First Call GB Ltd Reviews

★☆☆☆☆
1.3 / 5
9.3% of users recommend this
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First Call GB Ltd

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Latest Reviews

★☆☆☆☆

“STAY AWAY”

Written on: 27/12/2014 by kaassupply (1 review written)

I have taxi breakdown with them for 8 months. Hit the puddle of water, some thing started hanging and hit the road around 11.30 at night. Called them about this, they didn't come to help as the fault is because of water. Any fault immerse due to mud, snow or water is not covered. I asked their policy details and they said I have to get it from the broker whom I purchased the policy although FCGB send me all the paper work. They are very rude. Don't buy from them. It's better to pay little bit… Read Full Review

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★☆☆☆☆

“Steer clear at all costs ”

Written on: 07/12/2014 by SadieBrowne412 (1 review written)

We have been with this company for quite a few years and have always had the home start breakdown cover especially when we had two cars we insured them both with First Call. In past years if we have had to call them out they have always turned up eventually. This year, however, the clutch on our car went and when my husband phoned for assistance he was told that we were not covered because the car had not been serviced and that if they came out then we would be charged. We feel that we have… Read Full Review

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★☆☆☆☆

“CROOKS! The law needs to get this company”

Written on: 19/10/2014 by yelwob (1 review written)

I took out recovery with this company for my wife before reading the reviews here, more fool me. On her way to her sisters South of London, just before she arrived an engine warning light came on and the car started to lack power, but she managed to get to her sisters. I rang First Call and was outraged at what they told me. They told me they wouldn't come out as she had managed to get to her Sisters and told me she should drive it to the Garage. I said what happens if it breaks down on the… Read Full Review

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★☆☆☆☆

“Rip Off!!”

Written on: 14/10/2014 by Utterfredup123 (1 review written)

Broke down had full cover but charged me £195 to be towed to local garage 5 miles away. If i didnt pay they would have left me on the roadside. Now they wont refund the £195 not responding to e mails or phone calls. Robbing little Stay away!!!!… Read Full Review

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★☆☆☆☆

“They left me stranded 18 miles from home”

Written on: 09/10/2014

I have full breakdown cover with this company, I called them out as my car was losing power on my way to work, an hour later the recovery arrived and could not find any fault. I took the car straight to the local garage to be checked. The car had been fully serviced and I broke down the following day, I called the breakdown and they refused to come out stating that I should have gone to a garage (not that there was one) I was on a very busy ring road and managed to get it to a safe place… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 26/08/2014 by spendrey (1 review written)

I've been with First Call for two years, based on price! The first year was great, mainly because I didn't need to call them. The second, however, I have needed to call them twice, and on both occasions they've arranged recovery but at my cost. To be totally open, the recovery cost was less than if I'd phoned the local recovery specialist direct, but still, I thought the pint of a recovery firm was to recover you?! The most recent situation was engine failure on the M4, and my wife… Read Full Review

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★☆☆☆☆

“Don't waste your money”

Written on: 18/08/2014 by training12 (1 review written)

My car does not have a spare wheel. Like many modern cars it has an aerosol of liquid rubber for temporary repair. I called them to assist me with a flat tyre because I am disabled and have trouble bending. I expected that, as a member, they would assist me. No chance ! They cited one of their terms which said they would only assist if the car has a serviceable spare wheel but offered to come out if I paid them over £100 ! So presumably the same clause would apply in the event of a tyre… Read Full Review

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★☆☆☆☆

“Dont use them!”

Written on: 15/08/2014 by Rowdy8 (3 reviews written)

Having broken down, I was technically (although unknowingly) in breach of a small clause in the contract. Don't bother to complain to the Managing Director as they invite you to. There are no mitigating circumstances allowed. No room for negotiation or discression. Take it or leave it. Tough luck-(I did use another word but this site censored me). Their attitude seems to be how can we make them pay? Wish I had come across this review site earlier. I am obviously not alone. Steer clear! Join a… Read Full Review

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★☆☆☆☆

“Dont use them!”

Written on: 15/08/2014 by Rowdy8 (3 reviews written)

Having broken down, I was technically (although unknowingly) in breach of a small clause in the contract. Don't bother to complain to the Managing Director as they invite you to. There are no mitigating circumstances allowed. No room for negotiation or discression. Take it or leave it. Tough luck-(I did use another word but this site censored me). Their attitude seems to be how can we make them pay? Wish I had come across this review site earlier. I am obviously not alone. Steer clear! Join a… Read Full Review

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★★★★★

“Best service yet!!”

Written on: 14/08/2014 by Warrenr370 (1 review written)

I couldnt ask for a better breakdown service all of the staff are extremely helpful even if it is just general questions at least this company actually answer the phones to you, everytime i have needed there services they have always helped me, i understand some people may not be covered but the staff are only doing there jobs and sticking to the rules????? But i have to take my hat off to them as i do not have a bad word to say against them!!! 10 stars from me… Read Full Review

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★☆☆☆☆

“Not in the least bit interested in helping people!!”

