Emirates Reviews
Latest Reviews
★★★★★
“Excellent and Fabulous Service”
Written on: 06/05/2013
Flew the new Emirates route ADL-DXB (13 hours) on Easter. The crew was helpful and catered to every need. Even though it was a busy flight, they acted professionally.The only fault I could give them was not handing the backpacks(6 hours+) Landing at DXB was smooth and quick. (read more)
★☆☆☆☆
“Feel like wasted the money”
Written on: 28/04/2013
Though purchase the ticket with Premium Rate, tot satisfied, at all. Feel like wasted the money. Issue with Food: Specifically requested food with dietary requirement, however got compromised food, couple of times. Other service: Requested for special assistance due to language barrier, and being advised that will get somebody on board to help. However, no body turned up from the crew, and found many issues for even basic needs. The height of ignoring customer complaint: Raised my... (read more)
★★★☆☆
“the sit”
Written on: 21/04/2013 by Annasimonelespoir28 (1 review written)
. That was in January . II was travelling from Dubai to Australia. That is a 10:30flight. My sit was a broken one and to sit up straight 90 degrees for the whole trip. The hostest told me no sit were free. Worse thing is I have a back problem and until now I am still traumatise by this painful flight. I am going back to my home Seychelles soon and I am scared of the same experience (read more)
★★☆☆☆
“Delayed flight 22+ hours asked to stand in freezing cold”
Written on: 06/04/2013 by shaky_123 (1 review written)
I was on the EK26 from Glasgow to Dubai on the 30th March when at 8pm we were first advised that the flight was not boarding due to a echnical problem. At 11pm they had still not rectified the issue and we were then asked to collect our luggage and go to the hotel, we had to wait over an hour outside in sub freezing temperatures whilst we waited for taxi's. We were promised dinner, which we never got. The kids, who ususally go to bed at 9pm wer climbing up the walls at 1.30am. The next day... (read more)
★★★☆☆
“OK to poor”
Written on: 03/04/2013 by michaelmaccallum
I changed from my normal airlines as Emirates were a vastly cheaper option to fly London-Dubai-Durban return with my wife and 15 month old. The cabin crew talk the talk about looking after you when boarding, but then lose all interest once in the air. First drinks 4 hours after takeoff, and after the meal too. Cabin crew were very surly, and unhelpful, on the verge of inconsiderate to my boy. Economy Class in A380 is excellent. Unfortunately this was the first leg only, changed to boeing... (read more)
★☆☆☆☆
“Simple Mistake With Airmiles After Brain Surgery”
Written on: 28/03/2013 by Chines1984 (1 review written)
I have commented on every picture on their social media site, feedback sites, phoned their Cheshire and Dubai Customer Services several times, emailed 6 times, my husband has complained to their Service Deak at Manchester and Dubai on his flight home and still the problem has not been resolved! I transferred my husbands 25,000 airmiles to my account in which i had 27,000 because i have just had a large brain tumour removed in a 10 hour operation and all i wanted was to see if i could get an... (read more)
★★★★☆
“Nice experience for me”
Written on: 22/03/2013 by lady_bird (2 reviews written)
Some of the reviews I saw here, seems a nonsense to me: just how much food do you people need? It was more than enough: appetizer, main dish, dessert, hot/cold drinks, alcohol drinks, more than other airlines companies offer, wet towels(not paper towels) before the meal. And the hand luggage, which in my case, was a trolley and contain also a laptop, was not a problem at all, no extra charge, no one was asking me anything about it. Stuff was friendly. I was traveling in economy class. The... (read more)
★★☆☆☆
“No Customer Service.... at all”
Written on: 22/03/2013
Good In flight entertainment very good. Routes and destinations great. Bad Seats in economy uncomfortable. Service in flight spotty at best. Ugly Impossible to contact customer service for issue resolution (continuous routing to voice mail, no email at all - in 2013??). Over the phone a price to change ticket is quoted and in person at Emirates office, the price doubles. No way to book on line from where I am currently living ( U.S. citizen in Angola). For significant and... (read more)
★★★★☆
“Male Hostess attitude Bad - EK719 10.45AM DXB -NBO”
Written on: 16/03/2013
Emirates is one of best managed airlines i ahave travelled with for many years.Flights are on time and airhostess are polite /nice to passengers. Checking is nice and even boarding is organised/orderly.I have many times commuted between DXB-NBO and has been good but i experienced a arrogant male hostess on flight from DXB -NBO on 16/12/12 flight EK719 that departed at 10.45 from DXB,while seated between row 25 to 40 Seat A to C. When short male male hostess with two or three letters as... (read more)
★☆☆☆☆
“Utter shambles”
Written on: 09/03/2013
Ek026 21 January 2013 was to depart GLA at 20.45 hrs but I noticed at 09.00hrs that day on Glasgow Airport's website that departure would be at midnight. At 11.00hrs I received Emirates reminder text showing flight departs 20.45hrs and it suggested online check-in but this was not accepted. Airport check in was requested 3 hours prior to 20.45hrs. At Glasgow Airport at 17.30hrs Emirates staff told me the flight would depart at midnight as the crew were ill and a new crew was needed and this... (read more)
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Showing 1 - 10 of 235 Reviews
★★★★★
“Brilliant ”
Written on: 19/02/2013 by amana_3
I'm 14 years of age and traveld to a diffrent country but my conection flight was at Dubai for 21 hours when I arrived their a emirates air hostess was waiting for me she took me to the desk and said I would have a room in a 4* hotel for free then I got treated so nice and they showed me round Dubai it's brilliant I always travle with this airline me and my whole family (read more)
★☆☆☆☆
“THE EMIRATES EXPERIENCE........”
Written on: 18/02/2013 by michael1964 (1 review written)
This is bring to you kind notice the bad experience faced by me when I landed By Emirates Airlines at Mumbai airport. On my arrival at Mumbai Airport I had collected my two registered baggage’s one of which bearing tag no ; EK 220805 was damaged – lock broken open !!!! , on seeing this I immediately registered a Complain in Mumbai Airport. While in process One of your Ground Staff by the name of Ms Vidya Chaudhari – Emp. no: 594770 intervened I however narrated to her what had happen.... (read more)
★☆☆☆☆
“Worst trip ever:(”
Written on: 12/02/2013 by PoojaGandhi
We travelled through Emirates from Seattle to Ahmedabad via Dubai in December 2012. My overall experience was awful. From heading through Seattle, it was pathetic from counter service itself. First of all, they didn't allow my laptop bag saying that it should be only 3 pounds and I told them, my laptop itself was of 5 pounds. They were asking $50 extra for that and I was stuck on the counter for 2.5 hours. Everytime, they were like our flight is overbooked, but what can we do in that? After... (read more)
★☆☆☆☆
“Poor Customer Care”
Written on: 11/02/2013
PLease Emirates, improve your standard of customer care and teach your Customer Affairs staff that customer matter. (read more)
★☆☆☆☆
“Keep valuable items at Lost and Found till you return”
Written on: 08/02/2013 by Alexegavrilov (1 review written)
Emirates Customs officer and Emiretes personal found expensive full options Swiss knife in my hand luggage and did not want to help me ether: - to go out and handover to friend - to keep it at airport any desks - to live it in Lost&found till I comeback to Dubai Aggressive helpless behavior was not expected! And it happend on 8-Feb-2013, 15:15 in terminal 3, Business class launch! I wish him to have same situation to be in my shoes. Alexey, 10 years Skywards member :( (read more)
★☆☆☆☆
“Worst airline ever”
Written on: 05/02/2013 by Alsuwaidi (1 review written)
I wonder if it is part of the requirements to join emirates to have bad manners and great experience in mastering horrible customer service? I am surprised that an extremely high percentage of the emirates staff have little or no manners at all. It must be a course they learn while living in dubai or requirement to join! Not sure but they don't care even if the passenger an infant or elderly. (Note: you have better chance to be treated with respect if you have a blond hair and blue/green... (read more)
★★★☆☆
“Some of the lost and found team doesnt have manners..”
Written on: 28/01/2013 by johnjohngood
Me and my family travel from Newcastle to Dubia to moment we got out of the plane we realise that we forgot our camera inside, and we ask some staff that we forgot the camera inside and told us to report it the the police or the lost and found time. I went to the information serivce and connect us to the lost and found time, first they said call agian after 30mins dont worry if your camera is there it is safe beacuse they have security while cleaning the plane. 30 minutes past, I called them... (read more)
★☆☆☆☆
“I should have booked with a real airline - bad me!”
