first call gb ltd reviews | Watch This Item.

Average Ratings
Speed of response3.5/10 Based on 34 ratings
Customer service2.9/10 Based on 29 ratings
Value for Money3.3/10
Reviewer Rating2.9/10
Overall Rating2.8/10 Based on 50 ratings
24% Recommended11 out of 45 Reviews
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45 Review Centre First Call GB Ltd Reviews

  • Full review by
    alexclapp
    on 27th Jun 2009


    User Rating : 0
    Respect : 0

    Good Points: Absolutely none - don't do it!

    Bad Points: Penny pinching squirmy rude aggressive - need I say more?

    General comments: First Call GB Ltd may be cheap, but you get what you pay for: Our clutch cable broke just over a mile from home (the limit of their cover). They 'measured' it on-line as just under a mike so refused to pay. We agreed to pay for a tow which we canceled 5mins later having roped in a freid to help but they wouldn't refund the callout fee we paid 5mins before despite the fact that the mechanic hadn't even left the garage. The following correspondance was rude and aggressive - I gave up - life's too short - probably whatb they're relying on to keep the prices low. Will be getting RAC cover next year - £34 (in tesco vouchers) joint cover and as many vehicles as you like with a reputable company - its a no-brainer really.
    alexclapp's review and ratings     | 155 words

  • Review by
    ben59
    on 26th Jun 2009


    User Rating : 1
    Respect : 0

    Cheap but bad services. My experience with them : I called First Call GB Ltd for a breakdown. They came to a wrong address and they pretend to come to my house. No one was be able to respond to my explain me what's happen or solved the problem. Simply not interested by what I was saying !! When I was asking to be refund, it wasnot possible because I made a claim !!
    ben59's full review     | 78 words

  • Review by
    rushman1uk
    on 19th Jun 2009


    User Rating : 8
    Respect : 0

    First Call GB Ltd have cheap & cheerful prices. You pay for what you get. I had to call them for an seriously over revving engine. Oil was all over the engine bay. I got through on phone no probs and someone was with me in 50mins, disbite its being 4.45pm when i called. Problem was found straight away(a screwdriver jamming the throttle open, dropped by accident from a garage i had used a few days earlier), fixed and he followed me to the local supermarket for me to buy some engine oil, as he wou ...
    rushman1uk's full review     | 123 words

  • Review by
    Guest.
    on 20th May 2009


    User Rating : 2
    Respect : 0

    When I broke down and spoke to First Call GB Ltd on the phone they said they would send a mechanic. He arrived within 45 minutes but only in a tow truck. He didn't even try and fix the car stating that the info I said over the phone sounded like it needed to be towed. He just towed me home. Poor service
    Guest's full review     | 74 words

  • Review by
    judydutt1
    on 17th Apr 2009


    User Rating : 1
    Respect : 0

    called out First Call GB Ltd to repair got vehicle working, broke down shortley after with the same problem, contacted again would not come out, left stranded, telephone no's offerd for nearest garage only. joined reputable breakdown company
    judydutt1's full review     | 38 words

  • Review by
    vogelwachter
    on 16th Apr 2009


    User Rating : 0
    Respect : 0

    First Call do not provide the service they say they offer. They say they give an hours roadside assistance but when our car wouldn't start they just sent a tow truck. It was late, and needed to get home, so had to fork out £140 to get towed. When my mechanic looked at the car the next morning the problem was a loose wire and he was surprised that it hadn't been discovered and repaired at the roadside. So they cost us £140 completely unnecessarily. Perhaps these budget companies are ...
    vogelwachter's full review     | 183 words

  • Review by
    shawtj2
    on 13th Mar 2009


    User Rating : 1
    Respect : 0

    Poor communication, I called First Call out again, same problem, battery not turning over even though I had got new battery. Guy who came out only had blue transit van, no towing facilites, jump started me and next day garage found fault of a slipping belt and cracked battery terminal. Guy knew nothing about Mazda mx5's he though battery would be in engine (I had to point out it was in boot). The aa would have known more about this car.
    shawtj2's full review     | 153 words

  • Review by
    steveray
    on 9th Mar 2009


    User Rating : 0
    Respect : 0

    Mechanic that came out to my car was very friendly, was a separate company to First Call GB I found the staff to be very rude on the phone. Threatened to cancel policy at 11.30 pm when I had broken down in the middle of know where. In my opinion a real waste of moneyAsk them what their reasonable time means for repairs
    steveray's full review     | 63 words

  • Review by
    Guest.
    on 24th Feb 2009


    User Rating : 2
    Respect : 0

    First Call did not seem interested in trying to solve the problem or come up with alternative solutions. Very off-hand on the phone and very quick to say "Put your complaint in writing". I dad to wait 2 1/2 hours for recovery vehicle to turn up as First Call claimed there was only ONE available in the whole of Perthshire on a Sunday in Feb. Not impressed with First Call. The guy doing the recovery itself was excellent
    Guest's full review     | 77 words

