Emirates Reviews

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Latest Reviews

★☆☆☆☆

“economy class just touter”

Written on: 16/03/2017 by MisaelCantuItalian1977 (1 review written)

If you can afford business or first class do it leg room in economy class nothing but touter. The food is airline food, at least in economy class. The staff and their uniforms are nice but the leg room is horrible… Read Full Review

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★★★☆☆

“Leg room in economy is nothing but touter”

Written on: 05/03/2017 by AlondraLockhart (1 review written)

Feb 2017 flew from Boston to MALE Maldives....the crew was good ...their uniforms just beautiful...the food airline food, at least in economy class..if you can afford first class or business class do it...economy class is nothing but pure touter. When we reached Male the crew couldn't be bothered to hand out passport control forms thus we had to stand and fill out the form in a very hot airport.....other airlines handed out forms and we ended up behind everyone waiting in passport control… Read Full Review

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★☆☆☆☆

“Terrible treatment at Dubai airport; total disinterest...”

Written on: 16/02/2017 by Erickson472 (1 review written)

Terrible treatment at Dubai airport; total disinterest from Emirates. Fog caused me to land at Dubai airport having missed my connection. 16 hours in Dubai airport with no explanation, no food or water from Emirates. Hotel was promised, did not materialise. We were herded around like sheep- waiting area, pavement outside, hotel conference room. Finally two hours sleep and then no transport back to the airport for the later flight, even though this had been promised. Made a complaint , after… Read Full Review

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★☆☆☆☆

“Too big to care”

Written on: 28/01/2017

Too big to care. I booked in for vegetarian meals via an agent Business Class. I checked the booking online twice. They served me appalling vegan food (the same twice on one trip.) Not the 'gourmet' food promised on their website. They insist I booked in as vegan. Why would I if I'm not??? The final meal was highly spiced with raw chilli. Not everyone enjoys this food -I don't. Dubai AIrport is a disgrace -rude and surly staff and bad signage made the use of their business class lounges far… Read Full Review

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★★★★★

“best ever flight”

Written on: 25/10/2016 by Eileensa (1 review written)

we boarded our flight at Manchester on the 5th of October on EK20 at 9.10pm for Dubai, after 4 hours into the flight I wasn't well at all and had to be given oxygen by the crew, they were absolutely fantastic and couldn't do enough for me and I would like to say a big thank you. they even let our onward flight to the Maldives know and as soon as we boarded that flight they came to make sure that I was okay. The flight was the best we have been on, so comfortable the food was good as was the… Read Full Review

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★☆☆☆☆

“Rudest Ticket Agents & frequent flight cancellations”

Written on: 10/09/2016 by JessicaEvans198 (1 review written)

We flew to our destination in 2014 and on the return leg, they checked us in, had us wait for hours, then cancelled the flight. Told us come back tomorrow same time. Offered no explanation, or remedy. In 2015 took the same round trip, this time, they checked us in, then cancelled the flight at LAX, no explanation. Told us take the same flight tomorrow. Came back tomorrow to an over-crowded check in and disorganized counters. They not only offered no remedy to those who were wondering about… Read Full Review

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★☆☆☆☆

“Don't travel with it”

Written on: 14/08/2016 by pkO'Neill466 (1 review written)

This is the worse flight, our flight was canceled and we haven't received our luggages after 8 days yet!!… Read Full Review

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★★★★★

“Cabin Staff”

Written on: 18/03/2016 by stevenbarritt2013 (1 review written)

crew member made the EK 003 to London on the 17th of March the most enjoyable flight I have ever had with the air line nothing was to much for to do for me she always had a smile on her face and I felt that she really cared that I was ok and it was not just a job' Reghards … Read Full Review

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★★★★★

“Great Emirates”

Written on: 10/03/2016 by Kally5 (1 review written)

I have just finished booking a complicated trip with Emirates and their person on the phone was ***. He was extremely helpful and nothing was too much trouble. I am delighted with the service… Read Full Review

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★★★☆☆

“Bad end to my holiday”

Written on: 12/10/2015 by Sudon66 (1 review written)

Breakfast served on the morning of my flight was an inedible cheese selection alongside cold slices of apple! So by the time lunchtime arrived I was more than ready for it. However - there was turbulence which the pilot deemed bad enough to warrant asking the cabin crew to return to their seats a total of five times during lunch service!! So when lunch was eventually served, it was cold, tough and as inedible as breakfast. Overall a really dis-appointing flight from a usually top class… Read Full Review