Written on: 21/01/2013
Madrid to Bangkok via Dubai. First time flying this airline but will never fly them again. The ticket was a couple hundred dollars cheaper than that of a real airline - but beware, there is a reason! This airline has ZERO customer service. You pay nearly a grand for a ticket, but McDonalds has better customer service. Emirate's poor reputation for customer service is well deserved. The ground staff at Madrid Airport were unbelievably rude and unhelpful. If you ever need their help - beware... (read more)
★★★★☆
“Fantastic airline company pleasure to fly with”
Written on: 17/01/2013
I had flown from Copenhagen to Dubai and I enjoyed flying with them. Good and low price, distinguished service in the airplane and empathetic and sympathetic staff. Of course I am flying with them again when we planning our next trip. (read more)
★★★★★
“Trip milan to dubai ”
Written on: 17/01/2013
The best trip in economic class we ever done. Hostess very kind,smiling and always trying to solve our requests. Very good service, good food. Possibility to choose among many movies having each of us its screan and confortable seat. A special "vip" treatment reserved to kids (instant photo, gift, chocolate,..) We recommand. marion muzi falconi (read more)
Alsuwaidi's Comment
Written on: 05/02/2013
Buy the way, did they bring the skytrex magazine and ask you to fill the review and opinion about best airline? That is what they usually do .. If you write emirates airline is the best airline then they submit your review otherwise they bin it .. Anyway if they intend to give you the magazine as a "gift" with a request to fill the form, then they are extra extra nice (for a reason) .
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Showing 11 - 20 of 235 Reviews
★★☆☆☆
“Absence of Customer Service”
Written on: 24/12/2012 by mianomershah (1 review written)
Travelled with my wife and two sons from Lahore to Tehran. The cabin attendant forgot to serve breakfast to my wife even after asking for it like three times. And once all other passengers were served and settling to take a nap she came with a tray. And then again disappeared and re appeared after 15 minutes. She had served everyone but my family, obviously dejected by her discriminatory behavior my wife refused to take the breakfast. The attendant did not even bother to apologize. Later... (read more)
★★☆☆☆
“Cabin Crew and Food, Safety checks”
Written on: 08/12/2012 by vangan
EK415 SYD-DXB 6 AM 14 HOUR FLIGHT. The food service was terrible, not enough food for the length of the flight 4 hours in passengers were starving, not content with a very small pie and a piece of fruit for lunch. LOts of people and children asking for more food. one staff member I asked for a banana said they didnt have any I found him down the end of the plane eating one and then asked if I wanted half??? security seatbelt checks were bad, I realised when I had landed I had forgotten... (read more)
★☆☆☆☆
“MOST UNETHICAL STAFF”
Written on: 01/12/2012
Not sure what they think, in my opinion they have the most untrained staff. YES, THEY VERY OPENLY DISCRIMINATE ASIANS. Dont expect more. Its a third rated airline. Yes, they treat other western countries very good, but they are very bad with Asians. MY RECOMMENDATION: TEACH THIS AIRLINE A FITTING LESSON. LET EVERYONE ONE OF US BOYCOTT THIS ARILINE. (read more)
★★★★★
“Awesome airlines.........”
Written on: 22/11/2012
Flew from Dubai to San Fransisco.Best ever experience flying till date.Excellent cabin crews,good food,smooth flight..... (read more)
★★★☆☆
“Emirates Airline Review”
Written on: 10/11/2012
Various Flights over 15 Years - Gold Member I have been a regular with Emirates Airlines and felt everything was acceptable and sometimes even above the average mark until I broke the pattern and started travelling with other Airlines of similar class. This simple act made me see certain aspects of my flight which were always there with Emirates but then I felt it was acceptable. I would like to share my thoughts here for the benefit of others. Cabin Crew – Languages - Having travelled... (read more)
Mianomershah's Comment
Written on: 24/12/2012
An overated airline with " absent customer service" how could an airline not have customer feedback mechanism. Their managment concentrates on making new terminals and buying new aircrafts however experience has to be created by the humans running these machines and buildings. Overall very low grade airline.
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★★★★☆
“ I had a good flight (with my family) from Bahrain to...”
