Everest Windows - www.everest.co.uk Reviews
Latest Reviews
★★☆☆☆
“Everest Front door Plumbed but it still looks crooked”
Written on: 16/05/2013
£3,200 front door paid in full First visit " sorry the measurements are wrong' Second visit "Sorry thats the best we can do" when I said but its looks crooked! They adjusted the so called "Adjustable" hinges which made the appearance better. Half an hour later Phoning the area manager to tell them that a gale force wind was coming through the door Ah! Thats because you told them to adjust it! Third visit to " correct" the problem-- pliers and a screw driver to put the door back at the... (read more)
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★☆☆☆☆
“Don't use this company a total waste of time ”
Written on: 15/05/2013 by Maburman (1 review written)
Asked for a quote for a tiled top conservatory windows and fascias . The salesman called round with another chap who was training and measured up all seemed good and they made an appointment to come back the next week . The day came and then I got a phone call from the salesman saying "sorry cant make it have got stuck at another appointment " ok I said can you give me the quote . He then went on to give some story he didn't know the totall price off hand and will call back later with the... (read more)
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★★★★☆
“So far so good!”
Written on: 15/05/2013 by NickGriff (1 review written)
In 4 weeks time we are booked in to have all our windows replaced by Everest, two 7 window bays, one 3 window bay and 3 windows at the back. My wife and I have had dealings with 3 double glazing firms in the past and it was with much trepidation that I invited the sales man in. But, he turned out to be a human being (very rare I know). He went through all the things we wanted and then came to finance which originally I did not want. But, and it's a big but it is not actually a bad deal... (read more)
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★☆☆☆☆
“100% Diabolic - avoid like the plague!”
Written on: 10/05/2013 by I_hate_Everest
The salesman took me for a ride (well and truly) - ended up with a 22% apr loan to pay for something I could have paid cash for. Late starting. Struggled to finish (workmen didn't seem to know what they were doing - no guidence from Everest - they were subcontractors who eventually waled anyway). Conservatory leaked - took three seperate attempts to fix. Promised returned calls from Everest that never happened. Lied to and misquoted figures by head office staff (who arrogance defies belief).... (read more)
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★☆☆☆☆
“Stay Well away they are borderline criminals”
Written on: 09/05/2013
They claim they are the best, they're not You're paying BMW prices for a ford Ka Not much technology goes into PVC windows so big price differences cant be justified. As a contractor i have the unfortunate job of fixing the problems of these windows and telling people they have been ripped. Stay with the locals you get the best windows, profiles etc with a reasonable price. a £300 window from a local would cost £1300 from everest and the £300 one is far superior (read more)
Visit everest.co.ukJusticefortheminnow's Comment
Written on: 10/05/2013
Oh my God....how I wish I had read all these reviews/complaints earlier! We had no choice but go to everest, or so we thought, as we are in the BAA scheme. We have been completely ripped off! we have spent thousands with them and now have damage structually, which of course they deny is their doing. That of course was after complaining to them for three months not receiving phone calls when they said they would ring, not turning up when they said they would and then finally being told it is my word against theirs! How can a minnow fight a shark?!
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Everest Home Improvements's Comment
Written on: 10/05/2013
Hi there,
I'm sorry to hear about the issues you've had with your windows under the BAA scheme - could you please get in touch so we can rectify these issues?
Thanks,
Richard
customer.relations@everest.co.uk
0844 892 2283
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Justicefortheminnow's Comment
Written on: 11/05/2013
What do you think you can do?
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Everest Home Improvements's Comment
Written on: 10/05/2013
Hi there,
Our windows are designed and tested to keep more heat inside the home where it matters - this is achieved by incorporating a range of features, but the most important part to look out for is the energy rating. Our windows have achieved ratings of up to A+10 - much higher than the minimum C rating for replacement windows.
We also test our windows for security, testing them to British Standards. Our windows quite often exceed the requirements by some margin, again, thanks to a number of features that we include as standard.
We encourage anyone in the market for replacement windows to consider what's most important to them, whether it's warmth, security or any other factor and to think carefully about their budget. There are a lot of options out there, so it can take time to find the best product for your needs.
If you have any other comments, please don't hesitate to get in touch.
Thanks,
Emma.
socialmedia@everest.co.uk
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★★★★☆
“Punctual, helpful, good workmanship”
Written on: 07/05/2013 by Craig-scotland
Yesterday and Today we had some new windows, patio door and front door fitted. The two guys arrived bang on 9am, they presented clean considering the job they do, in the past I have found people to appear covered in mastic. They started by covering all floor space with clean dust sheets before getting down to work. They explained where they would start and how the job would progress. The workmen remained polite in conversation and were always willing to answer any questions we had. The... (read more)
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★☆☆☆☆
“Stress, insomnia, unhappiness.”
Written on: 07/05/2013 by ooosssnnr
I bought a brand new UPVC door from Everest in December 2012 that cost two and a half thousand pounds. During the cold months of Dec '12/Jan '13/Feb '13 and March 2013 it was working perfectly. No problems whatsoever. For the entire month of April 2013 and now into May 2013 I am getting locked out at weekends when I am off work and unable to lock my property and I am getting locked in. This is all due to the sun shining on my door. I have had three weekends out of five where emergency... (read more)
Visit everest.co.ukEverest Home Improvements's Response to ooosssnnr's Review
Written on: 07/05/2013
Hi there,
I'm sorry to hear about the issues with your door.
