Interparcel Reviews - www.interparcel.com

★★★★☆
4.1 / 5
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81% of users recommend this
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Latest Reviews

★☆☆☆☆

“I can Harly Believe how bad this is getting”

Written on: 11/02/2016 by jeand2001 (2 reviews written)

Small business used interpacel (UPS) for next day delivery. easy-to-use web interface now appears to give inaccurate information so therefore unreliable. What makes it worse is that UPS, a company who up to recently have been very reliable have started to lose parcels and leave parcel at the front door instead of getting a signature. Absolute rubbish the pair of them… Read Full Review

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★★☆☆☆

“Why Oh Why Interparcel.com ?”

Written on: 02/02/2016 by jasoncooke93 (53 reviews written)

I've used Interparcel quite a lot simply because the competition is even more inept and woeful to say the least. Mostly good experiences, some bad. In my experience Interparcel won't pay out at any cost, so if your product gets damaged in transit - just forget it. But what annoys me the most is the apparent plethora of fake positive reviews on TrustPilot for Interparcel.com. Read the greens, they stand out like a sore thumb with flashing red lights attached. It's embarrassing how obviously… Read Full Review

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★☆☆☆☆

“Caught on cctv damaging goods yet still refuse to pay out!”

Written on: 14/12/2015 by FullerFuel (1 review written)

I shipped 3 acrylic point of sale systems with inter parcel as I've used them for years now without a problem. Yet after this experience I won't be using them again. I will stick with the post office! This item was shipped and the additional cover was paid (£20) to cover me up to £1000. The item arrived damaged due the driver throwing parcels around his van all of which was not only witnessed by members of staff but also caught on cctv. As a result of this my item arrived damaged to my… Read Full Review

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★☆☆☆☆

“Use them at your own risk”

Written on: 05/11/2015 by McDaniel72 (1 review written)

I placed the order to deliver an oven that was in the manufacturers original packaging. Interparcel gladly accepted the payment and engaged TNT to pick up the item which they did. TNT damaged the item, the only way they could have done this was to drop it. Interparcel have taken no repsonsibility whatsoever, relying on smallprint buried in various hyperlinks to state they do not transport glass. They were arrogant and rude to deal with and to top it all continued to charge me for the… Read Full Review

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★☆☆☆☆

“Next Day del once collected, but they turn up 1 day late!”

Written on: 02/11/2015 by McKinneyuo97 (1 review written)

Booked Friday morning for them to collect the next working day (Monday) on there next day service. I got a call on Monday to say UPS had no one in my area, so they will be in Tuesday. I called and was told there next day delivery only starts once collected! and they could not do anything. So be warned, if its urgent they don't care! … Read Full Review

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★★★★★

“Fantastic customer service!!”

Written on: 17/09/2015 by ipGalbraith298 (1 review written)

We have used interparcel several times and every time they have been efficient, on time and the cheapest and best service around!… Read Full Review

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★☆☆☆☆

“Utterly useless service”

Written on: 11/09/2015

Arranged next day delivery for an item which was needed urgently. Package picked up mid morning. It should have been delivered on following day by 5pm latest. Nothing arrived and the phone lines close at 5pm so no-one available to talk to! Tried live chat facility, also useless as they can only email the carrier and let you know the next day! Not much use when package was supposed to have been delivered earlier that day. No compensation apparently, regardless of late delivery and an email… Read Full Review

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★☆☆☆☆

“they didnt turn up to collect, be warned”

Written on: 27/08/2015 by trailerparts (1 review written)

Booked a parcel collection on wednesday lunchtime. It said that i could still have it collected that day between 14:00 and 17:30. So thought great, so waited in for tnt to come and collect, waited in all afternoon so i didnt miss them but no show. Tried contacting intetparcel and they were closed. Called them again thursday morning and was suppried at the customer service i got, just wanted to know what was happening with tnt collecting my parcel but just got fobbed off, spoke to me like i was… Read Full Review

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★☆☆☆☆

“Damaged goods”

Written on: 09/08/2015 by Agustin172 (1 review written)

received parcel today, no problem with collection delivery timings etc. just that the item inside the package was smashed to oblivion. clearly no care whatsoever has been taken during the transportation of the package. contents clearly labelled Fragile - Handle with CARE... I despair… Read Full Review

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★☆☆☆☆

“No Gaurantee of service”

Written on: 31/07/2015

Some facts you should be aware of not written on your Interparcel booking page. Interparcel has a nice website for easy booking but when things go wrong agent Interparcel has no clout over couriers leaving you to ponder maybe better going direct. 1. Courier under not gaurantee to collect on day. 2. Courier may leave parcel wherever they feel ok! 3. Late delivery no compensation. I read earlier poor performance with insurance claims! Sorry Interparcel but unless you (agents) have… Read Full Review

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★★★★★

“Great service”

Written on: 11/07/2015

Recently I needed to contact Interparcel to change the destination address on a parcel I had sent to China. They replied promptly and resolved the issue very quickly. Great service… Read Full Review

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★★★★★

“Trouble free and reliable. ”

Written on: 10/07/2015 by SatisfiedParcelSender (1 review written)

Inter parcel was recommended to me and I was initially apprehensive because of disappointing service from other sites. However, I found the site easy to navigate and the service faultless. My parcels were collected later the same day and delivered the next. Even the 2+ days service arrived next day. I paid for a delivery confirmation text that was reassuring. I would certainly recommend the service and will definitely be using it again. There was a minor issue with the delivery address… Read Full Review

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★☆☆☆☆

“total rubbish ”

Written on: 19/06/2015 by Ayersdx120 (1 review written)

Total rubbish would never use again will in future use a more reliable service… Read Full Review

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★☆☆☆☆

“no-show and not bothered”

Written on: 19/06/2015 by andreas36 (1 review written)

Booked an overnight courier with guaranteed before 12 delivery and paid extra for it. Since the parcel hadn't been picked up by the afternoon I phoned Interparcel to make sure this is happening. Was told everything is fine and it will be picked up. At this time I could still have driven to the post office and posted it from there! After a no-show my wife phoned the next morning and was told a pickup is not guaranteed, and it says so in the terms and conditions. Maybe so, but if I phone up to… Read Full Review

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★★★★☆

“Right on time”

Written on: 13/06/2015 by Taylor-Altkb381 (1 review written)

Sadly I do not live close to the Grandchildren, so will have a box which will gradually be filled with "bargains" and once full will be sent off. This service is ideal for me because I can leave the box with an elderly neighbour for collection, can track my parcel and know when it has been delivered. The last parcel left Nottingham 10.00am and was signed for at the other end at nine something! I would definitely recommend this service to friends and family… Read Full Review

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★★★★★

“Absolutely Brilliant”

Written on: 08/06/2015 by Chasef406 (1 review written)

Absolutely Brilliant - saves me money - saves me time - saves me looking for the best option - would and have recommended to friends and family… Read Full Review

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★☆☆☆☆

“DON'T USE INTERPARCEL”

Written on: 08/05/2015 by spartan300 (1 review written)

I booked a PM collection 3 days in advance with UPS via Interparcel. Took time off work & waited in but no collection so emailed customer service 5 minutes after deadline. Interparcel emailed back just before 1pm the following day advising the cut off time for re-booking had been missed so collection couldn't take place that day. UPS finally collected 2 days late. Interparcel advised the onus was on me to re-book following their failure to collect. I've received no apology or explanation from… Read Full Review

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★☆☆☆☆

“useless parcel company”

Written on: 02/04/2015 by TobyBlackburn (1 review written)

I used UPS through interparcel. They had an issue with the delivery, the parcel ended up in the interparcel depot and they charge me 11 pounds 40 pence to return it to me. I didn't have a choice of delivery and if I din't pay it would be disposed within 7 days. I called them the day I received the email, paid for the absurd amount they anted and after 6 days without signs of my parcel I've called back to find out they didn't know where my card details where so I had to give them again. in the… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 26/03/2015 by MasonFerguson448 (1 review written)

Booked for a signed UPS to deliver to America. Tracking all the way until it said Delivered and signed for by 'Front Door' In other words they just left it there. My customer said it hadn't arrived and I would suspect it was probably stolen. The Interparcel Customer Service said that in America it is quite ok for a courier to leave it by the front door in a 'safe place' and the fact I have had to reimburse the customer is not an Interparcel problem. So I have cancelled my account a will go back… Read Full Review

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★☆☆☆☆

“Cost me £1000s due to their neglect. ”

Written on: 18/03/2015 by Gemmas220 (1 review written)

Using Interparcel is a false economy. By shipping through them you are taking away your ability to communicate with the designated courier directly. You have to rely on Interparcel to fight your corner and they simply cannot be bothered. The Interparcel response time is incredibly slow and painfully unhelpful. You can never get to speak to same person twice. A £1000 order i shipped was abandoned by US customs because Inter Parcel would not organise clearing the package back for me after a… Read Full Review

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