Written on: 03/11/2012
I had a good flight (with my family) from Bahrain to Honk kong on October 23, 2012 everything was excellent, and professional. Also, from Honk kong to Dubia as well, it was an excellent flight. However, from Dibia to Bahrain (connecting flight), Flght number EK 835 on November 01, 2012 was disappointing, I was surprised to see the Air Plan Stiars connected to the plain for the passengers to enter into the plain of more than ONE FEET HIGHT between the floor of the plain the and the STAIRS ... (read more)
★☆☆☆☆
“Unfair unethical treatment”
Written on: 30/10/2012
I have flown Emirates whenever I go to Asia – because it has the friendliest customer service staff in the world. Rather, it HAD. Today, I am writing to express my anger and utter disappointment at the treatment meted out to me by the team at Emirates during Hurricane Sandy. I was to board an Emirates Flight from Bangalore to New York on Sun Oct 28th, 2012, on a return leg of my journey from BLR-NYC. While most airlines had cancelled their flights in lieu of Hurricane Sandy, Emirates... (read more)
Steinb's Comment
Written on: 21/01/2013
I agree...It's when these types of problems emerge that you find out whether an airline if first-rate or third-rate. This is where their customer service attitude comes into play.
I have found that at Emirates their staff have a "you've paid for the ticket already so you're at our mercy haha!" attitude. They simply don't care about how they treat you once you've bought the ticket.
I flew them once and will never fly them again.
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★☆☆☆☆
“EK is quite overated.”
Written on: 27/10/2012
We took EK-533 from COK to DXB and then the EK-225 from DXB to SFO last year. While COK-DXB wasnt an issue in itself, the flight departed quite late from COK which left us rushing through the DXB terminal to catch our connecting flight to SFO. We made it only with a few minutes to spare. Our seats were right at the back in the 2 -4 -2 configuration close to the rear toilets. I had chosen these seats as I felt that we wouldnt have to bother the third person if we needed to use the restrooms... (read more)
★☆☆☆☆
“Terrible attitude - steward”
Written on: 24/10/2012
CGK-Dubai. First time flying with Emirates. I had a really unpleasant encounter with an Emirates steward (a middle eastern, I believe). He is extremely rude and foul, raising his voice at me and we would have broken out into a fight and attracted the whole flight’s attention had I not stepped away. Seriously, people still act like that, talk about grownups. This is a completely distasteful experience and I will never put Emirates on top of my list for travel ever. (read more)
Mianomershah's Comment
Written on: 24/12/2012
Emirates has ill mannered staff, and dirty catering service. Its a pathetic airline
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★★☆☆☆
“Crew need some basic training”
Written on: 22/10/2012 by Saeeda (1 review written)
I am Pakistani National and as of the emirates airline review we are the 3rd biggest nation to fly with emirates means we (passengers despite of Nationality) are source their income.I flew with emirates lots of time to many countries but 1 thing which I felt is that they treat Asians very badly as if we are cows and sheep. They should understand that a single passenger is some how contributing to their airline and thats how they are earning their bread and butter I have many example while... (read more)
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Showing 21 - 30 of 235 Reviews
★★☆☆☆
“Poor Appearance”
Written on: 13/10/2012
Suggest some serious customer service training required and their appearance , one with stained skirt and one with dirty shoes, another with bitten finger nails ..... Ugh ! (read more)
★★★☆☆
“won't take the blame ”
Written on: 05/10/2012
I flew Business Class from Johannesburg to London via Dubai on Oct 1 , 2012 - on arrival at London Heathrow , I collected my bags and put them on a trolley - from there I went to the Emirates Office to make use of the chauffeur service offered to First and Business Class passengers - a handler took the trolley from me and from there put my bags in the boot of the car It was only when I got home and the driver took the bags out of the car that the one bag fell over and we noticed that one... (read more)
Steinb's Comment
Written on: 21/01/2013
So typical of Emirates. They don't realize that service comes down to how you treat each and every passenger. We're not just seat-fillers, we're paying customers. But that change of attitude will have to come from the top. And right now it doesn't seem to be. The top are too concerned about the bottom line while not realizing that poor customer service will in the end hurt their bottom line.
