Bedstar Reviews - www.bedstar.co.uk

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★★★★☆
3.6 / 5
64.0% of users recommend this
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Latest Reviews

★☆☆☆☆

“Disgraceful, they should be ashamed, do not buy from...”

Written on: 26/07/2014 by pmMcKee367 (1 review written)

Phoned prior to ordering bed and checked stock and delivery - advised they would deliver the following Wednesday. Placed order and got call back within about an hour saying they could not deliver as the "stock" was now all gone (I had placed the order within minutes of my 'phone enquiry so how likely is that!). Was offered a refund, agreed to take refund. Nearly 4 weeks later, still no refund. no reply to my enquiries - How can they behave like this… Read Full Review

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★★★★★

“Ordered from Bedstar, was kept in the the loop as to...”

Written on: 11/07/2014 by metajacqui3 (1 review written)

Ordered from Bedstar, was kept in the the loop as to where and when my bed and mattress would be delivered, not only by text was I contacted but by landline, EXCELLENT SERVICE. will use again… Read Full Review

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★★★★★

“Outstanding service, prompt, efficient and reliable. I...”

Written on: 09/07/2014 by babuntofel (1 review written)

Outstanding service, prompt, efficient and reliable. I am not the kind of person who generally has time to write a feedback review, but on this occasion I feel compelled to do so. This is the first time I heard about this company after searching other recommendations online. My own experience of the service received was second to none. The delivery was prompt and I was kept well informed of timings. I would strongly encourage others to try this company if you want a good priced product… Read Full Review

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★☆☆☆☆

“horror”

Written on: 07/07/2014 by McCaffreyay338 (1 review written)

The same as me. next day of sheldued delivery i called them on morning(after nigh on carpet, thanks got i didnt trow the mattress) they said that no one been at home and they left the bed outside in garden becouse its safe place. and the thing is we been at home all day waiting for delivery and whats funny our home dont have garden. I explain to them but this lady said they need to investigate issue. So i asked about canceletion and money back but she said they need to finish investigation as… Read Full Review

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★☆☆☆☆

“Would give zero stars if I could ”

Written on: 24/06/2014 by Casez16 (1 review written)

Absolutely disgraceful company to deal with. Ordered through Quidco but they failed to honour the cashback, that should have been the first warning. Then they delivered the mattress wrapped in a filthy plastic cover-took the cover off and the mattress had oil stains on it. The men delivering it also destroyed the wall of our landing (actually took a chunk out of the wall as well as getting dirt all over the paint). We were offered a paltry amount of compensation (£25). Never never never buy… Read Full Review

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★☆☆☆☆

“Ridiculous”

Written on: 23/06/2014 by Reesecs255 (1 review written)

Bedstar is the worst site ever to order anything from. I ordered a bed for my daughter in april i got the bed, but then they sent me the wrong legs that i asked for and had to wait a week for that. Then i finally got round to opening up the bed to make it and i noticed there was no fittings or fixtures to make the bed with. I have rang them numerous times and they keep telling me they have sent it out. I have to ring them every damn week to find out where these pieces are. The bed cannot be… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 19/06/2014 by AlexEPM (1 review written)

This is one of the worse companies I have ever dealt with. I wasted three days of annual leave sitting at home waiting for a bed that did not arrive. Mattress arrived separately with the plastic cover filthy so that when I removed it, the dirt stained my brand new mattress. When calling customer services about the failed delivery of the bed frame I was told I would get a call back - nobody ever called. They offered me 10% compensation but when I said I would need a Saturday delivery as I didn't… Read Full Review

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★☆☆☆☆

“This company should be banned, absolutely rubbish”

Written on: 12/06/2014 by omitheboss (1 review written)

Did not deliver the item when promised, mattress turn up randomly a few days after the actual delivery date, called them to ask about the bed, they said the bed company serene is having issues bla bla bla, promised delivery dates 3 times but nothing turned up each time, called and threaten them with legal action and asked for a refund, all of a sudden the bed turns up the next day. Quality of the bed is absolutely third class, can't be bothered to call them and ask for refund, selling lowest… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 09/06/2014 by 448McGuire (1 review written)

This company is a joke. Bought a bed, broke within 3 weeks had a handyman fix it, broke another 2 times. Called them to say that I wanted a refund as the product is clearly faulty, they said no can do and offered me nothing. Infact the guy on the phone was extremely sarcastic. So upset, dont know where to turn now… Read Full Review

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★★★★★

“Ordered online and was given a quick delivery day,...”