  • Review by
    jjjlee
    on 15th Feb 2009


    User Rating : 6
    Respect : 0

    I've used First Call GB Ltd for 5 years now! but buy the the top offer they do ( £50 give or a take a coupel of £'s ) chances are unless its flat battery they wont be able to fix it , but they will take you to your destination or take you home, i have broke down 4 times once 260 miles away they always respond well, they put me and 2 friends in hotel for night and got car towed home next day. other 3 times they have been response within hour and have fixed flat battery twic ...
    jjjlee's full review     | 159 words

  • Review by
    ee04am
    on 28th Dec 2008


    User Rating : 0
    Respect : 0

    I am 26, was looking to cost save, have been with First Call UK for three years and this was the first time I needed some help. Basically I discovered that I had a coolant expansion tank leak when I was in London which was 60 miles from Southampton which is where I live and also my local garage location. I called their operator who worked for a contractor who informed me that he couldnt fix it and recommended that he send it to a local garage. The problem is that it was on the Saturday after X ...
    ee04am's full review     | 296 words

  • Review by
    brigha
    on 12th Nov 2008


    User Rating : 0
    Respect : +1

    I had been with First Call for a few years without breaking down as I kept renewing cover without ever suspecting their service would be so useless. Then my engine blew up on the motorway about 30 miles from home! I had two small children (8 & 5) with me and the weather was appalling. After contacting First Call a recovery truck arrived within the hour and the driver said the vehicle was beyond economic repair, but First Call had told him to take us to a garage over 10 miles in the opposite dire ...
    brigha's full review     | 272 words

  • Review by
    katejb
    on 26th Oct 2008


    User Rating : 0
    Respect : 0

    I gave my card details to them when my daughter broke down at the petrol station. This was in case she had a) run out of fuel or b) put wrong fuel in. I was told if this was not the problem then the card number would be destroyed and not used. Transpired that my daughters M reg Fiesta had a chip in the key which had come out and immobilised the car, if we had known this was the problem we wouldn't have called them as she had a spare key with her. They contacted her the next day and told her they ...
    katejb's full review     | 218 words | 1 comment added.

  • Review by
    frank t
    on 21st Oct 2008


    User Rating : 0
    Respect : 0

    Of no help when broke down in France - unhelpful on phone despite highlighting to them a member of our party was disabled. Out of pocket by £500 in end.
    frank t's full review     | 33 words

  • Review by
    Robertone
    on 13th Sep 2008


    User Rating : 1
    Respect : 0

    A good service for me, because I did not need it. Took out policy last year for two vehicles and luckily did not need the service. Tried to renew this year for same two vehicles, but they quoted £115 just for my van because I use it for business, so I will be going elsewhere.
    Robertone's full review     | 54 words

  • Review by
    jancousins
    on 18th Aug 2008


    User Rating : 3
    Respect : 0

    Called First Call out to beakdown on M4. Response was quick (woman alone) and road-side repair done. However, the repair did not work and I broke down again after 1 mile. This time I was towed to a garage for repair. As the garage couldn't fit the car in for a week I phoned FC and asked for a tow home, having paid for onward travel. First Call stating they had fulfilled their part by taking me to a garage 'that could effect a repair'! They did offer to pay train fare but as I had too much luggag ...
    jancousins's full review     | 129 words

  • Review by
    mgclassic Rank: Lance Corporal
    on 28th Jul 2008


    User Rating : 0
    Respect : 0

    Not impressed with service from First Call. After a breakdown/accident in France, was told not able to provide recovery. On checking the policy details, accidents are described as covered. WILL NOT BE RENEWING!
    mgclassic 's full review     | 35 words

  • Review by
    Guest.
    on 26th Jul 2008


    User Rating : 1
    Respect : 0

    Car broke down and cost of repairs was more than the car was worth so had no option but to scrap it. Then discovered that first call would pay for nothing and sent me a bill for the towing, car hire etc. Not impressed.
    Guest's full review     | 65 words

  • Review by
    warsteiner
    on 13th Jul 2008


    User Rating : 10
    Respect : 0

    I've had Frist Call European breakdown cover for the last 3 years and 18 months ago I was unlucky enough to have my head gasket blow on a Saturday night in deepest darkest Belgium! I called First Call and they handed me off to their European centre in Holland who were excellent. The car was towed off the motorway in about 1 hour and they arranged a taxi to Brussels and had booked me into a hotel. I took the Eurostar back to London on the Sunday and First Call arranged for the car to be taken to ...
    warsteiner's full review     | 198 words

  • Review by
    shazzer1
    on 3rd Jul 2008


    User Rating : 2
    Respect : 0

    We had to wait for First Call breakdown cover on the hard shoulder of the M74 for 1 1/2 hours with 3 children all aged 5 and under. I rang several times and was told if it was over an hour they would let me know... they did not. We were then recovered to the nearest service station and told our engine was probably damaged beyond repair due to my husband over filling the oil, and that we were to be left there with no further assistance as it was our fault. At this point I must note the man had no ...
    shazzer1's full review     | 336 words


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