Could you please get in touch so that we can rectify these issues?
We have also received a similar message on our feedback site - could you confirm that this is you?
Thanks,
Richard
customer.relations@everest.co.uk
0844 892 2283
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Nickgriff's Response to ooosssnnr's Review
Written on: 15/05/2013
I had exactly the same thing with a Zenith front door and they did not believe me either. It was fine when the weather was below about 12C but as soon as the sun came out and the temperature rose .. door wouldn't shut and if it did shut it wouldn't open again.
I think it's double glazed doors in general and would never have one again.
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★☆☆☆☆
“A disappointing experience with Everest”
Written on: 04/05/2013 by prettypolly13 (1 review written)
This company has really upset me. I would not recommend them to my worst enemy. I rarely write anything on the internet in the public domain, but they deserve to have their tactics uncovered. The sales rep persuaded me to buy a uPVC door for £1,500. That's quite pricey, if you look online you can buy them much cheaper than that. But I thought it is a high quality product, therefore I'll go with flow and pay a bit more. He also persuaded me to sign up to a finance deal where I would... (read more)
Visit everest.co.ukEverest Home Improvements's Response to prettypolly13's Review
Written on: 07/05/2013
Hi there,
I'm sorry to hear about the troubles you had with purchasing your door.
Could you please get in touch so we can talk to you about your cancellation?
Thanks,
Richard
customer.relations@everest.co.uk
0844 892 2283
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Prettypolly13's reply to Everest Home Improvements's Comment
Written on: 07/05/2013
I want my deposit back, I don't think there needs to be a conversation.
If you can return my money with the same speed you took it, you will be doing well. We have exchanged emails earlier on today, as you well, know, so you can answer me via that mechanism.
I am so glad I am not having a door from you guys now, as someone has already posted their review of one of your expensive doors.
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Everest Home Improvements's reply to Prettypolly13's Comment
Written on: 13/05/2013
Hi there,
I understand your deposit has been returned and your order cancelled?
Please let us know if there's anything else we can help you with.
Richard.
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Simonlevitt's Response to prettypolly13's Review
Written on: 10/05/2013
Was just about to arrange for an Everest rep to come and quote for full double glazing etc, shan't bother now. Will stick to a local friendly firm. Thanx
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★☆☆☆☆
“Terrible Service!! They don't even return Calls!”
Written on: 30/04/2013 by oj81
The windows in my house were installed by Everest over 12 years ago. Recently, the handle of my bathroom window got disconnected and needs replacing - just an example of the poor quality! I contacted Everest to report this in the hope that they will send someone out fairly soon to replace the handle as having an unlocked window places a security risk!! I spoke to customer services on a Friday morning, gave them my details, explained the urgency of the problem, and was told that someone... (read more)
Visit everest.co.ukSadsuzy's Response to oj81's Review
Written on: 30/04/2013
Suggest you contact GGF-Glass and Glazing Federation. That helped a good bit to resolve our problem.
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Everest Home Improvements's Response to oj81's Review
Written on: 01/05/2013
Hi there,
I'm sorry to hear about the issues you've experienced with reporting an issue with your window.
Could you please get in touch so that we can see what went wrong?
Thanks,
Richard
customer.relations@everest.co.uk
0844 892 2283
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Dholloway3's Response to oj81's Review
Written on: 05/05/2013
I too have had similar response (or no response should I say) regarding a lock on my front door. However, someone did come out - but someone who did not work for Everest as they sub-contract and then was hit for a bill of £102 for the guy coming out, but couldn't even fix the door. We were not told of any call out charges and were astonished that this bill came to us. We have later found out that the door was originally fitted by Everest, but the lock on the door, was a Stormseal lock and was made specifically for Stormseal which is now no longer available as is Stormseal and we cannot just get the lock fixed, we now have to have a new door, but on top of that, because the door is attached to the frame set, we would have to have the whole lot replaced!!!!!
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Everest Home Improvements's reply to Dholloway3's Comment
Written on: 07/05/2013
Hi there,
Sorry to hear you've also had problems.
Could you please make contact so we can understand what happened with your door?
Thanks,
Richard
customer.relations@everest.co.uk
0844 892 2283
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Dholloway3's reply to Everest Home Improvements's Comment
Written on: 07/05/2013
I have sent e-mail and had reply that the comments would be sent to [name removed] .Please refer to that e-mail through [name removed] of which all circumstances have been described.
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Dholloway3's reply to Everest Home Improvements's Comment
Written on: 15/05/2013
It is now the 15th of May and still no comeback
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★☆☆☆☆
“Everest Window Review”
Written on: 22/04/2013 by chrisnewman5555
The actual product was good. However, the quality of fitting was terrible. We spent £14,000 on new windows and a bi-fold door in August 2012. They have been back 12 times since to rectify faults. The worst part of this company is that apart from the customer inspecting the product/workmanship, there is absolutely no quality control whatsoever. In the first instance, their fitters arrived and left leaving the job completely botched. Having complained, Everest sent the same team to rectify... (read more)
Visit everest.co.ukEverest Home Improvements's Response to chrisnewman5555's Review
Written on: 23/04/2013
Hi Chris,
I'm sorry to hear about the troubles you had with your windows and bi-fold door. The service you received definitely isn't up to our normal high standards.
