Air Berlin Reviews
Latest Reviews
★☆☆☆☆
“horrible experience”
Written on: 24/04/2013
I was travelling with my baby from LAX to Germany and then Spain. The whole trip was, unfortunately, with Air Berlin. I called three times before I bought the ticket to make sure they would return the stroller to me at the gate, since I was travelling by myself and I was carrying the Maxi-Cosi. They assured me they always do, but they were lying to make a sale. I had to get the stroller at baggage claim and cruise airports with the maxi cosi, my baby, a huge diaper bag, and jackets on my... (read more)
★☆☆☆☆
“How much #airberlin values a day work lost ..”
Written on: 07/04/2013
@airberlin_com How much #airberlin values a day work lost ... 10E (for food) @Airberlin flight to Krakow CANCEL. internet pay it yourself (read more)
★★☆☆☆
“Awful would never fly with Air Berlin again”
Written on: 20/03/2013
Have recently returned from Phuket Thailand flying from Manchester Uk with Etihad then changing in Abu Dhabi and continuing to Phuket with Air Berlin. etihad use Air Berlin as one of their one world partners. I can't understand why Etihad use this airline as there is really no comparison, flying with Air Berlin felt like a no frills charter airline. seating was cramped and uncomfortable, cabin crew were rude and u interested in the passengers, quality of the food was poor only offered any... (read more)
★☆☆☆☆
“An incredible contempt for accountability”
Written on: 15/03/2013 by Mortenjytte (1 review written)
April 2012 we traveled from Faro, Portugal via Palma de Mallorca to Copenhagen after 3 months stay in the Algarve. We brought our dog, a 4-year-old Golden retriever and 3 suitcases. We arrived in Copenhagen at 5 p.m and got a big shock, our dog was not with the plane. Novia, Air Berlin's handling partner investigated the case and found out that she was forgotten in Mallorca. After a period of anvioux waiting we were told that she would be send via Berlin and arrive in Copenhagen at 11 p.m. ... (read more)
★☆☆☆☆
“reservation problems online ”
Written on: 12/03/2013
I made an on-line reservation from Miami to Munich and paid for it online wih my credit card. They never made my reservation and took my $ 1550. 5 days before the flight I had to rebook for 2150. I checked my credit card and they took the money. This is a $ 600.00 mistake. The people I worked with trying to resolve the issue were making mistakes with what i told them because they did not speak English fluently. i was told by one of them that their computer makes mistakes because of the... (read more)
★★★★★
“really enjoyed their service”
Written on: 27/12/2012 by Marinase (5 reviews written)
had a flight from London City to Hannover - very good, service was excellent and would certainly use their again (read more)
★☆☆☆☆
“Rude staff. Unethical company. Unreliable schedule.”
Written on: 21/12/2012
Do not travel Air Berlin. I made a booking for my niece with my miles with American Airlines. The trip consisted American, Ethihad, and, unfortunately, air Berlin. American accepted the bags according to the policy. When the passenger got to JFK, the Air berlin folks changed the rule midway! They said Air Berlin has different rules. To make their fake case valid they connected Ethihad with this, which by the way a wonderful airliner. When a booking is made through an airline, as long as the... (read more)
★★★★☆
“AirBerlin business class Berlin TXL - New York JFK”
Written on: 20/12/2012 by s_goldman (1 review written)
Germany’s second largest airline after Lufthansa, has much improved since last year; particularly in C class, with a brand new cabin on-board their recently purchased A330-200s. It has a couple of hubs in Germany: Düsseldorf (DUS), and Berlin-Tegel (TXL). Flights to New-York JFK operate daily from both hubs, which we found quite practical. From what we experienced in C class, Airberlin is not a "low cost" anymore; though rates remain much cheaper compared with Luthansa, Air France or... (read more)
★☆☆☆☆
“Stollen item from a check in bag”
Written on: 17/12/2012 by Liloggh
I just returned home( zurich - vienna ) and realised a expensive pafume is missing from my bag ! It was gift rapped on the top of all clothes and was a xmas present from family . If you travell airberlin get urself a good lock on your suitcase (read more)
★☆☆☆☆
“Unresponsive, Uncaring, Incompetent and Disrespectfu...”
