Have a picture of Andrews Estate Agents?, please send it to us.
| Value for Money | 1.6/10  |
|---|---|
| Overall rating | 0.8/10 |
Full review by
whatIthink
on 28th Aug 2007
User Rating : 1
Respect :
0
Good Points: Nothing to compare against other agents
Bad Points: Indifferent service. No guidance on their contract terms. Very unfavourable terms. Bad methods of arranging contracts.
General comments: My partner has recently rented her house using the Swindon agency to find tenants and arrange contracts. They promised a fair valuation would be advertised and expected a quick uptake. On that basis my partner agreed to let them act for her. There were very few actual viewings for ages and certainly no takers. Eventually a rent reduction was agreed. It was suggested she let to a couple who would accept the property if certain improvements were incorporated. It was agreed, but without any feedback suddenly it was announced another set of tenants would take the place. This was agreed but there were so many delays in arranging the completion of work they undertake. To be fair this might have been slow provision of information for employers providing salary details, etc.
The deal was bad in that the commission was payable based on 12 monthly rentals being received and was a percentage of that figure. The tenancy agreed was made for a one year tenancy but with a 6 month let out. This, we were informed, was to allow us to cease the tenancy if they were unsatisfactory tenants. However we learned, after the tenants moved in, that they had only wanted 6 months tenancy to fit it with their work terms.
The agreement to be signed by the potential landlord had a lot of small print which was not explained during the introduction process. After signing I noticed some clauses that I thought were unfair. The most significant was that if the tenant later decided that they wanted to buy the property and it was agreed to sell, then Andrews would claim an additional 2% of the sale proceeds. I don't know if all agents have this clause but it has the endorsement of ARLA, and I think this against the interests of the owner.
Having provided the introduction service the agency told the tenants not to contact them if any problems arose as they would then have to be dealt with by the landlord. OK, that was the service we accepted but they could have been a bit more sympathetic to the tenants needs.
The whole method of dealing with customers and tenants gave the impression that the only consideration in their minds was of making the most money possible and satisfaction and service were of low priority. Sadly they gave no reason for us to return to them for a future rental arrangement and I would advise great caution of potential letters of property to be vary wary of such methods of dealing. I would not recommend using them again and will be ultra cautious when approaching other agencies to act on our behalf and I wonder if ARLA is supposed to be acting for the benefit of Letters or tenants, but the impression seems that they are paid by agencies and work solely for the benefit of agencies.
whatIthink's review and ratings | 500 words
Review by
bluefrank2764
on 24th Jul 2007
User Rating : 0
Respect :
0
Andrews Estate Agents showed me the wrong garden with the flat I bought 3 times. The garden I did in fact own was a tiny bit of wasteland.
I went through with the sale and only found out that they had sold me the wrong garden when I'd spent a weekend gardening in someone else's garden and the tenants knocked on my door.
I started writing to them in April and have only had a response now in July. They couldn't do an internal enquiry as the agent that I dealt with no longer works there (fu ...
bluefrank2764's full review | 102 words
Review by
magb
on 10th Jul 2007
User Rating : 0
Respect :
+1
I would certainly not recommend this estate agency to anybody and I find that renting a property with Andrews Estate Agency was a complete waste of money.
magb's full review | 109 words
Review by
bandtcomms
on 4th May 2007
User Rating : 3
Respect :
0
Even after we had given the agents notice as we were "sacking" them they still made no effort what so ever to get a few viewers in the door.
bandtcomms's full review | 75 words
Review by
JnAnd
on 2nd Dec 2006
User Rating : 0
Respect :
+2
I had lots of problems with Andrews Estate Agents. Basically, they don't seem to care about the buyer. I am not sure about the seller. They never give feedback to the buyer!
JnAnd's full review | 37 words | 1 comment added.
Would you like to see a review that's not being listed?
