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| Value for Money | 5.1/10  |
|---|---|
| Reviewer Rating | 4/10 |
| Overall Rating | 3.9/10  |
Full review by
Guest.
on 16th Jul 2008
User Rating : 0
Respect :
0
Good Points: They do answer the phone.
Bad Points: Customer service.
General comments: I had 2 parcels collected on Monday with Interparcel, got routed to the wrong depot, was told it was on a train to the correct depot, Tuesday.
Wednesday, still no parcel in the correct depot no one can find it now but will put on special delivery for b4 10am the next day.
Still no parcel now they think it has been lost altogether. Well believe it or not but this box is 33kg and a two man lift!
Guest.'s review and ratings | 85 words
Review by
Guest.
on 7th Jul 2008
User Rating : 3
Respect :
0
Used Interparcel for 2 years with no problems (apart from one courier coming earlier than planned) however, today the have failed to collect two of my parcels via UPS! The time slot was 9-5pm. They have my mobile number but no calls were received. I will not use them again.
Guest.'s full review | 90 words
Review by
citysleuth
on 25th Jun 2008
User Rating : 1
Respect :
0
This is an update to my review of 2nd June 08, where InterParcel had only delivered 2 out of 3 packages - some two weeks after I sent them on a next-day delivery service...And one, containing an brand new 22" LCD screen was still missing.
Well, surprise surprise, the brand new LCD went missing permanently! Lucky I'd paid InterParcel for an extra £500 insurance cover, I thought.
Response from InterParcel: was along the lines of "So sorry we lost your precious goods; however - LCD screens ...
citysleuth's full review | 237 words
Review by
citysleuth
on 2nd Jun 2008
User Rating : 1
Respect :
0
I recently used Interparcel to ship three large items back to London from an exhibition I ran in St Andrews, Scotland. I paid £120 for same day collection on Friday 23rd May, and next day Saturday delivery to my home. 10 days later and they have still only delivered one item and the other packages containing valuable equipment are still missing.
The carrier appointed by Interparcel was TNT, and their failures are too numerous to describe in detail but the short form is as follows:
1. TN ...
citysleuth's full review | 363 words
Review by
Katerlinchen
on 30th May 2008
User Rating : 8
Respect :
0
I am currently moving from the UK to Germany and sent 11 moving boxes with DHL through Interparcel. DHL showed up on the day I had requested (28.05.08) at 10:45 am. I just received the message from the consignee that all boxes had been delivered today (30.05.08) at 8:30 am and seem to be undamaged.
I haven't seen the boxes myself yet but I think I would use Interparcel and DHL again! Cheapest offer and really quick delivery.
Katerlinchen's full review | 111 words
Review by
angryman2
on 9th May 2008
User Rating : 0
Respect :
0
They have lost a £700 parcel due to it going to the WRONG COUNTRY!br/>I do not find this is normal. This is super incompetence!When I complained, they try and say it's not their fault and is the shippers fault, but because they take money for a service aren't they legally bound to your item?
angryman2's full review | 71 words
Review by
Guest.
on 22nd Apr 2008
User Rating : 2
Respect :
0
Interparcel were quick to blame DHL. Inspite of the fact that my contact details were on the package (as instructed) no-one from DHL or Interparcel contacted me to advise that additional information was required. When I contacted Customer Services in Interparcel I was given the wrong advice, and assurances that all was sorted. Inspite of the fact that they did make an effort and facilitated the sending of the additional information required, emphasising the urgent nature of the package, no-one i ...
Guest.'s full review | 160 words
Review by
Gonul Bahur
on 19th Apr 2008
User Rating : 0
Respect :
0
Interparcel picked up my parcel up on 24th of February 2008 and up to today which is 18th of April 2008 and they never delivered the parcel! I have called, sent emails, sent recorded letters to them but they never ever came back to me. Paid for insurance and wanted to make a claim, I have been told again that they will come back to me but no one did and every single time that I called I have been told the same thing: I am so annoyed! The parcel that I have sent which contained present for my 2 m ...
Gonul Bahur's full review | 181 words
Review by
lisa1966
on 1st Apr 2008
User Rating : 7
Respect :
0
Overall Interparcel is good value for money. I have sent approx 20 parcels in the last 5 months and have not had a problem yet. Excellent onsite tracking system. Delivery Labels can be downloaded but are also e-mailed too in case of any problems.
lisa1966's full review | 57 words
Review by
Guest.
on 21st Mar 2008
User Rating : 0
Respect :
0
Interparcel's telephone line for customer services kept me waiting for at least 10 minutes before someone spoke to me.