Could you please get in touch so we can rectify the outstanding issues?
Thanks,
Richard
customer.relations@everest.co.uk
0844 892 2283
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Showing 1 - 10 of 412 Reviews
★☆☆☆☆
“Everest after sales service dreadful”
Written on: 22/04/2013 by Muntjack (1 review written)
I have so far spent £17000 on windows and doors (Georgian Sash style). These were fitted over two installations and although there were a number of problems with mistakes and scratches they were all corrected or replaced in a reasonable time. However one door was pit together with incorrect parts and needed replacing. They agree a date and came with a door but no glass, then they came with the wrong glass and no door. They ordered another door. The engineers failed to arrive. The next... (read more)
Visit everest.co.ukEverest Home Improvements's Response to Muntjack's Review
Written on: 22/04/2013
Hi there,
Sorry to hear about the problems you've encountered with your windows and door - could you please get in touch so we can set about resolving these issues?
Thanks,
Richard
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Muntjack's reply to Everest Home Improvements's Comment
Written on: 23/04/2013
Who are you? If you give some contact details perhaps i could!
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Everest Home Improvements's reply to Muntjack's Comment
Written on: 24/04/2013
Sorry, my details weren't copied over in my comment above, please use these:
customer.relations@everest.co.uk
0844 892 2283
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★☆☆☆☆
“An Absolute DISGRACE”
Written on: 22/04/2013
If you want a company who are going to charge an extra £13,000 on top of what you should be paying for a conservatory... ... do not construct the conservatory wall you have asked for... ...use terrible sales techniques... .... whose customer service is about as good as a chocolate teapot... ...whose work is to say, at BEST 'shoddy'... Then this is the company for you! Avoid at all costs. (read more)
Visit everest.co.ukEverest Home Improvements's Comment
Written on: 22/04/2013
Hi there,
could you please get in touch so we can resolve these issues for you?
We'd like to look at the design of your conservatory against what you requested in the appointment with your advisor and see what went wrong.
Thanks,
Richard.
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Everest Home Improvements's Comment
Written on: 24/04/2013
Sorry, my details weren't copied over in my comment above, please use these:
customer.relations@everest.co.uk
0844 892 2283
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★☆☆☆☆
“Worst after fitting service”
Written on: 19/04/2013
The product that the salesman shows you is of good quality so so want to pay top dollar for the best. Seven months now since our windows and doors have been fitted and after a lengthy catalogue of no shows and botched repairs we are at our wits end. DO NOT go with Everest...go with a local company (read more)
Visit everest.co.ukEverest Home Improvements's Comment
Written on: 19/04/2013
Hi there,
Sorry to hear about the problems you've encountered with your Everest Windows and Doors.
Could you please contact me on the below details so we can make an appointment to rectify the issues?
Thanks,
Richard
customer.relations@everest.co.uk
0844 892 2283
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Aulbanffer's Comment
Written on: 01/05/2013
I have replied on email and not used the premium rate phone number
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★★★★★
“Everest do fit the best!”
Written on: 13/04/2013
After getting quotes from 3 firms 2 national & 1 local we chose Everest on the basis of value for money. The salesman was upfront and clear and demonstrated the product simply, without any oversell as the product really sold itself, excellent security and its insulation performance was easily better than the competition. After the price was given which of course started at ridiculous levels but this was explained and we negotiated a great deal less than half price! The amount you pay is... (read more)
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★☆☆☆☆
“COMPLETE CUSTOMER INDIFFERENCE”
Written on: 06/04/2013 by R0GERTREG1DGA (1 review written)
I am glad to have come across this forum to learn that I am not the only one being taken for a fool by this company. I have had continuing problems with an Everest hardwood door since it was first installed in 2005 so I am well acquainted with this company’s customer services. It has always been lamentable but in the early days at least it was possible to speak to someone who knew what they were taking about and although what you got was mostly platitudes, they seemed to be vaguely... (read more)
Visit everest.co.ukEverest Home Improvements's Response to R0GERTREG1DGA's Review
Written on: 11/04/2013
Hi Roger,
Sorry to hear about the ongoing problems you've experienced with your hardwood door - could you please make contact with me so that we can finally sort this issue?
Thanks,
Richard.
customer.relations@everest.co.uk
0844 892 2283
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R0Gertreg1Dga's reply to Everest Home Improvements's Comment
Written on: 11/04/2013
Dear Richard
Thank you for your reply to this post. In view of past experience I am reluctant to call once again on a premium rate number only to be told that someone will call back. That rarely happens.
I did send customer services an email yesterday attaching a copy of my review and intimating that I would now be issuing proceedings if this matter was not resolved within 14 days. Please either reply to that email or phone me on the number you will find at the bottom of it.
