First Call GB Ltd Reviews

★☆☆☆☆
1.3 / 5
10% of users recommend this
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First Call GB Ltd

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Latest Reviews

★☆☆☆☆

“Avoid like the plague!”

Written on: 26/08/2014 by spendrey (1 review written)

I've been with First Call for two years, based on price! The first year was great, mainly because I didn't need to call them. The second, however, I have needed to call them twice, and on both occasions they've arranged recovery but at my cost. To be totally open, the recovery cost was less than if I'd phoned the local recovery specialist direct, but still, I thought the pint of a recovery firm was to recover you?! The most recent situation was engine failure on the M4, and my wife… Read Full Review

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★☆☆☆☆

“Don't waste your money”

Written on: 18/08/2014 by training12 (1 review written)

My car does not have a spare wheel. Like many modern cars it has an aerosol of liquid rubber for temporary repair. I called them to assist me with a flat tyre because I am disabled and have trouble bending. I expected that, as a member, they would assist me. No chance ! They cited one of their terms which said they would only assist if the car has a serviceable spare wheel but offered to come out if I paid them over £100 ! So presumably the same clause would apply in the event of a tyre… Read Full Review

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★☆☆☆☆

“Dont use them!”

Written on: 15/08/2014 by Rowdy8 (3 reviews written)

Having broken down, I was technically (although unknowingly) in breach of a small clause in the contract. Don't bother to complain to the Managing Director as they invite you to. There are no mitigating circumstances allowed. No room for negotiation or discression. Take it or leave it. Tough luck-(I did use another word but this site censored me). Their attitude seems to be how can we make them pay? Wish I had come across this review site earlier. I am obviously not alone. Steer clear! Join a… Read Full Review

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★☆☆☆☆

“Dont use them!”

Written on: 15/08/2014 by Rowdy8 (3 reviews written)

Having broken down, I was technically (although unknowingly) in breach of a small clause in the contract. Don't bother to complain to the Managing Director as they invite you to. There are no mitigating circumstances allowed. No room for negotiation or discression. Take it or leave it. Tough luck-(I did use another word but this site censored me). Their attitude seems to be how can we make them pay? Wish I had come across this review site earlier. I am obviously not alone. Steer clear! Join a… Read Full Review

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★★★★★

“Best service yet!!”

Written on: 14/08/2014 by Warrenr370 (1 review written)

I couldnt ask for a better breakdown service all of the staff are extremely helpful even if it is just general questions at least this company actually answer the phones to you, everytime i have needed there services they have always helped me, i understand some people may not be covered but the staff are only doing there jobs and sticking to the rules????? But i have to take my hat off to them as i do not have a bad word to say against them!!! 10 stars from me… Read Full Review

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★☆☆☆☆

“Not in the least bit interested in helping people!!”

Written on: 03/08/2014 by 290Sheridan (1 review written)

I've been with this company for a couple of years now and have had two appalling recent dealings with them. One when I broke down in Glasgow (I live in Manchester!!!) and was told that if they could not fix my car there and then and there was no garages open, then that 'would be the end of their assistance!!' During the same conversation I was also told by the girl at the end of the phone that it was my job to find a garage if my car could't be fixed. Even when i pointed out to her that i… Read Full Review

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★★★★★

“First Call GB ltd - fantastic value for money!”

Written on: 29/07/2014 by ChrisMotorist (1 review written)

I have used this company for breakdown cover on and off for the last 5 years and have no complaints. At £42.50 a year for full breakdown, homestart UK relay service and £72.50 for the same thing Europe wide, this company represents AMAZING value for money and are one of the cheapest breakdown companies out there. I have broken down twice since using them. The first time my car broke down in my driveway and I needed my car to be relayed to a garage near my parents house (who offered to help… Read Full Review

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★☆☆☆☆

“CHEAP PRICE SHODDY SERVICE DO NOT WASTE YOUR MONEY”

Written on: 29/06/2014 by shirleyturkey (1 review written)

Been a member for 4 years, first time I used it my car in garage thought I could get a hire car, but was told No when I called because im 25 miles away from home and not 35 miles. This company are breaking the Sale of Goods Act they do not tell you on the phone all details and then when you ask for help their service is shoddy, they should not be able to trade. My advice do not use this SHODDY company they are disgraceful and deceitful, better to pay more and go with the RAC OR AA. Cheap price… Read Full Review

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★☆☆☆☆

“absolutely RUBBISH! has your car a FULL service History?”

