First Call GB Ltd Reviews

★☆☆☆☆
1.2 / 5
233
9% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
First Call GB Ltd - Ask a question now

Media Gallery for First Call GB Ltd

First Call GB Ltd

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Stranded abroad. Worst call!”

Written on: 22/04/2015 by CourtneyWheeler (1 review written)

So a few weeks ago I broke down in Portugal, upon calling First Call I was told that my trip was one day to long and they would only help if I paid 600 to be taken to the nearest garage. I declined and paid the 150 local fee. Then I informed them that although I was unhappy I would be making a trip abroad to France this week and would I be covered. They said I would as long as the previous fault was fixed. It was. I had an emergency and on my way back my girlfriend was rushed into hospital… Read Full Review

Report this review
★☆☆☆☆

“Recovery Policy, but still had to pay £80 to be...”

Written on: 06/04/2015 by Morris490 (1 review written)

Waited 2 hours for recovery truck, but that was ok, sunday morning and not doing much. Problem was a broken ball joint on front wheel, so it took abit of time (less than hour) to load car on truck, as one wheel wouldn't keep straight. I was then informed that there would be £80 charge for loading despite the fact that I had 'Recovery'. Reason being that it was a difficult recovery and specialist equipment called skates were used. No specialist equipment was used, the car was winched on slowly… Read Full Review

Report this review
★☆☆☆☆

“Complete Con-merchants.”

Written on: 17/03/2015 by UrielFinch (1 review written)

Outright rip off artists. No recovery without upfront payment, then abject refusal to honor agreement to compensate. Rude, obnoxious staff. Do NOT, give these criminals your business… Read Full Review

Report this review
★☆☆☆☆

“This company weasel out of providing breakdown cover.”

Written on: 09/03/2015 by Owen325 (1 review written)

Car broke down 8 miles from home late one night and i called First call GB Ltd.The mechanic on arrival was moaning because he had to get out of bed to attend breakdown.At first he tried to make out the car had ran out of fuel and then eventually the diagnostic was a total engine replacement.When on the tow truck my phone rang and First call GB Ltd demanded i pay them £109.60 or the breakdown would be abandoned and i would be left stranded and they started quoting terms and conditions of policy… Read Full Review

Report this review
★☆☆☆☆

“Car broke down so rang First call GB Ltd.Before the...”

Written on: 07/03/2015 by Delaney293 (1 review written)

Car broke down so rang First call GB Ltd.Before the call centre asked where i was they wanted to know when the car was last serviced so i said 2 months ago.On arrival the breakdown mechanic first diagnosed the car was out of fuel even though there was a quarter of a tank full.He then decided the engine needed replacement?When loaded onto the breakdown truck my mobile rang and it was First call GB Ltd saying there was a charge of £109.60 or they would abandon the breakdown as the cost of new… Read Full Review

Report this review
★☆☆☆☆

“WORST BREAKDOWN RECOVERY EVER WHO CHARGE.”

Written on: 07/03/2015 by Haynes106 (1 review written)

Before you say where you are broken down this company tend to ask questions about service history of car as they will weasel out of providing breakdown cover at all costs and they will demand cash to recover you at your expense or they will abandon the breakdown leaving you stranded.The mechanic turned up late and complained about having to get out of bed and they do not carry any tools.The recover truck actually costs £65 and First call charge £109.60 as they like to rip you off.If you Have… Read Full Review

Report this review
★☆☆☆☆

“Never trust. Total rip off”

Written on: 25/01/2015 by Joji68 (1 review written)

My car broke down on the way to Bath with my wife and little daughter. We had to wait 2 hrs on the road before any assistance was received. I was charged £100 for towing the car for only few miles. There was no access to public transport from the place where my car broke down, so I had to arrange my own transport back home. Now they have refused to pay me back what I spent to get back home. This is total breach of their contractual agreement. Stay away from this company… Read Full Review

Danfl's Response to Joji68's Review

Written on: 29/01/2015

I WOULD SUGGEST THAT YOU TAKE THEM TO COURT USING MONEYCLAIM ONLINE, IT IS QUITE STRAIGHTFOWARD. I DID THIS AND THEY PAID ME MY £1000 COSTS AND THE COURT FEE JUST BEFORE THE COURT DATE. TRULY A ROGUE COMPANY.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“ABSOLUTELY AWFUL - DO NOT USE.”

Written on: 17/01/2015 by Jonasg476 (1 review written)

I would not recommend these people. They are very misleading. Avoid them at all costs! They will not recover you to your home address only to a nearest garage. They do not care about you as an individual. Don't believe for one minute that they will give you a hire car because they will not, they will expect you top get a train even if it takes you 6 hours to get home. The customer service most definitely lack customer service, very perdantic and sarcastic. They may be cheap, but the above is… Read Full Review

Report this review
★☆☆☆☆

“STAY AWAY”

Written on: 27/12/2014 by kaassupply (1 review written)

I have taxi breakdown with them for 8 months. Hit the puddle of water, some thing started hanging and hit the road around 11.30 at night. Called them about this, they didn't come to help as the fault is because of water. Any fault immerse due to mud, snow or water is not covered. I asked their policy details and they said I have to get it from the broker whom I purchased the policy although FCGB send me all the paper work. They are very rude. Don't buy from them. It's better to pay little bit… Read Full Review

Report this review
★☆☆☆☆

“Steer clear at all costs ”

Written on: 07/12/2014 by SadieBrowne412 (1 review written)

We have been with this company for quite a few years and have always had the home start breakdown cover especially when we had two cars we insured them both with First Call. In past years if we have had to call them out they have always turned up eventually. This year, however, the clutch on our car went and when my husband phoned for assistance he was told that we were not covered because the car had not been serviced and that if they came out then we would be charged. We feel that we have… Read Full Review

Report this review
★☆☆☆☆

“CROOKS! The law needs to get this company”

Written on: 19/10/2014 by yelwob (1 review written)

I took out recovery with this company for my wife before reading the reviews here, more fool me. On her way to her sisters South of London, just before she arrived an engine warning light came on and the car started to lack power, but she managed to get to her sisters. I rang First Call and was outraged at what they told me. They told me they wouldn't come out as she had managed to get to her Sisters and told me she should drive it to the Garage. I said what happens if it breaks down on the… Read Full Review

Report this review
★☆☆☆☆

“Rip Off!!”

