Reeds Rains Estate Agents www.reedsrains.co.uk

Click here if this is your business
Reeds Rains Estate Agents www.reedsrains.co.uk
★☆☆☆☆
1.4
10.0% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Reeds Rains Estate Agents www.reedsrains.co.uk - Ask a question now

Media Gallery for Reeds Rains Estate Agents www.reedsrains.co.uk

Refine your search

Latest Reviews

“Disappointing and Frustrating with Reeds Rains Plaistow”

★☆☆☆☆

written by on 08/01/2024

I recently had a very unsatisfactory experience with Reed Rain Plaistow while attempting to purchase a property. The process was fraught with miscommunications and a lack of professionalism that ultimately led to a great deal of frustration. Initially, when I contacted the agency, I was asked to provide all my personal information and proof of funds. I informed them that my husband would be viewing the property on our behalf, and was advised to have him call directly. However, when he did call, he was told he couldn’t view the property without my details, despite me having already provided them. This initial mix-up should have been a warning sign of the confusion that was to follow. On the day of the viewing, my husband's appointment was nearly disrupted by a last-minute call to change the time, which was impossible for us due to his work commitments. During the viewing, the agent **** was uncommunicative and only responded when I directly questioned via video call, despite my husband being present with him. My real disappointment began during the offer process over the Christmas period. After placing an offer, I received an out-of-office reply from *** and was instructed to email the main branch. Despite doing so, I received no acknowledgment or update, leading to uncertainty and the need for further follow-ups. I telephoned and sounded like I was a bother for calling to ask if my offer had been received. Once *** returned, there was some back-and-forth over the offer, and I submitted the figure she suggested, which was eventually declined. I even increased my offer significantly above the asking price, only to be informed later that day that another offer had been accepted. Surely an estate agent would give an option to increase to give the seller the best price. I have since read other reviews on another platform that they have done this to other buyers through this office. The entire process felt underhanded, leading me to believe that there was a preferred buyer from the start. The lack of transparency and poor communication have left me feeling that Reed Rain Plaistow is not only unprofessional but also dishonest. This experience has been a complete waste of my time and has significantly impacted my view of their business practices.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Beware guys don’t choose this agency, they will loot...”

★☆☆☆☆

written by Santhu61 on 01/12/2023

One of the worst agent in Manchester, please guys don’t go with these agents, they will cheat you like anything. Before one of my friend suggested not to go but later I realised. Trust me they will loot your money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Worst agency ever I had come across”

★☆☆☆☆

written by vdFaulkner207 on 26/09/2023

Reeds rains is the worst estate agency I have come across. I had a viewing on one of their property to rent in Eccles new road and I have send our interest on that property and they said they will let me know about landlord’s decision. I made 2 phone calls in one week period after seeing no response from the agency. They were very rude over the phone and were not approachable at all. They asked me to wait for their email to get the update. Even after more than a week, my husband rang them today on 26th September 2023 to get an update, they said the property has been given to other people. They made us to wait for their update more than a week , very rude over the phone and not given any update. I won’t recommend this agency to any of my friends.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Helmsley Close Dl17 ”

★★☆☆☆

written by zkDempsey42 on 26/06/2023

Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Reeds Rains Liverpool DREADFUL”

★☆☆☆☆

written by Harperq99 on 25/05/2023

Arrogant and rude. Customer service is a joke at Reeds Rains Liverpool When I phoned to enquire about a house purchase I was made to feel I was interrupting their day. I asked a question about the house, and rather than answer, I was told to go find the answers on their website! I don't normally write reviews, but the experience was so unnbelievable, it has to be shared. There are a lot of agents in Liverpool, do yourself a favour and try one of them and avoid Reeds Rains Liverpool like the plague.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 3 0

“Shambolic”

★☆☆☆☆

written by Lwmrt on 13/05/2023

With hold deposit using excuses of staff on holiday or sick. Just B/S when you call them. I will avoid these like the plague

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0

“A very bad and poor company!!!!”

★☆☆☆☆

written by Brigittahoffmann on 06/07/2022

A stupid company with poor minded people. Not just that they are some shameless people (their representatives) but they also dared to sustain our family not to have dogs in the rental...i mean some nobodies paid well too much!!! On top of this, after renting a house in a very poor state, with a fully in mold kitchen furniture, when we have requested from them to talk with the landlords about us buying for ourselves a proper different new one, saying that we want to change it, these ones have had the face to come and demand us to live the new furniture that we buy behind....i mean WHAT?!???? WHO are these people daring even to ask such a thing?!??? Some shameless ugly poorly behaved people!!!! Aren't them ashamed?!?? And they decide these things by themselves?!??? Daring to ask from us to leave the furniture bought by us in the rental?!!! I mean we just had very bad experiences with them. I wouldn't allow such a company on a market EVER!!!! Shameless, shameless!!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 4 0

“Reed Raines Northwich”

★★★★☆

written by Donandbrendadutton on 16/05/2022

We found the Northwich team helpful friendly and professional and have no hesitation in recommending them. We do not live in the UK, and in a number of instances they went out of their way to assist with details we could not manage from abroad. We were very satisfied with our experience.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Extremely overpriced AVOID ”

★☆☆☆☆

written by Malia416 on 02/04/2022

Review is for the Huddersfield area. Extremely overpriced BACK TO BACK houses along Manchester road.HD75LS A viewing was arranged at a property near slaithwaite and it was damp with visible water damage. Landlord (owner) was painting over the damage when I ask about the leak he was extremely rude and snapped well you don't have to ******* rent it! Even the estate agent looked shocked. The houses on their books seem to be all substandard. To pay half a month wage on a BACK TO BACK one bedroom with an oven in the living room with NO garden and NO parking is insane! Especially when problems are painted over! Avoid if you can help it.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“As a letting agency, this company are incompetent. I...”

