Reeds Rains Estate Agents Reviews - www.reedsrains.co.uk

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Latest Reviews

★☆☆☆☆

“Pushy push push! ”

Written on: 21/11/2016 by Cash305 (1 review written)

Spoke to reedsrain regarding valuation of our property. All the staff were very friendly and helpful on the phone so cannot fault that. When the Valuer came - This is where I became concerned Was told would have to make an upfront payment for photography. (All other valuations included this) Then we were given some prices on conveyancing, seemed reasonablish. When I asked about the estate agent fee , I was just being told 21, in a mumbled muffled voice. So I had to ask a few times for… Read Full Review

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★☆☆☆☆

“Paid £300+ for them to email me some forms, no support. ”

Written on: 27/10/2016 by 313Galbraith (1 review written)

Currently going through the process of an application to rent a house with them. Collectively me and my partner are paying more then now then what we would be if we moved in this house but we still have to go through the guarantor route as they want 30x as much income coming into the house for rent. We unsure on some of the first application processes but no one in the office seems to pick up or ring me back regardless of leaving messages, no reply to emails,however they were quick to take the… Read Full Review

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★☆☆☆☆

“Corporate HQ completely dysfunctional.”

Written on: 13/10/2016 by Callahanix316 (1 review written)

I signed with their local office, but then discovered all transactions are done in Manchester at 'corporate' HQ. They were an unmitigated disaster. They cancelled builders without consulting me, which then cost me £200 to rebook. Builders they got to do a job were from London, 60 miles away, who were incompetent and didn't fix a leak, causing further damage to my property. I have currently been waiting for 10 weeks to have the property properly cleaned after the most recent tenants, and it… Read Full Review

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★☆☆☆☆

“Myself and my partner rented a property through reeds...”

Written on: 07/10/2016 by Danny0123 (1 review written)

Myself and my partner rented a property through reeds rains in Ossett West yorkshire. When we went to go look at the property the windows were sealed shut and the front door for a better word needed some tlc. We asked could these be sorted out on us moving in to which the estate agents response was "yes I will make a not of it now to get done". So me and my partner move in on moving into the property we realise the boiler doesn't produce hot water but there is a gas safety certificate stating… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 17/09/2016 by TyshawnPearson (1 review written)

When moving in the house was damp and dirty, stains and dirt over most surfaces despite being told it would be sorted. Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was harass the tenant. Not make any repairs. On leaving reeds rains continued to harass the tenant and demanded payment for cleaning, despite cleaning being done by the tenant and the dirty state it was… Read Full Review

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★☆☆☆☆

“Widnes Branch Reeds Rains”

Written on: 05/09/2016

Widnes branch, my daughter and her partner just moved out of a damp property that Reed Rains managed and despite being told of the damp and having been shown photographs of all the damp walls and even after the landlord had agreed that the property was left in good order with no excess charges to be deducted from the deposit, Reed Rains took £139 for themselves and even admitted on the phone that they basically ripped my daughter off!!! Not going to deal with the branch manager, it's straight… Read Full Review

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★☆☆☆☆

“Calamity - AVOID USING AT ALL COSTS”

Written on: 11/08/2016 by River267 (1 review written)

Worst customer service skills known to man. Don't put any notes on accounts, make people run around doing work for them when should be them doing it. Don't give updates when things are going on with the apartment. Been told i will have to put up with what is going on as i have moved into an apartment that has windows that don't open and was sold the apartment on the basis there was air conditioning, when infact it is an air filter. They gave us air conditioning units which have increased the… Read Full Review

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★★★★★

“Got us through a difficult sale”

Written on: 05/08/2016 by PJP572222 (1 review written)

Reeds Rains Salford are a star team! Our family has just completed on a lengthy and difficult sale and are absolutely delighted at the efforts and support we had from the team at the branch. They worked so hard and kept in constant touch and soothed our troubled brow throughout. Can't thank them enough. … Read Full Review

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★☆☆☆☆

“Don't ever rent through Reeds Rains.”

Written on: 18/07/2016 by 100Fry (1 review written)

Had been renting a flat for my daughter through the Reeds Rains in Carnforth Lancs, although a we came across one capable lady in the branch, the bloke leading on lettings was at best incompetent and at worst petty, lazy and bullying to tenants. As one of the previous posters mentioned, don't ever expect to get any of your deposit back, as whatever doesn't get taken up by excessive charges for normal wear and tear, goes on their ridiculously costly "check out fees", that they don't mention… Read Full Review

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★☆☆☆☆

“Unprofessional ”

Written on: 14/07/2016 by Lockhart1987 (1 review written)

Reeds rains in Holmes Chapel..cheshire Totally unprofessional..unhelpful..condescending...young inexperienced staff with no care for clients... The staff on the lettings were ruthless...there policies for putting in applications in stinks...no other estate agents outbid on lettings but these ruthless characters do !!!! ...do not deal with reeds rains we never will again...they come up with load of excuses that don't ring true ...no point in arguing doesn't get you anywhere...since dealing… Read Full Review

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★☆☆☆☆

“POOR ESTATE AGENT”

Written on: 18/05/2016 by 0008DMB (1 review written)

Phoned Reed Rains Folkestone as a buyer of a 2 bedroom flat in Sandgate. Very poor telephone manner and if I were the client using RR as my agent I would be surprised how difficult it was to arrange a viewing.My call was Wednesday lunchtime and the earliest viewing that they could send their agent to was Saturday. As a buyer,I would prefer an immediate service as I'm sure would the seller. It's not surprising that the price of this property has had to be reduced as the potential buyers are… Read Full Review

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★☆☆☆☆

“Awful unhelpful rude and lazy worst estate agents by far”

Written on: 16/05/2016

Reed rains are terrible and I recommend everybody to steer well clear, they are money grabbing lazy rude arrogant people who have no worth. They make up charges at will, their people skill are truly poor, they don't return phone calls, they never deal with any problems I have raised, still waiting a year later for my shower to be fixed yet they can send a letter to tell me to mow the grass in winter?? Even though I'm renting a property that flooded twice leaving me with no electricity for days… Read Full Review

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★☆☆☆☆

“Disaster from start to finish - ”

Written on: 28/04/2016 by Clarissa16 (1 review written)

I rented a property for all of 9 months through Reeds Rains in Eccleshall and can honestly say it was a disaster from start to finish. A catalogue of errors! I have since vacated the property and given that the landlord also chooses to never use them again says a great deal about our overall experience as tenant AND landlord. I will be taking a very wide birth from Reeds Rains in the future… Read Full Review

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★☆☆☆☆

“Worst estate agent branch ever - Reeds Rains Hall Green”

Written on: 22/04/2016 by aaTerry1948 (1 review written)

Worst estate agent branch ever I have ever dealt with. Refusing/delaying viewings and refuse to put my offers forward even though the offer is nearly 15k higher than the current offer price as per public notice. Its obvious the branch manager wants to sell to a preferred buyer of his choice at a lower price. If you want to sell your house then avoid selling with these people as you will not get the best price. I will be raising this issue with all relevant authorities to stop them treating… Read Full Review

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Roblowe78's Comment

Written on: 04/06/2016

Strange how the same review has appeared on several websites under different names...Seriously? That much time on your hands? I have never had a problem with the staff at Hall Green Reeds Rains. They have always acted with integrity and professionalism.

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Aaterry1948's Comment

Written on: 04/06/2016

Strange you have so much time reading the same review. Perhaps you've not had a problem with the staff as you are one of the staff?

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★☆☆☆☆

“Reeds Rains. Taking incompetence to a new level.”

Written on: 12/04/2016 by huMcCann469 (1 review written)

As an absentee landlord who mostly lives overseas I have the misfortune to use Reeds Rains as a letting agent. Although they have an office just around the corner from my property in Rye, they choose to run everything from a corporate HQ in Manchester. When I had a leak in my bay window, they eventually sent a builder from London (80 miles away) to fix it. The builder didn't fix it. This was over six months ago and I'm now trying to get quotes myself. This is tricky because they appear not to… Read Full Review

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★☆☆☆☆

“Deposit”

Written on: 30/03/2016 by jimbobjunior (1 review written)

If renting through these guys you will never see your deposit again… Read Full Review

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★☆☆☆☆

“No can do”

Written on: 28/03/2016 by Rohanh143 (1 review written)

Abergele office. No return calls. No response to emails. Terrible customer care. Cancel a viewing 20 minutes before hand. And an hour late for the second attempt. Called into the office to take in ID and told to leave because they were understaffed. Do not use!!!… Read Full Review

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★☆☆☆☆

“DISGUSTING REEDS RAINS”

Written on: 03/03/2016 by joanne16 (1 review written)

DO NOT USE THIS COMPANY !!!! We had the misfortune to use Reeds Rains, Morley branch in 2015, to purchase our home. Initially things were going okay... until.. we received our valuers report, thats when everything started to go wrong. The report raised issues that would lead to remedial repairs. I immediately contacted the branch and her attitude and manner on the phone was appalling, trying to brush it off. I had to insist that I wanted someone to go out and check the property. Anyway after… Read Full Review

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★☆☆☆☆

“Chasing £8000 from reeds rains ”

Written on: 18/02/2016 by 155Koenig (1 review written)

Had new tenants move in to my property end of January that wanted to pay 12 months upfront whitch they paid to reeds rains straight away with bond. All good news but now after weeks of chasing the money from reeds rains they seem reluctant to pay me my money and are passing the blame around each other and telling me it takes 4 to 10 working days to proses after second time I've been told today after waiting 10 days already I have to wait another 10 days to proses it. It's not their money to… Read Full Review

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★☆☆☆☆

“Appalling - Complaining to Property Ombudsmen”

Written on: 29/01/2016 by Sarai383 (1 review written)

Absolutely no communication regarding viewings & feedback. Left (empty) property unlocked on two occassions. Lowered the price WITHOUT our consent after only 3 weeks. Consistantly lied. Ignored complaint - even at MD level! Now sent to Property Ombudsmen and considering raising Court Case. DO NOT touch with a barge pole… Read Full Review

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Joanne16's Comment

Written on: 03/03/2016

Hello,
I am just looking at any review sites I can find where I can warn people of using Reeds Rains!! and I came across your comments. I dont know which branch you have used, I am from Leeds and I have had lots of problems with them while buying our house. I see you have mentioned your complaints to them and that you were ignored even at MD level.. well, SNAP!! us too. We took it all the way in their complaints policy and we then when to the Ombudsman. Sorry to tell you this but they wont be of any help,as I sadly expected it to happen, even though they did agree that they didnt do their job correctly but then still insulted us by awarding us £100!! when we are looking at remedial works cost up to £2000!! hence to say I am no accepting it!! I spoke to a solicitor about it and he said that Ombudsman unfortunately are not any good and rarely pay out to anyone, they obviously protect their Estate Agents in their scheme. I am absolutely disgusted as you are

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Janmelnick's Comment

Written on: 04/03/2016

Hi. We are considering court case also. Still pending Property Ombudsman to ensure all avenues are covered. Drop me a line. will keep in touch

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