Interparcel Reviews - www.interparcel.com

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★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“absolutely terrible service, unprofessional, rude and...”

Written on: 20/11/2014 by russellbentley (1 review written)

I booked the 'Drop-off' service after purchasing something on ebay. The Interparcel website showed quite clearly that the seller could drop off at nearby Coventry branch of Parcelforce (who were subcontracted by Interparcel). The seller duly went along only to find out that Parcelforce no longer operate there, he was rightly furious at the wasted journey. When I went directly to the Parcelforce website there was, indeed, no mention of a Coventry branch. I phoned Interparcel to complain, they… Read Full Review

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★☆☆☆☆

“good...until you deal with the claim department!!”

Written on: 18/11/2014 by Templetondw488 (1 review written)

I've used for a while...things were ok until they lost a parcel. The Customer Service department is reasonable but the claims department isn't - you hit a brick wall where they make their own rules (which aren't even publicized in their site) and basically they decided what they'll refund you if they lose a parcel... The real problem is that the company who's responsible for losing or damaging your goods is another (in my case it was CityLink - Interparcel is just a broker) and it is clear that… Read Full Review

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★☆☆☆☆

“Failed to deliver... use another provider”

Written on: 13/11/2014

Ordered and paid for a "next day by 12" service. A week later I asked the recipient when they would refund me for the returned goods. They had never received them. Turns out they hadn't been delivered and were sitting in the courier's depot for a week. Asked Interparcel for a refund on the basis that they hadn't delivered the service I had paid for. Their response: it wasn't a "guaranteed" service so they had no obligation to refund. Apparently if your order doesn't say "guaranteed" there is no… Read Full Review

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★☆☆☆☆

“FRAUD-SHAME-HORRIBLE-MY GUITAR DESTROYED!!!”

Written on: 13/11/2014 by Alessandra80 (1 review written)

My precious guitar Martin D28 arrived completely DESTROYED!! It is clear that it felt down from high probably in the airplane and it is completely broken. I contacted the team and the customer manager contacted me asking for pictures that I provided immediately. But the situation is not progressing AT ALL. She is taking time in order to delay to keep this big damage into consideration. I HAVE BEEN FRAUDED! I paid for a £1000 insurance and they not even mentioned the possibility to give me a… Read Full Review

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★☆☆☆☆

“Used twice both times messed up and game me the run...”

Written on: 09/11/2014

So last time i used this so called reliable company to send 2 parcels to 2 different addresses they sent the courier 3 orders for 2 addresses. The extra order was cancelled. When i tried tracking it, it said my goods had not been collected. Contact interparcel 2 days later i get a tracking number and its been delivered guess what to the wrong address both parcels apparently went to one address. So i contact the lovely lady who says she refused the parcel and handed it back as it did not have… Read Full Review

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★★★★★

“Best price and great service”

Written on: 07/11/2014 by Aluvious (1 review written)

I ALWAYS use this service as offers the best price for sending any type of parcel. The site is easy to use and it is very easy to compare the different types of service on offer and select the one which suites your needs. Love: Ease of use, internal tracking, price, comparison layout Hate: Nothing Would I recommend yes and have… Read Full Review

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★★★★★

“wow what an excellent service”

Written on: 30/10/2014

just wanted to say what an excellent service from collection to delivery. we would certainly use you again abd would recommend you. thankyou so much… Read Full Review

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★★☆☆☆

“Late!”

Written on: 25/10/2014 by userguestsara (1 review written)

I wait for eleven days all days at home beause on internet they communicated me that the parcel would be delivered. I call them more or less six times and everytime they can't told me anything. They delivered me a wrong box the first time...what an effort! They lost my suitcase 32 km from my house!… Read Full Review

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★☆☆☆☆

“I know most companies get it wrong sometimes, but the...”

Written on: 22/10/2014 by Styalways (1 review written)

I know most companies get it wrong sometimes, but the responsible ones are the ones who correct those mistakes when they are made aware. NOT interparcel. I chased a parcel going to Cyprus after 3 weeks to find it had been sitting in the interparcel office for over 2 weeks and it was only my chasing it up that meant it was finally passed onto TNT. Of course they blamed my hermes who had taken from me to them, but tracking disproved this. The cost was £65 and they refused to upgrade the parcel… Read Full Review

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★☆☆☆☆

“Joke of a Compny”

Written on: 22/09/2014 by GeofD (13 reviews written)

