Bedstar Reviews - www.bedstar.co.uk

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★★★★☆
3.5 / 5
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Latest Reviews

★★★★★

“Relieved”

Written on: 27/12/2014 by ItzelWebster (1 review written)

Ordered my bed through bed star..... Then read the reviews and I panicked!!!! My bed was due before Xmas and I had visions of not receiving it until well into spring time! However, I was so thrilled and shocked to discovered that it arrived on time, with great correspondence with the driver regarding timing of delivery. The quality of the bed is great and we were able to put it together quickly. Don't stress by looking at negative reviews and font leave them put you off your purchase. I… Read Full Review

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★☆☆☆☆

“DO NOT ORDER WITH THIS COMPANY”

Written on: 23/12/2014

We ordered a bed & mattress with bedstar requesting that before delivery they contacted my wife ( who works 5 mins from our home ) so she could leave work and take delivery. Delivery was made with no contact and when I contacted bedstar they were adamant that they made contact and we would have to pay an additional £30.00 for the bed to be delivered, we had no choice but to pay as the bed was required for our daughter who had just moved into a new house. They were not prepared to listen… Read Full Review

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★★★★★

“great mattress,price and quality.very quiet.loks...”

Written on: 19/12/2014 by countessminny6 (1 review written)

great mattress,price and quality.very quiet.loks really good with black border. excellent delivery.communication amazing.would definitely recommed this site to family and friends… Read Full Review

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★☆☆☆☆

“Don't order from bedstar”

Written on: 12/12/2014 by Nolan366 (1 review written)

I would like to warn everyone out there not to order from bedstar. I don't seem to be the only one who hasn't received their products and have dealt with the worst service ever! For a company who's mission statement is to provide excellent customer service they are certainly failing. Have been waiting for a bed since October each time given a delayed delivery date which they never inform me about and have had to call each time. Was told it would arrive today, surprise surprise no delivery! The… Read Full Review

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★★★★★

“I was kept updated on the progress of my order and it...”

Written on: 12/12/2014 by hollybo9 (1 review written)

I was kept updated on the progress of my order and it was delivered when they said it would be. Delivery people were very professional and even took away my old bed, even though uplift had been left off their delivery information. The price of my bed was most competitive. … Read Full Review

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★☆☆☆☆

“Only half a bed delivered.”

Written on: 12/12/2014 by CamrenRoberts (1 review written)

I purchased my bed and was given a delivery date of Thursday. On Thursday the base arrived without a mattress. I asked where it was to be told that it would arrive with a different courier. It didnt arrive and I complained and was told it would arrive Friday. It didnt arrive Friday, I complained and was told it would arrive Saturday. It didnt arrive Saturday, I complained and was told it would arrive Sunday. It didnt arrive Sunday, I again complained and was told it would definately arrive… Read Full Review

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★★★☆☆

“High street service”

Written on: 09/12/2014 by Pedrot1965 (1 review written)

I get the feeling that Bedstar is more suited to operating on a trading estate with showroom buyers rather than online where people use delivery estimates as a deciding part of the sale. Whilst the goods ordered did arrive they were well outside of the lead times stated at the time of ordering online, and I had to chase for updates. Promises of "delivery on x date" came and went and required more chasing to get the goods dispatched even once they had arrived in stock. The phone number was… Read Full Review

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★★★★★

“Brilliant service”

Written on: 07/12/2014 by 355McKinley (1 review written)

After reading some of the reviews I was wary about the order I placed for 2 single divan beds. I ordered yesterday tthat evening I received confirmation of my order. The next morning I had an e-mail confirming my 4 hour time slot and the delivery men phoned me half an hour before their arrival. They carried the beds upstairs, removing their shoe before they did this. Both men very polite a quick, I would definatley use this firm again and would recommend to family and friends… Read Full Review

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★★★★★

“I ordered my new mattress to come a week later from...”

Written on: 02/12/2014 by plancip98 (1 review written)

I ordered my new mattress to come a week later from order date as this was when I was off work. I got a phone call mid week just confirming everything about my order, if never had this before so was pleasantly surprised. Then I received a further 2 calls, 2 days before and the day before confirming the delivery time. Which was from 7am till 5pm. So I thought I was going to be stuck in all day. Then the day of the delivery I had a call first thing with a 3 hour time slot, which was fantastic… Read Full Review

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★☆☆☆☆

“disappointment guaranteed- DO NOT BUY!!!!”