★☆☆☆☆

written by AB0654 on 14/12/2021

As a letting agency, this company are incompetent. I want to warn all landlords not to use them as they keep your money and can’t explain why. They say they’ve sent out rental payments, but somehow they don’t reach your account. They have a substantial amount of my money on hold but don’t know why. It’s useless trying to get paid, you just get passed on to different departments.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“AVOID AT ALL COSTS”

★☆☆☆☆

written by ogArsenault415 on 01/09/2021

AVOID AT ALL COSTS!! 4 years ago the council came to inspect the property to make sure the house was suitable for living in. After finding numerous issues they put together a long list of maintainence problems that needed sorting within a month. Reeds rains act as the middle man between my landlord and myself and after endless phone calls and the works still not been done 4 years later, I have had to get the council involved and now the local MP due to there incompentance. I never get up dated, myself, phone calls and emails not returned, refusal to speak to a manager, messages to the manger to call never returned, a call regarding broken boiler and no hot water (I have a son) resulted been told in "boil the kettle and fill the bath that way (I have a one cup kettle for starter ffs!), my sons asthma aggrivated by the damp and mould unresolved issues in the house, leaks in the house never attended too, same contractors coming a to do quotes in the works 4 times in the last 4 years with no work actually starting, the wall crumbling in my sons room, leaks in the roof.... I could go on an on to the point where this review would end up been a book. The property management team for reeds rains are an absolute disgrace!! Not one of them would be able to tell the backsides from a hole in the ground. Reeds rains... Get your bloody act together!!!! Landlords pay you a monthly fees to do a job and that job never gets done. I have rights as a tenant and this tenant is sick to the back teeth of all the incompetence. I am now taking my case further!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 3 0

“Grainne @Ormeau Rd Branch helped us sell from...”

★★★★☆

written by DagmarG on 31/07/2021

We needed to sell in a are of BT7 which people see as nationalist (though its really lovely, by the river, and the house was super charming!). We had issues getting reasonably priced insurance, the valuers would say its worth nothing, and buyers would not get a mortgage. However, Grainne persevered and in the end we sold with a positive margin! Thanks!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Fantastic service!”

★★★★★

written by Reedraincustomer on 17/06/2021

Just completed the sale on my property in Macclesfield — very happy with the service provided. From first point of contact all very Professional, friendly and dealt with everything very quickly. Thank you so much for your advice and moving things along so promptly and keeping me informed along the way. Very much appreciated!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Viewing a property in Shevington”

★★★★★

written by Therapistmanager on 27/03/2021

Thank you for the support your viewing representative gave today. The person I dealt with was vey helpful and Professional I felt at ease and fully informed about the property I was viewing . The current tenant allowed me to view - what a lovely inviting experience. Very pleased , thank you. The apartment is lovely , light clean and well looked after. The rooms spacious and well appointed. I couldn't fault it , the apartment and location are everything I am looking for. Thank you also to Reeds Rains office for managing this. I look forward to hearing from them soon. I will definately be guided by Reeds Rains and their helpful staff now and in the future . I think the photographs of the apartment taken when the apartment was empty could have shown more of the kitchen and bathroom and also the hall.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Avoid Reeds Rain Estate Agents Manchester”

★☆☆☆☆

written by Nolanvm398 on 22/03/2021

Avoid Reeds Rain Manchester like the plague. We were a buyer, going through the transaction - spent money. Reeds Rain called constantly during the day, and sent constant emails chasing up. They went and found another buyer for the property under our nose and then persuaded the seller to pull out. Avoid them like the plague.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 4 0

“Rented a property but no responce afterwards”

★★☆☆☆

written by JettLamont on 16/02/2021

I rented a property through Reeds Rains Durham branch and was very impressed with their attention to details (December 2020) However now I'm in the property I have had no responce to emails with concerns I have. I had daily contact when I was sorting out the tenancy but since moving in, no contact and no responce to emails. There is obviously a leak from the roof as the bedroom ceilings are stained, the boiler has dropped pressure due to lack of water. There appears to be fine cracking lines appearing in the plaster. It must have been newly plastered and is drying out. I asked then to take the To Let sign down but got no responce so took it down myself. Only small things but rather disappointed with their lack of customer care.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 4 0

“The Best”

★★★★★

written by BillMalpus on 21/08/2020

When ever I have to visit the office in Liverpool, the staff are always pleasant happy and ready to be helpful in all ways. and would always advise friends and family if they are looking for accommodation in the city call at reeds -rains first.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Big mistake using Reeds Rains to manage my rental property”

★☆☆☆☆

written by IAKi on 06/01/2020

We used Reed Rains Abergele to manage our property because they were local. Within a few months they closed the Abergele office. We then had to deal with their inefficient Southampton call centre. They were a disaster for us. We ended up having to deal with repairs and contractors ourselves because they didn't have any local contractors who would pay to be on their books. They got ridiculous quotes for repairs. In the end we changed to a local company but Reeds Rains want us to pay £750 to get out of a contract when it is actually them who are at fault. They unilaterally changed the terms of our service without any discussion.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 5 0

“Disgusting charges”

★☆☆☆☆

written by 59Hollis on 19/06/2019

I would not rent a property from this bunch again!! .. cost me a small fortune when I took the property on and paid a bond of £650 and when I left the property in excellent condition nearly 2 years down the line.. had to keep ringing them up and they could not even read the meters properly.... and when eventually they paid my bond back it was short by £120 .. to be told they had taken £120 out of my bond for a check out fee..!!! I spoke to my landlord directly and he was very annoyed with them as he had instructed them to give me all the bond back as I had been a good tenant.. my landlord said he is not happy with the way they have felt with me and the way they did not look after the property with the previous tenant.. ie not doing checks on a regular basis and had to pay a fortune on having to get the house back up to scratch again..

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 6 0

“Incompetent ”

★☆☆☆☆

written by Unhappy51 on 13/02/2019

Due to family circumstances myself and husband are having to sell our new house after only 4 months. Reeds rains escalations team said they couldn’t find the postcode for it so couldn’t advertise it. I issued them with a bank statement as requested and also a council tax bill. Now, seeing as the council set the postcodes you would think this would be enough evidence. No no no, they were still incapable of sorting it out and after 4 weeks we decided to change agents. Nothing seemed to progress or get done unless I was chasing the office all the time Now when you consider how much they charge, they should be doing this without earache from me.. They never returned my calls either. I am not a trouble maker and like an easy stress free life but I have to say I wouldn’t recommend these agents to anyone.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 4 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by jen8240 on 30th March 2015 Report this content
My partner and I put in an offer on a property as suggested by Reeds Rains, even though we hadn't sold our property at the time. The offer was accepted by the vendor and I was informed to call them as soon as we had an offer on our property to sell. Nothing more was said, after 3 weeks I rung the estate agents only to find out that they were in the process of selling the house to someone else, without notifying me of the situation. Is there anything I can do?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content philly123 Written on: 31/03/2015
Reeds Rains of Shevington Wigan, informed me somebody was interested in my house but had not sold their property, I informed Reeds Rains Shevington Wigan, to still take viewings on my house. I realised that I had not had any viewings for awhile and became suspicious. I got a friend to ring Reeds Rains Shevington Wigan, too book a viewing on my property, and she was told there were no more viewings as an offer was on the table and my property was sold subject to contract, this was a lie. I believe Reeds Rains Shevington Wigan were looking after their own interests and not mine.
Report this content Makeastand1 Written on: 01/04/2015
Hi, I do not know if there is anything you can do legally. However, they definately need reporting to the Ombudsman as the company is an absolute joke. I am surprised their staff remember to get dressed each morning. Incompetent imbeciles. I tell everyone who I come into contact with never to use them for such an important event as buying/selling property. If we all took the time to complain about such crappy service they would soon be out of business, which is only what the company deserve.
Asked by unhappyreedrains on 29th January 2014 Report this content
We rent our house through Reed Rains we have had nothing but problems with them, unknown to us they charged our tenants 12 months up front. We then decided to sell the house and gave the tenants 3 months notice, which ended in 14th Jan, Reed Rains said that they wanted an extra month and said yes to them, we said no as we needed to move back in. They then said they would start eviction process, after 14 days they still hadn't, they then told us that the tenants had said that they were waiting for a housing association house but not given them any proof, we have been given conflicting stories from Reed Rains one being that they were leaving on 24th. We got in touch with our tenants only to find that they had given them proof,and never said that they were leaving then only that they were viewing a house that day. and found that they had problems with Reed Rains. We now in a position where the tenants want to pay us direct and not Reed Rains and we want to accept, but Reed Rains have sent us statement changing them an extra month how do we stand legally as the contract ran out Jan 14th?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content Diorbhail Written on: 30/01/2014
You may be lucky if you have kept a copy of every email or form of contact you have had with them, however despite me doing this they played dirty by giving the arbitrator a copy of an email that had nothing to do with my problem and could be misinterpreted. It may be worth your while to lose a month or so rent as if you manage the property yourself you will soon make up by not paying RR their exorbitant fees etc. I am doing so much better on my own and to have got rid of the hassle that RR created was worth the money that I lost due to the tenant removing my property and replacing it with cheap stuff, ie replacing £1000 granite for cheap plastic plus other items. It hurts to think they got away with it but I'm much more relaxed and better off financially too so good luck in whatever you decide to do.
overview