Bedstar Reviews - www.bedstar.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid!!!!!”

Written on: 08/07/2016 by KrishDriscoll487 (1 review written)

Received damaged mattress. My property was badly damaged either by delivery. No refund was made. No respect and lack of communication from customer service. Will seek court hearing against bedstar… Read Full Review

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★☆☆☆☆

“Disgraceful Quality & Service”

Written on: 21/06/2016

I ordered my mattress from Bedstar in good faith and paid fully upfront using my debit card. I unfortunately didn't receive a new mattress in return, instead I was presented with a filthy packaged mattress which was so bad I couldn't even let it into my home. When it was unpacked we found the mattress itself was dirty so I wasn't able to accept it and returned it there and then. I called the Customer Service number and when I spoke to their representative was advised that the next available one… Read Full Review

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★★★★★

“I really didn't expect this!”

Written on: 15/06/2016 by ninjag (5 reviews written)

Bought a superking size bed and mattress from Bedstar just over a year ago and a rather unusual thing happened with the mattress. It developed a hump right up the centre of the mattress which I think has happened due to the slats on either side of the bed not being supportive enough and allowing the each side of the mattress to sink over the central support bar. Anyway, I called up Bedstar on Thursday explaining the situation. They told me I had to complete a form on their website along with… Read Full Review

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★★★☆☆

“Recycling Service has Strings”

Written on: 06/06/2016 by aeMacKay6 (1 review written)

Ordered a new Moscow bed from Bedstar which was fine. Paid cash up front but still waited 16 days for delivery. Made the mistake of paying £39 for them to collect old bed (17+ years old) but didn't read Para 9 of Terms & Conditions which requires old bed (divan + mattress) to be wrapped in plastic packaging before collection/delivery of new bed. Delivery men claimed that they did not have room on their van but they also mentioned they were running over an hour late. They said that they would… Read Full Review

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★★★★★

“Speedy service, product as described at very good...”

Written on: 25/05/2016 by noahrayburn3 (1 review written)

Speedy service, product as described at very good price. All aspects of the service went as advised will use again!… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 12/05/2016 by 289McDaniel (1 review written)

I have ordered bedframe - kingsize and single, but they have delivered only the king size bedframe and did not inform regarding out of stock. They communicate out of stock details only through emails and very late reply. This happened twice and they don't apologize or correct their communication. I would expect them to call us if there is no stock or any changes to the order for faster delivery and customer satisfaction… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 12/05/2016 by KiaraHeath (1 review written)

Ordered an online bed which I sought advice from Bedstar over the phone in terms of finish and type. The wrong product description arrived and they refused to acknowledge any responsibility for misspelling me over the phone and refused to reimburse me the full amount or swap the item. They have no idea over customer service - I strongly urge you not to use them - you may not get what you ordered and then you are stuck with it or pay a fee to return… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 06/05/2016

AVOID. Worst customer service with "computer says no" attitude. Easy to place order and quick take your money but awkward and unreasonable follow up experience… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 08/04/2016

If you have a problem they will take DAYS to answer to your e-mails and won't solve anything. Last communication took them a whole week to reply with the same useless message. Meanwhile the issue drags on for over 45 days… Read Full Review

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★★★★★

“First I have to say that custmer service was beyond...”

Written on: 09/03/2016 by BTurska (1 review written)

First I have to say that custmer service was beyond helpful and friendly. Delivery very quick, all the parts of the bed securely packed. The assembly was quite easy I managed to put it all together by myself as my husband was away and we sold our old bed so I didn't had much choice anyway. The bed itself is very nice and sturdy. The colour is a bit different in real life that the one on the picture. My husband thought it's dark navy. I would say that it's like dark navy-black which looks very… Read Full Review

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★★★★★

“the mattress was delivered on time. I was sent an...”

Written on: 08/03/2016 by aburrows44 (1 review written)

the mattress was delivered on time. I was sent an text a day before to confirm the tday and time of delivery , and also two email confirming my payment. , I contacted customer services to double check the day and time they were very polite , The mattress was delivered by three men two carrying the mattress. And one holding the handheld computer for me to sign , the mattress is covered in two thick plastic protectors. Which took a pair of scissors to open it , I ordered the super king… Read Full Review

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★☆☆☆☆

“Complete waste of time!!!”

Written on: 26/02/2016 by IanAshworth (1 review written)

Ordered a new bed, mattress and headboard at a cost of almost £500 for next day delivery. Next day a bed is delivered - the bed delivered was wrong and half the price of the bed ordered, missing the headboard and with a damaged drawer. Customer services arranged for re-delivery of the correct bed and collection of the wrong one. Another delivery, another wrong bed. Customer services again tried to resolve and the same again. 3 attempts and 10 days after supposed next day delivery we still… Read Full Review

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★★★★★

“Quite Impressed”

Written on: 17/02/2016 by ZabrocP (1 review written)

Use the internet alot so i know what to expect with delivery/service etc and bedstar didn't let me down. My main concern was the delivery slots and communication but both were good. The product i ordered was cheaper on bedstar by about £20 than other retailers so this was the clincher but the overall experience was good… Read Full Review

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★★★★★

“Splendid service and a nice new comfy mattress. I will...”

Written on: 16/02/2016 by GodarldK (1 review written)

Splendid service and a nice new comfy mattress. I will be needing a new bed for my spare room soon and will be back in touch once decorated… Read Full Review

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★☆☆☆☆

“shoddy beds and dreadful customer service”

Written on: 08/02/2016 by Magsy00 (1 review written)

I bought a bed from bed star and the leg broke within the first week. I reported this and was asked to send photographs when I did I was told the bed wasn't suitable for carpets and this was what was breaking the bed. I've never heard this in my life. However they sent me new legs and I moved the bed onto a floor. The bed broke again. After several months ongoing contact with customer service (who rarely replied) I was told I was sent a cheque but this was never received. It was almost… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 04/02/2016 by Meier465 (1 review written)

I bought a mattress with 1 day delivery option, after it didn't arrive on Monday I tried to reach someone through the phone - no response whole day so I left a message on a voice mail. As there was no call back I called them another time on Wednesday and a really rude woman told me that there were SOME PROBLEMS (o, rly?) with my order and it's already on its way and will be delivered today at 7pm. Of course nothing happened, I heard exactly the same thing on Thursday and guess what? Still… Read Full Review

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★☆☆☆☆

“Shocking Service ”

Written on: 03/02/2016 by Grady157 (1 review written)

Never ever use this company, they use a rubbish delivery company, who have a serious problem in communicationg, my delivery was moved so many times i am dizzy, try and contact them and you get lie after lie. The quality of bedstar's products are rubbish, and dont expect to have the correct parts and screws to assemble, oh and waste of time contacting them for help. Overall would never use again, wish i could get a refund, and would not reccommend to anyone to use… Read Full Review

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★☆☆☆☆

“Terrible Service - AVOID”

Written on: 03/02/2016 by ArnavAndersen (1 review written)

Ordered a bed and specified a delivery date. on the delivery date (Monday) there was no communication and by 1700 the bed had not arrived, tried to call customer services but they were shut, 1 day off work wasted. called customer services on Tuesday morning and was told that the delivery driver could not find the address, I found this a poor excuse as I had left my mobile number with the order and even asked them to call an hour before delivery, I had no missed calls on the Monday so no effort… Read Full Review

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★★★★★

“Cant fault the service. My wife is happy with the new...”

Written on: 26/01/2016 by GMohan (1 review written)

Cant fault the service. My wife is happy with the new bed and headboard and the delivery was excellent with the men been extra careful as we had just decorated, many thanks!… Read Full Review

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★★★★★

“Exxcellent customer services cannot complain at all,...”

Written on: 13/01/2016 by KodallMrs (1 review written)

Exxcellent customer services cannot complain at all, my new headboard had to be delivered to a different address last minute and the customer services people could not have been more helpful!… Read Full Review

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