Bedstar Reviews - www.bedstar.co.uk

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★★★★☆
3.6 / 5
64% of users recommend this
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Latest Reviews

★☆☆☆☆

“Repulsive company”

Written on: 17/11/2014 by lehickman (1 review written)

I ordered a bed 12 months ago which arrived seemingly without issue. After a couple of months the slats in the bed frame which were about 10mm to short started to pop out of the caps and through the frame. I called and the sent replacement parts. The problem continued. At this point I was 8 months pregnant and on a regular basis the bed was collapsing on me. I called customer services again and all the could offer was further replacement parts which were actually the same as the original. They… Read Full Review

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★★★★★

“Perfect all round experience”

Written on: 14/11/2014 by trewlop457 (1 review written)

Bed Broke - Trawled online for prices ready to hit shops or sites online that i know. My daughter said she'd just purchased a mattress from 'BEdstar' that she'd found and they were really good. I searched the site and found the information about the divan beds very useful and was as good as going into a shop, helpful sizing to compare and all the facts about firmness and comfort ratings. Didn't expect to be offered next day delivery either! However, I went for the 2 day slot which was free. The… Read Full Review

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★★★★★

“Even though the drivers were running late they swapped...”

Written on: 06/11/2014 by grimetonman3 (1 review written)

Even though the drivers were running late they swapped around some deliveries and diverted and got to me on time. Which was a great help as I had to pick my wife up from work. It was easy to place the order and the bed matched my expectations. I would shop with bedstar again, should I need to… Read Full Review

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★☆☆☆☆

“" DONT ORDER WITH THIS COMPANIE THEY DONT DELIVER"”

Written on: 31/10/2014 by Rodrigo72 (1 review written)

Ordered my bed before I read the reviews what a fool I am, its all true don't use this company they are so unprofessional, and they have no idea what good customer service is and they don't care about the customers either, why trading standards have not yet looked into this companies practice I will never know. My bed was supposed to arrive today and It has not so in theory they are in breach of contract and I have suffered 'Consequential loss' which I will be looking into. THE DIRECTORS OF… Read Full Review

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★★★★★

“ I was very pleased with the service that I received...”

Written on: 30/10/2014 by centrino54 (1 review written)

I was very pleased with the service that I received from Bedstar and will use them again. I received a text in the morning advising me which 4 hour slot I had been allocated and the driver phoned to give me an estimated time. I was also able to track my order online and was given an hour slot. My Mattress arrived on time, well packaged and the delivery guys were efficient and friendly. The price was very reasonable compared with other suppliers… Read Full Review

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★★★★★

“Ordered my wooden bed frame on Tuesday am....”

Written on: 24/10/2014 by ativa34 (1 review written)

Ordered my wooden bed frame on Tuesday am. Confirmation of order by return. received delivery information Tuesday evening and was kept informed by text till deliverd on Thursday pm. would recommend this company to anyone who is looking for a good online service and product… Read Full Review

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★☆☆☆☆

“Non existent delivery”

Written on: 20/10/2014 by stevensanph (1 review written)

Be warned - so far tried to get a bed off them and I still don't have it. Promised for a Friday delivery and they turned up with the wrong bed. Phoned them and they promised the correct one would be delivered on Monday, and they would collect the old one. They turned up and took the old one, but still no new one. I was left to phone to find out what was going on, only to be told they 'forgot' to ship it, and could I wait till Wednesday. No offer of apology, or compensation, and was told no… Read Full Review

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★★★★★

“Completed my research on a mattress i required and...”

Written on: 15/10/2014 by staffptr9 (1 review written)

Completed my research on a mattress i required and then entered the product make and model into Google and found this company. Very competetive price and all extras were offered..Booked on Wed night just after 3pm and it was dellivered by 8.30am on the Friday morning.The Order,up to full delivery was tracked by phone calls and text messages providing all the information i required. Would well recommend this company and will most certainly be using their services in the future… Read Full Review

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★★★★★

“Needed a mattress but couldnt make a decision about...”

Written on: 14/10/2014 by panthe129 (1 review written)

Needed a mattress but couldnt make a decision about which one until I found the bedstar website. They had top recommendations and there delivery was quick and resonable so I decided to give them a go. I was not disappointed. Product exactly what I wanted and more and service faultless. Didn't have to spend all day waiting for the delivery as for no extra cost I was given a time slot which meant minimal distruption… Read Full Review

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★★★★★

“On requiring a new mattress as a matter of urgency I...”

