Written on: 02/12/2013 by a_flyer (1 review written)
We left our brand new car in September for a week (at APH Gatwick). To be fair initial impressions and service were not bad. Unfortunately on getting the (almost) brand new car back we noticed that there was a ding in the front passenger's side panel. We thought (since we had emphasized that it was new and recorded no damage on the receipt) it would be an easy enough thing for them to accept was their fault. The driver took photos and agreed with us that it hadn't been there before when we... (read more)
Written on: 28/07/2013
We used APH a couple of weeks ago. We did think long and hard as we'd just bought our new car and normally use another car park for our numerous airport trips. Should have read the small print! Got back to find a scratch along the side from the front door down to the rear wheel. Gutted! APH guy took photos - said they would check security cameras to check car ok when we arrived (but did say his form indicated car arrived in perfect condition). Told us to phone after lunch next day. ... (read more)
Written on: 24/04/2013
DO NOT USE THIS COMPANY We used APH gatwick from the 6th to the 13th April 2013. We have used this a company a number of times without incident. However, when collecting the car on the 13th April we noticed that the rear bumper had been hit and the fog light damaged. We reported this (whilst we were still there), and a representative came out took photos and reassured us that the damaged would be recorded on their CCTV system. He instructed us to obtain three quotes and to send to their... (read more)
Written on: 05/04/2013 by S.willis (1 review written)
We packed our car as usual on the gatwick aph car park from the 15th to 26th march, in the past the service we have received has been excellent, however, this time when we collected our car we found a number of unnecessary alterations had been made to the controls such as, the heated seats booth driver and passenger had been turned to full heat, the air conditioning had been altered mad more concerning than ever was the adjustment made to the main been headlights, I telephoned the office and... (read more)
Written on: 17/02/2013 by SteveandChris (4 reviews written)
In common with many other reviewers I believe my car was not just parked. I had the trip meter set low and in truth the mileage barely changed, however, my computer shows a much higher than normal fuel consumption, our stereo was left tuned to a station we never use with the volume set very high, our climate control was set very high and in settings we never use, and the seats especially passenger had been reclined. This leads us to beleive our car had been used as some kind of rest room... (read more)
Written on: 24/12/2012 by Liars1
After returning from holiday and being given the keys back to my car parked at APH Gatwick I noticed a large scuff on my rear bumper. I think the staff were hoping we wouldn't see it as they made no attempt to alert us to this damage when giving our key back. We spoke to the manager who straight away admitted it had been damaged when parking. Although I made it clear that with the rear parking sensors it's very hard to do this, he admitted they take no notice of them so they can tightly... (read more)
Written on: 27/10/2012 by martyf (1 review written)
I have used APH for several years, but the LAST 2 experiences have been appalling. In June 2012 I left my vehicle with them, it having been professionally cleaned the day before. It was gleaming. I didnt expect APH of course to treat the car any differently because of this, but was however very dismayed when I collected it to have found a damaged front valance on the car, and the front end covered with thick mud. I thought it had been left in a field for 2 weeks! From what I now know, that... (read more)
Written on: 18/07/2012 by allanb1973
We went on holiday with the feeling that all was well with our new £35k merc in safe hands, how wrong could we be. On arriving home we went to the colllection area to find our car with a scuff on the front bumper. after expalining how upset we was a manager came down 35mins later and assured us it will be delt with and we was told to get a quote and it will be fixed. That was 4 months ago and they are still avoiding all calls and and emails.Its now being handed over to the ploice as a... (read more)
Written on: 02/07/2012 by aggrovator (1 review written)
i have used this company on many occasions, plus others, but i always come back to them. they have always provided a decent service and never let me down,always clean, friendly and punctual.i am however slightly disturbed by other reviews, regarding the cars being transfered to other sites. (read more)
Written on: 13/06/2012 by Mazza200472 (1 review written)
We booked our car into Luton airport through APH who we have used before and not had a problem. Unfortunately this time we did have very poor service. We were booked with SwiftPark at Luton to drop the car was ok but on colletion we called when we landed and were told 10 - 15mins in the car park. After waiting 20mins we called again to be told its on its way, another 10mins. A SwiftPark attendant arrived in another car we asked what was happening with ours he mumbled something and walked... (read more)
Written on: 29/05/2012
Having used APH at Copthorne a few times, I had noticed previously that my mileage appeard to have increased over the 2 weeks that we left the car at APH. However at the time I didn't take precise readings but recently I did take readings. The mileage actually went up by 6 miles because APH use off-site parking for your car, 3 miles away from Copthorne. The detail is found in the small print, item 12 of their Terms and Conditions and also on the voucher you sign when handing over the car... (read more)