Written on: 14/10/2014 by Utterfredup123 (1 review written)

Broke down had full cover but charged me £195 to be towed to local garage 5 miles away. If i didnt pay they would have left me on the roadside. Now they wont refund the £195 not responding to e mails or phone calls. Robbing little Stay away!!!!… Read Full Review

Report this review
★☆☆☆☆

“They left me stranded 18 miles from home”

Written on: 09/10/2014

I have full breakdown cover with this company, I called them out as my car was losing power on my way to work, an hour later the recovery arrived and could not find any fault. I took the car straight to the local garage to be checked. The car had been fully serviced and I broke down the following day, I called the breakdown and they refused to come out stating that I should have gone to a garage (not that there was one) I was on a very busy ring road and managed to get it to a safe place… Read Full Review

Report this review
★☆☆☆☆

“Avoid like the plague!”

Written on: 26/08/2014 by spendrey (1 review written)

I've been with First Call for two years, based on price! The first year was great, mainly because I didn't need to call them. The second, however, I have needed to call them twice, and on both occasions they've arranged recovery but at my cost. To be totally open, the recovery cost was less than if I'd phoned the local recovery specialist direct, but still, I thought the pint of a recovery firm was to recover you?! The most recent situation was engine failure on the M4, and my wife… Read Full Review

Report this review
★☆☆☆☆

“Don't waste your money”

Written on: 18/08/2014 by training12 (1 review written)

My car does not have a spare wheel. Like many modern cars it has an aerosol of liquid rubber for temporary repair. I called them to assist me with a flat tyre because I am disabled and have trouble bending. I expected that, as a member, they would assist me. No chance ! They cited one of their terms which said they would only assist if the car has a serviceable spare wheel but offered to come out if I paid them over £100 ! So presumably the same clause would apply in the event of a tyre… Read Full Review

Report this review
★☆☆☆☆

“Dont use them!”

Written on: 15/08/2014 by Rowdy8 (3 reviews written)

Having broken down, I was technically (although unknowingly) in breach of a small clause in the contract. Don't bother to complain to the Managing Director as they invite you to. There are no mitigating circumstances allowed. No room for negotiation or discression. Take it or leave it. Tough luck-(I did use another word but this site censored me). Their attitude seems to be how can we make them pay? Wish I had come across this review site earlier. I am obviously not alone. Steer clear! Join a… Read Full Review

Report this review
★☆☆☆☆

“Dont use them!”

Written on: 15/08/2014 by Rowdy8 (3 reviews written)

Having broken down, I was technically (although unknowingly) in breach of a small clause in the contract. Don't bother to complain to the Managing Director as they invite you to. There are no mitigating circumstances allowed. No room for negotiation or discression. Take it or leave it. Tough luck-(I did use another word but this site censored me). Their attitude seems to be how can we make them pay? Wish I had come across this review site earlier. I am obviously not alone. Steer clear! Join a… Read Full Review

Report this review
★★★★★

“Best service yet!!”

Written on: 14/08/2014 by Warrenr370 (1 review written)

I couldnt ask for a better breakdown service all of the staff are extremely helpful even if it is just general questions at least this company actually answer the phones to you, everytime i have needed there services they have always helped me, i understand some people may not be covered but the staff are only doing there jobs and sticking to the rules????? But i have to take my hat off to them as i do not have a bad word to say against them!!! 10 stars from me… Read Full Review

Danfl's Comment

Written on: 29/01/2015

This does not tally with my or most of the other 227 reviewers' experiences; in my experience they are undoubtedly the worst company I have ever had the misfortune to deal with.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Not in the least bit interested in helping people!!”

Written on: 03/08/2014 by 290Sheridan (1 review written)

I've been with this company for a couple of years now and have had two appalling recent dealings with them. One when I broke down in Glasgow (I live in Manchester!!!) and was told that if they could not fix my car there and then and there was no garages open, then that 'would be the end of their assistance!!' During the same conversation I was also told by the girl at the end of the phone that it was my job to find a garage if my car could't be fixed. Even when i pointed out to her that i… Read Full Review

Report this review
★★★★★

“First Call GB ltd - fantastic value for money!”

Written on: 29/07/2014 by ChrisMotorist (1 review written)

I have used this company for breakdown cover on and off for the last 5 years and have no complaints. At £42.50 a year for full breakdown, homestart UK relay service and £72.50 for the same thing Europe wide, this company represents AMAZING value for money and are one of the cheapest breakdown companies out there. I have broken down twice since using them. The first time my car broke down in my driveway and I needed my car to be relayed to a garage near my parents house (who offered to help… Read Full Review

Danfl's Response to ChrisMotorist's Review

Written on: 29/01/2015

This does not tally with my or most of the other 227 reviewers' experiences; in my experience they are undoubtedly the worst company I have ever had the misfortune to deal with.

Reply to this comment

Wake1965's reply to Danfl's Comment

Written on: 06/03/2015

First call GB Ltd are incompetent as a business and need closing down.

Reply to this comment
Report this review Read 2 Comments
overview