Bedstar Reviews - www.bedstar.co.uk

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Latest Reviews

★☆☆☆☆

“Worst customer service ever”

Written on: 08/04/2016

If you have a problem they will take DAYS to answer to your e-mails and won't solve anything. Last communication took them a whole week to reply with the same useless message. Meanwhile the issue drags on for over 45 days… Read Full Review

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★★★★★

“First I have to say that custmer service was beyond...”

Written on: 09/03/2016 by BTurska (1 review written)

First I have to say that custmer service was beyond helpful and friendly. Delivery very quick, all the parts of the bed securely packed. The assembly was quite easy I managed to put it all together by myself as my husband was away and we sold our old bed so I didn't had much choice anyway. The bed itself is very nice and sturdy. The colour is a bit different in real life that the one on the picture. My husband thought it's dark navy. I would say that it's like dark navy-black which looks very… Read Full Review

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★★★★★

“the mattress was delivered on time. I was sent an...”

Written on: 08/03/2016 by aburrows44 (1 review written)

the mattress was delivered on time. I was sent an text a day before to confirm the tday and time of delivery , and also two email confirming my payment. , I contacted customer services to double check the day and time they were very polite , The mattress was delivered by three men two carrying the mattress. And one holding the handheld computer for me to sign , the mattress is covered in two thick plastic protectors. Which took a pair of scissors to open it , I ordered the super king… Read Full Review

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★☆☆☆☆

“Complete waste of time!!!”

Written on: 26/02/2016 by IanAshworth (1 review written)

Ordered a new bed, mattress and headboard at a cost of almost £500 for next day delivery. Next day a bed is delivered - the bed delivered was wrong and half the price of the bed ordered, missing the headboard and with a damaged drawer. Customer services arranged for re-delivery of the correct bed and collection of the wrong one. Another delivery, another wrong bed. Customer services again tried to resolve and the same again. 3 attempts and 10 days after supposed next day delivery we still… Read Full Review

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★★★★★

“Quite Impressed”

Written on: 17/02/2016 by ZabrocP (1 review written)

Use the internet alot so i know what to expect with delivery/service etc and bedstar didn't let me down. My main concern was the delivery slots and communication but both were good. The product i ordered was cheaper on bedstar by about £20 than other retailers so this was the clincher but the overall experience was good… Read Full Review

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★★★★★

“Splendid service and a nice new comfy mattress. I will...”

Written on: 16/02/2016 by GodarldK (1 review written)

Splendid service and a nice new comfy mattress. I will be needing a new bed for my spare room soon and will be back in touch once decorated… Read Full Review

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★☆☆☆☆

“shoddy beds and dreadful customer service”

Written on: 08/02/2016 by Magsy00 (1 review written)

I bought a bed from bed star and the leg broke within the first week. I reported this and was asked to send photographs when I did I was told the bed wasn't suitable for carpets and this was what was breaking the bed. I've never heard this in my life. However they sent me new legs and I moved the bed onto a floor. The bed broke again. After several months ongoing contact with customer service (who rarely replied) I was told I was sent a cheque but this was never received. It was almost… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 04/02/2016 by Meier465 (1 review written)

I bought a mattress with 1 day delivery option, after it didn't arrive on Monday I tried to reach someone through the phone - no response whole day so I left a message on a voice mail. As there was no call back I called them another time on Wednesday and a really rude woman told me that there were SOME PROBLEMS (o, rly?) with my order and it's already on its way and will be delivered today at 7pm. Of course nothing happened, I heard exactly the same thing on Thursday and guess what? Still… Read Full Review

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★☆☆☆☆

“Shocking Service ”

Written on: 03/02/2016 by Grady157 (1 review written)

Never ever use this company, they use a rubbish delivery company, who have a serious problem in communicationg, my delivery was moved so many times i am dizzy, try and contact them and you get lie after lie. The quality of bedstar's products are rubbish, and dont expect to have the correct parts and screws to assemble, oh and waste of time contacting them for help. Overall would never use again, wish i could get a refund, and would not reccommend to anyone to use… Read Full Review

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★☆☆☆☆

“Terrible Service - AVOID”

Written on: 03/02/2016 by ArnavAndersen (1 review written)

Ordered a bed and specified a delivery date. on the delivery date (Monday) there was no communication and by 1700 the bed had not arrived, tried to call customer services but they were shut, 1 day off work wasted. called customer services on Tuesday morning and was told that the delivery driver could not find the address, I found this a poor excuse as I had left my mobile number with the order and even asked them to call an hour before delivery, I had no missed calls on the Monday so no effort… Read Full Review

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★★★★★

“Cant fault the service. My wife is happy with the new...”

Written on: 26/01/2016 by GMohan (1 review written)

Cant fault the service. My wife is happy with the new bed and headboard and the delivery was excellent with the men been extra careful as we had just decorated, many thanks!… Read Full Review

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★★★★★

“Exxcellent customer services cannot complain at all,...”

Written on: 13/01/2016 by KodallMrs (1 review written)

Exxcellent customer services cannot complain at all, my new headboard had to be delivered to a different address last minute and the customer services people could not have been more helpful!… Read Full Review

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★★★★★

“Really Pleased”

Written on: 08/01/2016 by Dimummy5 (1 review written)

New bed arrived and now installed and all i can say is WOW! it looks perfect, exactly how i hoped. Bit fiddly to put together put the end results were worth it. Bedstar were great throughout and helped me track delivery on the day. Cant wait to sleep in it now!!… Read Full Review

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★★★★★

“My Sons new bunk bed is up at last, took me a while to...”

Written on: 07/01/2016 by MikeGoddall (1 review written)

My Sons new bunk bed is up at last, took me a while to build! good solid piece of kit and will hopefully withstand the abuse! delivery was fine good company all in all1… Read Full Review

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★★★★★

“Prompt Delivery”

Written on: 07/01/2016 by SerioJoe (1 review written)

Our bedroom looks amazing, completely refurbished the room and this has added to it. Item arrived on time.Great item, great price and great service. Prompt delivery… Read Full Review

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★☆☆☆☆

“Mattress Returned - Over a month waiting for a refund..”

Written on: 07/01/2016

Terrible customer service, it's been over a month since the mattress was returned and still no refund. BUYER BEWARE! Buy elsewhere!… Read Full Review

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Nb1982's Comment

Written on: 24/02/2016

Worse customer service I have ever encountered. We've ordered a bed and mattress. Bed was rubbish, took months to return. They took both bed and mattress and denied that they took the mattress. No refund no mattress. It went from bad to worse from beginning to the end.

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★★★★★

“We have had this mattress for a month now its very...”

Written on: 06/01/2016 by JillTcmum (1 review written)

We have had this mattress for a month now its very comfortable we thought the price was very good and were amazed at the quality we would certainly buy another one in the future when required… Read Full Review

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★☆☆☆☆

“Only half of order delivered.”

Written on: 05/01/2016 by Woodit137 (1 review written)

Ordered bed frame and mattress but only half of frame delivered, The delivery driver said he does not know where the rest of the order is and I will have to chase it up, tried phoning Starbeds but no answer I have emailed but no response as yet, at least I have a mattress to sleep on tonight but at this stage I NOT impressed. … Read Full Review

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★★★★★

“Great sturdy bed, easy to assemble and just the right...”

Written on: 05/01/2016 by AlnaTrun (1 review written)

Great sturdy bed, easy to assemble and just the right size to fit in my pocket-sized room. Plenty of space underneath for additional storage as well… Read Full Review

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★★★★★

“This item arrived in record time from the supplier. It...”

Written on: 04/01/2016 by amarSan3 (1 review written)

This item arrived in record time from the supplier. It was easy to assemble, apart from the fiddly use of the supplied alum key. It is well made and takes a standard mattress. I would advise that 2 people are used for the assembly, unless you have very long arms! It looks great and I would recommend this to anyone wanting a sturdy, good looking wooden bed… Read Full Review

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