Dial Direct Van Insurance Reviews - www.dialdirect.co.uk

★★★★★
4.5 / 5
557
92.1% of users recommend this
  • Customer service

  • Value For Money

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Dial Direct Van Insurance www.dialdirect.co.uk

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Latest Reviews

★★☆☆☆

“Not happy”

Written on: 18/07/2017 by 127692572 (1 review written)

Renewal came up at £295 , phoned day after expired was told would now be £416 , no thanks ! Went onto gocompare same company £199 , renewed insurance , phoned next day as forgot to mention someone had driven into me the year before In another vehicle on another policy , kindly charged me £22 !!… Read Full Review

Customer_Team's Response to 127692572's Review

Written on: 20/07/2017

Hi,
I am sorry to hear you have had a bad experience. Please can you contact our Customer Service department and ask to speak with our social team and we will see what we can do to help.
Thanks,
Dial Direct Social Team.

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★★★★★

“very satisfied”

Written on: 18/07/2017 by kinaffe (1 review written)

as I was changing insurance, I was a bit pessimistic expecting a long process but I was surprised how smoothly it went they even sourced my N.C.D.for me happy days… Read Full Review

Customer_Team's Response to kinaffe's Review

Written on: 20/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had a smooth journey with us.
Thanks,
Dial Direct Social Team.

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★★★★☆

“very keen prices”

Written on: 17/07/2017 by Finchwd390 (1 review written)

very keen rates for van insurance i was very happy with the service thank you… Read Full Review

Customer_Team's Comment

Written on: 17/07/2017

Hi,
Thank you for your 4 star review. We are glad to hear we have provided you with a policy at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Really impressed with the whole package ”

Written on: 17/07/2017 by unDalrymple200 (1 review written)

Online quote and ease of insuring my van. Plus had a very polite phone call of dial direct making sure all my details was right and also making sure the payment details was correct. And also explained the breakdown cover which was free with the policy. At this point of time I am very happy with dial direct van insurance and would highly recommend this to anyone… Read Full Review

Customer_Team's Comment

Written on: 17/07/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★☆

“New customer”

Written on: 16/07/2017 by Woodys4 (1 review written)

Excellent customer service and very polite and friendly… Read Full Review

Customer_Team's Response to Woodys4's Review

Written on: 17/07/2017

Hi,
Thank you for your 4 star review. We are glad to hear you are happy with the service we have provided.
Thanks,
Dial Direct Social Team.

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★★★★★

“Seems excellent at the moment. The proof is when you...”

Written on: 16/07/2017 by Seamusq462 (1 review written)

Seems excellent at the moment. The proof is when you need them. Seems value for money… Read Full Review

Customer_Team's Comment

Written on: 17/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear you are happy with the service you have received so far and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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★★★★★

“Superb”

Written on: 15/07/2017 by Colin852 (1 review written)

Excellent service thanks… Read Full Review

Customer_Team's Response to Colin852's Review

Written on: 17/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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★★★★☆

“So far so good ”

Written on: 14/07/2017 by Gazdavid (1 review written)

As they say, the proof of the pudding is in the eating, so I cannot really comment on the company until I need to make a claim, however, the quote/purchase process was smooth, and they had really competitive rates for RAC cover. They processed my proof of no claims efficiently, and followed up with a courtesy call. All in all so far so good… Read Full Review

Customer_Team's Response to Gazdavid's Review

Written on: 17/07/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had a smooth journey with us and we look forward to your continued custom.
Thanks,
Dial Direct Social Team.

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★★★★★

“Perfectly happy”

Written on: 13/07/2017 by Johnson25 (1 review written)

The application process was nice, quick, clear & straightforward. Reasonably priced too. Received a call from customer service and they were friendly and helpful. Would definitely recommend… Read Full Review

Customer_Team's Comment

Written on: 13/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear you have had an easy journey with us and that you are happy with our service.
Thanks,
Dial Direct Social Team.

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★★★★★

“The people that I spoke to and dealt with were so...”

Written on: 12/07/2017 by Bigbellybob (1 review written)

The people that I spoke to and dealt with were so helpful that I would recommend everybody to them nothing was complicated it was very good and sorted quickly so thank you… Read Full Review

Customer_Team's Response to Bigbellybob's Review

Written on: 13/07/2017

Hi,
We work closely with our representatives in order to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★★

“First timer.”

