Townends Estate Agents Reviews - www.townends.co.uk

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Latest Reviews

★☆☆☆☆

“Townends Streatham”

Written on: 20/08/2015 by Ciaran_Cusack (1 review written)

Very poor agency. I have rented a property through Townends for 3.5 years and have found them to be useless at best. We have had very few problems with the house itself but those problems have been exasperated and extrapolated by Townends incompetence. We had an issue with the bath and after weeks of calling and being ignored they sent over a plumber who broke the side of the bath and left it broken. Calls were routinely ignored for this and other small issues that I feel could have been… Read Full Review

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Townendsteam's Response to Ciaran_Cusack's Review

Written on: 21/08/2015

Thank you for your comments and we are sorry to hear about your experience.

Your feedback is important to Townends so that we can improve our service.

Please email us your contact details so that we can investigate and resolve any outstanding issues as soon as possible and ensure they don't happen again.

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★☆☆☆☆

“Admin fee not earned ”

Written on: 26/07/2015 by Hanley248 (1 review written)

This estate agents is truly awful they do not listen to your requirement or amend contracts when they are wrong the tenancy agreement feels like its computer generated completely with no humane element at all. The agreed fees letter does not even state what was agreed between both parties, Townends added imaginary £400 out of nowhere probable hoping people will just sign without reading. My Plea is to Landlords do not use this organisation to represent your properties as they are an… Read Full Review

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★☆☆☆☆

“ townsend estate agents”

Written on: 09/05/2015 by Hamza430 (1 review written)

Would avoid this estate agents as they under valued my property by 50k. Thanks… Read Full Review

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★☆☆☆☆

“000 Rated Worst Estate Agent”

Written on: 28/04/2015 by Honda123 (1 review written)

Watch out the horrible Estate Agent. Not a Serious They laugh at you ADMIN FEE: this will vary if don't negotiate. I'd been charged £700 for 2 bed house. However when i spoke to the new tenant to the house i lived they has been charged £400. RIPPED OFF. Estate agent agreed my end of tenancy in March but the head office isn’t aware, they are telling I have to provide 2 month notice: I’d been taken two month rent after the end of tenancy. The works in Head office are an ignorant… Read Full Review

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★☆☆☆☆

“the most awful estate agents I have dealt with”

Written on: 10/04/2015 by 182Stuart (1 review written)

unprofessional, they lie to get their sale and pass the buck once found out. they provide no satisfactory customer service whatsoever. completely disgusted with them!… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 02/04/2015 by hdJorgensen1957 (1 review written)

Every other estate agents charge 30% of rent amount.These guys for God knows what reason charge you 600 pounds as administration fee.So for 1000 rental flat.they charge around 900 pounds as agency fees. Landlords lose very good and trustworthy tenants due to this rip off.Me and my friends now completely avoid townends… Read Full Review

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★☆☆☆☆

“Absolutely dreadful”

Written on: 01/04/2015 by AnnabelDowling (1 review written)

I dealth with the Aldershot branch. They are rude, unhelpful, clueless and utterly uncaring. They cost me time and money and couldn't have cared less. How they are still in business is a mystery to me. I wish I had read these reviews before I put my trust in them… Read Full Review

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★☆☆☆☆

“Awful experience as tenanat”

Written on: 02/03/2015 by egtenant (1 review written)

Found the best property with them so despite of poor reviews went on with Townends. - We had to push for the moving in date and check the progress on contract. - Once contract was signed they never fixed anything in property for a year. - At renewal time after 1 year sent someone to assess the changes needed and that's it never fixed it again. - We are leaving now and handed written & signed 2 month notice in time but they called us rudely asking for the notice. - They found the notice finally… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 14/02/2015

We booked a viewing with this agency and came to the place on time. No one was there to meet us so we called and the agent answered and told us he'll be there in 5 minutes. We waited 15 minutes and called again, the agent told us that he is upstairs in a viewing and it will take 15 more minutes. We waited 25 more minutes and called again, but this time no one answered... We waited 5 more minutes and left because no one ever came. A couple of days later the agent called us and we rebooked the… Read Full Review

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★☆☆☆☆

“Incompetent & Amateur”

Written on: 11/02/2015 by McKennaxj257 (1 review written)

I've used them for 7 years now. My mistake. The only work they have to do for their 15% is at checkout and checkin. It's always a disaster and I'm finding myself reminding them to do stuff. Once they didn't bother taking meter readings and six months later, I'm being pursued by a collection agency. Recently when a new tenant moved in and complained that the taps were falling off and the flat was filthy, first of all they told me that they didn't know they were supposed to get cleaners in (it's… Read Full Review

