Redfern Eurosteam Reviews

★★★☆☆
2.7 / 5
165
41.0% of users recommend this
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  • Service & Support

  • Value For Money

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Redfern Eurosteam
Redfern Eurosteam

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Latest Reviews

★★★★★

“TRULY A "NEXT GENERATION" IRON”

Written on: 28/03/2015 by Jackie275 (1 review written)

This Eurosteam Next Generation Iron has been the most important of all my recent purchases for my home. This is absolutely the BEST IRON EVER....it does everything you want it too and more and all without any burns on the arms or hands. I highly recommend this iron to everyone; you will wonder why you did not have it before now. I LOVE IT! There is no negative thoughts that enter my mind about this iron. Try it, you will love it… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 27/03/2015 by NancyWatt (1 review written)

I bought my first Eurosteam at the Calgary stampede and love it for the first few months till it started getting to hot. I returned it and it was found to have a faulty boiler and they replaced it. The next one worked great for about 4 months before the steam control dial broke. Because I had already returned one that was faulty the second one only had 30 day warranty. They have very little faith in their product and very poor service would not recommend this iron to anyone… Read Full Review

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★★★★★

“Fabulous!”

Written on: 24/03/2015 by MillieO (1 review written)

I have ad my Euro steam iron since January, 2007. I used to buy an inexpensive iron about once a year....but this iron is FANTASTIC!!! Steam ironing is fast and easy and tireless. It is still in great condition but may buy a newer model this year… Read Full Review

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★☆☆☆☆

“Handle too hot to touch”

Written on: 01/02/2015 by Ruth197 (1 review written)

I purchased this iron on the premise that people had 20-year old appliances that were still going strong. I've had it for a little over a year and the handle is getting so hot I burned my hand today - wearing a glove. I've replaced the 0=ring and no improvement. The frustration is trying to locate a number to even call to talk to someone… Read Full Review

Ednashappy's Comment

Written on: 16/03/2015

You can contact Redfern Enterprises USA at 1-877-462-5757 or Redfern Enterprises Canada at 1-877-387-7770.

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Beachypat's Comment

Written on: 16/03/2015

I want to revise my review of the Eurosteam iron/boiler. I did finally find a number to call and an email address. Once in touch with the distributor I received phenomenal service My iron has been repaired and is back home and working as anticipated when purchased. All is happy on the homefront.

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★★★★★

“I have purchased 4 irons.”

Written on: 23/01/2015

People come to my home for me to iron or steam clothes, specially during prom season and the holiday season. This device is great. I use one for 2 years then give it away as a gift and purchase another unit. The lady I buy my units from is a great teacher. I am a single man and I use my iron at least twice a day. It is well worth the investment. I clean my unit every month. I have met lots of women who wants their teenager to look great at all 3 proms they attend without going to the dry… Read Full Review

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★★★★★

“Ironing made easy!”

Written on: 08/01/2015 by jwEngland260 (1 review written)

I purchased this iron 7 months ago and I love how it performs. Exactly as demonstrated prior to my purchase. Every jean I own now has sharp creases in them and it certainly revived them from the tired looking garments they were prior to the Eurosteam Iron. It does take a while to heat up which I knew at the time of purchase. It does 8 pairs of jeans before I need to refill which is not a problem being as this iron does the work very quickly and efficiently. All pertinent info I needed to… Read Full Review

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★★☆☆☆

“Bad deal”

Written on: 04/12/2014 by Adan170 (1 review written)

I purchased one 2 years ago on QVC. It was a great iron and I particularly liked ironing with steam without a burning hot plate to scorch my clothes. Unfortunately, it died after about a year. I bought another one it also died after about one year. I sent the second one back to Redfern for repair and they were going to charge me more to fix it than if I purchased a new one (plus shipping). Poor consumer service… Read Full Review

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★★☆☆☆

“Sucker”

Written on: 05/11/2014 by Ashly269 (1 review written)

I am ashamed to say I purchased this iron on the spur of the moment after watching a demo at a quilt show. What a stupid thing to do. The handle gets very hot, water flows out when pressing steam button etc. Not happy at all. So sorry I didn't read reviews before purchasing. It's also very heavy… Read Full Review

Ednashappy's Comment

Written on: 16/03/2015

Did you contact Redfern Enterprises to see if they could help? I did and I had my unit repaired and it works perfectly again. After the first year you have to pay for repairs but it is worth it.

