World First Foreign Exchange Reviews - www.worldfirst.com

★★★★★
4.8 / 5
192
95% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com

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Latest Reviews

★☆☆☆☆

“DO NOT USE - THEY ARE A FARCE!!!!”

Written on: 10/03/2015 by devinashah17 (1 review written)

I used the referral system to send a link to my friend so that we could both use World First to pay people abroad. My friend didn't use the specific link but it was clear to customer services that I had referred him. So I expected the £50 credit to my account when I carried out my transaction. They then sent me an email saying because he did not use the link as per their policy then they would not credit my account. I told them they were a farce and closed my account. Don't use them if you… Read Full Review

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★★★★★

“Very reliable and trustworthy”

Written on: 05/03/2015 by AlexaHoughton320 (1 review written)

I was new to the online exchange. At first I did not know whether to trust and exchange however after many research through banks and directory - I made my decision to exchange with world first. The customer service excellent and they helped me through all the process swiftly. I will definitely recommend anyone that is interested in exchanging currency with them. Instant payment and instant customer service. Thank you very much Worldfirst… Read Full Review

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★★★★★

“Great service, 10/10 would use again”

Written on: 01/03/2015 by wolfenheimer (1 review written)

It took them a few days to validate my identity, then things went forward pretty fast. I ordered Euros to be sent to my German bank account from my American bank account on a Thursday. I had to do a wire transfer to World First to pay them (in USD, in my case). On Friday I received an email that they had transferred the money to my German account already and that it might take a few days for my bank to process it but I had access to my money on that same Friday. By the way, consider that your… Read Full Review

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★★☆☆☆

“Could be better”

Written on: 14/02/2015 by erm789 (1 review written)

The customer service at World Frist is excellent and the money transfer was successful eventually but it took ten days before World First credited my account with the funds sent to them and then another thirteen days before the deposit into the foreign Bank account was available. World First offers a good rate of exchange and low fees - better than other familiar names - but XE.com always has a better rate of exchange, will debit my Bank account directly, receive the funds within one day and… Read Full Review

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★★★★★

“Excellent First TIme Experience with World First”

Written on: 11/01/2015 by TaraSutton (1 review written)

I've been using Citibank Global Transfers to transfer between my accounts in the US and UK for years, mainly due to the real-time transfer and no fee with Citigold account. The convenience of having a transfer completed in a matter of minutes is hard to beat, but the higher USD:GBP rates become noticeable with larger transfers, so I searched for alternatives and decided to try World First. Setting up a new account online was very straight forward, and they followed up within minutes of… Read Full Review

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★☆☆☆☆

“Passport required for NON-UK citizens”

Written on: 18/10/2014 by AlainaWoodard (1 review written)

I'm very dissapointed. We are all in EU, and passports should be only a glimpse of the past… Read Full Review

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★★☆☆☆

“Theres more to customer service than just replying...”

Written on: 17/10/2014 by AshlyMcDermott (1 review written)

I actually didn't get to the stage of transferring funds. I got impatient with them. I registered an account on the Tuesday and I was still quarrelling about identity verification on the Friday. Part of this was my fault because I thought a letter sent to me by WF with an I.D. code would be sufficient to proceed. It wasn't. You still have to send them passport/drivers license copy. But the client services support were hard work sending me ambiguous replies to my queries, it was a joke and it… Read Full Review

Alfie10's Comment

Written on: 17/10/2014

I forgot to add, when I eventually sent id they wanted more information about why I was sending money, which I had already explained at registration. At this point I was just tired of the whole process.

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★★★★★

“UK - Australia Funds Transfer”

Written on: 15/10/2014 by Rgcbr (1 review written)

Great service for quite a complex transfer. All world first staff were great but a special thanks to the Sydney team… Read Full Review

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★★★★★

“First Class Service”

Written on: 17/09/2014 by TaniyahBaker149 (1 review written)

Having been a client of WF for about 6yrs and have used their internet currency exchange for both GBP - NZD and recentlly NZD -GBP they make it incredibly easy and worry free we have carried out many transactions without a hitch , The staff are incredibly helpful , & professional , not once have they tried to sell us any service we havnt requested having a free exchange service was a bonus There is nothing I didnt like well done WF , more business later in the year… Read Full Review

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★★★★★

“Great Service!”

