Written on: 13/05/2013
The picture quality is good on HD channels much better than the SD box. However the sound output level over HDMI is really so low many of the channels are unwatchable. This particularly applies to SD channels. From the various Sky forums they know all about this but have no plans to correct this. What makes this especially annoying is the old SD boxes had a software volume control that has been removed from the HD box. (read more)
Written on: 18/10/2012
new box an dish fitted next day engineer had to call back screen going black jntermitanly cable changed .same fault until sky came out to replace box ,2nd box even wors locks up continually have to disconect and reboot contacted unhelpfull desk waiting for third box not holding my breath how can they charge for service which is not fit for purpose (read more)
Written on: 04/07/2012 by Carol.m
After having sky HD for nearly 3 years I decided that paying £70+ a month for programs was too much so I decided to cancel Sky HD, unfortunately I have the old HD Box which cannot be used as Sky + so in order reduce my subscription I had to pay £64 for a sky+ box. Needless to say I cancelled my subscription as they are currently offering new boxes to new customers. I can't complain about the quality of the pictures, I moved house and took sky with me and it was fine but I got fed up... (read more)
Written on: 10/06/2012
I have used HD for several months. I've never experienced the technical problems some other reviewers encountered but I do find the service a bit clunky. What I mean by this is that HD channels have to be specifically located and sometimes it's just easier not to bother. As an HD customer it would be great if the system defaulted to an HD broadcast if this is available. Instead it's often a case of seeing a prog to watch and then working through the channel list to see if it is being... (read more)
Written on: 20/11/2011 by mowser (6 reviews written)
I've been a sky customer for some time now and had previous issues with on the old standard boxes and Sky plus boxes but I've had my HD box for over a year with no issues. The picture quality is fantastic, especially for sports but also on the HD movie channels. The options and features on the menus are also greatly improved from standard Sky +. I love my HD Box especially as I managed to get it supplied & fitted for no extra cost. My father-in-law has recently gone with a virgin HD... (read more)
Written on: 14/07/2011
is it just me ? since i moved up from the old sky box i have had a total of 5 different hd boxes in 5 weeks each one has the same problem they overheat they do not record when you want them too and you will do a reset every day so learn how to access the hidden menu you will need to do it often. i will be telling sky to keep their junk and i will be switching to the better tivo virgin box why do these company's use junk material for the hardware it must cost them a fortune in call outs and... (read more)
Written on: 01/07/2011 by Gherky (1 review written)
I have now had Sky HD for around 8 months and I have to say that the picture quality compared with standard defintion is superb and I can not understand anyone who says different. The only bad thing I can knock sky on is there knowledge, over the phone, of their own equipment! I had to phone numerous times because my Sky HD box kept freezing and the only way to resolve this was to unplug and hard reset. After a new dish and two new boxes I 'Googled' the problem and found that it was the... (read more)
Written on: 31/05/2011 by Frosteee (69 reviews written)
I'm on a free trial of Sky HD after being a regular viewer of Sky for over a year. We had already been given a Sky HD box even though we weren't on the HD package so we effectively got HD channels from BBC, ITV and Channel 4 for free without need to subscribe to HD for £10 a month. Now we've got the HD package on a free trial we access to HD tv from a whole host of channels, none if which I like! I mainly watch BBC or Channel 4 so I don't need 20 channels of rubbish US TV in HD. The... (read more)
Written on: 05/05/2011
I am stunned by the negative reports regarding the SKY HD. Like some people I have been a SKY customer for years, I have had cable and gone back again to them. I used to have the normal SKY tv and decided to upgrade to HD after getting my HD/3D tv. I am mystified by the very poor remarks given. I love my SKY HD! There is a defifnite difference between the normal signal and HD. On my big 42" tv it looks so great and clear. I have not had any problems with recording, viewing or recording... (read more)
Written on: 27/04/2011
I have been a loyal Sky customer for over 8 years and always have there new technology. I have multiroom and the box they transfered (About 4 years old) broke. I contacted them and asked them to replace it and was told it £65 or I should have paid them £9 per month. Apparently they are not happy with the £72 I pay them every month. When I went on the sky website as a new customer I can get everything I already pay for free and they will give me £100 worth of vouchers aswell!!