Written on: 22/06/2014 by underlayunderlay (1 review written)

My wife (with our young daughter) broke down in a 6 year old Fiat 500. It was very hot and they needed the recovery we thought we had paid for for the last 6 years. An electricall problem that was not caused by the fully charged battery...I later tested... was causing it not to start and giving almost irrelevant errors on the dashboard. A shortened version of the phone call (25 mins In total until told they could not come out)..... have you put petrol In? left lights On? own car for how Long?… Read Full Review

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★☆☆☆☆

“Worsted Agency ever. ”

Written on: 18/06/2014 by gargonelius (1 review written)

Worsted Agency ever. My family renting a flat from this agency for about 5 years. No permanent staff working in there so if you trying to sort something out you have to wait for ages. Last what happened was, we had a shower leak in our bathroom for about a year. They knew about this problem and they didn’t want to deal with it. After a year of waiting time they have sent us a plumber. He spent a whole day by trying to fix that problem and after that he left us with no cold water in the… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 07/06/2014 by O'Connor266 (1 review written)

This company is a shambles. Very unhelpful, slow, and ineffective. The worst there is… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 04/06/2014 by tePayne125 (1 review written)

Broke down on the motorway rang for assistance the lady was very rude and unpleasant to the driver who passed me the phone she was the same with me . I said I want to make a complant but no one as returned my call Iwas left stranded on the motorway have been members for the last 8 years never had a call out first time they was needed wasn't there for us had to pay another firm to recover us DO NOT USE AT ANY COST… Read Full Review

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★☆☆☆☆

“RUDE, UNHELPFUL and LIARS”

Written on: 02/06/2014 by BlaineHoover (1 review written)

I rang First Call for assistance when my car broke down. The woman who answered the phone informed me I had to contact my Insurance Company before they would help. She then informed me she had checked their databases, and I was not registered as having insurance, and therefore was driving illegally, so no recovery would be made. She put the phone down on me. I DO have insurance - I rang them next, and they sorted me out. I was however stuck on the side of a road for 4 hours as a result. Do not… Read Full Review

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★☆☆☆☆

“First Call GB Ltd AVOID WHEN POSSIBLE!!!!”

Written on: 26/04/2014 by McCartysh449 (1 review written)

My wife had to suffer in the cold for nearly three hours, but the staff was demanding money to rescue the car from the road side. This was only the second time we called them. In the first instance, the mechanic came without tools in the van. The reason given was that the battery and alternator tester was too heavy, but he came with his girlfriend in the van. He didn't even touch the car but reported in the office false/manipulated alternator readings. In the second incident the car had broken… Read Full Review

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★☆☆☆☆

“Roadside rip off merchants...”

Written on: 09/04/2014 by shootfromthehip (1 review written)

I was charged £116:50 for a recovery of no more than 11 miles. Utter rubbish.... AVOID!… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH NOT A BREAKDOWN SERVICE HIGHWAY ROBBERS”

Written on: 20/03/2014

Daughter broke down was charged £210 to get home Local garage would have charged £30… Read Full Review

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★☆☆☆☆

“Worse than useless!!!!!”

Written on: 14/03/2014 by Pinkowes (1 review written)

I took out this policy for the Land Rover freelander I have just bought and that I would be well covered. In fact I'm not covered as I have no service history for this car can't guarantee that it was serviced within the 12 months that they say in their terms and conditions. However the nice lady on the phone said I could pay to be recovered from the side of the road if I wanted to despite already paying for Roadside recovery. I wish I had read the reviews prior to my purchase I certainly… Read Full Review

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★☆☆☆☆

“WASTE OF MONEY”

Written on: 03/03/2014 by Jaydinb277 (1 review written)

I took out a year's cover with this company and wish I had never heard of them. Ibroke down and called them only to be told they would only recover my vehicle if I paid nearly £200 up front!! They treat you with total contempt and are very unprofessional and only interested in taking your money off you. They don't bother to reply to your letters unless you send them by recorded delivery!!! They said that as my car appeared to be really broken they would only recover me if I paid them up… Read Full Review

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★☆☆☆☆

“DONT WASTE YOUR MONEY”

Written on: 27/02/2014 by Mirandajack (1 review written)

After breaking down and calling 1st call a mechanic arrived just over the hour that they had stated. He found that my cambelt had snapped and that he would have to take me to wherever I wanted to go. This was just 1.5 miles away so loaded my car on the truck when received a phone call from 1st call saying I would have to give my credit card details as I may not be covered for the recovery as not going to a garage!!confused I asked why this was as I had recovery cover and didnt think it mattered… Read Full Review

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★☆☆☆☆

“customer service and breakdown service appalling”

Written on: 05/01/2014 by symartal (1 review written)

My van had its rear brake stuck on this morning.so I called first call and explained in wasn't a mechanic but that was my guess.they then informed me brakes are not covered for roadside assistance because they can't guarantee the safety of the vehicle after the repairs. What is the point of having them for breakdown cover if they are going to unilaterally start inserting conditions of what they will and won't turn out to. Fortunately the policy is up in February.don't touch this company with a… Read Full Review

Mrpolony's Response to symartal's Review

Written on: 07/02/2014

These people are getting away with this unilaterally, they have warrant companies which employ the same tactics when you try to make a valid claim, people need to see their cmplaints all the way to court instead of settling for this, that's what they bank on!

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