis that we considered it to be an objective claim and that they, on that basis, did not believe that they could provide adequate substantiation for it, the advertiser agreed to remove the claim “our professional teams are the best in the business.” As far as our procedures and aim of preventing consumers being misled in the future go, this is the end of the matter and, unless it is brought to our attention that the advertiser has repeated the claim or one of a substantially similar meaning, we will not be taking any further action. It was put on their web site at the time. Perhaps people that feel they have been misled by adverts should raise it as a complaint with the Advertising Standards Authority.

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★★☆☆☆

“Still leaking after 10 years”

Written on: 26/06/2016 by Susandempster (1 review written)

This was a very expensive conservatory but we thought we were buying the best. A good job was done initially with the windows although the attention to detail could have been better. The roof where the conservatory joins the house has always leaked. Everest has been back over the years to try and fix this problem which has not been successful., the box guttering does not drain properly. We have now had three appointments made over a period of 6 months on which Everest engineers have just… Read Full Review

By Everest Home Improvements

Written on: 29/06/2016

Good morning, sorry to hear of the troubles that you have encountered. Could you please send over your order reference number and contact details to customer [dot] relations [at] everest [dot] co [dot] uk so we can resolve these issues for you. Many thanks

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Kurtpotempa's Response to Susandempster's Review

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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★☆☆☆☆

“Good products: careless installation: appalling service.”

Written on: 22/06/2016 by MAFRaw (1 review written)

I have no issue with the quality of Everest's products. I bought three timber doors and nine timber windows from them in two separate, consecutive orders. With the first order an incorrect door was delivered and the mistake only made good nine weeks after the initial installation. When my second order was being installed,on May 3rd 2016, the installation team clumsily broke one of the windows. I was advised by Everest Customer Services by a letter dated May 6th that a replacement window had… Read Full Review

By Everest Home Improvements

Written on: 24/06/2016

Good morning, I'm sorry to hear of the troubles you have encountered. Could you please send over your order reference number so we can help resolve this for you? Many thanks

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Mafraw's reply to Everest Home Improvements's Comment

Written on: 24/06/2016

02/SN1759AU
I look forward to hearing from you.

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Kurtpotempa's Response to MAFRaw's Review

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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Mraw's reply to Kurtpotempa's Comment

Written on: 26/07/2016

Thank you. Will do.
(By the way, I heard nothing further from Everest after sending them my reference number - see above.)

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Kurtpotempa's reply to Mraw's Comment

Written on: 26/07/2016

I have had an independent engineers report carried out at a cost of £360, which has stated Everest have contravened building regulations by not putting lintels over 3 gable end window openings.Everest have self certified the installation as meeting building regs???!!! Needless to say that as the integrity of the building has been compromised, I have had the remedial work completed, but wouldn't let their incompetent firm back on site for that or any of the other many faults in the report. I am currently in the process of taking legal action for replacement units that were not fit for purpose. Hope more dissatisfied customers follow up with this type of action. Good luck!!

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★★★★★

“Is Everest Really The Best”

Written on: 17/06/2016 by 4Teddy (1 review written)

You get what you pay for,initially it looks expensive until you compare the quality of the product against the competition. It is in a different league and superior efficiency. The initial planning by the rep. and surveyer ensure you get exactly what you want and make helpful suggestions to enhance the package. The actual fitting hastle free done by highly experienced fitters. Money well spent… Read Full Review

By Everest Home Improvements

Written on: 21/06/2016

Good morning. Thanks for taking the time to leave us this review. We are delighted you enjoyed your experience with Everest and are happy with your products. Thanks for choosing Everest!

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Treaoney's Response to 4Teddy's Review

Written on: 20/06/2016

I disagree with this statement completely. The Windows I ordered and agreed with the rep was nothing like what I ordered and I have had to pay another company to move what was potentially hazardous windows from first floor apatures to ground floor as when the Windows are openned their shear weight is capable of pulling a small child out of the window and for safety reasons they should never have been fitted above ground level and were nothing like what I actually ordered. If you need Windows you are better off using a local company or doing it yourself as Everest is no longer the company it was and is now the worst interested only in you signing loan agreements that benefit them.

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Kurtpotempa's reply to Treaoney's Comment

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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Kurtpotempa's reply to Treaoney's Comment

Written on: 26/07/2016

Just to let you know, I have taken legal advice as I have had problems with the installation carried out by Everest. As I funded part of the £15.5k cost by Barclay's partner finance at high interest rates, I am also going to seek compensation from them as the goods and service supplied is not fit for purpose and has had to be redone.

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★★★★★

“Job Well Done”

Written on: 16/06/2016 by Young453 (1 review written)

Excellent quality front door fitted with no mess, old door taken away on the day and time stated. Keep informed every step of the way from the first visit through to the final fitting. First class work. Really pleased with the quality, the choice of designs and the choice of colours… Read Full Review

By Everest Home Improvements

Written on: 21/06/2016

Good morning. Thanks for taking the time to leave us this review. We are delighted that you are happy with your Everest products. Many thanks

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Treaoney's Comment

Written on: 20/06/2016

I suspect this review was written by an Everest employee as this bears no resemblance to the service I received before during or after the affect. The quality of their product is appauling, their doors are a disgrace and although I have requested mine be adjusted they fail to respond so now I tend to no longer use that door as once it is openned I am no longer able to shut it without the help of a hammer

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By Everest Home Improvements

