Written on: 11/02/2014
Same as other reviewers, bought denby stoneware dinnerware thinking it was a good investment. Turns out we couldn't have been more wrong. The dinner plates arer all scratched from normal dinner knives, i.e. not steak knives. I'm very careful using it and so the damage cannot be from misuse. I'm really disappointed as, like anor reviews, it would be embarrasing to use the plates on a nice occasion with friends as they look so awful. How can plates be made not to withstand blunt knives? ... (read more)
Written on: 17/11/2013
DENBY ABSOLUTELY DISGUSTING CUSTOMER SERVICE! SOLD OUT OF STOCK ITEMS TOO! I too have experienced this problem with the cookware I purchased, received scratched items and plates that looks like seconds. But even worst was their inability to post my order to me or to even contact me of any delay 2 1/2 weeks after my order was placed. No apology was given, and their customer service was absolutely shocking, from the bottom to top management. I was left deflated, both by their lack of... (read more)
Written on: 30/09/2013
We bought our Denby dinnerware for our 25th anniversary in Toronto, Canada - that was 18 years ago. All my plates have scratch marks on them from the cutlery and I have researched how to remove them. Different recommendations from toothpaste, stoneware cleaner, vinegar, etc have come up but NOTHING has worked. We paid good money at the time for a full 12 pce set and I still like it but am embarrassed to use them when having guests because they look bad. We're actually thinking of buying... (read more)
Written on: 03/07/2013 by kiritical (1 review written)
Bought some kitchen knives - high carbon SS steel. They have not had much wear, and I was cutting some stilton (not the most challenging of kitchen foodstuffs) when the blade snapped completely in two, at the handle. Denby seemed unconcerned about the issue, keep stalling and won't accept that this might just be a serious design flaw. They have changed their design a bit now, but don't say it's because the previous knives were poorly constructed and dangerous. Poor show from what I... (read more)
Written on: 12/05/2013
I bought some purple tumblers from denby after one wash in the dishwasher all the colour had rubbed off and they looked very odd. There were no labels on the product saying they should not go in the dishwasher so i returned the items to denby along with my reciept I was then told by the sales assistant that no replacement could be given as i had damaged the glasses by placing them into the dish washer when i stated there was no label saying it shouldnt go into the dishwasher i was told by... (read more)
Written on: 30/03/2013 by Benolliesmum (1 review written)
I have bought the Denby Imperial Blue teapot and was wondering if anybody else has experienced the bottom of the handle becoming really hot. Also I find it very difficult to hold the pot upright when it is full. The handle seems to be at an awkward angle. Any comments would be appreciated. (read more)
Written on: 01/03/2011
*Some beautiful designs
*Highly visible indentations from circular base on the upsides of the dinner plates in most ranges
*Much variation in finish quality therefore it is essential to hand pick in store - I was sent seconds quality stuff by the Denby online shop
*Poor availabilty means online shopping necessary for some ranges
*Not always well-packed by Denby online shop - I received smashed crockery due to inadequate packaging on my... (read more)
Written on: 15/12/2010
Denby Customer service team is excellent and way beyond what you usually experience from a call centre. I had emailed with a problem I had completing my order online and when I rang the call centre (from a different number to the one they held for me so they wouldnt have known it was me from the CLI) soon as I briefly explained my problem they knew who I was, my name etc...
First time i have ever experienced this level of service from a larger company but i guess it is how all good... (read more)
Written on: 30/08/2009 by ljwycherley (1 review written)
We bought Denby Regency Green products; two box sets, tea pot, salt and pepper dispensers, gravey boat and saucer, milk jug and sugar bowl with lid. We were delighted to have all matching, items which would be hardwaring, could be used everyday and should last for many years. However after two months we noticed that the glaze appeared to be disintergrating. We complained and sent an item to Denby for inspection and were told that this had occurred as we were using dishwasher tablets rather... (read more)
Written on: 10/05/2008 by ChinaQueen (5 reviews written)
I've had my Denby Cookware range for bordering on 15 years now. The dishes are a bit pricey but for the length of use I've had them with now, they are definitely worth it! I don't know if my care has kept them around longer, but I've never washed them in the dishwasher just to preserve their look longer. I've heard of other china, porcelain and stoneware that was "dishwasher" safe and began to wear after use in said washer.
The only real downfall to my dishes is that they just won't break... (read more)
Written on: 03/08/2004 by bobbanana99 (1 review written)
I was bought my Denby Energy Set a couple of months ago - as there were a few sales on, we bought a few items from Fenwicks, some from Browns, and some from the Denby factory shop in York. The set looked great, with a glazed finish on the inside of the bowls, inside of the mugs, top of the plates, etc, and a cream matt finish on the outside of the items.
The set is guaranteed oven, microwave and dishwasher safe, and recommends the Finish liquid, which I duly bought and used.
However, a... (read more)
Written on: 22/12/2003 by spook (48 reviews written)
We received a number of Denby items as a wedding present including a casserole dish, a square pan and some bowls, and so far have been really pleased with the results. The casserole and pan cook the food really evenly, heat up quickly and wash easily. Plus they both look nice enough to serve in. The ranges come in a variety of lovely colours and designs and you're bound to find something to match what you have. My main complaint is that not every store carries the full range so that what... (read more)
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