Written on: 06/05/2013 by ChrisSchmid (1 review written)
One of the reasons I chose Nomads travel insurance was that you can extend your policy during travels. Towards the End of my policy i had an kiteboard accident and hurt my hip. Since i had upgraded my policy to include kiteboarding i knew if shouldn't be a problem. I was also staying at my chosen location a bit longer, so I extended my policy. The follow-up treatment of the injury dragged on a bit (1 month) as the Radiological clinics in Australia are flat out and I was referred to... (read more)
Written on: 03/05/2013
This insurans have 2000 more hidden clausuls then a normal insurance. its not worth having its only a waste of money! I got money stolen from my room by someone with a key and I found the person and reported it to the police and worldnomads answer; "Dear mr. We acknowledge receipt of your claim, however, we regret to inform you that we will unfortunately not be able to meet your request for compensation. In accordance with our policy conditions Art. 21.3 h, the insurance does not cover... (read more)
Written on: 28/04/2013 by mhamrah (1 review written)
My wife and I purchased WorldNomads insurance for a six-month trip to multiple countries. Luckily we didn't have any serious problems, but we did need minor medical care. WorldNomads was suprisingly easy to deal with; we called them for assistance in finding a hospital, they gave us numerous options and were very clear in outlining steps we needed to take. They also made numerous follow-up emails to ensure everything was okay. It was never difficult to get a person on the phone. We... (read more)
Written on: 13/04/2013 by antist4r (1 review written)
The great thing about World Nomads is that they are the only insurance company that I've found who operate in English, but will insure you wherever you are in the world. This is great for people like me who move around a lot. The infuriatingly stupid thing about World Nomads is that they expect you to create an account in order to buy or claim insurance, and the country you register with CANNOT BE CHANGED. So when you come to buy insurance in a new country, the system will not let... (read more)
Written on: 05/03/2013
I would not recommend World Nomads at all. I had their most expensive plan, I had to stop my trip because my mom had urgent surgery and they did not want to pay my trip back home, the reason? According to the dr my mom's injury happened when she was a kid, eventhough she had never had a problem or noticed she had an injury before. For this reason they didn't pay for my trip back home eventhough my mom was rushed into the emergency room... I have not worked with other companies but I would... (read more)
Written on: 22/02/2013 by src223
I am always a little worried when I see glowing reviews for world nomads. If you read their pds they offer very limited cover and will not cover you for any trip interruption while you are in country. Have had to cancel plans due to illness in the past I was told that I am only covered for the next country I'm visiting not my current location and if you read their PDS this is true. Should you be injured they will cover the cost of medical services and then leave you stranded in country to... (read more)
Written on: 21/02/2013
I needed travel insurance and was already out of my country of origin, so could not get any cover from a local company.I work on a cruise liner, so have insurance whilst at work, but not for when I leave and have local leave in the country of disembarking. A friend recommended World Nomads, and have been using them ever since. I have insured my sons on it too, while they were travelling. Will be using it again soon, as I have a break of 10 days in Australia. My partner will probably be using... (read more)
Written on: 17/02/2013
The most I expect from a travel insurance is that I can contact personnel wherever I go 24/7. The tips from experienced people are very important, too: to prevent unnecessary inconveniences.You can choose which risks are covered. (read more)
Written on: 16/02/2013
i think this is the best choice for travel insurance, but 2 years ago i had a problem with my baggage which was damaged...i asked for refund, i sent them every kind of document possible i had, at the end they asked me something that was impossible to have and i gave up. anyway i will buy it one more time cause the prices and the covers are very good. (read more)
Written on: 16/02/2013
In 2010 I had a bad fall about 5 hours before I was due to flight from Lima to JFK. I needed to go to the hospital instead of the airport. Locals took me to their local hospital where the bills totalled about $100. I emailed copies of the bills to World Nomads and, with the bills equalling my insurance excess they simply arranged and paid for a replacement flight for me to JFK a week later when the doctor approved me to fly. It was really a trouble free process. (read more)
Written on: 25/01/2013
And that is nothing. I have never been across a worse company than this in my whole life. My bag with all content was stolen in Chile and I therefore contacted them immediately to see if they could help me. After having explained briefly the situation I was simply told to vanish and contact my embassy. This was a bit amusing since embassies constantly urge you to get a travel insurance. The case was decided there and then with “sorry, we cannot help you, but make a claim and we can look... (read more)
