Healthcare International Health Insurance Reviews

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★★☆☆☆
2.1 / 5
From 7 reviews
28.6% of users recommend this

  • Customer service

  • Value For Money

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★☆☆☆☆
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“Failure to pay approved claim”

Written on: 04/04/2013

I would not HCI to anyone. I have had travel insurance with them for two years and I have made one claim, which was approved for payment on 7 February 2013. The payment has still not arrived and HCI only responds when I contact them. I have been in contact with six different people, all making promises to expedite the payment and all totally ineffectual. I suspect the company may be in financial difficulties. Do not be taken in by their fine claims and go elsewhere - as I will when my policy... (read more)

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“Not worth the money - stick with the Post Office!”

Written on: 25/02/2013 by delarhuc (1 review written)

I spent £280 on an annual policy to head out backpacking. Turns out the policy only covers you up to 90 days each trip. Who's fault that is I'm not sure - I should have perhaps made sure myself. Anyway... when it came to claiming it was a nightmare. They only operate 9-5 GMT so it's a nightmare overseas. The claims handler barely knew anything and had me waiting days before I dared go to hospital. I didn't feel covered at all. In the end I got a claim from them but still don't have my... (read more)

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“HCI - Fraudulently charging Credit card”

Written on: 08/11/2012 by HCIBeware (1 review written)

In December 2010 we engaged with HealthCare International (UK) from the Pacific where we resided for a year, to buy International Expatriate Insurance. We arranged the insurance by email, had a summary of the key information and received the full policy a couple of months after the cover started. In December 2011 we completed our contract and returned to Australia. In early December 2011 we communicated with HCI by phone and advised that we were returning home. On Monday 23rd April 2012 I... (read more)

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Staples1's Response to HCIBeware's Review

Written on: 18/12/2012

How can you complain about premiums being taken when you state yourself that you believe HCI had mistakenly cancelled you policy?

You have contradicted yourself.

And should you not confirm that you want to cancel you policy by letter or email, that is standard practice.

I think you might be looking to get you premiums back on the basis of a small email error.

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Wyldbill's Response to HCIBeware's Review

Written on: 05/02/2013

So you should have disputed the charge with American Express when you first discovered it and you should have let them handle it.

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★★★★★
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“A great and caring company”

Written on: 15/05/2012

My husband and I have had HCI for 4 years. I find them to be a great company. When you call the office, everyone is very polite, professional and caring. We have had several small claims, and one for a major surgery. All have been handled perfectly and in a very timely manner. When you call the company, you can always reach someone that can help you. If the person (maybe claims agent, or whomever you need) is not at their desk, they will call you back in a very reasonable amount of... (read more)

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Viartist's Comment

Written on: 15/05/2012

Another wonderful thing about this company is, you can create your own group and get great discounts. You do not have to be in a company to get group discounts.

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“Bad faith”

Written on: 26/10/2011

This company delays payments, or tries to find ways of avoiding payments instead of paying claims. They will also use their own discretion as to what they consider is "usual and customary" costs of treatment, which are way below the actual costs of real treatment in that particular country. The brochure says they will pay out claims within 7-10 working days. After 2 months and many emails and calls, I am still awaiting reimbursement of my claim. They say they will put clients and their... (read more)

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Claranda's Comment

Written on: 04/04/2013

See my review above (4 April 2013). I wish I had read your review before I joined up! How long did it take you to get paid?

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“I have used HCI for 3 years now and have made several...”

Written on: 19/10/2010

I have used HCI for 3 years now and have made several claims, for treatment, eyeglasses, dental. Although they are a little slow, and the form is not the easiest to fill in I find them an excellent company. Compared to other insurance companies, their benefits are generous, especially the amount of services offered which do not have an excess policy. I do wish that they would provide more than 3 forms in each package, however I have been sent the forms which I can simply download. (read more)

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Govols's Comment

Written on: 25/09/2011

Thanks for the good information. I like what I have seen on the web. Based on your comments, I think I will go with them.

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“My experience with this company has been terrible. I...”

Written on: 31/03/2010

My experience with this company has been terrible. I would definitely NOT deal with them again. (read more)

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Alienvisitor's Comment

Written on: 26/10/2010

I found this review not helpful because...it contains NO FACTUAL INFORMATION. Hence the reader is being asked to reach a decision based purely on one user's opinion.

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Guest's Comment

Written on: 08/08/2011

"alienvisitor
Alienvisitor's response to Guest's Review

I found this review not helpful because...it contains NO FACTUAL INFORMATION. Hence the reader is being asked to reach a decision based purely on one user's opinion."...........

ME TOO. It is not good and not fair to place a review of a terrible experiences and not to say why????
Please tell why and send to kp@derhake.de

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Govols's Comment

Written on: 25/09/2011

weak review. I know nothing. Company may be bad or insured may be a flake. The reviews gives me no idea

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