Bedstar Reviews - www.bedstar.co.uk

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Latest Reviews

★★☆☆☆

“A Very Bad experience”

Written on: 27/07/2017 by Abdiel311 (1 review written)

This is our first time purchasing from Bedstar and I can honestly say we have had a shocking experience. First order arrived as an incorrect order - no end drawer which was paid for, and no instructions on how to find headboard holes. On re-delivery, divan connector holes hadn't been screwed in and no screws provided to do so, so another re-delivery required. Adding to this, the customer is requested to wrap the returns up and do their own DIY on the bed. This would be comedy if it wasn't so… Read Full Review

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★☆☆☆☆

“REFUSED TO REPLACE BEDFRAME”

Written on: 06/07/2017

This company advertised a bedframe type with springs. It had none. A whole day, several hours, later we were promised a 'match price option', on the non-spring option, which was adverstised elsewhere. They then reneged on that, saying that because "the (wrong item) had already been delivered, they would not match a price on the non-spring version. Logic defies. STAY AWAY FROM THEM… Read Full Review

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★☆☆☆☆

“Very disappointing order incomplete and poor quality”

Written on: 02/07/2017 by Ewing425 (1 review written)

We ordered a small double wooden bed and mattress for my son at a cost of £405. The bed arrived without instructions and screws and the mattress, when I opened it, was very thin and of poor quality. We managed to sort out the missing screws but I made several requests to exchange the mattress - which has not been used - and which we have put back in the original packaging. The company are refusing to refund or exchange, so I am stuck with a mattress I don't want. Total disaster, appalling… Read Full Review

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★★★★★

“I've been using bedstar for several years now - almost...”

Written on: 12/06/2017 by kevinMcquinn (1 review written)

I've been using bedstar for several years now - almost since they started in fact. As a private landlord we use them for any replacement beds in the homes we manage as well as for our own home. The range of product is excellent, prices are always competitive and the free delivery, often next day and to any address is great. So far they have never let us down on delivery, sending a timeslot text on the specified day so that waiting in is minimised. Overall I cannot recommend them highly enough. … Read Full Review

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★★★★★

“This company did everything they said they would -...”

Written on: 08/06/2017 by carlabridge (1 review written)

This company did everything they said they would - contact to advise approx. delivery period, phoned agian when they were 10 minutes away. They were the only company who actually gave an indication of a delivery date before I placed an order and they stuck to it… Read Full Review

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★★★★★

“ I was very pleased with the help I received to do...”

Written on: 07/06/2017 by harrb18 (1 review written)

I was very pleased with the help I received to do with this order and I have used the site before and it is the first one I think of if I or any friends require these sorts of goods… Read Full Review

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Laurad30's Response to harrb18's Review

Written on: 12/07/2017

Did u pay up front though?

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★★★★★

“Good Experience”

Written on: 06/06/2017 by Amultan6 (1 review written)

only just ordered will update later, web page easy to navigate and no problem with ordering product… Read Full Review

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★★★★★

“I have purchased quite a few mattresses from bedstar...”

Written on: 05/06/2017 by Mattwales44 (1 review written)

I have purchased quite a few mattresses from bedstar and have recommended them to all my family and friends who have gone on to purchase from them too. Their service is second to none and their prices are always excellent value and all well known brands too. I have used the bedstar site many times and the ease and simplicity is very good, I would recommend ao to anyone who's looking for bedroom goods, you won't be disappointed… Read Full Review

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★☆☆☆☆

“Awful service - shocking company DO NOT USE”

Written on: 26/05/2017

This company will take your money and not give you the product you have paid for. They don't care about their customers - it is all about money for them. AVOID THIS COMPANY - there are others out there. Customer service is shocking. I paid to have a mattress removed when I ordered 2 memory foam mattresses. They sent 3 couriers (not bothered about their carbon footprint obviously) - none of whom called to say they were nearby so we could meet them to take delivery. Was then told that they… Read Full Review

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★★★★★

“Very helpful customer service and easy ordering...”

Written on: 24/05/2017 by juunoMartez (1 review written)

Very helpful customer service and easy ordering process. Chose the next day delivery option and it arrived on Saturday! The tracking facility also narrows down the time of delivery so no waiting around. Would highly recommend this supplier.I particulary like the short videos on the website that describe the product, it's like being in the shop but at home! I chose the mattress based on this and the description and it was exactly right. The delivery drivers phoned to say they were 10 minutes… Read Full Review

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★★★★★

“Ordered bed frame and mattress. unfortunately the...”

