Townends Estate Agents Reviews - www.townends.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Sleek fasade, Pushy staff. Exorbitant prices, ”

Written on: 27/07/2014 by Vexeduped (1 review written)

Be warned, this company is thriving because of its lawyrs not its services. You will be talked into signing their 15 page terms and conditions booklet on the spot in your first visit. This contains non-standard, tie-in clauses hidden in small print. This means, wheather you like it or not they can milk you for years to come and there is no going back. Many landlords have ended up in court. They will play down the contents until signing is done then they draw and file away the document. You… Read Full Review

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★☆☆☆☆

“Bombardeed with annoying letters”

Written on: 26/07/2014 by AceConnell292 (1 review written)

We are in the process of selling our property with another agent, and Townends WILL NOT STOP sending us annoying letters trying to poach our business. This agent needs to stop trying to take business from other agents and start winning clients for themselves. But judging by the terrible reviews on this site I'm not surprised they can't manage that… Read Full Review

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★☆☆☆☆

“A very poor firm”

Written on: 15/07/2014

In my case there have been several breaches of the Code of Practice for Residential Letting Agents which meant stringent references were not obtained for tenants, conditional references were not reported and salient facts were withheld meaning I did not make an informed decision on accepting a proposed tenancy. Their complaints procedures avoided the issues raised and did not itself comply with the requirements of the code ! They even messed up on serving notice to tenants. Avoid this company… Read Full Review

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★☆☆☆☆

“worst experience weve had with estate agents”

Written on: 11/07/2014 by Shawds45 (1 review written)

We decided to rent a house through Townends in Egham and found a three bed house. We were told that our offer had been excepted and all contracts had been signed with a move in date offered. We had given our notice to our current landlord then to be told with just two and a half weeks to go that the landlord of new property had decided to sell due to financial difficulties which meant we were left homeless. The house that they had said had been sold was listed on another estate agents website… Read Full Review

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★☆☆☆☆

“Dishonest and appalling behaviour”

Written on: 23/06/2014 by anon365365 (1 review written)

I had an offer accepted to buy a property in Earlsfield and only after my offer was accepted did they tell me the property had knotweed. This materially affected the value of the property yet, when they sent me the knotweed report to read, they attempted to provide their own analysis of it to downplay the issue (presumably thinking I wouldn't bother reading it and would be none the wiser that the knotweed was at Stage 4!!!!It then became apparent that mortgage lenders won't lend on stage 4… Read Full Review

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★☆☆☆☆

“worst agency ever”

Written on: 05/06/2014 by sezg (1 review written)

We saw a flat we liked, put in an offer, which was accepted immediately. We handed over our card details then received the first paperwork which was a list of fees. These fees totalled £875! Including a £600 admin fee to the agents. I questioned these fees and was stalled for 3 days while she said she may be able to remove the check in fee (£155). After chasing for 3 days we were told there was another offer and we had to increase ours. The fees are astronomical, the service is… Read Full Review

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★☆☆☆☆

“Do not give them the time of day!”

Written on: 04/06/2014

Moving in fee's are robbery and the sooner they make a law against agents like this then the sooner normal, hard working people can start living in London again. They never respond to emails, house was dirty when moved in, we had to do all the paper work and changes as they kept making mistakes, our landlord even told us to stop contacting Townends as they are useless and they charged us £800 admin and moving in fee for this! Earlsfield staff are overpaid useless yuppies in suits. They… Read Full Review

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★☆☆☆☆

“I viewed the 3 bed property at on the 1st of Apr 2014...”

Written on: 04/06/2014 by Sharp333 (1 review written)

I viewed the 3 bed property at on the 1st of Apr 2014 Managed by Townends. During the viewing we spotted damages in the roof area which is causing great leakage during rain from the roof into 2 rooms of the apartment. On the viewing, we had a written agreement that the property will go under repairs before our moving date. Townends informed us that they manage the property because the actual landlord is a permanent resident in Australia. In 15 days time from that date, we paid agency fees… Read Full Review

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★☆☆☆☆

“Do not even walk in.”

Written on: 27/05/2014 by Mahoney38 (1 review written)

Very patronising woman, felt like i was being talked down to. She judged me on walking in, and felt belittled walking out. Much happier rented with a better company… Read Full Review

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★☆☆☆☆

“Don't respond even before you sign the contract!”

Written on: 02/05/2014 by Dj165 (1 review written)

I responded to an ad on a third party site to see some properties in Guildford - the agent called but as I couldn't write the details down at that time I asked for an email confirmation. It didn't come. Over the next three days I called four times. On each of the first three I was told someone would get in touch or send the confirmation. It still didn't come. On the final occasion, the day before the viewings, no-one answered the phone, the mailbox was full so I couldn't even leave a message… Read Full Review

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★☆☆☆☆

“Prepare for a battle....”

