Reeds Rains Estate Agents Reviews - www.reedsrains.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
131
8% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Reeds Rains Estate Agents www.reedsrains.co.uk - Ask a question now

Media Gallery for Reeds Rains Estate Agents www.reedsrains.co.uk

Reeds Rains Estate Agents www.reedsrains.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Appalling - Complaining to Property Ombudsmen”

Written on: 29/01/2016 by Sarai383 (1 review written)

Absolutely no communication regarding viewings & feedback. Left (empty) property unlocked on two occassions. Lowered the price WITHOUT our consent after only 3 weeks. Consistantly lied. Ignored complaint - even at MD level! Now sent to Property Ombudsmen and considering raising Court Case. DO NOT touch with a barge pole… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service!!!!”

Written on: 12/01/2016 by 386Hanna (1 review written)

All I can say is you pay them a fee of £300 to absolutely nothing you might as well do it all yourself had me, my partner and my guarantor run around like headless chickens so really they should be paying me fees plus petrol money I've had to drive back and forth to the office can't tell you how many emails I've sent to the shop and head office regarding details, documents & references which by the way is what fees are paid to them for! They don't know there rear end from there Elbow they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Expensive but very good customer care fast repai,...”

Written on: 11/01/2016 by 382Walton (1 review written)

My first contact with folkestone branch manager was extremely professional and friendly, they did a very good deal discount because the building was very cold and would cost me extra, the contract fee was £300 but worth it as iv been with these people for 4 years and have moved twice and have had very good service they deal with jobs immediately with a very friendly manner they are very helpful and respectful to tenants and would highly recommend them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless place don't even bother ”

Written on: 02/01/2016 by McLeodwi181 (1 review written)

This place is hopeless. They don't have there Own electritians or plumber. So if you have a problem you try to call your branch where you signed your contract they tell you they can't help because they only sign contract and show you around. So parm you off to a head office where they say they would have to call your landlord to get some one out. Which you never hear back from. And everything takes months. ( I've had no boiler now for over a month which is the whole time I've been in this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst, horrible”

Written on: 19/12/2015 by shaikh.Saood (1 review written)

I have rented property through them and since I moved in to property I reported couple of issues like broken fence, mould in toilet etc but even after 5 months nothing happened and staff are v rude to answer your phone call. they keep delaying the issue. I think even the counsel manage the properties better than them. Please do not do any business with them. Tenant of 8 Brampton Drive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Make budget airlines look like Concorde”

Written on: 08/12/2015 by Loweas306 (1 review written)

Below is a description of my experience of renting out a property through Reeds Rains Estate Agents. Dates and timings are approximate as I haven’t got the time to sift through hundreds of documents and E-mails. The house is a 3 bedroom Semi-detached property in Yorkshire. It is too far away for me to manage myself so I decide to let it out using Reeds Rains as the agent on a “Fully Managed” basis. The rent at this time is £550 per month Reeds Rains are “Fully Managing” the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“incompetence on a new level”

Written on: 30/11/2015

scarborough branch. our property was for sale with them for over 3 years. tenant in place, who had agreed to viewings.no feedback/update and despite repeated requests to be kept up to date we were largely ignored ( we live overseas )transient staff, 2 plus managers in a short space of time. numerous staff coming and going impossible to keep up. important information sent by emails not discussed passed on to to staff. our tenant trashed the apartment, we informed r.r. not to view because !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Deceiptful”

Written on: 23/11/2015 by Zepstuart (1 review written)

I recently purchased a house via city living Liverpool (part of reeds rains group), upon viewing the property I was told it was vacant & no chain, I submitted my offer. I was told my offer would only accepted if I was in a position for the puchase to be completed quickly, which I agreed as I had a 1st time buyer for my house. I paid for my survey & instructed my solicitor however I subsequently received a letter from my solicitor stating the house I had made the offer for was being sold via a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service”

Written on: 11/11/2015 by Locveb (1 review written)

BRIGG NORTH LINCOLNSHIRE THIS BRANCH HAS GIVEN US THE MOST SUPERB SERVICE I CAN NOT PRAISE THEM ENOUGH. THEY UNDERSTOOD OUR PROBLEMS AND WENT THE EXTRA MILE TO SORT THEM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Rude staff”

Written on: 10/11/2015

Absolutely disgusting customer service! We have been given notice on our rented property and are working with reeds reins allowing prospective buyers to come into our home to view which has been slightly uncomfortable for us, arranging viewing and waiting in for reeds reins to come at the time given to be waiting 15 minutes past the due time for us to call reeds reins to see if there running late and be given a gob full by a certain someone who works there telling us we are a nightmare to get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst type of company”

Written on: 03/11/2015 by cpMcGregor269 (1 review written)