Thanks again. Incidentally, I am encouraged by your use of the word 'finally'
Roger Tregidga
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R0Gertreg1Dga's reply to Everest Home Improvements's Comment
Written on: 18/04/2013
I don't know if anyone is following this tread but in the interests of fairness and balance: the day after my last post I received a call from them. He confirmed that someone had authorised the fitting of a new door and that the local office would be in touch. They phoned the same afternoon to say a surveyor would be calling today (Thursday 18th). He's just left. We now have on order a door of our choosing from the latest range.
It just shows it can be done but what a lot of wasted grief. So thanks to [name removed] and his pals in the backside kicking department but mostly it shows the value of social networking media such as this website. Five stars for the Review Centre.
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Alanmckee's Response to R0GERTREG1DGA's Review
Written on: 15/04/2013
I have got to say, nothing I have read here surprises me. I have never in my life dealt with such a couldn't care less attitude. As I said in a previous comment, this company is staffed with liars and fools. If I was a senior manager in this company, I would crawl off and die with shame. They are at the stage where they are now blatantly lying to customers. I regret the day I ever got involved with them. It is a small crumb of comfort to know that I am not the only one they are ripping off!
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Sadsuzy's Response to R0GERTREG1DGA's Review
Written on: 30/04/2013
Have you contact GGF-Glass and Glazing Federation to let them know all this ?We are having help from them to try and sort our problem with Everest.
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★☆☆☆☆
“terrible customer services”
Written on: 03/04/2013 by carol evans (2 reviews written)
Faulty windows, can feel draught blowing in around sides of frame, fitters been out, still faulty, last appointment they failed to show up with no notice given or apology. Have spoken to customer service manager who agreed that the service I received was not ok, he would look into it and call me back, waited TWO weeks no call received, so i rang him, said his computer was down and would ring back in 10 minutes, guess what no call after two hours , then someone rang to check my appointment... (read more)
Visit everest.co.ukEverest Home Improvements's Response to carol evans's Review
Written on: 04/04/2013
Hi Carol,
Sorry to hear that you are still having problems, could you please give me a call so that we can get this sorted for you?
We can also rearrange the appointment for a more convenient time.
Thanks,
Richard.
customer.relations@everest.co.uk
0844 892 2283
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Carol Evans's reply to Everest Home Improvements's Comment
Written on: 09/04/2013
tried TWICE to speak to Richard, was told he would call me back, you guessed it , no call. Looks good writing reply on here but Everest have to do more than that, like try and appreciate thier customers and remember who pays their wages, no customers no job ! Heres waiting for a reply to thi scomment , next step trading standards and my friendly solicitor.
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★☆☆☆☆
“Do not even bother!”
Written on: 30/03/2013
Poor customer service from the very beginning. We arranged an appointment for a quote online. We received the standard email confirming the appointment, and we told someone would be in touch to confirm a time. This phone call never happened. So we stayed home for the whole three hour time slot. Low and behold nobody turned up! Word of advise, do not even bother with this company. If they can't even be bothered with the first step I do not even want to imagine the rest of the process, (read more)
Visit everest.co.ukEverest Home Improvements's Comment
Written on: 08/04/2013
Hi there,
could you please send us some contact information so we can track what happened with your appointment?
It sounds like something went wrong with communicating the appointment to the sales advisor, but we'd like to double check.
Thanks,
Emma.
socialmedia@everest.co.uk
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★☆☆☆☆
“poor service, faulty garage door motor control ”
Written on: 28/03/2013 by johnhopkins
only a few months after end of guarantee , the motor control was faulty. engineer said it would cost over £600 to replace! could not afford. what about some discount,as it only lasted a few years ! I am always being offered large discounts on your products! (read more)
Visit everest.co.ukEverest Home Improvements's Response to johnhopkins's Review
Written on: 08/04/2013
Hi John,
thanks for getting in touch.
Unfortunately if the motor to your garage door is now out of guarantee, if we replace it there will be an associated cost.
If we can be of any assistance in organising a replacement for you, please let us know.
customer.relations@everest.co.uk
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★★☆☆☆
“AFTER SALES SERVICE IS APPALLING”
Written on: 26/03/2013 by ALANMCKEE (1 review written)
i paid £13500 for my windows and DOORS.AFTER 4 years i noticed my front door was beginning to STICK. shortly after THIS, it became impossible to OPEN. i phoned EVEREST, and to be FAIR, an engineer was out 2 days LATER. he said the door had "FALLEN", and a part needed REPLACED. he did a temporary REPAIR, and said he would be back in a week or so with the PART, and someone to help fit IT. 6 weeks PASSED, and NOTHING, so i phoned EVEREST. the girl i spoke to said she would find out what was... (read more)
Visit everest.co.ukEverest Home Improvements's Response to ALANMCKEE's Review
Written on: 27/03/2013
Hi Alan,
thanks for your feedback - I'm sorry to hear about the problems you had when phoning in to report an issue.
Could you please give me a call to discuss? We'd like to get this resolved for you ASAP.
Thanks, Richard.
customer.relations@everest.co.uk
0844 892 2283
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Alanmckee's reply to Everest Home Improvements's Comment
Written on: 28/03/2013
I'll call tomorrow, (Friday), making you the 7th person I've spoken to, concerning this, and they have all said they will deal with it! Just to give you an example: one girl told me they were waiting for parts to come from abroad. she also told me it had only been 4 weeks!!!