Written on: 02/12/2014 by JoNik (2 reviews written)

bought, paid and get confirmation about delivery date and date at the end on November. On The day no delivery showed up, when called office they told me that is not in stock and will be not before January!! wastage of time and effort! huge disappointment, customer service didn't know how to deal with complain and manager not avaliable to talk or respond for emails. needed to wait 1 more week to get money back . DO not trust them!… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 23/11/2014 by hqMcCartney420 (1 review written)

My original order for a double divan bed went through efficiently enough and I received confirmation emails and a delivery slot. It was when the order arrived that the problems started. They had sent me a double divan base and a king size mattress - bit of an overhang problem! I contacted them straightaway to try and get the situation resolved. 2 weeks later and numerous premium rate phone calls I finally received the correct mattress. The problem wasn't so much the wrong mattress arriving… Read Full Review

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★☆☆☆☆

“Repulsive company”

Written on: 17/11/2014 by lehickman (1 review written)

I ordered a bed 12 months ago which arrived seemingly without issue. After a couple of months the slats in the bed frame which were about 10mm to short started to pop out of the caps and through the frame. I called and the sent replacement parts. The problem continued. At this point I was 8 months pregnant and on a regular basis the bed was collapsing on me. I called customer services again and all the could offer was further replacement parts which were actually the same as the original. They… Read Full Review

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★★★★★

“Perfect all round experience”

Written on: 14/11/2014 by trewlop457 (1 review written)

Bed Broke - Trawled online for prices ready to hit shops or sites online that i know. My daughter said she'd just purchased a mattress from 'BEdstar' that she'd found and they were really good. I searched the site and found the information about the divan beds very useful and was as good as going into a shop, helpful sizing to compare and all the facts about firmness and comfort ratings. Didn't expect to be offered next day delivery either! However, I went for the 2 day slot which was free. The… Read Full Review

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★★★★★

“Even though the drivers were running late they swapped...”

Written on: 06/11/2014 by grimetonman3 (1 review written)

Even though the drivers were running late they swapped around some deliveries and diverted and got to me on time. Which was a great help as I had to pick my wife up from work. It was easy to place the order and the bed matched my expectations. I would shop with bedstar again, should I need to… Read Full Review

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★☆☆☆☆

“" DONT ORDER WITH THIS COMPANIE THEY DONT DELIVER"”

Written on: 31/10/2014 by Rodrigo72 (1 review written)

Ordered my bed before I read the reviews what a fool I am, its all true don't use this company they are so unprofessional, and they have no idea what good customer service is and they don't care about the customers either, why trading standards have not yet looked into this companies practice I will never know. My bed was supposed to arrive today and It has not so in theory they are in breach of contract and I have suffered 'Consequential loss' which I will be looking into. THE DIRECTORS OF… Read Full Review

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★★★★★

“ I was very pleased with the service that I received...”

Written on: 30/10/2014 by centrino54 (1 review written)

I was very pleased with the service that I received from Bedstar and will use them again. I received a text in the morning advising me which 4 hour slot I had been allocated and the driver phoned to give me an estimated time. I was also able to track my order online and was given an hour slot. My Mattress arrived on time, well packaged and the delivery guys were efficient and friendly. The price was very reasonable compared with other suppliers… Read Full Review

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★★★★★

“Ordered my wooden bed frame on Tuesday am....”

Written on: 24/10/2014 by ativa34 (1 review written)

Ordered my wooden bed frame on Tuesday am. Confirmation of order by return. received delivery information Tuesday evening and was kept informed by text till deliverd on Thursday pm. would recommend this company to anyone who is looking for a good online service and product… Read Full Review

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★☆☆☆☆

“Non existent delivery”

Written on: 20/10/2014 by stevensanph (1 review written)

Be warned - so far tried to get a bed off them and I still don't have it. Promised for a Friday delivery and they turned up with the wrong bed. Phoned them and they promised the correct one would be delivered on Monday, and they would collect the old one. They turned up and took the old one, but still no new one. I was left to phone to find out what was going on, only to be told they 'forgot' to ship it, and could I wait till Wednesday. No offer of apology, or compensation, and was told no… Read Full Review

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★★★★★

“Completed my research on a mattress i required and...”

Written on: 15/10/2014 by staffptr9 (1 review written)

Completed my research on a mattress i required and then entered the product make and model into Google and found this company. Very competetive price and all extras were offered..Booked on Wed night just after 3pm and it was dellivered by 8.30am on the Friday morning.The Order,up to full delivery was tracked by phone calls and text messages providing all the information i required. Would well recommend this company and will most certainly be using their services in the future… Read Full Review

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★★★★★

“Needed a mattress but couldnt make a decision about...”

Written on: 14/10/2014 by panthe129 (1 review written)

Needed a mattress but couldnt make a decision about which one until I found the bedstar website. They had top recommendations and there delivery was quick and resonable so I decided to give them a go. I was not disappointed. Product exactly what I wanted and more and service faultless. Didn't have to spend all day waiting for the delivery as for no extra cost I was given a time slot which meant minimal distruption… Read Full Review

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