Townends Estate Agents Reviews - www.townends.co.uk

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Latest Reviews

★☆☆☆☆

“Tenting a property managed by townends. There...”

Written on: 08/06/2016 by fyConnell1980 (1 review written)

Tenting a property managed by townends. There behaviour is intimidating the try and sting you out to grab more money. I was told buy someone From head office when choosing not to renew (1 month before end of contract) my contract that I must still give two months notice & threatened that I am liable for the rent for this whole period. Only once I revive a reply to be told two days after contract end date that I could have left. Revived no communication from anyone at townends to resolve the… Read Full Review

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★☆☆☆☆

“Unprofessional staff”

Written on: 27/04/2016 by qwShaffer454 (1 review written)

Very unprofessional staff. He doesn't know what he is doing. We contacted him about a property to rent. The only issue was the moving dates.we were ready to pay all the costs having already filled up the forms. He assured us he is going to get back to us after speaking to the landlord. We have been calling him for two weeks in the office but the staff always say he is not around. After a few days we called back and a staff said the property is gone. we refused 3properties for that one. They… Read Full Review

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★☆☆☆☆

“Don't start dealing with them!”

Written on: 07/02/2016 by Smitsm (1 review written)

They are nice with you from the beginning! Once you paid holding deposit they will start ignoring you taking time for everything. They all laying that your agent who is dealing with you is busy and can't talk now. They never call u back u have to chase them! They send contract before moving date but on moving date they telling you that something wrong with your reference and they do this on Friday evening! So they will waist your time and money so don't start with them… Read Full Review

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★☆☆☆☆

“DISGUSTING UNETHICAL BEHAVIOUR”

Written on: 07/01/2016

I have been appalled at the dreadful after sales service by Townends! Whilst they were fast and efficient at securing my business and taking my money - holding six months of rent in advance - they have refused to refund prepaid rent well beyond my exit date after notice was given. Surely there is nothing ethical about that? Is it even legal in the UK? I would not recommend them and am leaving my lovely flat because their service is so bad… Read Full Review

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★☆☆☆☆

“Rude and rasist”

Written on: 28/11/2015 by RyanMattingly109 (1 review written)

We have experienced the worst service you could have during buying your first home. They been rude since the first day and we feel very unwelcome in them Croydon office. We are first time buyers and we thought we have find our dream home. Unfortunately Townends were the only agent having this property on the market. We put our offer nearly 10k higher than asking price so the offer was highest. And then the nightmare has started.They have told us we can only buy this flat if we use them in… Read Full Review

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★☆☆☆☆

“Townends dont care about the tenant avoid at all cost”

Written on: 14/11/2015 by Butcherrf258 (1 review written)

We moved in a year ago Into a property in south London fairly well presented online pleasant agent Etc we went for a viewing the agent struggled with the key the lock was loose almost falling out and the doorbell sounds like a dog whistle he said oh "we,ll get this sorted" . It was a clean looking basic 1 bed apartment flashy looking kitchen tiny bedroom big garden the agent tries to open the back door with no joy then says it's a bit dark outside but a lovely view I,ll check with the owner… Read Full Review

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★☆☆☆☆

“Horrible to work with them”

Written on: 28/10/2015 by Venky_1981 (1 review written)

We vacated a property on time, landlord completely happy the way we maintained the property, still townends reluctant to pay the deposit with in 10 days as per deposit protection, communication with them is an another pathetic, I wouldn't recommend anyone to go with this agent, please feel free to contact me if you need more info… Read Full Review

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★☆☆☆☆

“Townends Streatham”

Written on: 20/08/2015 by Ciaran_Cusack (1 review written)

Very poor agency. I have rented a property through Townends for 3.5 years and have found them to be useless at best. We have had very few problems with the house itself but those problems have been exasperated and extrapolated by Townends incompetence. We had an issue with the bath and after weeks of calling and being ignored they sent over a plumber who broke the side of the bath and left it broken. Calls were routinely ignored for this and other small issues that I feel could have been… Read Full Review

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Townendsteam's Response to Ciaran_Cusack's Review

Written on: 21/08/2015

Thank you for your comments and we are sorry to hear about your experience.

Your feedback is important to Townends so that we can improve our service.

Please email us your contact details so that we can investigate and resolve any outstanding issues as soon as possible and ensure they don't happen again.

