First Call GB Ltd Reviews
Latest Reviews
★☆☆☆☆
“avoid like the plague ”
Written on: 04/05/2013 by bones09 (1 review written)
broke down expecting to be recovered just 24 miles to home only to be told read the policy it may say recover to home or final destination but also says to nearest garage so home or final destination will never come into play was charged 140 for vehicle recovery,also was spoken to like dirt by operator despite being broken down on motorway sliproad with 3 small children spent what seemed like an age being told what you will be charged for and could i walk back onto motorway to look for exact... (read more)
★☆☆☆☆
“Absolute Jokers!”
Written on: 09/04/2013
I think pretty much everything you might read here is true: I thought that if I took out European breakdown cover then in the very worst case scenario my family and my car would be brought home (and that is certainly how it reads in the policy). My car failed to start a week ago in Switzerland. The upshot is that my car is still at the Merc dealer there, I had to bring back the ECU and send it off for repair in UK, I will then have to fly back out at my cost and drive back once it has... (read more)
★☆☆☆☆
“A terrible mistake. Do not use. ”
Written on: 01/03/2013
Lights left on, battery dead. To be fair very attentive on call out, but within an hour I have call saying I am not covered for this fault and I have a bill for £80! What's the point of breakdown cover which doesn't cover a flat battery? Surely that it bread and butter work. Policy is worded ambiguously and I am contesting this charge. Do not use. Pay the extra a go with a reputable firm. Learn from my mistake! (read more)
★☆☆☆☆
“Watch out for the fraudsters ie this company first call GB”
Written on: 26/02/2013 by William17 (1 review written)
This is a disgraceful company with call out times over 2.5 hours. The staff have plenty attitude and it appears that no manager runs their office nor are there any supervisors for the client to speak to. You are threatened and verbally abused by the operators. You are repeatedly ignored and they send bogus recovery companies out to you. I had experience of searching the net for the alleged company coming to recover my vehicle and it could not be found then when asked for the number for the... (read more)
★☆☆☆☆
“Beware Hidden Terms”
Written on: 23/02/2013
This company is terrible. Most people don't read the detailed terms of cover they look at the general terms and boy are they short on detail verse the full terms. This company has a term to cover almost any reason you break down as to why they have to charge you the full recovery cost, so in fact actually you have no cover. If they were as an example offering fire insurance you wouldn't be covered if the temperature went above 50 degrees or if smoke or flames were present. They are... (read more)
★☆☆☆☆
“Charge £100 for human error!!! Why should I buy your...”
Written on: 07/02/2013 by Human21st
I am a human, and made a mistake by leaving lights on over night resulting into flat battery. This company charges £100 for sending a people to help start the car using jumper leads. What an easy way to MAKE money. Be careful before calling this company!!! (read more)
★☆☆☆☆
“They're cheap for a reason...”