My cancelation... (read more)
Written on: 16/04/2011 by Kevin Pendegrass (1 review written)
I can safely say the Sky HD box is the worst piece of equipment I have ever owned.Recordings constantly fail, the box needs resetting at least once a day as the picture is always cutting out and tonight, lo and behold, I put a channel 4 programme in my planner to record and it records a programme on itv4 that was on at the same time instead!On other occasions the red light shows a programme is recording on the sky box but when I go into my planner the said programme does not show as being... (read more)
Written on: 08/04/2011
i have had sky plus hd 3 times in 3 difrent propertys of mine and i had my new sky plues HD set up 3 weeks ago i have nevr been more disapointed with sky in my life i hate it i cant use my recordings atall i love the sine no satalight signel reciving
also ricording fail clash ech
i reset my box upto 5 times a day i have had sky on the phone 13 times the next thing sky would like me to do is pull out the box take it for some fresh air and put it on my head
they say its amaizing but i... (read more)
Written on: 12/03/2011 by conisbroughmiller (9 reviews written)
had sky for over a year now, when i orignially rang up for an install I requested multi room, but the lady who took my order kindly messed up and after months of ringing and complaining they offered to install multiroom for £150 i politely told them NO, I had plans of returning to virgin at the end of my 12 month contract, but then i remembered all the problems i had with virgin, no chance would i ever go back to virgin.
So i am tied into another 12 month contract with sky for opting to take... (read more)
Written on: 30/01/2011 by Mister Merlin (8 reviews written)
Although not the most reliable piece of equipment I have ever owned, I was quite impressed by the HD picture on my TV once everything was finally connected up, though the installation engineer made a right mess and drilled a hole that alomst destroyed my conservatory floor because he did not look and notice that it was higher than the point he was drilling into in the wall behind the TV!! Still, those problems aside, I realise that Sky have to pay for the subsidised boxes, but really, should... (read more)
Written on: 25/01/2011 by Angels Sin (65 reviews written)
I'm really surprised reading the other reviews here that so many people have had problems with Sky HD and despite a good service so far, it does make me rather nervous!
I had Sky installed about 6 weeks ago after getting sick of Virgin, a date was given to me for installation quickly after placing the order. The engineers were friendly and got the box installed quickly.
Since having the box I did have to freeze as some other have described maybe 4 or 5 times within the first couple of... (read more)
Written on: 17/01/2011
The Sky HD digibox is without question the most unreliable bit of technology I have ever had the misfortune to own, it needs reseting at least once a week and even then will stil crash at least once a week, it will without warning fail to record programs, will suddenly start making intrusive whirring noises leading to...you guessed it another reset...don't buy one, if fact run away and don't look back...there has to be a better option available! (read more)
Written on: 13/01/2011 by Lynxia (2 reviews written)
I've just upgraded to Sky HD, and well so far i'm impressed.
The phrase 'No satellite signal is being received' has never been so colourful and clear. (read more)
Written on: 27/11/2010
Sky have the basis for a great product, however the Sky HD+ box has to be the most unreliable, bugfilled piece of sh*t on the planet.
Just google problems with sky HD boxes and you will see that many people have problems with them. From constant freezing, not recording anything or randomley switching itself off the list is endless.
If it was just me I would think that I was the one with the one with the problem but many people have the same complaints. Rubbish, avoid get a freesat box. (read more)
Written on: 02/11/2010
Picture great, recording great,but on my third HD box.
Latest fault is that next door are able to turn over my channels while I am watching a programme. NOT GOOD. Sky have no idea yet how to fix this problem. Tried fixing this over the phone.
I would still recommend a HD upgrade because when it is working it's the best tv experience you can get.
Lets just hope you can get to watch your own channel..
If you know how to fix this please let me know.
