Air Berlin Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Lost luggage, Lost medication, HELP”

Written on: 02/10/2014 by 0HPberlin (1 review written)

How can an airline that flies direct non-stop from Berlin to Chicago lose your luggage? Air Berlin can! On Sept. 30, 2014, Flight 7420 Air Berlin from Berlin to O'hare lost my luggage about 50 additional people did likewise. I need my medication in the luggage URGENTLY… Read Full Review

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★☆☆☆☆

“Never ever again”

Written on: 07/09/2014

I fly quite a lot and this was my second time on AB after a short flight to Crete in 1997. To make a long story short - the 2 biggest issues were: - The narrow space between the seats, Ryanair has more space! That would be OK on a 2-3 hours flight, but not 12 hours (TXL-AUH-HKT and back). Terrible. I am 1,88m and did not know how to sit. - Customer service: I do not know if the flight attendants earn enough or have zero training because they have no idea about customer service. At the end of… Read Full Review

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★☆☆☆☆

“Last time ever! ”

Written on: 30/08/2014 by Kenzie1966 (1 review written)

I've been trying countless times calling them and have not received any reponse. Booked a flight 4 months ago only to receive an email saying I now have a 6 hour stop over instead of what I signed up for which was 2 1/2. I've been on hold with Expedia for 3 1/2 hours try to change my flight and move it to another via air Berlin with a stop over of 2 hours like I booked for but they have no been response. I've heard horrible things about airberlin and still took a chance with them. Worst… Read Full Review

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★☆☆☆☆

“Another lost bag saga”

Written on: 13/08/2014 by Krams (1 review written)

Truly the worst airline ever. We went from lax-Miami-dusseldorf-Venice. Started on American, which oddly looks so good right now and then transferred to air Berlin. They lost 1 bag, that was tsa approved locked so I don't know if that is factoring into their "losing it". But worse even yet...is absolutely NO response from the airline in 4 days. They push you back to the local airport where I landed and had to report it missing...so this was Venice. What a joke. I call for an update, get a… Read Full Review

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★☆☆☆☆

“Packed in like sardines”

Written on: 23/07/2014 by Urquhartib481 (1 review written)

My family and I recently flew to Germany and flew Air Berlin, as we did in 2012, because we always had a good experience with this airline, even when it was LTU. This time something happened, it was as if it was a different airlines, the flight over and back was very uncomfortable and here is why. It looked as if more seats were added and leg room was less, being long legged it is bad enough on an airline as it is, but this was really bad. Not only were people paced in like sardines, the… Read Full Review

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★☆☆☆☆

“Lost bag, then found it, then lost it again!”

Written on: 21/07/2014 by Mathew132 (1 review written)

This is truly unbelievable. Flying ZRH-TXL-OSL. In OSL we were informed that our bags didn't leave Berlin TXL. They confirmed they had them in Berlin, and that they would delivered on the next flight. When the next flight arrived, I went back to the airport, but my bag wasn't on it, even though it was supposed to be. Now several days later they cannot find my bag at all, my holiday is completely ruined as I am stuck here without any compensation or assistance while I wait for my bag. The… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 16/07/2014 by nickmgibson (1 review written)

They lost my bags for 2 days and then when I have tried to get compensation I get passed from pillar to post finally being directed to the web site !!! Has anyone found the complaints area of the web site. Worst customer service I have ever experienced. They make Ryanair look like a slick operatio?… Read Full Review

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★☆☆☆☆

“Terrible. Customer Svc the WORST ever had contact with”

Written on: 09/07/2014 by Maryjane45 (1 review written)

Can you give No Stars based on customers Service? Story 1: In 2013, we took a flight from JFK to Barcelona, and had a 5.5 hour layover in Tigel Germany. Unfortunately even after the 5.5 layover, we never received our luggage. Also a downer, several people other than us were in the exact same situation. It took a total of 4 days to receive our luggage in Barcelona. Upon our return to the states, Air Berlin would not provide us with an explanation as to why the airline lost our luggage… Read Full Review

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★☆☆☆☆

“The Taco Bell of Airlines”

Written on: 24/05/2014

I flew Air Berlin business class from Los Angeles to Berlin in May 2014. The first leg of the flight was operated by American Airlines, the international portion by Air Berlin. Now, I'm going to say something about American Airlines (which I consider a crappy airline) that I never thought I would say: walking from American Airlines' business class into Air Berlin's business class was like walking from a five star restaurant into a Taco Bell. The first thing I noticed about Air Berlin's… Read Full Review

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★☆☆☆☆

“Quality check IGNORE us!”