Written on: 17/12/2012
It is a very bad sign when "customer care" cares less than the people managing the flight itself. Following a disastrous trip with Air Berlin, I have spent over a month trying to get a response from Air Berlin's so-called "customer care" department with respect to a claim for delays and lost luggage. They have ignored e-mails for over 4 weeks, not even showing the decency to acknowledge receipt of my e-mails. Beware of these inconsiderate and careless Germans. (read more)
Markovic's Comment
Written on: 05/01/2013
I spent more than two months to get their response to get refund for canceled flights. So they left me with no choice than ask my Bank to despite Air Berlin transaction. Very disappointed with their so called customer care service.
K. Markovic
Melbourne
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Anrufen's Comment
Written on: 11/02/2013
I am now experiencing the exact same treatment. I was today told that there was no one to speak with and that all communications had to be by email and/or mail. This was after I filed all required reports and a preliminary claim and sent emails and letters to Air Berlin, which told me tafter a month that my situation had been turned over to its Customer Service. The woman on the other end of the line told me bluntly that she would not speak to me further about the matter, and actually said that I would have to wait for Cusotmer Service to respond to my earlier emails because they had so many lost bags to deal with !. Fortunately, I have a law degree and plan suof filing suit in the US over this matter unless it is quickly resolved.
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Amadeus1's Comment
Written on: 13/05/2013
I agree. Customer service non existance. They dont answer the phone and dont respond to e-mails. I am still trying to get them to respond to my complaint and return my money after my flight flight was cancelled due to bad weather 3 months ago.
Nevr use them again.
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Showing 1 - 10 of 55 Reviews
★★★★★
“Really confortable onboard experience”
Written on: 06/11/2012 by skimch93 (1 review written)
I flew on a domestic flight MUC(Munich)-TXL(Berlin Tegel)-MUC(Munich) and I noticed that they treaten the customer as a real guest in order to let you enjoy every minute of your inflight experience. Confortable check-in, boarding and seats. What did really impress me was the kindness and the politness of the flight attendants, who where ready to satisfy each customers' request. Another relevant aspect concernes the onboard meal: it is one of the few european airlines to offer a hot snack and... (read more)
Andrei123123123's Response to skimch93's Review
Written on: 02/12/2012
The worst experience I ever had other then Delta. The flight was delayed twice, they rescheduled to the most inconvenient flight, without asking me what I really want or would we be on time. The food was disgusting, they did not let extra 2 kg in overage and I had to pay like 120$ extra which negated any savings of what I was bringing, After I filed a claim with insurance company they were reluctant to give their number to me or any other information .. totally waste of time and money. I would suggest you buy more expensive airline tickets instead of dealing with air Berlin.
