World Nomads Travel Insurance Reviews - www.worldnomads.com

★★★☆☆
3.3 / 5
63% of users recommend this
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Latest Reviews

★☆☆☆☆

“Flight cancelation not coveredD”

Written on: 25/06/2014 by Stokes157 (1 review written)

Due to a health condition I was declared unfit to fly and had to cancel my ticket. I thought - okay, sucks, but at least I am covered. But, World Nomad does NOT cover this cancellation, since I was not hospitalized (only declared unfit to fly). [They only cover this case, if you did not leave your home country yet]. And also for the medical treatment I had to pay the 100 Dollar. Therefore I see no need to buy an insurance (I even got the more expensive plan) that does not cover the most likely… Read Full Review

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★★★★★

“Amazing.....so far”

Written on: 30/05/2014 by Khcon (1 review written)

My significant other and I purchased World Nomads for a recent trekking trip to Everest Base Camp, as insurance was required by the expedition company. We researched online, and purchased WN based on price, comprehensive coverage, and most importantly the positive reviews. Thank goodness we did. I came down with acute mountain sickness and had to be evacuated to a hospital by helicopter. WN swiftly approved the evacuation. A representative was in contact while I was in the hospital. After… Read Full Review

By Worldnomads.com

Written on: 03/06/2014

Hi
We really appreciate you taking the time to post your feedback and we are so pleased that your experience with World Nomads, from dealing with the emergency medical assistance team through to the claims process was a positive one (even though the circumstances weren't so great). We do hope you made a speedy recovery and also that you managed to see some of the awesome scenery before you fell ill.
All the best and safe travels in the future.
Kellie
Customer Experience Specialist
Worldnomads.com

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★★☆☆☆

“Read the Fine Print and Beware ”

Written on: 22/04/2014 by AmareRoss (1 review written)

I recently had the misfortune of being hospitalised for one night in the USA. As turned out I only had bad reflux. But being cautious the hospital ran certain tests to see if I may have suffered a heart attack which thank the Lord I did not. Then the fun started with a mob called speciality assist based in London. When I contacted them about my claim on numerous occasions no one seemed to show any empathy and basically all answers they gave me appeared to be generic and very unhelpful. Even… Read Full Review

By Worldnomads.com

Written on: 05/05/2014

Hi
Thanks for taking the time to give us your feedback and I am sorry that your experience with Specialty Assist was not a positive one.We are also very concerned about the level of service you received as this is also not what we would expect for our customers. If you could email us with your name and policy number (and attention it to me) I would like to investigate your case as we also expect high levels of service from our partners,
Thanks and kind regards
Kellie
Customer Experience Specialist

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★☆☆☆☆

“World Nomad is TERRIBLE - Save your money”

Written on: 12/03/2014 by travelergirl (1 review written)

I recently traveled to Jordan and Israel, and there were bombings near the region I was going to visit in Israel the day before I crossed over so I made the decision to cut my trip short, before which I called World Nomad to make sure that this was covered under my policy. After weeks of paperwork, going back and forth, no response, I finally receive a "We can't reimburse you for your flight change because the bombing in Israel was 9 miles away from your destination and you have to be within 1… Read Full Review

By Worldnomads.com

Written on: 15/03/2014

Hi.
I am sorry that your experience with World Nomads was not a positive one. If you would like us to investigate your case ( as the response you say you received in relation to your claim does seem to be a little unusual but as we offer 5 different policies depending on where you're from, it is hard to clarify without knowing where you are from) , email us with your name and policy number.
Kind regards
Kellie
Customer Service Specialist

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★☆☆☆☆

“World Nomads: pay attention!!!”

Written on: 18/02/2014 by Alberto62 (1 review written)

Unfortunately I signed a contract with this company to cover the risks of a 5 months long journey. Before leaving one of the airlines with which I booked some flights cancelled two of them, forcing me to seek alternative flights. One of my first thoughts was: luckily I did an insurance policy! After several phone calls and several emails, after a week, they replied that such a case is not covered, because I have not yet left my resident country and pre-departure cancellation is only intended… Read Full Review

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★☆☆☆☆

“Will not be using”

Written on: 29/10/2013

I have not yet brought any insurance from this company and I will not be after seeing how many obviously fake reviews are on this site. There are so many that are left by people who have only left a single review. I find it implausible that someone would create an account simply to leave positive feedback for an insurance company, especially as most of the reviewers appear not to have made a claim. The only genuine reviews appear to be people saying that the small print appears to exclude all… Read Full Review

Jefferyl's Comment

Written on: 23/11/2013

After reading 50 of these reviews, I have to agree. Many good ones are obviously fake, many reviews by people who haven't made a claim, and others not happy that the small print excluded their claim.

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Nikkimisurelli's Comment

Written on: 30/12/2013

My review was genuine! I am a real person with a real policy through them, and I've had all positive experiences with my MULTIPLE claims! I'm still insured by them and plan to continue for as long as I travel! I rarely write reviews for anything, but I think the company did send an email encouraging it's customer to write reviews, especially after a claim. So I did.
-Nikki

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Enajo's Comment

Written on: 25/11/2013

Mine was not fake. I have used World Nomads so many times and have been pleased... I created an account here just to leave a single review.

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★★★★★

“I was very pleased with service and coverage. I will...”

Written on: 17/10/2013

I was very pleased with service and coverage. I will definitely use them again. The draw back is you must buy blocks of time verses days of travel. I was one day over and had to buy another week… Read Full Review

By Worldnomads.com

Written on: 23/10/2013

Hi. Thanks so much for your feedback , we do appreciate you taking the time to let us know your thoughts and we are pleased you found the policy suitable for your needs. Regarding the time blocks, we are aware this can often be a little restrictive and we are working on changing this to enable the choice of exact days rather than specific time blocks which are currently offered. It is a work in progress.All the best and thanks once again for your feedback. Kellie

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★★★★☆

“Easy sign up”

Written on: 02/10/2013

Excellent overview of services included. Hope I don't need it but good peace of mind with all insurances (health, baggage & cancellation) covered under one. Not cheap but fair price and hopefully reliable as endorsed by the lonely planet. The excess explanation was a bit confusing, I need an example to understand the insurance jargon. Would recommend this insurance but I suppose the proof comes when you need to use it. Hope I can depend on you Nomads! :) … Read Full Review

By Worldnomads.com

Written on: 12/10/2013

Hi

Thanks for taking the time to give us your feedback. We're really pleased you liked what you saw on our website and the policy suits your needs.

To clarify, the 'excess' is an amount charged by the insurer when you make a claim for one ‘event’. If for example, you break your arm while travelling, then you can submit a claim for the costs associated with doctors consultation fees, x-rays, prescribed medication and follow up doctors visits. As all this treatment would be under the one 'event', the excess is charged only once. You would submit all the costs for the treatment you received while travelling and your reimbursement (should the claim be successful) would be the total amount claimed less excess amount.

Safe travels,
Kellie

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★★★★★

“Great Service”

Written on: 02/10/2013

I think they are N* 1 on the web... Highly recommended... Have a save trip... Luigi… Read Full Review

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★★★★★

“Peace of Mind”

Written on: 30/09/2013

I have mainly used World Nomads for travel insurance and have found them to be very easy to deal with in relation to an injury I received when travelling. They made dealing with doctors and the healing process easier and provided reassurance when I needed it. It was great to know that someone had my back when I was not feeling totally up to scratch. As well as always being aware they were there to help if any accident or mishaps should arise, I enjoyed that they offered scholarships to… Read Full Review

By Worldnomads.com

Written on: 12/10/2013

Hello,

Thank you so much for your review. We're so pleased that our insurer was there to help you when you needed it most.

From all of us at World Nomads: We really appreciate your feedback and wish you all the best for safe travels in the future.

All the best,
Kellie

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Cochinito's Comment

Written on: 26/11/2013

Sounds like this has been written by a marketing graduate intern at World nomads.

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Cochinito's Comment

Written on: 26/11/2013

Sounds almost too good to be fake.

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★☆☆☆☆

“Don't be fooled by the fake 5 star reviews!”

Written on: 30/09/2013 by Marlosian (1 review written)

I've read every review for World Nomads and it has become clear that as a reaction to the multiple 1 star reviews firstly submitted on reviewcentre.com, multiple, obviously fake 5 star reviews have been posted. By now I'm not even concerned about the quality of the insurance offered by WorldNomads, I'm interested more in the abuse of this websites services and the lack of legitimacy in the content. Being properly covered by your insurance company is incredibly important and serious… Read Full Review

Atlepatle's Response to Marlosian's Review

Written on: 18/10/2013

Any updates on the fake reviews? This company is horrible.

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Marlosian's reply to Atlepatle's Comment

Written on: 18/10/2013

No! I reported the issue to reviewcentre.com and am yet to get any response. Very disappointed.

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★★★★★

“Exceptional Service”

Written on: 26/09/2013 by jeannemontana (1 review written)

I have been treated exceptionally well by the people of World Nomads. Real people with friendly, caring, expeditious answers and results! We had to cancel one of our trips due to the illness and then death of our father.Our claim was handled extremely fast. … Read Full Review

By Worldnomads.com

Written on: 12/10/2013

Hi Jeanne

From all of us at World Nomads, please accept our sincere condolences.

We are so pleased that the claims team were exceptional and that the claims process did not create any further stress at such a difficult time.We greatly appreciate your feedback.

Kind regards,
Kellie James
WorldNomads.com

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★★★★★

“Simply the Best !!!”

Written on: 23/09/2013 by Massiglo (1 review written)

Sono un cliente fisso e penso che viaggerò semprecon voi in futuro. Il servizio di assistenza post vendita è perfetto, ho avuto bisogno di aiuto e ho trovato subito quello che cercavo !!!… Read Full Review

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★★★★☆

“Excellent cover”

Written on: 20/09/2013

This is my 3rd policy with World Nomads & used them to cover others too! Great cover, just hoping that they'll use actual dates soon rather than 'blocks' to make it even more affordable. Disclaimer, I've yet to make a claim, but I hope the same level of service will apply should I need to!… Read Full Review

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★★★★★

“Easy and Fast to buy and get confirmation.”

Written on: 19/09/2013

The website is easy, clear and fast helping to buy the insurance to all family during the traviling on vacations. This is the first time that I hear about World Nomads and I`d like to recommend more messages and negotiation with Multinational Companies offering services and packages. There is a system paymant that could be include in order to have tax reduced. Its a additiona optiom. I hope don`t need to use having a fantastic travel and experience with my family on Disney… Read Full Review

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★☆☆☆☆

“Didn't get any refund!!!!”

Written on: 19/09/2013

I had an extremely bad experience and I didn't get any refund for my medical visits. Extremely expensive and of no use… Read Full Review

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★★★★★

“Insurance after the fact”

Written on: 19/09/2013

I had spent ages trying to find an insurance company that would cover me while I was away, i.e., after i'd life the UK. WorldNomads is one of the only companies that provided me with that flexibility… Read Full Review

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★★★★☆

“Quick and Easy ”

Written on: 17/09/2013

Great website nice and easy to get the cover you want,great for people who like to do some action sports while on holidays.Quick and easy with great support if you are unsure about anything… Read Full Review

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★★★★★

“outstanding service”

Written on: 17/09/2013 by jona4 (1 review written)

As a traveler that experienced some challenges on my last trip to Nepal, I was so very satisfied as to how my claims were handled. They were very good at getting back to me when I needed questions answered. They walked me through my situation and were just so extremely helpful I can't say enough about them. I turned in two claims and only one was approved. Within the policy it required receipts and unfortunately in the Himalayans everything is cash so I do understand the refusal of payment… Read Full Review

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★★★★★

“no worries”

Written on: 13/09/2013 by kimkoei (1 review written)

I fell and badly sprained my ankle while in the Ventana wilderness in the California. I did struggle to get through to to the emergency contact number WN had given me as it was in Denmark and I only had a satellite phone and phone cards, but I eventually did get through and the lady I spoke to was very helpful - and she spoke perfect english. While the urgent care place I went to in Monterey didn't even want to hear about travel insurance they did give me the full receipt, so when I got back to… Read Full Review

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