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★☆☆☆☆

“staff are racist - especially to black people”

Written on: 16/08/2015

staff are racist - especially to black people… Read Full Review

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★★☆☆☆

“Emirates complaints handling process”

Written on: 15/06/2015 by Myla483 (1 review written)

I flew to Dubai with Emirates in April 2015 with 3 friends. The planes both ways was spacious and clean . The entertainment system was ok but nothing special, two of our party had problems with the sounds system. My issues were around the amount of staff on each flight. They seemed stressed and extremely busy, meaning they couldn't provide good customer service. The meals are average and on both journeys they ran out of choice of meal. The timings around meal serving is also wrong, theain… Read Full Review

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★★★★☆

“Room for improvement”

Written on: 12/05/2015 by dubaimafia (11 reviews written)

Overall a great airline, in terms of leg room, comfort, food, service with a smile....but a let down for me was that you are already paying a premium for the ticket LHR to DXB for £375 is not the cheapest infact it is one of the higher end prices. I am very very disappointed with the luggage allowance. ok you are allowed 25kg with other airlines, you get a useless 5kg extra with NO option to "purchase" an extra bag with a kg of upto 30kg which almost every other airline allows you to do EVEN… Read Full Review

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★★★☆☆

“Simply Not The Best - For Luggage Allowances!!”

Written on: 08/04/2015

Emirates puts much emphasis on it's great luggage allowances, but since taking away the allowances for sports equipment it is no longer that good for some travellers. They have not made any allowance for passengers who would be prepared to pay extra to cover such items and their excess charges are punitive. Have always enjoyed travelling with this airline, not having experienced any of the horror stories,but am now looking at more accommodating carriers and in fact Emirates now comes some way… Read Full Review

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★☆☆☆☆

“it seems like you are talking to a machine”

Written on: 12/03/2015 by gpO'Connell383 (1 review written)

Really bad experience with emirates airline, I had over 10 hours layover in Dubai they refused to give me hotel on my way back to US I contacted the website I purchased ticked from and they help me get a hotel on my return. On the return they charged me unreasonable price of $250.00 for the carryon I had. I called the air line and raised the issues of luggage and hotel it did not go very well, it looked like I was speaking to a machine they could not answer my questions and repeating the… Read Full Review

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★☆☆☆☆

“Flight changes and delays”

Written on: 01/03/2015 by Laney68 (1 review written)

Booked flights with Emirates to visit family in Australia. Arrived Dubai airplane still on ground gate close therefore was put in Emirates Hotel. Arrived in Australia Christmas Day. Should of been there days before Christmas - Not happy. Booked with Emirates again flight changed missing my family party due to flight changed. Accepted the flight change ( had no option) checked web site price gone down, no compensation offered. Will never fly with them again. Every time there is a problem… Read Full Review

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★★☆☆☆

“birthday treat to dubai”

Written on: 19/01/2015 by robo40 (1 review written)

flights were delayed, airplane not in the same league as virgin or even thompson dreamliner. Hotel we paid for 5 star very noisey with night club no sleep very dissapointed will not travel again with them. I liked Dubai!… Read Full Review

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★★★★☆

“Great Airline that has satisfied me”

Written on: 08/01/2015 by Philipy299 (1 review written)

I have been going to places on this airline for 5 years and for most of the time, I have been quite satisfied for most of my flights. The staff is mostly friendly and the service is good. The entertainment is great, there are loads of stuff to do: watch movies, play atari-type of games and listen to music. The comfort is also great, it is very comfy even in economy class. Business class is fantastic as the space for each person is very wide and so is the tv screen. If there is a low point… Read Full Review

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★★★★★

“Ejoyable business class”

Written on: 05/12/2014 by Jeffmon (3 reviews written)

I was flying DXB-HKG business class on an A380. It was the most enjoyable flight I have ever taken. The comfort of the truly lie flat bed, the entertainment on offer, the food and most of all the cabin crew.Truly great experience! … Read Full Review

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★★★★★

“Emirates Customer Review 7/9/14, 8/9/14 & 27/10/14”

Written on: 07/11/2014 by Sami1221942 (1 review written)

I had a fantastic flight from Sydney to Dubai on flight EK-413 on 7/9/14, from Dubai to Munich on EK-049 on 8/9/14 and on my return flight from Athens to Dubai on QF-8106 on 27/10/14. I would like to thank all the hotesses and especially Harith Altharthy for his amazing hospitality. They are a credit to your airlines and keep up the fabulous service. Many Thanks, Mr Sami Surmaan … Read Full Review

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