First Call GB Ltd Reviews

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 5 ratings and 62 reviews

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Average Ratings for First Call GB Ltd

  • Speed of response1.8 stars
  • Customer service1.4 stars
  • Value for Money1.6 stars
  • Reviewer Ratings1.4 stars
  • Overall Rating1.4 stars

62 Reviews For First Call GB Ltd

  • Guest 21st Nov 2009

    Reviewer rating: 1 stars


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    DO NOT TOUCH THIS COMPANY WITH A BARGE POLE
    USE THEM AT YOUR PERIL
    A BUDGET COMPANY - A BUDGET SERVICE, OR BETTER STILL - NO SERVICE.
    THEY WILL USE ANY PLOY IN THE BOOK TO CONTRADICT YOUR POLICY WHEN THE TIME ARISES.THEY ARE TRAINED WELL IN RUDENESS.
    UNSAFE,UNRELIABLE,UNHELPFUL.

    BEWARE!
    STEER CLEAR.

  • Guest 16th Nov 2009

    Reviewer rating: 1 stars


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    We broke down in London 120 miles from home to find out that our policy was not worth the paper it was written on. They are an absolute disgrace. Do not even consider using this company.

  • Guest 9th Nov 2009

    Reviewer rating: 1 stars


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    Desperate.

    Totaly unhelpful when I had a problem with my car outside my home - they basically refused to help because it was a tricky job, that they claimed they wouldnt be able to solve. Even though the membership I have with them is such that they clearly should help, albeit with an excess.

    Fortunately this 'highly specialised' job that they couldnt help with was solved at no expense when a bloke a few doors up was able to do it himself. But I rue the day I gave any of my hard earned to this ...

  • Guest 26th Oct 2009

    Reviewer rating: 1 stars


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    This is the worst call out company. They never pay up and let you jump through hoops before they do pay out. If anyone is still stugling to get money out of them send them a money claim at https://www.moneyclaim.gov.uk this is the only time they respond.

    If you still consider using them call up and ask who the managing director is or mention you want to make a complaint and see how fast they turn nasty and unhelpfull.

  • Guest 9th Oct 2009

    Reviewer rating: 5 stars


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    Only just seen the reviews on this site and have to say that had I read them before joining I'd have steered well clear.

    However, I recently signed up for my 3rd year with them and unlike most of the reviews here, I think they're excellent. 2 callouts, 1 when the cam belt snapped on a dual carriageway, 1 when I hit an ice patch on the carpark where I work and smashed the front end into a metal bollard.

    On both occasions the appointed breakdown van arrived within the hour, as stated, took the c ...

  • Snippeh 3rd Oct 2009

    Reviewer rating: 2 stars


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    I had to use first call twice during my policy. Once in Wales my car would not start, which turned out to be a problem with the alternator. The man they sent out arrived fairly quickly (about half an hour) and fixed me up fine.

    The second time I was on the side of the dual carriageway after my thermometer went way up and the 'STOP' light on the dashboard came on. After being told it would be around a 45 minute wait, I was waiting for just under three hours. When the man arrived, the engine had ...

  • sjohnson3 23rd Sep 2009

    Reviewer rating: 1 stars


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    I would strongly urge anybody considering using this company for European breakdown cover to spend a little time researching them on the various internet review sites. I certainly wish that I had done so! The policy that I bought from them for £76.95 is absolutely worthless. Breaking down whilst on holiday in France with my wife and our three children ranging from 2 to 14 years of age, we were given every conceivable excuse by the First Call GB Ltd operator to avoid providing us with assis ...

  • Guest 22nd Sep 2009

    Reviewer rating: 1 stars


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    Shocking, shocking, shocking - I'm not sure where to start but in summary a 'cheap' recovery that I hoped I'd never need has been disappointing in every way possible & costs me over £200.
    First Call GB Ltd won't tell me who their MD is as I'd like to communicate my dissatisfaction to her/him as the general staff seem powerless - that says it all really!
    I gave them 0 star rating but this site you give them at least 1...

  • Guest 18th Sep 2009

    Reviewer rating: 3 stars


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    I have now been a member of first call gb for several years.
    In the past i have had 3 breakdowns with problems with my car...

    1/ flat tyre

    2/ breaks locked

    3/ clutch cable snapped

    Each time i called for help i had someone there with me within 60mins, as promised. The mechanic checked my vehicle over before recovering, each time. and on the locked breaks they even took me all the way home to essex... 159miles each way.

    in my opinion first call are a reliable, honnest company who are good va ...

