Interparcel Reviews - www.interparcel.com

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★★★★☆
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Latest Reviews

★★★★★

“How can they do it?”

Written on: 07/07/2014 by MelodyHiggins19 (1 review written)

I have sent 2 big parcels and 2 pushchairs from my door to my daughter's door in Athens,Greece.The cost was minimal...I just don't know how they can do it at these prices.Items are carried by UPS at much lower prices than via the UPS site,to be able to track the things on every stage of the journey is just fantastic. It's a GREAT service,,,it's got to be the best!!… Read Full Review

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★☆☆☆☆

“Non collection”

Written on: 04/07/2014 by steiner1961 (1 review written)

Absolute rubbish servic On 4 seperate occasions,item was not collected by City Link. Stayed in waiting all day. Useless service.Do not use these Jokers… Read Full Review

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★☆☆☆☆

“Worse than appalling ”

Written on: 01/07/2014 by 181Bell (1 review written)

I used Interparcel to send a parcel next day using City Link. Things started out fine and it was collected on time- then it started to go wrong. My customer waited in all day but no parcel arrived, yet according to the tracking data a 'we called but you were out' card was left but it also said the parcel was delivered- neighbours were asked but nobody had the parcel. The same thing happened the following day. Having contacted Interparcel, their response was to check with City Link and promise… Read Full Review

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★☆☆☆☆

“VERY POOR SERVICE”

Written on: 28/06/2014 by oiWyatt80 (1 review written)

REALLY DISAPPOINTED WITH THE SERVICE. WOULD NEVER USE AGAIN AND WOULD NOT RECOMMEND IT. MY PARCEL WASN'T COLLECTED, NO ONE EVEN LET ME KNOW ITS NOT GOING TO BE PICKED UP AND THEY SAY ITS NEVER GUARANTEED WHEN I ASKED FOR THE REASON. THEY OFFERED ME TO RE-BOOK IT AGAIN, SO I DID, GUESS WHAT? NO ONE BOTHERED AGAIN!!! … Read Full Review

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★★★★★

“How can they do it?”

Written on: 28/06/2014 by igWalton34 (1 review written)

How can I have a 20 kilo parcel picked up from my door and delivered to my daughter's door in Athens,Greece for such a low price?? It's the best service EVER,cheaper than any other parcel service I have looked at.To be able to track the parcel at every stage of its journey is just great.When you scroll down the prices make sure to go to Interparcel standard..it's the cheapest and it's totally reliable.And even though Athens is in chaos and I was apprehensive at first about stuff getting… Read Full Review

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★★★★★

“First Class Service”

Written on: 27/06/2014 by DEDBath (1 review written)

I reviewed a number of sites for the delivery of a parcel from Bath to Newcastle. Not only were Interparcel one of the cheapest, but also one of the fastest. They did exactly what they said they would do, bang on schedule. An excellent service… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 27/06/2014 by Fanningwl488 (1 review written)

I booked a parcel on 24/06/14 at 14.00 for collection to be made on 25/06/14 for delivery on 25/06/15 at 15.15 still no sign of city link to collect the parcel. Email sent to interparcel but no reply so phoned interparcel at 15.45 to request that I need this parcel to be delivered tomorrow but if city link can't collect today then please let me know so I can take it to my local post office b4 17.00 but I was assured that it WILL be collected today. But no one turned up. What shame… Read Full Review

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★★☆☆☆

“STILL WAITING FOR MY PARCEL TO BE...”

Written on: 22/06/2014 by Rolando1957 (1 review written)

Booked collection on Weds eve, for Thursday collection........no collection. Its now Friday afternoon, and having spoken to Interparcel (and the customer services girl couldnt give two hoots)I'm told they will chase City Link to find out when its being picked up. When I questioned her as to when I could expect to hear from them, she said ' I hope to contact them today'. 'Well, when am I likely to hear from you?' I asked 'I hope the courier company will get back to me today' was her answer. I… Read Full Review

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★★★★★

“My new go-to parcel courier”

Written on: 20/06/2014 by RayKirkpatrick (1 review written)

Great service; great prices. It's always a nightmare choosing a courier: so many are expensive, unreliable and miss delivery times. I won't name names but I've learnt from bitter experience of being let down by other companies. InterParcel has delivered everything I want: it was easy to arrange, loads of collection/drop-off options, choice of carriers, reliable delivery times and great prices - terrific value for money. Could not be more pleased, and now I don't need to waste valuable time… Read Full Review

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★☆☆☆☆

“Appalling customer service.”