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★★☆☆☆

“handle too hot”

Written on: 31/10/2014 by Noble483 (1 review written)

Loved it at first, told everybody how great it was, even enjoyed ironing, then it happened, the handle got too hot. I did use it for two years. Put a new o-ring on it but that didn't fix the problem. I hate the thought of using a normal iron but at least the handle won't burn me… Read Full Review

Ednashappy's Comment

Written on: 16/03/2015

I sent mine in for repairs when this happen for me. They replaced the valve and the unit as worked well since.

They also let me know to clean the boiler with 1/2 vinegar and 1/2 water every 2-3 months. I do that now and I have not had another issue.

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★☆☆☆☆

“200.00 lesson learned. ”

Written on: 30/10/2014 by D621 (1 review written)

Buyer beware. This is a 200.00 piece of junk. Shame on me for falling into the category of impulse buyer. The demonstration was pretty impressive. Unfortunately the performance at home was nothing close. Water pours out all over everything. I've followed the directions. Not overfilled. It cools off and then you have to wait to use it again. Not impressed and embarrassed that I fell for it. I now have a 200.00 boat anchor. Shame on Redfern… Read Full Review

Ednashappy's Response to D621's Review

Written on: 16/03/2015

Why do you say shame on Redfern? Did you call them and let them know what is happening? People shouldn't be so quick to blame if they have not tried to find help.

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D621's reply to Ednashappy's Comment

Written on: 16/03/2015

I in fact did contact Redfern and was told in no uncertain terms that they would not and didn't have to do anything to remedy the situation. I was advised to look at my receipt which clearly states no refunds no exchanges. Maybe you should get all the facts before you use the Internet to chastise someone for being "so quick to blame".

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★☆☆☆☆

“Beware”

Written on: 08/10/2014 by spalser (1 review written)

This iron is a $200 piece of junk. Worked great in the beginning but after a while the handle started to get hot. I paid another $20.00 to send it off and get repaired and they sent me back another one. I used that maybe 6 times and the handle started to get hot again. Now after $250.00 including tax I have a piece of junk. They will gladly allow me to send it in and they would fix it for an additional fee. Like I have a big "L" on my forehead. Seriously...............don't do it. Save… Read Full Review

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★★★☆☆

“handle hot”

Written on: 13/09/2014 by truelytwo (1 review written)

My Eurosteam iron's handle is so hot, I can't use it without a pot holder or glove on my hand. What would cause this issue? It still irons fine, but it scares me. I've had it sitting on my ironing board and loved it when I first got it. For as expensive as it was (got it at quilt show and the vendor has not returned the last couple of years.) I still have the travel iron - new in the box, but need to know where or if this can be repaired. It says return to place you bought it - which… Read Full Review

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★☆☆☆☆

“READ BEFORE BUYING”

Written on: 09/09/2014 by HomemakerReviewCenter (1 review written)

I bought a Redfern Eurosteam Iron at a trade show, from one of those demo booths It takes quite a while to build up steam, and then emits a steady stream of steam constantly-whether down on fabric or upright. Because the steam does not shut off when the iron is parked upright, water is wasted, causing the iron to require refilling often. However, you cannot open the iron while it is hot or scalding steam will spurt out the refill port when the cap is removed. There are only three steam ports on… Read Full Review

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★☆☆☆☆

“From love to hate!”

