Written on: 14/05/2013
They have the gift of the gab and ROB u of money £1000 in my case House been on market for 6 months only had 5 Viewings. AVOID THEM AT ALL COST (read more)
Written on: 25/03/2013 by spr1966 (1 review written)
Recently rented a one bed flat in Luton, Taylors ommited to say the property has damp rising from the floors whcih leaves all our possesions soaking wet, have emailed them but no reply and gone into the branch and informed them but so far no action has been taken, just a very unpleasent experience and will deffinatly not use these cowboys again. avoid at all costs (read more)
Written on: 06/02/2013
We rented a house from Taylor's that we kept clean and looked after to a high standard. On departing they are trying to charge is nearly a thousand pounds from our deposit to repaint rooms and professionally clean Despite the fact the house was left clean. They provided photos of thing that were undated the size of postage stamps even the solicitor said are not identifiable. They NEVER return phone calls, ignore emails and speak to you like your stupid. The paperwork contained the wrong... (read more)
Written on: 24/01/2013 by Sued1967 (1 review written)
I have just completed on my house I finally sold though Taylors, the service from beginning to the end was wonderful. My husband and I were kept updated regularly with feedback along with the progression of the sale and after having used a local agent I was a bit cautious of using a national agent. They have completely changed my opinion and if I would speak to anyone who needs to sell their house. I would say go to Taylors. (read more)
Written on: 03/01/2013
No comprehension of customer service. Constantly had to chase for updates on my sale. Never received call backs and was constantly being apologised to and then when challenged they advised that the service received was good and that the contract was not a service contract. A bunch of plonkers and boys in suits doing mens jobs. Do not use unless you have had your brain removed and do not expect to receive any service level for very high fees. Shop elsewhere for better fees and service. (read more)
Written on: 18/10/2012
i was buying a property from taylors recently and thought everything was going great when i found out 2 days ago that the vendor had pulled out from my mortgage advisor who had found out from the surveyers as they couldn't get in to the house!! i called taylors and they told me that they knew 2 weeks ago but nobody had contacted me either by phone or email which they tried to claim!! within those 2 weeks i had already paid 127.00 for the enviromental searches that should never have been done... (read more)
Written on: 10/10/2012 by Danielxxx (1 review written)
This particular estate agent has got to be the worst I have ever had the misfortune to deal with. Now, considering I have had made many property transactions both as a buyer and seller since the early 80's I believe i am qualified to comment on whether an estate agent has my interests at heart or purely to make maximum commission and profit. I am in the belief that Taylor's definitely fits into the latter category. On the particular property I was purchasing, they continually pursued me to... (read more)
Written on: 10/10/2012
Tried to foist me with a fixed commission at above 2% on the asking price, IT IS INTERESTING THAT THIS TACTIC HAS BEEN REPORTED BY OTHER PEOPLE. Then they said it was a misunderstanding, you can't have a misunderstanding on something not discussed. The customer service in my opinion is dreadful. They don't answer emails,and then tell 2 entirely different stories as to why the manager of the St Neots branch wasn't available.I put my price up and since then it has not appeared once in the 2... (read more)
Written on: 08/09/2012 by Steve_P (1 review written)
Totally unprofessional, uncaring and immoral. All they care about is maximising profits for themselves, them don't give a damn about their buyers or sellers. Their staff do not communicate with each other, the so called office manager Richard has no control over his staff. He has a very poor grasp of what it takes to be a customer facing manager. To hell with customer service, as soon as they have made the sale they will drop you, despite pleading with them for help. I will never ever use... (read more)
Written on: 05/09/2012
WORST AGENCY IN THE WORLD! First telling that property is available and will get back to me when can arrange viewing, then few days later recieved phone call from other person in office by offering me property that not interested in, find out that the one I showed interest was already let! This is the first time have come across agency that are completely incompetent what they are doing! (read more)
Written on: 28/08/2012
The "Manager" and I use the term loosely, of the Aylesbury branch of these comedians, has the IQ of an ape. Obnoxious, rude, arrogant and a complete disgrace to his profession. Tried to purchase a property through them but this idiot has completely ruined it. House was over-valued by £12,000 according to the survey, but he disagreed. He advised the vendor to re-market, which he has now done. This guy could'nt sell food to the starving. Avoid at all costs. (read more)
Written on: 01/08/2012
We saw a property to purchase with Taylors before it was on the market; thought that was brilliant! However they have been dilly dallying over a second viewing and finally we got to know the sellers were not interested! When I confronted them they just did not have time for us. Horrid experience!! Mercedes kept on throwing the ball into Tom's court and they did not even update their internal team, who kept following up with us on solicitors etc! (read more)
Written on: 03/05/2012
Awful from the word go. Released onto rightmove without our confirmation. Info was incorrect. Never reply to phone calls, never ring with feedback on viewings, very poor communication. Had one viewing and they didn't even know we had a garage to park the car, I was asked the next day where we park them. Fees are to high, they are just out to make money, tried to sell marketing for nearly £300 pound. Lucky didnt pay that. Rang to see if we would lower price for an open weekend and did not... (read more)
Written on: 17/03/2012 by UnhappyTenant (1 review written)
After our contract expired, my wife and I left the property in prestine condition. The letting agency refused to release our bond until after a month had gone by. After a month they released only a fraction of our bond, claiming they needed to replace certain items, no notification was ever given, no explanation was ever given and no receipt was ever presented. When i raised the issues with the abovementioned, all i got was excuses and outright lies. If possible DO NOT deal with Taylor... (read more)
Written on: 17/02/2012 by Gbop
WE WERE BUYING A HOUSE LAST WEEK AND OUT AN OFFER IN ON ONE AND WE GOT TOLD SELL OURS AND WE WOULD HAVE IT. WE SOLD OURS 2 DAYS LATER AND GOT TOLD WE HAD THE HOUSE. 3 DAYS LATER WE GOT TOLD THEY HAD ANOTHER OFFER BEFORE OURS THAT WE WERENT TOLD ABOUT. PHONE CALLS WERENT RETURNED WE HAD TO KEEP CHASING THEM. THEN EVENTUALLY WE GOT TOLD TO SUBMIT OUR HIGHEST OFFER AND THE OTHER COUPLE WOULD DO THE SAME AND THE HIGHEST OFFER WOULD GET THE HOUSE. OURS WAS THE HIGHTEST OFFER AND FOR SOME REASON... (read more)
Written on: 14/02/2012 by anupa
Saw a property in Hart Lane (South Luton) went to see it fell in love with it. Whilst we were shown the property by DT (He knows who he is !!!) we were put under immense pressure was told by DT "I have another 5 viewing's, will be sold today" "You have to be quick, do you want to put a offer on it?, otherwise it will go today" We did love the property, and we did put in a offer then we were told by DT "Our offer was beaten by someone else..." we were gutted. The following day we were... (read more)
Written on: 12/06/2011 by Barney01
I had Taylors round for a valuation as with 3 other agents. In a nutshell: Taylors charge the most. Taylors under value houses. Under value to achieve a quick sale as Taylors are very commision driven. They wanted £100 for a EPC! I got it done for £30, there a loads of people doing it for that price. Tried to push there mortgage and conveyency on us. I then checked out the reviews. At that point I decided NOT to go with Taylors. I was then bombarded by phone calls by them to sign up with... (read more)
Written on: 03/06/2011
I was advised not to go with Taylors, but ignored their tales of woe... Should have listened ! Commission: Very clever this one, verbally its 2% of selling price, on the contract it magically changes to 2% of initial selling price (has ANYONE ever got the full initial asking price EVER ?) Contract Length: Verbally a 6 week contract agreed, the contract said 12 weeks. Fast Sale: We said.. we're ready to go, so only send round people who can complete quickly. So far, the only people being... (read more)
Written on: 27/10/2010
I am currently using Taylors estate agents in both Bedford and Kempston and find them to be rude, pushy and arrogant.
They want to know every last detail of your personal facts and when you dare to tell them who you are viewing properties with they then proceed to slander the other estate agents. They have scammed me out of £115 for an EPC I could have got for £36.50 and scammed me out of £100 for solicitors fees. Avoid the Kempston Office with a barge pole unless you want to be messed... (read more)
Written on: 29/09/2010
Useless, incompetent, liars, rude, juvenile, bad communication, totally reactive, no idea of process, relaying on volume not service, fast staff turn over, total lack of empathy, charge way too much for the C**P service, dishonest, not credible, not respected, blah blah blah ..... All I want to do is hit them in the face because of the heartache, time and money we have wasted with them.
PLEASE DO NOT EVER USE THEM - EVER, EVER, EVER!!!!!!
I have had to rate them with a star as they do not... (read more)
Written on: 31/08/2010
dealing with a matthew maidstone (luton branch) early spring/summer 2010 i found him rude and very hard to talk to, which in my opinion included bullying.Always Promised call backs however never recieved. Very rude and refused to forward information to his superior and potential landlords. If he still works there i will never know. This young gentlemen upset my family so much i have employed a solicitor to make a formal complaint against him and his office. Taylor's if you want a better name... (read more)
Written on: 27/08/2010
only use taylors if you want to be messed around & end up homeless. I paid the holding fee on 3 seperate properties & each time taylors have messed it up. Now I have no where to live & a job I start in 3 days. (read more)
Written on: 11/08/2010
I am currently using Taylors estate agents in both Bedford and Kempston and find them to be rude, pushy and arrogant.
They want to know every last detail of your personal facts and when you dare to tell them who your house is for sale with they then proceed to slander the other estate agents. They don't ask if you would be interested in viewing a house, just say what time can you meet me there to view. The other day the actually took me to a property that wasn't even to my specifications-... (read more)
Written on: 08/08/2010
saw a property offer was accepted, was told to come into office for mortgage advice next day.when mortgage advice was given asked for an appointment to view property they told me a higher offer was accepted on property. (read more)
Written on: 06/08/2010
The team at Taylors were brilliant. I had my house on the market with a cheap another agent for about three months and had just three people around to view it. I saw that Taylors had recently sold one house in our street so I called them and switched over to them. It was the best thing I could have done. Within two weeks of being with them they found me a buyer, they regularly updated me will the solicitor work and were very professional. I thought they were brilliant and will definitely... (read more)
Written on: 12/07/2010
We used one of the branches in Bristol and found them to be a fantastic service. I must admit they are pushy towards their mortgage side of things but I was very pleased that they persisted as I ended up saving £100 a month off my current mortgage. We sold through them and found the service to be very good value for money. They aren't the cheapest but they sold my property whilst their rivals couldn't. Great agent (read more)
Written on: 07/07/2010
Hi Taylors Esatate Agent, i sham and very dishonest organisation.
When a property comes on the market below market price, its employee take advantage of it. In any industry this will not be permisable this clearly a conflict of interest. Also they wanted me to give them a bribe for repossessed property. This is criminal offence.
I would say stay away from Taylors, they nothing but day light robbers.
Written on: 05/06/2010
I have arranged appointment to view property. They asked too many questions and also tried and pushed me to arrange mortgage advice with them.
Also, Some questions regarding property area were ridiculous and utterly RACIST.
Both guy attending phone call are utterly stupid. I wondering about the manager of this branch.
PLEASE AVOID THEM AT ANY COST. (read more)
Written on: 07/05/2010
completely unprofessional, asked too many personal questions from the first phone call, then kept trying to put me off the property, and to top it all up, failed to even turn up when I finally convinced him to have a viewing of the property, he did not even call me to tell me he was not coming!I don't know if this is standard practice, but I very much doubt it!
plus, the property was half the size of what it appeared to be on the internet pictures and the front was dilapidated!!
a complete... (read more)
Written on: 05/05/2010
Very pushy but incompetent. I used Taylors on two occasions, the first one in 2005 at their Milton Keynes branch, and more recently in 2010 at their Brackley branch. In the first occasion, the deal fell through because of their incompetent mortgage advisor (their in house property lawyer was equally horrid). I thought I gave them the benefit of doubts and used them again in 2010 at different office. The agent (or, more correctly, salesperson) was very pushy to the point of insulting me for... (read more)
Written on: 05/04/2010
STAY AWAY FROM THEM!!! COMPLETELY INCOMPETENT!!!
Gave them my property to let, did not know most of the main details that they had to know to let the property out.
Lied to the new tenant about starting date for tenancy, lied to me about the tenants. Agreed a completely different rent... still have not received my money for the deposit and 1st month's rent.
Completely USELESS, INCOMPETENT and they will lie to get your money or property off you.
PLEASE DO NOT DEAL WITH THEM, THEY ARE NOT... (read more)
Written on: 09/02/2010
Utterly disgusted with this estate agent.
Not only are their fees high, they treat it all as if WE are in the wrong.
We had planned to buy a house they were selling as well. Now we cannot sell ours for 8 weeks as we do not want anything to do with TAYLORS, and will most likely miss out on our dream home. Amazingly, despite costing his company £10,000 as well as screwing up our chances of moving and costing us £££, we have had no response from his superiors.
Based on this, and... (read more)
Written on: 31/12/2009
Disgusted with the service!
Do not use them. I am out of pocket £468 and have nothing to show for it. Maybe in their world that is not a great deal of money but for people on a budget it is. Had i wanted to gamble i would have walked into william hill sadly i never. (read more)
Written on: 16/12/2009
A really bad service and a complete lack of customer care. This estate agent is still living in a time when estate agents could get away with doing nothing for their money. A valid complaint was treated as not being important at all. I would never recommend this estate agents and I have heard that it hasa since gone bust but the same owner has set up again under the same name. Beware, the service will still be as poor as it has been. (read more)
Written on: 03/11/2009
Shifty. Initially very keen to help but this changed when we actually found what we wanted. Viewed the property but agent had no details except basic room description, couldn't even say if freehold or leasehold. As potential buyers in a strong position we have been annoyed at calls not being returned after putting in an offer and disturbed that the agent has refused to send us a HIP - which is illegal unless they have a clear reason (they haven't supplied one), and they have done everything... (read more)
Written on: 08/07/2009
We used Taylors Estate Agents of Stourbridge to sell our house and it just felt like they were working for the buyer, not us!! They constantly harrassed us with his questions on a daily basis and got offended when we started not responding. Their answer to the situation was "well if you don't like it you can pull out." I think they forgot who they are supposed to be working for. (read more)
Written on: 05/06/2009 by luciebristol (1 review written)
I'm part exchanging my house with a developer, who instructed Taylors Estate Agents, and have now assured me they will never use them again. They sent viewers round with no warning, just a call to say the viewer was outside, lied to me about having confirmed viewings with my housemate, then got really shirty with me when I questioned them about lying to me!! (read more)
Written on: 26/05/2009
Taylors Estate Agents were useless and lazy.
Not a single point of reference... I got calls from most offices, different staff and was given incorrect information.
I terminated my sellers contract after several buyers pulled out. (read more)
Written on: 19/05/2009
I have bought several property from Taylors Bradley Stoke. Found them on the ball (read more)
Written on: 29/04/2008 by Ad Amy (1 review written)
Taylors Estate Agents were OK but not great, I wouldn't purchase a house that was being sold through them again. Not very proactive in processing the sale (although they started off very well) - it seemed to be us asking them to ask questions, & contact the vendor direct since the Solicitor was 'unavailable' for nearly seven weeks. They weren't very active in wanting to complete the sale which surprises me. They do eventually return calls to be fair but I was never entirely confident that... (read more)
Written on: 22/02/2008
The whole process from beginning to end was poor. Pictures taken with curtains drawn not put on the internet for two weeks. Sending people round to view a property that they are just not interested in due to area!!!!! (read more)
Written on: 30/11/2006 by surefire
All I can say is absolutely fantastic, and worth every penny! They say you pay for quality, and that goes for Taylors Estate Agents. The young dynamic negotiator was so professional, and he really knew what he was talking about! Brilliant. (read more)
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