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★☆☆☆☆
“Terrible customer service”
Written on: 29/10/2012 by cantepien (1 review written)
I had booked for flight EY1402 (Berlin Tegel to Abu Dhabi) on July 24th in code share with air berlin (AB7494). My air Berlin experience was a real nightmare. After late boarding due to last minute plane change for technical reasons, the flight was finally cancelled with all passengers requested to leave the plane and retrieve their luggage. On the next day in the morning, I was told to take same plane again which went fine. Below are details of what went wrong: Check in a. Inability to... (read more)
★☆☆☆☆
“Can anyone get an answer from customer service”
Written on: 29/10/2012 by Lucy0802
I have had one reply asking for photos of damaged luggage and bank account details. I have replied daily but unable to get a reply. The man a the baggage section was rude and would not fill out a damage report. The customer service at the airport was nice but as the other customer said all nice but nothing done. Is there a governing body that can be contacted? Any help would be appreciated. I wont fly Air Berlin again or into Germany with any airline. I fly two others and they was... (read more)
★☆☆☆☆
“Lost Luggage Terrible customer Service ”
Written on: 28/10/2012
I took a flight from JFK to catania Sicily via Berlin and Dusseldorf, When I arrive in Catania my luggage was not there. THree months later I still have no luggage and no response on getting any thing from Airberlin They did write a e-amil telling me they found a Piece of Luggage that looked like mine but was not. I sent pictures and described the contents. I try to call there Customer service everday and no response they are always busy and tell me to send a E-mail or Fax. I faxed them... (read more)
Muchachita66's Comment
Written on: 20/11/2012
I agree the WORST CUSTOMER SERVICE: by email they answer the first time 3 months ago, they never answer bu phone, +49 30 34 34 19 19. They broken my baggage and i saw how they did it! TERRIFIC
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★☆☆☆☆
“Excessive Delays, Lost Luggage, Uncaring Service Team”
Written on: 11/10/2012
Delays happen, luggage gets lost, but so long as an airline tries to make ammends, people move on and forget about it. Not so with Air Berlin whose "customer care" division seem to be a bunch of cowardly, lying, evasive and incompetent people. Behind all the empty rhetoric ("sincere apologies ...etc."), is a carefully orchestrated plan to evade all responsibiliy for Air Berlin problems. In my case, my flight from JFK to Rome was delayed for 9 hours, and luggage was lost for 5 days. Adding... (read more)
Harrywd's Comment
Written on: 04/01/2013
I agree. Air Berlin's customer care staff are the worst, most unresponsive trash in this industry. I too waited over 4 weeks for a response. And that response was just a list of standard excuses as to why nothing was their problem.
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★★☆☆☆
“Horrible Seating”
Written on: 08/10/2012
If you are tall or have long legs, avoid Air Berlin, especially on their long distance flights. The distance from one seat to the one in front of you is miniscule. it is very short front to back. If the person sitting in front of you moves his seat backwards, you will have very little room for your legs. if there is someone sitting next to you, you will have absolutely no room to move your legs at all. You will sit in an extremely cramped position for the entire flight, a form of torture and... (read more)
★☆☆☆☆
“Problem with payment”
Written on: 01/10/2012 by Bryloczek (1 review written)
I brought ticked on airberlin.com and i got message that i got reservation, after few days i check my bank account and they didnt take the money, so i call to the support center, and tried to pay again and shes tellin me now is the ticked more expenssive so i said whatever just pay, and on the same day i write to germany a email what is goin on with my payment, and after 4 days they send me a msg that they receive the payment. But again i checked my bank and againthey didnt took money, so... (read more)
★★★★★
“Great friendly service”
Written on: 28/09/2012 by schinderhannes
I travelled with Air Berlin last Sept. to Germany. The service I received on the trip reminded me of the 60s and 70s when Airlines had some respect for their customers. I certainly will fly with thwm again on my next trip to Germany or Europe. (read more)
★★★☆☆
“Great value for the price you pay”
Written on: 31/08/2012 by SuMao (8 reviews written)
Airberlin is a German airline. Pricely it's located in the middle between airlines like Germanwings (cheap) and Lufthansa (expensive). Prices are alright (from 39€ I believe) and you even get a free drink and snacks on a short flight and 20kg luggage is within the price. I used it a couple of times as it offers a broad variety of destinations. I would definitely recommend it to everyone. (read more)
★☆☆☆☆
“Customer service is an absolute joke @ AB!!!”