Written on: 05/05/2012 by Sparx
O.k, Ri thought I had got a meet & greet both ways but the websit was not as clear as I thought. Trf is a way and they will go to south 1st, so it a bit more than 15mins, prepare for that. Tried to sort the meet & greet a few hours before arrival. They couldn't do. Just read about car damage complaints on other sites and now concerned. Buy cheap and I guess you have to expect. (read more)
Written on: 28/02/2012 by Gail2012
After returning from my holiday I discovered that my car had a scratch on the rear bumper. So it was reported, photos taken, incident report filled in, told to get 2 quotes and they would sort out payment. All very easy I thought and went away happy in the fact that they would pay for the damage they had caused. After sending through my quotes I received a letter saying that they will not be paying out because there is no evidence to suggest that it was their fault. Apparently the cameras... (read more)
Written on: 23/02/2012
We left our car with APH Gatwick while we were on holiday for 10 days over Christmas 2011 and when we came back there was a long (1m50), deep scratch down the side of the car. The scratch was definitely man made (it looked like the car had been keyed). Unfortunately the car was frozen over, so we only noticed the scratch once we had got home and the ice had melted. On complaining to APH, they said there was nothing they could do as we didn't spot it before we left. Whilst we were stupid... (read more)
Written on: 28/10/2011
Excellent, i love the way they treat their customers, very friendly staff and efficient staff. Best thing is you donot have to wait for long as they have a bus every 15 minutes. Also their location is very ideal from Airport. I have used them several time and only issue i have was that some of hte buses they used are not big. I like there big buses not the small one. I will use them again and also recomend my friends and family member to use them as well. Thanks APH (read more)
Written on: 14/10/2011 by alexanderkumar
HAVING PARKED OUR CAR IN GATWICK AIRPORT FOR A WEEK AND RETURNING ON THE 9TH OCTOBER AT 4AM IN THE MORNING MY HUSBAND NOTICED DAMAGE ON THE REAR PASSENEGER DOOR STRAIGHT AWAY SO WE WENT TO RECEPTION AND INFORMED THEM THEY FILLED OUT AN INCIDENT REPORT AND TOOK PHOTOS AND TOLD SOMEONE WOULD CONTACT US WITH 48 HOURS! A WEEK LATER I HAVE BEEN CHASING AND BEEN INFORMED THEY ARE NOT REPAIRING THE DAMAGE AS THEIR CAR PARK CAMERAS WERE DOWN FROM THE 27TH-3RD OCTOBER, WHICH IS LIES AS WE SHOULD HAVE... (read more)
Written on: 27/09/2011 by nancy20111111
i used this parking site during the summer holidays 2011 without any faults or whatsoever, its never been broken down or anything 100% working order. when i came back from holidays i discovered several things were wrong with my vehicle. i took it to my local garage and they confirmed that the car has been tampered with, when the mechanic opened the bonett screws started to fall out and there were several loose wires. it ended up costing lots of money which never ever happened to me before. i... (read more)
Written on: 09/09/2011
we've used the birmingham APH about 10 times. But not again. once they lost the car and denied they had it! three times they have scratched the car. once i was so tired i didn't fight with them. twice they have been sneering and dismissive and petty about it. they collection area has fairly tight spaces considering that the people in the car next to you are likely exhausted idiots with bags and whack your car mercilessly as they clamber in. yet APH make no effort to improve this. take... (read more)
Written on: 24/02/2011 by cobramaster (1 review written)
Arrived to pick up my car at 0700 on a cold, wet rainy morning having had to fly back to the UK with flu and a chest infection. I checked around the car for damage but it is very hard to see anything when it is dark and wet. The first thing I noticed with my car was that the windscreen wipers had been left in the centre of the screen. The lazy so-and-so could not be bothered to park them properly and just turned off the engine. On trying to get into the car I found that it was impossible... (read more)
Written on: 15/02/2011
APH damaged my car while it was in their care and now point blank refuse to acknowledge it was their fault.
Try as I have to convince APH that they are at fault, they continue to hide behind their small print.
I did get some concession, if you can call it that. They offered me one week's free parking. Now seriously, they damaged my car once, do they think I'll gullible enough to risk my car with them again.
I read other reviews, now that I've experienced this awful company, where people... (read more)
Written on: 13/02/2011
We found APH very efficient. Staff were friendly and efficient. Information was concise, correct and to the point, both for finding APH and for contacting them on return.
The coach service to and from the airport was very good - seat belts provided, careful driving, friendly drivers.
Value for money was excellent.
The only reason for the four-star rating was the minor uncertainty that not only had the passenger seat been occupied (OK, may have to move a spare driver around), but it may... (read more)
Written on: 22/01/2011
APH damaged my car while it was in their care and now point blank refuse to acknowledge it was their fault.
I have sent several letters to them but they refuse to believe that their operator could have damaged the car.