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★★☆☆☆
“Some routes are ok otherwise Emirate sis overrated”
Written on: 26/09/2012
Emirates has been increasing their prices over the past couple of years to the point that they are now definitley overpriced. The staff on-board are usually quite decent and helpful but their partner staff at places like Glasgow Airport in Scotland are a very bad face for the airline. They have no cultural sensitivity and treat asians very badly. They forget who is paying their wages. Emirates Skywards program is now also useless. It has become almost impossible to obtain a free flight... (read more)
★☆☆☆☆
“hours delayed and not organized in dealing with...”
Written on: 26/09/2012
hours delayed and not organized in dealing with passenger with children. old plane and dirty i will never fly with emirates again. (read more)
★★☆☆☆
“Dealing with Monkeys”
Written on: 11/09/2012
My father was traveling with Emirates from COK to DXB to JFK. Landed in DXB without any complaint and was waiting at the gate to catch the connecting flight from DXB to JFK. Mind you, the gate number was PRINTED ON THE TICKET! After a few hours of waiting and wondering what happened, he got suspicious and asked the gate official (the person waiting at the counter) of the status of the flight. My father then learned that the flight from DXB to JFK had left already and that he missed the... (read more)
Gulf_Self_Loading_Freight's Comment
Written on: 14/10/2012
EK arrogance remains supreme!!
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★☆☆☆☆
“Removed from aircraft”
Written on: 05/09/2012 by robinsonpxx (1 review written)
Family holiday to Australia – 2 adults, 2 children. We flew Business class with Emirates to Dubai aboard an A380 on 25/7/12 and this was a very good experience. The journey that followed from Dubai to Brisbane involved a fuel stop in Singapore and the aircraft was the less comfortable Boeing 777. During the flight our older son Max, who is 15 years old, suffered motion sickness – something he is prone to do. He was sick a couple of times but seemed to be over the worst by the time we... (read more)
★☆☆☆☆
“Worst flying Experience”
Written on: 25/08/2012
I just completed my trip from DFW-DXB-KHI and return. It was worst flying experience by far. Only meal and entertainment was normal. Airline staff at airport and on board was horrible. They made severeral blunders throughout. At the end of my trip when I complain via e mail, they simply refuse to take ant blame. Next time Emirates will not be my first choice of airline, Instead I am willing to drive to IAH to travel via Qatar or Turkish next time. Or may be Etihad. It seems like Emirates... (read more)
★☆☆☆☆
“Customer service appalling luggage still missing”
Written on: 17/08/2012 by ljones3976 (1 review written)
The flight with Emirates was actually ok, however they have lost one of our pieces of luggage (which happened to have all of my 7month old sons clothes, food, toys etc... in it) and don't seem bothered to do anything to find it. We've phoned customer service who told us to email so we emailed them but so far no response. We flew with them on the 1st July arriving in Indonesia on the 3rd July. It's now the 17th August (we're still in Indonesia) and still nothing my son will have grown out... (read more)
★☆☆☆☆
“Bitten on Emirates flight”
Written on: 09/07/2012
Ive flown with Emirates many times and never been bitten. Flew Manila to Dubai then to Manchester and have been very badly bitten. The only way to complain is via e mail, Why don't they have a number to call? (read more)
Gulf_Self_Loading_Freight's Comment
Written on: 14/10/2012
You can reach the Skywards desk by going via the reservations line. otherwise you have to submit a complaint to Customer Affairs. However like the 'old' British Rail they dont have a clue what a 'customer' actually looks like let alone respond to one!
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★★☆☆☆
“Worst website ever!!”
Written on: 07/07/2012
There isn't much point in Emirates spending so much on promotion and advertising if they haven't got a working website. So many times when I have used the website it doesn't work and tells me just to call the call centre. I have alerted Emirates to the problems that are happening and they have not responded. From a seemingly world class airline - i really expected better! The flights themselves are lovely but until they fix the bugs in the website I won't be using them again - just too... (read more)
Guest's Comment
Written on: 21/07/2012
This airline is run and managed by the zombies. Don’t have any respect for passenger. They’re utterly stupid and nonsense.
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Gulf_Self_Loading_Freight's Comment
Written on: 14/10/2012
I am afraid that this all to familiar as Customer Affairs at Emirates push out the same old platidtudes and excuses if they even bother to reply in the first place ... Emirates are very arrogant !