Written on: 06/01/2013
I wanted to a) extend my policy and b) make a claim, but could not logon to the website. I tried numerous times and even changed my password a few times, but to no avail. I have emailed WN, but still haven't received a response. I'm guessing this is because I mentioned that I wanted to make a claim. I wish I had read the reviews before I decided to use WN. (read more)
Written on: 06/01/2013 by jdrago (1 review written)
Good level of coverage for the cost. Better than most products on the market. Easy to navigate the site. Simple and clear options. Small printing is avoided and the value for money is high when compared to other options available. (read more)
Written on: 13/12/2012 by ananas1234
To be fair World Nomads are the only company I can find that offers comprehensive travel insurance that can be purchased if you are a UK citizen starting your policy outside of the UK. I live in South Korea and need a policy that covers me starting trips from here. It is a little more expensive but it's accessible and easy to understand from the website. (read more)
Written on: 13/12/2012
I'm a UK resident and have been traveling around the world now for two years, no real plan, just drifting from one place to another, currently in New Zealand. My original UK insurance was with Insur&Go and was the cheapest for the cover that I could find in the UK (Worldwide annual cover), so that's the one I purchased. The website seem to me to indicate you could obtain up to a maxium of 18months and you can extend/renew! This maybe true but when mine ran out I was in Australia and I... (read more)
Written on: 15/10/2012
No cover for travel delay or other lost time. Might be ok if you're seriously injured. But lots of little things happen along the way too, and this doesn't cover them at all. I would have been better off saving my $200 and using it towards my hotel stay during my delay! (read more)
Written on: 10/10/2012 by gaz3342 (1 review written)
If you want travel insurance that actually offers cover, don't use world nomads. Yes, they are cheap, just like 25 year old rusty cars are cheap. The reason their prices are so low is because they don't actually pay out when things go wrong. I purchased one of their policies for my trip to America, during my holiday I was unfortunate to have two of my front teeth knocked out and I also lost my mobile phone. "Not to worry" I thought, "my travel insurance will cover both incidents... (read more)
Written on: 02/08/2012
World Nomads is a horrible insurance company and I would venture to say that they are a fraudulent one to boot. My flight was delayed and my luggage was lost on a recent trip to France. I have been sending receipts, copies of bank account statements, flight tickets, luggage tickets endlessly to this company. Now they want me to contact the air carrier and get written statements from them. They are just drowning me in busy work until I give up and forget my claim. Horrible, despicable,... (read more)
Written on: 01/08/2012
Hi I'd like to send love for this insurance company, how weird does that sound? We began using World Nomads a few years ago as our awareness of possible issues brought closer research into policy coverage than previously when we just went for cheapest. Fancy, it coming our as best for money as well! This company has a real feel good and do good flavor about it. The previous use membership log in is easy and embraces customers and the competitive pricing ensures we're there for life! We're... (read more)
Written on: 26/07/2012
I have used WorldNomads a few times, at least three. So far (thankfully) I haven't had to make a claim, but the process of buying insurance is nice and quick. It's great that it's all online. My only complaint is that once you sign up you can't change your home country. For a travel insurance site this seems a little close minded. I've had to make a new account each time I've moved to a new country. (read more)
Written on: 12/04/2012
So glad I read the reviews. I had been trying to get holiday insurance whilst living in Oz on a work visa for a trip to Thialand. I needed to clarify what was covered and if in fact they would insure me. ( lots of companies don't insure you unles you are a permanent resident of that country and permanent means not on a work visa) Their email several hours said and I quote You will need to visit our website and obtain your quote from there. If you enter that you are an Australian resident... (read more)
Written on: 02/04/2012 by Philip15 (1 review written)
I broke my leg in Japan whilst holding an insurance policy with World Nomads . I can definitely relate to the reviewers below who have had to fight every step of the process. In my experience the emergency assistance team (world nomads terminology for their call center) focused on ways to avoid a payout by searching for opportunities to deny my claim, refusing to return my calls/emails, unnecessarily dragging out the process through continual requests for information already supplied and by... (read more)
Written on: 08/02/2012 by aabbcccc
