Townends Estate Agents www.townends.co.uk Reviews

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1.3 stars
Average rating for this product is: 1.3 out of 5

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Average Ratings for Townends Estate Agents www.townends.co.uk

  • Value for Money1 stars
  • Reviewer Ratings0.6 stars
  • Overall Rating1.4 stars

7 Reviews For Townends Estate Agents www.townends.co.uk

  • Guest 9th Oct 2009

    Reviewer rating: 1 stars


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    I have let my property through Townends in Guildford for a number of years on a "fully managed" basis. Since the management and maintenance dept has been transferred to Chertsey, the whole set up has become a complete shambles. The accounts department are unpredictable in terms of transferring funds to my account and the support from the maintenance team is absolutely appalling. They do not respond to email. They never answer the phone - you get put on hold with some sickly message saying how great they are. Inspections have been missed and the when tenants report problems they do not pass these on.
    They have even sent through official documents to me via email without a proper letterhead, expecting me to print them out myself. What exactly I am paying them for, I don't know. I will DEFINITELY NOT be planning to renew the tenancy agreement with them.

    The service is SO BAD it's OUTRAGEOUS and SHOCKING. I don't usually write reviews, but feel compelled to let others know.

    If I could give zero stars I would!

    AVOID AT ALL COSTS!!!

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    I almost rented a falt from Townends but I am very glad that the deal fell through after reading so many negatives reviews on this and other sites. No other agent has had more negative publicity.

    The thing that alarmed me most was the fact that I was expected to sign over to the companys preferred utility supplier Scttish Gas. It is interesting to note that one reviewer suddenly found their gas supply cut off??? Maybe this is how Townends deal with tenants who query the constant demand for yet ...

  • Guest 11th Sep 2009

    Reviewer rating: 1 stars


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    The flat was in a terrible condition when we entered it. We had to do a lot of cleaning and there was still a lot of old rubbish left in the flat. When we left the flat, we did a lot of cleaning and cleared most stuff out. Suddenly an inventory that we had never seen, appeared and every spot on the wall and every missing piece of rubbish was marked. During the lease, it was not possible to get any copies of documents, such as the tenancy agreement. Halfway during the tenancy period, the gas supp ...

  • PimpYoda 5th Jan 2009

    Reviewer rating: 0 stars


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    House hunting: Member of staff was a no-show.
    The House: Stunning and good value for money.
    Fees: £2500 deposit + £150 per person credit check + Admin + Inventory + + +
    Rent: Not bad - advised landlord to put rent up after 1 year with £100. OK... Charged £150 for new contract + had to sign for another year with new 6 month brake clause!
    Then: Wife and I split 2 months later and she wants to take her name off the contract. Can't do it unless.... you've guessed it.... ...

  • blacdise 25th Jan 2008

    Reviewer rating: 0 stars


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    Went into The Egham branch today, needed a 4 bedroom house for me and 3 student mates.This is what they asked for :- £250 each holding deposit + £100 each admin'fee + £30 each credit check fee +£100 check in and check out fee, and don't forget the VAT. If there were any extras I did'nt wait to find out.Of course if things go wrong we don't get our money back.When asked about the deposit protection scheme, they didn't understand.

  • perklekins 16th Aug 2006

    Reviewer rating: 0 stars


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    They are great when you are looking for a property, but when things go wrong they just don't want to know.

    There was a problem with the flat we were going to move into, and they didn't know how long it was going to take, so we couldn't move in on the contracted date. We waited for a few weeks because we really liked the flat, but when we still didn't have a definite move in date (only the builders estimate), we decided to look for a new flat.

    To start with Townends estate agents were gr ...

  • dokwp Rank: Lance Corporal 7th Apr 2006

    Reviewer rating: 1 stars


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    The Putney branch of Townends Estate Agents helped me to find a nice flat, but after I decided to live there, their helpfulness disappeared. The reference service they used was utterly useless. They contacted all my references at least twice, and they contacted me about 5 times - every 2 hours with a new problem. Surely they could have organised everything to phone everybody only once. They also seemed to contradict themselves a number of times.

    Secondly, I told them before I got the flat tha ...

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