Have a picture of Alexander Hall Mortgage Brokers?, please send it to us.
| Value for Money | 4.3/10  |
|---|---|
| Reviewer Rating | 4.9/10 |
| Overall Rating | 4.6/10  |
Full review by
Guest.
on 25th Jun 2008
User Rating : 10
Respect :
0
Good Points: Fabulous customer service.
Bad Points: None.
General comments: Alexander Hall Mortgages dealt with my mortgage in the Bank area and was seen immediatley. Transactions went through smoothly; which resulted in my happiness, which is really hard to accomplish due to such high standards I uphold.
Guest.'s review and ratings | 41 words
Review by
Guest.
on 22nd May 2008
User Rating : 10
Respect :
0
I am a first time buyer and found Alexhander Hall to be a very smooth and very efficient service. I had my offer accepted on a flat on Tuesday, the survey the next day and the mortgage offer the following day! Wow! I certainly did not expect it to be so rapid. My broker was extremely helpful and on the ball. They secured me what I believe to be one of the best interest rates on the market and considering I had stamp duty and solicitor fees included into my loan - which to be frank I found a pain ...
Guest.'s full review | 139 words
Review by
Guest.
on 9th May 2008
User Rating : 10
Respect :
0
My expectations were high of Alexander Hall Mortgage Brokers because of the fee charged but the service was excellent throughout. I was kept up-to-date at least twice a week and my calls were always returned promptly. Mortgage went through smoothly without any hitches.
Guest.'s full review | 70 words
Review by
lawlorm
on 17th Apr 2008
User Rating : 10
Respect :
0
I dealt with someone at the Park Lane branch and they were extremely helpful and ensured my mortgage went smoothly and with no hassle. Money well spent.
lawlorm's full review | 41 words
Review by
Anothersimon
on 16th Apr 2008
User Rating : 1
Respect :
0
Although I've just had my mortgage approved in writing at least(finally) with Alexander Hall Mortgage Brokers. I've had my passport go missing twice, the offer is already 3months overdue (I paid them in January) and was guaranteed I'd have it done and dusted by end of Feb. 2 people I were dealing with left, my details went missing. I've been given a different offer each time... And for the amount you pay these people I would expect some kind of courtesy call every now and again. When in fact I h ...
Anothersimon's full review | 127 words
Review by
Guest.
on 5th Mar 2008
User Rating : 0
Respect :
0
Mystery shopped them.
Spoke to a girl who told me that she didn't need to see proof of my income as they had a "special relationship" with lenders.
10 times my income? Noone has a relationship THAT special.
Guest.'s full review | 39 words
Review by
Guest.
on 27th Feb 2008
User Rating : 3
Respect :
0
I haven't even signed up with them and I have been trying to get through to someone for two days they were supposed to ring me at a certain time but they rang 30mins later. If there rushed off their feet I cant justify paying £500 for their " speedy" service
Guest.'s full review | 53 words
Review by
beeonline
on 15th Dec 2007
User Rating : 1
Respect :
0
Alexander Hall Mortgage Brokers was the worst service possible for a financial broker/ mortgage adviser.They gave me an initial mortgage rate. I shopped around and found a cheaper one and came back to them. They said 'Oh yes, we can give you this one too' (then why not from the start?!). Then they asked me to pay the valuation fee on behalf of the mortgage lender, but did not repay back the mortgage lender who invoiced me the fee. Ask for their service fee to be paid upfront.I feel I had zero se ...
beeonline's full review | 153 words
Review by
tobychislett
on 22nd Oct 2007
User Rating : 10
Respect :
0
Alexander Hall Mortgage Brokers does what it says on the tin, you get a better rate and more mortgage than you would get by phoning around the banks, they are independent and the whole thing took about a week from initial appointment to the offer reaching my solicitor. Not sure where the previous reviewers problems were coming from, I used the Lombard street branch in the city, professional, fast , no rubbish.
tobychislett's full review | 72 words
Review by
adrian100
on 3rd Oct 2007
User Rating : 10
Respect :
0
Amazing quick service. Got my offer in a 8 days and Alexander Hall kept me up to date every step of the way. I've never had such a stress free mortgage application in my life. The broker even helped me chase my solicitor!
adrian100's full review | 42 words
Review by
sidkipper
on 16th Aug 2007
User Rating : 1
Respect :
0
There are cheaper brokers out there than Alexander Hall, and they can't be any worse.
sidkipper's full review | 46 words
Review by
barrel1978
on 11th May 2007
User Rating : 3
Respect :
0
From the start they seemed very helpful and knew how to help. Unfortunately it goes sour very quickly and they seem to keep on asking for the same thing over and over again.
barrel1978's full review | 106 words
Review by
dunchasson
on 6th Dec 2006
User Rating : 0
Respect :
+2
For a paying service, there is no service at all. We were told that our mortgage had been accepted, after a lot of hassle, confusing communications and stress. As a result we went through with the survey and sent cheques and orders to solicitors. Then 2 weeks before our settlement date, Alexander Hall mortgage brokers called us and said our mortgage had not been confirmed because the lender required more information. This was unacceptable, and this is why I thought you paid the fee to them, s ...
dunchasson's full review | 124 words
Review by
CLG100
on 21st Nov 2006
User Rating : 10
Respect :
-2
I am a first time buyer, and I visited a number of banks to speak about mortgages, and everyone just said I could borrow about 4x my salary, which in today's world won't get me the property I want. So I went on the internet and found Alexander Hall Mortgage Brokers. After an initial discussion on the phone, I was booked in to see a broker. The fee did come as a shock at first, but after consideration, I thought I would give it a go. They met my requirements, and I didn't have any trouble speakin ...
CLG100's full review | 108 words | 1 comment added.
Review by
GWAJ
on 13th Nov 2006
User Rating : 0
Respect :
+2
I have called and called my broker, the head office, you name it - they just don't answer the phone.
On one day, a day that I required very important information, I called Alexander Hall Mortgage Brokers and left my broker 2 voicemail messages and 1 e-mail message, and not one was returned or answered. This took place on a day that he said he would call me!!
I decided to complain, but alas nobody answered the branch (City) reception phone for over an hour of trying, so I gave up.
Lucki ...
GWAJ's full review | 116 words | 1 comment added.
Review by
mediamogul69
on 14th Aug 2006
User Rating : 0
Respect :
+2
The whole procedure of buying house is already stressful without having the added stress and worry on a broker like Alexander Hall - you are paying these guys a serious amount of money and would expect nothing but the highest of standards (even some would have been nice). We searched the internet for reviews on Alexander Hall and only managed to source the one (which was OK), so I hope this is of use and can help someone else make an informed decision. I only wish we had had the chance to do the ...
mediamogul69's full review | 193 words
Would you like to see a review that's not being listed?
