Townends Estate Agents Reviews - www.townends.co.uk

Click here if this is your business
★★☆☆☆
1.5 / 5
136
13% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Townends Estate Agents www.townends.co.uk - Ask a question now

Media Gallery for Townends Estate Agents www.townends.co.uk

Townends Estate Agents www.townends.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“the most awful estate agents I have dealt with”

Written on: 10/04/2015 by 182Stuart (1 review written)

unprofessional, they lie to get their sale and pass the buck once found out. they provide no satisfactory customer service whatsoever. completely disgusted with them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off”

Written on: 02/04/2015 by hdJorgensen1957 (1 review written)

Every other estate agents charge 30% of rent amount.These guys for God knows what reason charge you 600 pounds as administration fee.So for 1000 rental flat.they charge around 900 pounds as agency fees. Landlords lose very good and trustworthy tenants due to this rip off.Me and my friends now completely avoid townends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely dreadful”

Written on: 01/04/2015 by AnnabelDowling (1 review written)

I dealth with the Aldershot branch. They are rude, unhelpful, clueless and utterly uncaring. They cost me time and money and couldn't have cared less. How they are still in business is a mystery to me. I wish I had read these reviews before I put my trust in them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful experience as tenanat”

Written on: 02/03/2015 by egtenant (1 review written)

Found the best property with them so despite of poor reviews went on with Townends. - We had to push for the moving in date and check the progress on contract. - Once contract was signed they never fixed anything in property for a year. - At renewal time after 1 year sent someone to assess the changes needed and that's it never fixed it again. - We are leaving now and handed written & signed 2 month notice in time but they called us rudely asking for the notice. - They found the notice finally… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid!”

Written on: 14/02/2015

We booked a viewing with this agency and came to the place on time. No one was there to meet us so we called and the agent answered and told us he'll be there in 5 minutes. We waited 15 minutes and called again, the agent told us that he is upstairs in a viewing and it will take 15 more minutes. We waited 25 more minutes and called again, but this time no one answered... We waited 5 more minutes and left because no one ever came. A couple of days later the agent called us and we rebooked the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetent & Amateur”

Written on: 11/02/2015 by McKennaxj257 (1 review written)

I've used them for 7 years now. My mistake. The only work they have to do for their 15% is at checkout and checkin. It's always a disaster and I'm finding myself reminding them to do stuff. Once they didn't bother taking meter readings and six months later, I'm being pursued by a collection agency. Recently when a new tenant moved in and complained that the taps were falling off and the flat was filthy, first of all they told me that they didn't know they were supposed to get cleaners in (it's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Townends - Worst letting agency ever”

Written on: 09/02/2015 by LouisGregory305 (1 review written)

I have been dealing with letting agencies for the last 10 years. This is definetlely the worst experience i have ever had. Please, do not use them if you can! This is all what I have to say. Townends just want your deposit, once done, forget about anything... Cheating all the times… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Time waster, fake agents mislead you just for the deposit”

Written on: 24/01/2015

I had an appointment today and half an hour before they just call me to said that my appointmnet is cancelled because they just find out that the property is available after a month in march, Its so ridiculous i wait for whole week to see the property and at the end they dump me, also the lady was rude, all in all they are not fair, they show me 1 property before which is completely different in pictures in pictures.wankers time wasters, specially their female staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A real rip-off”

Written on: 19/12/2014 by Yosef67 (1 review written)

Not a nice experience... their agents are kind and smiley until the point when you paid for all the upfront costs (like £480 admin fee, god knows for what...) and all the rest. Once you moved in, you're on your own. Any maintenance issue, forget it. No reply whatsoever.. oh yeah, promises of course. It was a good lesson to me though. Luckily, my deposit was fully refunded with no reductions... even if they had wanted to, they would have never found any damage in the property after my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Neglect customers”

Written on: 28/10/2014 by IsaCrossley (1 review written)

My experience after letting an apartment from them for over a year is that they do not take care of their customers and seldom if ever reply to requests regarding maintenance issues. For instance, the blinds have been broken since I moved in a year a ago. A couple of months ago someone contacted me to have them fixed finally and I never heard back from them even though I set follow up emails. No reply at all. I find their service appalling. They charge high fees and promise good service but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Extremely Disappointing”

