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| Speed of response | 4.4/10   |
|---|---|
| Customer service | 4/10 |
| Value for Money | 4.2/10 |
| Reviewer Rating | 3.8/10 |
| Overall Rating | 3.5/10 |
Full review by
stevieggg01
on 26th Mar 2008
User Rating : 2
Respect :
0
Good Points: I set up cover for my Luton Van to carry out removals which was all discussed at the beginning of the call and I was very impressed with the price I paid (42.50).
Bad Points: After being towed 4 times and discussing my work details and that the van did/did not have furniture due to removal work etc I was told much that I should have registered the van as commercial (which I had done) etc and asked to pay costs of 170. I asked that the phone recording be looked for of reg set up and they could not get this. So I was treated very badly (like I was a liar) and advised to go elsewhere then if I would not pay the 170. Twice the wrong towing vehicle was sent due to mis-communication (even though my van was on their system!). Once I had requested that the guy bring clutch oil and he had not been told too. Having to wait over the 1 hour promised 2 of the 4 times I called.
General comments: I have had much better service in the past from RAC and I can see that this is who I am going back to.
First Call was my first commercial breakdown assistance I took out and I did not realize their error in the price they gave me!
Their telephone staff whilst being very helpful when phoned did not seem to communicate things like van size and break down problem correctly which resulted in me being stuck at the road side for much longer than necessary.
stevieggg01's review and ratings | 254 words
Review by
Guest.
on 7th Feb 2008
User Rating : 9
Respect :
0
In my third year of using them, covering two family cars.
Called them 3 times (minor breakdowns/ fail to start) and have always been very satisfied with the service provided.
Overall very satisfied with problems resolved. The car broke down and (my son) rang First Call. They said the policy had exired a month ago, - however in good faith, they accepted there may have been a mix up on renewal and provided cover when I made a card payment over the phone. Within half an hour the rescue truck had b ...
Guest.'s full review | 141 words
Review by
mcallister15
on 16th Jan 2008
User Rating : 1
Respect :
0
Do not use this company. They will refer to their Terms and Conditions to get out of helping. They refused to sent help to me & my 13 year old son at 1am in the morning on the M25!
I was on my way to Alexandra Palace and my car appeared to be overheating. I called out First Call and he arrived after 90 minutes! He looked at the car, then drove it round the block and said it appeared to be OK but he had been told to tow me home - some 60 miles! I said why do that if its ok, so we topped up t ...
mcallister15's full review | 247 words
Review by
Guest.
on 8th Dec 2007
User Rating : 0
Respect :
0
I thought First Call GB Ltd was cheap. Limited to a single recover destination within the UK.Read the fine print. I would save your money and go elsewhere. It will save you time and money in the long run. Avoid
Guest.'s full review | 41 words
Review by
torriva
on 15th Nov 2007
User Rating : 0
Respect :
0
Cheap is not always cheerful, we certainly weren't and would caution people buying just on a price comparison.
torriva's full review | 62 words
Review by
curtivic
on 26th Oct 2007
User Rating : 0
Respect :
+1
I brought this policy to cover my car while I was driving to and from work in the country as I did not want to end up stranded. I purchased the top level of cover, thinking that I would be covered for most eventualities. I was involved in a road traffic accident late on a saturday night while travelling home from work. After ensuring that nobody was injured, I contacted the police who were very quick to respond due to the fact that the cars were blocking the road on a blind corner. The police co ...
curtivic's full review | 233 words | 1 comment added.
Review by
tabemeister
on 5th Oct 2007
User Rating : 1
Respect :
0
My car failed to start and the mechanic told me to book it in to a garage and call First Call the following week to have the car taken to the garage. When I did they refused saying in the terms it was only one call out per breakdown and they would want a receipt from a garage before they would attend again. I then had to pay £60 to have the car taken to a garage. When I explained that I was led by the mechanics advice their attitude was poor
They might be fairly cheap but you do get a b ...
tabemeister's full review | 132 words
Review by
calleva
on 22nd Aug 2007
User Rating : 1
Respect :
0
Like others- my student son took this out when he took his car to University, he had paid for recovery and home start. He broke down on the way home at the end of term with what seemed to be a clutch problem. He was rescued by a local garage arranged by First Call. This person said the clutch was OK and it was the gear selector at fault, he took my son miles to a scrap yard where a part was fitted that cost my son £45 and he was then left to try and get home again. The car broke down again ...
calleva's full review | 268 words
Review by
tizzy
on 16th Jul 2007
User Rating : 9
Respect :
-1
To start with First Call GB Ltd offered the best price. I have cover on an old camper van, my husband spends a lot of time on it but breakdowns can't be altogether avoided, can they?
