Bedstar Reviews - www.bedstar.co.uk

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Latest Reviews

★★★★★

“Amazing ”

Written on: 24/09/2016 by Harold.s (1 review written)

Happy cant say a bad word about them we will buying are next bed from them… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 09/09/2016 by 16Pereira (1 review written)

Delivered the wrong mattress and when I sent them photos of it asking for them to sort it out they said it was indeed the mattress I ordered and it was just a different label. This mattress is completely different! It's obvious the quality of the one I got isn't as good as the photo on their website, completely wrong fabric, cheaper buttons, no handles, no tufting at the sides. Delivery was fine but it did turn up covered in black dust that I had to wash off my carpets and wall. They said I… Read Full Review

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★☆☆☆☆

“Hopeless company. Avoid”

Written on: 23/08/2016 by majoreyeswater (1 review written)

They don't answer their phones, they fail to deliver and forget "The courier team will try to contact you on the day of delivery 30 - 60 minutes prior to arriving to let you know they will be with you shortly". Hopeless. Awful customer service, couldn't care less attitude if you are lucky enough to get through… Read Full Review

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★☆☆☆☆

“Terrible terrible expereice ”

Written on: 16/08/2016 by rcBeebe398 (1 review written)

Ordered a bed frame on a Saturday and was assured delivery on a Tuesday (by email confirmation and the website). Having taken a full day off work on Tuesday, no delivery. The next few days were farcical with XDP (Delivery company) poor customer service only being matched by Bedstar's - as they had me wait at home another two times before the bed frame was actually delivered. I selected Bedstar due to its delivery service even though the bed in question is significantly cheaper elsewhere: My… Read Full Review

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★☆☆☆☆

“DO NOT USE - TRULY AWFUL”

Written on: 27/07/2016 by thisisgibbo (1 review written)

I am a regular online shopper but my experience with Bedstar is absolutely the worst transaction I have ever endured - hopeless and inept from start to finish, excuse after excuse. I ordered a mattress 8th June with specified delivery date of 14th, so they had 6 days to get it to me. No delivery 14th, eventually arrived 15th but badly damaged and unusable. Second one despatched, failed to arrive on agreed day, eventually arrived 4 hours outside the agreed delivery slot by which time I had… Read Full Review

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★☆☆☆☆

“Avoid!!!!!”

Written on: 08/07/2016 by KrishDriscoll487 (1 review written)

Received damaged mattress. My property was badly damaged either by delivery. No refund was made. No respect and lack of communication from customer service. Will seek court hearing against bedstar… Read Full Review

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★☆☆☆☆

“Disgraceful Quality & Service”

Written on: 21/06/2016

I ordered my mattress from Bedstar in good faith and paid fully upfront using my debit card. I unfortunately didn't receive a new mattress in return, instead I was presented with a filthy packaged mattress which was so bad I couldn't even let it into my home. When it was unpacked we found the mattress itself was dirty so I wasn't able to accept it and returned it there and then. I called the Customer Service number and when I spoke to their representative was advised that the next available one… Read Full Review

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★★★★★

“I really didn't expect this!”

Written on: 15/06/2016 by ninjag (5 reviews written)

Bought a superking size bed and mattress from Bedstar just over a year ago and a rather unusual thing happened with the mattress. It developed a hump right up the centre of the mattress which I think has happened due to the slats on either side of the bed not being supportive enough and allowing the each side of the mattress to sink over the central support bar. Anyway, I called up Bedstar on Thursday explaining the situation. They told me I had to complete a form on their website along with… Read Full Review

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★★★☆☆

“Recycling Service has Strings”

Written on: 06/06/2016 by aeMacKay6 (1 review written)

Ordered a new Moscow bed from Bedstar which was fine. Paid cash up front but still waited 16 days for delivery. Made the mistake of paying £39 for them to collect old bed (17+ years old) but didn't read Para 9 of Terms & Conditions which requires old bed (divan + mattress) to be wrapped in plastic packaging before collection/delivery of new bed. Delivery men claimed that they did not have room on their van but they also mentioned they were running over an hour late. They said that they would… Read Full Review

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★★★★★

“Speedy service, product as described at very good...”