Mini (read more)
Written on: 22/09/2010
I have been with sky for the last few years now and have upgraded from the Sky+ Box to the HD box over a year ago. Due to the location we are in we are unable to get any of the other digital TV providers so we are stuck with Sky.
Since we have had the HD box we are already on our fourth box and even this one has started playing up, just tonight I couldn't even press info or change channel without resetting the box!
I am now seriously contemplating binning sky unless they get their act... (read more)
Written on: 22/07/2010
Sky Hd is a rip off. Theres no difference to normal sky. Sooo not worth the money. The sky hd channels are hard to find.
I would not recommend this. (read more)
Written on: 17/07/2010 by mikeystrap (2 reviews written)
Pretty sh1tty installation (supposed to be AM and called up in that morning to say they'd arrive at 5 in the afternoon - ruining the day's plans).
But apart from that, really good - lovely picture, fair cost and the kids love their channels.
All in all, excellent (except the installation). (read more)
Written on: 09/06/2010 by Freeky (38 reviews written)
There are a number of issues whith SKY HD
1 Annoying logos spoiling the picture on all HD channels
2 Boxes break too often
3 Customer service is the pits
4 HD Channels are hard to find
5 Price is too high
6 DOG's on all HD channels spoil the viewing experience
7 Standard definition picture is poor compared to the same on freeview, I can only assume that's so the difference between sky SD & sky HD is greater than it otherwise could be, so they can sell more!
Roll on freeview HD, looks the... (read more)
Written on: 13/05/2010 by hondaracer (2 reviews written)
Still not worth £10.00 extra on top of the £19.00 I pay . If freeview HD takes off I can see SKY having a problem here. (read more)
Written on: 27/04/2010
SKY HD box a load of rubbish keeps freezing , not worth the money, I just emailed them and told them where to stick it, I have been a sky customer over 20 years, and boy this is a pile of manure.
TEZ leicestershire. (read more)
Written on: 23/04/2010 by mfromsoaks (3 reviews written)
the HD picture quality is great, but as the channels are hidden away, I rarely think about switching to the HD channels.
A Feature request for SKY, add a feature where the HD channel is selected automatically when selecting a standard resolution channel that has an HD equivalent
My main gripe is with the quality of the hardware and software. I've now had FIVE HD boxes. They are made by different manufacturers (pace, samsung, etc) yet ALL OF THEM crash about once a month. Only a hard reset... (read more)
Written on: 07/04/2010
i had a sky+ box then replaced it with the sky HD. It is very complicated because the layout (e.g TV guide and planner) is vastly different from Sky+. I've actually realised that the channels that are not HD have deliberetely shown as very low quality (lower than normal sky), i believe this is becuase Sky want to make the HD channels look extraordinary, i believe this is cheating the system.
Overall i believe SKY+ is much better than SKY+HD, and much cheaper. (read more)
Written on: 01/04/2010
This is my third day and my second HD box. As soon as the engineer left the house the first box froze. I called customer services and they told me that they had left a voicemail to call him back. After 6 calls, being cut off by them once, giving my details over and over again and getting very angry. I was told that the guy returned and we were out! Utter lies!! The engineer phoned in the evening and told me that he was not given any message at all. One person from Sky actually said that the... (read more)
Written on: 17/03/2010
I came from virgin media onto sky+ then quickly upgraded to sky hd. My first sky plus box had to be replaced but my hd box was a1. I have changed packages several times over the year but find it expensive compared to others. I also find I am watching the same programmes over and over.
I am now looking at freesat and maybe top up tv. I can get downloaded series on top up tv with espn sport all for 19.99 per month, can record and do exatcly what I do with my sky box and freesat will give me... (read more)
Written on: 09/03/2010
This service is not good at all customer services is rubbish I had to phone them at lest once a week regarding my various boxes having a problem.
3 boxes when you turned them on would not find a single had to pull the plug out and put it back in to work.
2 boxes would not record.
and my last box would only record when I set it to record what I was watching but the series record function would not work.
The internet speed was dog slow I was getting 2mb on a 8mb line and I live over the... (read more)
Written on: 03/03/2010
Do yourself a favour and stay away from SKY and SKY HD player. I have been using SKY HD player for around 3 years now and this is my 3rd box. It is the worst, crappiest, awful AV equipment I have ever used. I only like the feature that you can record programmes while you are away, but even this feature doesn't work properly. It keeps failing and missing my favourite episodes or movies. Sure customer service is most helpful and every time you call them they keep saying how sorry they are, but... (read more)
Written on: 18/02/2010 by Nicmiller (2 reviews written)
Guys, please do not waste your hard earned money on this service, £120 a month, not worth it. Had it installed on Tues 16th Feb, cancelled Thurs 18th Feb (30 day cooling off period). Really disappointing, HD channels bit better, none HD channels-poor picture quality (I do have a decent TV, LG). New box is excellent, more features and easier to use, far better than the Amstrad SKY plus box but still would not recommend this in any way shape or form spend the £120 on DVDs and cinema. (read more)
Written on: 10/02/2010
HD television is OK but nothing great. Bluray DVD and upscaled SD DVD is better. Sky HD box has faults, no 5:1 out of HDMI, poor quality when recording HD, audio miss-sync, occassional freezing requiring reboot. Not really worth the money. (read more)
Written on: 08/02/2010
I am using http://www.skyhdbox.org.uk ky hd box from last 7 months. I dont face any problem with it. what a picture quality.............. I am totally satisfied with it. There is a new News about SKY. They are going to launch SKY 3D in April 2010. good news is top-tier Sky HD subscribers will not be charged extra when the service launches. The good news is that all Sky+HD customers already have the set-top box they need to enjoy 3D, meaning they simply need to buy any new 3D TV, all of which... (read more)
Written on: 06/02/2010
I have to laugh at people who have left positive reviews about Sky HD when they have only just had it, lets see what there reviews are in a couple of weeks!!!
I had the HD service for two weeks, it started badley because the installers (or monkeys!!) were 5hrs late for a bog standard install (because i had sky + anyway) they then did not fit it properly so i had to wait 2 days for all the hd channels. Then the box started freezing and turning itself off, i phoned the sky customer service on... (read more)
Written on: 05/02/2010 by danholland (1 review written)
I've had normal Sky for ages and recently took advantage of the Free Sky+HD Box and free install. It's amazing!! HD picture is mind blowing and has completely enhanced my viewing experience. It feels like the picture is a real life window but better than real!!
I am loving the ability to record all your best TV that you would otherwise miss through work and going out etc. makes the whole package better value for money because all that TV your paying for is NEVER missed.
Would recommend 100... (read more)
Written on: 17/12/2009 by HDRIPOFF (1 review written)
ive got a new top of line sony brava so equipment isn't the problem no one can tell the differance between hd and normal sky picture quality an absolute rip off and when you complain the indian call centre (nice guy called simon!) just tell you you are in a 1 year contract.
why do i feel like i been mugged for £120
obvously im stupid i must be i got HD (read more)
Written on: 10/11/2009 by Blackbirdx5 (2 reviews written)
Unfortunately I have the Thompson Sky HD box, or to be more correct I am on my fourth box in 2 years. All is well when first installed but very soon the dreaded 'picture freeze' appears. My current box is out of warranty so they want £50.00 to be called out. It is therefore going into the bin and I am moving to freeview. The service given by Sky is not worth the additional money they charge for HD. Don't get me wrong the picture on HD is brilliant but unfortunately SKY will not admit that... (read more)
Written on: 10/11/2009 by PhantomKnight (1 review written)
We have had this piece of junk for over a year now, and for the money and frustrutaion it is NOT WORTHED. Every time I use it, it makes me really angry, because; the remote response is very slow, you have to keep pressing at least few times to be able to stop, fast forward or pause, sometimes the playback keeps jumping with allot of jitter, hard disk is too small it gets full quickly if you are recording HD, there are only few HD channels even in 2009, it is constatntly making noise, from... (read more)
Written on: 30/10/2009 by glenc (288 reviews written)
I cancelled my subscription after about a year as the value you get just wasnt worth the £120 a year extra.