Written on: 05/02/2013
So for the first time in 5 years I had to call First Call GB for breakdown assistance, my car wouldn't start one morning and I didn't have any jump leads. The man came and said it was likely to be my battery as it was a very cold morning in winter and he said it has been a common call out for him. In fairness he came within 40 minutes and was friendly. He jump started my car without a problem and checked the battery and said it was charging fine, but best to get it checked out. I went to a... (read more)
★☆☆☆☆
“unsolicited and fake renwal letter”
Written on: 24/01/2013
Today we recieved an unsolicited and fake renwal letter from first call we have never been a member or even contacted them about cover and they sent us a letter saying your policy is due for renewal. I wonder how many have been conned by this renwal scam ???? And having spent 2 mins researching them we would not touch them with a 10foot barge pole. Beware. Beware. Beware. (read more)
★☆☆☆☆
“First and last call”
Written on: 19/01/2013
My wife had our baby grandson in our car when steam started streaming out of engine. She didnt know what to do and was really worried. She called Frist call who sent a garage who couldnt find anything wrong but saw antifreeze everywhere. After a week we had a snotty letter saying pay £75 and our cover is susspened till its paid. I rang and explained about my wife was alone with my granson but they were not interested just wanted money. They really couldnt care less and our cover runs out in... (read more)
★☆☆☆☆
“They couldn't care Less”
Written on: 06/01/2013 by Viperteks (1 review written)
Left lights on accidentally for 15 minutes, that killed the battery, subsequently found fault on the battery - only required a jump start. They said it was my fault so would not attend, even after explaining I was taking girlfriends father to his cancer treatment appointment. Read the contract and terms & conditions fully, absolutely no mention of 'your fault' clause. They really could not care less about their customers... DO NOT USE THEM. (read more)
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Showing 1 - 10 of 184 Reviews
★☆☆☆☆
“Loopholes galore”
Written on: 17/12/2012 by steveg1299
Do not even consider using this company, even if all other breakdown companies go bust! We paid for National breakdown cover with this company and all you are getting when you have read through their terms and conditions is recovery to the nearest garage and your car will only be looked at in their words "an agreed reasonable period" which you will probably never agree on. When they were unable to effect repair of the car at the roadside they categorically stated they would not return the... (read more)
Buzby58's Response to steveg1299's Review
Written on: 26/04/2013
I complained vociferously to MoneySuperMarket about them after my experiences. I very promptly got a snotty letter back from the First Call's MD who couldn't understand why I called them 'chancers'.
He reckoned that 0.1% of their membership leave a bad review.
I wrote to him on 12/9/12 asking as he knew this figure, to give me a general breakdown of the figures to support his reckoning.
Oddly enough I haven't had the courtesy of a reply.
If you want to stop them complain to the place you bought the insurance through.When I complained to MoneySuperMarket they were straight on his case and obvious severely rattled his cage
Anyone?
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★★☆☆☆
“greedy”
Written on: 30/11/2012
Please please please do not go with this company. This company charged me extra £96 pounds 2nd time breakdown. I brought policy for national recovery. Please don't buy this company believe me. Beware? (read more)
★☆☆☆☆
“Rubbish Terms and Conditions which are unspecified in...”
Written on: 29/11/2012
Following a breakdown - which to be fair they dealt with fine - we found out that the car is not covered for up to 14 days whilst they assess whether or not we have had it repaired properly! If a completely unrelated breakdown occurs we have been told we are not covered and will have to pay for any service. Don't go with them (read more)
★☆☆☆☆
“Should be on watchdog”
Written on: 15/11/2012
Don't touch First Call GB Ltd with a barge pole and go to a reputable company. I thought buying breakdown cover through moneysupermarket.com would be a safe bet as they vet the companies and services they promote. If they do, this one slipped through the net. First Call GB Ltd terms and conditions are not clear for the average layperson to understand which will probably lead you to be landed with an additional bill for their services for which you've already paid , citing their entitlement... (read more)
Floradora93C's Comment
Written on: 20/11/2012
This is the person you need to email. No good writing to Rod Dale(name removed) he is busy setting up more SCAM business.
First Call GB Ltd is NOT A BREAKDOWN COMPANY it is registered as a telesales company!!!!!!
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★☆☆☆☆
“dont take out insurance from this company”
Written on: 24/10/2012 by lindsay79 (1 review written)
I took out cover with this company as it was cheap ! BIG MISTAKE. My car broke down with a head gasket problem .When i asked the company if they would take me home as i could not afford for my car to be taken to a garage they refused and said i was breaking the terms of agreement .This was on a saturday after 12 pm when most of the garages are closed and i had my 7 year old nephew with me.After getting upset on the phone after being told to calm down otherwise they would take my car off the... (read more)
★☆☆☆☆
“Entirely uncaring”
Written on: 14/10/2012 by TwoElderlyRetired-Teachers
My wife and have a joint age of over 160. First Call refused to ccome to our aid on the grounds that our vehicle had not been properly repaired following a previous call-out, although I have sent them an invoice from the garage which repaired the fault - a clutch problem They were prepared to send a rescue-vehicle, but only if we were prepared to pay-up beforehand. We didn't have enough money available for this. They refused even to give me the phone number of a rescue vehicle firm. ... (read more)
★☆☆☆☆
“absolute disgrace RIP-OFF!!”
Written on: 05/10/2012 by dodgydom (1 review written)
after taking out an advertised get u home breakdown policy with this company 6 months later we broke down at dartford tunnel.they sent out recovery who informed me cambelt gone so car is dead! then they told me that as car was scrap that we would have to make our own way home via train and they would refund up to £100 costs.i grudgingly accepted this and after great difficulty & expense got home 5hrs later! i then received email from recovery agant confirming that my car was uneconomical... (read more)
★☆☆☆☆
“THE WORST EXPERIENCE EVER”
Written on: 02/10/2012
Took out European breakdown cover & my car broke down in France on Aug 17th. The car' still there with First Call being very unhelpful refusing to repatriate it even though I have £1,000 worth of cover. The cover was taken out through 2Gether insurance who sub-contract the breakdown to First Call. I've now sent an official complaint to First Call & registered it with the Financial Services Ombudsman. Since then I've received a holding letter from 2Gether insurance saying they'll respond... (read more)
Guest4567's Comment
Written on: 03/10/2012
This company should not be allowed to continue in business. They have no interest in customer service, just ripping people off.
I think that you will find that due to the way in which they provide their diabolical service, the Financial Ombudsman has no jurisdiction over them and the complaint needs to be to the Financial Services Authority direct..I think you will also find that your complaint to First Call will be batted off using any excuse thay can find and you will not get anywhere with them, but good luck !!
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Fgjmercer's Comment
Written on: 03/10/2012
Guest 4567 - Thanks for your comments & I'll get in contact with the FSA. My cover was taken out with 2Gether insurance so I need to confirm if they're legally responsible as that's who my contract is with. I'm waiting for their official response & the holding letter says it should be next week.
I'm trying to set up a Twitter campaign so if you'd like to join in & know anyone else who'd be up for it - @FrancisMercer1
Cheers
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★☆☆☆☆
“Don't even think of using this company - it's not...”
Written on: 29/09/2012
I thought I was covered with this company when I took out a policy with them but when I broke down they said I had to pay upfront with a credit card for assistance (150 GBP for someone to come and look at it at the roadside, and 450 GBP to be towed 130 miles back to my home). I would only have these costs reimbursed if I put in the post to them evidence that my car had been serviced in accordance to the manufacturer's recommendations. Terrible customer service and no refund on policy after... (read more)
★☆☆☆☆
“Leave you to die”
Written on: 07/09/2012 by hunt4sense
OK it was 2 years ago now but I thought this company stopped trading so did little. I was looking for a policy when i found them again. I was covered by this company when heading to Poland. I broke down on the border. I called them and they said I didn't inform them 2 weeks prior to leaving where i was going. I explained i did and have the skype call reference at home but i was told this can't be true as they don't have a skype phone!!! and as i could not produce that reference on th espot... (read more)
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Showing 11 - 20 of 184 Reviews
★☆☆☆☆
“First Call G.B Ltd...Legalised blatant robbery!!!!!”
Written on: 28/08/2012
I had the misfortune to take out "breakdown recovery"from this "company".The cover was for a car transporter,which is self explanatory in it,s description,it transports other cars,well,it broke down with a vehicle on the back,and guess what?they said the vehicle that was being transported was,nt covered,therefore,i,d either have to make other arrangements to recover that one,or,they would recover the car after they had dealt with the transporter recovery,and i would have to pay for that,well... (read more)
★☆☆☆☆
“Save Your Pennies!”
Written on: 15/08/2012
What an awful experience! Customer Service appalling, service appalling, definitely proves that 'you get what you pay for!' This company were so unhelpful and refused to take us to the mechanic of our choice that we cancelled the cover there and then! Dreadful service with them trying to wriggle out of recovering us at every opportunity! Real con artists (read more)
★☆☆☆☆
“Useless! Cover isn't worth the paper it's written on!”
