Everest Windows Reviews - www.everest.co.uk

★★★☆☆
2.6 / 5
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Latest Reviews

★☆☆☆☆

“They don't honour the 10 year guarantee”

Written on: 25/07/2017 by lnKenny253 (1 review written)

I had french doors installed about nine years ago which no longer lock properly and which don't run smoothly on their runners any longer. Called Everest in and they lubricated the doors but didn't mend the locking mechanism. The poor condition of the door handles was just part of normal wear and tear. An expensive price for doors that won't properly lock and which are in poor condition for their age despite having had minimal use. Don't rely on their 10 year warranty as it is worthless… Read Full Review

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★☆☆☆☆

“Total disaster”

Written on: 21/07/2017 by Ralston277 (1 review written)

We wanted a front door/window and a porch replaced. Sales rep was useless - he quoted for the door/window and upright parts of porch. Turns out the door is core and the porch is conservatories. So we ended up with two quotes and a doubling of overall cost. Door was due to be installed today - fitter arrived at 7:50 and by 8:30 had hit a problem so called it a day leaving us with old door (now broken and side window that doesn't fit properly. Two hours later no one from Everest has contacted me… Read Full Review

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★☆☆☆☆

“Everest far from best”

Written on: 19/07/2017 by SydneeDean (1 review written)

Ordered patio doors and one window in August 2016. Installation started Sept 2016. Installers noticed Sliding door was damaged. I gave the installer my cheque for full amount as I trusted this company and expected the new door would be Installed within about 3weeks. I was unaware at that time that there were lots of work that the installers had not completed The unit was not sealed so draughty all winter. Plus various other things not completed. Since then I have been given at least 7 or… Read Full Review

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★☆☆☆☆

“Not the best is Everest”

Written on: 18/07/2017 by MuhammadFox (1 review written)

After having a very expensive conservatory fitted a leak was found. A surveyor was sent to check where the leak was coming from and as part of his investigation a piece of plaster was removed from where the conservatory met the house. This revealed that the leak was seeping from a crack in the render above the conservatory. After this all aftercare was halted. I accept that the conservatory was not to blame but have been left with a great hole in the plaster that Everests surveyor removed and… Read Full Review

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★☆☆☆☆

“waiting for correct installation of two doors one month on”

Written on: 15/07/2017 by Muntjack666 (1 review written)

Their product is decent but support and installations are terrible. I only used them because of a burglary that needed a replacement door and decided to get the remaining house door changed at the same time. The salesman specified a door which could not be made so I had to compromise and was unimpressed. I was also sold black hinges and black handles but received white hinges and gold handles. One door doesn't latch correctly and needs raising. The other is so badly hung you can see… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 08/07/2017 by zxSchwartz238 (1 review written)

I wish I had not had any dealings with this company. I am still waiting for them to satisfactorily complete installation of my last purchase some six months after the scheduled installation date. It took them 3 booked appointments before they installed my window but parts were missing. Since then they have turned up on three occasions with the wrong parts. I have witnesses to these events. I have spent hours chasing them but no one seems competent enough to sort out the problem. Be warned !My… Read Full Review

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★☆☆☆☆

“Salesman comes around and next day someone tries to...”

Written on: 05/07/2017 by Antoine20 (1 review written)

Salesman comes around makes himself at home next thing someone is trying are backdoor never any trouble. Very convenient anyone else had the same experience… Read Full Review

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★☆☆☆☆

“Terrible experience with Everest!”

Written on: 26/06/2017 by EmeryHaynes279 (1 review written)

Terrible experience with Everest! I had my front and side door installed a couple of months ago but I’m still waiting for the job to be finished properly. Everest fitted the wrong handles, locking mechanism and forgot all about the door knocker. They have returned on numerous occasions with the wrong parts, each time I have complained but the issue is still not resolved. Everest seem to have forgotten that I have a job and can’t keep taking days off work to wait for them to turn up. Last… Read Full Review

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★☆☆☆☆

“Fit the Best!!! Don't be misled - Beyond Appaulling.”

