Bedstar Reviews - www.bedstar.co.uk

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★★★★☆
3.5 / 5
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Latest Reviews

★☆☆☆☆

“Half a delivery, 3 attempts to deliver, don't use EVER”

Written on: 30/01/2015 by 233Steele (1 review written)

We wish we had read the reviews. DONT USE THEM, I am sure it's a small rented office, with a calor gas heater, a YTS kid and a bloke making a mint out of all of us. Delivery was meant to be Friday, didn't turn up. They reluctantly had to use another courier to have it sent Saturday. Only half of it turned up. I wanted to complain to the manager but he was always in a meeting. The rest of the bed turned up a week later. I emailed and complained and they have never replied. Days taken off of… Read Full Review

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★★★★☆

“Troy bunk bed”

Written on: 27/01/2015 by Slimgirl (1 review written)

I was extremely concerned about this company,I had already ordered my bed on the 5th jan 2015 and then I came across these reviews a week. After they had taken my hard earned cash out of the bank. I was given 2/3 weeks for delivery and received one email to say it had been proccessed,2 weeks later I emailed to ask about bed and they got straight back to me to say the colour of futon wasn't available so to choose another colour which I did,I asked when my bed would then be delivered and they… Read Full Review

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★☆☆☆☆

“Useless logistics and customer service”

Written on: 25/01/2015 by Fatima332 (1 review written)

Very poor customer service, lethargic, unresponsive and incompetent . Logistics : left hand doesn't know what the right hand is doing Avoid… Read Full Review

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★★★★★

“Excellent service- received text messages relating to...”

Written on: 20/01/2015 by breckyT (1 review written)

Excellent service- received text messages relating to delivery and the email gave a link updating delivery time every 5 minutes. Upon taking our old divan out we realised that the new one wouldn't fit due to the restrictions on the landing and Bedstar were very understanding and allowed us to replace the new bed with a different make/model of slightly smaller dimensions. Would definately recommend to others.Ordering online was very easy and phone calls only had a small waiting time before… Read Full Review

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★★★★★

“A very helpful website offering good value for money....”

Written on: 19/01/2015 by jesopop (1 review written)

A very helpful website offering good value for money. Bedstar offers a decent variety of products. It has a section of reviews from its customers who give their honest and clear values as to the quality of the product and asks at the bottom was this review helpful which gives a customer a chance to put forward their input. I felt it was an easy site to use. As noted above, i wanted other peoples views before purchase. Also it gives a marker out of 5 to see what other people thought, explains… Read Full Review

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★☆☆☆☆

“I would give 0 stars if I could.”

Written on: 16/01/2015 by Laurencast (1 review written)

I ordered my bed on Christmas Day for delivery on Tuesday 6th January as it was the only day that somebody was in my house all day, but nobody turned up. My mum rung up Bedstar when she got in from work to find out that it had only just been dispatched to Birmingham to be delivered to me and it would be delivered to me on either Thursday 8th or Friday 9th January, now I don't know if its just me but I am sure when you order something to be delivered on a certain day it should be delivered that… Read Full Review

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★★★★★

“I liked the price, the delivery option and the call on...”

Written on: 14/01/2015 by FrankyM321 (1 review written)

I liked the price, the delivery option and the call on delivery day to confirm the delivery "window". Great stuff. Didn't like the phone call to offer Extended Warranty: good for more expensive items but for me not appropriate: option to not have this call would be good…… Read Full Review

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★☆☆☆☆

“Late Delivery and Parts missing when delivered”

Written on: 12/01/2015 by DaltonClayton (1 review written)

I bought this Ottoman bed because it was a little cheaper than everyware else. I booked delivery for a friday, got the email saying all done and delivery booked for friday, got to friday, booked a day off work as you do, waited till dinner time, thought i call them as delivery site was not updated on website, so i thought i phone them, taken me about 40 minutes to get though, and when i did, a girl answered who sound about 12 years old and no very bright, and she say said i dont know, went off… Read Full Review

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★☆☆☆☆

“Incorrect description”

Written on: 12/01/2015 by Choatehk430 (1 review written)

Disgusting Company. I bought a bed with mattress from Bedstar for my son, when it arrived, no mattress!!! When I telephoned them they couldn't see the description I could, I sent them a screen shot, they didn't know where I got the description from as that wasn't what they could see, I sent them the web link they said it wasn't on the web link I had sent them, they said it must be a problem with my IPhone!! I searched on my husbands Iphone the same description with Mattress. They wanted to… Read Full Review

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★★★★★

“couldn't have asked for more polite and helpful...”