If you care for your car then use a different airport parking company. It will save you a lot of time and hassle (read more)
Written on: 01/10/2010
Have used APH Gatwick for the last few years, and have found them to be excellent value, great staff, coaches are comfortable and the service seems to be very regular. APH are definately upmarket in comparison to BCP, who we used to use. APH are also difficult to beat on price in my opinion.
Just a final thanks to the staff (especially Linda)who recently helped us track down a lost package upon our return from holiday.They went out of their way and have restored our faith in human nature! (read more)
Written on: 23/09/2010
I don't usually review things on-line but I have to warn people NOT to use APH. Two items (that were put away out of sight) were stolen from our car when we left it in APH's supposed safe keeping. I've since heard this from several other people too, and that cars have been used whilst they were meant to be parked, clocking up miles whilst their owner was on holiday. APH have been really unhelpful in trying to sort the thefts too. There are other companies - I really would not use this... (read more)
Written on: 20/05/2010
We've used APH twice in the last three years and have been very happy with the service. The carpark is located near Crawley and East GRinsted in Sussex and is on a main road making it very easy to find. The actual car park is very big and has a large metal fence running all the way round and access can only be achieved once you have proven you identity/checked in.
The first time we used APH we had prebooked using my partners car, but due to unforeseen curcumstances we had to alter the... (read more)
Written on: 18/05/2010
Cheap and efficient but your car isn't safe with their staff.
I've used APH Gatwick several times over the last 20 years or so. Until the last few visits, everything has been fine. Good price, efficient service. Then there were 3 incidents that made me think twice.
The first was when I noticed a dent in the door after I returned home. It wasn't there before. APH didn't want to know. Fair enough. I should have spotted it before driving it off.
The second was when the bumper was damaged by... (read more)
Written on: 11/05/2010
I was disapointed to notice that there were 7 miles put on my car while it was left for 1 week there. I'm wondering where they went for lunch with my car, how fast they were going, what would have happened if there was a wreck? Anyways, will not trust valet parking any longer.
On the other hand customer service was great and bus service was fast and convienient. (read more)
Written on: 10/03/2010
I have been using APH for about a year now and about 5 times in total. I have had no problems prior to my last trip. I had always thought there service was 10/10. Short transfer times and regular transfers. Quick collection process. Unfortunately, my most recent experience of APH will be my last. I collected my car and once on the motorway, I noticed the clock on my dashboard was two hours ahead. I also noticed that the milege meter was reading 0.2 miles. I had re-set this to zero the day... (read more)
Written on: 28/06/2009 by hud69 (1 review written)
We have parked with APH Gatwick on a number of occasions over the years and up to this last use it was all okay and efficient. But, this time, we collected the car late at night. We were tired after a long journey and we found the car was covered in a film of white dust. This aside, we went home and upon close inspection in the morning we found a small dent over the wheel arch. The car is only three months old and was in perfect condition upon entering the car park. Of course, as soon... (read more)
Written on: 11/04/2009 by 236Flyboy (4 reviews written)
First time I have used APH Parking at Gatwick. I found them online and they were the cheapest so I thought I would give them a try. I must say I was very impressed. They were easy to find and have a very efficient check in and check out system and very frequent coach service to and from Gatwick which is only about 10 minutes away. My car was ready for me just outside the office when we returned so we didn't have to go looking for it in the car park. I would certainly use them again (read more)
Written on: 26/08/2008 by mpwheatley (4 reviews written)
APH Gatwick is a stress free, friendly, efficient experience. I have used them for 4 years and whilst their prices are outstandingly cheap their service is anything but downmarket, in fact they may be the best operator in the area. The coach transfer is always pleasant and very regular and I have never had to wait more than a few minutes, the staff are great and it is also the cheapest parking option for Gatwick by a large margin. For me a huge bonus is that the car park is situated in the... (read more)
Written on: 25/09/2007 by martsim (2 reviews written)
On arrival if you are booked into APH apparently you should ask for a white ticket not a green ticket if you want your car to stay on the compound. (read more)
Written on: 21/06/2007 by blueyesgr14 (1 review written)
After handing in my keys, when I returned to collect the car (which I used to go to the airport with) from APH car parking at Gatwick airport, (a) the battery was "completely" flat, (b) I found out that it had been driven 6 miles unbeknown to me, (even though it says on APH terms and conditions 4.5 "at its premises at one of its parking sites" (i.e. they do not mention that their other parking site is a whole 3 miles away, meaning it was driven on the road while I was under the impression... (read more)
Written on: 29/04/2006 by jojothegogo (12 reviews written)
Lots of coaches to and from Gatwick airport if you use Gatwick APH Parking. The staff are fast and efficient, and very helpful. I have used this service 3 times now, and I feel happy knowing the car is safe and secure. (read more)
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