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Showing 31 - 40 of 235 Reviews
★★★★★
“Best Flight Ever”
Written on: 01/07/2012
I really enjoyed emirates it is da best flight eva.economy feels like business class.the food n service is like ur a 5* citizen (read more)
★★★★☆
“Comfort and worth the price”
Written on: 30/06/2012 by Nuggenhead (2 reviews written)
Flew from Perth - Rome several times on Emirates and never had a bad experience. The air service was very good and constantly providing food. Seats are comfortable (it is a plane after all) and hostesses very helpful and accommodating. (read more)
★★★★☆
“Feeling of being in home at 40000 ft in the skies! GREAT!”
Written on: 24/06/2012 by yonX (4 reviews written)
Emirates has won numerous awards. Its not difficult to understand why. I used Emirates last month to fly to UK. It was a first class experience in Business Class. Really its worth the price and now their A380's contain WiFi too. It was a feeling like home at 40000 ft in the skies. Great flying with them would surely like to recommend! (read more)
★★★★☆
“Mixed experience with Emirates”
Written on: 02/06/2012 by 34es (22 reviews written)
For my August 2011 holiday me and my family decided that we would go to Dubai once again. As usual we decided to fly with Emirates. The booking process with our local travel agents went pretty smoothly and everything was alright until I decided to track the plane flight from Dubai to Heathrow. I was not amused to see that the flight had got delayed 3 hours and I was not looking forward to spending an additional 3 hours in T3 and being the last flight of the day leaving. Anyways we got to the... (read more)
★☆☆☆☆
“ Thieves in white collar”
Written on: 30/05/2012 by ErachBharucha
I was a frequent flier of fly Emirates for last few years. I lost my camera, lens and 40,000 Rupees from check in baggage while travelling from cologne, germany to dubai. When my luggage arrived, everyone could see that my bag was open and empty and when enquired the staff behaved so unprofessionally and rudely. However the company refused to pay for my camera- canon-model 1000D and Lens 55-200. This is completely wrong on Emirates Airlines and I did not expect this from them. So i would... (read more)
★★★★☆
“Excellent service”
Written on: 27/05/2012
Emirates is much better comparing to other leading airlines. Economy class seat is comfortable and bit more space for comparing to Singapore airlines and Etihad. No complained smooth check in at SYD And BKK. (read more)
★★★★★
“comproisable”
Written on: 23/05/2012
best flight.value for money good cmfort qulit best (read more)
★☆☆☆☆
“Worst Customer service”
Written on: 06/04/2012
I just got off my worst airline experience that I felt the need to warn other travelers considering Emirates airlines. Having travelled to India through most airline options from US in the past 15 years, Emirates had the worst customer service of all: having reserved a special meal since ticket booking and confirmed at check in again, I discovered that this choice was not guaranteed and had to go hungry a couple of meals and I was told that this is the norm and the same was true for seat... (read more)
★☆☆☆☆
“Lousiest customer service ever! ”
Written on: 05/04/2012 by s.vadali
Their website does not allow me to change my ticket and when i call the customer care they took more than an hour just to prepone my ticket. Even in that one hour that guy seems to be clueless about managing the booking. He tried charging me exorbitant price when i asked him about why it is so high compared to the one given on website he again changed and after charging on my card he again says that he forgot to charge new tax and when again i again asked him to verify that he took another... (read more)
★☆☆☆☆
“SHOCKING”
Written on: 02/04/2012
I was on board EK 503 bound to Dubai on the 18/03/2012 , if this mail is read by EK management i would like to request you to please take this as a early step to prevent later losses. Emirates was well known to be worlds best airline and i loved travelling, however with my last two visits i experienced that EK is become overconfident and do not care . The incident on the 18/03/2012 proved that EK staff do not beleive in customer service anymore. I do aggree that no one could predict... (read more)
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Showing 41 - 50 of 235 Reviews
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Smintz's Response to johnjohngood's Review
Written on: 02/02/2013
We've had a similar experience on flight EK 434 from Dubai to Auckland we forgot our camera under my seat no 20b during transit in Brisbane for 1 hour. We were told we cannot go back in the plane but our $5000 cannon camera will be given back to us, it wasn't and we then were told to go to lost properly Auckland airport. We did so and filled out a form but with no response we phoned and emailed and were told its probably lost so to just claim
It! Nobody is helping and we have some important information in our camera bag too, please can somebody help it was on. 23 January 2013 we truly would appreciate some help to get it back..