World First Foreign Exchange Reviews - www.worldfirst.com

★★★★★
4.8 / 5
96% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com

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Latest Reviews

★☆☆☆☆

“Passport required for NON-UK citizens”

Written on: 18/10/2014 by AlainaWoodard (1 review written)

I'm very dissapointed. We are all in EU, and passports should be only a glimpse of the past… Read Full Review

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★★☆☆☆

“Theres more to customer service than just replying...”

Written on: 17/10/2014 by AshlyMcDermott (1 review written)

I actually didn't get to the stage of transferring funds. I got impatient with them. I registered an account on the Tuesday and I was still quarrelling about identity verification on the Friday. Part of this was my fault because I thought a letter sent to me by WF with an I.D. code would be sufficient to proceed. It wasn't. You still have to send them passport/drivers license copy. But the client services support were hard work sending me ambiguous replies to my queries, it was a joke and it… Read Full Review

Alfie10's Comment

Written on: 17/10/2014

I forgot to add, when I eventually sent id they wanted more information about why I was sending money, which I had already explained at registration. At this point I was just tired of the whole process.

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★★★★★

“UK - Australia Funds Transfer”

Written on: 15/10/2014 by Rgcbr (1 review written)

Great service for quite a complex transfer. All world first staff were great but a special thanks to the Sydney team… Read Full Review

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★★★★★

“First Class Service”

Written on: 17/09/2014 by TaniyahBaker149 (1 review written)

Having been a client of WF for about 6yrs and have used their internet currency exchange for both GBP - NZD and recentlly NZD -GBP they make it incredibly easy and worry free we have carried out many transactions without a hitch , The staff are incredibly helpful , & professional , not once have they tried to sell us any service we havnt requested having a free exchange service was a bonus There is nothing I didnt like well done WF , more business later in the year… Read Full Review

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★★★★★

“Great Service!”

Written on: 06/09/2014 by Jayce1958 (1 review written)

Quick replies, good service, easy trade! Totally recommended! Thank you guys!!… Read Full Review

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★★★★★

“Currency Exchange and Transfer”

Written on: 28/08/2014

An excellent service throughout. Competent people, speedy turn around and easy to use systems. Highly recommend… Read Full Review

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★★★★★

“Professional Transparent and Supportive”

Written on: 10/08/2014 by Nicov353 (1 review written)

A very professional company, giving me time to discuss options and with complete transparency. Clear information given, making it easy to transfer money. The rate of exchange was held while I sorted out my side of the finance. I would use this company again… Read Full Review

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★★★★★

“Outstanding Customer Service”

Written on: 19/05/2014 by ktelontour (1 review written)

As an expat I have been using World First since 2008. Not only do I save hard cash on exchange rates but staff members are so professional,helpful and friendly to deal with. If I have a question, or send an e mail this is answered immediately. They really do make the whole process so user friendly and personal - Unlike banks!!! - I wouldn't use anyone else, and now they have waived all fees for even small amounts I use them all the time - even for my holiday money:)… Read Full Review

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★★★★★

“No hassles”

Written on: 06/05/2014 by Esmeraldaq254 (1 review written)

I live in Australia and was very wary about transferring funds internationally and did lots of research before using World First. They have exceeded my expectations! Everything was made very easy and my phone contacts with staff members in Sydney were professional and helpful. The rates were better than other companies and the transaction was handled speedily and efficiently. No-one in their right mind would use banks for foreign transfers considering the outrageous fees they charge. I will… Read Full Review

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★★★★★

“Quick, Easy, and Hassle Free! Perfect for a "first timer".”

Written on: 28/03/2014 by adclem (1 review written)

I am typically pretty cynical and thus, hard to please. As a recently married student from the US living in the UK with financial obligations back home, I was incredibly worried about the safety of transferring money abroad, the steps involved and (of course) getting the best rate possible. I was going to "play it safe" by utilizing the bank I deal with here in the UK-but I am glad I didn't! World First made the entire process a breeze! They worked with me in getting my address verified for… Read Full Review

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★★★★★

“Great company, to change pounds to dollars”

Written on: 24/02/2014

used them recently to change money from the UK into dollars best rate by far i have ever had no charges and very helpful. if you ever need to change money you should check this company out. I will be using them again… Read Full Review

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★★★★★

“Cannot recommend WF highly enough!”

Written on: 17/01/2014 by CHC-pr (1 review written)

I was a little concerned about using WF to be honest, 45,000 AUD may not be a lot to some, but it is to me. Bank costs just made it too expensive to bring these funds to the UK, and I wanted to lock in an exchange rate as I can only see the GBPAUD rate going one way trendwise at the moment - the fundamentals AND the charts are saying the same thing really, so I looked for alternatives to the standard Bank route. I did my due diligence, I checked with the FSA website to confirm WF's license… Read Full Review

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★★★★★

“Perfect service: Fast, friendly and very helpful”

Written on: 02/12/2013

I needed to transfer money from Germany to the US for a mortgage payment. After opening the account online, a representative reached out to me right away to complete the account setup. Having had the same representative for all my issues and questions was great as there was no need to explain the same things over and over. Further, World First reached out to me proactively when my funds were transferred, meaning no need at my end to track the status online. The transfer was so much faster than… Read Full Review

