Call 18185 UK Reviews - www.call18185.co.uk

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★★☆☆☆
2.5 / 5
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Latest Reviews

★★★★★

“Tremendously good value”

Written on: 25/02/2015 by ykPennington268 (1 review written)

I have used 18185 for two years and things have gone very well. Occasionally, I don't get through first time, but always do the second time. I have never been cut-off. I have a direct debit arrangement, so they deduct the money according to their bill - which is always extraordinarily cheap. UK national calls are free, and when I recently rang Los Angeles it was 1p per minute. I regularly have to participate in a tele-conference based in France lasting at least one hour, and my subsequent bill… Read Full Review

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★★☆☆☆

“Fine when it works”

Written on: 18/01/2015 by Jazmine321 (1 review written)

I've been using this service for about a year now - not every week but had been fairly happy with call quality and the price is good. BUT it's a dreadful service if things don't go right. It's impossible to contact anyone and the website is one of the worst I've seen in a long time. Today, after just 25 mins, I was cut off mid-call with the message that "for security reasons" I'd reached my limit for the day and to try again tomorrow. Tomorrow! Well gee, thanks. That's kind of you letting me… Read Full Review

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★☆☆☆☆

“registration process impossible to complete”

Written on: 06/11/2014 by SterlingReilly (1 review written)

I was totally unable to complete the registration process. On the first line of the form the screen cut out when I tried to move the selection dot from "Mr" to something else. Then I tried leaving it as "Mr" and continuing with the following items. But every single time, and I have tried at least 30 times, the screen cut out before I was able to complete it. It moved on to another screen which then froze, and I had to start again from scratch. Another little twist is that you can't… Read Full Review

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★☆☆☆☆

“Rubbish rubbish rubbish cons”

Written on: 26/10/2014 by Ayaant434 (1 review written)

I joined right now and decided to make a call. It keep saying " we have a limit, you reached the limit". I have not even made any calls yet... This is C0N. I think these people only interested to my Credit Card details. Also, there is no way that you can speak to customer services.. there is NO customer services at all… Read Full Review

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★★★★☆

“Not easy to connect”

Written on: 23/06/2014 by blablabla6754 (1 review written)

I have been using this service for many years, and at first it was very good. Excellent rates, easy payment by Dir debit, good detailed invoices, and I was using it from my landline or from my mobile phone. Problems have appeared recently. First, the service stopped working with my landline. When I contacted 18185 cust services, they told me the problem is with my landline provider (Post Office UK), that they block services such as 18185. I think the reason the landline provider blocks those… Read Full Review

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★★☆☆☆

“Skype for Landlines is Cheaper and Safer ”

Written on: 09/04/2014 by Bainhe87 (1 review written)

The 18185 service worked fine for me for a while, the call quality was good and had no issues with double billing from my phone service provider. However, as 18185 require you to set up a debit order and if there are ever any problems with billing, say goodbye to your money and forget ever being able to sort it out. If you click customer services on the website it just sends you to FAQ and one goes in circles. Once you finally do find the page where you can send a message, there is no guarantee… Read Full Review

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★☆☆☆☆

“appalling call quality”

Written on: 19/10/2013

Call quality has become so poor that nearly all calls have to be ended prematurely. There are considerable connection delays, then further delays during speech and very muffled, at times inaudible. Any sort of customer service is practically non-existent and to every email I send asking for help, they repeat the same mantra about doing 'test calls' and getting a ;'technical team' to look at it. It's all a lie, nothing happens because there's no-one running the service. I would say. don't bother… Read Full Review

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★★★☆☆

“payment”

Written on: 03/10/2013

i have tried for hours to pay my bill but cannot since my debit card was lost, no way to contact them. I am desparate to pay… Read Full Review

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