Written on: 16/07/2012 by Sun2012 (1 review written)
AIR BERLIN!!!! DO NOT FLY WITH THEM!!!! Submitted a claim on a lost baggage @ the 4th of July and today is the 16th!!!! Helllllloooo!!! I will never fly this airline in my whole entire life again. Customer service is an absolute joke! Not just bad experience; look for yourself folks, Google it if you don’t believe me. Not to mention that the luggage is the part of my 10 months old baby’s car seat part. Important part! Go figure! For your next vacation save yourself some headache and DO... (read more)
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Showing 11 - 20 of 55 Reviews
★☆☆☆☆
“so much for customer loyalty”
Written on: 19/06/2012
Sitting in JFK waiting for the plane from Berlin for 10 hours, not sure even if we are going to fly to Berlin. Had separate ticket for the same company from Berlin to Moscow. When I was checking in for the second time I asked to change this ticket since I am not going to make this flight. This was not even entertained as an option. I was told I have to pay a fee and the price difference even though this 10 h delay is their fault! Unbelievable. No information availble, it is 1 am in the... (read more)
★☆☆☆☆
“my worst air experience”
Written on: 15/06/2012 by unhappypuppy
Rude. Hidden costs. Actually Air Berlin attendant was snickering at my distress while they charged me some outrageous rate for being 2 Kg overweight (which Air Europa and Air France did not even notice). (read more)
★☆☆☆☆
“Air Berlin demands cash from only NON-German passengers ”
Written on: 03/06/2012 by Kathy79 (1 review written)
My husband and I flew from Dusseldorf Germany back to Miami on Saturday June 2, 2012 on Air Berlin flight number 7000 at 9:10 A.M. . We checked in 2 suitcases and we each had one carry on small suit case. The same exact carry on cases that we had brought with us 10 days earlier with the same air line Air Berlin flight number 7001 on May 23, 2012. At the ticket counter in Dusseldorf they did not say anything about any weight limits on carry on bags. Right before we boarded the plane they... (read more)
★★★☆☆
“Air Berlin, fast decline of customer orientation”
Written on: 19/05/2012 by blauemadeleine (1 review written)
I have used AirBerlin for many years and I used to be a true Fan. However, since this year (2012) a lot has changed. In February I was informed that my flight from Nuremberg to Rome had been moved ahead one whole day. I was offered 25€ compensation for the disadvantage. (I had to find someone who´d work for me/take an additional day of holiday/book an aditional night at the hotel). I received a computer generated answer to my letter of complaint, and no further communication since.... (read more)
★☆☆☆☆
“A bad trip”
Written on: 13/05/2012 by bumbum1
Two years ago, April, I think , David Potts and I, Mary Richards, flew from London to Miami on Air Berlin. The trip was very satisfactory. So this spring David and I needed a flight from Lisbon Portugal to Miami. When I saw a reasonable flight on Cheap O Air using Air Berlin I bought two tickets. We were first in line to check in in Lisbon. Here we learned our baggage could not be sent through to Miami but we had to pick it up in Palma Mallorca and check it in again. We... (read more)
★☆☆☆☆
“Do not fly Airberlin”
Written on: 05/05/2012
The worse service for Baggage tracing ever!! My luggage got lose and after they found it they refuse to deliver to my place, even that I was fliying the next day with Airberlin again. Unfortunately could not change my flight but I will do my best to avoid this Airline in the future. (read more)
★★★★★
“THE ONLY WAY TO FLY ”
Written on: 29/04/2012
Excellent airline, service, staff, food, connections, Germany efficiency. Booked flight SFO to MUC in morning departed that afternoon. We were offered a brandy when it was time to go nite nite. Everybody was offered three newspapers and goody bag like US airlines give first and business class passengers. Children got a metal box full of things to do. We got two or was it three hot meals with wine or beer at no additional cost. AIR BERLIN is a low cost airline that delivers high... (read more)
★☆☆☆☆
“Avoid AirBerlin if you can!”
Written on: 23/04/2012
The best way to judge a service or product provider is the way the handle things when they go wrong. And of course in the airline business a lot of thing can go wrong. Therefore there are regulations form different national and international legal bodies, like e.g. IATA and the European Union, to protect the customers. Unfortunately AirBerlin does not follow these regulations. I have described what happened to us on a web site that I have created - www.avoidairberlin.n.nu - as it would be... (read more)
★☆☆☆☆
“The WORST experience ever!”