Written on: 03/08/2014 by 290Sheridan (1 review written)

I've been with this company for a couple of years now and have had two appalling recent dealings with them. One when I broke down in Glasgow (I live in Manchester!!!) and was told that if they could not fix my car there and then and there was no garages open, then that 'would be the end of their assistance!!' During the same conversation I was also told by the girl at the end of the phone that it was my job to find a garage if my car could't be fixed. Even when i pointed out to her that i… Read Full Review

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★★★★★

“First Call GB ltd - fantastic value for money!”

Written on: 29/07/2014 by ChrisMotorist (1 review written)

I have used this company for breakdown cover on and off for the last 5 years and have no complaints. At £42.50 a year for full breakdown, homestart UK relay service and £72.50 for the same thing Europe wide, this company represents AMAZING value for money and are one of the cheapest breakdown companies out there. I have broken down twice since using them. The first time my car broke down in my driveway and I needed my car to be relayed to a garage near my parents house (who offered to help… Read Full Review

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★☆☆☆☆

“CHEAP PRICE SHODDY SERVICE DO NOT WASTE YOUR MONEY”

Written on: 29/06/2014 by shirleyturkey (1 review written)

Been a member for 4 years, first time I used it my car in garage thought I could get a hire car, but was told No when I called because im 25 miles away from home and not 35 miles. This company are breaking the Sale of Goods Act they do not tell you on the phone all details and then when you ask for help their service is shoddy, they should not be able to trade. My advice do not use this SHODDY company they are disgraceful and deceitful, better to pay more and go with the RAC OR AA. Cheap price… Read Full Review

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★☆☆☆☆

“absolutely RUBBISH! has your car a FULL service History?”

Written on: 22/06/2014 by underlayunderlay (1 review written)

My wife (with our young daughter) broke down in a 6 year old Fiat 500. It was very hot and they needed the recovery we thought we had paid for for the last 6 years. An electricall problem that was not caused by the fully charged battery...I later tested... was causing it not to start and giving almost irrelevant errors on the dashboard. A shortened version of the phone call (25 mins In total until told they could not come out)..... have you put petrol In? left lights On? own car for how Long?… Read Full Review

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★☆☆☆☆

“Worsted Agency ever. ”

Written on: 18/06/2014 by gargonelius (1 review written)

Worsted Agency ever. My family renting a flat from this agency for about 5 years. No permanent staff working in there so if you trying to sort something out you have to wait for ages. Last what happened was, we had a shower leak in our bathroom for about a year. They knew about this problem and they didn’t want to deal with it. After a year of waiting time they have sent us a plumber. He spent a whole day by trying to fix that problem and after that he left us with no cold water in the… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 07/06/2014 by O'Connor266 (1 review written)

This company is a shambles. Very unhelpful, slow, and ineffective. The worst there is… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 04/06/2014 by tePayne125 (1 review written)

Broke down on the motorway rang for assistance the lady was very rude and unpleasant to the driver who passed me the phone she was the same with me . I said I want to make a complant but no one as returned my call Iwas left stranded on the motorway have been members for the last 8 years never had a call out first time they was needed wasn't there for us had to pay another firm to recover us DO NOT USE AT ANY COST… Read Full Review

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★☆☆☆☆

“RUDE, UNHELPFUL and LIARS”

Written on: 02/06/2014 by BlaineHoover (1 review written)

I rang First Call for assistance when my car broke down. The woman who answered the phone informed me I had to contact my Insurance Company before they would help. She then informed me she had checked their databases, and I was not registered as having insurance, and therefore was driving illegally, so no recovery would be made. She put the phone down on me. I DO have insurance - I rang them next, and they sorted me out. I was however stuck on the side of a road for 4 hours as a result. Do not… Read Full Review

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★☆☆☆☆

“First Call GB Ltd AVOID WHEN POSSIBLE!!!!”

Written on: 26/04/2014 by McCartysh449 (1 review written)

My wife had to suffer in the cold for nearly three hours, but the staff was demanding money to rescue the car from the road side. This was only the second time we called them. In the first instance, the mechanic came without tools in the van. The reason given was that the battery and alternator tester was too heavy, but he came with his girlfriend in the van. He didn't even touch the car but reported in the office false/manipulated alternator readings. In the second incident the car had broken… Read Full Review

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★☆☆☆☆

“Roadside rip off merchants...”

Written on: 09/04/2014 by shootfromthehip (1 review written)

I was charged £116:50 for a recovery of no more than 11 miles. Utter rubbish.... AVOID!… Read Full Review

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