First Call GB Ltd Reviews

★☆☆☆☆
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First Call GB Ltd

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Latest Reviews

★★☆☆☆

“First Call AVOID”

Written on: 30/05/2015 by solomon53 (1 review written)

In February 2015 I broke down - seized brakes. A week or two earlier I had contacted First Call as there was an odd noise from the front wheel. Normally I would have taken wheel off and checked, but was not very well at the time. They reminded me that if problem was due to wear and tear, I would be charged. Good advice, so I asked a local garage, who noted the pads were badly worn. Got new pads and discs fitted at main dealer. When I asked for recovery from First Call, they said I was not… Read Full Review

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★☆☆☆☆

“Good if you don't need them???? but that's not the...”

Written on: 21/05/2015 by BraydenSloan (1 review written)

Good if you don't need them???? but that's not the point!! only needed them twice and each time they were very very uncooperative, wanted to leave us stranded in the middle of nowhere with young children. When proof of repair and service was sent, they still took money out of our account and claimed they never received it and it was our responsibility to contact them to check if it was received but not their responsibility to tell you it hasn't??? Some consumer organisation should… Read Full Review

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★☆☆☆☆

“First Call GB - Awful Disgraceful Company - DO NOT...”

Written on: 20/05/2015 by Chace179 (1 review written)

I was left completely abandoned by this company having been with them 8 years!! I ended up locked out of my car 07.05.15 and despite advising First Call GB during the call that my purse was in the car and I could pay once they got me in they refused to send help out unless I paid upfront!! Considering I have been a customer with them for approx 8 years this is how they treated me. The security guard at the shopping centre where this happened had kindly used his phone to contact them, he… Read Full Review

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★☆☆☆☆

“Rip off - does not care about your own personal safety!”

Written on: 10/05/2015 by pixiewixy (1 review written)

Recently I was heading for Stockport which was over an hours drive from my house. There and back makes it two hours that's not including the traffic time. There was absolute torrential rain and 90% of the road journey involves motorway driving. I was about 20 minutes from my destination when my car engine warning light came on. When I was on my own a young female driver on the motorway and I had to pull over onto the hard shoulder in the extreme weather conditions when I feared for my own… Read Full Review

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★☆☆☆☆

“Stranded abroad. Worst call!”

Written on: 22/04/2015 by CourtneyWheeler (1 review written)

So a few weeks ago I broke down in Portugal, upon calling First Call I was told that my trip was one day to long and they would only help if I paid 600 to be taken to the nearest garage. I declined and paid the 150 local fee. Then I informed them that although I was unhappy I would be making a trip abroad to France this week and would I be covered. They said I would as long as the previous fault was fixed. It was. I had an emergency and on my way back my girlfriend was rushed into hospital… Read Full Review

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★☆☆☆☆

“Recovery Policy, but still had to pay £80 to be...”

Written on: 06/04/2015 by Morris490 (1 review written)

Waited 2 hours for recovery truck, but that was ok, sunday morning and not doing much. Problem was a broken ball joint on front wheel, so it took abit of time (less than hour) to load car on truck, as one wheel wouldn't keep straight. I was then informed that there would be £80 charge for loading despite the fact that I had 'Recovery'. Reason being that it was a difficult recovery and specialist equipment called skates were used. No specialist equipment was used, the car was winched on slowly… Read Full Review

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★☆☆☆☆

“Complete Con-merchants.”

Written on: 17/03/2015 by UrielFinch (1 review written)

Outright rip off artists. No recovery without upfront payment, then abject refusal to honor agreement to compensate. Rude, obnoxious staff. Do NOT, give these criminals your business… Read Full Review

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★☆☆☆☆

“This company weasel out of providing breakdown cover.”

Written on: 09/03/2015 by Owen325 (1 review written)

Car broke down 8 miles from home late one night and i called First call GB Ltd.The mechanic on arrival was moaning because he had to get out of bed to attend breakdown.At first he tried to make out the car had ran out of fuel and then eventually the diagnostic was a total engine replacement.When on the tow truck my phone rang and First call GB Ltd demanded i pay them £109.60 or the breakdown would be abandoned and i would be left stranded and they started quoting terms and conditions of policy… Read Full Review

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★☆☆☆☆

“Car broke down so rang First call GB Ltd.Before the...”

Written on: 07/03/2015 by Delaney293 (1 review written)

Car broke down so rang First call GB Ltd.Before the call centre asked where i was they wanted to know when the car was last serviced so i said 2 months ago.On arrival the breakdown mechanic first diagnosed the car was out of fuel even though there was a quarter of a tank full.He then decided the engine needed replacement?When loaded onto the breakdown truck my mobile rang and it was First call GB Ltd saying there was a charge of £109.60 or they would abandon the breakdown as the cost of new… Read Full Review

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★☆☆☆☆

“WORST BREAKDOWN RECOVERY EVER WHO CHARGE.”