She said the reason no one had been in touch was because there was nothing to tell me!!
Another girl told me Gary was trying to source a resin, and she didn't understand why anyone would say parts from abroad were required, as this was definitely not the case.
A chap called Alan told me he would be "firing off an email immediately", to sort this out, and would phone me back the same day. to let me know what was happening. Needless to say, he didn't. A complete and utter shambles. It is obvious that having obtained my £13,500 Everest have lost interest in me. I wonder how I would have been treated if they were still due money from me? Honestly, how would you describe this fiasco? Good customer service? I think Everest is full of liars and fools, and I will never buy anything from them again, nor would I recommend them to anyone, quite the opposite.
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★★☆☆☆
“Discounts”
Written on: 25/03/2013
I would assume most Everest reps that start life with the company are honest and reputable. The problem is they wont last very long! The company supply leads, or the rep goes knocking on doors to get their own. If they dont supply leads, you are on your own! The initial price they give is absolutely extortionate! They will have 'price conditioned' you into thinking it is a good deal, maybe. They then start to discount, 10% here, 10% there, extra 5%. If you push really hard, you can get to... (read more)
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Showing 11 - 20 of 412 Reviews
★☆☆☆☆
“Pricing”
Written on: 22/03/2013 by Coopandsue
Was quoted over£3000 for a composite door and that was with a discount (read more)
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★☆☆☆☆
“Worked with Everest, trained to rip you off”
Written on: 22/03/2013
Being that I used to work with Everest about 12 months ago. I learned everything they taught me. Yes they do have the best products and guarantees which are not matched by any other company. All other companies want to be Everest and try to make their products look like Everest but without the quality. So they are the most expensive. However I worked under a manager who taught me to always round measurements on all small products such as windows and doors by a whopping 10cm on every... (read more)
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Written on: 23/03/2013
Not bad considering the product is good and the poor conduct of salesmen of companies without a reputation to protect
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★☆☆☆☆
“Time Wasters”
Written on: 22/03/2013 by Dabdoob
After months of haggling and phone calls over a price we placed an order for four windows. We were phoned with a date for fitting and told it would take one and a half days. We made arrangements and cleared the 4 rooms ready for fitting. The fitters arrived with only 2 windows and never said a word untill we asked "where are the other two windows?" We phoned the manager's office at Everest and told that the two windows were not delivered to the depot. They said they were "sorry" and they... (read more)
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★★★★☆
“Delayed but good”
Written on: 20/03/2013
My door was fitted well. But there was a delay in the fitting date three times. Once was my fault due to illness, the other snow, but the final was due to the fitter going to the afternoon appointment in my morning slot!! I was not happy. I was still moving in from another property and did not appreciate having got there at 8am with kids in tow only to know I had to be available for the rest of the day or have fourth slot. Finally when the door was in, it was a quality of the door. (read more)
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★★★★★
“Everest built our wonderful conservatory with a...”
Written on: 18/03/2013 by India13
Everest built our wonderful conservatory with a minimum of fuss. The fitters were thoughtful and accommodating, a big plus where three dogs were involved. The conservatory itself is well built and looks really stunning inside and out. I would recommend Everest wholeheartedly. Since the conversatory was fitted we have had Everest back to fit a flat roof which was also an excellent buy. (read more)
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★★★★☆
“very happy”
Written on: 18/03/2013
Everest repaired windows fitted from very poor job by a company called Nova Windows of Bradford Road Leeds who went bust (AGAIN!!) We are very happy with the repair (read more)
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★★★★☆
“Very happy with the secondary glazing”
Written on: 18/03/2013
We were extremely happy with both the quality of the finished product and the installation process We already have Everest double glazing installed over 25 years ago. However on this occasion we simply needed a quotation for the cost of secondary glazing. We did not need to have someone trying to sell us a complex package of costs. So much so that we almost went elsewhere. The only thing that stopped us was the quality of your product. (read more)
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★★★★★
“new front door”
Written on: 18/03/2013
product very good value for money and the workmanship is excellent, as were the two fitters who put it in. they were very helpful There may be a slight problem with the "drip" strip at the bottom of the door but I will see how it goes over a coupleof weeks (read more)
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★★☆☆☆
“A dysfunctional nebulous organisation destroying their...”
Written on: 17/03/2013 by Wannabrew (1 review written)
I went to Everest for 2 large patio doors because I truly believed they were the best. They are expensive but I was prepared to pay a premium for quality and security. I also expected a high level of customer service. The product quality is okay but their installation, customer service and communication is appalling. The installation team arrived with panels that did not match. One door was installed by an experienced man who although fitted the door evenly he left gaps between the door and... (read more)
Visit everest.co.ukEverest Home Improvements's Response to Wannabrew's Review
Written on: 18/03/2013
Hi there,
sorry to hear about the problems you've had with your patio doors and the poor customer service you've experienced when trying to report the issue.
Could you please contact me so that we can rectify these problems?
