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Written on: 13/05/2013
The picture quality is good on HD channels much better than the SD box. However the sound output level over HDMI is really so low many of the channels are unwatchable. This particularly applies to SD channels. From the various Sky forums they know all about this but have no plans to correct this. What makes this especially annoying is the old SD boxes had a software volume control that has been removed from the HD box… Read Full Review
Written on: 18/10/2012
new box an dish fitted next day engineer had to call back screen going black jntermitanly cable changed .same fault until sky came out to replace box ,2nd box even wors locks up continually have to disconect and reboot contacted unhelpfull desk waiting for third box not holding my breath how can they charge for service which is not fit for purpose… Read Full Review
Written on: 04/07/2012 by Carol.m (1 review written)
After having sky HD for nearly 3 years I decided that paying £70+ a month for programs was too much so I decided to cancel Sky HD, unfortunately I have the old HD Box which cannot be used as Sky + so in order reduce my subscription I had to pay £64 for a sky+ box. Needless to say I cancelled my subscription as they are currently offering new boxes to new customers. I can't complain about the quality of the pictures, I moved house and took sky with me and it was fine but I got fed up paying… Read Full Review
Written on: 10/06/2012
I have used HD for several months. I've never experienced the technical problems some other reviewers encountered but I do find the service a bit clunky. What I mean by this is that HD channels have to be specifically located and sometimes it's just easier not to bother. As an HD customer it would be great if the system defaulted to an HD broadcast if this is available. Instead it's often a case of seeing a prog to watch and then working through the channel list to see if it is being broadcast… Read Full Review
Written on: 20/11/2011 by mowser (6 reviews written)
I've been a sky customer for some time now and had previous issues with on the old standard boxes and Sky plus boxes but I've had my HD box for over a year with no issues. The picture quality is fantastic, especially for sports but also on the HD movie channels. The options and features on the menus are also greatly improved from standard Sky +. I love my HD Box especially as I managed to get it supplied & fitted for no extra cost. My father-in-law has recently gone with a virgin HD box… Read Full Review
Written on: 14/07/2011
is it just me ? since i moved up from the old sky box i have had a total of 5 different hd boxes in 5 weeks each one has the same problem they overheat they do not record when you want them too and you will do a reset every day so learn how to access the hidden menu you will need to do it often. i will be telling sky to keep their junk and i will be switching to the better tivo virgin box why do these company's use junk material for the hardware it must cost them a fortune in call outs and… Read Full Review
Written on: 02/07/2011 by Gherky (1 review written)
I have now had Sky HD for around 8 months and I have to say that the picture quality compared with standard defintion is superb and I can not understand anyone who says different. The only bad thing I can knock sky on is there knowledge, over the phone, of their own equipment! I had to phone numerous times because my Sky HD box kept freezing and the only way to resolve this was to unplug and hard reset. After a new dish and two new boxes I 'Googled' the problem and found that it was the 'Auto… Read Full Review
Written on: 31/05/2011 by Frosteee (69 reviews written)
I'm on a free trial of Sky HD after being a regular viewer of Sky for over a year. We had already been given a Sky HD box even though we weren't on the HD package so we effectively got HD channels from BBC, ITV and Channel 4 for free without need to subscribe to HD for £10 a month. Now we've got the HD package on a free trial we access to HD tv from a whole host of channels, none if which I like! I mainly watch BBC or Channel 4 so I don't need 20 channels of rubbish US TV in HD. The only… Read Full Review
Written on: 05/05/2011
I am stunned by the negative reports regarding the SKY HD. Like some people I have been a SKY customer for years, I have had cable and gone back again to them. I used to have the normal SKY tv and decided to upgrade to HD after getting my HD/3D tv. I am mystified by the very poor remarks given. I love my SKY HD! There is a defifnite difference between the normal signal and HD. On my big 42" tv it looks so great and clear. I have not had any problems with recording, viewing or recording diffrent… Read Full Review
Written on: 27/04/2011
I have been a loyal Sky customer for over 8 years and always have there new technology. I have multiroom and the box they transfered (About 4 years old) broke. I contacted them and asked them to replace it and was told it £65 or I should have paid them £9 per month. Apparently they are not happy with the £72 I pay them every month. When I went on the sky website as a new customer I can get everything I already pay for free and they will give me £100 worth of vouchers aswell!!
My cancelation has… Read Full Review
Written on: 16/04/2011 by Kevin Pendegrass (1 review written)
I can safely say the Sky HD box is the worst piece of equipment I have ever owned.Recordings constantly fail, the box needs resetting at least once a day as the picture is always cutting out and tonight, lo and behold, I put a channel 4 programme in my planner to record and it records a programme on itv4 that was on at the same time instead!On other occasions the red light shows a programme is recording on the sky box but when I go into my planner the said programme does not show as being… Read Full Review
Written on: 08/04/2011
i have had sky plus hd 3 times in 3 difrent propertys of mine and i had my new sky plues HD set up 3 weeks ago i have nevr been more disapointed with sky in my life i hate it i cant use my recordings atall i love the sine no satalight signel reciving
also ricording fail clash ech
i reset my box upto 5 times a day i have had sky on the phone 13 times the next thing sky would like me to do is pull out the box take it for some fresh air and put it on my head
they say its amaizing but i think… Read Full Review
Written on: 12/03/2011 by conisbroughmiller (9 reviews written)
had sky for over a year now, when i orignially rang up for an install I requested multi room, but the lady who took my order kindly messed up and after months of ringing and complaining they offered to install multiroom for £150 i politely told them NO, I had plans of returning to virgin at the end of my 12 month contract, but then i remembered all the problems i had with virgin, no chance would i ever go back to virgin.
So i am tied into another 12 month contract with sky for opting to take… Read Full Review
Written on: 30/01/2011 by Mister Merlin (8 reviews written)
Although not the most reliable piece of equipment I have ever owned, I was quite impressed by the HD picture on my TV once everything was finally connected up, though the installation engineer made a right mess and drilled a hole that alomst destroyed my conservatory floor because he did not look and notice that it was higher than the point he was drilling into in the wall behind the TV!! Still, those problems aside, I realise that Sky have to pay for the subsidised boxes, but really, should… Read Full Review
Written on: 25/01/2011 by Angels Sin (82 reviews written)
I'm really surprised reading the other reviews here that so many people have had problems with Sky HD and despite a good service so far, it does make me rather nervous!
I had Sky installed about 6 weeks ago after getting sick of Virgin, a date was given to me for installation quickly after placing the order. The engineers were friendly and got the box installed quickly.
Since having the box I did have to freeze as some other have described maybe 4 or 5 times within the first couple of weeks… Read Full Review
Written on: 17/01/2011
The Sky HD digibox is without question the most unreliable bit of technology I have ever had the misfortune to own, it needs reseting at least once a week and even then will stil crash at least once a week, it will without warning fail to record programs, will suddenly start making intrusive whirring noises leading to...you guessed it another reset...don't buy one, if fact run away and don't look back...there has to be a better option available!… Read Full Review
Written on: 13/01/2011 by Lynxia (2 reviews written)
I've just upgraded to Sky HD, and well so far i'm impressed.
The phrase 'No satellite signal is being received' has never been so colourful and clear… Read Full Review
Written on: 27/11/2010
Sky have the basis for a great product, however the Sky HD+ box has to be the most unreliable, bugfilled piece of sh*t on the planet.
Just google problems with sky HD boxes and you will see that many people have problems with them. From constant freezing, not recording anything or randomley switching itself off the list is endless.
If it was just me I would think that I was the one with the one with the problem but many people have the same complaints. Rubbish, avoid get a freesat box… Read Full Review
Written on: 02/11/2010
Picture great, recording great,but on my third HD box.
Latest fault is that next door are able to turn over my channels while I am watching a programme. NOT GOOD. Sky have no idea yet how to fix this problem. Tried fixing this over the phone.
I would still recommend a HD upgrade because when it is working it's the best tv experience you can get.
Lets just hope you can get to watch your own channel..
If you know how to fix this please let me know.
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