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★★★★★

“Efficient and personal”

Written on: 03/10/2013 by Allotmentman (1 review written)

I needed to transfer funds from my UK bank account to a euro account in France. World First did exactly what I needed - which is what I expected. What I didn't expect, and was a real bonus, was the level ofpersonal service, with a named person following my case through. If their rates remain competitive I will certainly be using them again… Read Full Review

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★★★★★

“No Hassle trading”

Written on: 18/09/2013 by steve3191 (1 review written)

I had to trade some money from AUD to GBP. I was recommended to World First by a close friend. The recommendation proved to be brilliant. I was dealt with on a very personal level and had everything explained, including trading risks. I was contacted by one person and never referred on without being asked or informed why. The service was excellent as were the staff and it all happened as they promised. Also I saved a few thousand pounds over what the banks wanted to charge ( or should I say… Read Full Review

Yohabjot's Response to steve3191's Review

Written on: 28/02/2014

Hi, I just want to use the service of this company for the first time - transfer couple of thousands and they gave me better exchange rate then the bank but it is just 1%. You say you saved couple of thousands pounds? How did you do that ? Unless this was 6 digit transfer...

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★★☆☆☆

“World First USA Inc. - My Review”

Written on: 17/09/2013 by alumit (1 review written)

I have a son in an international university and I needed a way to pay collegiate expenses. The first bill I paid was achieved using ACH/e-check. To my dismay, the receiving bank charged 3.5% above the official exchange rate. For a transaction valued at $20,000 USD, I lost $700. A friend suggested I use World First USA, Inc. Their advertisement claims that the fee for international money transfer will be 0.7%W and that they would give you the exchange rate close to the official rate postcd… Read Full Review

Worldfirstforeignexchange's Response to alumit's Review

Written on: 18/09/2013

We’re really sorry to hear that you aren't happy with the rate you got for your latest transfer with World First. We pride ourselves on offering competitive rates, however sometimes, even if we make zero profit on a trade, we still find that competitors are prepared to offer a cheaper rate. Some companies are happy to give you an initial rate on which they will actually make a loss, quoting a price which is even lower than the rate that banks buy and sell currency to one another – called the interbank rate – which is inaccessible to the general public. They do this to get you on-board, and then will look to recoup their loss when you make your next trade. At World First, we don’t do this. We make our money by buying the currency from the banks at just above the interbank rate, and then selling it on for a tighter ‘spread’ than the banks are prepared to sell directly to the public. If another company decides it wants undercut the market rate, and make a loss on the trade in order to win your business with a view to increasing the spreads moving forward to get their money back, there’s not a great deal we can do as we always try to maintain consistent pricing levels. We pride ourselves on always quoting an honest price, keeping our relationships with clients as transparent and straightforward as we can, whether it’s their first transfer with us or the 51st. We noticed that you rated the speed of our service and our customer service levels with 4 stars here. Thanks for that, we’re glad you are happy with that area of our offer. We believe that authentic pricing, high levels of customer care and the speed of our transfers are amongst the most important parts of the service. We very much value your custom. If you would like to discuss the matter further please don’t hesitate to get in touch with one of the team here and we can look at ways in which we could win back your business.

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★★★★★

“Fast and efficient ”

Written on: 14/09/2013 by Cemmerson (1 review written)

I've used World First on a monthly basis for the past four months and am very happy with the service and rates it provides. As I have to send money overseas every month, I have been on the lookout for a service which offers a good rate, is quick and easy to use, and World First meets all these criteria. I was impressed by the professionalism and personal service I received when I first used them and the fact I was given contact details to speak to anyone in the future if I had any problems… Read Full Review

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★★★★★

“Fast Professional Value”

Written on: 13/09/2013 by TexanIrish (1 review written)

First time using a third party outside my bank to transfer funds overseas. World first were faster, contacted me after I registered with someone I could later speak to directly (no waiting or menus to go through), and gave a much better exchange rate than my bank (3 cents better). Not only would I recommend them to a friend I have already done so. I like being able to see the trade online. Payment was simple with less fees than with my bank. There were no fees from World First. I wish I had… Read Full Review

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★★★★★

“Efficient and personal”

Written on: 09/09/2013 by v.jimenez (1 review written)

I did a transaction with World First after reading about them in a forum for foreigners living in the US. The rates they could offer me beat my other options hands down. During the transaction I had a couple of issues with my local bank and a World First agent was really helpful and even stretched the time I had to complete the transaction without any issue. In overall I am really satisfied with the service and will keep on using it and recommending it to my friends and relatives… Read Full Review

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★★★★★

“Great service”

Written on: 07/09/2013 by knleva (1 review written)

I signed up recently and only did a couple of transactions, but can already say that this service is very useful and saves money compared to any other place on the street. Overall dong transactions on Word First is reasonably easy and the rate is fixed for 20 seconds which allows plenty of time to make the decision. Delivery is also quick - both of my EUR lots were delivered to my UK account on the following working day. I would have enjoyed the set-up process to be easier i.e. one-click move… Read Full Review

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