WTH. World nomads is extremely rubbish and their custoemr services were totally irrational and stupid!!!!! My iphone was stolen in underground in London and WorldNomad just REJECTED my claims because I CANNOT PROVE THE THEFT BY SEEING IT!!!!!! Who in the world could OBSERVE a theft without stopping it???? And it is not possible for them to compensate any money that's what i get! Even the police confirmed that the situation i encountered was DEFINITELY a THEFT, worldnomads won't recognise... (read more)
Written on: 20/10/2011 by sandystephenson
Do not be deceived by WorldNomads claims to be different to other insurance providers. I have had legitimate (and financially minor) claims rejected due to a post-facto 'interpretation' of an obscure technicality. I have taken several policies through them over the years without any claims but when we did suffer a loss (my 16 year old daughter was stranded at Washington airport for two days), they were a massive disappointment and totally unsympathetic. We will NEVER use their services again. (read more)
Written on: 26/09/2011 by jason_nevin
I went for World Nomads because it was recommended by a reputable website. I wish I'd read these reviews first!!! Basically I walked through a glass door on a 7th floor balcony. My injuries were covered (these were pretty minimal thankfully) but the glass showered onto the cars on the street below and caused quite alot of damage. It took about 8 days to get a reply but eventually World Nomad's underwriters said that the policy didn't cover damage to cars so I was left to pickup the bill... (read more)
Written on: 17/05/2011
I was impacted by the snowfall in England last Christmas and put in a claim for an additional £300 of expenses that were incurred as a result through cancellation/rebooking. The claim was not accepted with World Nomads advising that they only accept claims for cancellation that are made prior to the day of intended travel. The main reason I went with them is because I was able to take out the policy whilst living in the UK after leaving my own country of Australia.
Basically, World Nomads... (read more)
Written on: 15/04/2011
I have often sat at the computer reading reviews about companies, hotels, etc, and wondered if the reviews (the positive ones) had actually been written by 'real' people or representatives of that particular company. It's extremely difficult to know if the reviews are genuine or not. You sit there reading these awful experiences customers have had and think 'this won't happen to me, surely?'. And when the person warns 'DO NOT USE THIS COMPANY', you think to yourself 'oh they were probably... (read more)
Written on: 07/04/2011
I had two claims with these guys:
1) Mexicana went bankrupt. I had brought $500 of flights. Small print excluded company bankruptcies. No payout.
2) I had a bag stolen. contents: $600 3 year old camera. $150 cash. credit cards, licence. $800 value total. World nomads paid out $250 for the camera and $40 for the drivers license. minus $100 excess = $190 payout.
Summary: over $1300 of losses. I was paid out $190. I paid over $300 for the insurance. Why bother??? These guys make it REALLY... (read more)
Written on: 25/01/2011
I'm a UK citizen but have been based in China for a while so I took out a policy with World Nomads for a trip to Thailand and Laos because unlike other insurers WN don't insist you are in your home country when you take out the policy. I gave my UK address because that's the address on my credit card. Towards the end of my holiday I got a fever and wanted to delay my return to China because of the very real risk of being put in quarantine. When I contacted the company's agents they initially... (read more)
Written on: 19/01/2011
Don't buy this insurance if you are going to developing countries or areas such as South East Asia. Their terms and conditions are probably fine for first world countries but not if you're going somewhere off the beaten track.
Also they advertise that you can extend your insurance cover while away but it's very expensive to do so.
Lastly if you do make a claim you have to deal with their underwriter(s) who are completely unresponsive. (read more)
Written on: 06/01/2011
I am writing this why sitting in the hospital bed, waiting for this insurance company to contact the hospital where i am staying, it has been 3 days now.. I am about to be relised and the hospital will not let me go, until the insurance compnay has at least notified or contacted them in someway.
This is the joys of having travel insurance with this company. I have contacted the compnay 7 times trying to get someone to do something. I get told that they are so busy and that there is only 2... (read more)
Written on: 15/10/2010
I bought this insurance for a ski trip to Europe with my husband. The day before we were to leave my husband fell and broke his arm and we weren't able to go. I filed a claim and had no problems being reimbursed for our airfare and deposit on the rental car. Luckily, we hadn't paid for any more of the trip, so I didn't have to worry about hotel/lift ticket refunds. The process was easy and just required submitting the hospital report. We received our payments within a month or 6 weeks. (read more)
Written on: 23/09/2010
Beware of WN ! They claim to give you a extendible insurance, but they can decide whenever, to stop you from renewing it. That happened to us, while we were halfway through our multi-year trip. They offered us a new policy, but this was 5 times (!) more expensive than the one we had before... Just trying to make some extra bucks, I suppose...
FU WN! (read more)
Written on: 08/09/2010
I unsuccesfully tried to log in to extend my daughter's travel insurance when she extended her trip by 6 days. After many attempts to communicate through Access America's web tool (the company that issued the Letter of Confirmation),and then by phone, I was finally told that I needed to communicate with World Nomads Travel Protection (having to wait one busines day or more because of time zones) and that the product I attempted to extend was no longer being offered by the insurer.
I had... (read more)
Written on: 07/09/2010
Before buying the insurance, I was a bit wary after reading all the negative reviews. However I still bought the insurance with Worldnomads because they are cheaper than other companies I know of.
In the end I'm pretty satisfied with their services. I lost my camera during my trip and the claim process went through without any trouble. Although the wait was a bit long (3 months), they paid the cover ($250 per item - $100 excess = $150) pretty swiftly once the claim had been accepted.
This... (read more)
Written on: 08/06/2010
You have to be very wary of this product when buying it - as I did - as backpacker insurance. Basically the only flight you are covered for is your one out of the UK. Therefore to me they are misselling the policy as if you are a backpacker you are going to be on any number of flights - if these flights are delayed or cancelled, well that's just tough apparently.
However they did handle a claim for lost sunglasses quickly and professionally. (read more)
Written on: 06/06/2010
i did a snow season in canada and managed to have a crash and broke my collar bone and arm i had full cover to insure loss of income and my medical bills my trip to canada came extremly short due to this dodgie company i had the hospital send them my whole file 3 times and call them personally to say that that is all they need but still no payment this company wont evan have the decietcy to reply to my emails any more they are the scum of the earth i highly recomend NOONE goes with this... (read more)
Written on: 12/05/2010
They are very expensive, and when you need a refund, they find incredible excuses not to refund.
They are s@@t: DO NOT TRUST THEM!!!
You think than paying more you get more? Wrong! You pay more and you get nothing, not even when you have every right to make a claim!!! (read more)
Written on: 26/04/2010
Not worth the extra money. Just as s**t as the other travel insurance companies but you get to pay extra for the pleasure of being shafted by them. (read more)
Written on: 14/01/2010
Toward the end of a lovely trip to Thailand, I contracted food poisoning. I was taken to an international hospital in Bangkok and was admitted for severe dehydration, along with the typical food poisoning symptoms! Both my primary insurance and World Nomads provided the hospital with guarantees, allowing my admission. I spent three days in the hospital, and received world-class care.
My primary insurance (Premera Blue Cross) paid the hospital for all but my deductible and copay. World... (read more)
Written on: 13/01/2010
I bought the travel insurance for my parents, for their vacation (35+ days). It was very easy to understand and price was very accessible.
I was hoping to do not use their insurance, but my father got a small emergency, so we ended using it.
Even though I was suspicious, because I actually have to pay from my own pocket all the medical and medicine cost, I was greatly surprise with the efficiency that Worlnomads responded to our claim. In less than a week, they processed our claim and... (read more)
Written on: 14/12/2009
They will find any way to get out of paying your claim. Read all the fine print and get a lawyer to make sure you are really protected. AVOID. (read more)
Written on: 12/08/2009
I use World Nomads travel insurance all the time because although I didn't claim I have looked around and think you can define claim reviews into two baskets: all the medial claims are superbly handled which is why the reviews are all positive, and all the negative reviews are all complaints where a claim was denied. Now, call me a cynic but if you have travel insurance and need to make a non-medical claim and it's successful you really can't be bothered writing a review, so you have to ask... (read more)
Written on: 13/07/2009
We had 2 guys meeting up with a group of 20 from Seattle to Dulles. The flight was held on the ground because of weather in Dulles. The caused them to miss their fleight from Dulles to Frankfurt. While spending 24 hours in Dulles, World Nomads travel insurance was called.
Because their original flight out of Seattle hadn't been delayed at least 6 hours, their claim was denied. They were told "You can submit a claim, but it'll be denied."
They united with the group 24 hours later in... (read more)
Written on: 24/06/2009
I've been using World Nomads since 2005 and have only now submitted my second claim in 2009. The first was successful, but this time around after telling me I would be covered, they have delayed and kept me hanging with infrequent communication and no action. The process of this second claim is now onto the 7th month. During this time they told me they paid into my account, but then, no, they made a mistake and it didn't go through, and will do so. More than half a year later there is no... (read more)
Written on: 05/06/2009 by travelmatty
Have always used World Nomads Travel Insurance when I go away on trips. Im always safwe in the knowledge that no matter what I do I will be covered.
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