Written on: 30/01/2012
HSBC Block your account and reset your security number and will not speak to you until you have gone down to a branch with photo id and even then this is not guaranteed to work if the branch don't call through to the department who blocked the card. Happens every Friday its a really sick joke when you can't make mortgage payment because of a Mumbai call centre worker. Disgraceful service from the worlds local bank. (read more)
Written on: 11/02/2011
Called to warn the fraud team of my overseas travel (online service not working) the guy told me everything would be fine and even asked what made me think they might block my card. Obviously telling him it had already happened wasn't enough, he was clueless. My card got blocked, had to call to get it working, got blocked again, had to call a third time. Card was put on restriction: £100 a day withdrawal only. On top of the hassle of having to plan everything around ATMs, that doesn't even... (read more)
Written on: 13/08/2010 by truemanuk (2 reviews written)
HSBC is the worst bank in the world, their system is not safe, they do not use card reader to protect account, many money were stolen by hacker. (read more)
Written on: 08/12/2009
HSBC Plus account is a rubbish. Try not to fall for the so called benefits they are giving. I am just waiting for the 12 months to get over and get rid of this idiot account. (read more)
Written on: 20/08/2009
I have been a HSBC bank account plus customer for a year now and i have to say the account is exceptional. The tvl insurance is second to none and the addition of breakdown cover makes my life even easier. I have called them out twice now and on both occasions they have been able to fix the car at the side of the road. (read more)
Written on: 18/10/2008 by dave 0123
The HSBC plus service is an excellent account if its benefits are applicable to you. The travel insurance they provide is top of the range as opposed to the cheap ones you get elsewhere, the way I've done is that I put £250 into the 10% regular saver monthly that they offer and I found that over a year I earned over £100 in interest which covers the cost of the account and all the other benefits of the account such as the travel insurance, breakdown assistance, 3k life insurance, 6% credit... (read more)
Written on: 10/05/2008 by toopai (3 reviews written)
I was a very happy customer of HSBC; my salary is paid there, I do cash withdrawals, standing orders, international money transfer (GBP15.00 per transaction), and credit card facilities.
I was always happy with the prompt customer service and prompt transactions.
However, things turned for the worse when I lost my job.
I had to take up the overdraft facility, and without realizing I was overdrawn...
The following month, I was charged GBP25.00, and the next month (still overdrawn without a job)... (read more)
Written on: 18/04/2008 by blackknight (1 review written)
Dishonestly advertising in the UK that using your Debit Card Abroad is free of HSBC fees. This in my case has just not been true. HSBC applied a fee of (at least) £2.75 per £100 on every pound I drew from your own account BUT tell you its FREE and you will find it hard to discover how they have taken this fee. The secret is that HSBC do not show you the net cost of your ATM transaction Abroad. All HSBC show you on your bank statement is an exchange rate that HSBC have already removed... (read more)
Written on: 27/01/2007 by daverobin72 (1 review written)
Once the HSBC Bank Account Plus had been opened, and all transfers had been completed from my old account to the new account, I felt relieved after all the troubles I had with Natwest, until 2 months later... HSBC decided to close down and block my cash card without warning. I called in 3 times within 5 days to unblock, and the main reason was that head office picked out any applicant, and then they do further searched for over 15 years. If there are any judgements, even those that had been... (read more)
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As rated by real users
"Rubbish customer dealing" Read More
"Many years satisfactory service" Read More
"Rude Rude Rude!!" Read More
"A bad basic account" Read More
"Excellent Basic Account" Read More