Written on: 14/08/2014 by vwDowling497 (1 review written)

I purchased my first Eurosteam Iron several years ago and yes it did take a while to get the hang of it, but after that it was the best iron I ever used. After a few years, it stopped working and I opted to purchase another. Well, BIG DIFFERENCE IN QUALITY! The first iron I purchased was made in Italy the second iron is made in China and the second iron is junk! And yes, I even clean the tank with vinegar and follow all of the instructions. It does not work and is now not worth the money!!… Read Full Review

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★☆☆☆☆

“ Strange contents”

Written on: 30/06/2014 by Miracasi (1 review written)

When I empty the water I get calcified like crystals. Contacted the company and told me to clean with vinegar. I have done this and continue to get these white detergent like cystals. Is the iron rotting from the inside????… Read Full Review

Va.mom's Response to Miracasi's Review

Written on: 23/03/2015

Same with mine. I loved it at first and within a few months, it completely stopped emitting steam. When cleaned, little shards of metal were coming out. They look like threads of a screw or something. Can not get to work within a year.

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★☆☆☆☆

“Don't buy it!”

Written on: 09/06/2014

I watched a live demo. It ironed through layers of wrinkled fabric, steamed out wrinkles of hanging dresses. When I used mine, water dripped out of the iron, stained the top of my ironing board, unless I used best press, I couldn't get wrinkles out of one layer of fabric. When I used steam, my entire fabric was wet. Their customer service is terrible. Sent return labels to an entire different email (even though they repeated it back to me). Made it sound as if I didn't know what I was doing. I… Read Full Review

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★☆☆☆☆

“Wish I had believed the reviews!”

Written on: 09/06/2014 by Hartleyeu192 (1 review written)

I purchased my iron at a quilt expo, and broke my own rule to always to research first. After I got home I read the reviews and felt uneasy. I read my manual thoroughly, watched the video, and tried my iron after following priming / cooling directions. Guess what? It would not get the wrinkles out of a thin cotton shirt. I tried other fabrics...same thing. Finally in discust,, I got out my old cheap iron, a spray bottle of water and continued ironing with perfect results! I was so… Read Full Review

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★★☆☆☆

“Don't Buy!”

Written on: 29/05/2014 by ironmaidenII (1 review written)

Afiter no more than 6 uses the staem button got stuck in the on position which means you can't stop the flow of steam without unplugging it. The company who services the iron here in the U.S. won't do anything for you without a receipt or other proof of purchase. Upon further review, I see many other users had the same or similar problems and got no satisfaction from the customer service people either… Read Full Review

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★☆☆☆☆

“Peice of Garbage”

Written on: 29/03/2014 by srSinclair66 (1 review written)

I purchased this iron on the weekend at the Syracuse fair in new York. I unpacked it and was very excited to try it for the fist time. I try to ironed five of my work dress shirts it was like I was washing them, what I mean they were soak in water what a piece of expensive garbage, here I thought this was a great buy. Then I stated ironing my duvet cover and it shut off and has lost power. I let it cool down because I thought maybe it over heated. I have now waited two hours and it still does… Read Full Review

Ednashappy's Comment

Written on: 15/07/2014

I have really enjoyed my Eurosteam iron but did experience a similar issue with water leaking onto my shirt. I found that I was over filling the boiler with water. I put in enough water to just below the fill line in the little measure cup and I don't add anymore until I am sure that the boiler is empty. Try the 1-800 number for the power issue, they have helped me in the past and I am sure that they will help you too.

Very mean spirited towards the demonstration lady. She was doing her job showing what the iron can do and no on forced you to buy one, you made that choice yourself!

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★★★★★

“Love this Iron!”

Written on: 16/03/2014

I have had my Eurosteam for around 2 years now and I won't ever use another iron. It's fantastic for everything! I don't understand the negative comments at all - one has to follow the directions, clean the iron periodically, and not overfill it. I love it especially for heavy pants and jeans, my linen tablecloth, and freshening up jackets etc. I can get through several pairs of pants and other items in no time at all, and it's almost fun to use! I would never want to be without my… Read Full Review

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