Written on: 12/01/2012 by zaga21 (1 review written)
We flew from Berlin to Dusseldorf and Dusseldorf to Miami with airberlin and Miami to Denver with American Airlines on Jan 6, 2012. It was an award ticket through American Airlines. We had a 5-month-old infant with us. In Berlin the crew spoke little English, so when we asked for 'deliver at the gate' tags for the baby's stroller, they checked in the stroller as regular baggage all the way to Denver (we found out about it in Dusseldorf). In Dusseldorf we were told the stroller was in the... (read more)
★☆☆☆☆
“terribly rude service, tried to cheat me... DONT FLY AB!”
Written on: 07/11/2011 by ChristaMartina
The service at the airport was incredibly unpolite, they forgot my meal order (tried to convince me that it was my mistake, that i didn't inform them about my special diet. in the end, the attendant realized she was wrong, but no apologize was received), i got expensive stuff stolen from my bag by them, they made me purchase the return ticket at the airport without telling me that the air company doesn't fly from California to Europe after November. Therefore my flight date were not... (read more)
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Showing 21 - 30 of 55 Reviews
★☆☆☆☆
“Air Berlin- The arrogance supercedes their disrespect”
Written on: 12/10/2011
Dear Mr.CEO DEAR AB TEAM, Here is a letter I wrote to my travel agent and all my friends- but don't worry, bad news travels faster! Dear ::: I will send this email to the CEO, and the customer service of Airberlin and will make a point of it to find an internet site to post it, but I would appreciate it if you would do the same with your channels of communication. It has never happened to me before and as you know I tend to travel quite often. I am not a HON client but still this was a... (read more)
★☆☆☆☆
“Air Berlin Website System Errors”
Written on: 05/10/2011
We booked a Ticket in March 2011 for travel, Salburg to Rome. When we arrived at the Airport at 7am for an 8:40am Departure Flight as per our ticket, there was nobody there. We waited for the Ticket Information counter to open, we were told that the Ticket is for travel on the 9/11/11, not 11/9/11 and were also told by the consultant that Air Berlin does frquently have system errors on their website.We could not have made such a mistake due to the way the Air Berlin Website is set up,... (read more)
★☆☆☆☆
“Worst Flight and Service ”
Written on: 28/09/2011 by zverevay
Not only did my luggage get lost for days, all my luggage was broken and ripped when I finally received it!! The day after I landed I went on a pre-planned trip to Prague and had no clothes and absolutely nothing with me. It was hot and disgusting and I ended up getting such bad blisters that I could barely walk, all because this ridiculous airline company couldn't bring my luggage from a town that was an hour flight away! (My layover was in DUS and I was going to NUE.) I was promised my... (read more)
★☆☆☆☆
“AIRLAUDA lost our luggage way to H10 GranCanaria....”
Written on: 27/05/2011 by eisposta
AIRLAUDA lost our luggage way to H10 GranCanaria. They have broke and lost half of our golf clubs and equipement and they have still not refund us while we did severla requests. AIRBERLIN does not want to refund!!!! I would suggest not to fly AIR BERLIN ever since their service is bellow every expectations!!! Polona Kobale (read more)
★☆☆☆☆
“Beware of this Airline they have hidden fees if your...”
Written on: 27/04/2011
Beware of this Airline they have hidden fees if your flight has a stop somewhere in Europe before arriving at your final destination and you need to cancel your ticket for some reason they don't refund you that flight and they charge you 200 dollars also! be very careful they have terrible customer service as well i definitely would not recommend them to anyone i know. (read more)
Guest's Comment
Written on: 18/07/2011
Not just hidden fees their website is really bad and it cost me $300.00 they don't have the option there for roundtrip so i didn't check that box and i put the right dates and even like that "my ticket was one way" so i have to cencel it and also pay $300.00
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★☆☆☆☆
“One segment of 4 in a RT ticket from Paris to Palma de...”
Written on: 19/02/2011
One segment of 4 in a RT ticket from Paris to Palma de Mallorca was operated by AirBerlin. On none of the other segments was baggage weight in question but AB charged me 10Euro per KG. You could buy new cloths for that much. I find it close to extortion. Being in a new country and want to buy gifts but the transport penalty is very painful. The extra cost of that one segment cost me 80Euros (2 persons travel) which takes the entire RT cost more than many of the competitive flights... (read more)
★☆☆☆☆
“Lost our luggage and then took 4 days to return it to...”
Written on: 17/09/2010 by jimmyb1977 (2 reviews written)
Lost our luggage and then took 4 days to return it to us - not great when you are on holiday.
No apologies and poor service - I will never ever use them again.
(read more)
Guest's Response to jimmyb1977's Review
Written on: 28/06/2011
Wow airberlin lost or misdirected my husband luggage during a business trip. Hope they send it back before he leave. I have to tell you beware they have terrible. Customer services. I hope he get a refund.
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★☆☆☆☆
“I fly round trip internationally at least twice a...”
Written on: 29/08/2010
I fly round trip internationally at least twice a year. This was my first time taking Air Berlin and I will never make that mistake again. The only positive experiences was dealing with the check-in counters on both ends as well as the customer service rep on the phone when I called to change my return flight.
1. Flight Delays (check online and you will see their rating is well below others for being on-time.
2. Horrible Seating: I am 5'5" and my knees were touching the seat in front of...
(read more)
★☆☆☆☆
“In May we booked a ticket with Air Berlin. The payment...”
Written on: 07/08/2010
In May we booked a ticket with Air Berlin. The payment was accepted and everything looked good. Then Air Berlin wrote saying that there had been a glitch in their system and that our payment details hadn't been recorded properly. We gave them the details again and was told, over the phone, that now everything looked OK. A month later we received an email saying thatif we didn't pay, our ticket would be cancelled. We called again and got a rude customer service rep. who hung up on us. Since... (read more)
Deborah Bezahler's Comment
Written on: 08/05/2011
I found this review very helpful because...I had planned to use them for a trip to Europe using Business Class.After reading your reviews I think I will
<br/>use another Air Line
<br/>
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★☆☆☆☆
“flight personnel very friendly, check-in super, so far...”
Written on: 25/07/2010
flight personnel very friendly, check-in super, so far i was very happy and for that cheap price...
but that changed inside the plane: concrete seats, kind of a bummer when you fly long haul during nightt from us to europe. i am only 5' 7 but the space in front of me was so tiny, my knees constantly pressied against the front person. i felt so claustrophobic i had problems to breathe, i didnt know a feeling like that before in my life
and the seat didnt stay reclined. i had changed seats...
(read more)
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Showing 31 - 40 of 55 Reviews
★☆☆☆☆
“Airberlin -- don't bother!!!! The most cramped plane I...”
Written on: 23/07/2010
Airberlin -- don't bother!!!! The most cramped plane I have ever traveled on -- including short haul flights. I usually fly discount airlines so I can have $$ to spend at my destination point. But, there were no individual screens for entertainment or movies. My earphones had a short so I couldn't even listen to music on my headset. I knew I made a mistake when there wasn't even an air vent to control the flow of air above me. I've never flown on such a cheap airline that even the flow... (read more)
★★★★★
“My ratings are in the context of this being a budget...”
Written on: 13/06/2010
My ratings are in the context of this being a budget airline -- on my ARN-TXL flight, the food was a muffin bar, which was fine for a two-hour flight, and the quality of the muffin bar was excellent :-) On the second flight (TXL-CGN), the food was a small bag of chips (or crisps, if you're from the UK), which were also nice, and fine for a 45-minute flight. Neither of these options is super-brilliant food, but I wouldn't expect more on such short flights, and certainly not when I'm only... (read more)
★☆☆☆☆
“The plane abruptly lost pressure over the Alps. It...”
