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Written on: 14/08/2013 by SCOTTY182 (1 review written)
cut a long story short...on a bussiness trip to fix an offshore tool in cyprus. they lost both my bags on the way there. had my personal belongings, work gear and parts i needed for the job. I was only there for four days and nothing to change into or contacts ect. they said they found said bags in paris, BOTH OF THEM. They would BOTH be sent the next day. One turned up, one stayed in paris!! EH!?? The one they did not send had my personal belongings and my parts for fixing the tool. The… Read Full Review
Written on: 12/07/2013 by coolspex (1 review written)
DO NOT USE THIS AIRLINE ! They decided to cancel a scheduled route from Athens to Heraklion - OK this can happen ( particularly when almost in liquidation ) BUT did they offer an alternative ? NO, they just asked me to ring Cyprus from the UK to confirm the message. I rebooked on Olympic immediately upon advice of the cancellation at a slightly higher rate but Cyprus Air were not even interested in considering a reimbursement of the difference and belatedly paid a basic refund back to my… Read Full Review
Written on: 05/07/2013
After hearing terrible reviews about Cyprus Airways, I was pleasantly surprised when flying with them on their popular London Heathrow - Larnaca route in July 2013. Check-in was made easy by using the check-in kiosks on both legs of the journey; this small touch made a great start to the holiday compared to the usual hassle of waiting in a long queue at the airport. The modern A320 plane had a fresh and clean cabin which had comfortable, new leather seats with more legroom than any other… Read Full Review
Written on: 03/07/2013 by peppermintpattie (5 reviews written)
Booking was a bit odd. I reserved legroom (a free option) but a few months later, the plane make and model had changed, and I was now in a completely different part of the plane. Worse still, our 8 year old daughter had been moved 8 rows in front of us! A quick email got this sorted out though. Regarding the flight itself, the seats were fairly spacious, so the legroom wasn't really an issue anyway. The food was pretty good, and the staff perfectly friendly. There had been problems at Heathrow… Read Full Review
Written on: 14/01/2013 by NicolasAUDI (1 review written)
I went with cy386 of Cyprus Airways last March on CDG Paris.To the check in was okay just a little problem about some army papers that they needed.then after a 1 and half hour we board on plane get our seats,take off was perfect, food on time,no turbulences on something like that on flight,but the only crab is the dvd that they are showing to you,every seat MUST have their own tv !but i had a great time,polite crew and smooth flight!the price of the tickets was very cheap and now im travelling… Read Full Review
Written on: 25/11/2012 by TravellingTom (1 review written)
Aircraft : A320 When: Nov 2012 Check in: quick and efficient Boarding: quick and on time Departure: two problems : food container was "forgotten" delaying us by about 35 minutes and then the runway was undergoing inspection. All in all we were delayed by an hour. In flight service: Attentive and polite Food and Drink : food might need a little work, good range of drinks In flight entertainment: poor from my point of view ( Ice Age) General: I've read some poor reviews but my… Read Full Review
Written on: 27/10/2012 by Bbbbbggggg (1 review written)
To start with the check in was ridiculous- took us over an hour to check in and despite a huge queue there were only 2 desks open. Check in staff were unfriendly and forgot to check our buggy in. Then the flight itself- the staff again were rude, unhelpful and unaccomodating. We were thrown the lap belt for our toddler without further instruction. Then they ran out of diet coke and "forgot" to serve a fellow passenger a meal. To top it off the temperature of the plane reached sauna like… Read Full Review
Written on: 14/10/2011 by Nadibol (1 review written)
I have a comment about the service on the flight from Moscow on the 6/10. Flight attendant Emi was very rude, unhelpful and aggressive when I purchased some goods, she should learn some customer care and loose attitude. Old plane, but thanks to pilot, smooth flight… Read Full Review
Written on: 16/08/2011 by LauraBia (1 review written)
Me and my family have been using Cyprus Airways for almost 3years and I regret to say that the quality of service has declined steadily. My mom was supposed to fly over to Cyprus for my wedding and there was a delay of 12 hours from Sofia!!!! The reason - the plane took off from Larnaca with the staff completely aware of the fact that there was a technical flaw with it - the reason - it was much cheaper to repair it after it had landed at Sofia airport. So, to save a bit of money, they made… Read Full Review
Written on: 29/12/2010 by phiviliasi (1 review written)
TO WHOM IT MAY CONCERN
It was reported on the news (radio & TV) the last few days how Cyprus Airways did their absolute best to help all their stranded passengers in Europe due to bad weather conditions.