Written on: 06/09/2014 by Jayce1958 (1 review written)

Quick replies, good service, easy trade! Totally recommended! Thank you guys!!… Read Full Review

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★★★★★

“Currency Exchange and Transfer”

Written on: 28/08/2014

An excellent service throughout. Competent people, speedy turn around and easy to use systems. Highly recommend… Read Full Review

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★★★★★

“Professional Transparent and Supportive”

Written on: 10/08/2014 by Nicov353 (1 review written)

A very professional company, giving me time to discuss options and with complete transparency. Clear information given, making it easy to transfer money. The rate of exchange was held while I sorted out my side of the finance. I would use this company again… Read Full Review

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★★★★★

“Outstanding Customer Service”

Written on: 19/05/2014 by ktelontour (1 review written)

As an expat I have been using World First since 2008. Not only do I save hard cash on exchange rates but staff members are so professional,helpful and friendly to deal with. If I have a question, or send an e mail this is answered immediately. They really do make the whole process so user friendly and personal - Unlike banks!!! - I wouldn't use anyone else, and now they have waived all fees for even small amounts I use them all the time - even for my holiday money:)… Read Full Review

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★★★★★

“No hassles”

Written on: 06/05/2014 by Esmeraldaq254 (1 review written)

I live in Australia and was very wary about transferring funds internationally and did lots of research before using World First. They have exceeded my expectations! Everything was made very easy and my phone contacts with staff members in Sydney were professional and helpful. The rates were better than other companies and the transaction was handled speedily and efficiently. No-one in their right mind would use banks for foreign transfers considering the outrageous fees they charge. I will… Read Full Review

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★★★★★

“Quick, Easy, and Hassle Free! Perfect for a "first timer".”

Written on: 28/03/2014 by adclem (1 review written)

I am typically pretty cynical and thus, hard to please. As a recently married student from the US living in the UK with financial obligations back home, I was incredibly worried about the safety of transferring money abroad, the steps involved and (of course) getting the best rate possible. I was going to "play it safe" by utilizing the bank I deal with here in the UK-but I am glad I didn't! World First made the entire process a breeze! They worked with me in getting my address verified for… Read Full Review

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★★★★★

“Great company, to change pounds to dollars”

Written on: 24/02/2014

used them recently to change money from the UK into dollars best rate by far i have ever had no charges and very helpful. if you ever need to change money you should check this company out. I will be using them again… Read Full Review

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★★★★★

“Cannot recommend WF highly enough!”

Written on: 17/01/2014 by CHC-pr (1 review written)

I was a little concerned about using WF to be honest, 45,000 AUD may not be a lot to some, but it is to me. Bank costs just made it too expensive to bring these funds to the UK, and I wanted to lock in an exchange rate as I can only see the GBPAUD rate going one way trendwise at the moment - the fundamentals AND the charts are saying the same thing really, so I looked for alternatives to the standard Bank route. I did my due diligence, I checked with the FSA website to confirm WF's license… Read Full Review

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★★★★★

“Perfect service: Fast, friendly and very helpful”

Written on: 02/12/2013

I needed to transfer money from Germany to the US for a mortgage payment. After opening the account online, a representative reached out to me right away to complete the account setup. Having had the same representative for all my issues and questions was great as there was no need to explain the same things over and over. Further, World First reached out to me proactively when my funds were transferred, meaning no need at my end to track the status online. The transfer was so much faster than… Read Full Review

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★★★★★

“Efficient and personal”

Written on: 03/10/2013 by Allotmentman (1 review written)

I needed to transfer funds from my UK bank account to a euro account in France. World First did exactly what I needed - which is what I expected. What I didn't expect, and was a real bonus, was the level ofpersonal service, with a named person following my case through. If their rates remain competitive I will certainly be using them again… Read Full Review

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★★★★★

“No Hassle trading”

Written on: 18/09/2013 by steve3191 (1 review written)

I had to trade some money from AUD to GBP. I was recommended to World First by a close friend. The recommendation proved to be brilliant. I was dealt with on a very personal level and had everything explained, including trading risks. I was contacted by one person and never referred on without being asked or informed why. The service was excellent as were the staff and it all happened as they promised. Also I saved a few thousand pounds over what the banks wanted to charge ( or should I say… Read Full Review

Yohabjot's Response to steve3191's Review

Written on: 28/02/2014

Hi, I just want to use the service of this company for the first time - transfer couple of thousands and they gave me better exchange rate then the bank but it is just 1%. You say you saved couple of thousands pounds? How did you do that ? Unless this was 6 digit transfer...

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