Written on: 13/08/2012 by Julester71 (1 review written)
Bought a new car and 2 days later broke down. Having already put the new car on cover and outside the 48 hour inception period, rang First Call and explained that we had a problem and the car was making a terrible knocking sound and we couldn't drive it any further for risk of damaging it more. They kept me on hold for over 15 minutes while they decided whether they would come out to recover our car, then said they wouldn't as although we had passed the 48 hour inception period, we should... (read more)
★☆☆☆☆
“Worse than useless!”
Written on: 27/07/2012
My sister took out European cover with this company paying around £80.00. A week later in the South of France she broke down with a young child and two senior citizens in the car. When she phoned for assistance, she was told that she needed to notify the company when she was going abroard and she was not covered because she had not done this. As she had booked through a comparison site, she had not read the terms and conditions. I have looked at their own website and the terms and... (read more)
Silktork's Comment
Written on: 23/08/2012
That is a standard condition for all breakdown companies.
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★☆☆☆☆
“COWBOYS NEVER USE !!”
Written on: 24/07/2012 by CLARKK1 (2 reviews written)
ABSOLUTELY USELESS, do not use these people - i broke down in derby eventually got to myself 1 1/2 hrs after call, numerous phone calls kept saying i had to take train back home 70 miles away this after 10pm at night, no trains in country areas , then maybe just maybe car 'maybe' fixed next day, car not able to be fixed within 1 hour per their policy if not fixed on day of breakdown RECOVER HOME ?? i had just finished work in derby loads bags equipment told to deal with it very unhelpful... (read more)
★☆☆☆☆
“you have been warned, take up at your peril!”
Written on: 15/07/2012
TRADING STANDARDS IS THE WAY FORWARD FOR THESE COWBOYS! PLEASE DO THE SAME IF WE ARE TO BEAT THESE KIND OF IDIOTS!! WE LIVE IN POOLE MY PARTNER TRAVELS TO OXFORD TO WORK HE BROKE DOWN AND THEY REFUSED TO COME OUT AS HE HAD ALREADY HAD A CALLOUT ABOUT A MONTH AGO???!!!...EVEN THOUGH THE BREAKDOWNS WERE NOT EVEN RELATED,ASKED ABOUT SERVICE HISTORY AND THEY WOULD ONLY TAKE IT TO THEIR GARAGE,NOT EVEN TAKE HIM BACK HOME.. ALSO ASKED FOR CREDIT CARD DETAILS ETC TO TAKE IT TO THE GARAGE AT... (read more)
Guest's Comment
Written on: 17/07/2012
We have had an issue with First Call since we broke down on our way back from Yorkshire. Charged us £235 to get home - could not repair at side of A1 at 7pm. We then had a letter saying that we would be charged another £110 if we did not send confirmation the vehicle had been fixed. We have got nowhere with our claim and the only answer is to take them to the small claims court. But there is another answer - tell everyone you know about your experience and stop them making the same mistake. I can hurt them more than £235 by taking this action and more importantly stop other people falling into the same trap. I know some people are thinking of setting up a Facebook page to warn others but so far I must have stopped at least 25 people from using them and they are now telling all there friends.
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★☆☆☆☆
“total rip off do not use this company”
Written on: 14/07/2012
they want to charge you extra before they will recover your car (read more)
★☆☆☆☆
“Please do not use”
Written on: 29/06/2012 by kingejeh (1 review written)
this breakdown service are rip off's, pls do not use!!! Got charged 85 pounds after the breakdown guy wore out my bolt while trying to loose my tire. They now claimed i did not provide adequate equipment to change with. Very rude customer service.They are only trained to act as debt collectors to get money out of you. Will not recommend to my enemy at all!!! (read more)
★☆☆☆☆
“absolutely useless and worthless !”
Written on: 28/06/2012
"First call" i dont think so ,make sure its the last place on earth to buy so called breakdown cover. Very rude lady on the end of the line after we broke down and needed help (yes thats help and assistance ),not to be lectured and told they needed the full service history of our car and our credit card details before they could get us towed away to a safe place, oh and btw its all in the small print ,didnt we read it ! well no in fact we thought we where buying a genuine breakdown policy... (read more)
Guest's Comment
Written on: 13/07/2012
omg the same thing happened to my partner today he is still stuck in oxford and we live in poole...some nice stranger is currently heping him get it fixed..what on earth they want you history of service for god knows, they told him that he has to be taken to their garage and not even outr own choice in poole
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★☆☆☆☆
“rip off, do not use”
Written on: 14/06/2012 by bigkevsuk (4 reviews written)
called out when could not start, jump started me, went to local garage to have car checked, told me battery terminal was faulty, had them both changed, then got a letter from first call saying i had to pay £114 as the call out operater said the car had the wrong battery fitted,check online at two battery retaler and the battery recomended was the one fitted to car,first call then changed the problem to a poor repair job, (read more)
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Showing 21 - 30 of 184 Reviews
★☆☆☆☆
“Will not come out if car not fully serviced”
Written on: 06/06/2012 by Cazza28
My 71 year old father broke down on Saturday and phoned to be collected. The quite nasty rude women on the other end of the phone asked my dad if the car had got a service on it? My dad said said that it hadn't, it had full service history upto August 2010. The women said they could not recover him and it would cost over 100 pound if they was to come out! After read through the policy membership document this criteria was NOT mentioned under 'what is not covered' on page 1 or on page 2.... (read more)
★☆☆☆☆
“Hidden charges - avoid!”
Written on: 12/05/2012
Called them out as our car wouldn't start. When the mechanic arrived, he managed to jump-start it. Fine. I casually mentioned that I had sat in the car for 20-30 minutes with our sleeping toddler earlier with the fan on, as it was a hot day. That evening I got a call from First Call saying I had to pay a callout charge of over £100 because the flat battery was due to human error and not a fault with the car (even though they had no proof of this - in fact, I'm still worried the battery... (read more)
★☆☆☆☆
“Won't reimburse expenses & terrible overall experience”
Written on: 20/04/2012 by princess_on_a_mission (1 review written)
Won't reinburse expenses and the garage they took my car too caused further damage to my car. My Landrover Freelander broke down on the motorway some 100miles from my home, they quickly picked it up within 1 hr and took it to the nearest garage. Well this wasn't a garage it was some back street car lot for old clapped out motors not suitable for a 4 year old Land Rover. The chap couldn't fix it, they said they would reinburse us for the journey home (this never happened). I requested... (read more)
★☆☆☆☆
“Worst company ever!”
Written on: 20/04/2012 by ElCid (1 review written)
First, after I used their service ones, when I called later to clarify something they told me my policy have been cancelled because I was a minicab driver what I am not, the only thing I told the mechanic when he arrived is that I was going to work and that was late in the evening from this information they assumed I was a minicab driver. The following year I called them for assistance, they told me if I was no able to send them prove of my car been serviced in the last 12 months they will... (read more)
★☆☆☆☆
“You called us out for that last time. . .”
Written on: 10/04/2012
The battery on the car was dead, so I called out this service. I had only called them out on one other occasion, also for a flat battery. The first time the battery was flat was because the car had not been used for a while. The operative told me I needed a new battery, so I took it to my regular garage who told me I did not need one - but I got one anyway. I called them again last week (which was about 9 months since my first call) - again with a flat battery - OK it was my fault, I... (read more)
★☆☆☆☆
“Basically a scam...”