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★☆☆☆☆

“Townends - Worst letting agency ever”

Written on: 09/02/2015 by LouisGregory305 (1 review written)

I have been dealing with letting agencies for the last 10 years. This is definetlely the worst experience i have ever had. Please, do not use them if you can! This is all what I have to say. Townends just want your deposit, once done, forget about anything... Cheating all the times… Read Full Review

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★☆☆☆☆

“Time waster, fake agents mislead you just for the deposit”

Written on: 24/01/2015

I had an appointment today and half an hour before they just call me to said that my appointmnet is cancelled because they just find out that the property is available after a month in march, Its so ridiculous i wait for whole week to see the property and at the end they dump me, also the lady was rude, all in all they are not fair, they show me 1 property before which is completely different in pictures in pictures.wankers time wasters, specially their female staff… Read Full Review

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★☆☆☆☆

“A real rip-off”

Written on: 19/12/2014 by Yosef67 (1 review written)

Not a nice experience... their agents are kind and smiley until the point when you paid for all the upfront costs (like £480 admin fee, god knows for what...) and all the rest. Once you moved in, you're on your own. Any maintenance issue, forget it. No reply whatsoever.. oh yeah, promises of course. It was a good lesson to me though. Luckily, my deposit was fully refunded with no reductions... even if they had wanted to, they would have never found any damage in the property after my… Read Full Review

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★☆☆☆☆

“Neglect customers”

Written on: 28/10/2014 by IsaCrossley (1 review written)

My experience after letting an apartment from them for over a year is that they do not take care of their customers and seldom if ever reply to requests regarding maintenance issues. For instance, the blinds have been broken since I moved in a year a ago. A couple of months ago someone contacted me to have them fixed finally and I never heard back from them even though I set follow up emails. No reply at all. I find their service appalling. They charge high fees and promise good service but… Read Full Review

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★☆☆☆☆

“Extremely Disappointing”

Written on: 22/09/2014 by Kutukali (1 review written)

Not worthy for 1 star even. Extremely disappointing. Takes no responsibility, extremely rude,ill mannered, non cooperative. … Read Full Review

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★☆☆☆☆

“Fire in property”

Written on: 16/09/2014 by Estateagent (1 review written)

I rented a property on Maywater Close through Townends in Croydon branch within 2 days of living there the Landlords faulty tumble dryer caught on fire and now me and my family are homeless when I called Townends to let them know what had happened the manager said it was nothing to do with her she just lets the property she also laughed and said "you made it into the papers then". She also said it is not a requirement for tumble dryers to be PAT tested any more excuses for putting our lives at… Read Full Review

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★☆☆☆☆

“AVOID!!!!!!”

Written on: 15/09/2014

Avoid Townends!!! they are absolute rubbish! They are extremely rude and patronising. They are a bunch of liars and do not return phone calls. Plus they will all cover for each other. What a waste of every ones time… Read Full Review

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Celestial's Comment

Written on: 16/09/2014

Agreed, they could not give a figs about customers.

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★☆☆☆☆

“Worst real estate agency I've ever used - AVOID!”

Written on: 14/08/2014 by McElroy1946 (1 review written)

I was renting a property with Townends in Chiswick for 2 years and it was just one bad experience after another. They find sneaky ways to charge you extra - even once you've moved in and have paid the ridiculous (made-up) checkin fees! They will not uphold their responsibilities and will never return calls. One particular incident was so bad that I filed a small claim after them - only then did they return my calls (after 7 months) and repay the money they had taken. They are absolutely… Read Full Review

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★☆☆☆☆

“Sleek fasade, Pushy staff. Exorbitant prices, ”

Written on: 27/07/2014 by Vexeduped (1 review written)

Be warned, this company is thriving because of its lawyrs not its services. You will be talked into signing their 15 page terms and conditions booklet on the spot in your first visit. This contains non-standard, tie-in clauses hidden in small print. This means, wheather you like it or not they can milk you for years to come and there is no going back. Many landlords have ended up in court. They will play down the contents until signing is done then they draw and file away the document. You… Read Full Review

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★☆☆☆☆

“Bombardeed with annoying letters”

Written on: 26/07/2014 by AceConnell292 (1 review written)

We are in the process of selling our property with another agent, and Townends WILL NOT STOP sending us annoying letters trying to poach our business. This agent needs to stop trying to take business from other agents and start winning clients for themselves. But judging by the terrible reviews on this site I'm not surprised they can't manage that… Read Full Review

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