Written on: 12/07/2017 by Luna275 (1 review written)

All I can say is well done. The whole operation was simple and call centre were polite and sounded as if they were interested ;)… Read Full Review

Customer_Team's Comment

Written on: 12/07/2017

Hi,
We work closely with our representatives in order to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★★

“change to save”

Written on: 11/07/2017 by 132Harvey (1 review written)

Have insured my van with budget van insurance past two years, renewal was around £500 thit time, outrageous as it started at around £300 two years ago and I've had no claims against policy. Found dial direct on a search, came in at around £330… Read Full Review

Customer_Team's Comment

Written on: 11/07/2017

Hi,
Wow! What a saving. We are pleased to hear we were able to provided you with a policy at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Good website”

Written on: 10/07/2017 by Cox100 (1 review written)

The website fill in pages were well layed out making it easy to put details in and their prices were good compared to most. Also their customer service is great already calling to see if i was happy after day one!… Read Full Review

Customer_Team's Comment

Written on: 11/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had an easy online journey with us.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

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★★★★☆

“A very good and helpful service ”

Written on: 09/07/2017 by ezGilliam362 (1 review written)

Not being very computer literate I usually find it difficult sorting things out online, But on this occasion I found the dialdirect website simple to use … Read Full Review

Customer_Team's Comment

Written on: 10/07/2017

Hi,
Thank you for 4 star review. We are pleased to hear you have had a simple online journey with us.
Thanks,
Dial Direct Social Team.

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★★★★★

“Excellent service”

Written on: 08/07/2017 by 345Rhodes (1 review written)

I received excellent service and got exactly what they advised I would get for the price, no hidden extras… Read Full Review

Customer_Team's Comment

Written on: 10/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear you are happy with the competitive policy we have provided you.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

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★★★★★

“good start”

Written on: 07/07/2017 by bfgmbii (1 review written)

great price great staff good information on phone call happy at this time all i wanted and needed plus other if i need to use them lets see how it works out next year on renewal… Read Full Review

Customer_Team's Response to bfgmbii's Review

Written on: 10/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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★★★★★

“easy to do online”

Written on: 06/07/2017 by AlondraMcWilliams290 (1 review written)

Very easy and although not the cheapest on the market they offered what others do for a price. No hassle with no claims bonuses and it was quite easy to do as all my info was already in the system, and I change my insurer every year so it was a pleasant surprise not to go through all the rigmarole of answering all the q's. Overall I am very satisfied… Read Full Review

Customer_Team's Comment

Written on: 06/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear you have had a hassle free journey with us when setting up your policy.
Thanks,
Dial Direct Social Team.

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★★★★★

“helpful and compentent”

Written on: 06/07/2017 by Skyler456 (1 review written)

I had to switch insurance because DirectChoice would not renew my insurance and the staff at DialDirect was very helpful to find the right insurer for my circumstances and the paperwork I had to supply... Top marks!… Read Full Review

Customer_Team's Comment

Written on: 06/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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★★★★★

“No Problems”

Written on: 05/07/2017 by sidcrowton (1 review written)

The policy admin was sorted out quickly and efficiently, a follow-up phone call was completed to ensure i was happy with the policy Thank you… Read Full Review

Customer_Team's Response to sidcrowton's Review

Written on: 05/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear you are happy with the service we have provided.
Thanks,
Dial Direct Social Team.

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★★☆☆☆

“payed more than quoted then refunded”

Written on: 03/07/2017 by carlbarton (1 review written)

i was quoted on go compare then when i called to say i would like to take out the policy they said they had a computer error which happens daily and i had to pay nearly £50 over the quoted price then they would refund me the difference 5-7 working days later which i found bizzare as it was there computer error and no fault of mine and was told repeatidley i couldnt speak to a supervisor or manager… Read Full Review

Customer_Team's Response to carlbarton's Review

Written on: 04/07/2017

Hi,
I am sorry to hear you have had a bad experience. We would like to look into this further for you. Please could you call our Customer Service Department and ask to speak with the Social Team and we will see what we can do to help.
Thanks,
Dial Direct Social Team.

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