Handtec Reviews - www.handtec.co.uk

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★★★★☆
4.0 / 5
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Latest Reviews

★☆☆☆☆

“PROMISED FREE GIFTS DID NOT ARRIVE”

Written on: 23/10/2014 by laHopper190 (1 review written)

I bought a Sony Z3 mobile, on their website it states that they will send a case and in car charger as a free gift when you purchase this phone. after waiting over 3 weeks still nothing, rang them and their response was, we've not received then yet, not good enough, this was one of the main reasons for buying from these people… Read Full Review

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★☆☆☆☆

“PRODUCT NOT DELIVERED!! HANDTEC REFUSES TO ISSUE REFUND!”

Written on: 10/10/2014 by flavio.strutzel.7 (1 review written)

I've bought in Handtec a samsung tablet. Handtec has provided a tracking code from royal mail. After 2 weeks the tracking returned the parcel as delivered BUT IT WAS NEVER DELIVERED. so far Handtec claims only that Royal mail says it was delivered, even as it was not. I've been demanding a solution for weeks and HANDTEC so far refuses to issue a refund. There is no contact from the courier to provide a form of complaint, as I was told by the seller it would be. There was no delivery, no… Read Full Review

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★★★★★

“Great supplier!”

Written on: 30/09/2014 by billybobbob (1 review written)

Hard to fault these guys. I had been interested in a Sony Xperia Z2 phone, called to ask a few questions about it and they were very helpful even though they knew I wasn't ready to place an order at the time. Then the Z3 came out which I was all set to buy, but then I noticed the Z3 compact. So I called again, spoke to another guy who was also very helpful, and surprised him when I ordered two of the Z3 compacts. True to his word they arrived the next day, along with an accessory I'd ordered… Read Full Review

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★★★★★

“Great service”

Written on: 07/08/2014

I would definitely recommend handtec. Quite fast and professional service.Very glad to do business with them… Read Full Review

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★★★★★

“Just excellent”

Written on: 05/08/2014 by RylieCompton208 (1 review written)

I would strongly recommend it.They respond to a problem I had with my phone with professionalism,punctuality and accuracy… Read Full Review

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★★★★★

“No headaches, quick and perfect”

Written on: 04/08/2014 by fabster (1 review written)

Thanks Handtec. Not only you came back to me very quickly on my emails but when you found a problem with the item i needed with your own providers you dealt with the problem, looked for another provider just to get my product on time. You committed on delivering it to me before my trip. Thats a 10 service… Read Full Review

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★★★★★

“Friendly fuss-free service”

Written on: 25/07/2014 by TCowen (1 review written)

I had a problem with an order because of a server issue on the Handtec internet ordering service. I phoned the customer service number and spoke to Owen. The problem was not easy to resolve, but Owen persevered with friendly patience until it was sorted out. He upgraded my delivery priority to compensate for the initial problem. I am very satisfied with the level of service. I am also impressed with the fact that the telephone number for customer service is so easy to find on all parts of… Read Full Review

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★★★★★

“Genuine, tailored, compelling customer service! ”

Written on: 11/07/2014

Being a discerning gadget fan, the choice of vendor I am buying from is on the critical list. When you consider you are handing over hundreds of hard-earned Pounds, you want to make sure that (a) you get the device you want and (b) have great customer service to back it up. With my technology refresh coming up, needing to replace my now humble Samsung Galaxy S4, it was with huge pleasure I picked up an LG G3 fitting my specific requirements (3GB Ram, 32GB onboard storage, Black Gold edition)… Read Full Review

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★★★★★

“Smooth and reliable”

Written on: 02/07/2014

I ordered Lg G Flex with a vest case from Handtec the previous week. Unfortunately, there wasn't any vest cases for G Flex left in stock, that's why I decided to stick with the phone itself. Sum spent on vest case was refunded in no time and the phone was already shipped . Will be waiting for the delivery and will definitely buy from Handtec in the future!… Read Full Review

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★★★★☆

“Pleased with cost, packaging and delivery time.”