If anything goes wrong, long delays take place (and I mean long), because they refuse to do anything themselves and insist that it's DHL/Fedex/whoever's fault. Because they have to consult the courier companies rather than deal with the problem themselves, I have had a parcel sitting abroad awaiting delivery for over 2 weeks!
DHL tells me that Interparcel should deal with the ...
Guest.'s full review | 144 words
Review by
Guest.
on 11th Mar 2008
User Rating : 0
Respect :
0
InterParcel say pickup can be up to 5:30pm but there phone lines close at 5pm, so I couldn't sort out none pickup till next day, they even asked me to call DHL myself to see why it hadn't been picked up, but they cant help as the info I got from InterParcel was of no use to the DHL help line. Like i said before use Parcels2Go instead.
Guest.'s full review | 104 words
Review by
lostboys
on 25th Feb 2008
User Rating : 3
Respect :
0
No one seems able to help if you cannot reach the person responsible and there is no-one available at a senior level unless you write to Interparcel by post! I had a problem (lost parcel, acknowledged both by DHL and Interparcel), the person responsible for dealing with the matter at Interparcel ignored my calls and emails - then denied to re-send them
lostboys's full review | 75 words | 1 comment added.
Review by
Guest.
on 14th Feb 2008
User Rating : 0
Respect :
0
The low prices are seductive but be beware.
There seems to be no accountability at Interparcel to put problems right. I was told that someone was looking into the lost parcel problem, but they never contacted me. It was only after some difficulty that I got through to the right person at UPS (the carrier) and they in fact resolved it. I will pursue a refund and compensation from Interparcel they haven't offered any yet.
Next time I will use the big name carriers directly, at least they are capab ...
Guest.'s full review | 155 words
Review by
Guest.
on 6th Feb 2008
User Rating : 10
Respect :
0
First time user of Interparcel and very impressed. The Interparcel website allows you to choose between many different couriers such as DHL, Interlink, CityLink, ANC etc. You can enter your data once and it gives you all the different price options available from these couriers.
Since Interparcel benefit from having accounts with all these companies you'll get a much better deal than if you go to the couriers direct.
Fantastic value. a 3 foot x 2 foot x 1 foot parcel delivered from Newcastle ...
Guest.'s full review | 106 words
Review by
CarlPeniston
on 31st Jan 2008
User Rating : 10
Respect :
0
Arranged for a parcel to be collected on Wednesday and it was picked up on time and delivered first thing this morning.
Tracked from the time it was picked up to the delivery point and I can see the signature as well.
Done at a fraction of the carriers price direct.
Cant knock the service at all and will recommend to anyone.
CarlPeniston's full review | 69 words
Review by
torchia
on 23rd Jan 2008
User Rating : 6
Respect :
0
Using interparcel for quite long time. Happy with discount, price range, wide range couriers and possibility pay using PayPal. Have waisted few days waiting parcel to be collected. And after few facts decided to do not use service which call 'Interparcel' but actually it is UPS. If you are booking collection for Monday or Friday you have only 30% chance to see UPS (interparcel) driver in front of your door. All other courier services trough Interparcel works fine.
torchia's full review | 121 words
Review by
tomfoan
on 15th Jan 2008
User Rating : 0
Respect :
0
After waitng over two weeks for one item to be delivered they finally decided the item was lost but then told me it was a prohibited item so there was nothing they could do. Thanks for telling me three weeks after sending my parcel. Not only that it took three weeks of calls to get that far and not one person was willing to help except DHL themselves.
Thanks for nothing.
tomfoan's full review | 79 words | 1 comment added.
Review by
OldSchoolSoldier
on 10th Jan 2008
User Rating : 10
Respect :
0
Having suffered at the hands of Parcelforce I came across Interparcel. I opted for DHL 48 but the parcel was actually delivered next day! A great service and absolutely no complaints. Excellent value for money.
OldSchoolSoldier's full review | 42 words
Review by
asdcpo
on 2nd Jan 2008
User Rating : 2
Respect :
0
Last Saturday booked an Dhl Europlus with them, should someone come collect box at Monday 31-dec--result- no one came, wasted whole day otherwise I could of spent with my friend( and their office's were closed that day, 1-1-2008 their office was closed , reasonable on New Years day, but not 31-Dec while they gave me collection date) two days later,2-1-2008, at morning phone them get rebooked collection, wait 6 hours at home 3:30pm DHL come .
comment
1 if you have plenty time can be wasted at ...
asdcpo's full review | 143 words
Review by
Guest.
on 12th Dec 2007
User Rating : 2
Respect :
+1
I will never use Interparcel again.
I lost a days work and waited in all day and no courier arrived for pick up.
I am still looking at the parcel they were supposed to arrange and pick up, and am unable to contact them until 0700hrs the next day.
Guest.'s full review | 75 words | 1 comment added.
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