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| Ease of Opening Account | 1.8/10   |
|---|---|
| Ease of Use | 2/10 |
| Customer Service | 2.5/10 |
| Value for Money | 3/10 |
| Reviewer Rating | 3.3/10 |
| Overall Rating | 5.5/10 |
Full review by
Guest.
on 11th Mar 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: Dreadful customer service, decided not to open an account with them
General comments: Filled in the forms enclosed supporting documents specified to their list. Two weeks later they were returned with the letter that the documents I sent were unacceptable and I had to go into the branch and bring along my passport or driving licence to be photocopied which was NEVER mentioned in the original letter and request for supporting documents. Spoke to the customer services, they couldn't find the file and promised to ring back asap, still waiting.......
Guest.'s review and ratings | 89 words
Review by
Guest.
on 21st Feb 2008
User Rating : 3
Respect :
0
Its a good account for children as they can only get the money they have in the account. Although it is hard too get on natwest site and a lot of forms to fill out once i managed to get on the site.
Guest.'s full review | 44 words
Review by
sarah harrison
on 15th Oct 2007
User Rating : 0
Respect :
0
Despite taking original documents into a branch and having them photocopy it and send the application via internal post the application form was returned to me with a request for the original to be sent. After doing as requested they have now lost my sons NHS medical card and a £100 cheque that was to open the account. After contacting customer services and speaking to the person who sent out the letter requesting the original I find that he has no record of the letter sent, he also ackno ...
sarah harrison's full review | 139 words
Review by
Luke 07
on 24th Aug 2007
User Rating : 10
Respect :
-1
The account is great for young people. I have one and it is easy to use and it was easy to set up. It helps you save your money. The staff that Natwest have employed are very nice and help you when you need help.
The account is very good and it only took five minutes to set up. I think every young person should get one of these accounts. You cant go overdrawn so there is nothing to worry about.
Luke 07's full review | 135 words
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