Written on: 05/06/2014 by comport56 (1 review written)

Ordered online and was given a quick delivery day, they updated me all through right up to delivery, they even gave me a hour timeline for delivery, none of that sit awaiting delivery all day. I will defently be ordering from this company again… Read Full Review

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Omitheboss's Response to comport56's Review

Written on: 13/06/2014

Lol, how bait is this!!!! So obvious that the feedback is not from a real customer but bedstar themselfs

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★☆☆☆☆

“Rubbish firm”

Written on: 02/06/2014 by alex.cooper.5872682 (1 review written)

Do NOT use this company They are pathetic Waited in took day off this company should be banned… Read Full Review

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★☆☆☆☆

“Non Delivery - time wasters, awful communication. ”

Written on: 29/05/2014

After placing an order that was due for delivery within a week, I had heard nothing. I had to chase Bedstar to request an update and they had seemingly forgotten about my order. When they sorted this issue, they agreed a delivery date. I took the day off work for this delivery and as the end of the day grew near, no bed arrived., I contacted the delivery company who said that Bedstar had not sent the bed to them. So I lost a day's leave from work for nothing. I have emailed 4 times and phoned… Read Full Review

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★☆☆☆☆

“Just didn't deliver!!”

Written on: 28/05/2014 by Reina71 (1 review written)

Purchased a bed online. Paid extra for Saturday delivery. It was not delivered! Agreed new delivery date - midweek. They committed to deliver then. Non-committal on refund of Saturday delivery fee!! Today called the courier who said had only part of the bed, Bedstar wouldn't respond, and other parts returned to supplier. So - no delivery again today. Will have to cancel order and probably need to obtain refund from credit card company. Dreadful service and I don't recommend anyone to use them… Read Full Review

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★★☆☆☆

“Poor customer service and can't keep to their delivery...”

Written on: 12/05/2014 by Nelson339 (1 review written)

We originally ordered two mattresses from them and asked for delivery mid week on a Wednesday. Said Wednesday came and only the pillows were delivered. When I phoned they explained they use two different couriers and suggested I phone the courier (Tuffnels) to get an idea of where they are. Spoke to courier and they new nothing of said delivery. Spoke to Bedstar again to update them on something they should know; was told someone will phone me back shortly. No one responded and the… Read Full Review

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★★★★★

“The price was right. The level of service excellent....”

Written on: 11/05/2014 by MiyaDalrymple343 (1 review written)

The price was right. The level of service excellent. Communications first class starting with a phone call to confirm choice and delivery forecast all the way through to the driver giving 3 hours notice of arrival. My only criticism is the duplication of phone calls and texts with the same message but I do accept this as a neccessary step to ensure the messasges were received. All round top service and will use again… Read Full Review

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★★★★☆

“Easy to order delivered on time no hassle very happy...”

Written on: 10/05/2014 by AngelicaGalloway (1 review written)

Easy to order delivered on time no hassle very happy with product read other reviews after I placed order and was worried i made a mistake to use this company but was very pleased with everything Go for it… Read Full Review

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★★★★★

“Simple ordering and delivery”

Written on: 04/05/2014 by Camryn384 (1 review written)

i found from oredering on line so easy delivery was on time and the most important thing is that the company kept in touch with us during the delivery the driver rang told us what time he would get to us and it was spot on thank you for such a wonderful service… Read Full Review

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★☆☆☆☆

“worst company ive ever dealt with!”

Written on: 03/05/2014 by Rivera408 (1 review written)

Paid for saturday delivery, half the order arrived. Waited over a week for the divan when i paid 30 for next day delivery. Divan eventually arrived, broken!! Had to wait another week, still waiting for new divan! Been three werks since ordering. Expensive to kerp phoning, have spent too much money and time wasted on this company. The whole place is a joke! Dont order from them! Will be sure to tell everyone I know of the shocking service!!!!!… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 02/05/2014 by Sinceree10 (1 review written)

I ordered 3 mattresses with next day delivery. They failed to deliver the next day, they then promised to deliver the friday (2 days later). The delivery had a "loading issue". The so called support people made no effort to ensure the delivery would happen when they promised and were happy to blame the courier and leave it at that. Save yourself a headache and order else where. … Read Full Review

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★☆☆☆☆

“The worse company on the uk. ”

Written on: 02/05/2014 by Bragg213 (1 review written)

I bought a bed frame and a mattress cost me £569 and they told me It will be delivered on Friday, today is Wednesday and still haven't received the mattress. I phoned Bedstar several times, they keep saying that they will contact me, every one took my phone no. But none contact me to let me know when I will have the mattress. I will not recommend the Bedstar to any one as their service are very bad… Read Full Review

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