We called them out a couple of times on our annual holidays and the first time were taken to the campsite we had booked, though as I remember the site owners put us on to a local garage who came to us to fix the wheel bearing. The second time we broke down we were looked after really well it was on the outskirts o ...
tizzy's full review | 266 words
Review by
carolewilkins
on 21st May 2007
User Rating : 0
Respect :
0
My son had the same problem as the previous driver. His car broke in Newquay with brake problem on a Sunday. First Call GB Ltd told him they had found a garage that could fix it on Monday, we told them this was not acceptable, as my son and his 4 friends needed to be home on Sunday. First Call did suggest hiring a car but told him he had to arrange that himself, but as he is only 18 it was highly unlikely that he would get a hire car. There was no public transport from Newquay on Sunday. So we s ...
carolewilkins's full review | 227 words
Review by
kitwaites
on 17th Apr 2007
User Rating : 9
Respect :
0
If you use one of the big names do consider First Call - having been covered with the AA I found First Call GB Ltd cover to be loads better, plus they use proper tow trucks so if you need to be towed they can do it straight away. And let's face it - it's far better to give your money to a small company than having it spent on another one of those "You've got AA friend" adverts!
kitwaites's full review | 286 words
Review by
bornjoyful
on 11th Apr 2007
User Rating : 0
Respect :
+1
I was infuriated with First Call GB Ltd and am taking this to Trading Standards and back to Martins Money Tips where I got hold of this company in the first instance. They allowed my car to be picked up and then later told me that they would not be taking me home. The hotel and rental of car would not have worked for me due to holiday commitments the following week. If this was my only breakdown company I would have been truly stuck. Instead, as my boyfriend was with me, we called the AA who agr ...
bornjoyful's full review | 335 words
Review by
Masochist
on 8th Mar 2007
User Rating : 1
Respect :
0
I was insured with First Call GB Ltd for one year. Initially I had a lot of trouble getting them to put their terms in writing. They sent stuff on duplicated A4 sheets, and I needed to ask twice. After a year the renewal date passed without any reminder arriving. I waited two weeks and then decided not to bother, as my car is very reliable anyway. I thought they must have been a new startup company which went bust. Recently I phoned again and was assured they still existed. The bloke promised to ...
Masochist's full review | 117 words
Review by
cpfrang
on 23rd Feb 2007
User Rating : 0
Respect :
0
Relatively quick response (40mins during rush hour).
They have claimed that I didn't follow the advice given by the garage which was not true (but I didn't want to spend my time to follow up the issue, because of maybe £50 I lost); the garage chosen by First Call was not good (alternator had to be replaced again after 4 months; for free this time, but I had to pay for travel and lost lots of time).
First Call GB Ltd breakdown cover is cheap, but the performance is accordingly. I will cho ...
cpfrang's full review | 196 words
Review by
Evie80
on 16th Jan 2007
User Rating : 8
Respect :
0
I was very happy with the service I received from First Call GB Ltd when my exhaust fell off recently. The person who answered my call said someone should be with me within the hour and if not then they would call me back and let me know how long I'd have to wait. As it was, the breakdown truck arrived within 40 minutes.
Evie80's full review | 92 words
Review by
DMH of Carfiff
on 25th Nov 2006
User Rating : 9
Respect :
0
Used First Call GB Ltd once in my first year and was very pleased with their efficient response.
The breakdown man said he did contract work for many of the big name breakdown services - so with first call, you are getting the same guy at a discount rate.
DMH of Carfiff's full review | 88 words
Review by
sherborne
on 23rd Oct 2006
User Rating : 2
Respect :
+1
We were initially assured by First Call GB Ltd that a recovery vehicle would arrive within the hour. After an hour and a bit we were told another ten minutes. The recovery vehicle arrived after three hours. The driver let slip that he'd been travelling in the opposite direction on another call, an hour after we were assured he was coming to us.
You pay peanuts and what do you get?
sherborne's full review | 89 words
Review by
mellorc
on 27th Sep 2006
User Rating : 0
Respect :
0
I was wrongly advised after breaking down and telephoning the call through to the First Call GB call centre. The staff was extremely rude and patronising and as a previous review has stated, they actually refused to give me any names to complain to. I was a woman stuck on my own with a child and copious amounts of luggage and told to find public transport home on a Sunday at 5.30p.m. I had to pay £266.00 to get my vehicle back to my home address. Please read your policy very carefully. ...
mellorc's full review | 170 words
Review by
beejaykk
on 3rd Sep 2006
User Rating : 9
Respect :
0
I am really pleased I have First Call GB Ltd back up. You get a discount if you cover two cars. Your vehicle is covered, not the member. Relay & recovery is very cheap. I have called them three times & they came out, once at home. They rely on local mechanics, very knowledgeable. I was disappointed however with the home call. I was told to phone the next day as if I couldn't be repaired, they couldn't get me to a garage.
beejaykk's full review | 81 words
Review by
inept
on 26th Jun 2006
User Rating : 9
Respect :
+1
At £42 First Call GB Ltd were by far the cheapest I could find that included Homestart as well as onward travel to your destination. Have called them out 4 times in the last 3 years. They've always turned up within 60 mins, and fixed the problem. Even didn't complain after calling them out for the same fault twice in a row.
inept's full review | 67 words
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