Dial Direct Van Insurance Reviews - www.dialdirect.co.uk

★★★★★
4.5 / 5
393
91% of users recommend this
  • Customer service

  • Value For Money

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Dial Direct Van Insurance www.dialdirect.co.uk

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Latest Reviews

★★★★★

“Good Customer Service & easy online insurance product...”

Written on: 16/01/2017 by umehob (1 review written)

Like good Customer Service & easy online insurance product purchase. Being highly competitive in insurance products' pricing is another good reason to continue to stay with Dial Direct. So far so good, and for now I am very satisfied with the services Ive received from Dial Direct… Read Full Review

Customer_Team's Response to umehob's Review

Written on: 17/01/2017

Thank you for your 5 star review! I am happy to hear you found the online journey easy to use and you're happy with the cover we are providing you.

Kind Regards, Dial Direct Social Team.

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★★★★★

“LOTS OF ADVERTS”

Written on: 12/01/2017 by Brett343 (1 review written)

a reasonably fast service but a bit keen to make additional "offers" that I would not select. I would like to see an option to not see "optional" offersat all… Read Full Review

Customer_Team's Comment

Written on: 12/01/2017

Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★☆

“Good cover & value for money”

Written on: 11/01/2017 by Nadia106 (1 review written)

Very happy with the cover package, value for money and prompt service.The call from customer service was an added bonus. Would recommend to friends and family… Read Full Review

Customer_Team's Comment

Written on: 12/01/2017

Thank you for taking the time to post a review. I am pleased to hear that you are happy with the amount of cover provided and our service. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“What great service for van insurance”

Written on: 10/01/2017 by SmokeyTess (1 review written)

My last provider recommended me three choices of cover for my renewal, all over inflated. Ironically lower down their list was dialdirect. What I liked here was that they have a five star rating with Defaqto and their pricing was very competitive, dialdirect also included Rac breakdown cover in the price.The website very easy to follow,I did have to provide my driving licence no- which wasn't readily at hand, (never had to do this before, but I felt this was a more professional company I was… Read Full Review

Customer_Team's Response to SmokeyTess's Review

Written on: 11/01/2017

We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

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★★★★★

“Best experience out of 3 companies.”

Written on: 10/01/2017 by nqBartlett95 (1 review written)

After trying 3 other companies, this was far the better quote, customer services,and ease of signing up. I was contacted today by a very friendly courteous, helpful lady asking if I was happy and had any problems with my documents and wanted any amendments.Their qoute was very good , which included breakdown etc.After the two other horrendous experiences this was an actual relief to find this company… Read Full Review

Customer_Team's Comment

Written on: 11/01/2017

Thank you for taking the time to share your experience. I am pleased to hear that you are happy with our service and found our advisor helpful. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Great price & service”

Written on: 09/01/2017 by FionaF65 (1 review written)

Policy includes everything that other insurers try and get money out of you for like courtesy car, RAC cover, legal cover etc. Telephone courtesy call post purchase was welcome and shows genuine concern and interest for clients. Nothing to dislike at all and the price was great!… Read Full Review

Customer_Team's Response to FionaF65's Review

Written on: 11/01/2017

Thank you for your review. I am pleased to hear that you are happy with the amount of cover included. We look forward to keeping up the 5 star standard and your continued custom. Thanks, Dial Direct Social Team

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★★★★★

“van insurance made easy”

Written on: 09/01/2017 by millielivie (1 review written)

First time i have used Dial Direct Van Insurance. I would recommend to anyone. comfort of ease from start to end. Courtesy call from very friendly staff,not someone preassureing you to take unwanted extras. … Read Full Review

Customer_Team's Response to millielivie's Review

Written on: 11/01/2017

We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Thanks, Dial Direct Social Team

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★★★★★

“Fast efficient service”

Written on: 09/01/2017 by mhWilkinson1960 (1 review written)

Cheaper than Adrian flux my old insurer, by a good £200, easy to use and rapid cover and breakdown cover included in the cheaper price. friendly staff and good customer care,.simple to use website, with good options to add and decrease covers as needed. i would recommend above my previous insurer as their customer care was poor and their website was difficult to use. will be my first choice for any future insurance needs, i will be advising friends and family to look here first. i cant… Read Full Review

