Handtec www.handtec.co.uk Reviews

darwent's review has yet to be rated - Be the first!
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The company took my order and money and then cancelled, the order have not refunded me and have messed me around as well as accusing me of being a security risk. A week later I am out of pocket and cannot purchase elswhere as they still have my cash.
Their sales and customere service is bad and their attitude is one of couldn't care less.

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Easy to order (Google checkout), fair price, arrived in Denmark within 3 days.

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Easy to use and very informative web site. Notified me when shipped and gave tracking info. Well wrapped. Fast delivery service despite mail strike. Excellent sevice.

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Rubbish company

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I placed an order from abroad via their website (they claim to deliver internationally) and two days after taking the money from my account they come up with a list of 'proof of identitiy' that I need to deliver. Although I posted all the ID they asked for, they kept extending the list and coming up with new requests.

They really are a bunch of lazy amateurs who've unfortunately been given the power to annoy people with stupid requests. I have now cancelled my order.

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Do not buy from Handtec!! Buy it from Amazon instead!! They are sloppy and slow in everything they do; i am still waiting for my phone to be delivered, so far it is one day late and i have been made empty promises by Handtec. Even if it costs a little more, always, always use a big, reputable company when shopping online. NOT HANDTEC!!!

pj1975's review has yet to be rated - Be the first!
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Once again, Handtec were brilliant. Ordered the product and asked for it to be delivered to the flat that I live in whilst working away from home. Delivery driver didn't access properly due to workman round my flat and wouldn't let me collect it (due to having no ID for my weekday address), and so I contacted Handtec via email. They had the delivery address changed to my work address that afternoon and the next morning it was delivered to my work address so that I had my parcel - at no extra ...

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I ordered this on a Friday, got a fantastic price for it (the best I could find and let me tell you, I'm a chronic low-price searcher!), and it was delivered the next day, a Saturday, for just an additional few quid over normal delivery. I also mailed them to check whether it was going to get to me for Saturday etc, and their email response time was wonderful - a few hours. Definite recommendation from me. Paul J

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I ordered this phone from a well-known online store, 11 days ago, and still haven't received it! In fairness, they say it was dispatched 9 days ago, therefore, the problem is probably with Royal Mail. However, I decided to find an alternative supplier and came across Handtec. I placed the order by phone yesterday at 4:10pm and received it this morning at 9:30am. Fantastic service - would definitely recommend.

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Initially I was unsure about making my purchase from Handtec, because of reading some bad reviews.
Since having a bad experience with an Amazon marketplace camera supplier, I now always read sellers reviews on Google before purchasing online.
In the case of Handtec, I cannot praise them enough, their email response time was within a day.Their action concerning a mistake with address details from Google Checkout was resolved instantly, even suggesting that I may refuse delivery and credit cost of ...

ABrush's review has yet to be rated - Be the first!
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Handtec sold me a 'new' phone that was faulty and may not have been new.

I returned it pretty much unused (due to the fault) to them at my own expense for refund. They are now refusing to refund me as they say the 'phone had been damaged although they acknowledge that it was returned complete with all the protective stickers etc all still in place!

BEWARE dealing with this Company, if I had know then what I know now I'd have never even contacted them.

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I just want to share my customer satisfaction for a short experience with HandTec.

I have sent a question (about Heart Rate Monitor start delivered with Garmin 310XT) and less than 10 minutes after I got the (satisfactory) answer !!
Well done Hantec customer service.
As prices are generally good I will buy from them if I decide to go for that stuff.

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Good support and fast delivery from Handtec.

fastparrot's review has yet to be rated - Be the first!
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I purchased two mobile phones from these guys but had problems with both handsets and had to return them for refunds. It's how they dealt with my returns that pleased and impressed me.

The first phone I ordered had a problem that I didn't feel was a fault, but just poor quality on the manufacturer's part. I requested a full refund as I wasn't happy with my purchase (to no fault of Handtec I must point out). I was told I could be charged a restocking fee if the items and packaging were not in pr ...

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I ordered a Garmin Forerunner 405CX from Handtec which was great and I was very happy with it for about a week, until I started using it for longer runs, or in the rain. In both situations either due to perspiration or rain respectively I found that the touch-sensitive bezel either froze completely or even went haywire, responding to non-existent 'phantom touches'.

I made a video recording of the 405CX misbehaving and completed a return to Handtec explaining the problem, and saying that I woul ...

Ross78's review has yet to be rated - Be the first!
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I ordered a Garmin Forerunner 405CX from Handtec which was great and I was very happy with it for about a week, until I started using it for longer runs, or in the rain. In both situations either due to perspiration or rain respectively I found that the touch-sensitive bezel either froze completely or even went haywire, responding to non-existent 'phantom touches'.

I made a video recording of the 405CX misbehaving and completed a return to Handtec explaining the problem, and saying that I woul ...

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I've bought Garmin Dakota20 just few weeks after Garmin released this model in europe. Handtec was even cheaper than ebay.
Next day delivery to Southern Ireland (I receive the package next day morning before shipping confirmation email - has never happened before when ordered from UK - brilliant)
Highly recommended.

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Items bought - Tom Tom XL (V3) UK + Ireland (Handtec cheapest around)
Arkon vent mount
Ordered one day and arrived the next. Vent mount broken. Advised Handtec by phone and improved replacement sent immediately at no cost. Brilliant service. Cannot fault Handtec - would definitely use them again.

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Their price matching invitation is a joke. I asked for a price match on one product and they refused on some technical detail - I asked again for the same product against a different competitor (slightly higher price, but meeting all their price matching criteria) - Handtec replied "Unfortunately we cannot do anything upon our website price, there is limited stock and our price has been set as low as possible"

So what's the point?

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A problem, not of their making, was resolved speedily and courteously with excellent communication. Handtec highly reccommended.