written by janewatermeyer on 27/07/2016
Because I was due to holiday in France I set up the currency exchange with my bank in Australia. Just after Brexit I called World First whilst I was still in England, and made 4 transactions. I thought the whole thing was sorted until I got a telephone call whilst I was driving in France from the World First representative telling me that the money from Australia had not arrived. The next time they called, they told me that I would have to pay £1,300 expenses as the money still had not arrived. I explained that it could take as long as 5 days. They were then asking me for a further £3000!! I had to spend many hours on my mobile making calls to Australia, and battling with bad connections and 9 hour time changes, and heaps of worry and stress. I told them I did not have a further £300 to pay them! When the money finally came into my bank, they sent their paperwork, and on their paperwork they did not even mention how they had repaid the £1,300 fine. They had just tacked it on to one of the payments. Furthermore, they did not fully explain, as by this time, the exchange rate would have been better for me, that I could cancel and start over. They just said that this would incur further fines and expenses. I thought the whole experience was very shoddy, I would definitely not use them again. I have further funds in Australia to transfer, I will find a more friendly company.
written by 246Doherty on 08/11/2015
I started the registration process at 1 - clearly mentioning that I wanted to send funds to Uganda. After 4 hours of filling and sending a dozen scans I got the message that they can't send funds to Uganda ...
written by devinashah17 on 10/03/2015
I used the referral system to send a link to my friend so that we could both use World First to pay people abroad. My friend didn't use the specific link but it was clear to customer services that I had referred him. So I expected the £50 credit to my account when I carried out my transaction. They then sent me an email saying because he did not use the link as per their policy then they would not credit my account. I told them they were a farce and closed my account. Don't use them if you expect good customer services.
written by AlainaWoodard on 18/10/2014
I'm very dissapointed. We are all in EU, and passports should be only a glimpse of the past...
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