Written on: 21/06/2016

Good morning. I'm sorry you feel you haven't received a suitable service. Could you please send your order reference number and description of your issues to customer [dot] relations [at] everest [dot] co [dot] uk and we will resolve this for you. Many thanks

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Kurtpotempa's Comment

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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★★★★★

“Simply the best”

Written on: 15/06/2016 by Dunnvd1991 (1 review written)

From the initial consultation , the survey,installation and the staff involved in the whole process we found Everest very professional, reliable and thorough throughout our experience . Would not hesitate to recommend… Read Full Review

By Everest Home Improvements

Written on: 15/06/2016

Good morning, thanks for taking the time to leave this review. We are glad that you are happy with your products and experience with Everest. Many thanks

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★★★★★

“replacement windows”

Written on: 13/06/2016 by 252Moser (1 review written)

Four years ago everest replaced most of our windows and doors. We were delighted with the product and the installation team. The after care service was first class. I had problems with the lock on the patio door. One phone call and everest joiner came within 3 days and fixed problem. So when I needed to replace the last two windows the first call was to everest and with the roll back promise it was an obvious choice. From salesman visiting me, the surveyor and the installation team the… Read Full Review

By Everest Home Improvements

Written on: 15/06/2016

Good morning, thanks for taking the time to leave this excellent review. Our customers feedback is very important to us so we are delighted that you are happy with your products. Many thanks

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★☆☆☆☆

“Non existent after sales service”

Written on: 13/06/2016 by Ajalita (1 review written)

Had new double glazing installed in October. Faulty hinge on new front door - despite numerous phone calls to them, hinge still not been replaced 8 months later - very, very dissatisfied would not recommend… Read Full Review

By Everest Home Improvements

Written on: 13/06/2016

Good afternoon, I'm sorry to hear of the problems you have encountered. As per the email, could you please send over your details so we can resolve this for you. Many thanks

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Ajalita's reply to Everest Home Improvements's Comment

Written on: 16/06/2016

After taking trouble to reply to you with the requested information, surprise, surprise I have still not heard anything from everest - I work for citizens advice so do know my rights. I will now be contacting fensa to progress this matter.

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Kurtpotempa's Response to Ajalita's Review

Written on: 26/07/2016

Hi. I would strongly advise to report the faults to trading standards, FENSA, BSI and the GGF which are the industry bodies that Everest are associated with and are supposed to adhere to their standards.

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★★★★★

“Exceptional Quality and Fitting”

Written on: 13/06/2016 by JohnandMoira (1 review written)

We were a little apprehensive about having all the windows fitted at the same time, would we be able to manage the mess and decorating? Very surprised to find that there was no mess as the fitters cleared up everything as they went and the only decorating was one very small touch up area one one frame. Very impressed with quality of product and craftsmanship of fitting. Well pleased. The noise reduction of the new windows is outstanding… Read Full Review

By Everest Home Improvements

Written on: 13/06/2016

Good afternoon, many thanks for taking the time to leave this review. We are glad that you are pleased with your experience with Everest.

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★★★★★

“windows look great.”

Written on: 13/06/2016 by MORRILL (1 review written)

From us getting in touch with Everest about new windows to having them installed everything went like clockwork. Very impressed with workers they worked solidly for 2 days on our 3 bedroomed bungalow which now looks wonderful. Thankyou to everyone at Everest… Read Full Review

By Everest Home Improvements

Written on: 13/06/2016

Good afternoon, thanks for taking the time to leave this excellent review. Our customers feedback is very important to us so this will be passed on to the relevant teams. We're delighted that you're happy with your products, and thanks for choosing Everest!

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★★★★★

“We fitted the best-EVEREST ”

Written on: 02/06/2016 by Dale57 (1 review written)

We are repeat customers to EVEREST. A replacement bay window was required in the upstairs bedroom. This room has a fantastic view over to the Campsie Fells so we had Everest fit large windows with no obstructing horizontal bars. The result of a top notch product is superb. The windows are tilt and turn and turn inwards for easy cleaning. No painting will ever be required. Clyde Scaffolding set up a bridge over the Everest conservatory the day before. This was to keep the fitters safe. The… Read Full Review

By Everest Home Improvements

Written on: 06/06/2016

Good morning, many thanks for taking the time to leave this excellent review. We are delighted that you are happy with your products and your experience with Everest. We look forward to helping you improve your home further in the future. Many thanks

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★☆☆☆☆

“Beware: Everest Windows are Corporate Stalkers”

Written on: 31/05/2016 by kbLockhart66 (1 review written)

Don't EVER buy from Everest. Nothing will get rid of these slimy cockroaches once they get your details. What the Everest spokesperson says about getting removed from the contact list is a lie. I contacted them & the calls never stopped. I got back a template reply and I doubt anyone even read the message. There's a total denial of responsibility throughout this company, once you've handed over money. Nobody will tell you their name. The correspondence is anonymously written. We've been… Read Full Review

By Everest Home Improvements

Written on: 06/06/2016

Good morning, I'm very sorry to read of the difficulties you have encountered. If you could please send over your details to customer [dot] relations [at] everest [dot] co [dot] uk we will ensure your details are removed. Many thanks

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★★★★★

“great value”

Written on: 31/05/2016 by AlejandroGonzalez26 (1 review written)

very pleased with all work carried out cleaned up when work was completed good all round service could not be more happier with Everest many thanks … Read Full Review

By Everest Home Improvements

Written on: 06/06/2016

Good morning, thanks for taking the time to leave this review. We are delighted that you are please with your Everest products. Many thanks

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