First Call GB Ltd Reviews

★☆☆☆☆
1.3 / 5
252
9% of users recommend this
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First Call GB Ltd

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Latest Reviews

★☆☆☆☆

“A disgraceful company ”

Written on: 29/05/2017 by Johnathan227 (1 review written)

Quite simply the most appalling breakdown company I've every encountered. Without a doubt the worst service I've every received from any company that claims to provide a service to it's customers. DO NOT TAKE OUT a policy with first call. After 4 years of using this company without having to use them, on a recent journey, Bank holiday camping trip with the family I had no power steering or ABS. After endless phone calls over a 24hr period I was told that no assistance would be provided as the… Read Full Review

Rescuedbyus900's Comment

Written on: 02/06/2017

have to agree with you, we were a recovery agent for them, we recently did a job for them where the owner had to pay them £200.00 pound for a recovery they would only pay us £52.00 out of that, we took the job on because they were stuck and could get no other agent to attend the job, No wonder thats it now she has been told not to call us again.

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★☆☆☆☆

“I wouldn't recommend First Call to an enemy!”

Written on: 29/04/2017 by Elfsinger (1 review written)

I've been with First Call for nearly 10 years and never had to use them until yesterday. They will take your money but they are not there when you need them. DO NOT USE! I was exchanging my car and had a part exchange agreement with the garage. I didn't drive my car for 2 weeks for fear of damaging it. It was left in perfect condition on the drive. Over 2 weeks the battery went dead. I rang First Call to jump start me and they said they would but only after £125 charge even though their… Read Full Review

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★★★★★

“Can't fault the Service”

Written on: 12/03/2017 by bionicwoman2017 (1 review written)

We were travelling to North Wales a journey of approx 4 hours. Our temp gauge warning light came on red, and despite stopping to cool engine, it kept coming on at quicker and quicker intervals. In the end we had to call out First Call GB Ltd. The person on the end of the phone was superb, and despite our location in the middle of nowhere, managed to get a recovery vehicle out to us within a hour and a half, which was amazing given our location. We were recovered to Garaj Arwyn's Garage just… Read Full Review

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★☆☆☆☆

“absolute rip off”

Written on: 28/02/2017 by 484Bain (1 review written)

Call them out they came told me they could not take my standard 4 door car the trailer unless I paid £225.00 to get another trailer to get me home Told them I could not pay now , so they then told me I had to pay another £94.00 for call out and unless I paid £320.00, and should stranded unless I paid £320.00 on spot. I paid £84.00 to a local garage who came and fixed car within 4 minutes. Avoid… Read Full Review

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★★☆☆☆

“Check what you are covered for”

Written on: 03/01/2017 by Zippadeedoo (1 review written)

This seems a bargain breakdown cover but beware if you think you are covered for any breakdown. I have called them out many years ago and it was fine but yesterday, 2nd January 2017 I hit a pothole on the M6 at it broke a front wheel spring. Fortunately my wife and I were less than a mile from a service station and managed to get there with only a small amount of banging noises. On calling First Call and explaining the problem they declared that it was an accident and not a mechanical or… Read Full Review

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★☆☆☆☆

“Read the small print ”

Written on: 22/12/2016 by House202 (1 review written)

There are all sorts of exclusions which mean they can get out of helping you. They left me stranded at 11pm at night when my car broke down because the operator said it was due to poor repair earlier the same day, which it was not. Wanted to charge me three times the normal recovery charge to get me home. When I arranged it separately and asked for my money back they quoted all sorts of exclusions in the small print. Still trying to get my money back but beware… Read Full Review

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★☆☆☆☆

“Thank you First Call, how to kick someone when they...”

Written on: 07/10/2016 by Desireev1954 (1 review written)

Recently my car wouldn't start so I called First call. Their mechanic coul dn't start the car and thought the engine had seized. Naturally we asked him to tow it to our local garage, where our car is regularly serviced and repaired. This part was fine, I later received a phone call from first call checking everything was OK. I thought that was nice. The caller then went on to say that their mechanic had reported that the engine had seized and we had told him if that was the case then we would… Read Full Review

Diva69's Comment

Written on: 08/10/2016

very similar happened to me, i hate these guys!!

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★☆☆☆☆

“Unhelpful, I will never use this company again. ”

Written on: 17/02/2016

My car would not start at home so I called First Call. Initially they were very helpful and said they would send a vehicle out to me. This was just before 4pm and their call out time was 45 minutes. I said my garage would be shut and if I neeed to be recovered there, I would prefer the call to be defered to the following morning. The lady I spoke to said a vehicle would definitely be there at 4:30pm, so there would be time to get it to the garage. The vehicle turned up at 4:50 (having been told… Read Full Review

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★☆☆☆☆

“MUST BE SHUT DOWN!!”

Written on: 10/11/2015 by 422Hanley (1 review written)

This so callled breakdown {first call} is a trick do not join close them. They take their time comming out to you they dont repair your vehicle and they dont take your car back to your address so many up front cost please please stay away they are bad and a joke oh yes they dont take you home either lol had a terrible experince with them get dom!!!! And also staff are not helpful and cant do simple maths brokedown in manchester wanted to come home to blackburn another charge of £150 i asked… Read Full Review

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★☆☆☆☆

“When we did actually break down and need to be...”

