Interparcel Reviews - www.interparcel.com

★★★★☆
4.1 / 5
11823
81% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Interparcel www.interparcel.com - Ask a question now

Media Gallery for Interparcel www.interparcel.com

Interparcel www.interparcel.com
Interparcel www.interparcel.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great service”

Written on: 11/07/2015

Recently I needed to contact Interparcel to change the destination address on a parcel I had sent to China. They replied promptly and resolved the issue very quickly. Great service… Read Full Review

Report this review
★★★★★

“Trouble free and reliable. ”

Written on: 10/07/2015 by SatisfiedParcelSender (1 review written)

Inter parcel was recommended to me and I was initially apprehensive because of disappointing service from other sites. However, I found the site easy to navigate and the service faultless. My parcels were collected later the same day and delivered the next. Even the 2+ days service arrived next day. I paid for a delivery confirmation text that was reassuring. I would certainly recommend the service and will definitely be using it again. There was a minor issue with the delivery address… Read Full Review

Report this review
★☆☆☆☆

“total rubbish ”

Written on: 19/06/2015 by Ayersdx120 (1 review written)

Total rubbish would never use again will in future use a more reliable service… Read Full Review

Report this review
★☆☆☆☆

“no-show and not bothered”

Written on: 19/06/2015 by andreas36 (1 review written)

Booked an overnight courier with guaranteed before 12 delivery and paid extra for it. Since the parcel hadn't been picked up by the afternoon I phoned Interparcel to make sure this is happening. Was told everything is fine and it will be picked up. At this time I could still have driven to the post office and posted it from there! After a no-show my wife phoned the next morning and was told a pickup is not guaranteed, and it says so in the terms and conditions. Maybe so, but if I phone up to… Read Full Review

Report this review
★★★★☆

“Right on time”

Written on: 13/06/2015 by Taylor-Altkb381 (1 review written)

Sadly I do not live close to the Grandchildren, so will have a box which will gradually be filled with "bargains" and once full will be sent off. This service is ideal for me because I can leave the box with an elderly neighbour for collection, can track my parcel and know when it has been delivered. The last parcel left Nottingham 10.00am and was signed for at the other end at nine something! I would definitely recommend this service to friends and family… Read Full Review

Report this review
★★★★★

“Absolutely Brilliant”

Written on: 08/06/2015 by Chasef406 (1 review written)

Absolutely Brilliant - saves me money - saves me time - saves me looking for the best option - would and have recommended to friends and family… Read Full Review

Report this review
★☆☆☆☆

“DON'T USE INTERPARCEL”

Written on: 08/05/2015 by spartan300 (1 review written)

I booked a PM collection 3 days in advance with UPS via Interparcel. Took time off work & waited in but no collection so emailed customer service 5 minutes after deadline. Interparcel emailed back just before 1pm the following day advising the cut off time for re-booking had been missed so collection couldn't take place that day. UPS finally collected 2 days late. Interparcel advised the onus was on me to re-book following their failure to collect. I've received no apology or explanation from… Read Full Review

Report this review
★☆☆☆☆

“useless parcel company”

Written on: 02/04/2015 by TobyBlackburn (1 review written)

I used UPS through interparcel. They had an issue with the delivery, the parcel ended up in the interparcel depot and they charge me 11 pounds 40 pence to return it to me. I didn't have a choice of delivery and if I din't pay it would be disposed within 7 days. I called them the day I received the email, paid for the absurd amount they anted and after 6 days without signs of my parcel I've called back to find out they didn't know where my card details where so I had to give them again. in the… Read Full Review

Report this review
★★☆☆☆

“Poor customer service”

Written on: 26/03/2015 by MasonFerguson448 (1 review written)

Booked for a signed UPS to deliver to America. Tracking all the way until it said Delivered and signed for by 'Front Door' In other words they just left it there. My customer said it hadn't arrived and I would suspect it was probably stolen. The Interparcel Customer Service said that in America it is quite ok for a courier to leave it by the front door in a 'safe place' and the fact I have had to reimburse the customer is not an Interparcel problem. So I have cancelled my account a will go back… Read Full Review

Report this review
★☆☆☆☆

“Cost me £1000s due to their neglect. ”

Written on: 18/03/2015 by Gemmas220 (1 review written)

Using Interparcel is a false economy. By shipping through them you are taking away your ability to communicate with the designated courier directly. You have to rely on Interparcel to fight your corner and they simply cannot be bothered. The Interparcel response time is incredibly slow and painfully unhelpful. You can never get to speak to same person twice. A £1000 order i shipped was abandoned by US customs because Inter Parcel would not organise clearing the package back for me after a… Read Full Review

Report this review
★☆☆☆☆

“Failure to collect time critical parcel”

Written on: 11/03/2015 by QuinnMunro (1 review written)

TNT failed to collect a parcel booked through Interparcel which was of a time critical nature. Inter parcel was extremely unhelpful and did not offer an acceptable solution. I run a small business and now cannot rely on Interparcel as an intermediary. Waring - DO NOT use this service unless you are prepared to take the risk that it can fail, and always book directly with a courier company (I shall not be using TNT either)… Read Full Review

Report this review
★★★★★

“Great service.”

Written on: 28/02/2015 by McDowelltt322 (1 review written)

They offer a very fast and convenient service, i used the collect+ service and the price was great value for money. brilliant… Read Full Review

Report this review
★☆☆☆☆

“Useless and thoroughly dishonest. AVOID AVOID AVOID”

Written on: 20/02/2015 by Staffordzr396 (1 review written)

I had no experience of sending parcels others than via the Post Ofiice which is now ridiculously expensive and just as inaccessible. For that reason I thought it sensible to book through an agent to make life easier and give myself some added protection. The first thing I would have expected would be for such angency as Interparcel, to screen out unreliable carriers. Not so it seems as top of the picking list offered was Hermes. Having since looked at Hermes reputaion on various review sites I… Read Full Review

Defiantgiant's Comment

Written on: 20/02/2015

Interparcel have now finally agreed to refund, within the time scale I insisted on.

As for the parcel it is now en route store to store with Collect+ who have a surprisingly large number of collection points with long opening hours. For the inexpensive, non fragile items I want to ship they seem perfect. I looked at UPS first, but they were significantly less convenient both the ends, in terms of store locations. Door to door you can trust them.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Change collection dates without notifying”

Written on: 11/02/2015 by Assecure (1 review written)

Very poor service from this company, i will now never use them again. I booked a parcel for collection today prior to the cut off time. I received a receipt from the website which i downloaded and printed. It clearly states that the collection date was the 11/02/2015 between 13:30 and 17:30. When i called to try and find our if TNT were still coming i was informed that i had booked the collection for tomorrow (12/02/15), this is a lie and i have evidence in the form of the original booking… Read Full Review

Report this review
★☆☆☆☆

“Buyer beware Interparcel can hit you with unspecified...”

Written on: 27/01/2015

Hi I just wanted to share my opinion of Interparcel, this is only my opinion but it is based upon my experience - I arranged to send a parcel to Sweden, I entered my email address and phone number in case of issue. I paid over £22 and thought everything was fine, I later discovered that the parcel had not been delivered. I called interparcel and was told someone would call me back. No one called back and so I called again to chase, I was now informed that the parcel was being returned to… Read Full Review

Report this review
★☆☆☆☆

“Dreadful service, have lost my package”

Written on: 11/01/2015 by Bradfordiz167 (1 review written)

I wish that I had booked directly with a courier firm. I didnt appreciate Interparcel was a broker. My exam papers for 12 people have been lost. A whole years work from 12 unemployed people who desperately want to pass their exam ... Totally unacceptable, my package is still missing 5 days after collection and I have been told it will take 8 days to investigate. DO NOT USE THIS COMPANY unless you want valuable things lost… Read Full Review

Report this review
★☆☆☆☆

“Regret not booking directly with the courier”

Written on: 31/12/2014 by mavp (1 review written)

Paid for the 1 to 4 business day service. They took 2 weeks to deliver. There was no notification on the documents I received or on their website that there was a cut off date for christmas for the service I was selecting. I complained and requested refund for the shipping (since their courier should be reimbursing them for the failure to deliver on time). No meaningful apology or refund. Just arrogance and refusal to deal with my complaint. I wish I had booked with the customer directly… Read Full Review

Report this review
★★★★★

“Great service, will use again.”

Written on: 23/12/2014 by Patthepin (1 review written)

I needed to send an insured 6kg parcel to Belgium at the start of the busy Christmas period. The insurance was cheaper than many other carriers. I chose UPS via Interparcel. The parcel was picked up from my house in the early afternoon having booked it less than 2 hours earlier. I used very handy Interparcel 'on-line chat' service to enable me to give more specific delivery detail to the recipient in Belgium. Delivery was made within the promised timescale with me receiving 2 text messages… Read Full Review

Report this review
★★★★★

“damaged parcel. but settled claim in full no problems”

Written on: 23/12/2014 by queensclose (7 reviews written)

sent parcel that arrived damaged. interparcel asked for photos and settled the claim straight in full plus reimbursed the postage. credit where credit is due … Read Full Review

Report this review
★☆☆☆☆

“The worst company I have dealt with”

Written on: 16/12/2014 by Brewer394 (1 review written)

I booked for a someday collect, next day delivery service via them however, my customer did not receive the parcel after four days! I have tried to chase them with a horrible customer support and on the fifth day, they confirm the delivery of the parcel. I demanded a compensation because I never received the service I paid for but even though, they refused to act. I got only cold sorry reply. Waste of time and money. Stay away from them… Read Full Review

Report this review
overview