Bedstar Reviews - www.bedstar.co.uk

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Latest Reviews

★★☆☆☆

“Wrong Bed!”

Written on: 29/11/2016 by Milcom2 (1 review written)

ordered bed and mattress. Bed turned up an don mattress. Two days off work later it finally arrived. the wrong one!. No compensation offered and they just blame the couriers. Really bad Customer service - no idea of helping sort you out - just makes it more inconvenient with more time off work. Regret buying from them now!… Read Full Review

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★☆☆☆☆

“Horrendous, awful, despicable, shouldn't be trading.”

Written on: 22/11/2016

We paid for a package bed-mattress, headboard & frame. Super king size, our dream bed. 4 weeks later everything but the mattress arrived as it was damaged In transit. We obligingly accepted to wait for a new mattress to be made as these things happen. 3 weeks later a new one arrives. Torn packaging exposing the significantly marked mattress. Upon our request, bedstar finally accepted responsibly to arrange for it to be professionally cleaned. While waiting for this to be arranged we notice a… Read Full Review

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★★★★★

“Happy Customer No problems.”

Written on: 19/11/2016 by Nolanzg402 (1 review written)

We ordered our divan bed frame on 18.11.2016, for next day delivery. We were sent an order confirmation 5 minutes after ordering and a two hour slot for the delivery. The order turned up within the time slots and we got a call from the delivery driver 30 minutes before he arrived to ensure we were in. Very polite and friendly delivery driver, bed frame is spot on no problems other than slight mucky mark on the headboard but with our frame being cream I can't complain after it been in the back… Read Full Review

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★☆☆☆☆

“Do not use this company!!!”

Written on: 04/11/2016 by Poshalina (1 review written)

Recieved bed and matress in two deliveries which were just left at the bottom of the stairs because they won't pay insurance to let delivery men into the house. I complained to customer service and they said it's because it's flat pack! IT STILL WEIGHS 25kgs!!! I aso got hung up on. More serious: we didn't receive a flrm matress as orderd. You could feel the springs out of the side. Very poor quality. When I complained, they used the excuse that "sitting on the side of the bed doesn't qualify… Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 01/11/2016 by Jak1957 (1 review written)

Took a day off work but bed failed to arrive then took another day off .the mattress was delivered in a dirty white van and was damaged with dirty packing bed had a little bit of damage but nothing serious . The company tried all the tricks not to change the mattress until we threatened to go to trading standards. Save yourself the hassle don't use this company… Read Full Review

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★☆☆☆☆

“Failed to deliver”

Written on: 27/10/2016 by deviltoe (1 review written)

Ordered and confirmed delivery. Also received a text and email to confirm the day before. 5 minutes later, told that its not actually in stock and delivery would not be made. A days holiday had been taken to take receipt and they refused to deliver on a weekend without me paying an additional £30 delivery fee. Rearranged for another weekday, took another day off work and they again failed to deliver with no communication whatsoever. Go with a reputable name, save yourself the time, hassle and… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 24/10/2016 by 357Ramos (1 review written)

Ordered bed, Saturday delivery,woke up to men at door with half of my order. Not open on a weekend so had to wait until Monday for an explanation. Fire at warehouse so opted for a different mattress that would come the next day. Built the Base that night and surprise surprise more than half of the parts were missing. Spoke to customer service and they blamed the courier or the pickers. She would go to the post office herself to post the parts. I asked for it to be next day postage as I now had… Read Full Review

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★☆☆☆☆

“Did not arrived and could not contact cusmer servive”

Written on: 22/10/2016 by troy2troy (1 review written)

My two children bed X 2 with maturest X2 were paid for in full got a conformation email with a delivery date so took the day of work and waited in all day from 7am to 7 pm as stated in their delivery details on their web site. The bed x2 never came so with 30 min before the deadline time i went back on to Bed star web site to contact section got a telephone number of which i called only to find out that number is no longer in operation. So i went fishing and found they had a… Read Full Review

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★☆☆☆☆

“Paid for in full got a confirmation email date of...”

Written on: 22/10/2016 by Tropj (1 review written)

Paid for in full got a confirmation email date of delivery so waiting all day but no delivery of which states its 7am till 7pm and they would call or text 15 mins to 30 mins when near by. This never happen as thire was no delivery so i called up on the number on thire web site only to find that thire number was no longer in operation. Then proceeded to thire facebook page and fould a differant number but got no reply. Very poor custmer service i would of expected better due to the ammount of… Read Full Review

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★☆☆☆☆

“beds and mattresses did not turn up. do not use them !!!!”

