iDealing Reviews - www.idealing.com

Click here if this is your business
★★☆☆☆
2.3 / 5
40% of users recommend this
Click here if this is your business
  • Speed of transfer

  • Value For Money

? Ask our helpful community of experts about this product or company
iDealing www.idealing.com - Ask a question now

Media Gallery for iDealing www.idealing.com

iDealing www.idealing.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“poor response to emails, NO phone number”

Written on: 10/07/2014 by dvdcap (1 review written)

Limited information as to your own holdings, you can get trading history but there is no statement to show shares out of the account in respect of CREST certificates . The shares just disappear with no paper trail. NO telephone number is a hindrance if you want to resolve an important issue. The Email response is erratic, on occasions I did not get any reply . One time I asked for my 8 digit account number, which is not displayed on your portfolio page, Im still waiting for the reply to that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not user friendly!”

Written on: 04/07/2014 by Rollins287 (1 review written)

Hopeless trying to get hold of these guys. Email only. I only ever have a response once I've emailed 2-3 times, tagged it as urgent and threatened to set the ombudsman on them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good value service but penny pinching and excessive...”

Written on: 16/05/2014 by Vargas376 (1 review written)

I have been with iDealing since 2001 and like the dashboard. However some orders placed without a previous quote appear as outstanding but are not executed. Cost me a few pounds. The tendency to round down dividends even when the decimals are 24.95559 is not really on. If the accumulated penny fractions go to a staff party fund or charity, fine and tell us but they do not go into thin air. There was an error on my account which I reported and the reply was also in error. I emailed again and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good dealing service but errors take a lot of sorting”

Written on: 15/05/2014

Been with iDealing since 2001 and like the dashboard. However some orders placed without a previous quote appear as oustanding but are not executed. Cost me a few pounds. The tendency to round down dividends even when the decimals are 24.95559 is not really on. If the accumulated penny fractions go to a staff party fund or charity, fine but they do not go into thin air. There was an error on my account which I reported and the reply was also in error. I emailed again and they 'phoned to say all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appallingly Poor Communications and Incorrect Dividends”

Written on: 04/04/2014 by Yamilet488 (1 review written)

I begrudge giving them one star. I'd Iike to give them minus 5 stars. They just don't and won't communicate. They also don't pay you the full amount of dividends. I started the transfer to iWeb a couple of months ago but I'm still waiting for idealing.com to transfer my cash balances >£25k! I despair!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Long term client”

Written on: 21/01/2014

I have been a client at idealing.com since 2001 with ISA, Joint dealing, SIPP and bare trust accounts. They have been excellent to deal with, even adding securities that were not immediately available on their trading platform. Their admin charges are very low as well as dealing costs. The dealer dashboard is great to use too. Funds transferred in are available online within minutes as are the proceeds of any sales. My only (minor) gripe is the need to send in paperwork to withdraw funds… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Withdraw Funds Not”

Written on: 09/11/2013

I had transferred my Isa a/c to Hargreaves Lansdown it took 5 weeks and I had to chase the balancing monies. They waited until monies had been transferred before replying. I needed certificates and I was not prepared to pay their charges. The new site is hard to use. They paid my monies over mid August. Paul… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Slow to credit account with funds”

Written on: 07/10/2013 by Marran10 (1 review written)

I sent funds over to my account to purchase shares and although this was an instant transfer funds did not appear on my account and although I sent multiple emails of complaint I received no response. Very poor service. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Product”

Written on: 20/09/2013 by D_and_C (1 review written)

Surprised at bad reviews here ... I have been with them for my self select ISA for 12 years and been perfectly happy with their service. Website is always available, prices are pretty much up to date. Trading is easy and cheap and allows stop loss orders. All can be done online which suits me, no paperwork and I can download values to my pc and Excel, etc. When I've had a query or wanted to do sth different my emails are answered very quickly. All in all would highly recommend them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Really Fast transfer when withdrawing funds.”

Written on: 02/08/2013

I urgently needed some cash for a house purchase and became very concerned after reading other reviews on this website regarding money transfer times. After selling some shares (mixture of ISAs and non-ISAs), I waited for 3 days and then sent in the "Withdrawal form" which I had downloaded from the iDealing website. I sent this first class post on 31th July 2013 and on August 2nd the money was in my account.! I may have been lucky, but I have not had any problems with idealing for the 5 years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Agree, shocking customer service and costs”

Written on: 30/05/2013 by BigBruv (4 reviews written)

In the days of low cost platforms, idealing.com has a lot to learn when it comes to customer service and costs. I had in fact wanted to stay with their service because the online trading platform is actually quite good. However the associated customer service is poor and the costs which are incurred everytime you request something are outrageous. I have always had issues with their customer service but my most recent problems started when asking them to consolidate and old PEP account with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking ”

Written on: 24/04/2013 by bigbucks1 (1 review written)

Still waiting for my funds back, closed my ISA account over a month ago ! very worrying !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Great until you come to leave!”

