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Written on: 14/03/2014 by rickbakhshi (1 review written)
My Gaggia had been used about 30 times over 2 years before it broke down. I sent it for repair, only when I realised Philips own the brand, and the service is outsourced. The service was terrible. The repair cost £169, with a 3 month warranty. It broke down after 4 months and they refused to pay for the repair. Did they offer to repair it ? I'll let you be the judge of that. When it worked, the machine was able to produce good coffee. The Bean grinder makes a difference in comparison to… Read Full Review
Written on: 30/11/2013
Having had a GAGGIa Unica machine for 3 months I found it impossible to remove Brew Group from machine this week. Philips Service could offer only a poorly lit video to remove it!! The Polish service centre then said that it would be collected,by whom? I am still waiting for the phantom collector. Do not under any circumstance get involved with such pityfull clowns. When it works the coffee is good… Read Full Review
Written on: 19/07/2013 by ClassicB (1 review written)
I purchased this Machine December 2010 and apart from a few months coffee making, it has been nothing but trouble. It leaks like a sieve, has been returned twice to the supplier (Caffe Italia) but to no avail, still leaks and has now given up the ghost entirely. I would recommend this machine like a hole in the head, not really what you want. Stay away from Gaggia if you want to remain sane and well coffee'd. … Read Full Review
Written on: 05/10/2010
I bought this Gaggia Titanium rather than a Jura because Jura needs to be returned to base for a grinder refit and as I am a fairly heavy coffee drinker that did not suit, however when I have also needed to send my Titanium back for repair (broken steam Valve for Vent problem) it came back bent and the milk steamer overheats the milk so it does not froth, that said they did take it back FOC to try and rectify it, It works OK with the strange Capuchinnaire (or whatever) milk steamer module. My… Read Full Review
Written on: 17/07/2010
For 10 years we had a Krups Orchestra, fully automated with digital readout. The machine was wonderful, never went wrong, was easy to maintain (not needing daily strip cleaning of all the working parts and descaling was annual) but we moved from CA to UK and we left it it with our son who was staying out there. The machine is still going as good as ever.
However when we researched in the UK we were very limited in bean to coffee machines and the nearest we could get was this Gaggia...What a… Read Full Review
Written on: 02/04/2010
I bought my Gaggia Titanium in 2004, yes 6 years ago!! I started to have issues with it after 3 years, and when it went in for repair they could find nothing wrong. Guess what, all it needed was descaling. You must do this every month, especially in hard water areas. You must also clean the machine after every use, that means pulling out the brew unit and running under water, every day. I have recommended the Titanium to many friends who all agree, this is the best bean-to-cup machine on… Read Full Review
Written on: 05/12/2009
Well we bought one of these Gaggia Platinum Swing coffee machines on a " spur of the moment" and I tell you do I regret it!
Now only 3 months old and it's in the repair shop as leaking water when turned on.
The repair shop are not real friendly and don't want to communicate at all.They have had it for 3 weeks and still no news...or at least that's what they tell me!
One thing I noticed when I dropped the machine of to them was that there were a lot of these models in for repairs as well.
Very… Read Full Review
Written on: 07/11/2009
Totally unreliable. "Ventilate" error is the bain of every Titanium owners life. Perhaps Gaggia should have made a product recall to sort these issues out. Then again, it would have probably bankrupted the company. Oh dear, they ain't trading anymore. Not surprised.
