Handtec Reviews - www.handtec.co.uk

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★★★★☆
4.0 / 5
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Latest Reviews

★★★★★

“Genuine, tailored, compelling customer service! ”

Written on: 11/07/2014

Being a discerning gadget fan, the choice of vendor I am buying from is on the critical list. When you consider you are handing over hundreds of hard-earned Pounds, you want to make sure that (a) you get the device you want and (b) have great customer service to back it up. With my technology refresh coming up, needing to replace my now humble Samsung Galaxy S4, it was with huge pleasure I picked up an LG G3 fitting my specific requirements (3GB Ram, 32GB onboard storage, Black Gold edition)… Read Full Review

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★★★★★

“Smooth and reliable”

Written on: 02/07/2014

I ordered Lg G Flex with a vest case from Handtec the previous week. Unfortunately, there wasn't any vest cases for G Flex left in stock, that's why I decided to stick with the phone itself. Sum spent on vest case was refunded in no time and the phone was already shipped . Will be waiting for the delivery and will definitely buy from Handtec in the future!… Read Full Review

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★★★★☆

“Pleased with cost, packaging and delivery time.”

Written on: 10/02/2014

Agree! I bought some Garmin equipment from them in the latter part of 2013 and got the item I wanted in good order. Thought it was good price, good packaging and had no problem with delivery time… Read Full Review

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★☆☆☆☆

“Worst customer service EVER!”

Written on: 07/02/2014 by OHA1 (1 review written)

I asked to return my order item for a valid reason, but they wanted me to accept their policy by ticking a box, without showing me, what I agree to. I requested disclosure of their policy, before I click on anything. The distance seller regulation states clearly what their duties are and they just ignore it. I sent multiple emails and even I got ignored. To sum it up: No customer service, no response to emails, non-adherence to government regulations, potential rip-off company. I will involve… Read Full Review

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★★★★★

“incredibly welcoming support service”

Written on: 31/01/2014 by 1q2w3e4r5t6y (1 review written)

Much appreciated for help from support. Quite helpful!… Read Full Review

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★★★★★

“incredibly welcoming support service”

Written on: 31/01/2014 by 1q2w3e4r5t6y (1 review written)

Much appreciated for help from support. Quite helpful!… Read Full Review

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★☆☆☆☆

“Handtec ruined my son's birthday”

Written on: 31/12/2013

My son wanted Samsung Note 2 for his birthday. Yesterday, I ordered a new handset and paid £8 extra to have it delivered today. Previously, when my brother ordered a new handset for his son, it was delivered with factory seal broken. He complained and Handtec took the opened handset back and sent them a factory sealed handset. So to be on the safe side, I sent Handtec an email when I ordered yesterday asking them to ensure that the hadset is factory sealed because it is a present for my son… Read Full Review

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★☆☆☆☆

“The worst experience i've ever had”

Written on: 12/12/2013 by wired (1 review written)

This internet shop is the worst experience i've ever had in internet buying. Zero communication and strange mails from them asking to identify my self by facility bills or driver license.Even chinese sellers on alibaba I had better communication experience. And finaly when I ask they support whats happening - what I had was my order cancelation… Read Full Review

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★☆☆☆☆

“Shady operator”

Written on: 24/11/2013 by Handtec_victim (1 review written)

Terrible service. Took my money quickly enough, no intention to deliver the product, and when money was finally refunded, they shaved $30USD off the transaction via the currency exchange. Very dodgy. Before buying from them, have a quick search online for other unhappy customers, it appears this is really their business model. Caution… Read Full Review

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★☆☆☆☆

“bad bad bad service”

Written on: 13/11/2013

paid for the item using my card that is registered to my address, then get a email from them asking for id, passport & driver license sent to them, still no reply, so i emailed them asking them when will my item be sent out, there reply was we need some id, again i reply saying id has been sent, now no reply whatsoever considering this is the first time i have used them its not putting a good impression across, ebay & other sites are so much easier & with less hassle ever using handtec… Read Full Review

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★★★★★

“Happy with product and service - Don't believe Google! ”

Written on: 30/10/2013 by AshWarP (1 review written)

I'm not normally one for writing reviews, but I was very happy with the product I bought, the price and the service from Handtec and wanted to counter the blog you may see in Google searches saying that they're rubbish. I'm a cyclist and I decided to upgrade my Garmin (cycling computer) from an Edge 200 to an Edge 500 in August. I scoured the Internet to try and find the best price. I spotted the Handtec site, as they seemed to be the cheapest I could find. I hadn't heard of them before, so… Read Full Review

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★☆☆☆☆

“Realy Realy BAD customer service!”

