Bedstar Reviews - www.bedstar.co.uk

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Latest Reviews

★☆☆☆☆

“Daylight robbery ”

Written on: 26/02/2017 by Devine4 (1 review written)

Don't even go there! The mattresses are not what they are advertised as! They say they are pocket Sprung with memory foam top, but when you inspect them they are nothing but cheap hard mattresses and the memory foam is 2mm thick and cheap and nasty, inside the mattresses is that cheap recycled fabric, like reclaimed rags and felt. I doubt very much they are even fire safe. Even the delivery driver said they were terrible and that the mattresses are made by immigrants who work illegally. We… Read Full Review

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★☆☆☆☆

“rubbish products”

Written on: 22/02/2017 by Lhanley (1 review written)

I honestly cant believe the dealings with this company AWFUL. Firstly delivery - you are given a date and time (apparently not guaranteed) but you have to take time of work to receive items. Then the loser of a delivery man (not a gentleman) dont help me with the product up the stairs following me having a STROKE after caesarean which i explained to him. Then yesterday the bed is delivered and i practically have to beg the same delivery firm (even though told it would be delivered by… Read Full Review

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★★★★★

“Email at 0930, then a Phone call 1000 to say nearby,...”

Written on: 10/02/2017 by leewor345 (1 review written)

Email at 0930, then a Phone call 1000 to say nearby, delivered and assembled at 1115 very happy. Seriously I am impressed with the speed of delivery and attitude of the two gentlemen who delivered the new bed frame… Read Full Review

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★★★★★

“Plenty of detailed information and selection in the...”

Written on: 08/02/2017 by beccytall (1 review written)

Plenty of detailed information and selection in the range of mattresses. There were helpful pictures to help you with your choice. The website made it very easy to shop… Read Full Review

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★★★★★

“After our old mattress finally gave in so we quickly...”

Written on: 07/02/2017 by zyfilamon (1 review written)

After our old mattress finally gave in so we quickly searched the internet to order a new one as quickly as possible, after a very well know company's website sent us around in circles we decided to look elsewhere. To be honest I had never heard of bedstar, I have to say after now using them I won't buy from any where else as their service was first class. We ordered the new mattress at 11:00 on the Monday morning and it was delivered at 09:00 on Tuesday morning, the communication from them… Read Full Review

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★★★★★

“was unsure about ordering a large item online but went...”

Written on: 06/02/2017 by jaywhitter (1 review written)

was unsure about ordering a large item online but went for it and wasn't disappointed. I was notified every step of the way right down to the precise time that the item would be delivered. My delivery day was a Saturday but a guy rang me on the Thursday evening to discuss more precise details of the delivery… Read Full Review

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★☆☆☆☆

“Worst online company ever!”

Written on: 06/02/2017 by WilsonCC123 (1 review written)

Customer Service experience terribly, worst company every do not buy from this company, fail to deliver, delay delay delay on refund! DO NOT TOUCH… Read Full Review

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★★★★★

“I recently purchased a new Silentnight Mattress on...”

Written on: 03/02/2017 by romareza56 (1 review written)

I recently purchased a new Silentnight Mattress on line from bedstar. I ordered the product on a Sunday evening and was totally amazed when I was advised of a free of charge delivery slot for tuesday! The on line ordering process was very simple and saved me time and money trailing around shops. I received a text after the on-line sale advising that the following day I would receive a time slot after 7.00 am by text as I didn't specify a time slot when ordering as I was available all day. The… Read Full Review

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Wilsoncc123's Response to romareza56's Review

Written on: 06/02/2017

worst company ever - customer service appalling, failed delivery, refund 14days!!!

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★★★★★

“I was kept informed of my bed delivery and the men...”

Written on: 02/02/2017 by MrAMultaz (1 review written)

I was kept informed of my bed delivery and the men rang me to let me know when to expect them. Overall, extremely good and pleasant, helpful men. Just hope my delivery and informing of time to be expected goes as well tomorrow as I won't be here - a nominated, named person will be here to accept my delivery… Read Full Review

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★★★★★

“As this was the first time I have even looked at this...”

Written on: 01/02/2017 by Pkulart1 (1 review written)

As this was the first time I have even looked at this site I must say that the choice of product, price, delivery and then to finish with excellent credit choices was exceedingly enticing. If the product I have ordered arrives on the chosen date as requested then, I will be even more pleased and would certainly recommend to my friends… Read Full Review

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★★★★★

“Ordered mid morning and it was delivered in less than...”

