Bedstar Reviews - www.bedstar.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling Customer Service”

Written on: 23/01/2017 by Quinlan498 (1 review written)

Bought a bed in good faith. Hardly used and now bent and broken after a year. Company doesn't want to know as it was just out of warranty. Will supply a replacement part but at extortionate cost. How long should a bed last ; one year?! No customer service whatsoever… Read Full Review

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★☆☆☆☆

“Bed lasted 2 weeks and 2 months to get refund ”

Written on: 16/01/2017 by SharonAsplin (1 review written)

Bought double bed frame for my son who has been unwell. It lasted 2 weeks then the bed frame broke! Which made it impossible to carry on sleeping in it. I was promised a replacement part which wasn't delivered when promised. I decided I wanted a refund due to poor quality and appalling service. Was told by bedstar that they couldn't refund as it had to come from manufacturer. I explained that my son was unwell and was having to sleep on mattress on the floor which made no difference. RUBBISH… Read Full Review

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★☆☆☆☆

“Absolutely shocking service”

Written on: 16/01/2017 by ZackaryMattingly56 (1 review written)

I ordered a bed on 29/12 which was due 3/1,it didn't arrive.I called the company and was told it would be the 10th.After taking the day off, still no bed. I called the company and was told it would now be 16/1...again today no bed. They took my money pretty quickly, shame they don't deliver as quickly!They will never call you to advise of an issue and don't answer emails either… Read Full Review

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★★★★★

“Wonderful bed, great value, effective delivery”

Written on: 15/01/2017 by cgbglasgow (1 review written)

The delivery service needs special mention. You can see a map of where the delivery truck is on delivery day. They text you regularly to let you know the expected arrival time and they phone you when they are nearby. Very efficient. I bought a Shire Kensington. For the quality an amazing price. It was delivered to the room on the 3rd floor with no lift. Delivery staff clean, tidy, helpful and polite. The bed was easy to set up and is fantastic quality. It is a small brand with a top class… Read Full Review

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★☆☆☆☆

“Hopeless ”

Written on: 21/12/2016 by Saraejr (1 review written)

I ordered a bed arranged delivery then received an e-mail stating the bed wasn't being delivered as plan due to " circumstances beyond their control " Bed then delivered on Friday 3 days later with parts missing I contacted customer service and was told nothing could be done until the following Tuesday I was asked to take and send photos showing the packaging and missing parts! The parts were MISSING THAT WAS THE POINT in could hardly take photos of missing pieces I took photos of the boxes and… Read Full Review

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★☆☆☆☆

“Worse Company Ever”

Written on: 20/12/2016 by Rebecca90234 (1 review written)

I have never ever experienced worse customer service from a company. The entire experience is far too long for a review box like this but after failing to deliver my bed on two occasions where I had sat in all day and not provided with a time slot as promised, not only are they now not willing to accommodate a more suitable delivery time, they are refusing to help me move forward with this in any way at all. So I currently have ordered and paid for a bed that I haven't yet received and seem to… Read Full Review

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★★☆☆☆

“Wrong Bed!”

Written on: 29/11/2016 by Milcom2 (1 review written)

ordered bed and mattress. Bed turned up an don mattress. Two days off work later it finally arrived. the wrong one!. No compensation offered and they just blame the couriers. Really bad Customer service - no idea of helping sort you out - just makes it more inconvenient with more time off work. Regret buying from them now!… Read Full Review

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★☆☆☆☆

“Horrendous, awful, despicable, shouldn't be trading.”

Written on: 22/11/2016

We paid for a package bed-mattress, headboard & frame. Super king size, our dream bed. 4 weeks later everything but the mattress arrived as it was damaged In transit. We obligingly accepted to wait for a new mattress to be made as these things happen. 3 weeks later a new one arrives. Torn packaging exposing the significantly marked mattress. Upon our request, bedstar finally accepted responsibly to arrange for it to be professionally cleaned. While waiting for this to be arranged we notice a… Read Full Review

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★★★★★

“Happy Customer No problems.”

Written on: 19/11/2016 by Nolanzg402 (1 review written)

We ordered our divan bed frame on 18.11.2016, for next day delivery. We were sent an order confirmation 5 minutes after ordering and a two hour slot for the delivery. The order turned up within the time slots and we got a call from the delivery driver 30 minutes before he arrived to ensure we were in. Very polite and friendly delivery driver, bed frame is spot on no problems other than slight mucky mark on the headboard but with our frame being cream I can't complain after it been in the back… Read Full Review

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★☆☆☆☆

“Do not use this company!!!”