Written on: 03/04/2012
When you break down you want to be speaking to someone who has your interests at heart and help get you back on the road. First Call have gone completely down hill. You are now speaking with an operator who attempts to interpret their T&Cs and renege on their obligations at all costs. My car had just been serviced that morning. In the evening it seemed that the starter motor had failed. First Call implied that these two events were related and I wasn't covered. Quoting their T&Cs, you're... (read more)
★★★★☆
“A different experience”
Written on: 29/03/2012
Having seen the poor reviews about First Call I have to admit that I may have been the lucky one but I had a satisfactory experience . I have Fist Call Platinum and broke down with complete engine failure on my Mitsubishi 4x4 on a snowy Christmas Day 2010. I had to wait 90 minutes, but it was 25 December. A breakdown truck and engineer turned up and found engine to be completely dead. The vehicle and I were taken to the garage of my choice on the low loader at no cost to myself. I cannot... (read more)
★☆☆☆☆
“THEY WILL LEAVE YOU MAROONED”
Written on: 26/03/2012
Do not use this service provider. I broke down on a dual carriageway...it took 1hr 45 mins to get someone out...they couldnt repair it....so First Call would not take me or my car home...instead chose to take it to a garage that was 40 mins away then expect me to take a train home.....but there is not trains local to the car or to where i live... the garage PHILSERVE i will say acted superbly and their service was fantastic....but none can be said for First Call. They are a bunch of crooks,... (read more)
★★★★☆
“QUICK RESPONSE,FRIENDLY”
Written on: 13/03/2012
Having broken down early hours of the morning and a lone female, I called first call for assistance and got through to an operator very quickly you took all my information from me and assured me that someone would be with me within the hour, 30 minutes later a very friendly and compitent mechanic arrived who quicky diagnosed the fault and recovered me and my vehcile to a garage. I have never expreienced anything other than a frienldy helpful service from first call and would recommend to... (read more)
★☆☆☆☆
“CON ARTISTS...BEWARE!!!”
Written on: 02/03/2012
AVOID these criminals like the plague. Policy is heavily loaded to minimise thier outlay in the event of an emergency. Staff are rude and unhelpful.You need a lawyer to work out what your covered for...which ISN'T MUCH! avoid avoid avoid!!!!!! (read more)
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Showing 31 - 40 of 184 Reviews
★☆☆☆☆
“COMPLETE RIP OFF!!!!”
Written on: 01/03/2012
First time I have used them. Called them out to my home address as car would not start. Mechanic said probably imobiliser problem but would need to try using the spare key to check. My husband was at work and had the key with him, they told me to try the spare key later and if that did not work to call them back and they would tow me to a local garage. They did not check for any other problem. After they left my husband arrived home, tried the spare key and this didn't work. I called... (read more)
★☆☆☆☆
“Complete Rip Off - Avoid at all costs !!”
Written on: 24/02/2012 by GUEST9000
Having had a full recovery policy with First Call GB I unfortunately suffered an apparent overheating problem and called for assistance. Having already paid to join I was very surprised that they would not attend without taking my credit card details. When the mechanic arrived he checked the car, couldnt find a fault and said I could continue. After a few miles, the problem again occurred and they were called again. They now would not attend unless I agreed to pay for the original callout... (read more)
★☆☆☆☆
“Charged for Callout”
Written on: 14/02/2012
Having attempted to start the vehicle 7 or 8 times on a cold morning, I decided to call First Call GB for the first time in 4 years, since i joined them in 2008. The attendant arrived, got in the car and sods law the car started. I asked him if he could check it over to see if he could see the cause and he said "not worth it. its running", jumped in his cab and left. 1 week later i received a bill from First Call for a staggering £81.05 Because when the agent checked the car it started... (read more)
★☆☆☆☆
“STAY AWAY - THIS FIRM IS NOTHING BUT A MONEY EXTORTION...”
Written on: 05/02/2012 by DanielRobertJohnson (1 review written)
Do not deal with these people - They are clearly a scamming operation - If you want to know what the experience is like - Read on. I was away for the weekend with my family (including my four year old son) and returning to London on a Sunday in February in (for the U.K. - Extreme weather conditions) being several inches of snow. Clearly the strain upon my vehicle's electric systems was more than usual and my vehicle began to experience stalling as it came to be stationary - Eventually... (read more)
★☆☆☆☆
“Blackmail Con Artists!! This Is A No Star Review!!”
Written on: 27/01/2012 by daveryder
FIRST CALL GB LTD - On new years eve '11/12' tyre was punctured near Brighouse Yorkshire. I am from Oldham roughly 25 miles away. First call was contacted puncture was fixed after around an hour and half. During my wait another problem arose of a flat battery. This gave the call out man from the subcontracted Yorkshire Rescue chance to blackmail and lie to me about my car. He claimed there was no fuel in the car when there was. (With a flat battery petrol gauge will obviously read empty).... (read more)
Danielrobertjohnson's Response to daveryder's Review
Written on: 06/02/2012
Sounds remarkably familiar to me . . . .
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★☆☆☆☆
“Waste of money- not honest”
Written on: 10/01/2012
Rang to recover vehicle. Said it was 'busy night' despite good weather, clear skies, 8:30 pm. They advertise 30-40 minutes but said it would be 60-90. It is now nearly two hours and `i am still waiting. Avoid them! (read more)
★☆☆☆☆
“DO NOT USE THIS BUNCH OF CROOKS!”
Written on: 21/12/2011 by StoneFox (1 review written)
From the very start they were trying to find excuses to weasel out of helping me, asking questions about my service history, etc. When they finally got to me they told me their recover to home distance was 150 miles. Then, they changed their minds when they found I was 70 miles away. The only options they offered me was recover me to a garage friendly to them (so they could get their kickback I assume) and pay three times the value of the car or abandon me miles from home. I chose the... (read more)
Prykey's Response to StoneFox's Review
Written on: 14/02/2012
contact the FSA on 0300 500 5000, this company have some bad practices. When i shared my experience of them with another breakdown co, they were bemused...
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★☆☆☆☆
“RIP OF COMPANY AND KEEP AWAY FROM THEM”
Written on: 15/12/2011
My daughter has been with this company for 2 years and never called for help until recently. The first question they ask her has your car been serviced as in accordance with the manufactures recommendations and she said not sure and they said she wasn’t covered and wouldn’t come out unless she pays £170 over the phone. My daughter car is a used car and we only get it MOT every year. Keep away from this company and my daughter is now with the AA, slightly more but don’t need to get her... (read more)
Picklejim's Comment
Written on: 14/05/2012
Of course you need to get the car serviced. Your just taking the pi$$ if you think they just run & run with oil & filters that last for ever. With that attitude you KNOW that you're going to use the breakdown cover.
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★☆☆☆☆
“Utter waste of time and read the small print”
Written on: 07/12/2011 by indiecheese (2 reviews written)
On the phone for 20mins trying to report a breakdown, they could not find me in a major supermarket car park, which has been there 10 years. The sub contracted mechanic suggested we take it home and then a garage on Monday (this was late Saturday) and the breakdown company would pay I rang and they said no. That’s them done with me and I was told this on the phone. They never mentioned taking the car anywhere. Finally get it to a garage and sadly its terminal well, expensive to fix Try... (read more)
★☆☆☆☆
“you only know how good something is when you try and...”
Written on: 12/11/2011
never called them out in 4 years, then the day happened,had to call out FIRST CALL GB (car breakdown insurance) they kept me on premium rate telephone call (they could not locate me - I was on a main rd off a motorway?). Eventually sent a tow truck out, guy in truck all he wanted to do was to take me back to his garage, never got any any test equipment or tools out, sure he didn't have any (Its a modern car which requires acomputer to .... well do ever thing) when the car had cooled down it ... (read more)
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Romary's Response to steveg1299's Review
Written on: 31/12/2012
They are absolutely rubbish, I agree, They do not recover you to a convenient place for you, they just claim to on the phone. I got messed around by them once and stupidly, thought that if I got them to confirm on the phone that they would recover me home the next time. Well, I learnt the hard way.
It is definitely a loophole galore and you only find out when you need them.