First Call GB Ltd Reviews

★☆☆☆☆
1.2 / 5
9% of users recommend this
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First Call GB Ltd

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Latest Reviews

★★★★★

“First Call GB ltd - fantastic value for money!”

Written on: 29/07/2014 by ChrisMotorist (1 review written)

I have used this company for breakdown cover on and off for the last 5 years and have no complaints. At £42.50 a year for full breakdown, homestart UK relay service and £72.50 for the same thing Europe wide, this company represents AMAZING value for money and are one of the cheapest breakdown companies out there. I have broken down twice since using them. The first time my car broke down in my driveway and I needed my car to be relayed to a garage near my parents house (who offered to help… Read Full Review

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★☆☆☆☆

“CHEAP PRICE SHODDY SERVICE DO NOT WASTE YOUR MONEY”

Written on: 29/06/2014 by shirleyturkey (1 review written)

Been a member for 4 years, first time I used it my car in garage thought I could get a hire car, but was told No when I called because im 25 miles away from home and not 35 miles. This company are breaking the Sale of Goods Act they do not tell you on the phone all details and then when you ask for help their service is shoddy, they should not be able to trade. My advice do not use this SHODDY company they are disgraceful and deceitful, better to pay more and go with the RAC OR AA. Cheap price… Read Full Review

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★☆☆☆☆

“absolutely RUBBISH! has your car a FULL service History?”

Written on: 22/06/2014 by underlayunderlay (1 review written)

My wife (with our young daughter) broke down in a 6 year old Fiat 500. It was very hot and they needed the recovery we thought we had paid for for the last 6 years. An electricall problem that was not caused by the fully charged battery...I later tested... was causing it not to start and giving almost irrelevant errors on the dashboard. A shortened version of the phone call (25 mins In total until told they could not come out)..... have you put petrol In? left lights On? own car for how Long?… Read Full Review

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★☆☆☆☆

“Worsted Agency ever. ”

Written on: 18/06/2014 by gargonelius (1 review written)

Worsted Agency ever. My family renting a flat from this agency for about 5 years. No permanent staff working in there so if you trying to sort something out you have to wait for ages. Last what happened was, we had a shower leak in our bathroom for about a year. They knew about this problem and they didn’t want to deal with it. After a year of waiting time they have sent us a plumber. He spent a whole day by trying to fix that problem and after that he left us with no cold water in the… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 07/06/2014 by O'Connor266 (1 review written)

This company is a shambles. Very unhelpful, slow, and ineffective. The worst there is… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 04/06/2014 by tePayne125 (1 review written)

Broke down on the motorway rang for assistance the lady was very rude and unpleasant to the driver who passed me the phone she was the same with me . I said I want to make a complant but no one as returned my call Iwas left stranded on the motorway have been members for the last 8 years never had a call out first time they was needed wasn't there for us had to pay another firm to recover us DO NOT USE AT ANY COST… Read Full Review

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★☆☆☆☆

“RUDE, UNHELPFUL and LIARS”

Written on: 02/06/2014 by BlaineHoover (1 review written)

I rang First Call for assistance when my car broke down. The woman who answered the phone informed me I had to contact my Insurance Company before they would help. She then informed me she had checked their databases, and I was not registered as having insurance, and therefore was driving illegally, so no recovery would be made. She put the phone down on me. I DO have insurance - I rang them next, and they sorted me out. I was however stuck on the side of a road for 4 hours as a result. Do not… Read Full Review

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★☆☆☆☆

“First Call GB Ltd AVOID WHEN POSSIBLE!!!!”

Written on: 26/04/2014 by McCartysh449 (1 review written)

My wife had to suffer in the cold for nearly three hours, but the staff was demanding money to rescue the car from the road side. This was only the second time we called them. In the first instance, the mechanic came without tools in the van. The reason given was that the battery and alternator tester was too heavy, but he came with his girlfriend in the van. He didn't even touch the car but reported in the office false/manipulated alternator readings. In the second incident the car had broken… Read Full Review

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★☆☆☆☆

“Roadside rip off merchants...”

Written on: 09/04/2014 by shootfromthehip (1 review written)

I was charged £116:50 for a recovery of no more than 11 miles. Utter rubbish.... AVOID!… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH NOT A BREAKDOWN SERVICE HIGHWAY ROBBERS”

Written on: 20/03/2014

Daughter broke down was charged £210 to get home Local garage would have charged £30… Read Full Review

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★☆☆☆☆

“Worse than useless!!!!!”

Written on: 14/03/2014 by Pinkowes (1 review written)

I took out this policy for the Land Rover freelander I have just bought and that I would be well covered. In fact I'm not covered as I have no service history for this car can't guarantee that it was serviced within the 12 months that they say in their terms and conditions. However the nice lady on the phone said I could pay to be recovered from the side of the road if I wanted to despite already paying for Roadside recovery. I wish I had read the reviews prior to my purchase I certainly… Read Full Review

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★☆☆☆☆

“WASTE OF MONEY”

Written on: 03/03/2014 by Jaydinb277 (1 review written)

I took out a year's cover with this company and wish I had never heard of them. Ibroke down and called them only to be told they would only recover my vehicle if I paid nearly £200 up front!! They treat you with total contempt and are very unprofessional and only interested in taking your money off you. They don't bother to reply to your letters unless you send them by recorded delivery!!! They said that as my car appeared to be really broken they would only recover me if I paid them up… Read Full Review

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★☆☆☆☆

“DONT WASTE YOUR MONEY”

Written on: 27/02/2014 by Mirandajack (1 review written)

After breaking down and calling 1st call a mechanic arrived just over the hour that they had stated. He found that my cambelt had snapped and that he would have to take me to wherever I wanted to go. This was just 1.5 miles away so loaded my car on the truck when received a phone call from 1st call saying I would have to give my credit card details as I may not be covered for the recovery as not going to a garage!!confused I asked why this was as I had recovery cover and didnt think it mattered… Read Full Review

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★☆☆☆☆

“customer service and breakdown service appalling”

Written on: 05/01/2014 by symartal (1 review written)

My van had its rear brake stuck on this morning.so I called first call and explained in wasn't a mechanic but that was my guess.they then informed me brakes are not covered for roadside assistance because they can't guarantee the safety of the vehicle after the repairs. What is the point of having them for breakdown cover if they are going to unilaterally start inserting conditions of what they will and won't turn out to. Fortunately the policy is up in February.don't touch this company with a… Read Full Review

Mrpolony's Response to symartal's Review

Written on: 07/02/2014

These people are getting away with this unilaterally, they have warrant companies which employ the same tactics when you try to make a valid claim, people need to see their cmplaints all the way to court instead of settling for this, that's what they bank on!

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★☆☆☆☆

“Rip Off Merchants - AVOID FIRST CALL”

Written on: 02/01/2014 by tstis200 (1 review written)

I broke down on a Sunday evening with my son in the middle of nowhere and over 100 miles from home. First call took almost 2 hours to show up. They then told me that they would be taking the car to their garage and dropping me at a train station to find my own way home. They left me and my son at a train station of their choice in the middle of nowhere and I had no cash to get home. I then tried to claim my train fare back to which they told me that they would not reinburse me until I had… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 28/10/2013

I had been with First Call for nearly a year when I had to call them out. They were very late arriving so I had to cancel the visit. I was then told that this was my fault and I would not be able to call them out again. Despite listening back to my phone calls in which I was clearly told a time to expect the mechanic to arrive, they would not accept any responsibility for being late. When I tried to sort this out there was only one person in the office who was able to help so it was very… Read Full Review

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★☆☆☆☆

“Very Bad Service!!!!!!!!! Beware”

Written on: 21/10/2013

Refused service and left me at night in the street broken down, Insanely bad service. Mechanic was not competent, Said he didn't repair Motorbikes and only did Cars, Complained about the fact he would have to drive me back to my house which was only 40 minutes away, complained about not getting payed overtime, then started the engine for only 30 seconds till it gave up in smoke!!!! Then to my disbelief he drove off. Said he had started the vehicle so that was that???? but if that was the… Read Full Review

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★☆☆☆☆

“Great if you never need them!”

Written on: 14/10/2013 by CABCEO (1 review written)

I have been with this service for the past 7 - 8 years since they were recommended on MoneySavingExpert.com but I have never broken down, so have never needed to call them out. When my daughter bought her first car recently, I had no hesitation in buying her breakdown cover, as mine, with First Call GB. Unfortunately, she did have a problem and on calling them was promptly required to pay £140 up front before they would send someone out to her. She had quite honestly told them that the car had… Read Full Review

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★☆☆☆☆

“Make it last call!!!”

Written on: 13/10/2013 by Sprinter13 (1 review written)

I broke down at a service station they said they'd be there within the hour 1hour 20 minutes latter no sign. Also although I had the top package including recovery they will take you too either there recovery station or home which ever is nearest. This was there recovery station about 137 mile from my home. I had then options of hire car or hotel or train but I would have to get to these myself from recovery station and pay for this. Then which ever option I opted for I would have to pay for… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 28/08/2013

After breaking down on the motorway, a recovery vehicle was sent but only after I agreed to give my credit card details. I had purchased their best package including onward travel. FCGB refused to tow my car unless I paid upfront. The driver of the recovery vehicle said he could do it at half the price and had a very poor opinion of FCGB. I agreed to pay the full price on the assumption that I would be refunded. I never got my money back. I rang many times following the incident and she didn't… Read Full Review

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