Written on: 23/02/2014

We are trying to contact Air Berlin customer services to claima 120€ voucher offered to us last JULY 2013! They promised to contact us with an unsolicited mail when there was a solution.This NEVER happened! We have written more than a dozen emails...phoned customer services...contacted them through the social media.These just ask us to write another mail,this time @facebook. We received a standard email template in Feb 2014 thanking us for writing! NO ONE ANSWERS OUR QUESTIONS. Air Berlin… Read Full Review

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★☆☆☆☆

“Worst Airline Ever”

Written on: 08/01/2014

Air Berlin has to be the worst airline I've ever flown on and I've traveled all over the world. They lost our bags for 6 days and they were completely non-responsive. They don't have any way to contact them outside their website and even that is poor. Their service at the gate and during the flight was horrible. They were rude to the point of being abusive. The food was terrible, worse than most domestic flights. There was no customer service numbers that work when you call. They put you in a… Read Full Review

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★☆☆☆☆

“Customer Service is Abysmal! ”

Written on: 27/11/2013

I lodged a complaint with AB via their web-site approximately two months ago in regard to compensation for a three (3) day delay to our baggage on a flight from Krakow via Berlin to Oslo. The only acknowledgement I have received to-date is a e-mail generated complaint reference. As a result of the delay, I more recently made a call to AB (from Australia) and was informed that my complaint should be re-directed to Baggage Express. The response I received was from a Call Centre operator who told… Read Full Review

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Liz_N's Comment

Written on: 01/12/2014

Did you ever get reimbursed (or file a claim)? I am dealing with a similar issue with airberlin now. It has been well over a month since I first submitted my receipts. They are the worst!!!

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★☆☆☆☆

“AB is acting like a small business in a Turkish Bazar”

Written on: 26/11/2013

Due to overbooking, I gave up my seat on AB flight for a promise to get 400 Euros and next available flight. Afterwards,they started to negotiate with me over the e-mail on a lower compensation and when I refused to their offer, they came back with an improved one which of course was lower from the 400 Euros that were promised at the gate when they needed my seat. They are acting like a small business in a Turkish Bazar. it looks like I will have to take them to court to get my money… Read Full Review

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★☆☆☆☆

“AirBelrin cheats, rude service”

Written on: 19/10/2013

I tried to reschedule my booking. But to my surprise the price shown was higher than if I did a new booking (i'm not considering 60Euro rebooking fee which I understand). They cheat - when I rebook they show a higher price. lyiers... I tried to call them but they disconnected twice after a while when I asked them politely: "why ?". Poor English, I had problems with understanding them, they simply disconnected after a while. Seems that Hitler is alive there !… Read Full Review

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★☆☆☆☆

“Simply Don't Care”

Written on: 03/10/2013

Be warned, AirBerlin doesn't do customer service...except a bit on Twitter and Facebook. Here is my video experience in full Airberlinlostmybags.com I am still waiting for compensation at time of posting… Read Full Review

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★☆☆☆☆

“None of your business class”

Written on: 02/10/2013

Hard to believe this was a business class seat. Probably the most uncomfortable non-fully reclining seat that I have ever experienced. It was impossible to lie down since if you placed the seat in the "sleep" position, your feet lowered to the floor. What has happened to German engineering. It was a 10 hour flight- the reading light did not work and the "entertainment" system did not function. The food was good but probably the most I ever paid for a meal. Maybe I was just unlucky but I'll… Read Full Review

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★★★★☆

“great service and they found our luggage”

Written on: 20/09/2013 by k.k.byrne (1 review written)

Our JFK to Dusseldorf flight on Air Berlin was a pleasant experience and just as good as a transatlantic Delta or American flight. However, Delta did not get our luggage to Air Berlin for our transatlantic flight. Air Berlin went to great lengths to locate our luggage in New York and then get it to us in Nice, France. Lufthansa deserves some of the credit because they flew our bags from Dusseldorf to Nice. Our Air Berlin plane had the old business class seats that I feel are only comfortable… Read Full Review

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★☆☆☆☆

“Awful!Awful!Awful!”

Written on: 17/09/2013 by Svetlanaanya (1 review written)

I can't believe this company is still in business… Read Full Review

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★★☆☆☆

“IT IS NOT WORTHY AT ALL TO TRAVEL WITH AIR BERLIN”

Written on: 02/09/2013 by Zorefu (1 review written)

On August 23 I had a scheduled flight to Palma de Mallorca I was on time in front of the door: Air Berlin Palma de Mallorca. Nobody informed that Air Berlin decided to keep two flights, at the same time, for the same place which, of course, often confuses passengers who -like me- missed their flight because there is no adequate information from this airline. Their own employees told me that this happen very frequent. Air Berlin suggested that if I pay 640 Euros, I could get on another flight… Read Full Review

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★☆☆☆☆

“Worst Baggage service in the world - Air Afghanistan...”

Written on: 02/09/2013

My suitcase with life saving transplant medication is missing, cannot be in heat for days, and it is impossible to contact them either in JFK, Dusseldorf, or Nice - which is my route. Nor at the numberssupplied by them at the baggage service office. This is miserable andt their online tracking system continues to say "Tracing not complete - call back later. NEVER AGAIN AIR BERLIN… Read Full Review

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