Written on: 02/11/2015 by ynMedina462 (1 review written)

When we did actually break down and need to be recovered, they managed to make multiple excuses not to come and get us. You get what you pay for I guess. I would not recommend this company to anyone. Avoid!… Read Full Review

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★★★★★

“Excellent”

Written on: 30/09/2015 by patgc (2 reviews written)

At home this morning and car would not start. Would not turn over but everything was clicking and hazzard lights going etc. Phoned First Call at 10.20 to ask for assistance. She went through various questions and said yes all fine, asked my my local garage if I need to be recovered. Said assistance would be with me within the hour. 10 minutes later she rang again to say that the ETA for assistance was too long so she had contacted my local garage and arranged for them to come out, try and help… Read Full Review

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★☆☆☆☆

“TERRIBLE RIP OFF COMPANY - DO NOT USE!!!!”

Written on: 12/09/2015 by Jerry131 (1 review written)

I have been with this company for a few years and have got my car and my 19 years old car covered as well. My daughter broke down on the M42 and it took over 4 hours for them to rescue her. They told her on the phone that if she was low on fuel then they would not help. When they finally arrived after leaving her for the 4 hours on the hard shoulder it turns out that the cam belt had broken and she would need to be towed. They asked which garage in Birmingham she wanted to be towed to and as we… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT USE THIS BREAKDOWN COMPANY!!!!”

Written on: 10/08/2015

In February I called this company at 10:50 am as I could not gain entry to my vehicle and I was stranded outside of the car with all my personal belongings inside the car, including my bag, phone, house keys and medication. I used my local doctor’s surgery to make the phone call. I waited 2 hours and 15 minutes in the freezing cold waiting for their mechanic to turn up. I was very distressed and anxious by this point. The mechanic stated that he had only received the call at 12.33 pm. The… Read Full Review

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★☆☆☆☆

“Outraged!!!”

Written on: 30/07/2015 by tasneemc (1 review written)

I am writing in regards to the atrocious service I received on Tuesday 28th July 2015. I spoke to one of the supervisors. I am 20 years old and this is the first time I've had to deal with kind of situation. Unfortunately I had an incident where after revving my engine going up a hill to park my car, a burning smell emitted. It smelt like burning rubber. Due to the fact we had gone to the beach, we decided to park the car and go and enjoy the sunny day. Once returning to the car about 3 hours… Read Full Review

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★☆☆☆☆

“BE WARNED”

Written on: 27/06/2015 by Leiao197 (1 review written)

the reviews on this board are spot on.My car wouldnt start i rang them up to be told its my propblem,then after having a row with them i was then told to pay access of 20 pounds,and i allways have full breakdown policy,then they send a lad who is not a mechanic and he says im here to tow you UNBELIEVABLE as victor meldew would say… Read Full Review

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★★☆☆☆

“First Call AVOID”

Written on: 30/05/2015 by solomon53 (1 review written)

In February 2015 I broke down - seized brakes. A week or two earlier I had contacted First Call as there was an odd noise from the front wheel. Normally I would have taken wheel off and checked, but was not very well at the time. They reminded me that if problem was due to wear and tear, I would be charged. Good advice, so I asked a local garage, who noted the pads were badly worn. Got new pads and discs fitted at main dealer. When I asked for recovery from First Call, they said I was not… Read Full Review

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★☆☆☆☆

“Good if you don't need them???? but that's not the...”

Written on: 21/05/2015 by BraydenSloan (1 review written)

Good if you don't need them???? but that's not the point!! only needed them twice and each time they were very very uncooperative, wanted to leave us stranded in the middle of nowhere with young children. When proof of repair and service was sent, they still took money out of our account and claimed they never received it and it was our responsibility to contact them to check if it was received but not their responsibility to tell you it hasn't??? Some consumer organisation should… Read Full Review

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★☆☆☆☆

“First Call GB - Awful Disgraceful Company - DO NOT...”

Written on: 20/05/2015 by Chace179 (1 review written)

I was left completely abandoned by this company having been with them 8 years!! I ended up locked out of my car 07.05.15 and despite advising First Call GB during the call that my purse was in the car and I could pay once they got me in they refused to send help out unless I paid upfront!! Considering I have been a customer with them for approx 8 years this is how they treated me. The security guard at the shopping centre where this happened had kindly used his phone to contact them, he… Read Full Review

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★☆☆☆☆

“Rip off - does not care about your own personal safety!”

Written on: 10/05/2015 by pixiewixy (1 review written)

Recently I was heading for Stockport which was over an hours drive from my house. There and back makes it two hours that's not including the traffic time. There was absolute torrential rain and 90% of the road journey involves motorway driving. I was about 20 minutes from my destination when my car engine warning light came on. When I was on my own a young female driver on the motorway and I had to pull over onto the hard shoulder in the extreme weather conditions when I feared for my own… Read Full Review

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★☆☆☆☆

“Stranded abroad. Worst call!”

Written on: 22/04/2015 by CourtneyWheeler (1 review written)

So a few weeks ago I broke down in Portugal, upon calling First Call I was told that my trip was one day to long and they would only help if I paid 600 to be taken to the nearest garage. I declined and paid the 150 local fee. Then I informed them that although I was unhappy I would be making a trip abroad to France this week and would I be covered. They said I would as long as the previous fault was fixed. It was. I had an emergency and on my way back my girlfriend was rushed into hospital… Read Full Review

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