Written on: 07/03/2015 by Haynes106 (1 review written)

Before you say where you are broken down this company tend to ask questions about service history of car as they will weasel out of providing breakdown cover at all costs and they will demand cash to recover you at your expense or they will abandon the breakdown leaving you stranded.The mechanic turned up late and complained about having to get out of bed and they do not carry any tools.The recover truck actually costs £65 and First call charge £109.60 as they like to rip you off.If you Have… Read Full Review

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★☆☆☆☆

“Never trust. Total rip off”

Written on: 25/01/2015 by Joji68 (1 review written)

My car broke down on the way to Bath with my wife and little daughter. We had to wait 2 hrs on the road before any assistance was received. I was charged £100 for towing the car for only few miles. There was no access to public transport from the place where my car broke down, so I had to arrange my own transport back home. Now they have refused to pay me back what I spent to get back home. This is total breach of their contractual agreement. Stay away from this company… Read Full Review

Danfl's Response to Joji68's Review

Written on: 29/01/2015

I WOULD SUGGEST THAT YOU TAKE THEM TO COURT USING MONEYCLAIM ONLINE, IT IS QUITE STRAIGHTFOWARD. I DID THIS AND THEY PAID ME MY £1000 COSTS AND THE COURT FEE JUST BEFORE THE COURT DATE. TRULY A ROGUE COMPANY.

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★☆☆☆☆

“ABSOLUTELY AWFUL - DO NOT USE.”

Written on: 17/01/2015 by Jonasg476 (1 review written)

I would not recommend these people. They are very misleading. Avoid them at all costs! They will not recover you to your home address only to a nearest garage. They do not care about you as an individual. Don't believe for one minute that they will give you a hire car because they will not, they will expect you top get a train even if it takes you 6 hours to get home. The customer service most definitely lack customer service, very perdantic and sarcastic. They may be cheap, but the above is… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 27/12/2014 by kaassupply (1 review written)

I have taxi breakdown with them for 8 months. Hit the puddle of water, some thing started hanging and hit the road around 11.30 at night. Called them about this, they didn't come to help as the fault is because of water. Any fault immerse due to mud, snow or water is not covered. I asked their policy details and they said I have to get it from the broker whom I purchased the policy although FCGB send me all the paper work. They are very rude. Don't buy from them. It's better to pay little bit… Read Full Review

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★☆☆☆☆

“Steer clear at all costs ”

Written on: 07/12/2014 by SadieBrowne412 (1 review written)

We have been with this company for quite a few years and have always had the home start breakdown cover especially when we had two cars we insured them both with First Call. In past years if we have had to call them out they have always turned up eventually. This year, however, the clutch on our car went and when my husband phoned for assistance he was told that we were not covered because the car had not been serviced and that if they came out then we would be charged. We feel that we have… Read Full Review

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★☆☆☆☆

“CROOKS! The law needs to get this company”

Written on: 19/10/2014 by yelwob (1 review written)

I took out recovery with this company for my wife before reading the reviews here, more fool me. On her way to her sisters South of London, just before she arrived an engine warning light came on and the car started to lack power, but she managed to get to her sisters. I rang First Call and was outraged at what they told me. They told me they wouldn't come out as she had managed to get to her Sisters and told me she should drive it to the Garage. I said what happens if it breaks down on the… Read Full Review

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★☆☆☆☆

“Rip Off!!”

Written on: 14/10/2014 by Utterfredup123 (1 review written)

Broke down had full cover but charged me £195 to be towed to local garage 5 miles away. If i didnt pay they would have left me on the roadside. Now they wont refund the £195 not responding to e mails or phone calls. Robbing little Stay away!!!!… Read Full Review

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★☆☆☆☆

“They left me stranded 18 miles from home”

Written on: 09/10/2014

I have full breakdown cover with this company, I called them out as my car was losing power on my way to work, an hour later the recovery arrived and could not find any fault. I took the car straight to the local garage to be checked. The car had been fully serviced and I broke down the following day, I called the breakdown and they refused to come out stating that I should have gone to a garage (not that there was one) I was on a very busy ring road and managed to get it to a safe place… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 26/08/2014 by spendrey (1 review written)

I've been with First Call for two years, based on price! The first year was great, mainly because I didn't need to call them. The second, however, I have needed to call them twice, and on both occasions they've arranged recovery but at my cost. To be totally open, the recovery cost was less than if I'd phoned the local recovery specialist direct, but still, I thought the pint of a recovery firm was to recover you?! The most recent situation was engine failure on the M4, and my wife… Read Full Review

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★☆☆☆☆

“Don't waste your money”

Written on: 18/08/2014 by training12 (1 review written)

My car does not have a spare wheel. Like many modern cars it has an aerosol of liquid rubber for temporary repair. I called them to assist me with a flat tyre because I am disabled and have trouble bending. I expected that, as a member, they would assist me. No chance ! They cited one of their terms which said they would only assist if the car has a serviceable spare wheel but offered to come out if I paid them over £100 ! So presumably the same clause would apply in the event of a tyre… Read Full Review

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★☆☆☆☆

“Dont use them!”

Written on: 15/08/2014 by Rowdy8 (3 reviews written)

Having broken down, I was technically (although unknowingly) in breach of a small clause in the contract. Don't bother to complain to the Managing Director as they invite you to. There are no mitigating circumstances allowed. No room for negotiation or discression. Take it or leave it. Tough luck-(I did use another word but this site censored me). Their attitude seems to be how can we make them pay? Wish I had come across this review site earlier. I am obviously not alone. Steer clear! Join a… Read Full Review

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