Written on: 21/03/2014 by saf78 (1 review written)

- No interest in fixing any issues - Don't return calls - Like to talk via e-mail - Only interested in their management fee, which they earn for doing nothing - Hide behind the contract and their terms & conditions - Expensive Landlords: If you value your property and like looking after your tenants, do not sign-up with Townends. Tenants: Forget it. Do not even entertain the idea. Our last property we rented for 3 1/2 years through the same - not Townends, agent. However, after a very… Read Full Review

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★☆☆☆☆

“Empty promises from a company that just want your rent...”

Written on: 13/03/2014

Upon moving into a Townends property last year April (2013) there have been issues from day one. Firstly we were told that a professional clean would be done along with the damp/ mould issue would be resolved prior to our move in date. Imagine our disappointment when we 'checked' into a property that it was filthy, the property had not been cleaned at all with mould and various stains throughout the property, fridge + freezer not cleaned (bits of food left behind from previous tenants), grim… Read Full Review

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★☆☆☆☆

“It just gets worse”

Written on: 26/01/2014 by clive5 (1 review written)

Back in jolly 2012 it was time to lay down new roots and find a new home, the scanning of the right move took place and Townends had several properties i liked the look of so i gave them a call, a call that would come back to haunt me. The call needed with all but 1 of the properties being available apparently until somebody actually moves in they stay online well in a couple of months i expect you can get plenty of calls. I liked the property i looked at and it had some issues like a damaged… Read Full Review

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★☆☆☆☆

“Anything that can go wrong, will go wrong”

Written on: 15/01/2014

There are no words to describe the horrors you will face upon dealing with Townends. Rude, unorganised, ignorant, oafish, expensive and sluggish. I might set up a shack out front of their offices, call it villagends, I urge you all to come. No doubt in my mind, even I could do better… Read Full Review

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Townendsestateagents's Comment

Written on: 20/01/2014

I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view of resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me.

Kind regards

Luticha McNeal
Director of Property Management

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★☆☆☆☆

“Incompetence personified!”

Written on: 15/01/2014

We had a water pipe burst in our house on the 13th of Dec 2013 and despite us trying to make contact with Townends on a number of occasions we only managed to get the leak fixed on 10th Jan 2014. We were without a water supply for 95% of this time and when we tried to report this to Townends we were told they would only deal with us once they had finished their team meetings for the day. Their people skills are the worst I have ever come across since moving to the South West of London - and… Read Full Review

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★☆☆☆☆

“BAD AS EVER!”

Written on: 05/01/2014

I'm renting a property through the Englefield Green office. We have had problems from the start. Keys missing, heating not working, fridge broken, washing machine broken... these are issues that happen when you rent a house. The problem is that the maintenance department always tries to brush you of, never return any calls, you have to be at them every day for anything to happen and on top of this they are rude and try to make you the blame. When talking to them, remember to always follow up… Read Full Review

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★☆☆☆☆

“Worst lettings agency and customer service experience”

Written on: 09/12/2013

Worst lettings agency customer service experience ever thanks Townends Egham and pre-contract team. No communication / reply from them whatsoever, had to chase them up continuesly . Complained up to management and director lever no negotiations/flexibility only excuses and continues lies. Less then a week before we would like to move in, our contract still not up to the standards and state what we have agreed we unable to sign it as yet... Go anywhere else but not nearby Townends !… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 29/11/2013

I view the property to rent and put an offer in the next day. Didnt heard back from them at all. Call them 1 days later i call them and ask them for a progress she come back saying had left me a voicemail which is a lie. And i am still waiting for the progress. I notice it was on the market with other agent and i an putting my offer in thru other agent. It make me feel that they dont want me as a tenant. and i wouldnt be viewing any property thru them anymore… Read Full Review

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★☆☆☆☆

“Unprofessional, expensive and poor quality”

Written on: 12/11/2013

As a landlord I've found them to be expensive, they don't return phone calls, their head office which is supposed to handle maintenance problems is appalling, and my tenants have confirmed that the principal problem they've experienced is that the head office and local branch (Putney) are unable to communicate. Go elsewhere unless you have a lot of time on your hands… Read Full Review

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★☆☆☆☆

“Horrible and unprofessional”

Written on: 31/10/2013 by Haris555 (1 review written)

This is the most horrible letting agents I have ever used. And to add to that they are most expensive too (this comparison is for a similar property size and in the same area). They promise you lot of things and even pressurise you to sign the agreement. Once you do that you are on your own. I will never deal with them again. … Read Full Review

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