Reeds Rains Estate Agents Reviews - www.reedsrains.co.uk

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Latest Reviews

★☆☆☆☆

“Dreadful Awful Inefficient Rude Aggressive- Truly Terrible”

Written on: 30/08/2015

I have had dealings with Didsbury branch over many years and they have left me on FIVE separate occasions with water pouring through my ceiling for days and on two occasions WEEKS. They are completely unable to action anything - even when given clearance and urged to do so by the people involved. Begging, pleading and asking have no effect. They remain unable to take care of anyone they are involved with and have an aloofness and an arrogance that I have never come across in many years… Read Full Review

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★☆☆☆☆

“Incompetent Idiots”

Written on: 17/08/2015 by Kellercr339 (1 review written)

Reed Rains have recently valued my mothers house - as its been on the market for a few months they were valuing on behalf of Webuyanyhouse as she needs a quick sale. The house has been valued at 85k by 4 different estate agents -Reed Rains came in barely looked at it and have valued it at 30k less than every other estate agent at 55k. Let me say that again -a 30,000 pound difference from 4 other estate agents! Whilst we're sensible enough to know that what its valued at isn't what would likely… Read Full Review

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★☆☆☆☆

“Reeds Rains letting Agents Blackpool”

Written on: 17/06/2015 by Loubab90 (1 review written)

This is one of the worst services I have ever experienced, they don't return your calls, reply to emails, inspect my property that they are letting out but take my money each month for. They should inspect the property every 3 months, the have had a tenant in for 18 months and inspected the property 3 times, it should be 6 to date and I have chase each visit has taken place, which are generally late ( I don't mind being late but no notification and half dozen phone calls later, I do mind). I… Read Full Review

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★☆☆☆☆

“reeds rains rental”

Written on: 09/06/2015 by olOlson461 (1 review written)

From day one reeds rains were unhelpful (except for one girl in the letting agent office who genuinely seemed to want to help) . when i left the property 8 months later reeds informed me that not only were they keeping the deposit but i owed them more money as they were accusing us of damaging the house. my deposit was £550. they were saying it would be £750 + they also stated this to my future private landlord when they did a check on me. (reeds have also damaged my otherwise flawless credit… Read Full Review

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★☆☆☆☆

“Poor Service from Start To Finish”

Written on: 21/05/2015 by Richard462 (1 review written)

We Should Have Realised From The Beginning When It Took Them Three Weeks To Get Our Property On Rightmove. They dont follow up with us, they dont follow up with potential buyers. We know as we had a friend ring up to view so we could check they were actually trying to sell the house. Managers next to useless as well Fingers burnt, time to move on… Read Full Review

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★★★★☆

“Keep up the good work Reeds Rains”

Written on: 25/04/2015 by Ninfan (2 reviews written)

I've rented a few properties in my time and i've received some appalling service from other companies but Reeds have been fab! Sometimes it's just nice to get a call back when you ring up with an enquiry and not have to keep chasing! Keep up the good work Reeds Rains!!… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 26/02/2015 by agEmery67 (1 review written)

Poor service, never answer e mails or phone calls. and never phone back, completely incompetant… Read Full Review

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★☆☆☆☆

“Our regular estate agent was purchased by this...”

Written on: 08/02/2015 by JusticeGunn (1 review written)

Our regular estate agent was purchased by this company. 3 of us live here, we've since ALL started receiving cold calls from various companies and even those cr4p text messages from betting firms and the sh1tty "we're charging £1.50 per message for this link to babes, text stop to 22013" b0llocks when you're not getting charged in the first place. Honestly I've lost track of the amount of numbers I've barred on my mobile because these whoppers have passed our phone numbers on. We're all on… Read Full Review

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★★★☆☆

“They have a charge for everything - Unfair Charges”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

We used the Bishop Auckland branch of Reeds Rains in 2012 The customer experience was fairly good, well to start with anyway...... the first impressions were good the viewings were good the customer care willingness and helpfulness of the staff was all a good standard. The problems came when we signed for a letting property they have a charge for EVERYTHING even the agents were blushing at some of the charges What really annoyed us was that they tried to tie us into suppliers etc They… Read Full Review

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★★★☆☆

“They have a charge for everything - Unfair Charges”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

We used the Bishop Auckland branch of Reeds Rains in 2012 The customer experience was fairly good, well to start with anyway...... the first impressions were good the viewings were good the customer care willingness and helpfulness of the staff was all a good standard. The problems came when we signed for a letting property they have a charge for EVERYTHING even the agents were blushing at some of the charges What really annoyed us was that they tried to tie us into suppliers etc They… Read Full Review

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★★★☆☆

“They have a charge for everything - Unfair Charges”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

We used the Bishop Auckland branch of Reeds Rains in 2012 The customer experience was fairly good, well to start with anyway...... the first impressions were good the viewings were good the customer care willingness and helpfulness of the staff was all a good standard. The problems came when we signed for a letting property they have a charge for EVERYTHING even the agents were blushing at some of the charges What really annoyed us was that they tried to tie us into suppliers etc They… Read Full Review

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★★★☆☆

“They have a charge for everything - Unfair Charges”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

We used the Bishop Auckland branch of Reeds Rains in 2012 The customer experience was fairly good, well to start with anyway...... the first impressions were good the viewings were good the customer care willingness and helpfulness of the staff was all a good standard. The problems came when we signed for a letting property they have a charge for EVERYTHING even the agents were blushing at some of the charges What really annoyed us was that they tried to tie us into suppliers etc They… Read Full Review

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★☆☆☆☆

“Very Rude and Ignorant”

Written on: 23/01/2015

I phoned up to enquire about a property on the 22/1/15 to arrange a viewing .... Later on I realized that I had not informed them I was registered disabled so I rang them up to speak to the agent dealing with this property and I was informed that she was 'Busy' and would get back to me. She did not. I then phoned up this morning (23/1/15) to speak to same agent and this time she was 'with a client' so I explained the situation to a different member of staff and they also said she would get back… Read Full Review

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★☆☆☆☆

“Made Up Charges”

Written on: 22/12/2014 by MissPaul86 (1 review written)

Having rented a property via Reeds Rains for over 4 years when my landlord was selling I decided to again go with reeds rains.........what a mistake. Firstly would only offer me a 6 month tenancy when they knew I wanted long term, said landlady wanted this, she did not, and after 6 months I would be given longer. 6 months in not only was I only offered another 6 months tenancy at a fee of £240 but also advised rent was being increased by £100! I started looking for another property… Read Full Review

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★☆☆☆☆

“Iignorant,useless,waste of space.....”

Written on: 18/12/2014 by Harper72 (1 review written)

The offerton branch in Stockport told the vender they do not need to be out of there house on the day we where due to move in,,,but rang us the day before to say we can pick up the keys to our new home in the afternoon,,,we had a removal company load all our belongings into a truck and waited. We phoned reeds Raines regarding the keys and was told the person we needed to speak to was on the phone ,so we waited again,rang back she was not available,we waited,we rang again ,sorry we can not deal… Read Full Review

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★☆☆☆☆

“Poor secretive management”

Written on: 08/12/2014 by Kerrywantstomove (1 review written)

Been a tennant for four years. Cannot contact landlord directly (now know why) Because all my complaints would be with reeds rains. Poor repairs. Harrassment for tennancy agreements (so they can make more money). I would advise any tennant to take phoyos on moving in. On repairs and keep everything documented. I wish i had! In a cold damp poor condition of a house and paying top whack for the pleasure. Recently "repaired" my back doorstep that had rotted away. The new doorstep has left me with… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 06/11/2014 by gerardhold (1 review written)

DONT BE TEMPTED TO RENT A PROPERTY FROM THESE PEOPLE, I WAS AND DEEPLY REGRET IT, I SAW THEY HAD A CHEAP 3 BEDROOMED SEMI FOR ONLY £400 PER MONTH, IT WAS NO FRILLS, DECOR WAS OUTDATED KITCHEN OLD, BOILER OLD BUT HEY THATS WHY IT WAS CHEAP, AND I COULD LIVE WITH IT, JUST VACATED BY A GROUP OF STUDENTS I WAS TOLD. I PAID MY FEES TO MOVE IN AND A £500 DEPOSIT TO MOVE IN. I SOON NOTICED THERE WAS A BUCKET UNDER THE SINK THERE TO CATCH THE WASTE WATER FROM THE SINK AS THE PLUG HOLE HAD ROTTED… Read Full Review

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Emilyar's Response to gerardhold's Review

Written on: 15/11/2014

Hi - plz email. We are in a similar position and are going to be taking this much further

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★☆☆☆☆

“Awful estate agents ”

Written on: 29/09/2014 by MaceyDougherty (1 review written)

Constant fees, house checks, £90.00 every 6 months for a contract printed out with the date changed....disgusting. Staff are rude, manipulative, patronising, rude and very unhelpful… Read Full Review

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★☆☆☆☆

“Deal Reeds Rains.....do yourself a favour and avoid them!!”

Written on: 28/09/2014 by EmmettPennington327 (1 review written)

When I placed my house with Reeds Rains in Deal in the hope they may find a Buyer I was extremely pleased with the service I received and the professional standard of their Staff. However, since a complete change of Staff in September 2014 I have been so disappointed that I have now ended my Agreement with them........a situation they acknowledge but still they continue to advertise my property on Rightmove and Zoopla. When I ask for this to be removed I am told it HAS been done. Would I… Read Full Review

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★☆☆☆☆

“Disgraceful Letting Agents”

Written on: 26/09/2014 by Hickscs100 (1 review written)

Double charging seems the order of the day for this company. I found out that they are charging myself as landlady and my tenants for exactly the same products and services. For example an inventory and also a move out inspection. When I challenged them on this I was literally told 'tough these are our fees if you don't like it you can go elsewhere' They need reporting to trading standards… Read Full Review

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