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| Ease of use | 3.5/10   |
|---|---|
| Customer Service | 1.7/10 |
| Overall rating | 1.9/10 |
Full review by
Guest.
on 24th Jul 2008
User Rating : 2
Respect :
0
Good Points: Good online banking system though it does not get updated even if you transfer money between 2 Alliance & Leicester accounts.
Bad Points: Confused, abruptive, poorly informed occasionally downright rude customer service personnel.
General comments: Because of the poor interest rate I was getting with Alliance & Leicester (though I've been with them more than 18 months), I transferred my Current Account to another Bank using the other bank's automated transfer service (where all one's Direct Debits and Standing Orders) are automatically taken over.
Two weeks after this was done by the new Bank, A&L decides to electronically Cancel my Direct Debits - thereby cancelling the new Bank's details from these companies - causing me to sustain a penalty fee.
Now I have to do their work by providing proof, of what I can only say was their stupidity. They definitly can have proof of their arrogance.
Guest.'s review and ratings | 140 words
Review by
Guest.
on 29th May 2008
User Rating : 9
Respect :
0
Been with Alliance & Leicester building society for almost a year, no problems. The online bank account is easy to follow and track your in's and out's. The only thing i would say I dont like is that it doesnt update your balance in real time.
Guest.'s full review | 59 words
Review by
Emz01
on 22nd May 2008
User Rating : 0
Respect :
0
It took a lot of paperwork and numerous calls to transfer the running of my previous account to A&L. However, I stuck with it and proceeded with the bank.
I have only been with the bank for just over 8 months and have been charged approx £250 over three times for being overdrawn...sometimes for only £7. They basically charge you £5 per day. When opening the account, I asked for an overdraft of £50 which they didn't do. What annoys me about this bank and has caused ...
Emz01's full review | 177 words
Review by
Guest.
on 5th Mar 2008
User Rating : 1
Respect :
0
Alliance & Leicester Premier Direct Current Account seem to charge for everything, no exceptions. I have had payments from my business account returned for no apparent reason, not only would they not investigate why (apparently they hold no record - which would in turn be breaking regulations, I work for a bank and pretty sure of this) BUT they then charge £25 each for 4 failed transactions, and another £30 on top for going over drawn. After explaining this, I was referred to my te ...
Guest.'s full review | 168 words
Review by
blackwaterman
on 31st Dec 2007
User Rating : 5
Respect :
0
Alliance & Leicester Premier Direct Current Account is best ( then it's all YOUR fault)! Telephoning involves the now-normal muzak and long wait, at your expense. Transferring non-routine large amounts using their premium-rate CHAPS service failed twice, but I got refunds after writing complaints.
blackwaterman's full review | 69 words
Review by
HappyHarri
on 11th Dec 2007
User Rating : 1
Respect :
0
I was a Giro Bank customer and was swallowed up into the A&L. Tried recently to change to their 50 plus account from their premier account. Oh my goodness what a mistake. To keep it short the call center staff are impatient (probably overloaded with work) But they are not able to deal with any queries that are out of the normal processes. Should you wish to lose your hair, this is the bank to go with!
HappyHarri's full review | 117 words
Review by
FatboyZim
on 9th Nov 2006
User Rating : 1
Respect :
0
I recently incurred £520 bank charges in ONE month because my salary date was moved while I was travelling abroad, and all my Direct Debits failed - at £34 a go. AND then Alliance and Leicester charged £25 for paying a £5 Direct Debit.
SO inflexible I am going back to the bank I was with before I moved to A & L.
FatboyZim's full review | 87 words
Review by
Kittracat
on 4th Oct 2006
User Rating : 0
Respect :
0
I have been with A&L from before they took over Girobank. I recommended my husband switch from Abbey to A&L's Premier Direct Account and completed the application online. He received an official "Welcome" letter a few days later saying his application had been confirmed and requesting confirmation of ID. A few days after supplying this, he got an email (not a letter) stating that they had changed their minds and they could only offer him an ordinary current account. We sent customer services a r ...
Kittracat's full review | 240 words
Review by
dawlishpaul
on 27th Aug 2006
User Rating : 0
Respect :
+1
The customer service at Alliance & Leicester is appalling. If something goes wrong - like, say, stopping the wrong cheque, you cannot talk to the manager who deals with it, and as soon as you complain, it is passed to someone else who helpfully informs you it will be up to 56 days until your case is settled, and there is no way you can contact anyone. The front end customer service is not designed to solve problems. It has got MUCH worse since the interest rate increase, which they didn't automa ...
dawlishpaul's full review | 163 words
Review by
dtg
on 8th Aug 2006
User Rating : 0
Respect :
0
The Alliance & Leicester hardly send marketing material if requested not to, but don't bother using the helpline. It's a complete waste of time. It takes ages to get through to an advisor, and when you do (after you have set up all of the security anyone possibly want) they can't help, as they don't know the answer!
There isn't much of a branch service for a premier current account. They can't access your details in the absence of a debit card/cheque (account details) despite all of the ID y ...
dtg's full review | 142 words
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