Written on: 19/06/2014

After spending thousands of pounds with Interparcel over the past 6 years I have been threatened with legal action over a disputed wrongly size boxed , they have told me I need to pay £22.20. As the customer no longer has the box I cannot confirm this and have to take there word for it that a mistake has been made I also want o know if that is the actual difference in the cost or they are adding administration charges to this... You cannot speak to anyone in that department customer services… Read Full Review

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★★★★★

“NEXT DAY DELIVERY AS PROMISED”

Written on: 17/06/2014 by SAROBS (1 review written)

We were worried about using interparcel when we checked the reviews but had to make a choice as we needed to get a parcel to our son. We finally chose interparcel and then were even more worried when the courier they were using was UPS and they had had even worst reviews. We needn't have worried. They agreed to collect the parcel between 11.00am and 5.30pm and we had only booked it at 9.45am. The parcel was collected in Middlesbrough at 2.30pm that day well within the timeframe given. My… Read Full Review

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★★★★★

“Excellent, prompt, courteous service. ”

Written on: 10/06/2014

I only booked a parcel collection late on Monday evening. Setting the transaction up on the Internet had been really easy and quick. By 9.04 am the next day the parcel had been collected. V impressive! The courier is a real asset to the company - he was courteous, efficient and friendly. Again very impressive! I shall definitely use you again… Read Full Review

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★☆☆☆☆

“Never use InterParcel”

Written on: 08/06/2014 by Johnsonno184 (1 review written)

Firstly PO box service was booked whereas they cant deliver on this. Secondly Charged almost 3 times for a return. Opportunist ?? Finally promised to return the package in 7 days which later on goes for 17 days. So the total loss was of mine. I will never recommend this, even better to avoid using their services… Read Full Review

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★☆☆☆☆

“Parcel Never collected”

Written on: 07/06/2014 by ErnestCollier (1 review written)

I ordered an item to be collected on the Wednesday by City Link through interparcel.com only to find the driver could not collect because he would need assistance and would call back that afternoon to collect,he did`nt. I rebooked for the next day collection as instructed by the interparcel chat team only to find they did not turn up at all to collect the item...I contacted interparcel yet again and they were as useful as "A Chccolate Tea PoT" and did not show any care with NO… Read Full Review

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★☆☆☆☆

“APPALLING SERVICE”

Written on: 02/06/2014 by 33Hutchison (1 review written)

We were tempted with the low price, but the service is appalling. On four occasions the courier has not turned up, when calling Interparcel to check they keep saying they will turn up and then switch the phones off at 5.30 when the courier still has not arrived. Nearly lost us a prime customer. All Interparcel would do next day is rebook courier. Exasperating. They also tried to charge us for waiting time when 5 people in our office confirmed there was no waiting time. I would NOT trust this… Read Full Review

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★☆☆☆☆

“Worst customer service EVER”

Written on: 02/06/2014

Interparcel have screwed up deliveries for me alarmingly regularly. Yes they offer cheap shipping via an easy to use site. BUT what's the point if they consistently pick up parcels late, miss delivery dates and have customer service thats so bad it's incredible how they still exist. Their main issue is that when they screw up, they have absolutely zero interest in helping, fixing or recompensing for their errors. They are a one way service. Out of 20 bookings, I've had parcels 2 broken, 4… Read Full Review

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★☆☆☆☆

“ DON'T TRUST THIS COMPANY TO DELIVER A NEWSPAPER!”

Written on: 31/05/2014 by AspenMcKenzie108 (1 review written)

Booking the delivery and insuring was easy. However, after paying, you are sent a document explaining their procedures. It tells you they don't accept parcels wrapped in brown paper. When I rang, they said it has to be in a box. That is no problem, but should be stated before you give them the weight and dimensions for the price. Placing it in a box changed them. They were supposed to send City Link to collect between 9am and 6pm on Wednesday. In the morning, I rang to inform them that my son… Read Full Review

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★☆☆☆☆

“Paid for next day service parcel arrived 4 days late.”

Written on: 30/05/2014 by edsaunders (1 review written)

We paid for a next day service and the parcel arrived 4 days late. When speaking to Interparcel at the time they refused to correct their mistake, saying that I should pay £17 extra for it to be delivered the next day after collection, which was going to be a day late as it was. We will never be using their service again!… Read Full Review

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★☆☆☆☆

“be aware”

Written on: 29/05/2014 by 267Hartley (1 review written)

Very poor service. I have ordered a collection for next two days and nobody came to pick up.tried to contact customer service but they ignored me.sent emails- no respond.i only lost my money.and wasted time… Read Full Review

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★★★★★

“finally a postal service which is value for money!!”

Written on: 29/05/2014 by Cooleyar429 (1 review written)

I had never used any service except Royal mail. However as Royal mail have lost countless postal items I have sent to family & friends & charge extortionate prices I thought I'd look elsewhere when I sold several pairs of shoes online. I got an instant quote online, the various options for posting ranged from 99p plus vat!!! to £15 plus vat. I chose store to store UPS which could not be simpler. It cost me £1.43 per parcel & it was instantly tracked every step of the way. Even with the… Read Full Review

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