Not a single good word to say about this company. From searching social media i glad to see i'm not alone. Inconstancy at every level. I have unpaid tenants (squatters) in an overcrowded flat i rent. I've been forced to live with a baby for the past 6 months and its not great to see constitution work starting on the back of the property this week. All i want to do is leave my contract and cut all ties with this company but they will not let me leave without paying a hefty fee. The number of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor communications”

Written on: 01/11/2015 by 353Clay (1 review written)

calling the Didsbury office in the phone is a lottery. The staff a friendly when you can get through. But the problem is that on 6 or 7 occasions my calls were forwarded to Sheffield or somewhere. Messages taken at the call centres dont appear to be followed up. After three or four days nothing happens. No answers are available from the call centre. HOW CAN A PROSPECTIVE PURCHASER FEEL THAT THEY ARE IMPORTANT ? HOW CAN A VENDOR POSSIBLY SELL A PROPERTY LIKE THIS ? Poor business management… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Letting HORROR!”

Written on: 30/10/2015 by aghdennis (1 review written)

I am particularly disgusted by their service and customer support. First I was lead to view a property that has been advertised for letting but has no legal status for let. Staff members did not want to let me know the real reasons for delays even though I had passed all credit checks and paid the agency fee. I called several times but the phones would go into voice mail or worse yet I d be put on hold for hours until I was frustrated and would hang up. Now, moving out of my old apartment, I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disappointing ”

Written on: 29/10/2015 by 1962McCaffrey (1 review written)

We sold a house through Reeds Rains in 2012 and they did a terrible job. The entire branch we signed up with quite and the people that they put in to cover the branch were frazzled. Our house sale was delayed because no one would answer our calls. I complained and they offered £50 which they eventually put up to £100 after lodging another complaint. the additional double rent we paid cost us about £2000, so the £100 rebate was an insult. They couldn't care less… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont engage with them”

Written on: 27/10/2015 by Rapbom (1 review written)

I have been a customer for Reed reins and I can clearly say that this is one of the worst experience you can get from any letting agents. They are not responsive , need repated followups, even after vacating now close to a month they have not yet settled my dues and in fact taken an additional month rent from my account. Even after repeated calls and mails they always say that respective person is not in office or sick and promise to return the calls. Even during our stay we had several issues… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Reddish branch fantastic”

Written on: 16/10/2015 by lynnecottrell (1 review written)

The Reddish Branch were fantastic, took away most of the stress. She put up with our daft questions and helped all the way and put us at ease, we can only say thanks, not enough. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful Awful Inefficient Rude Aggressive- Truly Terrible”

Written on: 30/08/2015

I have had dealings with Didsbury branch over many years and they have left me on FIVE separate occasions with water pouring through my ceiling for days and on two occasions WEEKS. They are completely unable to action anything - even when given clearance and urged to do so by the people involved. Begging, pleading and asking have no effect. They remain unable to take care of anyone they are involved with and have an aloofness and an arrogance that I have never come across in many years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetent Idiots”

Written on: 17/08/2015 by Kellercr339 (1 review written)

Reed Rains have recently valued my mothers house - as its been on the market for a few months they were valuing on behalf of Webuyanyhouse as she needs a quick sale. The house has been valued at 85k by 4 different estate agents -Reed Rains came in barely looked at it and have valued it at 30k less than every other estate agent at 55k. Let me say that again -a 30,000 pound difference from 4 other estate agents! Whilst we're sensible enough to know that what its valued at isn't what would likely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Evamabel12's Comment

Written on: 17/11/2015

I totally agree , they went to value my property and a week later no valuation.
Actually started laughing when I rang them to see what had happened to
The valuation. Hartlepool branch. AVOID
Never received the valuation ... Thank god .

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Reeds Rains letting Agents Blackpool”

Written on: 17/06/2015 by Loubab90 (1 review written)

This is one of the worst services I have ever experienced, they don't return your calls, reply to emails, inspect my property that they are letting out but take my money each month for. They should inspect the property every 3 months, the have had a tenant in for 18 months and inspected the property 3 times, it should be 6 to date and I have chase each visit has taken place, which are generally late ( I don't mind being late but no notification and half dozen phone calls later, I do mind). I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“reeds rains rental”

Written on: 09/06/2015 by olOlson461 (1 review written)

From day one reeds rains were unhelpful (except for one girl in the letting agent office who genuinely seemed to want to help) . when i left the property 8 months later reeds informed me that not only were they keeping the deposit but i owed them more money as they were accusing us of damaging the house. my deposit was £550. they were saying it would be £750 + they also stated this to my future private landlord when they did a check on me. (reeds have also damaged my otherwise flawless credit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview