The Car People Reviews - www.thecarpeople.co.uk

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★★★★★
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Latest Reviews

★☆☆☆☆

“Beware Warranties added unnecessarily”

Written on: 03/05/2015 by jpMoore165 (1 review written)

Beware of additional warranties automatically added by the sales person the majority of cars are still covered under the manufacturers warranty I would never buy a car from here, the rear view mirror was hanging off and the staff member had to hold it on the test drive to stop it from swinging, from there things went down hill. The sales assistant then proceeded to go through the financial details adding a warranty to the overall cost. Why I asked! When the car still has the remainder of the… Read Full Review

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★★★★☆

“Polite and efficient staff”

Written on: 03/05/2015

Great car buying experience, no pushy car sales people jumping on you as soon as you start looking. Allowed me to look at cars in my own time, sit in them , ask questions without any pressure to buy, I had seen a vw in wakefield but just out of my price range and let the showroom, the car people called me on Sunday to ask if I needed any help and that they had a car at the sheffield depo if I would like to view online and call to see it. I was really happy with the follow up service provided… Read Full Review

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★★★★★

“great car buying expeirence ”

Written on: 02/05/2015 by AedanFaulkner459 (1 review written)

Fantastic service and would defiantly buy again from the car people, no hassle what so ever didn't try pressuring me to buying, I went to evans halahaw ford before trying car people and what a waste of time that was practically wanting me to buy the car before even taking a car for a test drive none of that here, fiance rates seem high to start with but can soon come down to suit what your happy with dont just go with the standard 14.9% Overall expeirence very happy and would use again… Read Full Review

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★☆☆☆☆

“Hassle”

Written on: 02/05/2015 by Fred6644 (1 review written)

They hassle free way to buy a car. WHAT A JOKE over the last 2 weeks I have had nothing but hassle no one returns phone calls or replays to emails when somebody does answer the phone they can't answer your questions because they aren't dealing with your purchase. Complete and utter waste of time I certainly would not recommend to my worst enemy let alone a friend… Read Full Review

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★★★★★

“looked after.”

Written on: 02/05/2015 by Giovannyx243 (1 review written)

I was left alone to look around the cars with out been hassled. this is a much better way. then when I did need the information I was well looked after and supplied with the information I required with no nonsense."excellent"… Read Full Review

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★★★★★

“The Car Perfect”

Written on: 01/05/2015 by Jayvon13 (1 review written)

Bought our 9th or 10th car from the Car People last week. Out of these only one car developed a fault, this at the end of the first month. After some fair, honest and straight talking we were sent a cheque for the cost of the repair (approx £900.00) and a friendly letter from the MD. We have two cars at home and both from the Car People. No hassle, no pressure just easy going sales. Unlike a recent review we have found the pre sales and after sales service excellent and helpful. All questions… Read Full Review

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★★★★★

“Great”

Written on: 01/05/2015 by 42Lane (1 review written)

We went to car people in ashton underlying ,They were very professional,helpful,they did not talk us in buying any car ,we were left alone to chose our car.while we made up our mind ,they went throught the process no pressure.When our car was ready they even sent the sale man to come and pick us up.The guy who went through the payment process was very help full He explain all the feature in the car have it work. There service did not stop there they rang us a week later to see how we were going… Read Full Review

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★☆☆☆☆

“Sold us a dangerous car and then didn't want to know.”

Written on: 29/04/2015 by amstairlifts (1 review written)

We bought a car from thecarpeople, less than one year old with 8000 miles on the clock. After 6 months the suspension snapped. Ok these things happen, we took it to the main dealer and they fixed it under warranty no problem. 2 weeks later the car had a full main dealer service and 2 weeks after that the suspension snapped again. There is an obvious issue with the car, the dealer claim they've never seen it before making it an issue with our car only. As this is a safety issue thecarpeople are… Read Full Review

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Steve Fish's Response to amstairlifts's Review

Written on: 29/04/2015

The car has had a mechanical fault being repaired under the manufactures warranty at no cost to the customer and The Car People have confirmed a number of times in writing that we will support the customer 100% should the dealer not honor a repair. Having spoken to the main dealer they have confirmed this will all be sorted by manufacture as per their warranty agreement. We do not understand the customers negative comments in the instance.

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Amstairlifts's reply to Steve Fish's Comment

Written on: 29/04/2015

Its amazing how thecarpeople can reply to this yet they ignore an email sent to them at 9:30 this morning.
The car is unsafe, they have been informed of this. They have also been informed that they are legally responsible. Their attitude is 'it's being fixed (again) and if you don't like it tuff'.
Putting the car back on the road is endangering lives, I have a 2 year old son and they expect me to put him back in a car where the suspension has snapped twice in as many months.

These people are a joke and have no decency.

They say they don't understand my complaint? Thats because they're not listening.

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Steve Fish's reply to Amstairlifts's Comment

Written on: 30/04/2015

We have replied to every one of the customers emails in a very prompt manor and have offered full support in making sure the repair is carried out to the manufactures guidelines, which we can only presume will be safe repair.

There is no way we can know if a vehicle will have a mechanical concern 10 months after collection but we would have assisted the customer in a professional manor had this not been under manufactures warranty which is exactly why they offer this on new cars in case a customers needs support with a repair.

The repair is being carried out at no cost to the customer by a main dealer so there is no reason to doubt the quality of repair and hope this will resolve the matter on the their behalf.