I wanted to bring to your attention and share with you how disgustingly inhumane Cyprus Airways treated its "economy" passengers stranded in Brussels, Flight CY0346, 18th December, 10:30am which was nothing what everyone announced on TV and radio. The TRUE events and what 160… Read Full Review
Written on: 31/08/2010
I have been flying with Cyprus Airways for the last 10 years and I too have noticed a remarcable decline in the quality of customer service. The tickets are overpriced and the quality of the service is extreemly poor. You are always faced with moody and rude cabin crew. The entertainment systems are very unreliable and the food is very mediocre. Overall I would not reccommned CY airways and I would suggest that people travel with alternative cheaper airlines where at least what you pay for is… Read Full Review
Written on: 07/06/2010
My experience of Cyprus Airways was an absolute nightmare! After hearing they are the cheapest flights, me and my partner booked with 14 others for a family wedding in Cyprus. Unfortunately my partner was then unable to come and Cyprus Airways refused to offer a name change, they said they would cancel flight offering me a small tax refund (I still lost £220) and then re-sell the flight back to us in the other persons name at the current price (which was double the original ammount).
Then on… Read Full Review
Written on: 23/04/2010
the flight was very uncomfortable because:
1) firstly i thought that the staff was being extreamly racist because i rang the assistance bell and they just came next to me and turned it off without even asking HOW CAN I HELP YOU?. i found that extreamily disturbing. after that a white person rang the assistance bell and they help him for what he needed.
3) they gave me dirts -
4) as they knew that the majority of the passengers on the plane was muslims ,they dediced to give haram food .the… Read Full Review
Written on: 13/01/2010
As an ex CX employee feel quite strongly that CY service levels have declined over the past 15 years.Most noticeable is the standard of catering cabin crew mood attitudes,if they do not like the work time to be grounded.
There various Chairman's Reports make you question as the current man ever travels with CY
The airline appears to have lost direction in terms of Customer Service Levels.
The decision to transfers Ground Handling to Swissport was a great mistake this company simply does care… Read Full Review
Written on: 25/07/2009
The airways has a good edible meal and the legroom on the plane A320 is better than BA's and overall the seat needed a headrest and the seat was not too good, however the seats on Ba is miles better but overall the full meal provided and the cabin wise I would recommend Cyprus Airways… Read Full Review
Written on: 19/06/2009
A Holiday flight to paphos from manchester, cabin crew were not polite, the plane was'nt fantastic, it looked old & dirty, The seats were not comfortable at all, felt like you were sitting on a wooden bench. The food was horriable, in general not a good company, as flag carrier for cyprus, they should be ashamed!!!!! and the price of the tickets were not cheap...... stay away!!!!!… Read Full Review
Written on: 12/05/2009 by Tdalae (1 review written)
I travel with Cyprus airways for 10 years now and indeed l have noticed serious decline in services, food, punctuality etc . I am disappointed, it used to be such a good choice for EU flights. I have to mention that they have became extremely expensive. The last ticket l purchased SKG-PFO-SKG from Thessaloniki to Paphos cost 385EUR which is quite a lot.( half of my monthly salary!) The food is catastrophe, they shouldn't serve food at all instead of that pathetic 'snack'. Too bad that we don't… Read Full Review
Written on: 20/12/2008 by hfz3 (4 reviews written)
Review of Cyprus Airways flights on LHR-LCA-JED route 29-11-2008 and 15-12-2008
Major inconvenience is all the long waiting in the heat. No hotel is provided and transit staff are very uncooperative and not at all understanding at LCA… Read Full Review
Written on: 05/10/2008 by theogmike (3 reviews written)
Just because of the way flight attendents treated me, I do not wish to fly with this company again. Although I have been flying with them the last 20 years, I think it's time to start looking for some cheaper alternatives with better service, or even fly with BA (which are quite dearer) if I have to… Read Full Review