Typical Italian engineering. Buy an Alfa Romeo instead :-)… Read Full Review
Written on: 28/07/2009
Gaggia Titanium have a non existent helpline - don't answer phone or return messages. Quality of parts suspect. Really poor for an expensive machine… Read Full Review
Written on: 19/07/2009
We have had no end of problems with our Titanium machine, I wouldn't touch Gaggia again. Their UK service is useless, and they never sort out a problem, sending the machine back still not in working order. Convinced they have sent back a different machine in some cases as the parts don't fit… Read Full Review
Written on: 26/06/2009 by kkyy2009 (1 review written)
The Gaggia Titanium is a really really bad machine, not easy to use. after 1 month's use, it was dead… Read Full Review
Written on: 25/06/2009 by kentlady (2 reviews written)
Bought my Gaggia Titanium about 2 years ago. Fine at first but then has spent more time being sent back than sitting in my kitchen. At the moment I am so angry sent my machine back over 7 weeks ago (luckily took out the extended warranty when purchased ) They had it for repair for 5 weeks as every time it was plugged in it would knock the trip switch off it was sent back to me on the 9th June 2009 once unpacked the door was hanging off and the whole framework was twisted out of shape. They… Read Full Review
Written on: 24/06/2009
I too made the mistake of buying one of the Gaggia Titanium coffee machines! It worked lovely for th first week, then it just stopped! Red lights all over. Sent it back to Gaggia, they then said thay wanted £142 for a full service even though it was only a couple of weeks old and made around 20 cups of coffee. They then tried to return it to me but it ended up back at Gaggia without ever crossing my door… Read Full Review
Written on: 17/06/2009 by seancostello (1 review written)
Will never touch a Gaggia again! Appearance looks good, but electronic panel malfunctioned inside guarantee period. However, unable to get fixed and serviice from Gaggia UK totally unacceptable. Machine was returned to me unrepaired… Read Full Review
Written on: 12/05/2009 by pcooper (1 review written)
Gaggia Titanium is a good looking machine but its not reliable and has spent most of the last 2 years not working.
Had the common venting problem and has already been back for repairs twice, once 3 weeks after it had just been returned.
Has brocken down again and would like to send it back for repairs again but can't get anyone in customer services interested.
Have filled in their onlione form and contacted them 6 times now and am still waiting for it to be collected.
… Read Full Review
Written on: 12/03/2009 by martinus13 (1 review written)
Bought my Gaggia Titanium from Coffee Italia and returned it to them
They said it was damaged during transport so i would not get a new one. But i don't want a new one after a week i want my money back… Read Full Review
Written on: 02/01/2009 by Bogey254 (1 review written)
The Gaggia Titanium Looks good on the cabinet and makes a decent lukewarm cup of coffee. Also had the "ventilate" issue, but was able to solve it after an abundant amount of research on the internet. Prior to this issue, my main complaint was that it only served a lukewarm cup of coffee, despite the fact that I bumped all the temperature settings to maximum. It's a shame to pay this much for a machine, and then have to put each serving in the microwave before you can drink it. Would not… Read Full Review
Written on: 24/09/2008 by nevgroom (1 review written)
Have owned my Gaggia Titanium for over 3 years now and in excess of 10,000 coffees have been brewed. No trouble whatsoever. I clean it thoroughly every fortnight (less than recommended in the manual). it gets descaled every 6 months or so (when descale comes on menu). Had the "Ventilate" Issue mentioned below on a couple of occasions - Assumed this was an airlock and so went through the system clearing everything - No Problems whatsoever with a modicum of common sense… Read Full Review
Written on: 07/12/2007
I had a similar leak problem after 9 or so months. The solution is simple if you are a little bit handy. There is a bad valve inside. I called Whole Latte Love where I bought the machine and ordered a Steam Valve complete - Compact Frame. Its part number GA-%0345.R and two O-Rings
the valve that comes with the machine is plastic and the new one is a brushed metal casing. My guess, it will last for 10 years! Two screws on the back and the machine is open
Near the front, by the steam wand, with a… Read Full Review
Written on: 04/10/2007 by morgansbob (1 review written)
Gaggia Customer service is non-existent. I sent my Gaggia Titanium for service (£108), and I rang them when I had heard nothing for almost three weeks. The response was like the joke about a pair of shoes that had been with the cobbler for ten years. "It'll be ready next Thursday".
There are better and more reliable machines on the market… Read Full Review
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