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Amstairlifts's reply to Steve Fish's Comment

Written on: 30/04/2015

They have not replied to my latest email sent yesterday morning. These people are lying. Also THE CAR IS UNSAFE!

We were told last time it was safe and it has happened again. The car was serviced 3 weeks ago and there was nothing picked up on the service, it the suspension is going to break without warning then that is without a doubt unsafe. The dealer doesn't know what happened or why, they have told us this.

The retailer has a legal responsibility and we have a legal right to a refund and the grounds of safety and the vehicle not being fit for purpose. Thecarpeople are refusing to acknowledge this and are shirking their legal responsibilities.

as you can see from both their comments their attitude is 'it's getting fixed we don't care'

We have spoken to trading standards and they have informed us that we are right and thecarpeople are jointly responsible with the finance company.

It is about time these people did what is right and stopped being typical greedy car salesmen.

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★☆☆☆☆

“I will never spend another penny there ”

Written on: 28/04/2015 by Vexed1977 (1 review written)

I've had my car for 55 days now and it's been back to the car people 7 times first because it managed to pass an m.o.t with window wipers that didn't work then a leak that flooded the boot then the hand break stopped working also bits of trim fell of then the clutch went I was told it was fixed when in reality wd40 never fixed a clutch as far as I know hence it is now in for a new clutch I've said I'd like to give the car back I was told I couldn't I had three choices swap for a car that's done… Read Full Review

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★★★★★

“excellent service from start to finish”

Written on: 28/04/2015

Whilst looking at cars I was not hassled. When I was ready to look closely at a car I was shown round the controls and offered a test drive.when I decided to buy the car I was taken through the buying process efficiently, with all options fully explained.The whole experience was hassle free and friendly.I would highly recommend this service… Read Full Review

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★★★★☆

“happy car buyer”

Written on: 27/04/2015 by geoff1961 (1 review written)

nothing was too much trouble I felt no pressure and could look at and test as many cars as I wished with a very helpful and patient salesman only too happy to help. I had the time to pick the right car for me… Read Full Review

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★★★★★

“Excellent as always”

Written on: 27/04/2015 by Maddenuv39 (1 review written)

Always great service and happy to help.... Don't have time to write a massive essay but if you are after a car at a good price and hassle free 100% go here… Read Full Review

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★★★★★

“Very impressed!”

Written on: 26/04/2015 by 119MacKinnon (1 review written)

I had seen a few DS3's on The car people's website and fell in love straight away! So called over to their branch, and saw the car in person. We had no hassle from anyone, and was approached by a member of staff who helped us tremendously, spoke the truth, down to earth. The reception area was clean and tidy and very presentable. I would be more than happy to recommend to other people. This was my first car I was getting finance on, so has little hope I would be accepted but the car people were… Read Full Review

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★★★★★

“Stunning customer service”

Written on: 25/04/2015 by 416Daly (1 review written)

Recently ought a new car from the Car People and I was absolutely delighted with the service. From the sales person to the handover agents the service was excellent. The attention to detail regarding every aspect of the purchase was dealt with a smile and with the intention of putting me at ease. If I needed some explanations it was never too much trouble. I would absolutely recommend The Car People to anybody. Thank you fro a great experience… Read Full Review

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★★★★★

“Hassle Free with a price that's guarenteed ”

Written on: 24/04/2015 by Star4 (1 review written)

As soon as we entered the show room, we were greeted with a friendly smile and welcome. No pressure, no intimidation to buy, just a member of staff to guide us to the make of car we asked to view. We were able to look around at our leisure with no interruptions from sales. There was always some one on hand to help with any questions we needed to ask and once we had decided to ask for assistance we were given 100% attention. The Sales Rep was friendly, answered all our queries regarding the… Read Full Review

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★★★★★

“Car Purchase”

Written on: 24/04/2015 by Crazydiver (1 review written)

We found the whole experience of buying a car from The Car People very relaxing. From our initial look around to collecting our new purchase we felt confident in our choice of supplier. We have no hesitation in recommending The Car People as the place to go for a used car… Read Full Review

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★★★★★

“Excellent service”

Written on: 24/04/2015

I received excellent service from all staff, from start to finish when I purchased my new car. The car was all ready for collection earlier than the time I had arranged as I traveled 3 hours to pick it up. My daughter recommended this company to me as she has purchased cars from them before, I would certainly come back again when I change this car. If you are looking for a car go and talk to the sales people as I found them very helpful… Read Full Review

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★★★★★

“Very happy, easy purchase”

Written on: 24/04/2015 by r1ch1970 (1 review written)

This is the second car we have bought from the car people and we are very happy with both the car and the service Thanks again Rich & fi… Read Full Review

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★★★★★

“5star service!”

Written on: 22/04/2015 by ndodge (1 review written)

My husband has bought several cars from the car people, this is my first, and I was very pleased with the whole process, I was made to feel valued and not just like it was another sale, from start to finish the process was easy, simple and effortless. I would highly recommend the car people to anyone looking for a new car, no pressure to buy, you're able to look round at your own leisure and look at as many cars as you like, it was a pleasure and I would certainly go there again… Read Full Review

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★★★★★

“excellent service would definitely recommend ”

Written on: 19/04/2015 by MeredithLevesque219 (1 review written)

Excellent service, salesman's wasn't pushey at all was happy for us to view different cars at out lesure nothing was too much trouble, he was happy to spend as much Time as needed with us, he answered any question we asked, very friendly & approachable, would definitely but from car people again, & recommended to our friends, was a very pleased to stress free easy way to buy a car… Read Full Review

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