  • Guest 12th Sep 2009

    Reviewer rating: 1 stars


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    First Call are TERRIBLE. Even though I was a lone female, they left me stranded on a motorway for THREE HOURS. I would never use them again. I don't think they have a very big network of people to pick you up so that's why you end up waiting for hours on end.

    The man who picked me up was very nice. He said that he had told First Call he was miles away and was on another job, but that didn't seem to bother them.

    Even the Highways Agency people called them to see what was happening, and thought ...

  • Guest 5th Sep 2009

    Reviewer rating: 1 stars


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    First Call GB ha thats a laugh it should be your last call......broke down on m5 sunday afternoon,,,,recovery came out what a joke,i was 293 miles away from my home, he droped me off at lakeside said ive got to make my own arrangments from there he took my car to the depot till monday( is what he said) never got to garage till tuesday so first call charged me for storage of trhe car for that day ,,,,they couldnt hire me a car to get home or they couldnt put me in a hotel or anything i had t ...

  • Guest 30th Aug 2009

    Reviewer rating: 1 stars


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    Completely useless. First Call GB Ltd said that their average wait time was 40 mins - 2 hours later still no sign.

  • Guest 29th Aug 2009

    Reviewer rating: 1 stars


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    I was left stranded 125 miles from home with car at garage waiting for First Call GB Ltd to open next day. The option to your nearest garage is the main one they use so no recovery home!

  • Guest 13th Jul 2009

    Reviewer rating: 0 stars


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    You get what you pay for! The mechanic and car hire firm that they used were very helpful, but First Call GB were cheap and didn't comply with their t&cs which they quoted at us. Completely unhelpful and unsympathetic. If this is a first class service then I hate to think what a second class is like. They wriggle out of their responsibilities, all they are interested in is taking your money and then not providing a service. Would NEVER use again

  • warrick 9th Jul 2009

    Reviewer rating: 0 stars


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    First Call GB Ltd were the cheapest at the time.Please Beware!.... these people are very 'reluctant' to pay out claims.They owe me £500 for a claim dating back to January this year and also the breakdown company they employed on a second claim charged me £64 for the 1 hours 'roadside assistance'. These people have not responded to my latest recorded letter and so I am now contacting the insurance ombudsman.

  • Guest 7th Jul 2009

    Reviewer rating: 0.5 stars


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    Had been with First Call GB Ltd for a few years with no problems. Then had to buy a new (used) car earlier this year, as my old car had been hit and had to be written off and I needed another car immediately. I discovered the day after I bought the car that the fuel gauge was faulty, but, since my father-in-law had just died, there hadn't been time to have it repaired, as we were travelling back and forth between Birmingham and Devon. I was very careful to keep petrol in the car so that I wou ...

  • alexclapp 27th Jun 2009

    Reviewer rating: 0 stars


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    First Call GB Ltd may be cheap, but you get what you pay for: Our clutch cable broke just over a mile from home (the limit of their cover). They 'measured' it on-line as just under a mike so refused to pay. We agreed to pay for a tow which we canceled 5mins later having roped in a freid to help but they wouldn't refund the callout fee we paid 5mins before despite the fact that the mechanic hadn't even left the garage. The following correspondance was rude and aggressive - I gave up - life's t ...

  • irl10 27th Jun 2009

    Reviewer rating: 0 stars


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    Broke down with a significant problem just off Jct 9 on the M40 on the A34 at 23.00. Response time very long (almost 2 hours). I was en route south to Southampton but First Call insisted the car be taken to a depot in Gloucestershire and then to a garage of their choosing the next day. Offered £40 towards overnight accommodation (only vacancy was £125) and proposed to leave me stranded.
    It would have been less expensive and much better if they had simply agreed to complete my journ ...

  • ben59 26th Jun 2009

    Reviewer rating: 0.5 stars


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    Cheap but bad services. My experience with them :
    I called First Call GB Ltd for a breakdown. They came to a wrong address and they pretend to come to my house. No one was be able to respond to my explain me what's happen or solved the problem. Simply not interested by what I was saying !!
    When I was asking to be refund, it wasnot possible because I made a claim !!

  • rushman1uk 19th Jun 2009

    Reviewer rating: 4 stars


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    First Call GB Ltd have cheap & cheerful prices. You pay for what you get. I had to call them for an seriously over revving engine. Oil was all over the engine bay. I got through on phone no probs and someone was with me in 50mins, disbite its being 4.45pm when i called. Problem was found straight away(a screwdriver jamming the throttle open, dropped by accident from a garage i had used a few days earlier), fixed and he followed me to the local supermarket for me to buy some engine oil, as he wou ...