Written on: 24/10/2013 by Alex22222 (1 review written)

Realy Realy BAD customer service!… Read Full Review

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★★★★★

“Outstanding customer service and delivery”

Written on: 05/10/2013 by Retty (3 reviews written)

There are too many cowboys and poor service merchants promising great service and quality products. Handtec is the real deal and I would not hesitate to buy from them in future - in fact I would actively search out products that they sell when deciding which product to buy. Handtec sells hard to find items. In my case I simply wanted a genuine Samsung mobile charger to replace a broken charger. Could I find one anywhere else? Amazing but no. Handtec was the only place to come up trumps. I… Read Full Review

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★★★★★

“Dakota 20 GPSr”

Written on: 31/07/2013

Best price on web,very qick delivery.Reccommended.Went on internet for ages trying for agood deal .This was the best I could find. Delivey was the next day(to Northern Ireland).Using the GPO9My choice from several.(No extra charges to 'Highlads and islands' like so many dealers… Read Full Review

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★★★★★

“Garmin GPSr purchase at handtec.co.uk ”

Written on: 03/05/2013 by rosyapple (1 review written)

Bought a Garmin GPSr as an unsealed out of box item. It was cheaper therefore than a BNIB sealed item. Totally impressed with the customer service and the product which was 'as new'. It was delivered 2 days after the Sunday order. The day it arrived I notified the customer service that the package was missing some items that had been listed as included in the deal. The missing items went into the post and were delivered the following day. Impressive and the kind of service we want from… Read Full Review

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★☆☆☆☆

“REALLY REALLY BAD - STAY WELL CLEAR”

Written on: 23/04/2013 by energylevels (1 review written)

This company is really bad, they have £300 of my money and I have a faulty new phone, zero support, don't reply to correspondence and clearly do not give a TOSS they have supplied me a faulty phone DON'T RISK HANDING OVER YOUR HARD EARNED MONEY TO THEM… Read Full Review

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★★★★★

“Bluetooth Headphonesl”

Written on: 11/04/2013 by shosti (1 review written)

wanted a set of jabra HALO2,head phones. after a long search found them with handtec at the very best PRICE. so i decided to buy them at 12.15pm on 3-4-2013. to my great supprise they arrived at 10.15 am 4-4-2013 what can i say BUT, best PRICE, very best DELIVERY, and great SERVICE, told all my friends i will definitly purchase from handtec again my thanks to all at handtec yours patrick carpenter… Read Full Review

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★★★★★

“Several orders from Handtec - excellent!”

Written on: 02/04/2013 by DElsakov (1 review written)

I have ordered from Hantec several times and it was excellent! The customer support working great - all of my question have been closed easily. Unfortunately, one postal had not been delivered (has lost by Russian Post), but Handtec sent me another one and I have recieved ordered items! Negatives: - it is not possible to change / add something / update existent order - you should cancel previous order and create a new one; - the web search on website are not working good... As result, I… Read Full Review

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★★★★★

“My first dealings with Handtec - excellent”

Written on: 12/03/2013 by Seagull01 (1 review written)

I was looking to buy a Garmin Edge 200, but when I saw that Handtec.co.uk had the Edge 500 for not a lot more, and a good deal cheaper than anyone else, I had to go for it (impulse buy!). It was also so easy to pay through Amazon. After I'd placed the order, I searched and found a few poor reviews online about Handtec so I was a bit worried. When I received an e-mail to say my payment hadn't gone through (my fault - I'd selected an old credit card), I even considered cancelling. I'm so glad I… Read Full Review

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★★★★★

“Excellent ! ”

Written on: 05/03/2013

I had very bad experiences before to contact handtec, that's why I was 'over cautious' and a little bit concern. I must admit that from the very beginning, I explained to them my previous experiences and they were very kind(in particular Nick). I placed the order on 4/3/13 for a Samsung Galaxy Note II - LTE and I received it today (5/3/13) at 9:55 as promised and agreed with Nick. I am very satisfied with the service received from Nick… Read Full Review

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