Dial Direct Van Insurance Reviews - www.dialdirect.co.uk

★★★★★
4.6 / 5
584
92.1% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Dial Direct Van Insurance www.dialdirect.co.uk - Ask a question now

Media Gallery for Dial Direct Van Insurance www.dialdirect.co.uk

Dial Direct Van Insurance www.dialdirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Van insurance ”

Written on: 25/09/2017 by Alexoneil (1 review written)

Very helpful company very pleasant do deal with meats all my requirements good value for money very pleased with there service… Read Full Review

Report this review
★★★★★

“Excellent Customer Service”

Written on: 24/09/2017 by AidenSalisbury363 (1 review written)

Decided to change my Van insurance to DialDirect, the process to get the cover was simple, well explained and not difficult. Great cover at a realistic price. Follow up has also been good… Read Full Review

Report this review
★★★★★

“Quick response ”

Written on: 18/09/2017 by bzSmith201 (1 review written)

A great service and brilliant value for money. Call centre staff were great. Very polite and quick to help with any questions I had… Read Full Review

Customer_Team's Comment

Written on: 19/09/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very easy to use online”

Written on: 16/09/2017 by baFlynn195 (1 review written)

This policy is good , easy to do and was one of the cheapest takes ncd from other cars you drive as well. Would highly recommend… Read Full Review

Customer_Team's Comment

Written on: 18/09/2017

Hi,
Thank you for your 5 star review. We are glad to hear you are happy with the policy we have provided and we appreciate your recommendations.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Overall very good service ”

Written on: 16/09/2017 by 473Payne (1 review written)

Very good service, easy online application, and great communication by e-mail… Read Full Review

Customer_Team's Comment

Written on: 18/09/2017

Hi,
Thank you for your 5 star review. We are glad to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Top company”

Written on: 15/09/2017

Good communication throughout and after ....great price and everything so clear plus documents ready very quickly...highly recommended!… Read Full Review

Customer_Team's Comment

Written on: 15/09/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you with a competitive policy that suits your needs.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Easy ”

Written on: 15/09/2017 by Demarionx266 (1 review written)

Easy to use and pleasant customer service. Not the cheapest ,according to 'the meercats'but good value when looked at closely… Read Full Review

Customer_Team's Comment

Written on: 15/09/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you are happy with the service we have provided.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“very helpful agent , did it on line , very easy to...”

Written on: 14/09/2017 by LunaLopez204 (1 review written)

very helpful agent , did it on line , very easy to do and was done so quickly , the price was also very good… Read Full Review

Customer_Team's Comment

Written on: 14/09/2017

Hi,
Thank you for your 5 star review. We are pleased to hear our Customer Service Representative was able to assist you with your queries.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Journey to reasonable insurance with good benefits.”

Written on: 09/09/2017 by Katiec165 (1 review written)

First time with Dial Direct. Good straightforward process from quote to final purchase. I like the facility of ncd provenance via jpg… Read Full Review

Customer_Team's Comment

Written on: 11/09/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had a straightforward journey with us.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“So Far So Good”

Written on: 02/09/2017 by LuisReese193 (1 review written)

I have taken out insurance for my van and have been happy with the service offered including online facilities and customer service. Hopefully i will not need to make a claim but in the event that I do, I have confidence that it will be dealt with effectively… Read Full Review

Customer_Team's Comment

Written on: 04/09/2017

Hi,
Thank you for your 4 star review. We are glad to hear you are happy with the service we have provided.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“What's Not To Like”

Written on: 01/09/2017

Very easy company to deal with. No problems with entering information. Very competitive prices. Everything went smoothly.Highly recommend this company for your insurance. If you're not with them now, why not?… Read Full Review

Customer_Team's Comment

Written on: 04/09/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“A refreshing change ”

Written on: 27/08/2017 by Martinez489 (1 review written)

Very polite and helpful, explaind everything I needed to know. Good customer service skills with a bit of his own personality in the mix. Good representation of the company Thank you… Read Full Review

Customer_Team's Comment

Written on: 29/08/2017

Hi,
We work closely with our representatives in order to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Quick and easy to use”

Written on: 26/08/2017 by Brennanzf283 (1 review written)

Customer service is excellent, the website is easy to use, the call queue is bearable.Will definitely use again… Read Full Review

Customer_Team's Comment

Written on: 29/08/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“More than happy”

Written on: 24/08/2017 by Makaie317 (1 review written)

Very easy to fill in all required details needed. excellent price compared to other retailers. Easy to log on and quickly print off all relevant documents. Follow up curtesy call to check everything ok was good… Read Full Review

Customer_Team's Comment

Written on: 25/08/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had an easy journey with us.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team,

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Need to watch your NCD ”

Written on: 23/08/2017 by Rmelectrical837 (1 review written)

This was a good price at the outset until I was asked for my proof of NCD , I emailed them a copy of my current one for the vehicle I was insuring with them, but as on the quote form it asked if you had use of another vehicle which I did it asked for how much NCD was on that, I told them on the form, this made it that I then required to also give them a copy of that to use the insurance which I did not know till phoning them which took a while at my cost, I asked them as my insurance did not… Read Full Review

Customer_Team's Response to Rmelectrical837's Review

Written on: 23/08/2017

Hi,

Thank you for your review. I am sorry to hear you have had a bad experience. Apologies for any inconvenience the No Claims Discount procedure has caused. We would like to look into this for you, please could you contact our Customer Service Department and request to speak with the social team.

Kind Regards,
Dial Direct Social Team

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“FAST EASY CHEAP”

Written on: 23/08/2017 by JadonMatthews (1 review written)

fast easy services at a completive price. website is easy and simple to use great value for the money. Even a courtesy call to make sure all went through well… Read Full Review

Customer_Team's Comment

Written on: 23/08/2017

Hi,

Thank you for taking the time to post a review. It's great to know you are happy with the services we provide.

Thanks,
Dial Direct Social Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Best customer service”

Written on: 22/08/2017 by Wolverwood20 (1 review written)

Really lovely lady talked to ,e on the phone very good explanations.Really impressed… Read Full Review

Customer_Team's Response to Wolverwood20's Review

Written on: 23/08/2017

Hi,

Thank you for your 5 star review. It's great to know you have had a great experience with our Customer Service Department, we aim to provide 100% Customer Satisfaction, we are pleased this has been achieved with you.

We look forward to your continued custom and keeping up the 5 star standard.

Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Dial direct”

Written on: 21/08/2017

Easy to use fairly prices can add and take away bolts to the policy all good… Read Full Review

Customer_Team's Comment

Written on: 22/08/2017

Hi,

Thank you for taking the time to post a review. We are pleased to hear you have had an easy journey with us.

We look forward to your continued custom.

Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Appears to be very good value for money. Like the fact...”

Written on: 19/08/2017 by Clayhu95 (1 review written)

Appears to be very good value for money. Like the fact that there are bolt ons to allow you to individualise cover… Read Full Review

Customer_Team's Comment

Written on: 21/08/2017

Hi,

Thank you for taking the time to post a review. We are pleased to hear we are providing you a policy that suits your needs.

We look forward to your continued custom.

Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Waited for ages to get decent provider for van insurance ”

Written on: 16/08/2017 by Evomoore1 (1 review written)

I'm old but reliable and wanted to have a quote that took some notice of me driving 44years with no claims this ticked all the boxes I cannot use (easily) a computer but did this on my phone quite easily so it's a win win for me and will recommend you to many of my customers who are van drivers with their own companies… Read Full Review

Customer_Team's Response to Evomoore1's Review

Written on: 17/08/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with cover that suits your needs.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
overview