Written on: 25/06/2017 by 199Porter (1 review written)

Against our better judgement we returned to Everest for full window replacements in March'17 a year after having a front door replaced. It took four post-installation visits to try and get problems with incorrect locks and rendering issues resolved; these were never fully resolved and we have subsequently had to use plant pots to conceal the poor rendering. Purely on the basis of liking Everest products we decided to use them again for window replacements and were reassured by the salesman's… Read Full Review

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★☆☆☆☆

“Arrogent sales follow ups if you do not accept their quote”

Written on: 17/06/2017 by 1956Robinson (1 review written)

I would not choose this company. Had a really distasteful experience. I was initially quoted £15k for 4 medium windows and one pantry window. After declining I have been badgered by sales people saying they will reduce the price if I let them re-quote. They would not re-quote by email, I had to have someone come out again and hand delivery the quote which I declined as I knew they would want to give another sales pitch. There initial salesperson apparently was not senior enough to quote… Read Full Review

786Asim786's Comment

Written on: 17/06/2017

Just to let u know mate I also work for a national windows company and those windows I could give u a hassle free quote of under ten grand reply back if intrested

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★☆☆☆☆

“Never Again”

Written on: 16/06/2017 by mickd241 (1 review written)

I had windows and front and rear door fitted in January 2017 ihad survey done in November and was prommised the windows would be fitted befor christmass by the sales man and surveyor this did not happen once the windows were fitted i had to call them back to rectify faults to the windows and door i have waited 4 months to get them put right and am still waiting for a new part to be fitted to one of the windows I wish I had used a local company I would not use Everest to put windows in a dolls… Read Full Review

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★☆☆☆☆

“Arrogent sales follow ups if you do not accept their quote”

Written on: 13/06/2017 by 1956Robinson (1 review written)

I would not choose this company. Had a really distasteful experience. I was initially quoted £15k for 4 medium windows and one pantry window. After declining I have been badgered by sales people saying they will reduce the price if I let them re-quote. They would not re-quote by email, I had to have someone come out again and hand delivery the quote which I declined as I knew they would want to give another sales pitch. There initial salesperson apparently was not senior enough to quote… Read Full Review

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★☆☆☆☆

“Everest -2 years of hell, 35+ unsuccessful attempts to...”

Written on: 28/05/2017 by Refurbqueen (1 review written)

Multiple problems from initial installation in Dec 2014. Everest eventually replaced leaking, draughty windows with scratched glass after 20 unsuccessful rectification attempts. Had 2 years of very cold draughts from patio doors, plus loud 'singing' sound. Also, lock been replaced/ adjusted 10 times - still cannot use it! 20 + visits by Everest 'experts', including their top engineer, yet it was me -not them -,who found 1.5cm gap around the frame. According to Everest, these patio doors have… Read Full Review

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★☆☆☆☆

“AFTER SALES SERVICE NON EXISTANT”

Written on: 18/05/2017 by 21Daugherty (1 review written)

Do NOT buy from Everest. I have been waiting for over 3 months to have a permanently locked back door (a fire exit) fixed. After tens of phone calls of begging I finally had someone out to fix if yesterday. He turned up with the wrong parts! I have spent over an hour on the phone since trying to get another date in the diary and have been passed from pillar to post. They really don't care. Don't buy from them. They are quick enough to take your money but if something goes wrong they all seem… Read Full Review

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★☆☆☆☆

“Felt like living on Everest”

Written on: 18/05/2017 by Fosterky463 (1 review written)

Moved in to my house which had Everest windows. Have spent the last 2 years replacing them and repairing the damage that the Everest installers had done. Gaps filled with newspaper, window reveals smashed out and covered with extra wide trimming, some windows with not enough screws to hold them in safely. Windows not sealed in properly. I could go on and on. Company does not want to know about it. Is there anything good I can say about their products? Yes the local council tip allowed me to… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 06/05/2017

Daylight could b seen round window frame. Door fitted wrong way round & had to allow fitting as original wooden door destroyed & could not be refitted. Replacement promised did not appear & had to pursue when they tried to say I harassed for door to be this way! Demanded someone visit to see door opening g onto stair with light switch for hallway behind door. After heated discussion I asked their if he was married & would his wife accept this. Door was eventually fitted we paid up to get rid of… Read Full Review

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★★☆☆☆

“Customer service ”

Written on: 28/04/2017 by Upsetcustomeragain (1 review written)

I have been trying to bring the installation date forward to no avail, each time I have contacted them I am told we are trying to arrange this but nobody comes back to keep me informed. I have now escalated this to there complaints dept who informed me they would email the installation manager. If knew how Hoe bad the customer service was I would have seriously considered not buying from Everest … Read Full Review

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★★☆☆☆

“Very poor customer care”

Written on: 18/04/2017

We had all our windows replaced by Everest in 2014, and also the front door. There were several problems with the windows which were resolved only after us chasing them. The front door has been a continuous problem - difficult to open at the best of times, impossible on occasions, actually leaving me locked out. 'Engineers' have come out numerous times to adjust it; the door has even been replaced. After being locked out three times in one week I insisted this matter was given serious… Read Full Review

By Everest Home Improvements

Written on: 18/04/2017

We're sorry to hear about this. Unfortunately, we are unable to reply directly to you on this platform. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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Tcrissyc's Comment

Written on: 18/04/2017

I have written several times to customer services. They have done nothing, and they certainly don't investigate.

