Townends Estate Agents www.townends.co.uk Reviews
Latest Reviews
★★★★★
“the best agent in Streatham? ”
Written on: 15/06/2013
Before we met Nelson at Townends we had been dragged around flats we didn't want to see by one agent and outright lied to by another. We had really lost hope. Nelson showed us a lovely flat .. the first property we had actually been able to walk to and he even managed to make a discount for us because we really wanted it but couldn't quite afford it. We were so happy. We were introduced to his manager to sort the paperwork so they could check there wouldn't be any problems with the reference... (read more)
★★★★★
“AMAZING GUILDFORD TOWNENDS”
Written on: 13/06/2013
I let my property in Guildford through Townends and they were brilliant from the start. Having had the property on the marketed with another agent for over a month I instructed Peter and colleagues on the Thursday before Easter weekend. By Tuesday morning I had two offers, one at asking price. Everyone I dealt with there was friendly, professional and couldn't have been more helpful. The checks and paperwork were completed efficiently with excellent communication throughout. Refreshingly a... (read more)
★☆☆☆☆
“just work for there own money ”
Written on: 05/06/2013
I was really Disappointed with the service given by the letting agent in this branch as when i view this property i asked for sofas and living room furniture to be included as a part of deal so then i was ranged i was told the deal is all accepted but the issue started when i moved in and i asked for sofa and i was told the manger who told us the offer is accepted had also told us the sofas are not included my question was if i wanted the sofas and living furniture to be included then... (read more)
★★★★★
“thank you”
Written on: 05/06/2013
It's been great dealing with the guys at Streatham Hill. I've been a landlord for 7 years and after being let down by my previous letting agent I was seriously out of pocket and just didn't want to use an agent again. Andy got the worst of me when he knocked on my door one day but kept in touch and when he offered to introduce me to an applicant that had just missed out on another property on my road I thought I had nothing to loose. Within a few days I had the offer I wanted and Ravi kept... (read more)
★☆☆☆☆
“Shoddy Outfit”
Written on: 28/05/2013
Townends Putney branch screwed up on an apartment letting they were arranging for me. On 16th January 2013 I had two offers on my apartment, one from Foxtons and one from Townends......seemingly both new interested parties were ready to move in immediately with no potential vacancy period for me....unfortunately i went with the Townends offer... to cut a long story short...having sent many emails and made many phone calls expressing my concerns that no contracts had been issued andnothing... (read more)
★☆☆☆☆
“Worst Estate Agents Ever”
Written on: 23/04/2013
What can I say about this company- more than a lot. When first using Townends as a letting agency, my co-tenants and I decided on a property that was being let through them (the first mistake of the landlord). The already extortionate rent fees that one can only assume had been suggested by Townends slightly put us off renting the property, but when Townends sent us a detailed breakdown of our ‘moving-in’ fees we could not help but feel robbed. It was around £700.00 EACH for us to be... (read more)
Townendsestateagents's Comment
Written on: 24/04/2013
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view of resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or call 01932 736553.
Kind Regards
Luticha McNeal
Director of Property Management
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Tomacri's Comment
Written on: 28/04/2013
Dear User,
I am about to put an offer through this branch and would very much appreciate if you could let us know whether the Direction has been able to resolve your problem or if you have found their reasons fear.
Many thanks and good luck.
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Foulis1991's Comment
Written on: 28/04/2013
Hello, I am yet to get in touch with Townends regarding my comment, I have important exams this week, so will be getting in touch next week and replying then. Sorry if that is too late for you but I will say to you to just be vigilant with any fees associated with your offer, as ours were extortionate.
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★★★★★
“Thank you Streatham ”
Written on: 15/03/2013
I'd almost lost hope. Then I met the team. Tired of the usual agent talk it was so nice to deal with normal well educated people! After the first viewing they both understood what I needed for my flat and after a couple of days it was let. No hassle, no lies just a potential tenant who was right for me and understood the limitations of my property. I wasn't expecting an offer so soon after the first few viewings so when they called to highlight the positives and negatives of each applicant... (read more)
★★★★★
“Great Experience Finally!”
Written on: 13/03/2013 by wilhelmchapman (1 review written)
After many traumatic experiences with several agencies in Chiswick i was losing hope however Matthew and his team in the Chiswick Townends branch restored all faith in using an agency- They kept patient as my search was very specific and kept in contact daily with updates on properties available, after 2weeks found my family our perfect home and delighted with the service from start to finish. Even 2weeks after we had moved in they called to check everything was OK with the house which i... (read more)
★☆☆☆☆
“Terrible ”
Written on: 13/03/2013 by Oxana00 (1 review written)
This is the worst agency I've ever had to deal with. I'd advise all prospective tenants to avoid them at all costs. There were many lies they told me, but what's most important now, they haven't paid back my deposit yet, even though I moved out three months ago! I've visited the branch, called and written them many times, but got their standard replies back (ie we'll get back to you asap etc etc). It's outrageous that I have to chase them to get back my own money!! (read more)
Townendsestateagents's Response to Oxana00's Review
Written on: 18/03/2013
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view of resolving the concerns - all of our tenants deposits are held and protected by Mydeposits so I would really like to help get to the bottom of this. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email ejohnson@townends.co.uk.