Written on: 23/05/2017 by jmarshall1978 (1 review written)

Ordered bed frame and mattress. unfortunately the mattress was out of stock so they offered me an upgraded mattress for the same price...a saving of £30. Delivered on time, and kept me updated during the day of roughly what time they would be delivered. i will definitely order from them in future and will recommend to all my friends and family. In this day and age when good service is a rarity, i have found a gem… Read Full Review

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★★★★★

“I purchased a double bed from this company 20/04/2017,...”

Written on: 18/05/2017 by zoliver546 (1 review written)

I purchased a double bed from this company 20/04/2017, this is the second time I have used them. After I placed the order the communication and information from the people in the office down to the delivery men were all first class. I have never had such excellent customer service and would recommend this company to anyone… Read Full Review

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★☆☆☆☆

“long fulfillment time/delivery window”

Written on: 18/05/2017 by mack1965 (1 review written)

over three weeks after order and still no word on delivery, they were very quick to take a deposit. two emails sent for five days running, no reply to any of them. after 15 mins on phone, 10 of which on hold, i was told hat it was coming into the depot that same day, but unable to get a delivery date. would not recommend if your in a hurry for a bed… Read Full Review

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★★★★★

“very easy....very impressed with ease of ordering....”

Written on: 16/05/2017 by mwheelan34 (1 review written)

very easy....very impressed with ease of ordering. Took less thank two minutes to place the order. Confirmation text received immediately after order placed. Liked the questions asked at end of order re accessibility. Feel very confident that delivery will be as painless!… Read Full Review

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★☆☆☆☆

“customer service shocking will not be recommend to anyone”

Written on: 29/03/2017

orderd bed 5 weeks ago did not tell us it was out of stock .had a day off work awaiting for the bed no bed never phoned or email that the bed was out of stock after endless phone calls and emails bed arrived 5 weeks they had our money customer service staff need to retain on how to speak to there customers they were rude ,they never said sorry once will not use again.they did say I could have another bed but I needed to pay more… Read Full Review

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★☆☆☆☆

“Terrible customer service. They are happy to take your...”

Written on: 27/03/2017 by Matthewsxf465 (1 review written)

Terrible customer service. They are happy to take your money and then in the confusion with their third party delivery company they dont refund your money when they should. Avoid this company… Read Full Review

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★★★★★

“Ordered from Bedstar for the first time. A...”

Written on: 09/03/2017 by JeremyTussindo (1 review written)

Ordered from Bedstar for the first time. A mattressordered Friday evening and was delighted to have next day delivery. The order was easy to track an we got a phone call ten minutes before delivery. The guys who delivered were friendly and nothing was a problem. We had the mattress unwrapped and fitted by 9.30 am Saturday. Absolutely faultless service from stArt to finish… Read Full Review

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★☆☆☆☆

“Daylight robbery ”

Written on: 26/02/2017 by Devine4 (1 review written)

Don't even go there! The mattresses are not what they are advertised as! They say they are pocket Sprung with memory foam top, but when you inspect them they are nothing but cheap hard mattresses and the memory foam is 2mm thick and cheap and nasty, inside the mattresses is that cheap recycled fabric, like reclaimed rags and felt. I doubt very much they are even fire safe. Even the delivery driver said they were terrible and that the mattresses are made by immigrants who work illegally. We… Read Full Review

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★☆☆☆☆

“rubbish products”

Written on: 22/02/2017 by Lhanley (1 review written)

I honestly cant believe the dealings with this company AWFUL. Firstly delivery - you are given a date and time (apparently not guaranteed) but you have to take time of work to receive items. Then the loser of a delivery man (not a gentleman) dont help me with the product up the stairs following me having a STROKE after caesarean which i explained to him. Then yesterday the bed is delivered and i practically have to beg the same delivery firm (even though told it would be delivered by… Read Full Review

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★★★★★

“Email at 0930, then a Phone call 1000 to say nearby,...”

Written on: 10/02/2017 by leewor345 (1 review written)

Email at 0930, then a Phone call 1000 to say nearby, delivered and assembled at 1115 very happy. Seriously I am impressed with the speed of delivery and attitude of the two gentlemen who delivered the new bed frame… Read Full Review

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