Written on: 10/02/2014

Agree! I bought some Garmin equipment from them in the latter part of 2013 and got the item I wanted in good order. Thought it was good price, good packaging and had no problem with delivery time… Read Full Review

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★☆☆☆☆

“Worst customer service EVER!”

Written on: 07/02/2014 by OHA1 (1 review written)

I asked to return my order item for a valid reason, but they wanted me to accept their policy by ticking a box, without showing me, what I agree to. I requested disclosure of their policy, before I click on anything. The distance seller regulation states clearly what their duties are and they just ignore it. I sent multiple emails and even I got ignored. To sum it up: No customer service, no response to emails, non-adherence to government regulations, potential rip-off company. I will involve… Read Full Review

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★★★★★

“incredibly welcoming support service”

Written on: 31/01/2014 by 1q2w3e4r5t6y (1 review written)

Much appreciated for help from support. Quite helpful!… Read Full Review

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★★★★★

“incredibly welcoming support service”

Written on: 31/01/2014 by 1q2w3e4r5t6y (1 review written)

Much appreciated for help from support. Quite helpful!… Read Full Review

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★☆☆☆☆

“Handtec ruined my son's birthday”

Written on: 31/12/2013

My son wanted Samsung Note 2 for his birthday. Yesterday, I ordered a new handset and paid £8 extra to have it delivered today. Previously, when my brother ordered a new handset for his son, it was delivered with factory seal broken. He complained and Handtec took the opened handset back and sent them a factory sealed handset. So to be on the safe side, I sent Handtec an email when I ordered yesterday asking them to ensure that the hadset is factory sealed because it is a present for my son… Read Full Review

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★☆☆☆☆

“The worst experience i've ever had”

Written on: 12/12/2013 by wired (1 review written)

This internet shop is the worst experience i've ever had in internet buying. Zero communication and strange mails from them asking to identify my self by facility bills or driver license.Even chinese sellers on alibaba I had better communication experience. And finaly when I ask they support whats happening - what I had was my order cancelation… Read Full Review

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★☆☆☆☆

“Shady operator”

Written on: 24/11/2013 by Handtec_victim (1 review written)

Terrible service. Took my money quickly enough, no intention to deliver the product, and when money was finally refunded, they shaved $30USD off the transaction via the currency exchange. Very dodgy. Before buying from them, have a quick search online for other unhappy customers, it appears this is really their business model. Caution… Read Full Review

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★☆☆☆☆

“bad bad bad service”

Written on: 13/11/2013

paid for the item using my card that is registered to my address, then get a email from them asking for id, passport & driver license sent to them, still no reply, so i emailed them asking them when will my item be sent out, there reply was we need some id, again i reply saying id has been sent, now no reply whatsoever considering this is the first time i have used them its not putting a good impression across, ebay & other sites are so much easier & with less hassle ever using handtec… Read Full Review

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★★★★★

“Happy with product and service - Don't believe Google! ”

Written on: 30/10/2013 by AshWarP (1 review written)

I'm not normally one for writing reviews, but I was very happy with the product I bought, the price and the service from Handtec and wanted to counter the blog you may see in Google searches saying that they're rubbish. I'm a cyclist and I decided to upgrade my Garmin (cycling computer) from an Edge 200 to an Edge 500 in August. I scoured the Internet to try and find the best price. I spotted the Handtec site, as they seemed to be the cheapest I could find. I hadn't heard of them before, so… Read Full Review

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★☆☆☆☆

“Realy Realy BAD customer service!”

Written on: 24/10/2013 by Alex22222 (1 review written)

Realy Realy BAD customer service!… Read Full Review

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★★★★★

“Outstanding customer service and delivery”

Written on: 05/10/2013 by Retty (3 reviews written)

There are too many cowboys and poor service merchants promising great service and quality products. Handtec is the real deal and I would not hesitate to buy from them in future - in fact I would actively search out products that they sell when deciding which product to buy. Handtec sells hard to find items. In my case I simply wanted a genuine Samsung mobile charger to replace a broken charger. Could I find one anywhere else? Amazing but no. Handtec was the only place to come up trumps. I… Read Full Review

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