Thanks,
Richard.
customer.relations@everest.co.uk
0844 892 2283
Reply to this comment
★★☆☆☆
“Dubious Discount”
Written on: 15/03/2013
We had the salesman out to survey and price a conservatory. To cut a long story short he was very vague about where the 50% discount fit in as specified on the flier that had been posted through our letter box. He gave us the most basic design that did not include french doors just one kitchen type back door and no evidence of any such discount price. In the end we went for a local firm who gave us a fairly elaborate design including french doors for half the price. It was actually a... (read more)
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Showing 21 - 30 of 412 Reviews
★☆☆☆☆
“Don't try laugh in front of Everest saleman”
Written on: 15/03/2013
I want a quote for the roofline. So far I had three different companies who came to my house and they are all about the same (£4000). When Everest came along, their orginal price was (wait for this....) £19,580 and they gave me big discount almost more than 50% off. The final price is £9514. I try hard not to laugh because it look to me that they really believe with their big discount will make me want to buy their product. Sorry Everest it doesn't work with me and please start try give... (read more)
Visit everest.co.ukDavidsteel's Comment
Written on: 24/03/2013
you obviously had an inexperienced salesman who never explained the difference between inferior fascia's and soffits that actually only keep their colour for short periods. I also imagine that he/she never mentioned the fact that when all was taken off that they would check for any rot and treat accordingly so that your roof structure is not compromised by any future rotting and that they actually have a profile which is wider than any other manufacturer even the so called jumbo fascia is not as wide.... I bought mine from Everest 15 years ago and my neighbours laughed at me for paying so much but as they are proud people they eventually changed them again from between 5 - 10 years well mine still shine like brand new and as i'm staying here till I drop then I can already see that I made a wise investment . short foot note I was a builder for 30 years and realised the quality especially after ripping out so much rubbish over the years.
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★★★☆☆
“FRAMES ARE VERY DRAUGHTY”
Written on: 12/03/2013
I HAVE SPENT MUCH MONEY ON 16 WINDOWS AND LATER 2 ENORMOUS 13' PATIO DOORS. THEY LOOK EXCELLENT. BUT WE LIVE IN A VERY WINDY LOCATION NEAR THE COAST AND ON A VERY FLAT PLAIN. WHEN THE WIND BLOWS IT REALLY BLOWS. AND WHEN IT DOES YOU CAN FEEL THE COLD DRAUGHT FROM VIRTUALLY EVERY INCH OF THE FRAMES WHERE THEY MEET THE WALLS OF THE HOUSE. LORD KNOWS WHAT POOR QUALITY SEALANT IS USED. EVEN THRO THE LOCK OF THE PATIO DOORS THERE IS A TERRIBLE DRAUGHT. I WAS ALSO TALKED BY THE SALESMAN INTO... (read more)
Visit everest.co.ukSteve041152's Comment
Written on: 15/03/2013
If you do not get your problems sorted out to your satisfaction under the suppliers warranty, contact your local Trading Standards office. Or, go to your local newspaper and give them the story.
There are some honourable double glazing companies out there, that will stand by their warranty, the others need all the bad publicity you can give them
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Everest Home Improvements's Comment
Written on: 18/03/2013
Hi there, sorry to hear about the draughts you're experiencing with your windows and doors. Could you please get in contact with us so that we could rectify these issues for you?
Thanks,
Richard.
customer.relations@everest.co.uk
0844 892 2283
Reply to this comment
★☆☆☆☆
“USELESS!!!”
Written on: 04/03/2013
I decided to use Everest 'Fit the best' (ah ah)in December 2012 to SUPPLY AND INSTALL some new windows and doors. LIST OF ISSUES SOFAR 1) After signing up and paying deposit was told i could not have the chosen door because the frame was too small, choice I was left with was very limited. Still do not like the door, but for an easy life let it go. Their Salesman sell everything and anything apart from the truth. 2) I noticed in January Everest had not fitted the spy hole and door... (read more)
Visit everest.co.ukEverest Home Improvements's Comment
Written on: 06/03/2013
Hi there,
I'm sorry to hear about the issues you've had with your contract.
Could you please get in touch using the details below so that we can rectify these problems for you?
Thanks,
Richard.
customer.relations@everest.co.uk
0844 892 2283
Reply to this comment
Alanmckee's Comment
Written on: 19/04/2013
This [name removed], whoever he is, must surely be embarrassed to be associated with this company. All he ever does is ask people to call him so he can sort out yet another fiasco, and we all know that this never actually happens. How does this company stay in business. I wouldn't touch them with a barge pole.
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★☆☆☆☆
“Not the best, do not fit!”
Written on: 03/03/2013
Very poor joinery on wood sash-windows. Poor mitre-joints on aluminium-windows. Poor finish on both types of windows. Very poor arrogant attitude by window-fitters. Poor after-sales service; still waiting for Everest to sort things out months later. Paid top-price for bottom-quality, very-average goods, which could have been made by a back-street glazing-firm much more cheaply. Everest do not care about their customers once they have been paid in full. They do not return calls nor want to see... (read more)
Visit everest.co.ukEverest Home Improvements's Comment
Written on: 06/03/2013
Hi there,
I'm sorry to hear about the problems you've had with your windows installation - we'd like to make contact so that we can resolve these issues for you and identify the installation team.
Could you please call or email me on the details below?
Thanks,
Richard.
customer.relations@everest.co.uk
0844 892 2283
Reply to this comment
★★★★☆
“Expensive but good.”
Written on: 17/02/2013
If you are prepared to pay that bit extra then Everest are worth getting in touch with. The salesmen are not pushy (not the ones I dealt with)and if they had been they would have left without a sale, so I listened. Everything they promised happened and we were kept informed all the way until fitting. The fitting was superb and caused very little hassle and they were super tidy and clean. So go that extra bit if you can and get the best. (read more)
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★★★★★
“Good Service, Excellent Product”
Written on: 17/02/2013
Very good service from the start.All personnel professional,friendly & helpful. No hint of pressure. The product is high quality and installed by competent fixing crews. The support staff keep you informed of progress.The finish is of the highest quality. Full Marks Everest. (read more)
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★★★★★
“Quality is priceless.”
Written on: 15/02/2013
Everything was first class. I have had Everest windows and doors since 1976 and have no hesitation in recommending them to everyone. (read more)
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★★★★☆
“great service”
Written on: 14/02/2013 by ElgeeRA (1 review written)
The sales man was very informative, not too pushy, made good recommendations in style and colour and was willing to negotiate a price which was suitable to my budget. Installers arrived promptly were courteous and tidy, keeping disturbance to a minimum. They left the area clean and were completed within the time frame. The end product looks very good and suits the houses. There was good follow up with the sales team to ensure I was happy with the end product, which I was. I'd recommend... (read more)
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★☆☆☆☆
“Everest high pressure sales”
Written on: 12/02/2013
If Everest were such a good company ,why do they go door to door ?Why is the vast majority of the work they obtain with elderly customers ? Why do they stay with you for hours on end trying to sell ? My father recently had a cold call from Everest salesman , he was just out of bed and had not had anything to eat or drink for about 14 hours , the salesman stayed with him for three and a half hours to sell two windows and one door at a cost of £3600 .My partner has a relative who has recently... (read more)
Visit everest.co.ukEverest Home Improvements's Comment
Written on: 14/02/2013
Hi there,
I'm sorry to hear about the troubles your father had with his recent appointment, and that you've not received any return emails.
Could you let me know which email address you have been sending emails to please? We should then be able to sort all issues once we get to the bottom of this matter.
Thanks,
Emma.
socialmedia@everest.co.uk
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Everest1999's Comment
Written on: 22/03/2013
tried to contact them ,but no replies
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Everest1999's Comment
Written on: 22/03/2013
Ps parts of the frames have now fell off and the wood effect is discolouring and the door is also very sqeeky and not the best fit
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★☆☆☆☆
“I wouldn't wish them on my worst enemy”
Written on: 12/02/2013
Conned by the sales man. Miss-sold the finance deal - verbally stated that cash back amount would be deducted from overall amount. Likewise verbally informed no interest to pay if loan cleared in first year - a lie (I had signed up for 22APR loan which cost me £1500 in interest). Sales man fired after trying to screw me for another two thousand pounds(after signing the contract). Months late in starting construction work on the conservatory. It leaked repeatedly. Sub contractors walked away... (read more)
Visit everest.co.ukEverest Home Improvements's Comment
Written on: 14/02/2013
Hello,
I'm sorry to hear about the troubles you've had with your conservatory and the initial appointment.
Could you please send me some details so that we can resolve all remaining issues? I realise that you no longer live in the property, but we'd like to reach the current owners to ensure all is ok.
Thanks,
Richard.
customer.relations@everest.co.uk
0844 892 2283
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Showing 31 - 40 of 412 Reviews
★☆☆☆☆
“Don't Let Them In!!!!”
Written on: 11/02/2013 by arkeightyone
Needed a quote for 2 doors, front and side, nothing special but wanted £11,000. I just laughed at him. He said he'll have to call his manager, he then reduced it down to £5,000. I said he might as well leave because he was so far off what others had quoted but insisted he wanted a drink to chat further about the price!! I had to show him the door and help him with his baggage after being in my sitting room with his slippers, which he'd brought with him!! Typical double glazing... (read more)
Visit everest.co.ukEverest Home Improvements's Response to arkeightyone's Review
Written on: 14/02/2013
Hi there,
Could you please let me know the name of the sales advisor that visited you, or your own details please?
It sounds very strange that he brought his own slippers - we'd like to raise the issue with their manager.
Thanks,
Emma.
socialmedia@everest.co.uk
Reply to this comment
★☆☆☆☆
“all they were intrested in was getting me finance”
Written on: 11/02/2013
the Quote itself was 3x that of 3 other companies and when I said I had the cash and didn’t want finance I was told I was an Idiot. he would not give the rate but I worked it out that the quote was 8k, and the interest 11,000... surely that not legal!!! (read more)
Visit everest.co.ukEverest Home Improvements's Comment
Written on: 14/02/2013
Hi there,
I'm sorry to hear that one of our sales advisors was rude to you, could you please send me your details so that we can identify them and inform their manager?
Thanks,
Emma.
socialmedia@everest.co.uk
Reply to this comment
★★★★★
“Very professional”
Written on: 11/02/2013 by Suzycox (1 review written)
From the Salesman's advice and quotation for my replacement windows, the surveyor who measured, the scaffolders, and the fitters who installed after the windows had been made, and the office staff, the whole experience was one of excellent service and a great product. I would not hesitate to recommend Everest and would use them again without hesitation. (read more)
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★☆☆☆☆
“selling your soul”
Written on: 08/02/2013
Had I known how Everest do business, I would never have contacted them. The salesman was fine, though I was not prepared for the lengthy sales pitch, he had to come back another time. I lost confidence instantly when quoted £32,000 for cottage windows, it didn't matter what was offered after that, Everest was not getting the job. I think people want honest prices, that's all. Don't shoot the messenger, these sales reps have had to sell their souls to work for Everest. (read more)
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★☆☆☆☆
“Shockingly bad in sorting out problems”
Written on: 08/02/2013 by Richd54 (2 reviews written)
I have had all my windows, front door, garage door replaced by Everest and although expensive, they are good. I have had to have the letter box in the front door replaced on more than one occasion due to leaks of rainwater and it is still leaking 11 years after installation. Now, however, Everest won't fix it anymore as it is out of guarantee! Last year we had our old conservatory replaced with an Everest one and there were problems right from the start. The team who came to fit it didn't... (read more)
Visit everest.co.ukEverest Home Improvements's Response to Richd54's Review
Written on: 08/02/2013
Hi Richard,
I'm sorry to hear about the problems you're experiencing with your conservatory - could you please get in contact so that we can discuss this with you directly?
Thanks,
Richard.
customer.relations@everest.co.uk
0844 892 2283
Reply to this comment
Richd54's reply to Everest Home Improvements's Comment
Written on: 08/02/2013
I have already been in contact, initially by email, then a visit by the local representative and latterly by telephone. All a complete waste of time. I'm not spending any more of my money on 0844 phone numbers.
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Richd54's Response to Richd54's Review
Written on: 22/03/2013
A quick update on the conservatory - in the strong Easterly wind we are having today it is letting in rain water yet again!! At least the letter box isn't leaking today, that only happens when the wind is from the West (which is the prevailing direction, unfortunately). I'm going to have to tape over it and fit a letter box in the outside wall.
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★☆☆☆☆
“Words fail me...................”
Written on: 06/02/2013
Words fail me, so I'll be brief. Do NOT let these comedians through your door. (read more)
Visit everest.co.ukEverest Home Improvements's Comment
Written on: 08/02/2013
Hi there,
could you email me with some details of what happened during your appointment? We'd like to look into this properly.
Thanks,
Emma.
socialmedia@everest.co.uk
Reply to this comment
★★★★☆
“well done”
Written on: 03/02/2013
We used a company called Nova Windows from Gildersome Leeds to have a conservatory done.They went into liquidation no guarantee and left us with a horrendous finish.Everest have done a good job trying to correct the faults (read more)
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★☆☆☆☆
“Garage door price”
Written on: 03/02/2013
Turned up to give us a price for a new singular sectional garage door, after a lot of talk about the company and finance they came up with a price of £7'959. Took a lot of effort not to laugh, then left the room for us to discuss, then we asked for a realistic price. Well with this discount, 10 percent off if we took finance, I stopped him and asked for the bottom line price where he had to speak to his manager, came back with a price in excess of £3'500. Talk about everything that is... (read more)
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★☆☆☆☆
“Couldn't organise a 'party' in a brewery”
Written on: 02/02/2013 by hippy-gypsy (3 reviews written)
I've just bought a new home, and it needs double glazing everywhere: the total order would have been 8 windows, 3 doors and one bi-fold door. Making the appointment online seemed considerably more complicated than it should have been - my request for a call-back went unanswered for over a week. Eventually an appointment was made, Friday 25th January at noon. Whilst driving home on Thursday 24th I received a call (taken on hands-free kit) - a man asking for Miss Dowerty (that is not my... (read more)
Visit everest.co.ukEverest Home Improvements's Response to hippy-gypsy's Review
Written on: 08/02/2013
Hi there,
I'm sorry to hear about the troubles you had with getting an appointment to quote for your new home - it sounds like there was a miscommunication somewhere along the line.
We'd like to look into why it took so long for you to receive a call back - could you please send me an email with your contact details so I can trace your request?
Thanks,
Emma.
socialmedia@everest.co.uk
Reply to this comment
★☆☆☆☆
“Rip off salesman”
Written on: 31/01/2013
13 windows and one patio door, quote came to £44000, with January discount dropped to £22000, other quotes came in from Weru and local suppliers £15000 and then. £8000, that's without knocking them down. Unreal rip off sad sales technique, wouldn't leave, should be shot. (read more)
Visit everest.co.ukEverest Home Improvements's Comment
Written on: 01/02/2013
Hi there,
Sorry to hear about this - could you please send me your name and contact details so that we can identify your sales advisor? We'd like to raise this issue with them.
Thanks,
Richard.
customer.relations@everest.co.uk
0844 892 2283
Reply to this comment
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Showing 41 - 50 of 412 Reviews
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Everest Home Improvements's Response to I_hate_Everest's Review
Written on: 13/05/2013
Hi there,
Could you please get in touch so we can look into what's gone wrong with your installation?
Once we have your details we'll give you a call to discuss rectifying the outstanding problems with your conservatory.
Thanks,
Richard