Dial Direct Van Insurance Reviews - www.dialdirect.co.uk

★★★★★
4.5 / 5
453
91% of users recommend this
  • Customer service

  • Value For Money

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Dial Direct Van Insurance www.dialdirect.co.uk

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Latest Reviews

★★★★★

“Extremely professional, fast”

Written on: 24/03/2017

Great service....extremely helpful and clear. Very happy with price. Would highly recommend having spoken with other companies, they were without doubt by far the best!! If you are purchasing a van, go straight to them. Totally hassle free and really lovely to talk too… Read Full Review

Customer_Team's Comment

Written on: 27/03/2017

Hi,
We always aim to provide 100% Customer Satisfaction ad we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★★

“Nice, Good and the best”

Written on: 18/03/2017 by 396Molloy (1 review written)

I am very sarisfate with your service… Read Full Review

Customer_Team's Comment

Written on: 20/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the service we have provided.
Thanks,
Dial Direct Social Team.

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★★★★★

“Fantastic value”

Written on: 13/03/2017 by Trentvalley1 (1 review written)

It was so easy to log on. Great value and dial direct kept me informed about my policy. I would definitely recommend this product to friends and family… Read Full Review

Customer_Team's Response to Trentvalley1's Review

Written on: 14/03/2017

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a great experience.
We appreciate your recommendation and your continued custom.

Kind Regards,
Dial Direct Social Team.

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★★★★★

“vantastic insurance”

Written on: 13/03/2017 by Fox289 (1 review written)

For low cost full protection this lot have got you covered.Yes I would say its vantastic cover for the right price. Great customer service and every thing is just a short click away should you require help… Read Full Review

Customer_Team's Comment

Written on: 14/03/2017

Hi,

Thank you for your 5 star review. I am pleased to hear you have found a policy that suits your needs at a competitive price. It's great to know you are happy with the service we provide.
We look forward to your continued custom.

Kind Regards,
Dial Direct Social Team.

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★★★★★

“Very easy to set up on line completely satisfied so far”

Written on: 13/03/2017 by Nolan179 (1 review written)

Very easy to set up on line completely satisfied so far… Read Full Review

Customer_Team's Comment

Written on: 14/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had an easy online journey with us.
Thanks,
Dial Direct Insurance Survey .

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★★★★★

“Very good service fantastic value.”

Written on: 13/03/2017 by ucWade166 (1 review written)

Very pleased and happy with the service, more than happy with price and what you get for your money… Read Full Review

Customer_Team's Comment

Written on: 14/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Insurance Social Team.

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★★★★☆

“Simple, fast, efficient service”

Written on: 12/03/2017 by Christopher141 (1 review written)

Was a simple straightforward process, website very easy to navigate around with clear concise instructions would use them again but of course subject to price on comparisons they were very good, just hope they maintain that as their customer service was excellent… Read Full Review

Customer_Team's Comment

Written on: 14/03/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had an easy journey and that you are happy with our service so far.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“So easy to set up ..being a bit of a technophobe it...”

Written on: 12/03/2017 by Lorena413 (1 review written)

Nice to get a follow up call very helpfull and nice to be Abel to look at your paperwork any time… Read Full Review

Customer_Team's Comment

Written on: 14/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had an easy journey with us.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Excellent value/service!!”

Written on: 11/03/2017 by LolaGriffin (1 review written)

Easy to set up, proof of NCB verified on our behalf so all in all great experience. Policy has all extras included and offers great value… Read Full Review

Customer_Team's Comment

Written on: 14/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Insurance Social Team.

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★☆☆☆☆

“Avoid these people”

Written on: 10/03/2017 by CristalRoss (1 review written)

Lied about NCB protocol. Overcharged over quote and failed to provide credit. All they want are you bank details so they can take extra money from your account. Supervisors refuse to come to the phone. Do yourself a favor and avoid these people… Read Full Review

Customer_Team's Comment

Written on: 10/03/2017

Hi,
I am sorry to hear that you have had a bad experience with our No Claims Discount process. I would like to look into this for you, please contact our Customer Service Department and request to speak with our Social Team.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Van insurance ”

Written on: 09/03/2017

Excellent service would highly recommend great policy and great price… Read Full Review

Customer_Team's Comment

Written on: 09/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
We appreciate your recommendations.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Great service and price. The policy covers all my...”

Written on: 08/03/2017 by Stanleyr264 (1 review written)

Great service and price. The policy covers all my needs with free breakdown cover… Read Full Review

Customer_Team's Comment

Written on: 08/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Used before an will use again”

Written on: 07/03/2017 by dils25 (1 review written)

Good company, good cover, excellent all round service… Read Full Review

Customer_Team's Response to dils25's Review

Written on: 08/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the service we have provided and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Go for it”

Written on: 07/03/2017 by CCCb (1 review written)

Good deal from start to finish, good price , easy to handle website and excellent after sales service ,highly recommended to anyone considering taking out a new insurance on their vehicle. needed new insurance on my new small van this company came out with the best quote on go compare and as my wife was already a customer on her car insurance didn't hestitate to go ahead with the deal. The whole thing took no time at all to complete and once you get signed into the self service part of their… Read Full Review

Customer_Team's Response to CCCb's Review

Written on: 07/03/2017

Hi,
Thank you for taking the time to share your experience. We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Insurance Social Team.

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★★★★☆

“I was amazed to find a company that allows the use of...”

Written on: 06/03/2017 by RuthKatya (1 review written)

I was amazed to find a company that allows the use of my NCD from another vehicle. It made insuring the van so much more affordable. Thank you. The follow up call I had today was welcome and reassuring. The lass was friendly and knowledgeable. My only criticism was that the upgrade page prior to payment wasn't very clear - I didn't understand what was being offered at the different levels… Read Full Review

Customer_Team's Response to RuthKatya's Review

Written on: 07/03/2017

Hi,
Thank you for your 4 star review. We appreciate your feedback and it will be used to further improve our services.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Team.

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★★★★☆

“everything on the tin and more”

Written on: 02/03/2017 by Quinnn292 (1 review written)

best insurance for vans cheap more cover than previous insurer who tried it on this year with a 50% increase on asking why no response, they could have reduced down to 15% increase went to dial direct 30% cheaper with more cover it pays to look around… Read Full Review

Customer_Team's Comment

Written on: 02/03/2017

Hi,
Thank you for your 4 star review. We are glad to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“reasonably priced van insurance”

Written on: 02/03/2017 by O'Reillyww60 (1 review written)

I chose Dial Direct through a comparison website. My choice was due to their reasonable price and covered all the bases, including breakdown cover. … Read Full Review

Customer_Team's Comment

Written on: 02/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a competitive policy that suits your needs.
Thanks,
Sophie.

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★★★☆☆

“Not the best insurance experience ”

Written on: 01/03/2017 by Hoodoovoodoo (1 review written)

Long winded process that took almost 30 minutes to complete and advisors that really didn't know what they were talking about. Told me it was more expensive to pay my insurance in full than to pay in instalments??… Read Full Review

Customer_Team's Response to Hoodoovoodoo's Review

Written on: 02/03/2017

Hi,
Thank you for your review. Apologies for any inconvenience caused. I would like to look into this for you, please contact our customer service department and request to speak to the social team.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“New policy ”

Written on: 01/03/2017 by NoahReese47 (1 review written)

My dealing with dial direct have been excellent so far, this is the first time I have had a policy with them as far as I can remember, one of the stand out features for me is that it is a 03 telephone number which means it is free in my inclusive talk talk package. Most companies are 0845 when you ring the claim line… Read Full Review

Customer_Team's Comment

Written on: 01/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“very good to deal with ”

Written on: 01/03/2017 by DaliaShaffer448 (1 review written)

The price was half of my renewal and it was all done within ten minutes… Read Full Review

Customer_Team's Comment

Written on: 01/03/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you with a policy at a competitive price.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Social Team.

Reply to this comment
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