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★☆☆☆☆

“Admin fee not earned ”

Written on: 26/07/2015 by Hanley248 (1 review written)

This estate agents is truly awful they do not listen to your requirement or amend contracts when they are wrong the tenancy agreement feels like its computer generated completely with no humane element at all. The agreed fees letter does not even state what was agreed between both parties, Townends added imaginary £400 out of nowhere probable hoping people will just sign without reading. My Plea is to Landlords do not use this organisation to represent your properties as they are an… Read Full Review

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★☆☆☆☆

“ townsend estate agents”

Written on: 09/05/2015 by Hamza430 (1 review written)

Would avoid this estate agents as they under valued my property by 50k. Thanks… Read Full Review

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★☆☆☆☆

“000 Rated Worst Estate Agent”

Written on: 28/04/2015 by Honda123 (1 review written)

Watch out the horrible Estate Agent. Not a Serious They laugh at you ADMIN FEE: this will vary if don't negotiate. I'd been charged £700 for 2 bed house. However when i spoke to the new tenant to the house i lived they has been charged £400. RIPPED OFF. Estate agent agreed my end of tenancy in March but the head office isn’t aware, they are telling I have to provide 2 month notice: I’d been taken two month rent after the end of tenancy. The works in Head office are an ignorant… Read Full Review

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★☆☆☆☆

“the most awful estate agents I have dealt with”

Written on: 10/04/2015 by 182Stuart (1 review written)

unprofessional, they lie to get their sale and pass the buck once found out. they provide no satisfactory customer service whatsoever. completely disgusted with them!… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 02/04/2015 by hdJorgensen1957 (1 review written)

Every other estate agents charge 30% of rent amount.These guys for God knows what reason charge you 600 pounds as administration fee.So for 1000 rental flat.they charge around 900 pounds as agency fees. Landlords lose very good and trustworthy tenants due to this rip off.Me and my friends now completely avoid townends… Read Full Review

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★☆☆☆☆

“Absolutely dreadful”

Written on: 01/04/2015 by AnnabelDowling (1 review written)

I dealth with the Aldershot branch. They are rude, unhelpful, clueless and utterly uncaring. They cost me time and money and couldn't have cared less. How they are still in business is a mystery to me. I wish I had read these reviews before I put my trust in them… Read Full Review

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★☆☆☆☆

“Awful experience as tenanat”

Written on: 02/03/2015 by egtenant (1 review written)

Found the best property with them so despite of poor reviews went on with Townends. - We had to push for the moving in date and check the progress on contract. - Once contract was signed they never fixed anything in property for a year. - At renewal time after 1 year sent someone to assess the changes needed and that's it never fixed it again. - We are leaving now and handed written & signed 2 month notice in time but they called us rudely asking for the notice. - They found the notice finally… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 14/02/2015

We booked a viewing with this agency and came to the place on time. No one was there to meet us so we called and the agent answered and told us he'll be there in 5 minutes. We waited 15 minutes and called again, the agent told us that he is upstairs in a viewing and it will take 15 more minutes. We waited 25 more minutes and called again, but this time no one answered... We waited 5 more minutes and left because no one ever came. A couple of days later the agent called us and we rebooked the… Read Full Review

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★☆☆☆☆

“Incompetent & Amateur”

Written on: 11/02/2015 by McKennaxj257 (1 review written)

I've used them for 7 years now. My mistake. The only work they have to do for their 15% is at checkout and checkin. It's always a disaster and I'm finding myself reminding them to do stuff. Once they didn't bother taking meter readings and six months later, I'm being pursued by a collection agency. Recently when a new tenant moved in and complained that the taps were falling off and the flat was filthy, first of all they told me that they didn't know they were supposed to get cleaners in (it's… Read Full Review

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★☆☆☆☆

“Townends - Worst letting agency ever”

Written on: 09/02/2015 by LouisGregory305 (1 review written)

I have been dealing with letting agencies for the last 10 years. This is definetlely the worst experience i have ever had. Please, do not use them if you can! This is all what I have to say. Townends just want your deposit, once done, forget about anything... Cheating all the times… Read Full Review

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★☆☆☆☆

“Time waster, fake agents mislead you just for the deposit”

Written on: 24/01/2015

I had an appointment today and half an hour before they just call me to said that my appointmnet is cancelled because they just find out that the property is available after a month in march, Its so ridiculous i wait for whole week to see the property and at the end they dump me, also the lady was rude, all in all they are not fair, they show me 1 property before which is completely different in pictures in pictures.wankers time wasters, specially their female staff… Read Full Review

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★☆☆☆☆

“A real rip-off”

Written on: 19/12/2014 by Yosef67 (1 review written)

Not a nice experience... their agents are kind and smiley until the point when you paid for all the upfront costs (like £480 admin fee, god knows for what...) and all the rest. Once you moved in, you're on your own. Any maintenance issue, forget it. No reply whatsoever.. oh yeah, promises of course. It was a good lesson to me though. Luckily, my deposit was fully refunded with no reductions... even if they had wanted to, they would have never found any damage in the property after my… Read Full Review

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