TERRIBLE COMPANY WHO LEAVE PARCELS OUT IN THE RAIN...DONT TRUST THEM AN INCH.....NOW I HAVE LOST THE SALE, AND THE EQUIPMENT I SUPPLIED IS RUINED ...HAVE INFORMED E-BAY AND AMAZON ....BE WARNED WHEN INFORMING THEM OF SITUATION ....THEY COULDN'T GIVE A **** AVOID LIKE THE PLAGUE !!!!!!!!!!!!!!!!!!!! … Read Full Review

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★★★★★

“Best service quick delivery . Would recommend”

Written on: 17/09/2014 by AlissonReece259 (1 review written)

Best service quick delivery . Would recommend… Read Full Review

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Geofd's Comment

Written on: 22/09/2014

Yeah Right ... Sure you dont work for them !!!!

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★☆☆☆☆

“Absolutely USELESS, Don't Bother!”

Written on: 12/09/2014 by dfDavidson364 (1 review written)

The website is not very user friendly and somehow put my first line of address on the label. I edited the address and spoke to customer services on three separate occasions who advised me that the address would be corrected on the system. After about 7 failed deliveries the parcel is now showing as signed for by the delivery driver with a photo of some random address. Clearly the delivery driver didn't read the address ON THE PARCEL, and Interparcel failed to pass on any of my requests to… Read Full Review

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★☆☆☆☆

“didnt pick up!”

Written on: 27/08/2014

Booked City Link on the Monday evening to pick up 3 parcels for London total cost £33 in total. Due to pick up following day; nobody came despite chasing, promised they would be there the following day; again nobody turned up despite several phone calls! As the delivery was important to be there the next day i had to drive 20 miles to the depot at 7.30pm to drop my parcels off. Interparcel have accepted no responsibility and advise that they dont refund failed collection? Really so you take… Read Full Review

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★☆☆☆☆

“Poor Service Failed to Collect no Explanation Given.”

Written on: 20/08/2014 by Murray1994 (1 review written)

I booked a next day delivery, waited in for collection only to get a email half way through the day to say my parcel will not be collected and has been rescheduled for collection untill tommorow. I booked a next day delivery, not a next day collection...... Very poor unreliable service so I will not use interparcel ever again. I do not recommend this unreliable service… Read Full Review

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★☆☆☆☆

“Didn't even collect!!”

Written on: 13/08/2014 by Haygreen (1 review written)

Booked a collection and delivery. They didn't turn up to collect, called and was given no explanation. Rebooked collection and they still didn't collect it. My parcel is now 4 days late reaching it's destination and I am having to book it with another company. No explanation given and could only contact on live chat after 5pm! Service advisor only said ''shall I cancel and refund'! This is no way to do business!… Read Full Review

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★★★★★

“Great value & continued great service”

Written on: 06/08/2014 by LilianStack28 (1 review written)

I Use these guys for couriering parcels and delivering pallets, I always select. T N T for the prefffered courier option as I had a couple of problems with the others. Easy to use website & very helpful staff if you need to call them. Remember they are a courier broker of sorts, if you have a problem try a different one of there courier options. Like I say I always select TNT and find them excellent. 5 star service… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 03/08/2014

First mistake..The company didn't deliver on Monday due to my flat being called an apartment on the address details. I took time off work again this Thursday only to ring them myself at 4 to be told they had lost the items. Second mistake: They had my number but didn't think it important to ring and tell me. Third:Further to that they knew they had misplaced the items on Wednesday and emailed the sender of the package to get a description even though they had their telephone number. Fourth:The… Read Full Review

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★☆☆☆☆

“Very poor services”

Written on: 19/07/2014 by Dddfff (1 review written)

I booked for city link through interparcel for a next delivery for 3 bags and just one was delivered and they said 2 bags were missing how is that even possible. I called there customers service they said it takes 24hrs for any thing to be done and the bags were very important. I finally spent 20pounds to go a depot close to me to my surprise the 2 bags were in the depot they claimed not to have it. I will advise if you have an important luggage or parcel just pay for a better service like… Read Full Review

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★★★★★

“Very happy first-time user”

Written on: 13/07/2014

I used Interparcel for the first recently, and the service was amazingly efficient and excellent value-for-money… Read Full Review

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★☆☆☆☆

“Very bad company! DO NOT USE”

Written on: 11/07/2014 by 435Hatch (1 review written)

Delivered to wrong address a few times... Customer service was terrible, didnt answer my questions and the people operating the chat and phones are completely useless... Now cant get my package until monday! Ridiculous! Never use interparcel… Read Full Review

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