Written on: 02/10/2014 by bootle09boy (1 review written)

On requiring a new mattress as a matter of urgency I found bedstarin my search. Having never used them before I was a little unsure of what to expect but can safely say I'm glad I chose to use them. After having placed my order I was contacted immediately by phone to ensure all details were correct and of information regarding the delivery. Of which was to be the very next day. On the day of delivery I was contacted in various ways about the time of which I would expect my item, which was to be… Read Full Review

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★★★★☆

“not as bad as some reviews suggest”

Written on: 29/09/2014 by Angelina384 (1 review written)

After ordering quite an expensive bed with a 6 week lead time I stumbled upon all the negative reviews on bed star. I was obviously very nervous after this. Communication is not great by the company but they do answer the phone and are quite polite. It's obviously a small operation as i kept getting the same person when i rang to check on progress. The bed arrived in the warehouse the week they said it would and it has just been delivered by panther logistics the day they said it would. I am… Read Full Review

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★★★★★

“This was my first experience with Bedstar and I was...”

Written on: 26/09/2014 by tappington45 (1 review written)

This was my first experience with Bedstar and I was most impressed with the service. The purchase reduced in price a couple of days after it was ordered and when I contacted the sales dept they changed my order to the new price and refunded the difference immediately to PayPal. The actual delivery process is extremely well done, instead of waiting indoors all day for a delivery I was contacted giving a 4 hour slot and then at 0700 next morning the driver rang with an actual delivery time which… Read Full Review

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★★★★★

“I was impressed how I was kept informed of the...”

Written on: 24/09/2014 by ponana033 (1 review written)

I was impressed how I was kept informed of the delivery from the time I placed my order. I had numerous text messages and was updated up to when my bed was delivered. I would thoroughly recommend appliance on line to everyone… Read Full Review

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★★★★★

“After looking for a mattress on a main high street...”

Written on: 22/09/2014 by kitkatterr23 (1 review written)

After looking for a mattress on a main high street chains website and not being able to select a delivery date online but would have to wait for a phone call I stumbled across bedstar , not only were their prices cheap but delivery date was selectable online, we selected next day delivery for a very reasonable £15 ( some online shops charge £20 just for delivery) , we ordered at 1pm and our mattress was delivered the next day at 3pm, we were kept informed of when to expect our delivery by… Read Full Review

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★☆☆☆☆

“Should never consider this website again!!!!!”

Written on: 17/09/2014 by Elsida (1 review written)

Really reAlly disappointed with the customer service they were very friendly before I bought the bed . As soon as I received the bed next day I phoned to return the mattress!!! I phoned over 30 times no one would answer my phone call during their working hours I emailed them over 5 times and they decided to write back just stating how much I has to pay for my I teams to ne collected from my house as I was shocked of the quality of mattress. I payed just under 700£ lets just say not to cheap… Read Full Review

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★★★★★

“bought online and kept informed every step with...”

Written on: 12/09/2014 by shepton4377 (1 review written)

bought online and kept informed every step with delivery information, delivered on time item was the cheapest i could find with free deivery. very pleased with purchase and i have used bedstar before and my experience of them is excellent, no complaints very efficient… Read Full Review

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★★★★★

“Excellent service, good price, great product and...”

Written on: 09/09/2014 by testort56 (1 review written)

Excellent service, good price, great product and friendly delivery men. They do keep you informed right up to delivery, by emails, texts and phone calls (too much?). It was very refereshing to have a problem free sale and delivery. Would definitely recommend bedstar to friends and family and will use again when I need further products… Read Full Review

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★☆☆☆☆

“Worst ever company to deal with”

Written on: 06/09/2014 by veReeves186 (1 review written)

Very frustrating, meant to be delivered on the Tuesday, after 4 phonecalls and 4 days later, the bed finally arrived, only after I told them I had recorded all the phonecalls, and was now going to contact their local trading standards, lo and behold , at last they returned a phonecall and said I would recieve delivery next day, which I did. Had monotoned excuses, blaming courier, but don,t let them fob you off with that, your contract is with them! Not the courier! We buy lots on internet… Read Full Review

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★★★★★

“Perfect Order”

Written on: 02/09/2014 by ellecop09 (1 review written)

The web site is very well laied out and easy to use. The products we ordered were competitivly priced, they arrived very quickly and in perfect condition. I can see why the high street is suffering with service like this… Read Full Review

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★☆☆☆☆

“Unsafe products terrible customer service”

Written on: 22/08/2014 by AppaulingCompany (1 review written)

I purchased a king size bed and there are razor sharp springs sticking out from both sides. This has cut mine and my partners legs, arms and faces including my eye lid. They think it's acceptable to respond 6 months later and attempted delivery on a different day to what they said leaving no time slot might I add. In return for the injuries I received I wanted them to either give me an upgraded bed or take some money off the model I paid for. Nothing. A crappy like for like replacement… Read Full Review

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