Interparcel Reviews - www.interparcel.com

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★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“didnt pick up!”

Written on: 27/08/2014

Booked City Link on the Monday evening to pick up 3 parcels for London total cost £33 in total. Due to pick up following day; nobody came despite chasing, promised they would be there the following day; again nobody turned up despite several phone calls! As the delivery was important to be there the next day i had to drive 20 miles to the depot at 7.30pm to drop my parcels off. Interparcel have accepted no responsibility and advise that they dont refund failed collection? Really so you take… Read Full Review

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★☆☆☆☆

“Poor Service Failed to Collect no Explanation Given.”

Written on: 20/08/2014 by Murray1994 (1 review written)

I booked a next day delivery, waited in for collection only to get a email half way through the day to say my parcel will not be collected and has been rescheduled for collection untill tommorow. I booked a next day delivery, not a next day collection...... Very poor unreliable service so I will not use interparcel ever again. I do not recommend this unreliable service… Read Full Review

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★☆☆☆☆

“Didn't even collect!!”

Written on: 13/08/2014 by Haygreen (1 review written)

Booked a collection and delivery. They didn't turn up to collect, called and was given no explanation. Rebooked collection and they still didn't collect it. My parcel is now 4 days late reaching it's destination and I am having to book it with another company. No explanation given and could only contact on live chat after 5pm! Service advisor only said ''shall I cancel and refund'! This is no way to do business!… Read Full Review

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★★★★★

“Great value & continued great service”

Written on: 06/08/2014 by LilianStack28 (1 review written)

I Use these guys for couriering parcels and delivering pallets, I always select. T N T for the prefffered courier option as I had a couple of problems with the others. Easy to use website & very helpful staff if you need to call them. Remember they are a courier broker of sorts, if you have a problem try a different one of there courier options. Like I say I always select TNT and find them excellent. 5 star service… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 03/08/2014

First mistake..The company didn't deliver on Monday due to my flat being called an apartment on the address details. I took time off work again this Thursday only to ring them myself at 4 to be told they had lost the items. Second mistake: They had my number but didn't think it important to ring and tell me. Third:Further to that they knew they had misplaced the items on Wednesday and emailed the sender of the package to get a description even though they had their telephone number. Fourth:The… Read Full Review

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★☆☆☆☆

“Very poor services”

Written on: 19/07/2014 by Dddfff (1 review written)

I booked for city link through interparcel for a next delivery for 3 bags and just one was delivered and they said 2 bags were missing how is that even possible. I called there customers service they said it takes 24hrs for any thing to be done and the bags were very important. I finally spent 20pounds to go a depot close to me to my surprise the 2 bags were in the depot they claimed not to have it. I will advise if you have an important luggage or parcel just pay for a better service like… Read Full Review

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★★★★★

“Very happy first-time user”

Written on: 13/07/2014

I used Interparcel for the first recently, and the service was amazingly efficient and excellent value-for-money… Read Full Review

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★☆☆☆☆

“Very bad company! DO NOT USE”

Written on: 11/07/2014 by 435Hatch (1 review written)

Delivered to wrong address a few times... Customer service was terrible, didnt answer my questions and the people operating the chat and phones are completely useless... Now cant get my package until monday! Ridiculous! Never use interparcel… Read Full Review

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★★★★★

“How can they do it?”

Written on: 07/07/2014 by MelodyHiggins19 (1 review written)

I have sent 2 big parcels and 2 pushchairs from my door to my daughter's door in Athens,Greece.The cost was minimal...I just don't know how they can do it at these prices.Items are carried by UPS at much lower prices than via the UPS site,to be able to track the things on every stage of the journey is just fantastic. It's a GREAT service,,,it's got to be the best!!… Read Full Review

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★☆☆☆☆

“Non collection”

Written on: 04/07/2014 by steiner1961 (1 review written)

Absolute rubbish servic On 4 seperate occasions,item was not collected by City Link. Stayed in waiting all day. Useless service.Do not use these Jokers… Read Full Review

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★☆☆☆☆

“Worse than appalling ”

Written on: 01/07/2014 by 181Bell (1 review written)

I used Interparcel to send a parcel next day using City Link. Things started out fine and it was collected on time- then it started to go wrong. My customer waited in all day but no parcel arrived, yet according to the tracking data a 'we called but you were out' card was left but it also said the parcel was delivered- neighbours were asked but nobody had the parcel. The same thing happened the following day. Having contacted Interparcel, their response was to check with City Link and promise… Read Full Review

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★☆☆☆☆

“VERY POOR SERVICE”

Written on: 28/06/2014 by oiWyatt80 (1 review written)

REALLY DISAPPOINTED WITH THE SERVICE. WOULD NEVER USE AGAIN AND WOULD NOT RECOMMEND IT. MY PARCEL WASN'T COLLECTED, NO ONE EVEN LET ME KNOW ITS NOT GOING TO BE PICKED UP AND THEY SAY ITS NEVER GUARANTEED WHEN I ASKED FOR THE REASON. THEY OFFERED ME TO RE-BOOK IT AGAIN, SO I DID, GUESS WHAT? NO ONE BOTHERED AGAIN!!! … Read Full Review

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★★★★★

“How can they do it?”

Written on: 28/06/2014 by igWalton34 (1 review written)

How can I have a 20 kilo parcel picked up from my door and delivered to my daughter's door in Athens,Greece for such a low price?? It's the best service EVER,cheaper than any other parcel service I have looked at.To be able to track the parcel at every stage of its journey is just great.When you scroll down the prices make sure to go to Interparcel standard..it's the cheapest and it's totally reliable.And even though Athens is in chaos and I was apprehensive at first about stuff getting… Read Full Review

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★★★★★

“First Class Service”

Written on: 27/06/2014 by DEDBath (1 review written)

I reviewed a number of sites for the delivery of a parcel from Bath to Newcastle. Not only were Interparcel one of the cheapest, but also one of the fastest. They did exactly what they said they would do, bang on schedule. An excellent service… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 27/06/2014 by Fanningwl488 (1 review written)

I booked a parcel on 24/06/14 at 14.00 for collection to be made on 25/06/14 for delivery on 25/06/15 at 15.15 still no sign of city link to collect the parcel. Email sent to interparcel but no reply so phoned interparcel at 15.45 to request that I need this parcel to be delivered tomorrow but if city link can't collect today then please let me know so I can take it to my local post office b4 17.00 but I was assured that it WILL be collected today. But no one turned up. What shame… Read Full Review

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★★☆☆☆

“STILL WAITING FOR MY PARCEL TO BE...”

Written on: 22/06/2014 by Rolando1957 (1 review written)

Booked collection on Weds eve, for Thursday collection........no collection. Its now Friday afternoon, and having spoken to Interparcel (and the customer services girl couldnt give two hoots)I'm told they will chase City Link to find out when its being picked up. When I questioned her as to when I could expect to hear from them, she said ' I hope to contact them today'. 'Well, when am I likely to hear from you?' I asked 'I hope the courier company will get back to me today' was her answer. I… Read Full Review

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★★★★★

“My new go-to parcel courier”

Written on: 20/06/2014 by RayKirkpatrick (1 review written)

Great service; great prices. It's always a nightmare choosing a courier: so many are expensive, unreliable and miss delivery times. I won't name names but I've learnt from bitter experience of being let down by other companies. InterParcel has delivered everything I want: it was easy to arrange, loads of collection/drop-off options, choice of carriers, reliable delivery times and great prices - terrific value for money. Could not be more pleased, and now I don't need to waste valuable time… Read Full Review

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★☆☆☆☆

“Appalling customer service.”

Written on: 19/06/2014

After spending thousands of pounds with Interparcel over the past 6 years I have been threatened with legal action over a disputed wrongly size boxed , they have told me I need to pay £22.20. As the customer no longer has the box I cannot confirm this and have to take there word for it that a mistake has been made I also want o know if that is the actual difference in the cost or they are adding administration charges to this... You cannot speak to anyone in that department customer services… Read Full Review

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★★★★★

“NEXT DAY DELIVERY AS PROMISED”

Written on: 17/06/2014 by SAROBS (1 review written)

We were worried about using interparcel when we checked the reviews but had to make a choice as we needed to get a parcel to our son. We finally chose interparcel and then were even more worried when the courier they were using was UPS and they had had even worst reviews. We needn't have worried. They agreed to collect the parcel between 11.00am and 5.30pm and we had only booked it at 9.45am. The parcel was collected in Middlesbrough at 2.30pm that day well within the timeframe given. My… Read Full Review

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★★★★★

“Excellent, prompt, courteous service. ”

Written on: 10/06/2014

I only booked a parcel collection late on Monday evening. Setting the transaction up on the Internet had been really easy and quick. By 9.04 am the next day the parcel had been collected. V impressive! The courier is a real asset to the company - he was courteous, efficient and friendly. Again very impressive! I shall definitely use you again… Read Full Review

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