On top of this - the Sky HD box (well, all sky boxes actually) is so prone to breaking down its really annoying.
We have to have ours 'repaired' about every 6 months. 'Repaired' in Sky's eyes seems to just mean replaced, as the repair guys have never yet been able to repair our box - they just come along and bring a new one. Which is great, if you're within your warnatee, and also... (read more)
Written on: 22/10/2009
Yesterday I had Sky HD installed and to say its disappointing is an undersatement. Only 34 channels are in HD and most of those are channels which I would class as 'minority channels'or channels that you wou;dn't bother with. In addition many of the progams on Sky1 are compressed down to 4:3 when viewed so whats the point of having a widescreen TV. All I can say is that once my 12-months subscription is over I will be cancelling it, and I won't be recommending it to others, quite the opposite (read more)
Written on: 18/10/2009 by sph (1 review written)
Just had Sky HD installed and all I can say is WOW, so this is what HD is all about.!!
What's impresed me the most is that even the standard def channels on sky are now much better quality so when I eventually get bored of the repeated but amazing quality HD stuff that a lot have been moaning about, I'll still have those to fall back on.
For the user/s that are moaning about ITV HD not being available..
A quick google search brings up tutorials on how to add it if you have the new EPG... (read more)
Written on: 18/09/2009 by jasonx1 (107 reviews written)
i have the pace Sky HD 9f004 model and its great . with the new epg which is better to use .first off dont ever get a thomson there bad and waste off money there fail.. since the new epg giuld you cant turn your sound volume bar up no more its gone .so if you have the older software on your hd box do it now turn it up before it gets upgraded as now you have to turn the tv up a bit . also doing these tricks will help you fix your sky hd box when ever you get a probelm with signals or fail... (read more)
Written on: 03/09/2009 by dylantanner (1 review written)
I bought the sky hd box a year ago and I think that the box is very noisy and i have to un-plug the back cable now and then as it will freeze. You have to have the volume up higher just so you can drown out the constant droning that is caused by the fan. I have a Sony dvd recorder with hard drive and it is silent, you wouldnt even know it was on. The boxes are made cheap and are trying to do too much and can't cope. Overall £300 was waste of money and untill a better made box is out I... (read more)
Written on: 29/07/2009 by garybrighton (3 reviews written)
sky hd is a very big ripp off if you want to waste your money on every week non stop repeats and repeats over and over again
i brought my skyhd system in may 2007 liked it at the time and was great sound and picture qualitys but then sky brought out there new epg system was a bad move as it slower then the old epg and keeps freezing my box failed every other day and i had to reboot the box up over and over again in order to get my satelite signal working again and the amount of times i had... (read more)
Written on: 29/07/2009 by sandhilltrading (3 reviews written)
First of all let me make it clear that this is not a review about sky HD, but about Sky HD's shocking customer services. And its a horror story (at least for me)
Initially all seemed well. Sky were ticking all the boxes when it came to due dilligence regarding recruiting me as a HD customer. I would expect this though! after all I am a long standing customer paying for the full package and multiroom, all of which costs me more than fifty quid a month and thats before we add the additional... (read more)
Written on: 27/07/2009
Well i have nevr had a prob with sky customer service with all the years we had sky+. I got HD a few weeks ago, and with only one prob as the box needed a sofware update, but after that great, the service could have a few more channels but it curently has 33, for £9.75 extra a month, most boxes are now made by PACE, unlike the SAMSUNG and the awful TOMPSON box, they do not break down, my box was only £49 to, quite good i think. and customer service has always been great to me! it was a good... (read more)
Written on: 27/07/2009
The installation was done on time and with no problems. The quality of picture on all HD channels is outstanding (I am very fussy about this). I had Freesat before and was concerned that with so many HD channels there would be some compromise in picture quality but this was certainly not the case. There is no difference in picture quality with recorded material either.
Ok its early days but I am really pleased. Sky HD customer service was excellent incidentally. (read more)