Written on: 09/11/2013
I had transferred my Isa a/c to Hargreaves Lansdown it took 5 weeks and I had to chase the balancing monies. They waited until monies had been transferred before replying. I needed certificates and I was not prepared to pay their charges. The new site is hard to use. They paid my monies over mid August. Paul (read more)
Written on: 07/10/2013 by Marran10
I sent funds over to my account to purchase shares and although this was an instant transfer funds did not appear on my account and although I sent multiple emails of complaint I received no response. Very poor service. (read more)
Written on: 20/09/2013 by D_and_C
Surprised at bad reviews here ... I have been with them for my self select ISA for 12 years and been perfectly happy with their service. Website is always available, prices are pretty much up to date. Trading is easy and cheap and allows stop loss orders. All can be done online which suits me, no paperwork and I can download values to my pc and Excel, etc. When I've had a query or wanted to do sth different my emails are answered very quickly. All in all would highly recommend them. (read more)
Written on: 02/08/2013
I urgently needed some cash for a house purchase and became very concerned after reading other reviews on this website regarding money transfer times. After selling some shares (mixture of ISAs and non-ISAs), I waited for 3 days and then sent in the "Withdrawal form" which I had downloaded from the iDealing website. I sent this first class post on 31th July 2013 and on August 2nd the money was in my account.! I may have been lucky, but I have not had any problems with idealing for the 5... (read more)
Written on: 30/05/2013 by BigBruv (4 reviews written)
In the days of low cost platforms, idealing.com has a lot to learn when it comes to customer service and costs. I had in fact wanted to stay with their service because the online trading platform is actually quite good. However the associated customer service is poor and the costs which are incurred everytime you request something are outrageous. I have always had issues with their customer service but my most recent problems started when asking them to consolidate and old PEP account with... (read more)
Written on: 22/03/2013
I've been with iDealing since the very beginning. I've been very happy with their no frills execution only service. I'm in the process of buying a house and so need money for deposits etc. I had cash sitting in my accounts and applied to close a Standard, ISA and PEP account, I had to do this by post and did so a week and a half ago. I asked for the balance to be paid via BACS into my current account. I became panicky yesterday when i'd heard nothing, my current account hadn't been credited... (read more)
Written on: 19/08/2012 by dividend-hound
I did close the account with idealing about 3 years ago (I needed the dosh for a business deal) I withdrew all but £60 with no problem. I re-invested with Idealing and now have 2 years full allowance ISA with them. They are easy to contact by phone (number on dealer dash board)and I always get good response when I ring them. I was with Halifax before...now they were a nightmare (up to 20 mins to execute an instruction) On the issue of closing an account - When I closed the Halifax (to... (read more)
Written on: 19/04/2012 by Tincup (1 review written)
Low brokerage costs. Straight forward website. Useful price minding services. Access to SETTS. Administration has been straight forward. Postal requirement for withdrawals, but that makes sense to give security to the account. (read more)
Written on: 23/03/2012 by SIMON65 (1 review written)
I have been with iDealing for over a year now. I am glad I moved my accounts from my old broker. The Dealing Desk answer the phone straight away if I am unable to trade online and the prices they get for me are excellent. I only trade on the the LSE and there are no hidden extra charges, the GBP 9.90 Commission charge any trade any size on the phone or online is value for money. If I am not sure about something I can send an e-mail and receive an accurate response within an hour or so.... (read more)
Written on: 23/12/2011
I've had an ISA with these guys for years and a standard share dealing account. It takes them ages to reply to emails. Replies tend to verge on the side of rudeness. They also charged me £60 to close my standard share dealing account. It took months for them to close it. I received no confirmation of its closure and was not aware of the £60 up front since the charge for this is hidden in the small print. Beware!!!!! (read more)
Written on: 30/05/2011 by ShareDealer (1 review written)
Don't touch this service. iDealing are not good value for money since there are providers that do not charge annual fees with similar dealing charges, who do not provide the repeated BAD service I have received from iDealing. iDealing have been responsible for late settlement with 12 of my stocks, their response when it finally arrives to my complaints was totally unsympathetic. iDealing have forced me to make cheque withdrawal costing me £5 per cheque, not allowing me to use their... (read more)
Written on: 05/05/2011
Don't touch this service.
Execution only and cheap as chips is all very fine, but when you want your own money back it's a nightmare.
As said elsewhere the service is non-existant and I am now going to the Ombudsman. I was happy to use the service but when you want out, you will find that they ignore your letters and ignore your emails and give you no telephone option.
Why wait until you're in my position and need the money - don't touch them ever.... (read more)
Written on: 20/01/2011
i am puzzled by the negative comments - it is cheap and cheerful and does that well - you don't expect a Rolls Royce when you buy a Mini, but for value for money iDealing is far better than the alternatives, and much better than the share dealing of any of the big banks (read more)
Written on: 13/12/2010
Terrible service, multiple hidden charges, desperately difficult to withdraw funds.
Avoid at all costs. (read more)
Written on: 14/06/2010
Website is down. I can't contact anyone by phone. Useless. (read more)
Written on: 09/10/2009
Be very wary - when closing accounts, it's a nightmare! It has taken them nearly 3 MONTHS to close mine. They are fine for basic dealing but anything outside that you're really on your own. You cannot speak to anyone. E-mails take forever to be replied to - if at all.
Closing charges for my ISA account £60, £15 for each line of stock and £5 to send a cheque to my new broker - apparently this is compulsory, however no-one will tell you that. Transparent timescales should be advised... (read more)
Written on: 22/01/2009 by willcj (1 review written)
Am surprised by the amount of negative feedback iDealing has received on this website. They are definitely a no-frills broker with an unsophisticated website - and all the better for it! If you want research, go to Digital Look. By a quirk of history, my ISA/PEP is with iDealing whilst non-tax-wrapper holdings with IWeb. Customer Service of the latter is poor in comparison, especially after the HBOS takeover from Sao Paolo. I like the fact that with iDealing you can get a single... (read more)
Written on: 06/11/2008 by 151rab (1 review written)
Electronic share dividend clearance and entered in account excellent. Able to see all dividend and share transactions over various time frames upto one year. (read more)
Written on: 02/10/2008 by mwronebay (1 review written)
My main grouse is when I look at the portfolio when coming n from work. The portfolio and price watch screens are never correct in the evenings, the price change is only the movement seen between 16:30 and when the market settles down. Recently while travelling on business I just missed the B&B collapse because by the time I logged in the price movement was 0.5p from 20.5 to 20.0 - not the seismic shift of the day.
The number of times on smaller stock the limits are so small as to be 200-300... (read more)
Written on: 09/05/2008 by fredxx (1 review written)
I had a Maxi ISA with Idealing and transferring it to another provider was a nightmare no communication no documentation and they charged me a £60 transfer fee. They took a full 30 days to transfer a cash balance only. At the moment I am trying to get them to confirm in writing that they have charged me £60 to do the transfer as my new provider will refund the charge.
Based on my experience trying to leave Idealing. (read more)
Written on: 12/05/2006 by XX (39 reviews written)
I have good news for those of you who may have suffered the same by the stock & share ISA providers like iDealing. The UK tax authority has clarified that the 20% tax charged on the interests earned on a stock & share ISA cash balance was wrong. You could call the Inland Revenue ISA helpline on 0845 604 1701 to check it up.
If you wish to claim it back, make sure you have the proof that you have been taxed. Ditch the ISA providers who tax you on the interests earned on your cash balance,... (read more)
Written on: 19/04/2006 by XX (39 reviews written)
Normal banks or financial institutions all provide tax certificates after deducting a flat rate charge of 20% on interest paid into your account on behalf of the Inland Revenue, but never iDealing. Even after I had requested it, and they admitted my account was 'paid net' for years, they still declined to provide. 'The 20% deduction, should be referred to as a charge and not tax.' their admin team smudged, then 'recommend that you speak to a qualified Tax adviser'. That is it!
They should... (read more)
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