Written on: 12/01/2015 by MrJKYLE (1 review written)

couldn't have asked for more polite and helpful delivery men they went above and beyond to be help me,they were respectful of my home when bringing the bed into the room and removed all rubbish before leaving… Read Full Review

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★☆☆☆☆

“delivery”

Written on: 08/01/2015 by plMcMahan224 (1 review written)

Ordered because of next day delivery, order prossesed is all I gone. Four messages. They sent me PDF password not supplied. Tow more massages, a repeat PDF. ORDER CANCELLED, still no reply… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 07/01/2015 by 412Ryan (1 review written)

We gave them one simple instruction, call me not my partner because they arn't even in the city. verbal agreement was made, clear instructions given, were they followed??? I'll let the stars do the talking. So re delivery is for Saturday, oh wait no, I get a call back and they are fully booked! I am currently sleeping on the floor, till they can pull their fingers out and understand instructions being given to them. Awful. You clearly have buffoons working the front line, interview for… Read Full Review

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★★★★★

“Relieved”

Written on: 27/12/2014 by ItzelWebster (1 review written)

Ordered my bed through bed star..... Then read the reviews and I panicked!!!! My bed was due before Xmas and I had visions of not receiving it until well into spring time! However, I was so thrilled and shocked to discovered that it arrived on time, with great correspondence with the driver regarding timing of delivery. The quality of the bed is great and we were able to put it together quickly. Don't stress by looking at negative reviews and font leave them put you off your purchase. I… Read Full Review

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★☆☆☆☆

“DO NOT ORDER WITH THIS COMPANY”

Written on: 23/12/2014

We ordered a bed & mattress with bedstar requesting that before delivery they contacted my wife ( who works 5 mins from our home ) so she could leave work and take delivery. Delivery was made with no contact and when I contacted bedstar they were adamant that they made contact and we would have to pay an additional £30.00 for the bed to be delivered, we had no choice but to pay as the bed was required for our daughter who had just moved into a new house. They were not prepared to listen… Read Full Review

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★★★★★

“great mattress,price and quality.very quiet.loks...”

Written on: 19/12/2014 by countessminny6 (1 review written)

great mattress,price and quality.very quiet.loks really good with black border. excellent delivery.communication amazing.would definitely recommed this site to family and friends… Read Full Review

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★☆☆☆☆

“Don't order from bedstar”

Written on: 12/12/2014 by Nolan366 (1 review written)

I would like to warn everyone out there not to order from bedstar. I don't seem to be the only one who hasn't received their products and have dealt with the worst service ever! For a company who's mission statement is to provide excellent customer service they are certainly failing. Have been waiting for a bed since October each time given a delayed delivery date which they never inform me about and have had to call each time. Was told it would arrive today, surprise surprise no delivery! The… Read Full Review

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★★★★★

“I was kept updated on the progress of my order and it...”

Written on: 12/12/2014 by hollybo9 (1 review written)

I was kept updated on the progress of my order and it was delivered when they said it would be. Delivery people were very professional and even took away my old bed, even though uplift had been left off their delivery information. The price of my bed was most competitive. … Read Full Review

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★☆☆☆☆

“Only half a bed delivered.”

Written on: 12/12/2014 by CamrenRoberts (1 review written)

I purchased my bed and was given a delivery date of Thursday. On Thursday the base arrived without a mattress. I asked where it was to be told that it would arrive with a different courier. It didnt arrive and I complained and was told it would arrive Friday. It didnt arrive Friday, I complained and was told it would arrive Saturday. It didnt arrive Saturday, I complained and was told it would arrive Sunday. It didnt arrive Sunday, I again complained and was told it would definately arrive… Read Full Review

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★★★☆☆

“High street service”

Written on: 09/12/2014 by Pedrot1965 (1 review written)

I get the feeling that Bedstar is more suited to operating on a trading estate with showroom buyers rather than online where people use delivery estimates as a deciding part of the sale. Whilst the goods ordered did arrive they were well outside of the lead times stated at the time of ordering online, and I had to chase for updates. Promises of "delivery on x date" came and went and required more chasing to get the goods dispatched even once they had arrived in stock. The phone number was… Read Full Review

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★★★★★

“Brilliant service”

Written on: 07/12/2014 by 355McKinley (1 review written)

After reading some of the reviews I was wary about the order I placed for 2 single divan beds. I ordered yesterday tthat evening I received confirmation of my order. The next morning I had an e-mail confirming my 4 hour time slot and the delivery men phoned me half an hour before their arrival. They carried the beds upstairs, removing their shoe before they did this. Both men very polite a quick, I would definatley use this firm again and would recommend to family and friends… Read Full Review

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