Kind Regards
Emma Johnson
Head of Client Services
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★☆☆☆☆
“Worst”
Written on: 12/03/2013
They are the worst state agents, I guess. I rented a place through them and initially we agreed on providing few white goods. So I emailed them a list of goods that I would like to have in the house, for ex: a dryer, some furniture. They agreed verbally for most of things and prepared an agreement that does not contain any information about these items. When I got the keys I found out that there was no dryer in the house and the furniture was like ages old. When I confronted them, they said... (read more)
Townendsestateagents's Comment
Written on: 13/03/2013
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view of resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email ejohnson@townends.co.uk.
Kind Regards
Emma Johnson
Head of Client Services
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Deeam's Comment
Written on: 20/03/2013
Hi,
I have copied you on two emails for which I am struggling to get any response from your team. I have been asking for response for 2-3 days now but they don't even care to reply, which is very bad. I was not expecting such a bad behavior from a professional organisation.
If you require further information do let me know, I will write to you.
Thanks
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Showing 1 - 10 of 85 Reviews
★★☆☆☆
“ Disappointing...”
Written on: 22/02/2013 by annaanya
Considering that the agency fees are much higher than in the majority their competitors you would naturally expect higher or at least not lower than the average service. However, the inventory list we got from them was surprisingly inaccurate, the check-out report was terrible, we disputed half of the items of it. Also, they arranged viewing many times but nobody came at the arranged time, then came afterwards without notifying us, which was not convenient for us at all. (read more)
Townendsestateagents's Response to annaanya's Review
Written on: 26/02/2013
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view to resolving the concerns. In order to do this, there is additional information such as the name of the tenant and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk.
Kind Regards
Luticha
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★☆☆☆☆
“Robbery by agents”
Written on: 21/02/2013
I have only been in my flat 9 months, but can safely say I will never use Townends again. At every possible occasion for maintenance issues they have dragged their feet for as long as possible before fixing problems. The boiler. In the summer our boiler stopped working and we were left without hot water for 2 and a half weeks whilst Townends discussed with the landlord and dragged out what to replace it with. We have received no rent rebate for this and we told by them that because it was... (read more)
Townendsestateagents's Comment
Written on: 25/02/2013
I am really sorry to read this comment you have posted on this site and would like to apologise for the inconveniences caused. I have spoken to the Head of our Client Services team and believe the issues are being resolved and the repairs to the basement are now in the final stages.
If there is any additional information you think would be of help to use please feel free to contact me personally by email lmcneal@townends.co.uk.
Kind Regards
Luticha
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★☆☆☆☆
“Property managers who do not manage the property”
Written on: 04/02/2013
Wow, looks like I'm part of a large crowd here. I'm not renting with Townends but have some very close friends who are. Basically, once the deposit was paid the support stopped. Not having an oven or hot showers, is very disappointing, but my impression is that constantly being ignored and lied to is the worst part for them. From day 1: - The advertised off street parking doesn't exist - The fridge which only keeps the bottom half below 4 degrees – still unfixed. - Electrics ranging... (read more)
Townendsestateagents's Comment
Written on: 06/02/2013
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view to resolving the concerns. In order to do this, there is additional information such as the name of the tenant and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk.
Kind Regards
Luticha
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★☆☆☆☆
“Unprofessional ”
Written on: 09/01/2013 by JAKnight
I'm not sure where to start with this review as I have had 6 months of absolute stress from Townends. Lets start with the branch staff- everything went well until the money was paid. Then I moved in and encountered problem after problem. All of a sudden the agent I was dealing with was in 'training or meetings' every single day. Numerous lies were told, phone calls and emails were ignored. Since living in the flat the maintenance team service has been disgraceful (that's me putting it... (read more)
Townendsestateagents's Response to JAKnight's Review
Written on: 14/01/2013
Dear 'JAKnight'
Thank you for taking the time to write a review of Townends however I was disappointed to read of your experience. I have now spoken to our Maintenance Manager and I believe he is in direct contact with you and is trying to resolve the issues for you.
If you feel like you have some more information that would help us further, please feel free to contact me on lmcneal@townends.co.uk.
Kind regards
Luticha
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★☆☆☆☆
“Slow action from maintenance team”
Written on: 09/01/2013
I have rented with Townends and have to say the front end guys did a good job and got me to sign the tenancy. Mostly because I really likes the house. I have since had many maintenance issues which are dealt with at their head office and their action is extremely slow. I was without any heating at all for over 7 weeks and they did absolutely nothing to make sure it was resolved. I personally constantly chased British gas as it was u set a home are agreement. I personally chased them and kept... (read more)
Townendsestateagents's Comment
Written on: 14/01/2013
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk.
Kind Regards
Luticha
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★☆☆☆☆
“Very disappointing - would not recommend!”
Written on: 21/12/2012 by mplate
We used Townends to rent a House in Guildford. Unfortunately we are very disappointed about the service we received or the service we didn´t received for GBP 600. Stuff was two times late for viewing appointments and ones they didn´t showed up at all. As soon as we´ve found the house we liked and signed the contract we wanted to get in touch with the landlord to discuss some furniture issues. But again the responsible person from Townends went on holidays and we haven´t heard back from... (read more)
Townendsestateagents's Response to mplate's Review
Written on: 03/01/2013
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk.
Kind Regards
Luticha
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★★★★★
“lots of property offers”
Written on: 21/12/2012 by turkishproperty (6 reviews written)
after browsing the website, i enjoyed reviewing the great listing offers and services available through the agent, good luck (read more)
★☆☆☆☆
“Townends....Complete rip off!”
Written on: 18/12/2012 by Disgruntledlandlord (1 review written)
As a landlord of a number of properties I have dealt with many different estate agents, and I have to say that I have never received such bad service as the service I have experienced with Townends! My experience with their front office guys was ok until the point that money exchanged hands. From that point on my experience was both disappointing and infuriating! From deposits being incorrectly and supposedly paid into mydeposit.com when I had told them that I would be handling that, which... (read more)
Townendsestateagents's Response to Disgruntledlandlord's Review
Written on: 19/12/2012
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email on lmcneal@townends.co.uk.
Kind Regards
Luticha
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Disgruntledlandlord's reply to Townendsestateagents's Comment
Written on: 19/12/2012
I have just tried to reply to you using your email address but it was returned by the server...
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Disgruntledlandlord's reply to Townendsestateagents's Comment
Written on: 19/12/2012
Your email address s invalid and has been returned by the server!
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Townendsestateagents's reply to Disgruntledlandlord's Comment
Written on: 20/12/2012
I do apologise about that - please try sekavanagh@townends.co.uk and I will look into this as soon as possible for you.
Kind regards
Luticha
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★☆☆☆☆
“Townends Staines are useless”
Written on: 08/12/2012
I was interested in viewing a 2 bed property marketered by Townends Staines and had the misfortune of ending up talking to Michael at this branch. Initially he was like a breath of fresh air, taking my details down and appearing to be genuinely interested in me as a potential customer (yeah right!). Anyway we arranged to view the property on Thursday 6 Dec at 4pm - During course of same day Michael telephoned me to ask if we could reschedule the apointment for the next day (At the same time)... (read more)
Townendsestateagents's Comment
Written on: 10/12/2012
Thank you very much for your feedback. We believe you have now spoken with our Lettings Operations Director in respect of this matter and understand that a positive way forward has been discussed. Please feel free to contact me directly on lmcneal@townends.co.uk if you need any further help.
Kind regards
Luticha
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★☆☆☆☆
“I will never use again”
Written on: 15/11/2012 by alicorum
I let a flat from Townends Croydon branch. When I went to see flat I did not recognise there is no shower in bathroom and they didnot say anything. Than I moved to flat and first day I understood there is no shower. I went to Croydon branch and said there is no shower in bathroom. They said it is not our matter look carefully another time. Yes it my fault but they have to remind me. Also curtains of two bedroom dropped. And one of my bedroom door stuck. I called Townends 12 times. In every... (read more)
Townendsestateagents's Response to alicorum's Review
Written on: 20/11/2012
Dear ‘alicorum’
Thank you for taking the time to write a review of our Townends Croydon branch but I was very disappointed to read of your experience. I have spoken to both our Manager of the Croydon branch and our Property Management team and I believe the landlord agreed to have work done on the property which has now been completed.
If you feel you have further information which could help us to resolve your issues, please contact me directly by email lmcneal@townends.co.uk.
Kind regards
Luticha
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Showing 11 - 20 of 85 Reviews
★☆☆☆☆
“would never use there mitcham office harry never calls u ”
Written on: 10/11/2012 by leesam
we rang there mitcham office about renting a flat in morden , we were given a time to veiw the property, we was meeting harry at 18/30 hrs, he did not show or phone, when we phoned him he told us that the tennents had cancelled the veiwing,we said we liked the location and wanted to go for the property, after many phone calls which we had to make , we was told we had the property and they required a holding fee of £500, which i paid.big mistake ,we were sent a tenancy agreement which had... (read more)
Townendsestateagents's Response to leesam's Review
Written on: 13/11/2012
Dear ‘leesam’
Thank you for taking the time to write a review of our Townends Mitcham branch but I was very disappointed to read of your experience. Unfortunately we have no control when a Landlord decides not to go ahead with a tenancy but I have spoken with Harry Dunne, our Lettings Manager at Mitcham and your holding deposit refund has been processed in full and should be in your account within 3-5 days.
If you feel you have some more information which we would need to know please feel free to email me on lmcneal@townends.co.uk.
Kind regards
Luticha
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★☆☆☆☆
“landlords - avoid like the plague!!!”
Written on: 01/11/2012
Would prefer not to give any rating because there is no positive to this company. I am a landlord using two other agencies but made the unfortunate mistake of appointing the Guildford office of Townends two years ago. To list all of the problems here would be impossible, suffice to say that we are liaising with our tenants in order to keep them happy because no-one at the Chertsey office are seemingly capable of 'managing' our property. The tenants have suffered loss of heating - despite... (read more)
Townendsestateagents's Comment
Written on: 02/11/2012
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736553.
Kind Regards
Luticha
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Frechfisherman's Comment
Written on: 05/11/2012
Thank you for your consideration. However, it may be better if you spoke to either your maintenance department, invoicing department, contracts department or, failing that, your managing director who will, I am sure be acquainted with our complaints (unless there are many landlords who are currently in correspondence with the Ombudsman). It is a pity that your other departments did not reply as promptly as your good self. Our thanks to you again.
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Townendsestateagents's Comment
Written on: 05/11/2012
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736553.
Kind Regards
Luticha
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★☆☆☆☆
“Townends is a COMPLETE WASTE OF TIME!!!!”
Written on: 23/10/2012
I was dealing with an agent named K from South Norwood branch and expressed my interest to buy one of the properties the next day I saw her. This was in September. The agent was on holiday and I was told to call anyone in the branch if I need further information or viewings. I managed to arrange a second viewing a week later and after that I sent an email asking for further information about the property as I was prepared to make an offer but there was no one reply. I called the agency and... (read more)
Townendsestateagents's Comment
Written on: 24/10/2012
I am genuinely disappointed to read your comment and as we take customer service extremely seriously we would very much appreciate the opportunity of being able to fully investigate the difficulties you have experienced with Townends in South Norwood.
In order for me to do this, there is additional information such as your name and the address of the property that I would need and so I would ask that you contact me at your earliest convenience by email to rhoward@townends.co.uk.
Kind regards
Ros Howard
PA to Sales Director
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Moni24's Comment
Written on: 26/10/2012
Hi Ros,
I received a voicemail on Wed. after I posted this review but really, I do not wish to pursue this further as I do not see any point of wasting my time rather focusing on looking for a property. If you wish to have the details of the property, here is the link.
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★☆☆☆☆
“Watch out for increased fees”
Written on: 15/10/2012
We made our decision to make an offer for the property based on the fees explained to us in the branch, and shown on the PPR. However Townends increased the fees when we finally received the Tenant Offer Letter. I was disappointed never to receive a reply to my initial letter of complaint, which I personally posted through the branch letterbox. My follow up letter did get a response, but we have reached the end of their complaints process without reaching a satisfactory resolution. The... (read more)
★☆☆☆☆
“They are just good at ripping you off”
Written on: 04/10/2012
I used Townends to rent a Flat in Ealing, London. I have never received such a terrible service not from a letting agency but from any company in my whole life. After ripping me off 550 GBP in fees for nearly inexistent services. They lied to us regarding the pre-tenancy agreements and they didn't comply with their part blaming landlord. We had their promises in written but it doesn't seems to be a problem for them not to do it. They didn't clean the flat properly, it was full of mould, and... (read more)
Townendsestateagents's Comment
Written on: 04/10/2012
We are very disappointed to read your comment which you have posted on this website.
Having investigated the points that you have raised it is our understanding that a professional clean was agreed by the landlord, however since the check-out of the previous tenants we have been unable to contact them for authorisation even after several attempts by the branch staff and our Head Office management team. Without this authorisation we are unable to go ahead with the professional clean, and the maintenance work we have quoted for them. We will continuously try to contact the landlord on your behalf, and Adam from Ealing will keep you updated with our progress.
If you have any further information you feel would be useful to help resolve the matter, please contact me directly by email lmcneal@townends.co.uk.
Kind Regards
Luticha
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Realde's Comment
Written on: 04/10/2012
I would have preferred to have this answer in my inbox rather than here. But it is good to know if I want to improve communication I need to write negative reviews. Improve your communication with me and solve the issue and I will be more than glad to remove it.
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Townendsestateagents's Comment
Written on: 04/10/2012
Thank you for your response - as previously said we will continuously try to contact the landlord and I will ensure that Adam keeps you fully updated.
Kind regards
Luticha
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Realde's Comment
Written on: 05/10/2012
I must confirm after this review they have been more responsive. I will update it after the issue has been solved.
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★☆☆☆☆
“Worst customer service, avoid at all cost”
Written on: 03/10/2012
Dreadful dreadful dreadful. I have a long story but I will cut it short here. We rented a flat from Townends and less than a week we completely regret it. From the point we moved in we knew we made the worst mistake of our lives. When we viewed the flat everything looked fine from the surface but on the day we moved in, flat was dirty and dusty (we were promised the flat will be professionally cleaned, but this did not happened). Then we found a lot of problems (at least 15 different... (read more)
Townendsestateagents's Comment
Written on: 04/10/2012
We have checked through our records and believe we have identified the property as being rented via our Putney branch. In this instance we have heard back from the landlord and have received authorisation to resolve the maintenance issues that have been identified and we are in the process of booking in appointments with the relevant contractors at a time convenient for the tenants.