Written on: 22/09/2014 by Kutukali (1 review written)

Not worthy for 1 star even. Extremely disappointing. Takes no responsibility, extremely rude,ill mannered, non cooperative. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Fire in property”

Written on: 16/09/2014 by Estateagent (1 review written)

I rented a property on Maywater Close through Townends in Croydon branch within 2 days of living there the Landlords faulty tumble dryer caught on fire and now me and my family are homeless when I called Townends to let them know what had happened the manager said it was nothing to do with her she just lets the property she also laughed and said "you made it into the papers then". She also said it is not a requirement for tumble dryers to be PAT tested any more excuses for putting our lives at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID!!!!!!”

Written on: 15/09/2014

Avoid Townends!!! they are absolute rubbish! They are extremely rude and patronising. They are a bunch of liars and do not return phone calls. Plus they will all cover for each other. What a waste of every ones time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Celestial's Comment

Written on: 16/09/2014

Agreed, they could not give a figs about customers.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst real estate agency I've ever used - AVOID!”

Written on: 14/08/2014 by McElroy1946 (1 review written)

I was renting a property with Townends in Chiswick for 2 years and it was just one bad experience after another. They find sneaky ways to charge you extra - even once you've moved in and have paid the ridiculous (made-up) checkin fees! They will not uphold their responsibilities and will never return calls. One particular incident was so bad that I filed a small claim after them - only then did they return my calls (after 7 months) and repay the money they had taken. They are absolutely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sleek fasade, Pushy staff. Exorbitant prices, ”

Written on: 27/07/2014 by Vexeduped (1 review written)

Be warned, this company is thriving because of its lawyrs not its services. You will be talked into signing their 15 page terms and conditions booklet on the spot in your first visit. This contains non-standard, tie-in clauses hidden in small print. This means, wheather you like it or not they can milk you for years to come and there is no going back. Many landlords have ended up in court. They will play down the contents until signing is done then they draw and file away the document. You… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bombardeed with annoying letters”

Written on: 26/07/2014 by AceConnell292 (1 review written)

We are in the process of selling our property with another agent, and Townends WILL NOT STOP sending us annoying letters trying to poach our business. This agent needs to stop trying to take business from other agents and start winning clients for themselves. But judging by the terrible reviews on this site I'm not surprised they can't manage that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A very poor firm”

Written on: 15/07/2014

In my case there have been several breaches of the Code of Practice for Residential Letting Agents which meant stringent references were not obtained for tenants, conditional references were not reported and salient facts were withheld meaning I did not make an informed decision on accepting a proposed tenancy. Their complaints procedures avoided the issues raised and did not itself comply with the requirements of the code ! They even messed up on serving notice to tenants. Avoid this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst experience weve had with estate agents”

Written on: 11/07/2014 by Shawds45 (1 review written)

We decided to rent a house through Townends in Egham and found a three bed house. We were told that our offer had been excepted and all contracts had been signed with a move in date offered. We had given our notice to our current landlord then to be told with just two and a half weeks to go that the landlord of new property had decided to sell due to financial difficulties which meant we were left homeless. The house that they had said had been sold was listed on another estate agents website… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dishonest and appalling behaviour”

Written on: 23/06/2014 by anon365365 (1 review written)

I had an offer accepted to buy a property in Earlsfield and only after my offer was accepted did they tell me the property had knotweed. This materially affected the value of the property yet, when they sent me the knotweed report to read, they attempted to provide their own analysis of it to downplay the issue (presumably thinking I wouldn't bother reading it and would be none the wiser that the knotweed was at Stage 4!!!!It then became apparent that mortgage lenders won't lend on stage 4… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst agency ever”

Written on: 05/06/2014 by sezg (1 review written)

We saw a flat we liked, put in an offer, which was accepted immediately. We handed over our card details then received the first paperwork which was a list of fees. These fees totalled £875! Including a £600 admin fee to the agents. I questioned these fees and was stalled for 3 days while she said she may be able to remove the check in fee (£155). After chasing for 3 days we were told there was another offer and we had to increase ours. The fees are astronomical, the service is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview