Bedstar Reviews - www.bedstar.co.uk

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★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“Awful service - shocking company DO NOT USE”

Written on: 26/05/2017

This company will take your money and not give you the product you have paid for. They don't care about their customers - it is all about money for them. AVOID THIS COMPANY - there are others out there. Customer service is shocking. I paid to have a mattress removed when I ordered 2 memory foam mattresses. They sent 3 couriers (not bothered about their carbon footprint obviously) - none of whom called to say they were nearby so we could meet them to take delivery. Was then told that they… Read Full Review

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★★★★★

“Very helpful customer service and easy ordering...”

Written on: 24/05/2017 by juunoMartez (1 review written)

Very helpful customer service and easy ordering process. Chose the next day delivery option and it arrived on Saturday! The tracking facility also narrows down the time of delivery so no waiting around. Would highly recommend this supplier.I particulary like the short videos on the website that describe the product, it's like being in the shop but at home! I chose the mattress based on this and the description and it was exactly right. The delivery drivers phoned to say they were 10 minutes… Read Full Review

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★★★★★

“Ordered bed frame and mattress. unfortunately the...”

Written on: 23/05/2017 by jmarshall1978 (1 review written)

Ordered bed frame and mattress. unfortunately the mattress was out of stock so they offered me an upgraded mattress for the same price...a saving of £30. Delivered on time, and kept me updated during the day of roughly what time they would be delivered. i will definitely order from them in future and will recommend to all my friends and family. In this day and age when good service is a rarity, i have found a gem… Read Full Review

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★★★★★

“I purchased a double bed from this company 20/04/2017,...”

Written on: 18/05/2017 by zoliver546 (1 review written)

I purchased a double bed from this company 20/04/2017, this is the second time I have used them. After I placed the order the communication and information from the people in the office down to the delivery men were all first class. I have never had such excellent customer service and would recommend this company to anyone… Read Full Review

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★☆☆☆☆

“long fulfillment time/delivery window”

Written on: 18/05/2017 by mack1965 (1 review written)

over three weeks after order and still no word on delivery, they were very quick to take a deposit. two emails sent for five days running, no reply to any of them. after 15 mins on phone, 10 of which on hold, i was told hat it was coming into the depot that same day, but unable to get a delivery date. would not recommend if your in a hurry for a bed… Read Full Review

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★★★★★

“very easy....very impressed with ease of ordering....”

Written on: 16/05/2017 by mwheelan34 (1 review written)

very easy....very impressed with ease of ordering. Took less thank two minutes to place the order. Confirmation text received immediately after order placed. Liked the questions asked at end of order re accessibility. Feel very confident that delivery will be as painless!… Read Full Review

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★☆☆☆☆

“customer service shocking will not be recommend to anyone”

Written on: 29/03/2017

orderd bed 5 weeks ago did not tell us it was out of stock .had a day off work awaiting for the bed no bed never phoned or email that the bed was out of stock after endless phone calls and emails bed arrived 5 weeks they had our money customer service staff need to retain on how to speak to there customers they were rude ,they never said sorry once will not use again.they did say I could have another bed but I needed to pay more… Read Full Review

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★☆☆☆☆

“Terrible customer service. They are happy to take your...”

Written on: 27/03/2017 by Matthewsxf465 (1 review written)

Terrible customer service. They are happy to take your money and then in the confusion with their third party delivery company they dont refund your money when they should. Avoid this company… Read Full Review

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★★★★★

“Ordered from Bedstar for the first time. A...”

Written on: 09/03/2017 by JeremyTussindo (1 review written)

Ordered from Bedstar for the first time. A mattressordered Friday evening and was delighted to have next day delivery. The order was easy to track an we got a phone call ten minutes before delivery. The guys who delivered were friendly and nothing was a problem. We had the mattress unwrapped and fitted by 9.30 am Saturday. Absolutely faultless service from stArt to finish… Read Full Review

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★☆☆☆☆

“Daylight robbery ”

Written on: 26/02/2017 by Devine4 (1 review written)

Don't even go there! The mattresses are not what they are advertised as! They say they are pocket Sprung with memory foam top, but when you inspect them they are nothing but cheap hard mattresses and the memory foam is 2mm thick and cheap and nasty, inside the mattresses is that cheap recycled fabric, like reclaimed rags and felt. I doubt very much they are even fire safe. Even the delivery driver said they were terrible and that the mattresses are made by immigrants who work illegally. We… Read Full Review

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★☆☆☆☆

“rubbish products”

Written on: 22/02/2017 by Lhanley (1 review written)

I honestly cant believe the dealings with this company AWFUL. Firstly delivery - you are given a date and time (apparently not guaranteed) but you have to take time of work to receive items. Then the loser of a delivery man (not a gentleman) dont help me with the product up the stairs following me having a STROKE after caesarean which i explained to him. Then yesterday the bed is delivered and i practically have to beg the same delivery firm (even though told it would be delivered by… Read Full Review

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★★★★★

“Email at 0930, then a Phone call 1000 to say nearby,...”

Written on: 10/02/2017 by leewor345 (1 review written)

Email at 0930, then a Phone call 1000 to say nearby, delivered and assembled at 1115 very happy. Seriously I am impressed with the speed of delivery and attitude of the two gentlemen who delivered the new bed frame… Read Full Review

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★★★★★

“Plenty of detailed information and selection in the...”

Written on: 08/02/2017 by beccytall (1 review written)

Plenty of detailed information and selection in the range of mattresses. There were helpful pictures to help you with your choice. The website made it very easy to shop… Read Full Review

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★★★★★

“After our old mattress finally gave in so we quickly...”

Written on: 07/02/2017 by zyfilamon (1 review written)

After our old mattress finally gave in so we quickly searched the internet to order a new one as quickly as possible, after a very well know company's website sent us around in circles we decided to look elsewhere. To be honest I had never heard of bedstar, I have to say after now using them I won't buy from any where else as their service was first class. We ordered the new mattress at 11:00 on the Monday morning and it was delivered at 09:00 on Tuesday morning, the communication from them… Read Full Review

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★★★★★

“was unsure about ordering a large item online but went...”

Written on: 06/02/2017 by jaywhitter (1 review written)

was unsure about ordering a large item online but went for it and wasn't disappointed. I was notified every step of the way right down to the precise time that the item would be delivered. My delivery day was a Saturday but a guy rang me on the Thursday evening to discuss more precise details of the delivery… Read Full Review

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★☆☆☆☆

“Worst online company ever!”

Written on: 06/02/2017 by WilsonCC123 (1 review written)

Customer Service experience terribly, worst company every do not buy from this company, fail to deliver, delay delay delay on refund! DO NOT TOUCH… Read Full Review

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★★★★★

“I recently purchased a new Silentnight Mattress on...”

Written on: 03/02/2017 by romareza56 (1 review written)

I recently purchased a new Silentnight Mattress on line from bedstar. I ordered the product on a Sunday evening and was totally amazed when I was advised of a free of charge delivery slot for tuesday! The on line ordering process was very simple and saved me time and money trailing around shops. I received a text after the on-line sale advising that the following day I would receive a time slot after 7.00 am by text as I didn't specify a time slot when ordering as I was available all day. The… Read Full Review

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Wilsoncc123's Response to romareza56's Review

Written on: 06/02/2017

worst company ever - customer service appalling, failed delivery, refund 14days!!!

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★★★★★

“I was kept informed of my bed delivery and the men...”

Written on: 02/02/2017 by MrAMultaz (1 review written)

I was kept informed of my bed delivery and the men rang me to let me know when to expect them. Overall, extremely good and pleasant, helpful men. Just hope my delivery and informing of time to be expected goes as well tomorrow as I won't be here - a nominated, named person will be here to accept my delivery… Read Full Review

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★★★★★

“As this was the first time I have even looked at this...”

Written on: 01/02/2017 by Pkulart1 (1 review written)

As this was the first time I have even looked at this site I must say that the choice of product, price, delivery and then to finish with excellent credit choices was exceedingly enticing. If the product I have ordered arrives on the chosen date as requested then, I will be even more pleased and would certainly recommend to my friends… Read Full Review

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★★★★★

“Ordered mid morning and it was delivered in less than...”

Written on: 31/01/2017 by STorson84 (1 review written)

Ordered mid morning and it was delivered in less than 24 hours, with a phone call after ordering, texts to give me delivery slot, and a call from the driver when en route. Offered to unpack etc. Price was comparable with others and lots of choice on their website. I wish every firm was this good!… Read Full Review

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