Written on: 22/03/2013

I've been with iDealing since the very beginning. I've been very happy with their no frills execution only service. I'm in the process of buying a house and so need money for deposits etc. I had cash sitting in my accounts and applied to close a Standard, ISA and PEP account, I had to do this by post and did so a week and a half ago. I asked for the balance to be paid via BACS into my current account. I became panicky yesterday when i'd heard nothing, my current account hadn't been credited… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful Service”

Written on: 15/03/2013

Given the size of the exit charges I had expected a quick closure and transfer of funds. Still waiting after 4 weeks and no reply to emails. Awful service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Everthing works well for me”

Written on: 19/08/2012 by dividend-hound (1 review written)

I did close the account with idealing about 3 years ago (I needed the dosh for a business deal) I withdrew all but £60 with no problem. I re-invested with Idealing and now have 2 years full allowance ISA with them. They are easy to contact by phone (number on dealer dash board)and I always get good response when I ring them. I was with Halifax before...now they were a nightmare (up to 20 mins to execute an instruction) On the issue of closing an account - When I closed the Halifax (to transfer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tseugaj's Response to dividend-hound's Review

Written on: 07/02/2013

I've been with iDealing for about 10 years and have always had good service from them. Their admin team are easy to contact and always very helpful. I closed my standard account last year (£60 charge) then needed to open it again when transferring shares from my company SIP and they offered to refund the charge without asking.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Useful facilities”

Written on: 19/04/2012 by Tincup (1 review written)

Low brokerage costs. Straight forward website. Useful price minding services. Access to SETTS. Administration has been straight forward. Postal requirement for withdrawals, but that makes sense to give security to the account… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Excellent Service and Prices”

Written on: 23/03/2012 by SIMON65 (1 review written)

I have been with iDealing for over a year now. I am glad I moved my accounts from my old broker. The Dealing Desk answer the phone straight away if I am unable to trade online and the prices they get for me are excellent. I only trade on the the LSE and there are no hidden extra charges, the GBP 9.90 Commission charge any trade any size on the phone or online is value for money. If I am not sure about something I can send an e-mail and receive an accurate response within an hour or so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pretty useless - Hidden costs”

Written on: 23/12/2011

I've had an ISA with these guys for years and a standard share dealing account. It takes them ages to reply to emails. Replies tend to verge on the side of rudeness. They also charged me £60 to close my standard share dealing account. It took months for them to close it. I received no confirmation of its closure and was not aware of the £60 up front since the charge for this is hidden in the small print. Beware!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Review of iDealing www.idealing.com”

Written on: 30/05/2011 by ShareDealer (1 review written)

Don't touch this service. iDealing are not good value for money since there are providers that do not charge annual fees with similar dealing charges, who do not provide the repeated BAD service I have received from iDealing. iDealing have been responsible for late settlement with 12 of my stocks, their response when it finally arrives to my complaints was totally unsympathetic. iDealing have forced me to make cheque withdrawal costing me £5 per cheque, not allowing me to use their stated… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to ShareDealer's Review

Written on: 16/06/2011

Try JPJShare.com, great low cost execution only stockbroker with friendly & helpful staff.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Don't touch this service. ”

Written on: 05/05/2011

Don't touch this service.
Execution only and cheap as chips is all very fine, but when you want your own money back it's a nightmare.
As said elsewhere the service is non-existant and I am now going to the Ombudsman. I was happy to use the service but when you want out, you will find that they ignore your letters and ignore your emails and give you no telephone option.
Why wait until you're in my position and need the money - don't touch them ever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

R.gale123's Comment

Written on: 07/08/2014

Similarly I have now waited 5 weeks since I posted my completed "Account Closure Form" and heard nothing.. also with no response from the so called "support email" and no way to telephone. I deposited £1000 last year and am simply wanting to close the account and have the money returned (less the closure fee)...... I will update this feedback with any news
(now 07/08/14 sent closure form on 03/07/14)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview