Bedstar Reviews - www.bedstar.co.uk

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★★★★☆
3.5 / 5
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Latest Reviews

★☆☆☆☆

“WORST COMPANY I HAVE EVER DEALT WITH!!!”

Written on: 05/03/2015 by twinkle06 (1 review written)

Firstly, I went online and ordered a double bed and allowed 3 weeks before it was delivered. I was decorating my daughters bedroom and a few days after delivery I opened the parcel to find the foot board was not finished or painted. I emailed the company on Sunday Evening and gave it till Monday after lunch to phone them. All I got from the office was we have emailed the supplier and waiting on a response from them. I explained this was not good enough as they hadn't called them. I phoned… Read Full Review

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★★★★★

“No complaints what so ever. Customer service team were...”

Written on: 05/03/2015 by wolfco6 (1 review written)

No complaints what so ever. Customer service team were very polite, helpful and friendly, as were the delivery men. Was given an estimate of 10:15 - 12:15 delivery slot, and they arrived at 11:30! Everything from placing the order online to the bed being placed in the room went smoothly and was far easier and better than expected. Will definately be using agaim and couldn't recommend enough to others… Read Full Review

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★★★★★

“Website is easy to use. The filtering and comparison...”

Written on: 26/02/2015 by night56r (1 review written)

Website is easy to use. The filtering and comparison options are excellent and greatly assist the selection process. Additional costs for delivery and installation can add up which is a downside and can be off-putting particularly when you don't get to some of the costs until after you've selection to purchase. However if you are prepared to pay a bit extra it has one of the quickest delivery options and specific time slots I could find. It was also the cheapest product price across 7+ sites… Read Full Review

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★☆☆☆☆

“Still waiting after a month”

Written on: 20/02/2015 by 64Molloy (1 review written)

Despite me writing some emails to ask the whereabouts of my bed. They just say they will call me when is on its way its been more than a month now and Im still waiting… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 13/02/2015 by Jones2011 (1 review written)

After us having to chase 3 or 4 times as to where the order went, we eventually found out it was lost..... We asked to have the our order cancelled and money refunded. The company cancelled the order, but held the money. We noticed on the following statement that it hadn't been returned but decided that maybe we'd cancelled to late. The statement after however it was still there. After ringing numerous times we found out they will happily cancel an order, but keep the money. We now have to… Read Full Review

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★★★★★

“My day bed arrived in perfect order and first thing in...”

Written on: 12/02/2015 by ringchick1 (1 review written)

My day bed arrived in perfect order and first thing in the morning so i had the rest of the day to myself. its gone into a spare room so not used as yet but looks beautiful, just awaiting the new mattress which arrives next week but all in all very pleased… Read Full Review

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★☆☆☆☆

“Shambolic doesn't come close!!”

Written on: 10/02/2015 by bedstarshite (1 review written)

With so many alleged problems with the warehouse I am amazed this company is still trading. We are two weeks and counting now still waiting for our NEXT DAY delivery bed. I question whether this god awful company has ever acheievd a next day delivery at all. Customer service non existant with us doing the chasing after waiting in (at our expense and loss of earnings) day in day out with promises that it will arrive today. Difficult to contact, strangely, only line to be answered on most… Read Full Review

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★★★★★

“Bought a mattress from our spare room wasn't too fussy...”

Written on: 10/02/2015 by forcetont (1 review written)

Bought a mattress from our spare room wasn't too fussy over the quality but im happy with the product received it looks good value although haven't slept on it yet (doubt i will!) Website, service and delivery good, will use again i think when we update our own mattress… Read Full Review

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★★★★★

“truly superb. cant speak for durability as only just...”

Written on: 09/02/2015 by casioju8 (1 review written)

truly superb. cant speak for durability as only just got it but first impressions are its exceptionally good value. quality easily as good as more expensive mattresses tested in stores… Read Full Review

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★★☆☆☆

“Still waiting!”

