User Guides www.user-guides.co.uk Reviews

Watch this item
1.5 stars
Average rating for this product is: 1.5 out of 5

From 0 ratings and 14 reviews

Thumb down 29% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for User Guides www.user-guides.co.uk

  • Customer Service0.9 stars
  • Quality of website2 stars
  • Value for Money2.1 stars
  • Overall rating1.5 stars

14 Reviews For User Guides www.user-guides.co.uk

  • Guest 27th Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    I paid for a collection of drivers for inspiron 9400. I got a program supposed to download a disk image, but the download program never worked. Avoid these people.

  • Guest 9th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Ordered and downloaded a manual for a Toshiba L300 and received one for a 3000 ?
    No response from user guides, written twice asked for refund too as per their terms and conditions - dont use!

  • mote Rank: Lance Corporal 27th May 2009

    Reviewer rating: 0 stars


    mote's review has yet to be rated - Be the first!
    Report this review


    ordered a down load from user guides and was told servers where busy return in 4 hours.returned in 4hours etc,4 weeks and loads of unanswered e mails later no download" they have bird flu".i was told.swine flu i reckon.

  • Guest 30th Apr 2009

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I had the same issue with User Guides the other users pointed out. I bought a driver CD download 24 hours ago and every time I click on the link, I get the message "Due to excessive demand on our servers, your download is in a queue.Please come back in a few hours time. The normal waiting period is between 1 and 4 hours. If you have not managed to download your item in 48 hours, please contact customer services using the contact us button at the top of our homepage. "They didn't have any troubl ...

  • Guest 14th Apr 2009

    Reviewer rating: 3.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Upon purchasing an .iso I was getting the same error about the server being busy. After reading reviews on the net I thought I was being scammed. I posted on their forums and three days later I was able to download what I purchased. The only reason I didn't score a 10 is it took 3 days to get what I ordered.

    Lets be honest, the User Guides site offers something that is very annoying to do yourself. It's cheap and saves you from downloading and installing your computers drivers one by one.

  • Guest 13th Mar 2009

    Reviewer rating: 0.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    No communication with User Guides- 3 of my emails ignored. Take an age to dispatch to me.
    Website inks did not work for me, no 'About' details.

  • donn10 Rank: Lance Corporal 2nd Mar 2009

    Reviewer rating: 0 stars


    donn10's review has yet to be rated - Be the first!
    Report this review


    When you try to download your product from User Guides you get a information page stating the server is busy due to high demand try again in a few hours if no success in 72 hours then contact customer services. When you try no one bothers to contact you. I had a refund when i opened a dispute with paypal

  • Guest 25th Feb 2009

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I ordered a dissasembly manual for an acer aspire 4720z laptop computer 2 weeks ago, they gave me my password to download the manual an it won't work called paypal and they gave me the phone number it's in the united kingdom . it always seems to be busy-
    i have emailed them 5 times an they keep sending me back the same password number, it won't work.

  • dlezine 25th Jan 2009

    Reviewer rating: 0 stars


    dlezine's review has yet to be rated - Be the first!
    Report this review


    User Guides constantly said that the server was too busy, try again. I tried different days/times with no success. I tried contacting Customer Service, Sales, and Technical Support with no reply. I tried via the website and email with no response. I paid on 1/11. It is almost 2 weeks later and still can't download the item I paid for and still haven't received a response to the many inquiries.

  • StephenFry99 5th Feb 2008

    Reviewer rating: 5 stars


    StephenFry99's review has yet to be rated - Be the first!
    Report this review


    Considering that I only spent 10 dollars on a CD I am very happy that I had somebody at www.user-guides.co.uk to help me even for things that were not related to what I bought. The support was better than Acer's own support. THANK YOU GUYS.

  • Docbevo 24th Jan 2008

    Reviewer rating: 0 stars


    Docbevo's review has yet to be rated - Be the first!
    Report this review


    They were eager to accept my payment and send a receipt and order/shipping number but they have completely dropped the ball after they have my money. No response after 60 days and 5 e-mails is downright rotten to the core. They also claim to have a download option for the software they sell, but I have never been able to get it to work and they won't respond to my inquiries about THAT either.

  • spearz 29th Nov 2007

    Reviewer rating: 5 stars


    spearz's review has yet to be rated - Be the first!
    Report this review


    No worries at all

  • BEH 29th Oct 2007

    Reviewer rating: 0 stars


    BEH's review has yet to be rated - Be the first!
    Report this review


    I ordered a repair disk from User Guides approximately two months ago, and after repeated emails, they still have my money and I don't have anything.

  • suziebb Rank: Lance Corporal 4th May 2006

    Reviewer rating: 5 stars


    suziebb's review has yet to be rated - Be the first!
    Report this review


    I had a very sick Dell Inspiron 8200 after talking to some Indian (I have nothing against Indians) who was obviously in India due to the very bad echo and delay, so I gave up. I found the User Guides website www.user-guides.co.uk. I bought a diagnostic CD and a manual. All were sent by email. I COULDN'T BELEIVE THAT YOU CAN SEND CD'S BY EMAIL. Anyway I found it quite difficult to use (being a non-technical girl), so I emailed them expecting a reply in a few days. I had an immediate response, and ...