Bank of Ireland Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
6% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Bank of Ireland - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“10 years behind competition”

Written on: 30/06/2014 by CayleeDavis142 (1 review written)

If you are considering the BOI, please read carefully. Their system is still paper-based, meaning that majority of their communication with their customers will be via the delivery of a physical mail. No instant online changes, no secure mail options. To update a physical address of a joint account, I was required to fill out a bunch of paperwork, and send it to my local branch together with a very specific evidence that I've actually changed addresses. What a waste of time. I have accounts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Additional Borrowing- Go to another lender if possible!”

Written on: 30/05/2014 by Victoria633137 (1 review written)

Guarenteed to be on hold for at least 30 minutes and then passed around 4/5 different people non of which provide the necessary information required. On one occasion I had been on hold for 1hr 10 minutes I actually called up using another phone whilst on hold to check there wasn't a problem and was advised they were experiencing 'very high call volume' I then called back again on another line whilst still on hold with the original phone and the customer service adviser was surprised to hear I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bank of Ireland is the Worst bank Ever”

Written on: 19/05/2014 by JayleneCardenas89 (1 review written)

The quality of Customer Care is terrible, they dont respect customers, they double charge debit cards from time to time, they take money every missed ddebit (-13Euro for Nothing)they charge for every transaction, they have you in the ass. Beware and never deal with them!!! change the bank and free yourself… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“charges for everything”

Written on: 10/05/2014 by 414Moody (1 review written)

transferred cash from my debit account to my MasterCard account and over 24 hours later still hasn't gone through, They must have sent it by carrier pigeon, spent total of 30 minutes on 3 different phone calls trying to get through to them without any success and no doubt I will receive more charges for something or other. It wont be long before they charge for entering the bank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cash Machine Rip off”

Written on: 03/01/2014 by Martin1948 (1 review written)

Bank of Ireland cash machine in Bantry is giving the option of paying in either euro or sterling, this is a new option on the cash machine in 2013, ensure you choose euro, they hit you for a 2% charge above the Visa rate If you choose sterling, Allied Irish Bank don’t give this sterling option, it’s an obvious rip off with no real warning until you get the receipt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sending money abroad - Foreign Exchange BANK OF IRELAND”

Written on: 21/10/2013 by GayeStrange (1 review written)

I am moving house to the UK. I contacted Exchange Corporations and Bank of Ireland to compare their rates for transferring the quite considerable amount of money involved. On contacting Bank of Ireland I was transferred from Billy to Jack to Ted etc and finally was transferred to a woman in Bank of Ireland Lr Baggot Street (where I've had my account for over 30 years) in the Foreign Exchange department. She was absent and I left a message on her voicemail explaining that I would be transferring… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“this is not a first time buyer bank”

Written on: 18/10/2013

tried to get first mortgage with bank of ireland ni what a dis grace to our publiic after spending money on credit reports reading 999 and 931 they said it was a risk they will lend money to failing businesses and not myself or my future bride, i hope this reveiw will help somebody do not waste your time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Heinous bank!”

Written on: 21/09/2013 by Dubstar10 (1 review written)

Worst bank ever! Unlawful change after change! A slightly diluted version of banking with a loan shark, please avoid at all costs!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worse bank ever”

Written on: 01/08/2013

Had business account for small business. If did anything there was a charge even to close account. Worse bank ever. No help in branch and call centres… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst bank I've ever dealt with”

Written on: 09/04/2013

Inferior customer service, phone service is beyond a joke in comparison to other banks. No communication with the customer when it matters, i.e. prior to there being a problem that could have been resolved much sooner. Passive aggressive attitude towards the customer on calls, it's never their fault that something has gone awry. Ridiculously uncompetitive savings and current accounts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BOI spiteful trained monkeys ”

Written on: 13/03/2013

Wow what can I say about the blindling incompetance of BOI and its staff. They are unprofessional and when they do asmall gesture to begin to fix a problem caused by their staff they expect you to practically grovel to them. I was left stranded in Canada with no access to ny own.money all because BOI made an error that they first claimed no.knowledge of then tried to blame me . It took them a month.and a half to get a new card to me .It wasnt untill I.called the solictiors that they even begun… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst bank I've encountered”

Written on: 11/05/2012 by emma.w (1 review written)

Clearly Bank of Ireland doesn't understand business hours, as 10am-4pm weekday hours are totally unsuitable. The banks do not even open on Saturdays, which is ridiculous. They do not have a call centre to resolve issues with - the only method is to visit or call the branch, which might be closed due to the cushy job hours! There is no area on their website to give feedback. I only used the account to pay my bills during my residency in Ireland, and I'm glad I didn't have to deal with them more… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“With a doubt, in my opinion, the Bank of Ireland is...”

Written on: 29/04/2011

With a doubt, in my opinion, the Bank of Ireland is one of the worst banks I have ever dealt with. Their telephone banking service is so inferior, it's hard to believe. They told me today that a Direct Debit which had been presented in the morning was returned unpaid...yet when I lodged to cover the same Direct Debit later that same day, it was paid. It really does appear to me 'that the left hand does not know what the right hand is doing' when it comes to Bank of Ireland's telephone service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have my mortgage with Bank of Ireland - After my...”

Written on: 20/12/2010

I have my mortgage with Bank of Ireland - After my husband has had a terrible month as a self employed taxi driver with the snow i was worried sick that i could not make the full payment - i have just spoke to a lovely guy who understood my worries and could not have been nicer - Well done!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I cannot believe how bad this bank is. Mistakes galore...”

Written on: 14/08/2010

I cannot believe how bad this bank is. Mistakes galore and an on-line banking system that would seem to have been written by a five year old it is so cumbersome. I moved a business account recently to this bank for better terms and cannot wait to move back out again even though it has cost a considerable sum to move in the first place… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The Bank of Ireland are completely incompetent. ...”

Written on: 21/01/2010

The Bank of Ireland are completely incompetent. Without going a rant - time and time again I have to ring them to try and fix their mistakes (the latest one being the 8th)!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Anyone opening an account in Ireland: Do NOT use Bank...”

Written on: 21/07/2009

Anyone opening an account in Ireland: Do NOT use Bank of Ireland.

Firstly, they spelt my name wrong on my bankcard. This wouldn't bother me, but I thought it may affect things in the future so I alerted a cashier and she said "It will have to be changed". And so, a WEEK later, I recieved my new card. Fair enough, mistakes are made, but on my next statement I read that I had been CHARGED 5 EUROS for the new card! Not only had I paid for the bank's mistake, but hadn't even been informed that I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Davederby's Comment

Written on: 08/02/2010

I found this review very helpful because...It reflect the true picture of their service, I have mortgage with them for one of my house, I don't live in that house, I asked them to do simple thing loads of time which was to change corresponds address to where I live. This still has not been done after numerous requests.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview