World First Foreign Exchange Reviews - www.worldfirst.com

★★★★★
4.9 / 5
97% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com

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Latest Reviews

★★★★★

“Professional Transparent and Supportive”

Written on: 10/08/2014 by Nicov353 (1 review written)

A very professional company, giving me time to discuss options and with complete transparency. Clear information given, making it easy to transfer money. The rate of exchange was held while I sorted out my side of the finance. I would use this company again… Read Full Review

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★★★★★

“Outstanding Customer Service”

Written on: 19/05/2014 by ktelontour (1 review written)

As an expat I have been using World First since 2008. Not only do I save hard cash on exchange rates but staff members are so professional,helpful and friendly to deal with. If I have a question, or send an e mail this is answered immediately. They really do make the whole process so user friendly and personal - Unlike banks!!! - I wouldn't use anyone else, and now they have waived all fees for even small amounts I use them all the time - even for my holiday money:)… Read Full Review

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★★★★★

“No hassles”

Written on: 06/05/2014 by Esmeraldaq254 (1 review written)

I live in Australia and was very wary about transferring funds internationally and did lots of research before using World First. They have exceeded my expectations! Everything was made very easy and my phone contacts with staff members in Sydney were professional and helpful. The rates were better than other companies and the transaction was handled speedily and efficiently. No-one in their right mind would use banks for foreign transfers considering the outrageous fees they charge. I will… Read Full Review

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★★★★★

“Quick, Easy, and Hassle Free! Perfect for a "first timer".”

Written on: 28/03/2014 by adclem (1 review written)

I am typically pretty cynical and thus, hard to please. As a recently married student from the US living in the UK with financial obligations back home, I was incredibly worried about the safety of transferring money abroad, the steps involved and (of course) getting the best rate possible. I was going to "play it safe" by utilizing the bank I deal with here in the UK-but I am glad I didn't! World First made the entire process a breeze! They worked with me in getting my address verified for… Read Full Review

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★★★★★

“Great company, to change pounds to dollars”

Written on: 24/02/2014

used them recently to change money from the UK into dollars best rate by far i have ever had no charges and very helpful. if you ever need to change money you should check this company out. I will be using them again… Read Full Review

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★★★★★

“Cannot recommend WF highly enough!”

Written on: 17/01/2014 by CHC-pr (1 review written)

I was a little concerned about using WF to be honest, 45,000 AUD may not be a lot to some, but it is to me. Bank costs just made it too expensive to bring these funds to the UK, and I wanted to lock in an exchange rate as I can only see the GBPAUD rate going one way trendwise at the moment - the fundamentals AND the charts are saying the same thing really, so I looked for alternatives to the standard Bank route. I did my due diligence, I checked with the FSA website to confirm WF's license… Read Full Review

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★★★★★

“Perfect service: Fast, friendly and very helpful”

Written on: 02/12/2013

I needed to transfer money from Germany to the US for a mortgage payment. After opening the account online, a representative reached out to me right away to complete the account setup. Having had the same representative for all my issues and questions was great as there was no need to explain the same things over and over. Further, World First reached out to me proactively when my funds were transferred, meaning no need at my end to track the status online. The transfer was so much faster than… Read Full Review

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★★★★★

“Efficient and personal”

Written on: 03/10/2013 by Allotmentman (1 review written)

I needed to transfer funds from my UK bank account to a euro account in France. World First did exactly what I needed - which is what I expected. What I didn't expect, and was a real bonus, was the level ofpersonal service, with a named person following my case through. If their rates remain competitive I will certainly be using them again… Read Full Review

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★★★★★

“No Hassle trading”

Written on: 18/09/2013 by steve3191 (1 review written)

I had to trade some money from AUD to GBP. I was recommended to World First by a close friend. The recommendation proved to be brilliant. I was dealt with on a very personal level and had everything explained, including trading risks. I was contacted by one person and never referred on without being asked or informed why. The service was excellent as were the staff and it all happened as they promised. Also I saved a few thousand pounds over what the banks wanted to charge ( or should I say… Read Full Review

Yohabjot's Response to steve3191's Review

Written on: 28/02/2014

Hi, I just want to use the service of this company for the first time - transfer couple of thousands and they gave me better exchange rate then the bank but it is just 1%. You say you saved couple of thousands pounds? How did you do that ? Unless this was 6 digit transfer...

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★★☆☆☆

“World First USA Inc. - My Review”

Written on: 17/09/2013 by alumit (1 review written)

I have a son in an international university and I needed a way to pay collegiate expenses. The first bill I paid was achieved using ACH/e-check. To my dismay, the receiving bank charged 3.5% above the official exchange rate. For a transaction valued at $20,000 USD, I lost $700. A friend suggested I use World First USA, Inc. Their advertisement claims that the fee for international money transfer will be 0.7%W and that they would give you the exchange rate close to the official rate postcd… Read Full Review

Worldfirstforeignexchange's Response to alumit's Review

Written on: 18/09/2013

We’re really sorry to hear that you aren't happy with the rate you got for your latest transfer with World First. We pride ourselves on offering competitive rates, however sometimes, even if we make zero profit on a trade, we still find that competitors are prepared to offer a cheaper rate. Some companies are happy to give you an initial rate on which they will actually make a loss, quoting a price which is even lower than the rate that banks buy and sell currency to one another – called the interbank rate – which is inaccessible to the general public. They do this to get you on-board, and then will look to recoup their loss when you make your next trade. At World First, we don’t do this. We make our money by buying the currency from the banks at just above the interbank rate, and then selling it on for a tighter ‘spread’ than the banks are prepared to sell directly to the public. If another company decides it wants undercut the market rate, and make a loss on the trade in order to win your business with a view to increasing the spreads moving forward to get their money back, there’s not a great deal we can do as we always try to maintain consistent pricing levels. We pride ourselves on always quoting an honest price, keeping our relationships with clients as transparent and straightforward as we can, whether it’s their first transfer with us or the 51st. We noticed that you rated the speed of our service and our customer service levels with 4 stars here. Thanks for that, we’re glad you are happy with that area of our offer. We believe that authentic pricing, high levels of customer care and the speed of our transfers are amongst the most important parts of the service. We very much value your custom. If you would like to discuss the matter further please don’t hesitate to get in touch with one of the team here and we can look at ways in which we could win back your business.

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★★★★★

“Fast and efficient ”

Written on: 14/09/2013 by Cemmerson (1 review written)

I've used World First on a monthly basis for the past four months and am very happy with the service and rates it provides. As I have to send money overseas every month, I have been on the lookout for a service which offers a good rate, is quick and easy to use, and World First meets all these criteria. I was impressed by the professionalism and personal service I received when I first used them and the fact I was given contact details to speak to anyone in the future if I had any problems… Read Full Review

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★★★★★

“Fast Professional Value”

Written on: 13/09/2013 by TexanIrish (1 review written)

First time using a third party outside my bank to transfer funds overseas. World first were faster, contacted me after I registered with someone I could later speak to directly (no waiting or menus to go through), and gave a much better exchange rate than my bank (3 cents better). Not only would I recommend them to a friend I have already done so. I like being able to see the trade online. Payment was simple with less fees than with my bank. There were no fees from World First. I wish I had… Read Full Review

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★★★★★

“Efficient and personal”

Written on: 09/09/2013 by v.jimenez (1 review written)

I did a transaction with World First after reading about them in a forum for foreigners living in the US. The rates they could offer me beat my other options hands down. During the transaction I had a couple of issues with my local bank and a World First agent was really helpful and even stretched the time I had to complete the transaction without any issue. In overall I am really satisfied with the service and will keep on using it and recommending it to my friends and relatives… Read Full Review

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★★★★★

“Great service”

Written on: 07/09/2013 by knleva (1 review written)

I signed up recently and only did a couple of transactions, but can already say that this service is very useful and saves money compared to any other place on the street. Overall dong transactions on Word First is reasonably easy and the rate is fixed for 20 seconds which allows plenty of time to make the decision. Delivery is also quick - both of my EUR lots were delivered to my UK account on the following working day. I would have enjoyed the set-up process to be easier i.e. one-click move… Read Full Review

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★★★★★

“Easy to set up and great customer service”

Written on: 05/09/2013 by msobie (1 review written)

Moving to the Uk from the US, I was looking for the least expensive way to exchange money on a recurring basis, I did my research with World First and its competitors and believe I made the right choice. The step by set guide on the website is easy to follow. The phone customer service for newbie questions is a benefit as I was unsure of how it all worked. I have already recommended this to my friends an family… Read Full Review

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★★★★★

“A very satisfied customer”

Written on: 21/08/2013

Have just used your transfer service for the first time. Efficient and very quick-money reached my bank account in France the next day!! My bank takes 3-5 days. A great asset is being able to see the live rates and accept when it reaches the required level-banks give a flat rate with no variations. The best rate applies also to however much you transfer whereas banks have a sliding scale. All this for the same fee of £10 as my bank. I shall certainly continue to use your service and will… Read Full Review

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★★★★☆

“Not blip free but happy overall”

Written on: 19/08/2013 by Fkeefe (1 review written)

WorldFirst isn't perfect what company is and we did have a few blips on the way to my transaction.But being able to iron out problems with them quickly was a plus and also them taking on board any of the suggestions I made. Dealing on line was very helpful but I could also get in touch on the phone with any questions I had. Dealing with a company like WorldFirst saved me money and would have no hesitation in dealing with them again… Read Full Review

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★★★★★

“Great customer service! ”

Written on: 19/08/2013 by bryonyrose (1 review written)

We are so impressed by the World First international transfer service, especially after trying to make transfers with both HiFx and Travelex, both of which were so bad we didn't complete the process. Right from the beginning everything was made easy - the website was clear and explained the process well, it was faster and cheaper than other services we had looked at, and the staff members whom we dealt with provided genuine customer service, making the registration process and transfer as easy… Read Full Review

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★★★★★

“Reliable, Fast, Best Rates”

Written on: 19/08/2013 by Nanstey (1 review written)

Will never use the commercial banks again for transferring currency. World First offers excellent close to real time rates, far better than the banks, gets the money to the account on time, no bank charges seem to be levied on the other side so you are transferring exactly the amount you intended, charges are minimal and the service you get is outstanding, including webchat. Website is very easy to use. All in all I am a fan… Read Full Review

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★★★★★

“Easy Does It”

Written on: 15/08/2013 by AdrianBurch (1 review written)

Recommended by word of mouth (which always is best). I was initially a little worried about doing it ( I am a seriously older silver surfer), but was reassured by the presence of live chat if I had problems. But, it all worked brilliantly - easy registration and smooth transfer of money from A to B. VERY professional service provided which I couldn't fault. Furthermore very impressed by being able to register ahead for exchange rates so that I don't miss out on an improving situation. I am now… Read Full Review

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