Bedstar Reviews - www.bedstar.co.uk

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★★★★☆
3.5 / 5
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Latest Reviews

★★★★★

“After looking for a mattress on a main high street...”

Written on: 22/09/2014 by kitkatterr23 (1 review written)

After looking for a mattress on a main high street chains website and not being able to select a delivery date online but would have to wait for a phone call I stumbled across bedstar , not only were their prices cheap but delivery date was selectable online, we selected next day delivery for a very reasonable £15 ( some online shops charge £20 just for delivery) , we ordered at 1pm and our mattress was delivered the next day at 3pm, we were kept informed of when to expect our delivery by… Read Full Review

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★☆☆☆☆

“Should never consider this website again!!!!!”

Written on: 17/09/2014 by Elsida (1 review written)

Really reAlly disappointed with the customer service they were very friendly before I bought the bed . As soon as I received the bed next day I phoned to return the mattress!!! I phoned over 30 times no one would answer my phone call during their working hours I emailed them over 5 times and they decided to write back just stating how much I has to pay for my I teams to ne collected from my house as I was shocked of the quality of mattress. I payed just under 700£ lets just say not to cheap… Read Full Review

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★★★★★

“bought online and kept informed every step with...”

Written on: 12/09/2014 by shepton4377 (1 review written)

bought online and kept informed every step with delivery information, delivered on time item was the cheapest i could find with free deivery. very pleased with purchase and i have used bedstar before and my experience of them is excellent, no complaints very efficient… Read Full Review

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★★★★★

“Excellent service, good price, great product and...”

Written on: 09/09/2014 by testort56 (1 review written)

Excellent service, good price, great product and friendly delivery men. They do keep you informed right up to delivery, by emails, texts and phone calls (too much?). It was very refereshing to have a problem free sale and delivery. Would definitely recommend bedstar to friends and family and will use again when I need further products… Read Full Review

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★☆☆☆☆

“Worst ever company to deal with”

Written on: 06/09/2014 by veReeves186 (1 review written)

Very frustrating, meant to be delivered on the Tuesday, after 4 phonecalls and 4 days later, the bed finally arrived, only after I told them I had recorded all the phonecalls, and was now going to contact their local trading standards, lo and behold , at last they returned a phonecall and said I would recieve delivery next day, which I did. Had monotoned excuses, blaming courier, but don,t let them fob you off with that, your contract is with them! Not the courier! We buy lots on internet… Read Full Review

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★★★★★

“Perfect Order”

Written on: 02/09/2014 by ellecop09 (1 review written)

The web site is very well laied out and easy to use. The products we ordered were competitivly priced, they arrived very quickly and in perfect condition. I can see why the high street is suffering with service like this… Read Full Review

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★☆☆☆☆

“Unsafe products terrible customer service”

Written on: 22/08/2014 by AppaulingCompany (1 review written)

I purchased a king size bed and there are razor sharp springs sticking out from both sides. This has cut mine and my partners legs, arms and faces including my eye lid. They think it's acceptable to respond 6 months later and attempted delivery on a different day to what they said leaving no time slot might I add. In return for the injuries I received I wanted them to either give me an upgraded bed or take some money off the model I paid for. Nothing. A crappy like for like replacement… Read Full Review

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★☆☆☆☆

“Sent completely the wrong product”

Written on: 12/08/2014 by Phoenix.S.M (1 review written)

Just received and order from them today for two memory foam pillows. They sent me two different pillows and they are both different from each other. Also they are both covered in filthy fingerprints. I contacted them straight away through the online support for but the spoke to them online. They responded quickly but if I wanted to return the pillows I would incur another £15 charge (to me 15 charge for delivery is too much!) I wish I had not bought from them but I was ducked in by the offer… Read Full Review

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★☆☆☆☆

“Happy to take your money - don't deliver the goods!”

Written on: 28/07/2014

we ordered a headboard. Money was taken from our account on the day of order. Delivery date was 6 weeks away. We got a phone call from them to arrange delivery date 6 weeks later but having waited in on the agreed date nothing appeared and the firm denied all knowledge of this delivery date. The item was subsequently delivered in pieces 10 weeks after initial order. The phone is rarely answered. There are 4 options when you call. I discovered that the sales option does get picked up but… Read Full Review

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★☆☆☆☆

“Disgraceful, they should be ashamed, do not buy from...”

Written on: 26/07/2014 by pmMcKee367 (1 review written)

Phoned prior to ordering bed and checked stock and delivery - advised they would deliver the following Wednesday. Placed order and got call back within about an hour saying they could not deliver as the "stock" was now all gone (I had placed the order within minutes of my 'phone enquiry so how likely is that!). Was offered a refund, agreed to take refund. Nearly 4 weeks later, still no refund. no reply to my enquiries - How can they behave like this… Read Full Review

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★★★★★

“Ordered from Bedstar, was kept in the the loop as to...”

Written on: 11/07/2014 by metajacqui3 (1 review written)

Ordered from Bedstar, was kept in the the loop as to where and when my bed and mattress would be delivered, not only by text was I contacted but by landline, EXCELLENT SERVICE. will use again… Read Full Review

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★★★★★

“Outstanding service, prompt, efficient and reliable. I...”

Written on: 09/07/2014 by babuntofel (1 review written)

Outstanding service, prompt, efficient and reliable. I am not the kind of person who generally has time to write a feedback review, but on this occasion I feel compelled to do so. This is the first time I heard about this company after searching other recommendations online. My own experience of the service received was second to none. The delivery was prompt and I was kept well informed of timings. I would strongly encourage others to try this company if you want a good priced product… Read Full Review

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★☆☆☆☆

“horror”

Written on: 07/07/2014 by McCaffreyay338 (1 review written)

The same as me. next day of sheldued delivery i called them on morning(after nigh on carpet, thanks got i didnt trow the mattress) they said that no one been at home and they left the bed outside in garden becouse its safe place. and the thing is we been at home all day waiting for delivery and whats funny our home dont have garden. I explain to them but this lady said they need to investigate issue. So i asked about canceletion and money back but she said they need to finish investigation as… Read Full Review

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★☆☆☆☆

“Would give zero stars if I could ”

Written on: 24/06/2014 by Casez16 (1 review written)

Absolutely disgraceful company to deal with. Ordered through Quidco but they failed to honour the cashback, that should have been the first warning. Then they delivered the mattress wrapped in a filthy plastic cover-took the cover off and the mattress had oil stains on it. The men delivering it also destroyed the wall of our landing (actually took a chunk out of the wall as well as getting dirt all over the paint). We were offered a paltry amount of compensation (£25). Never never never buy… Read Full Review

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★☆☆☆☆

“Ridiculous”

Written on: 23/06/2014 by Reesecs255 (1 review written)

Bedstar is the worst site ever to order anything from. I ordered a bed for my daughter in april i got the bed, but then they sent me the wrong legs that i asked for and had to wait a week for that. Then i finally got round to opening up the bed to make it and i noticed there was no fittings or fixtures to make the bed with. I have rang them numerous times and they keep telling me they have sent it out. I have to ring them every damn week to find out where these pieces are. The bed cannot be… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 19/06/2014 by AlexEPM (1 review written)

This is one of the worse companies I have ever dealt with. I wasted three days of annual leave sitting at home waiting for a bed that did not arrive. Mattress arrived separately with the plastic cover filthy so that when I removed it, the dirt stained my brand new mattress. When calling customer services about the failed delivery of the bed frame I was told I would get a call back - nobody ever called. They offered me 10% compensation but when I said I would need a Saturday delivery as I didn't… Read Full Review

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★☆☆☆☆

“This company should be banned, absolutely rubbish”

Written on: 12/06/2014 by omitheboss (1 review written)

Did not deliver the item when promised, mattress turn up randomly a few days after the actual delivery date, called them to ask about the bed, they said the bed company serene is having issues bla bla bla, promised delivery dates 3 times but nothing turned up each time, called and threaten them with legal action and asked for a refund, all of a sudden the bed turns up the next day. Quality of the bed is absolutely third class, can't be bothered to call them and ask for refund, selling lowest… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 09/06/2014 by 448McGuire (1 review written)

This company is a joke. Bought a bed, broke within 3 weeks had a handyman fix it, broke another 2 times. Called them to say that I wanted a refund as the product is clearly faulty, they said no can do and offered me nothing. Infact the guy on the phone was extremely sarcastic. So upset, dont know where to turn now… Read Full Review

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★★★★★

“Ordered online and was given a quick delivery day,...”

Written on: 05/06/2014 by comport56 (1 review written)

Ordered online and was given a quick delivery day, they updated me all through right up to delivery, they even gave me a hour timeline for delivery, none of that sit awaiting delivery all day. I will defently be ordering from this company again… Read Full Review

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Omitheboss's Response to comport56's Review

Written on: 13/06/2014

Lol, how bait is this!!!! So obvious that the feedback is not from a real customer but bedstar themselfs

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★☆☆☆☆

“Rubbish firm”

Written on: 02/06/2014 by alex.cooper.5872682 (1 review written)

Do NOT use this company They are pathetic Waited in took day off this company should be banned… Read Full Review

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