Reeds Rains Estate Agents Reviews - www.reedsrains.co.uk

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Latest Reviews

★☆☆☆☆

“POOR ESTATE AGENT”

Written on: 18/05/2016 by 0008DMB (1 review written)

Phoned Reed Rains Folkestone as a buyer of a 2 bedroom flat in Sandgate. Very poor telephone manner and if I were the client using RR as my agent I would be surprised how difficult it was to arrange a viewing.My call was Wednesday lunchtime and the earliest viewing that they could send their agent to was Saturday. As a buyer,I would prefer an immediate service as I'm sure would the seller. It's not surprising that the price of this property has had to be reduced as the potential buyers are… Read Full Review

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★☆☆☆☆

“Awful unhelpful rude and lazy worst estate agents by far”

Written on: 16/05/2016

Reed rains are terrible and I recommend everybody to steer well clear, they are money grabbing lazy rude arrogant people who have no worth. They make up charges at will, their people skill are truly poor, they don't return phone calls, they never deal with any problems I have raised, still waiting a year later for my shower to be fixed yet they can send a letter to tell me to mow the grass in winter?? Even though I'm renting a property that flooded twice leaving me with no electricity for days… Read Full Review

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★☆☆☆☆

“Disaster from start to finish - ”

Written on: 28/04/2016 by Clarissa16 (1 review written)

I rented a property for all of 9 months through Reeds Rains in Eccleshall and can honestly say it was a disaster from start to finish. A catalogue of errors! I have since vacated the property and given that the landlord also chooses to never use them again says a great deal about our overall experience as tenant AND landlord. I will be taking a very wide birth from Reeds Rains in the future… Read Full Review

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★☆☆☆☆

“Worst estate agent branch ever - Reeds Rains Hall Green”

Written on: 22/04/2016 by aaTerry1948 (1 review written)

Worst estate agent branch ever I have ever dealt with. Refusing/delaying viewings and refuse to put my offers forward even though the offer is nearly 15k higher than the current offer price as per public notice. Its obvious the branch manager wants to sell to a preferred buyer of his choice at a lower price. If you want to sell your house then avoid selling with these people as you will not get the best price. I will be raising this issue with all relevant authorities to stop them treating… Read Full Review

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Roblowe78's Comment

Written on: 04/06/2016

Strange how the same review has appeared on several websites under different names...Seriously? That much time on your hands? I have never had a problem with the staff at Hall Green Reeds Rains. They have always acted with integrity and professionalism.

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Aaterry1948's Comment

Written on: 04/06/2016

Strange you have so much time reading the same review. Perhaps you've not had a problem with the staff as you are one of the staff?

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★☆☆☆☆

“Reeds Rains. Taking incompetence to a new level.”

Written on: 12/04/2016 by huMcCann469 (1 review written)

As an absentee landlord who mostly lives overseas I have the misfortune to use Reeds Rains as a letting agent. Although they have an office just around the corner from my property in Rye, they choose to run everything from a corporate HQ in Manchester. When I had a leak in my bay window, they eventually sent a builder from London (80 miles away) to fix it. The builder didn't fix it. This was over six months ago and I'm now trying to get quotes myself. This is tricky because they appear not to… Read Full Review

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★☆☆☆☆

“Deposit”

Written on: 30/03/2016 by jimbobjunior (1 review written)

If renting through these guys you will never see your deposit again… Read Full Review

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★☆☆☆☆

“No can do”

Written on: 28/03/2016 by Rohanh143 (1 review written)

Abergele office. No return calls. No response to emails. Terrible customer care. Cancel a viewing 20 minutes before hand. And an hour late for the second attempt. Called into the office to take in ID and told to leave because they were understaffed. Do not use!!!… Read Full Review

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★☆☆☆☆

“DISGUSTING REEDS RAINS”

Written on: 03/03/2016 by joanne16 (1 review written)

DO NOT USE THIS COMPANY !!!! We had the misfortune to use Reeds Rains, Morley branch in 2015, to purchase our home. Initially things were going okay... until.. we received our valuers report, thats when everything started to go wrong. The report raised issues that would lead to remedial repairs. I immediately contacted the branch and her attitude and manner on the phone was appalling, trying to brush it off. I had to insist that I wanted someone to go out and check the property. Anyway after… Read Full Review

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★☆☆☆☆

“Chasing £8000 from reeds rains ”

Written on: 18/02/2016 by 155Koenig (1 review written)

Had new tenants move in to my property end of January that wanted to pay 12 months upfront whitch they paid to reeds rains straight away with bond. All good news but now after weeks of chasing the money from reeds rains they seem reluctant to pay me my money and are passing the blame around each other and telling me it takes 4 to 10 working days to proses after second time I've been told today after waiting 10 days already I have to wait another 10 days to proses it. It's not their money to… Read Full Review

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★☆☆☆☆

“Appalling - Complaining to Property Ombudsmen”

Written on: 29/01/2016 by Sarai383 (1 review written)

Absolutely no communication regarding viewings & feedback. Left (empty) property unlocked on two occassions. Lowered the price WITHOUT our consent after only 3 weeks. Consistantly lied. Ignored complaint - even at MD level! Now sent to Property Ombudsmen and considering raising Court Case. DO NOT touch with a barge pole… Read Full Review

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Joanne16's Comment

Written on: 03/03/2016

Hello,
I am just looking at any review sites I can find where I can warn people of using Reeds Rains!! and I came across your comments. I dont know which branch you have used, I am from Leeds and I have had lots of problems with them while buying our house. I see you have mentioned your complaints to them and that you were ignored even at MD level.. well, SNAP!! us too. We took it all the way in their complaints policy and we then when to the Ombudsman. Sorry to tell you this but they wont be of any help,as I sadly expected it to happen, even though they did agree that they didnt do their job correctly but then still insulted us by awarding us £100!! when we are looking at remedial works cost up to £2000!! hence to say I am no accepting it!! I spoke to a solicitor about it and he said that Ombudsman unfortunately are not any good and rarely pay out to anyone, they obviously protect their Estate Agents in their scheme. I am absolutely disgusted as you are

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Janmelnick's Comment

Written on: 04/03/2016

Hi. We are considering court case also. Still pending Property Ombudsman to ensure all avenues are covered. Drop me a line. will keep in touch

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★☆☆☆☆

“Terrible service!!!!”

Written on: 12/01/2016 by 386Hanna (1 review written)

All I can say is you pay them a fee of £300 to absolutely nothing you might as well do it all yourself had me, my partner and my guarantor run around like headless chickens so really they should be paying me fees plus petrol money I've had to drive back and forth to the office can't tell you how many emails I've sent to the shop and head office regarding details, documents & references which by the way is what fees are paid to them for! They don't know there rear end from there Elbow they… Read Full Review

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★★★★★

“Expensive but very good customer care fast repai,...”

Written on: 11/01/2016 by 382Walton (1 review written)

My first contact with folkestone branch manager was extremely professional and friendly, they did a very good deal discount because the building was very cold and would cost me extra, the contract fee was £300 but worth it as iv been with these people for 4 years and have moved twice and have had very good service they deal with jobs immediately with a very friendly manner they are very helpful and respectful to tenants and would highly recommend them… Read Full Review

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★☆☆☆☆

“Useless place don't even bother ”

Written on: 02/01/2016 by McLeodwi181 (1 review written)

This place is hopeless. They don't have there Own electritians or plumber. So if you have a problem you try to call your branch where you signed your contract they tell you they can't help because they only sign contract and show you around. So parm you off to a head office where they say they would have to call your landlord to get some one out. Which you never hear back from. And everything takes months. ( I've had no boiler now for over a month which is the whole time I've been in this… Read Full Review

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★☆☆☆☆

“Worst, horrible”

Written on: 19/12/2015 by shaikh.Saood (1 review written)

I have rented property through them and since I moved in to property I reported couple of issues like broken fence, mould in toilet etc but even after 5 months nothing happened and staff are v rude to answer your phone call. they keep delaying the issue. I think even the counsel manage the properties better than them. Please do not do any business with them. Tenant of 8 Brampton Drive… Read Full Review

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★☆☆☆☆

“Make budget airlines look like Concorde”

Written on: 08/12/2015 by Loweas306 (1 review written)

Below is a description of my experience of renting out a property through Reeds Rains Estate Agents. Dates and timings are approximate as I haven’t got the time to sift through hundreds of documents and E-mails. The house is a 3 bedroom Semi-detached property in Yorkshire. It is too far away for me to manage myself so I decide to let it out using Reeds Rains as the agent on a “Fully Managed” basis. The rent at this time is £550 per month Reeds Rains are “Fully Managing” the… Read Full Review

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★☆☆☆☆

“incompetence on a new level”

Written on: 30/11/2015

scarborough branch. our property was for sale with them for over 3 years. tenant in place, who had agreed to viewings.no feedback/update and despite repeated requests to be kept up to date we were largely ignored ( we live overseas )transient staff, 2 plus managers in a short space of time. numerous staff coming and going impossible to keep up. important information sent by emails not discussed passed on to to staff. our tenant trashed the apartment, we informed r.r. not to view because !!… Read Full Review

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★☆☆☆☆

“Deceiptful”

Written on: 23/11/2015 by Zepstuart (1 review written)

I recently purchased a house via city living Liverpool (part of reeds rains group), upon viewing the property I was told it was vacant & no chain, I submitted my offer. I was told my offer would only accepted if I was in a position for the puchase to be completed quickly, which I agreed as I had a 1st time buyer for my house. I paid for my survey & instructed my solicitor however I subsequently received a letter from my solicitor stating the house I had made the offer for was being sold via a… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/11/2015 by Locveb (1 review written)

BRIGG NORTH LINCOLNSHIRE THIS BRANCH HAS GIVEN US THE MOST SUPERB SERVICE I CAN NOT PRAISE THEM ENOUGH. THEY UNDERSTOOD OUR PROBLEMS AND WENT THE EXTRA MILE TO SORT THEM… Read Full Review

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★★☆☆☆

“Rude staff”

Written on: 10/11/2015

Absolutely disgusting customer service! We have been given notice on our rented property and are working with reeds reins allowing prospective buyers to come into our home to view which has been slightly uncomfortable for us, arranging viewing and waiting in for reeds reins to come at the time given to be waiting 15 minutes past the due time for us to call reeds reins to see if there running late and be given a gob full by a certain someone who works there telling us we are a nightmare to get… Read Full Review

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★☆☆☆☆

“Worst type of company”

Written on: 03/11/2015 by cpMcGregor269 (1 review written)

Not a single good word to say about this company. From searching social media i glad to see i'm not alone. Inconstancy at every level. I have unpaid tenants (squatters) in an overcrowded flat i rent. I've been forced to live with a baby for the past 6 months and its not great to see constitution work starting on the back of the property this week. All i want to do is leave my contract and cut all ties with this company but they will not let me leave without paying a hefty fee. The number of… Read Full Review

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