Written on: 31/01/2017 by STorson84 (1 review written)

Ordered mid morning and it was delivered in less than 24 hours, with a phone call after ordering, texts to give me delivery slot, and a call from the driver when en route. Offered to unpack etc. Price was comparable with others and lots of choice on their website. I wish every firm was this good!… Read Full Review

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★★☆☆☆

“Poor customer service. Part of consignment missing,...”

Written on: 30/01/2017 by Hoganax429 (1 review written)

Poor customer service. Part of consignment missing, then incorrect item supplied a few days later. They can't sort it out telephonically. Have to write an email which delays getting the correct item supplied. Just hope when it finally arrives that the bed won't be a huge disappointment, especially after having since read reviews of customer service and quality of products supplied. One lady in customer service followed up after part of the bed was missing and called back as promised. Second… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 23/01/2017 by Quinlan498 (1 review written)

Bought a bed in good faith. Hardly used and now bent and broken after a year. Company doesn't want to know as it was just out of warranty. Will supply a replacement part but at extortionate cost. How long should a bed last ; one year?! No customer service whatsoever… Read Full Review

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★☆☆☆☆

“Bed lasted 2 weeks and 2 months to get refund ”

Written on: 16/01/2017 by SharonAsplin (1 review written)

Bought double bed frame for my son who has been unwell. It lasted 2 weeks then the bed frame broke! Which made it impossible to carry on sleeping in it. I was promised a replacement part which wasn't delivered when promised. I decided I wanted a refund due to poor quality and appalling service. Was told by bedstar that they couldn't refund as it had to come from manufacturer. I explained that my son was unwell and was having to sleep on mattress on the floor which made no difference. RUBBISH… Read Full Review

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★☆☆☆☆

“Absolutely shocking service”

Written on: 16/01/2017 by ZackaryMattingly56 (1 review written)

I ordered a bed on 29/12 which was due 3/1,it didn't arrive.I called the company and was told it would be the 10th.After taking the day off, still no bed. I called the company and was told it would now be 16/1...again today no bed. They took my money pretty quickly, shame they don't deliver as quickly!They will never call you to advise of an issue and don't answer emails either… Read Full Review

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★★★★★

“Wonderful bed, great value, effective delivery”

Written on: 15/01/2017 by cgbglasgow (1 review written)

The delivery service needs special mention. You can see a map of where the delivery truck is on delivery day. They text you regularly to let you know the expected arrival time and they phone you when they are nearby. Very efficient. I bought a Shire Kensington. For the quality an amazing price. It was delivered to the room on the 3rd floor with no lift. Delivery staff clean, tidy, helpful and polite. The bed was easy to set up and is fantastic quality. It is a small brand with a top class… Read Full Review

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★☆☆☆☆

“Hopeless ”

Written on: 21/12/2016 by Saraejr (1 review written)

I ordered a bed arranged delivery then received an e-mail stating the bed wasn't being delivered as plan due to " circumstances beyond their control " Bed then delivered on Friday 3 days later with parts missing I contacted customer service and was told nothing could be done until the following Tuesday I was asked to take and send photos showing the packaging and missing parts! The parts were MISSING THAT WAS THE POINT in could hardly take photos of missing pieces I took photos of the boxes and… Read Full Review

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★☆☆☆☆

“Worse Company Ever”

Written on: 20/12/2016 by Rebecca90234 (1 review written)

I have never ever experienced worse customer service from a company. The entire experience is far too long for a review box like this but after failing to deliver my bed on two occasions where I had sat in all day and not provided with a time slot as promised, not only are they now not willing to accommodate a more suitable delivery time, they are refusing to help me move forward with this in any way at all. So I currently have ordered and paid for a bed that I haven't yet received and seem to… Read Full Review

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★★☆☆☆

“Wrong Bed!”

Written on: 29/11/2016 by Milcom2 (1 review written)

ordered bed and mattress. Bed turned up an don mattress. Two days off work later it finally arrived. the wrong one!. No compensation offered and they just blame the couriers. Really bad Customer service - no idea of helping sort you out - just makes it more inconvenient with more time off work. Regret buying from them now!… Read Full Review

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★☆☆☆☆

“Horrendous, awful, despicable, shouldn't be trading.”

Written on: 22/11/2016

We paid for a package bed-mattress, headboard & frame. Super king size, our dream bed. 4 weeks later everything but the mattress arrived as it was damaged In transit. We obligingly accepted to wait for a new mattress to be made as these things happen. 3 weeks later a new one arrives. Torn packaging exposing the significantly marked mattress. Upon our request, bedstar finally accepted responsibly to arrange for it to be professionally cleaned. While waiting for this to be arranged we notice a… Read Full Review

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