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Mickledo's Comment

Written on: 18/04/2017

Everest's hollow promises to investigate cases for their hard done by customers who feel so frustrated that they need to voice their feelings on this site, add insult to injury.
Their automated responses just serve to show how far they have fallen in terms of customer service.

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★☆☆☆☆

“Appalling Service & Quality......................”

Written on: 11/04/2017 by tripleglazed67 (1 review written)

Everest gave me a target installation date of 7-8 weeks from 14th September 2016, and the Surveyor Visit Report gave an Estimated Installation time of 4 days (2 Men, 32 Hours). Only by calling them in early November did I find out that they wanted to delay the installation until 21st December 2016. They eventually improved on this by nine days, and an email received on 2nd December confirmed that the installation of the windows and doors would commence on Monday 12th December 2016 and should… Read Full Review

By Everest Home Improvements

Written on: 11/04/2017

We're sorry to hear about this. Unfortunately, we are unable to reply directly to you on this platform. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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Tripleglazed67's reply to Everest Home Improvements's Comment

Written on: 11/04/2017

Already wasted enough time on that.............................

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Mandes's Response to tripleglazed67's Review

Written on: 18/04/2017

My installation started September 2016, still not finished and like you I was left with rubbish in the garden, windows left with foam filler open to various weather conditions. After getting no where I emailed the CEO, I have a complaints handler ring me, but I've still had to chase and chase all in emails, I had 2 managers visit me on the day of Storm Doris, great weather conditions to show them my windows weren't fitted properly with the wind coming in!! They sent a team of four for 2 days and then two men for 2 days to repair the job the previous fitters hadn't done properly. It's still not finished and they should be here next week. Two months since they lasted visited I'm waiting for a replacement piece of glass they broke and a new window frame for a different window. It doesn't end there, my compensation is laughable a bunch of half dead flowers and a small hamper selection of goods!! I took out their finance through Barclays however there's an issue there too, I was told by the sales lady that the finance repayment do not start until I signed their paperwork and 30days after signature, however the payments started straight away. I didn't sign anything to say I'm happy with the windows, I refused. I had to speak with Barclays and complained to them so my account is on hold, however Barclays have informed me that what the salesperson sold me is wrong, so it's also wrong on their paperwork, Barclays start the finance agreement after the 14days cancellation period, so be warned anyone wanting to use Everest, not only is it the product but the finance. I now have a solicitor involved

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Tcrissyc's Response to tripleglazed67's Review

Written on: 18/04/2017

None of this surprises me. I hope you've managed to get somewhere with them. After two years, I'm still trying to resolve an issue.

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Mickledo's Response to tripleglazed67's Review

Written on: 11/04/2017

Tripleglazed67, I've read some incredible reviews of this appalling company since our shocking treatment at their hands, but yours takes the biscuit.
Everest boast of their affiliation to FENSA, BSI, GGF and others. Make sure you let these organisations know of your unacceptable treatment.
Don't give up trying to get a reduced price.....remember customer service is nowhere near the top of their list of priorities.

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★☆☆☆☆

“Everest total mess of manufacture and install wont refund ”

Written on: 07/04/2017 by PDJC1963 (1 review written)

Terrible company. I ordered windows 11 months ago in May 2016. Promised 6 weeks delivery - but it took 3 months to come up with the proper survey and drawings. Installation booked for October 2016 - as the scaffolding didn't turn up the day before, there was not enough time to install when the window fitters arrived the following day - so the scaffolding had to come down. Rescheduled install for November - this time the scaffolding came but the windows were wrong spec. Re-rescheduled install… Read Full Review

By Everest Home Improvements

Written on: 11/04/2017

We're sorry to hear about this. Unfortunately, we are unable to reply directly to you on this platform. Could you please email customer [dot] relations [at] everest [dot] co [dot] uk and they will investigate this for you. Thanks

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Tcrissyc's Response to PDJC1963's Review

Written on: 18/04/2017

I wish I'd come to this site before we placed an order with Everest.

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