Written on: 08/10/2016 by charlotee (1 review written)

I ordered beds and mattresses to be delivered yesterday and I needed them yesterday. They didn't turn up and I rang and they said they would be delivered between 1.30 and 4.30 no one rang to say they were not being delivered and I can't get through to anyone now for an explaination. Do not use them… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 02/10/2016 by 463Hastings (1 review written)

The bed I ordered is fine apart from the fact that the bed knobs are loose. However, my issue is with the delivery and customer service. My bed was due to be delivered on a Monday. I was at work so my sister kindly offered to wait at my home for the delivery. By midday the bed had not arrived. I phoned bedstar to be told the bed was not going to be delivered. Had I not phoned them nobody would have bothered to let me know that my bed was not coming and my poor sister would have sat their… Read Full Review

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★★★★★

“Amazing ”

Written on: 24/09/2016 by Harold.s (1 review written)

Happy cant say a bad word about them we will buying are next bed from them… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 09/09/2016 by 16Pereira (1 review written)

Delivered the wrong mattress and when I sent them photos of it asking for them to sort it out they said it was indeed the mattress I ordered and it was just a different label. This mattress is completely different! It's obvious the quality of the one I got isn't as good as the photo on their website, completely wrong fabric, cheaper buttons, no handles, no tufting at the sides. Delivery was fine but it did turn up covered in black dust that I had to wash off my carpets and wall. They said I… Read Full Review

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★☆☆☆☆

“Hopeless company. Avoid”

Written on: 23/08/2016 by majoreyeswater (1 review written)

They don't answer their phones, they fail to deliver and forget "The courier team will try to contact you on the day of delivery 30 - 60 minutes prior to arriving to let you know they will be with you shortly". Hopeless. Awful customer service, couldn't care less attitude if you are lucky enough to get through… Read Full Review

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★☆☆☆☆

“Terrible terrible expereice ”

Written on: 16/08/2016 by rcBeebe398 (1 review written)

Ordered a bed frame on a Saturday and was assured delivery on a Tuesday (by email confirmation and the website). Having taken a full day off work on Tuesday, no delivery. The next few days were farcical with XDP (Delivery company) poor customer service only being matched by Bedstar's - as they had me wait at home another two times before the bed frame was actually delivered. I selected Bedstar due to its delivery service even though the bed in question is significantly cheaper elsewhere: My… Read Full Review

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★☆☆☆☆

“DO NOT USE - TRULY AWFUL”

Written on: 27/07/2016 by thisisgibbo (1 review written)

I am a regular online shopper but my experience with Bedstar is absolutely the worst transaction I have ever endured - hopeless and inept from start to finish, excuse after excuse. I ordered a mattress 8th June with specified delivery date of 14th, so they had 6 days to get it to me. No delivery 14th, eventually arrived 15th but badly damaged and unusable. Second one despatched, failed to arrive on agreed day, eventually arrived 4 hours outside the agreed delivery slot by which time I had… Read Full Review

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★☆☆☆☆

“Avoid!!!!!”

Written on: 08/07/2016 by KrishDriscoll487 (1 review written)

Received damaged mattress. My property was badly damaged either by delivery. No refund was made. No respect and lack of communication from customer service. Will seek court hearing against bedstar… Read Full Review

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★☆☆☆☆

“Disgraceful Quality & Service”

Written on: 21/06/2016

I ordered my mattress from Bedstar in good faith and paid fully upfront using my debit card. I unfortunately didn't receive a new mattress in return, instead I was presented with a filthy packaged mattress which was so bad I couldn't even let it into my home. When it was unpacked we found the mattress itself was dirty so I wasn't able to accept it and returned it there and then. I called the Customer Service number and when I spoke to their representative was advised that the next available one… Read Full Review

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★★★★★

“I really didn't expect this!”

Written on: 15/06/2016 by ninjag (5 reviews written)

Bought a superking size bed and mattress from Bedstar just over a year ago and a rather unusual thing happened with the mattress. It developed a hump right up the centre of the mattress which I think has happened due to the slats on either side of the bed not being supportive enough and allowing the each side of the mattress to sink over the central support bar. Anyway, I called up Bedstar on Thursday explaining the situation. They told me I had to complete a form on their website along with… Read Full Review

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★★★☆☆

“Recycling Service has Strings”

Written on: 06/06/2016 by aeMacKay6 (1 review written)

Ordered a new Moscow bed from Bedstar which was fine. Paid cash up front but still waited 16 days for delivery. Made the mistake of paying £39 for them to collect old bed (17+ years old) but didn't read Para 9 of Terms & Conditions which requires old bed (divan + mattress) to be wrapped in plastic packaging before collection/delivery of new bed. Delivery men claimed that they did not have room on their van but they also mentioned they were running over an hour late. They said that they would… Read Full Review

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