Written on: 01/02/2015 by Davidson179 (1 review written)

My son stayed at home all day Friday for a bed which didn't turn up and they didn't even bother to call him to let him know and we couldn't contact them! Based on this wouldn't use them again… Read Full Review

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★☆☆☆☆

“Half a delivery, 3 attempts to deliver, don't use EVER”

Written on: 30/01/2015 by 233Steele (1 review written)

We wish we had read the reviews. DONT USE THEM, I am sure it's a small rented office, with a calor gas heater, a YTS kid and a bloke making a mint out of all of us. Delivery was meant to be Friday, didn't turn up. They reluctantly had to use another courier to have it sent Saturday. Only half of it turned up. I wanted to complain to the manager but he was always in a meeting. The rest of the bed turned up a week later. I emailed and complained and they have never replied. Days taken off of… Read Full Review

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★★★★☆

“Troy bunk bed”

Written on: 27/01/2015 by Slimgirl (1 review written)

I was extremely concerned about this company,I had already ordered my bed on the 5th jan 2015 and then I came across these reviews a week. After they had taken my hard earned cash out of the bank. I was given 2/3 weeks for delivery and received one email to say it had been proccessed,2 weeks later I emailed to ask about bed and they got straight back to me to say the colour of futon wasn't available so to choose another colour which I did,I asked when my bed would then be delivered and they… Read Full Review

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★☆☆☆☆

“Useless logistics and customer service”

Written on: 25/01/2015 by Fatima332 (1 review written)

Very poor customer service, lethargic, unresponsive and incompetent . Logistics : left hand doesn't know what the right hand is doing Avoid… Read Full Review

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★★★★★

“Excellent service- received text messages relating to...”

Written on: 20/01/2015 by breckyT (1 review written)

Excellent service- received text messages relating to delivery and the email gave a link updating delivery time every 5 minutes. Upon taking our old divan out we realised that the new one wouldn't fit due to the restrictions on the landing and Bedstar were very understanding and allowed us to replace the new bed with a different make/model of slightly smaller dimensions. Would definately recommend to others.Ordering online was very easy and phone calls only had a small waiting time before… Read Full Review

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★☆☆☆☆

“I would give 0 stars if I could.”

Written on: 16/01/2015 by Laurencast (1 review written)

I ordered my bed on Christmas Day for delivery on Tuesday 6th January as it was the only day that somebody was in my house all day, but nobody turned up. My mum rung up Bedstar when she got in from work to find out that it had only just been dispatched to Birmingham to be delivered to me and it would be delivered to me on either Thursday 8th or Friday 9th January, now I don't know if its just me but I am sure when you order something to be delivered on a certain day it should be delivered that… Read Full Review

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★★★★★

“I liked the price, the delivery option and the call on...”

Written on: 14/01/2015 by FrankyM321 (1 review written)

I liked the price, the delivery option and the call on delivery day to confirm the delivery "window". Great stuff. Didn't like the phone call to offer Extended Warranty: good for more expensive items but for me not appropriate: option to not have this call would be good…… Read Full Review

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★☆☆☆☆

“Late Delivery and Parts missing when delivered”

Written on: 12/01/2015 by DaltonClayton (1 review written)

I bought this Ottoman bed because it was a little cheaper than everyware else. I booked delivery for a friday, got the email saying all done and delivery booked for friday, got to friday, booked a day off work as you do, waited till dinner time, thought i call them as delivery site was not updated on website, so i thought i phone them, taken me about 40 minutes to get though, and when i did, a girl answered who sound about 12 years old and no very bright, and she say said i dont know, went off… Read Full Review

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★☆☆☆☆

“Incorrect description”

Written on: 12/01/2015 by Choatehk430 (1 review written)

Disgusting Company. I bought a bed with mattress from Bedstar for my son, when it arrived, no mattress!!! When I telephoned them they couldn't see the description I could, I sent them a screen shot, they didn't know where I got the description from as that wasn't what they could see, I sent them the web link they said it wasn't on the web link I had sent them, they said it must be a problem with my IPhone!! I searched on my husbands Iphone the same description with Mattress. They wanted to… Read Full Review

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★★★★★

“couldn't have asked for more polite and helpful...”

Written on: 12/01/2015 by MrJKYLE (1 review written)

couldn't have asked for more polite and helpful delivery men they went above and beyond to be help me,they were respectful of my home when bringing the bed into the room and removed all rubbish before leaving… Read Full Review

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★☆☆☆☆

“delivery”

Written on: 08/01/2015 by plMcMahan224 (1 review written)

Ordered because of next day delivery, order prossesed is all I gone. Four messages. They sent me PDF password not supplied. Tow more massages, a repeat PDF. ORDER CANCELLED, still no reply… Read Full Review

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