If this is not the case or you would like to discuss this further please contact me directly on lmcneal@townends.co.uk
Kind regards
Luticha
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★☆☆☆☆
“worst customer service ever”
Written on: 03/10/2012 by johnsdebbie (1 review written)
My experience with Townsend is pretty close to the service the gentleman from Putney had. Both myself and my sister are looking to buy property's each. I had put in an offer for a property through the Norwood branch. It was a corporate sale and an offer had already been made and accepted by someone else. I requested a letter in writing which I receieved promptly. I made a further two offers as my first was apparently rejected once again I requested proof in writing of which I never received... (read more)
Townendsestateagents's Response to johnsdebbie's Review
Written on: 04/10/2012
Thank you for taking the time to post a review of your experience with Townends.
We are now in the process of investigating the issue you have mentioned after our Sales Operations Director, Steven Stokes spoke directly with you. We hope to resolve the matter as quickly as possible.
Kind regards
Ros Howard
PA to Sales Director
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★☆☆☆☆
“Pls be careful first time buyers with townends ( putney )”
Written on: 01/10/2012
We are first time buyers and was over the moon when our offer was accepted. After an offer was accepted we completed everything the sales agent(from Putney branch) have asked for us to do like survey,solicitors,mortgage arrangement etc. (he was very pushy all the time) and we even paid for survey. A letter was sent to us saying that offer has been accepted. It was a struggle for Townends to take their advert from their website and I believe they kept on showing the property even though... (read more)
Townendsestateagents's Comment
Written on: 01/10/2012
I am genuinely disappointed to read your comment and as we take customer service extremely seriously we would very much appreciate the opportunity of being able to fully investigate the difficulties you have experienced with Townends in Putney.
In order for me to do this, there is additional information such as the address of the property that I will need and I would ask that you contact me at your earliest convenience by email to rhoward@townends.co.uk.
Kind regards
Ros Howard
PA to Sales Director
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★★★★★
“easy, painless and stress free”
Written on: 07/09/2012
I sucessfully bought and sold through townends and I can honestly say that they were fantastic, they made the whole process very easy and got me the results I was after. I would recomend using them to anyone! (read more)
★★★★★
“Found them to be very professional”
Written on: 05/09/2012
After searching the Internet for weeks I found a house with Townends Aldershot branch. I found them to be very polite an professional and they helped me secure the home I wanted quickly. The admin fee's aren't cheap but I researched other agents to check also and they were definately not the most expensive. I would use them again. (read more)
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Showing 21 - 30 of 85 Reviews
★☆☆☆☆
“Excessive Admin Fee + extra charges!!!”
Written on: 03/09/2012 by makkalulu
Excessive Admin Fee + extra charges!!! (read more)
Townendsproperties's Response to makkalulu's Review
Written on: 04/09/2012
Dear Makkalulu
Thank you for taking the time to post your feedback.
At Townends, we believe that we offer good value for money to our tenants and landlords by providing a high quality, professional service. All of our charges are fully transparent and any landlord or tenant is made aware of the costs involved in letting or renting a property through us from the outset and can therefore make an informed decision on whether they wish to engage our services or look elsewhere.
If you would like to discuss this further then please feel free to email me at lmcneal@townends.co.uk
Kind Regards
Luticha McNeal
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★☆☆☆☆
“They must be kidding!!!”
Written on: 01/09/2012
I tried to rent a property through Townends, and while most agencies charge the so called "Credit Check Fee" of 100GPB per person (which is an absurd for a 20 min credit check, just called it Admin Fee, and do not treat tenants as stupid people)... but Townends will try to charge you a "Check-In Fee" and a "Admin Fee"... so we were trying to rent a 2 bedroom flat for 950 a month, and only on initial fees they were trying to charge us 700GBP. So unless your are a bit ignorant about money... (read more)
Townendsproperties's Comment
Written on: 04/09/2012
Thank you for taking the time to post your feedback.
At Townends, we believe that we offer good value for money to our tenants and landlords by providing a high quality, professional service. All of our charges are fully transparent and any landlord or tenant is made aware of the costs involved in letting or renting a property through us from the outset and can therefore make an informed decision on whether they wish to engage our services or look elsewhere.
If you would like to discuss this further then please feel free to email me at lmcneal@townends.co.uk
Kind Regards
Luticha McNeal
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★☆☆☆☆
“Do not rent a prpopert from Townends Estate Agents”
Written on: 31/07/2012 by willharry211
I beg everyone of you not go and rent any property from townends estate agent they are all thieves in their company,i went through a terrible experience with them,they can't do anything for their tenant....i regret going there look for a property.Please i beg you all don't think of going to rent from them because they will things bad for you.They will collect deposit from you but when you leave the property they will plan with the landlord of the house to keep money claiming that you damaged... (read more)
Townendsproperties's Response to willharry211's Review
Written on: 01/08/2012
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736577.
Kind Regards
Luticha
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Townendsproperties's Response to willharry211's Review
Written on: 02/08/2012
I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us.
Kind Regards
Townends Estate Agents
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★☆☆☆☆
“They ripped us off ! ”
Written on: 31/07/2012
Do not trust them, they will rip you off. We and many other tenants have ended up paying huge sums of money because they charged us for every single thing you can imagine. From cleaning to damages that we didnt cause. Mind that we brought professional cleaners before leaving the house and we informed them that we left it in excellent condition. They didnt bother to come and check until we received the invoice with the charges. Needless to say that throughout they year they ignored all our... (read more)
Townendsproperties's Comment
Written on: 31/07/2012
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736577.
Kind Regards
Luticha
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Townendsproperties's Comment
Written on: 02/08/2012
I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us.
Kind Regards
Townends Estate Agents
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★☆☆☆☆
“TOTALLY INEPT IN EVERY WAY”
Written on: 26/07/2012
In short BEYOND TERRIBLE COMMUNICATION, LIARS, OVERPRICED, RUDE STAFF, RUDER MANAGERS, DID NOT PROVIDE THE SERVICE AGREED AND TRIED TO COVER UP THEIR MISTAKES AFTERWARDS. One star is too high. From the moment we signed the contract 12 months ago, all customer service went out of the window. The list of inadequacies is to long to mention but I will name a few. - The communication is simply diabolical. If you want to contact them, please start the process two weeks in advance as emails are... (read more)
Townendsproperties's Comment
Written on: 27/07/2012
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this, there is additional information such as your name and the address of the property, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736577.
Kind Regards
Luticha
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★☆☆☆☆
“Not even worth for 1 star”
Written on: 18/07/2012
Please below ALL reviews about how bad towneds are. 1)I arragned a property to view at 18:00. But the agent came around 19:30 2) I arranged second view and inform them that i'll be late in advance. but the Agent tunred up 1/2hr later 3) I signed the agreement If you pay the deposit "thats it" you will not get any response from them. 4)They have been the most unprofessional agents ever. 5)There communication is ridiculous, they say they will call you back and they never do - same with... (read more)
Townendsproperties's Comment
Written on: 24/07/2012
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this most effectively, there is additional information I would require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736577.
Kind Regards
Townends Estate Agents
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Townendsproperties's Comment
Written on: 02/08/2012
I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us.
Kind Regards
Townends Estate Agents
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Honda123's Comment
Written on: 09/10/2012
I left voice message
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Honda123's Comment
Written on: 15/10/2012
I emailed a complaint latter on 9th of Oct
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★☆☆☆☆
“Townends Streatham are a complete joke”
Written on: 13/07/2012
If i would give no stars i would. Shoddy and incompetent is how i would describe them. They are useless at communication, and up to now are thieves. They took £110 from us for a 'check-in inventory' that was never done or even requested by the landlord to be done so. We have chased them for months to get it back and they have ignored us. AVOID THESE COWBOYS!! And to think we paid them over £350 for 'admin fees'. (read more)
Townendsproperties's Comment
Written on: 17/07/2012
Thank you for the feedback that you posted. I would like to apologise for the lack of communication that you have received from the branch. I have spoken to my colleague with regards to this issue and they have raised the cheque request to have the money credited back to you.
Kind Regards
Townends Estate Agents
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Townendsproperties's Comment
Written on: 02/08/2012
I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us.
Kind Regards
Townends Estate Agents
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Lmp85's Comment
Written on: 02/08/2012
After writing this and sending a letter to head office, i am pleased to say that the monies were returned to us.
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★☆☆☆☆
“AVOID LIKE THE PLAGUE”
Written on: 05/07/2012 by jwinstanley (1 review written)
This has been my first and will be my last use of townends letting services. I have endured complete negligence the moment after the offer was accepted and deposit was taken. Communication between Townends and their clients is weak at best. We are now in a position where all pre-tenency documentation and security deposit, first months rent, admin fees, inventory cost and reference cost have to be paid within 1 working day - an impossible task. How the company can get away with such shocking... (read more)
Townendsproperties's Response to jwinstanley's Review
Written on: 02/08/2012
I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us.
Kind Regards
Townends Estate Agents
Reply to this comment
★☆☆☆☆
“Their administration is completely useless”
Written on: 26/06/2012
I am a landlord and have had nothing but problems with this company and will never be using them again. They cannot account for clients money produce incorrect invoices and take for ever to rectify their mistakes. I have made a formal complaint as follows: Townends have proved to be incompetent in that they have been unable to account for clients money which they have been holding. They have failed to provide correct information regarding their fees. Their staff have dealt with queries... (read more)
Townendsproperties's Comment
Written on: 24/07/2012
I am really sorry to read the comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this most effectively, there is additional information I would require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736577.
Kind Regards
Townends Estate Agents
Reply to this comment
Townendsproperties's Comment
Written on: 02/08/2012
I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us.
Kind Regards
Townends Estate Agents
Reply to this comment
Guest's Comment
Written on: 02/08/2012
Unbelievable
I have made a formal complaint to you office have had to jump through various hoops. only when I advised you that I had contacted the property ombudsman did you offer to refund the administration fee. I stand by all my comments and your administration is completely useless.
I know that your egham and englefield green office are aware of this complaint as theyhave referred to my comments in the this review centre although they did not seem particularly concerned!!!