Written on: 04/11/2016 by Poshalina (1 review written)

Recieved bed and matress in two deliveries which were just left at the bottom of the stairs because they won't pay insurance to let delivery men into the house. I complained to customer service and they said it's because it's flat pack! IT STILL WEIGHS 25kgs!!! I aso got hung up on. More serious: we didn't receive a flrm matress as orderd. You could feel the springs out of the side. Very poor quality. When I complained, they used the excuse that "sitting on the side of the bed doesn't qualify… Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 01/11/2016 by Jak1957 (1 review written)

Took a day off work but bed failed to arrive then took another day off .the mattress was delivered in a dirty white van and was damaged with dirty packing bed had a little bit of damage but nothing serious . The company tried all the tricks not to change the mattress until we threatened to go to trading standards. Save yourself the hassle don't use this company… Read Full Review

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★☆☆☆☆

“Failed to deliver”

Written on: 27/10/2016 by deviltoe (1 review written)

Ordered and confirmed delivery. Also received a text and email to confirm the day before. 5 minutes later, told that its not actually in stock and delivery would not be made. A days holiday had been taken to take receipt and they refused to deliver on a weekend without me paying an additional £30 delivery fee. Rearranged for another weekday, took another day off work and they again failed to deliver with no communication whatsoever. Go with a reputable name, save yourself the time, hassle and… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 24/10/2016 by 357Ramos (1 review written)

Ordered bed, Saturday delivery,woke up to men at door with half of my order. Not open on a weekend so had to wait until Monday for an explanation. Fire at warehouse so opted for a different mattress that would come the next day. Built the Base that night and surprise surprise more than half of the parts were missing. Spoke to customer service and they blamed the courier or the pickers. She would go to the post office herself to post the parts. I asked for it to be next day postage as I now had… Read Full Review

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★☆☆☆☆

“Did not arrived and could not contact cusmer servive”

Written on: 22/10/2016 by troy2troy (1 review written)

My two children bed X 2 with maturest X2 were paid for in full got a conformation email with a delivery date so took the day of work and waited in all day from 7am to 7 pm as stated in their delivery details on their web site. The bed x2 never came so with 30 min before the deadline time i went back on to Bed star web site to contact section got a telephone number of which i called only to find out that number is no longer in operation. So i went fishing and found they had a… Read Full Review

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★☆☆☆☆

“Paid for in full got a confirmation email date of...”

Written on: 22/10/2016 by Tropj (1 review written)

Paid for in full got a confirmation email date of delivery so waiting all day but no delivery of which states its 7am till 7pm and they would call or text 15 mins to 30 mins when near by. This never happen as thire was no delivery so i called up on the number on thire web site only to find that thire number was no longer in operation. Then proceeded to thire facebook page and fould a differant number but got no reply. Very poor custmer service i would of expected better due to the ammount of… Read Full Review

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★☆☆☆☆

“beds and mattresses did not turn up. do not use them !!!!”

Written on: 08/10/2016 by charlotee (1 review written)

I ordered beds and mattresses to be delivered yesterday and I needed them yesterday. They didn't turn up and I rang and they said they would be delivered between 1.30 and 4.30 no one rang to say they were not being delivered and I can't get through to anyone now for an explaination. Do not use them… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 02/10/2016 by 463Hastings (1 review written)

The bed I ordered is fine apart from the fact that the bed knobs are loose. However, my issue is with the delivery and customer service. My bed was due to be delivered on a Monday. I was at work so my sister kindly offered to wait at my home for the delivery. By midday the bed had not arrived. I phoned bedstar to be told the bed was not going to be delivered. Had I not phoned them nobody would have bothered to let me know that my bed was not coming and my poor sister would have sat their… Read Full Review

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★★★★★

“Amazing ”

Written on: 24/09/2016 by Harold.s (1 review written)

Happy cant say a bad word about them we will buying are next bed from them… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 09/09/2016 by 16Pereira (1 review written)

Delivered the wrong mattress and when I sent them photos of it asking for them to sort it out they said it was indeed the mattress I ordered and it was just a different label. This mattress is completely different! It's obvious the quality of the one I got isn't as good as the photo on their website, completely wrong fabric, cheaper buttons, no handles, no tufting at the sides. Delivery was fine but it did turn up covered in black dust that I had to wash off my carpets and wall. They said I… Read Full Review

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★☆☆☆☆

“Hopeless company. Avoid”

Written on: 23/08/2016 by majoreyeswater (1 review written)

They don't answer their phones, they fail to deliver and forget "The courier team will try to contact you on the day of delivery 30 - 60 minutes prior to arriving to let you know they will be with you shortly". Hopeless. Awful customer service, couldn't care less attitude if you are lucky enough to get through… Read Full Review

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