Written on: 26/05/2010
The plane abruptly lost pressure over the Alps. It dropped 15,000 to 20,000 feet in a minute or two. It was terrifying. Something is seriously wrong with this airline. (read more)
★☆☆☆☆
“There were several issues on my flights. I had a...”
Written on: 09/01/2010
There were several issues on my flights. I had a round trip flight. While on a lay over in Berlin there was a delay and after 45 minutes we were told that the luggage was not loaded yet. That wasn't so much an issue except on the way back the BIGGEST complaint I have is with comfort on the flight. While flying back, both my girlfriend and I had severe ear pains as we were descending. This hasn't happened since I was a child, and my hearing has been dull since. I think that there is an... (read more)
★☆☆☆☆
“I have read a number of reviews of Air Berlin before...”
Written on: 02/07/2009
I have read a number of reviews of Air Berlin before buying tickets for my family.
I would really want to know if good reviews were done by passengers or Air Berlin employees.
This is one of the reasons I write this one. The whole experience was not positive at all:
Starting with check-in, which was taking sometimes more than 20 minutes for one passenger/family.
Slow check-in caused late departure, which lead for missing connection flight.
Food was very poor and kids meals, which were ordered...
(read more)
☆☆☆☆☆
“What can I say.. I made the mistake of flying with...”
Written on: 12/01/2009 by shaolintl (1 review written)
What can I say.. I made the mistake of flying with them with uninsured suitcase. The suitcase was lost and although they confirmed this, they did not gave the compensation they promised. Later, they gave some of the money. Just one comment if you plan to use their services, always insure your luggage with a private insurer so you will not have the misfortune of having to speak with them directly. (read more)
★☆☆☆☆
“On 7th July 2008 my partner and I were due to catch...”
Written on: 20/08/2008
On 7th July 2008 my partner and I were due to catch the 12:25 flight from Valencia to Palma de Mallorca via Air Berlin. We were through to the departure lounge by 11.30am and waited patiently for our flight. 12.25 came and went without news other than the 'delayed' message on the TV screens, and nobody, including my partner and me, was quite sure whether to leave the departure lounge or wait for news as there were very few airport staff present to ask for information. Eventually, at 13.30... (read more)
★★★★★
“Leaves other budget, Easy Jet and Ryanair airlines...”
Written on: 07/06/2008
Leaves other budget, Easy Jet and Ryanair airlines standing.
I have flown from Germany to UK & return many times with Air Berlin
(read more)
★★★★★
“Excellent service from a very low cost airline. Got a...”
Written on: 17/12/2007 by rberridge
Excellent service from a very low cost airline. Got a great deal on tickets due to early booking.My wife is disabled and Air Berlin left her with nothing but great memories of her first ever flight. They could not do enough for her. A very good flight with a great touch of complimentary sandwich and hot drink. Cabin crew and captain kept us up to speed with our position with regular updates.Overhead DVD provided lots of information as well as a bit of Mr Bean to kep us all amused.I would... (read more)
★☆☆☆☆
“Stanstead / Glasgow return. Flight out OK on an old...”
Written on: 25/06/2007 by richmc (2 reviews written)
Stanstead / Glasgow return. Flight out OK on an old Fokker 100, except for cold coffee and bag of crisps for in-flight service. Aircraft couldn't be started for return flight due out 18.00, no information on what was happening till 20.45. Were not given options as per Montreal agreement, and put up in motel for night. No effort to find an alternative carrier or explain rights. Only AB staff member available was one junior who knew nothing. Got to motel 23:00, flown out 9:40 next day, no... (read more)
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Showing 41 - 50 of 55 Reviews
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Reyesii's Comment
Written on: 17/12/2012
My experience exactly!! Customer Care does not exist.