Customer_Team's Comment

Written on: 11/01/2017

Thank you for taking the time to post a review. I am pleased to hear that you are happy with the level of cover provided and our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“My Van Insurance ”

Written on: 09/01/2017

Just insured my van with dialdirect, the form to fill out was very straightforward with options all the way through. Plus with all the extras they offer as standard,compared to other insurers who charge for the same extras it's not difficult to see why I chose dialdirect. I hope in the event of an accident I can write a review with similar compliments. So for now I give dialdirect 10 out of 10… Read Full Review

Customer_Team's Comment

Written on: 11/01/2017

Thank you for your review. I am pleased to hear that you are happy the level of cover provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Very happy with result”

Written on: 08/01/2017

Insurance was good value for money and the process was fairly simple to navigate on the web site… Read Full Review

Customer_Team's Comment

Written on: 09/01/2017

Thank you for your review. It is great to hear that you found the process of purchasing the policy easy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Easy, fast & competitive ”

Written on: 08/01/2017 by 363CantuItalian (1 review written)

Easy, fast & competitive… Read Full Review

Customer_Team's Comment

Written on: 09/01/2017

I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“GOOd customers service”

Written on: 05/01/2017 by Abbigaile337 (1 review written)

Excellent customer service… Read Full Review

Customer_Team's Comment

Written on: 09/01/2017

We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Thanks, Dial Direct Social Team

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★★★★★

“Very impressed with your website ”

Written on: 04/01/2017 by baker-b6 (1 review written)

Very impressed with your website and the quickness of the overall experience. I would recommend your website to family and friends… Read Full Review

Customer_Team's Response to baker-b6's Review

Written on: 09/01/2017

It is great to hear that you are happy with the online journey. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Happy with service provided”

Written on: 04/01/2017 by MartinWardle (1 review written)

Website was easy to get round and the form filling was straight forward. Allowed availability to attach NCD Proof which makes life easier than relying on the postage service. Self Service Centre is brilliant enables you to keep control and up to date with your policy. Customer service very prompt and reliable and keep you informed without hassling you to purchase extras… Read Full Review

Customer_Team's Response to MartinWardle's Review

Written on: 09/01/2017

We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Thanks, Dial Direct Social Team

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★★★★☆

“man with a van”

Written on: 02/01/2017 by Paityn1946 (1 review written)

Although the price was only slightly less than previous insurer dial direct did seem to know what they are doing so i thought give them a go . as trades people we need to know that we are supported if and when a problem or accident occurs, since neither has happened it is difficult to say whether this company is any better or worse than any other. We shall see. It did take some time on the phone but don't be put off… Read Full Review

Customer_Team's Comment

Written on: 03/01/2017

I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Excellent ”

Written on: 02/01/2017 by Tessw114 (1 review written)

Very good and efficient insurance organisation… Read Full Review

Customer_Team's Comment

Written on: 03/01/2017

We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

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★★★★★

“Excellent value, easy website to follow.After taking...”

Written on: 23/12/2016 by 181Owens (1 review written)

Excellent value, easy website to follow.After taking out the policy I received a courtesy phone call to ensure I was happy with the policy… Read Full Review

Customer_Team's Comment

Written on: 28/12/2016

Thank you for taking the time to post a review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Easy to Deal With”

Written on: 21/12/2016 by mxMcKnight163 (1 review written)

Easy to deal with, no hassle, would recommend to others. Price very competitive… Read Full Review

Customer_Team's Comment

Written on: 21/12/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service and would recommend us to others. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“only took 10 minutes from start to...”

Written on: 21/12/2016 by Aliau321 (1 review written)

only took 10 minutes from start to finish.excellent.over £100 cheaper than any other insurer on 3 different sites… Read Full Review

Customer_Team's Comment

Written on: 21/12/2016

Hi, Thank you for your review. It is great to hear that you found the process quick and easy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Easy to use the online service ”

Written on: 19/12/2016 by tpMcFarland11 (1 review written)

Very good service got the best deal and very competitive rates and lots of extras included thankyou and would recommend to family and friends… Read Full Review

Customer_Team's Comment

Written on: 20/12/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service and would recommend us to others. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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