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★☆☆☆☆
“All i can say is use Townends Guildford at your own risk.”
Written on: 21/06/2012
I am now taking them to court and have been put under so much stress by them. The sales team Lucy and Jack are great but that is where it stops. They can not get contracts right, they lie about fees, they promise the earth and deliver nothing and there has been many a time i have put down the phone to them in tears. I am a new land lord and they have treated me with nothing but lies and take money from my rent monthly for no reason, the refund it and then do it all again. I have not yet had... (read more)
Townendsproperties's Comment
Written on: 22/06/2012
Dear Sandra
We are surprised and disappointed to read your comment which you have previously posted on AllAgents.
Having investigated the points that you raise it is our understanding that there were some difficulties that you experienced and we apologise sincerely for this. It is equally important to note that the matters brought to our attention were acted upon and remedied as swiftly as possible, in particular the issues with the cleaning which actually relate to the clean not being carried out satisfactorily by the cleaning company and not damage caused, for which the cleaning company returned and remedied accordingly. As a result of this your Tenant confirmed their satisfaction and you were advised of this. It is further noted that no funds for the clean were passed to the cleaning company until such time as this confirmation had been obtained and as such merely held back on your landlord account in lieu of payment. We note that you also fail to point out that part of our actions to remedy matters for you included Townends contributing to 50% of the cleaning cost by way of a good will gesture to you.
Whilst we strongly refute your further allegations, finding them somewhat libellous in content, we are not in the business of upsetting our clients and as such have already invited you to speak with us directly to discuss fully. I am disappointed to note that you have not chosen to do so and have instead simply repeated your previous comments on a different website. I am still keen to help to resolve any issues that you still believe have not been resolved satisfactorily and would ask that you contact me directly by email lmcneal@townends.co.uk or by phone on 01932 736577.
Kind Regards
Luticha
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Sandra71's Comment
Written on: 25/06/2012
I would just like to say I called Karl on Monday and left an answerphone message to discuss the whole situation and he has never called me back. As for the cleaners the full facts of them leaving my house with the doors open, windows open and sitting in garden smoking to which I had to go clean up after them is all very sad. The company have had me in tears and I have had to spend an obscene amount of time chasing - all I wanted is cusromer services. I tried to call you Friday after your comments but just got the answerphone again. I wanted an agency who would look after my assests, pay on time, respond to queries and in general have a rapport with for many years and this does not seem to be what you are looking for but maybe you can prove me wrong.
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Townendsproperties's Comment
Written on: 26/06/2012
Hi Sandra
I apologise for not being able to take your call in person on Friday – however I am surprised that you didn’t simply leave me a message or send an email as I would have called you back as soon as I was back at my desk. Having also spoken to Karl he has advised that he does not appear to have received a message from you either.
We do feel that we have fully investigated your complaint and you have already received compensation meaning that, in our opinion, this matter is closed. If this is not the case, I can only ask again that you contact me directly on 01932 736 553 to discuss rather than making further misleading comments against Townends, which are of no real benefit to anyone and bring us no closer to the satisfactory conclusion that you clearly feel is still required.
Kind Regards
Luticha McNeal
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Sandra71's Comment
Written on: 26/06/2012
The reason I did not leave a message is the number you first left was for Sam not for you. I have a calll record from Vodafone noting a call was connected to Karl on Monday at 1446 that was connected for 5 mins 46 seconds. I have left a message again. Yes I guess the matter of cleaning was closed even though matt went back on his word and halved the refund - I have asked for confirmation that he will not go back on this again but not heard back.
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Sandra71's Comment
Written on: 26/06/2012
Letitia - thank you for taking the time out to discuss all my issues. I feel a lot better and confident to carry on dealing with townends. Many thanks again for seeing exactly what went wrong, Hopefully I will not need to speak to you again. Regards Sandra
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Townendsproperties's Comment
Written on: 28/06/2012
Dear Sandra
It was my pleasure. Whilst it goes without saying that we strive to get it right, first time, every time, we are an honest and upfront organisation and not afraid to agree that occasionally things do not go as planned.
Certainly for me the key to us getting back on the right track is that we communicated within the correct forum, fairly and reasonably and as equal partners in our business relationship. I am pleased and certainly look forward to continuing to work with you positively, feeling confident that should there ever be another occasion where things don’t go as planned we will do the same.
Kind Regards
Luticha
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See next 10 reviews
Showing 31 - 40 of 85 Reviews
★★★★★
“PROMPT EFFICIENT PROFESSIONAL ”
Written on: 20/06/2012 by Sherrelle
I have had several dealings with Townends Streatham Branch whilst procuring property. I have found that the lettings team; in particular Andrew, Clint and Daniel have been very friendly whilst always maintaining professionalism. They have offered me a great service EVERYTIME and are always very efficient in terms of dealing with any issues that arise during the tenancy. There prompt and rapid response is always appreciated. I would recommend Townends Streatham to anyone. Thank you guys (read more)
★☆☆☆☆
“Appalling Customer Service”
Written on: 13/06/2012
Townends systematically ignore requests to follow simple instructions. They also in my experience deny this - which can only be described as being outright untruthful. They provide appalling customer service and are a company that I will never deal with again. I would advise that you avoid dealing with them if at all possible. (read more)
Townendsproperties's Comment
Written on: 13/06/2012
I am sorry to hear that you have received less than satisfactory service from Townends, if you could contact us directly via email at marketing@townends.co.uk, so that we can investigate this situation fully and where necessary, update processes or organise additional training for our branch staff.
Kind Regards
Townends Marketing Team
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★☆☆☆☆
“Wost company I have dealt with ”
Written on: 09/06/2012
Please belwo ALL reviews about how bad towneds are. They have been the most unprofessional agents ever. There communication is ridiculous, they say they will call you back and they never do - same with emails. I dont know why they want to make moving house evenmore stressful than it is already when really they should be reducing the stress? It muct just all about the comission they get as as soon as you sign then the relationship vansihes. So upset and annoyed with these agents - please... (read more)
Townendsproperties's Comment
Written on: 11/06/2012
I am sorry to hear that you have received less than satisfactory service from Townends, if you could contact us directly via email at marketing@townends.co.uk, so that we can investigate this situation fully and where necessary, update processes or organise additional training for our branch staff.
Kind Regards
Townends Marketing Team
Reply to this comment
★☆☆☆☆
“Avoid at all cost!”
Written on: 22/05/2012 by MadALane (1 review written)
Well it's been a nasty experience we had with these guys even tough we never missed a payment, caused no damage to the property. They are arrogant, unprofessional, rude, inconsiderate just to name a few! My advice is really stay well well clear of these guys, you will regret doing business with them for sure! (read more)
Townendsproperties's Response to MadALane's Review
Written on: 23/05/2012
I am very disappointed to hear that you have received less than satisfactory service from Townends, and our normally high standards of customer service haven’t happened on this occasion, if you could contact us directly on marketing@townends.co.uk so that we can investigate fully and where necessary, update processes or organise additional training for our branch staff.
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★★★★★
“Super Fast at finding Tenants!”
Written on: 21/05/2012 by FayeCapital (1 review written)
I have used used Townends to find tenants for my properties for many years now. I mainly deal with Jack who is always very polite and professional. This branch are superb and finding tenants and I can't even remember that last time I have a void period in a property. Most of the time the tenant find service progresses smoothly, but even on the odd occassion when there may be slight hiccups, I found Townends very willing to help resolve any issues. I would recommend Townends to any Let... (read more)
Agrachit's Response to FayeCapital's Review
Written on: 13/06/2012
They are super fast at finding tenants because they lure people in my opinion by lies. They agree to tenants request at the time of finalising the deal and then back out. You are likely to have a set of unhappy tenants but i guess it still works for the landlord.
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★☆☆☆☆
“Be Very Careful !”
Written on: 28/01/2012
Had to let my Mum's property to pay for her long term health care, am extremely fussy to whom i wanted to rent the property. I realised Townends were only interested in shifting the property to anyone !! After de instructing i them received threatening emails and phone calls, saying unless i reconsidered i would be liable for £800. My advice is steer clear (read more)
★☆☆☆☆
“Unethical, UnScrupulous, Cheeky, Inexcusable, Arrogant...”
Written on: 30/12/2011 by subhok
I am forced to select a star in the review, these people are not even worth 1 star. The most appalling service I've ever recd. Stay away from this bunch of unprofessional, unethical estate agents. (read more)
★☆☆☆☆
“Unprofessional, disrepectful, impossible to reach”
Written on: 24/10/2011 by tahnyuh (1 review written)
Townends - most unprofessional, disrepectful service. They've been impossible to reach and have wasted many hours of my time spent chasing them about a simple renewal. Moreover, they lied when we finally reached them.. and now have the audacity to charge us an admin fee after we've spent 4 times as much 'admin' time chasing as they have. After initial contact about the renewal we were simply not able to speak to someone who could deal with our account. We spent nearly three weeks leaving... (read more)
★☆☆☆☆
“The Worst Estate Agent On The Planet”
Written on: 22/10/2011
A truly unprofessional company, their incompetence nearly left me homles. (read more)
★☆☆☆☆
“The worst agent I have ever dealt with”
Written on: 12/10/2011
Townends represent everything wrong with the estate agent industry, and do much to justify its terrible reputation. Such was my experience renting from them that both I and my landlord have agreed to renew our tenancy agreement on a private basis. Their feeds are a joke, and if ever you leave one of their staff a message and he or she actually calls you back, run to the the nearest church bells and ring them in sheer joy. Don't live near a church? Don't worry; this won't be happening. (read more)
See next 10 reviews
Showing 41 - 50 of 85 Reviews
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Townendsestateagents's Comment
Written on: 30/05/2013
I am very disappointed and sorry to read this comment you have posted on this site. I believe you have since been contacted personally by our Lettings Director in respect of this matter, with a view to finding out a positive resolution to the situation, but if you feel there is more information that we may find helpful please contact me directly by email.
Kind Regards
Sam Kavanagh