Written on: 25/05/2016 by noahrayburn3 (1 review written)

Speedy service, product as described at very good price. All aspects of the service went as advised will use again!… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 12/05/2016 by 289McDaniel (1 review written)

I have ordered bedframe - kingsize and single, but they have delivered only the king size bedframe and did not inform regarding out of stock. They communicate out of stock details only through emails and very late reply. This happened twice and they don't apologize or correct their communication. I would expect them to call us if there is no stock or any changes to the order for faster delivery and customer satisfaction… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 12/05/2016 by KiaraHeath (1 review written)

Ordered an online bed which I sought advice from Bedstar over the phone in terms of finish and type. The wrong product description arrived and they refused to acknowledge any responsibility for misspelling me over the phone and refused to reimburse me the full amount or swap the item. They have no idea over customer service - I strongly urge you not to use them - you may not get what you ordered and then you are stuck with it or pay a fee to return… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 06/05/2016

AVOID. Worst customer service with "computer says no" attitude. Easy to place order and quick take your money but awkward and unreasonable follow up experience… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 08/04/2016

If you have a problem they will take DAYS to answer to your e-mails and won't solve anything. Last communication took them a whole week to reply with the same useless message. Meanwhile the issue drags on for over 45 days… Read Full Review

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★★★★★

“First I have to say that custmer service was beyond...”

Written on: 09/03/2016 by BTurska (1 review written)

First I have to say that custmer service was beyond helpful and friendly. Delivery very quick, all the parts of the bed securely packed. The assembly was quite easy I managed to put it all together by myself as my husband was away and we sold our old bed so I didn't had much choice anyway. The bed itself is very nice and sturdy. The colour is a bit different in real life that the one on the picture. My husband thought it's dark navy. I would say that it's like dark navy-black which looks very… Read Full Review

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★★★★★

“the mattress was delivered on time. I was sent an...”

Written on: 08/03/2016 by aburrows44 (1 review written)

the mattress was delivered on time. I was sent an text a day before to confirm the tday and time of delivery , and also two email confirming my payment. , I contacted customer services to double check the day and time they were very polite , The mattress was delivered by three men two carrying the mattress. And one holding the handheld computer for me to sign , the mattress is covered in two thick plastic protectors. Which took a pair of scissors to open it , I ordered the super king… Read Full Review

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★☆☆☆☆

“Complete waste of time!!!”

Written on: 26/02/2016 by IanAshworth (1 review written)

Ordered a new bed, mattress and headboard at a cost of almost £500 for next day delivery. Next day a bed is delivered - the bed delivered was wrong and half the price of the bed ordered, missing the headboard and with a damaged drawer. Customer services arranged for re-delivery of the correct bed and collection of the wrong one. Another delivery, another wrong bed. Customer services again tried to resolve and the same again. 3 attempts and 10 days after supposed next day delivery we still… Read Full Review

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★★★★★

“Quite Impressed”

Written on: 17/02/2016 by ZabrocP (1 review written)

Use the internet alot so i know what to expect with delivery/service etc and bedstar didn't let me down. My main concern was the delivery slots and communication but both were good. The product i ordered was cheaper on bedstar by about £20 than other retailers so this was the clincher but the overall experience was good… Read Full Review

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★★★★★

“Splendid service and a nice new comfy mattress. I will...”

Written on: 16/02/2016 by GodarldK (1 review written)

Splendid service and a nice new comfy mattress. I will be needing a new bed for my spare room soon and will be back in touch once decorated… Read Full Review

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★☆☆☆☆

“shoddy beds and dreadful customer service”

Written on: 08/02/2016 by Magsy00 (1 review written)

I bought a bed from bed star and the leg broke within the first week. I reported this and was asked to send photographs when I did I was told the bed wasn't suitable for carpets and this was what was breaking the bed. I've never heard this in my life. However they sent me new legs and I moved the bed onto a floor. The bed broke again. After several months ongoing contact with customer service (who rarely replied) I was told I was sent a cheque but this was never received. It was almost… Read Full Review

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