Bedstar Reviews - www.bedstar.co.uk

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Latest Reviews

★★★★☆

“New Bed From Bedstar”

Written on: 18/08/2015 by MrHappyBackZen (1 review written)

Ordered a new bed on Sunday for a Tuesday delivery, (first time I have ever ordered a bed via the Internet. I did not want to wait up to three weeks from some of the out of town superstores). I had a slight change of mind so phoned first thing Monday morning and managed to get my order amended without any difficulty through a very helpful lady. By the way the phone was answered promptly. I received an e mail on Mknday evening stating that my delivery time was between 1600 & 2000hrs on… Read Full Review

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★★★★★

“Fantastic Bed, Fantstic Service. Thanks BedStar”

Written on: 29/06/2015 by JCR2015 (1 review written)

My Partner and I recently bought a King size bed - Mattress, Divan and Headboard. We were really pleased with the quality of the bed and the excellent Customer Service Received from Bed Star staff, from ordering the bed to the efficient delivery, nothing was too much trouble. Thanks Bed Star. Will definitely order further items in the future… Read Full Review

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★☆☆☆☆

“Awful and abusive”

Written on: 15/06/2015 by 111v (1 review written)

What a truly awful company!!!! It is almost impossible to get a response from them or their delivery company either by email or telephone. We didn't receive our initial order as they failed to leave it in the garage as requested. A card was posted through the door with no contact details filled in or information on another delivery attempt. After searching the Internet for contact details and sending numerous emails and going through a Facebook page we still failed to get a response. Move on… Read Full Review

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★★★★★

“Great divan, mattresses & headboards. Thanks!”

Written on: 05/05/2015 by Fulltank (1 review written)

This company were excellent. They kept us informed throughout the purchase and delivery process and we are very happy with both our divan & mattresses. Their delivery guys were super helpful too, arriving on the dot of the proposed 4 hour window they gave us. Would definitely recommend Bedstar to friends and family. Excellent company :)… Read Full Review

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★★★★★

“Superb service from start to finish. Delivery details...”

Written on: 21/04/2015 by LivPeterson (1 review written)

Superb service from start to finish. Delivery details sent by phone and text excellent. Delivery guys very friendly and in and out with old bed in 5 minutes. Excellent. Have advised all i have met to use this company when the inevitable happens and goods need replacing… Read Full Review

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★★★★★

“Received my 1st order from Bedstar who provided great...”

Written on: 17/04/2015 by harrisoglo2 (1 review written)

Received my 1st order from Bedstar who provided great customer service, very good communication & excellent delivery service. I received text's confirming my delivery and was even provided with a 3hr delivery slot window. I will definitely use this company again and have already recommended them to a friend… Read Full Review

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★★★★★

“Really impressed ordered delivered and at a very good...”

Written on: 16/04/2015 by glogaljim2 (1 review written)

Really impressed ordered delivered and at a very good price. my husband was very impressed and he is not the easiest to impress.so well done will use again. the bed is excellent in terms of comfort thanks again for the service!! … Read Full Review

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★★★★★

“First class service from order to delivery! Kept me...”

Written on: 07/04/2015 by jobusto7 (1 review written)

First class service from order to delivery! Kept me informed by text and phone of the stage my order was at and delivered exactly as promised. Delivery men were also polite and helpful. I only wish other companies were as efficient… Read Full Review

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★☆☆☆☆

“Waited 2 months never came. Chasing now my £££ bk...”

Written on: 27/03/2015 by Gillzs1954 (1 review written)

I was told delivery would be maximum 3 weeks. After 2 months and sending lots of email with no response I ve been finally told they dont know when bed will arrive as provider has not send bed yet I asked for a refund. Guess what??? They asked me to do it written and have not had response yet. STAY AWAY… Read Full Review

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★★★★★

“This is the second time I have used bedstar and again...”

Written on: 27/03/2015 by simplesbri (1 review written)

This is the second time I have used bedstar and again I had super fast service. The company text you several times so you know when your goods are arriving. Will use this company all the time from now on and will recommend to my friends and family… Read Full Review

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★★★★★

“The video was helpful and the service was more than...”

Written on: 16/03/2015 by sometimecharlie4 (1 review written)

The video was helpful and the service was more than adequate,delivery was efficient and accurate, Product of good quality and to my expectations. Overall very satisfactory… Read Full Review

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★★★★★

“Very pleased with all aspects of this purchase frame...”

Written on: 09/03/2015 by MrsMMaiden (1 review written)

Very pleased with all aspects of this purchase frame and mattress - lowest prices, quick delivery from stock and plenty of communication regarding time of arrival… Read Full Review

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★☆☆☆☆

“WORST COMPANY I HAVE EVER DEALT WITH!!!”

Written on: 05/03/2015 by twinkle06 (1 review written)

Firstly, I went online and ordered a double bed and allowed 3 weeks before it was delivered. I was decorating my daughters bedroom and a few days after delivery I opened the parcel to find the foot board was not finished or painted. I emailed the company on Sunday Evening and gave it till Monday after lunch to phone them. All I got from the office was we have emailed the supplier and waiting on a response from them. I explained this was not good enough as they hadn't called them. I phoned… Read Full Review

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★★★★★

“No complaints what so ever. Customer service team were...”

Written on: 05/03/2015 by wolfco6 (1 review written)

No complaints what so ever. Customer service team were very polite, helpful and friendly, as were the delivery men. Was given an estimate of 10:15 - 12:15 delivery slot, and they arrived at 11:30! Everything from placing the order online to the bed being placed in the room went smoothly and was far easier and better than expected. Will definately be using agaim and couldn't recommend enough to others… Read Full Review

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★★★★★

“Website is easy to use. The filtering and comparison...”

Written on: 26/02/2015 by night56r (1 review written)

Website is easy to use. The filtering and comparison options are excellent and greatly assist the selection process. Additional costs for delivery and installation can add up which is a downside and can be off-putting particularly when you don't get to some of the costs until after you've selection to purchase. However if you are prepared to pay a bit extra it has one of the quickest delivery options and specific time slots I could find. It was also the cheapest product price across 7+ sites… Read Full Review

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★☆☆☆☆

“Still waiting after a month”

Written on: 20/02/2015 by 64Molloy (1 review written)

Despite me writing some emails to ask the whereabouts of my bed. They just say they will call me when is on its way its been more than a month now and Im still waiting… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 13/02/2015 by Jones2011 (1 review written)

After us having to chase 3 or 4 times as to where the order went, we eventually found out it was lost..... We asked to have the our order cancelled and money refunded. The company cancelled the order, but held the money. We noticed on the following statement that it hadn't been returned but decided that maybe we'd cancelled to late. The statement after however it was still there. After ringing numerous times we found out they will happily cancel an order, but keep the money. We now have to… Read Full Review

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★★★★★

“My day bed arrived in perfect order and first thing in...”

Written on: 12/02/2015 by ringchick1 (1 review written)

My day bed arrived in perfect order and first thing in the morning so i had the rest of the day to myself. its gone into a spare room so not used as yet but looks beautiful, just awaiting the new mattress which arrives next week but all in all very pleased… Read Full Review

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★☆☆☆☆

“Shambolic doesn't come close!!”

Written on: 10/02/2015 by bedstarshite (1 review written)

With so many alleged problems with the warehouse I am amazed this company is still trading. We are two weeks and counting now still waiting for our NEXT DAY delivery bed. I question whether this god awful company has ever acheievd a next day delivery at all. Customer service non existant with us doing the chasing after waiting in (at our expense and loss of earnings) day in day out with promises that it will arrive today. Difficult to contact, strangely, only line to be answered on most… Read Full Review

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★★★★★

“Bought a mattress from our spare room wasn't too fussy...”

Written on: 10/02/2015 by forcetont (1 review written)

Bought a mattress from our spare room wasn't too fussy over the quality but im happy with the product received it looks good value although haven't slept on it yet (doubt i will!) Website, service and delivery good, will use again i think when we update our own mattress… Read Full Review

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