Written on: 19/10/2013
Call quality has become so poor that nearly all calls have to be ended prematurely. There are considerable connection delays, then further delays during speech and very muffled, at times inaudible. Any sort of customer service is practically non-existent and to every email I send asking for help, they repeat the same mantra about doing 'test calls' and getting a ;'technical team' to look at it. It's all a lie, nothing happens because there's no-one running the service. I would say. don't... (read more)
Written on: 28/10/2012 by Moneysaver321 (1 review written)
Do not use 18185 if you want to save money. They take the money twice and refuse to refund it. First of all they sent an email saying the bank wouldn't pay the direct debit (possibly due to me not using 18185 for a long time), it was still set up on my bank account. I was made to pay by card and told to set up the direct debit again. I did this and the 1st of the next month, they took the same amount by direct debit. 18185 have accepted they owe me money but refuse to return it and say I... (read more)
Written on: 12/04/2012
Be warned, if you have them send you an email stating that you must pay them then expect to have them again take money from you: You end up paying twice. You cannot get through to them for love nor money. (read more)
Written on: 12/03/2012 by Heinz (1 review written)
I've been with 1899, 18185 and 18866 (yes, I have accounts with all 3 and use the one that's cheapest for the particular destination I'm calling) for 6½ years and can count on the fingers of one hand the number of times a call has failed or the connection has been so poor that I had to disconnect and re-dial. The savngs I've made (the GL makes 40+ minute calls to her sister in Spain each week and, at 4p connection + 1p/minute, there's no need to worry about her racking up a big bill). (read more)
Written on: 10/03/2012 by BrightonVoyager (2 reviews written)
We have been using 18185 for the past three years to call Thailand Europe and Australia, we were delighted with the possibility of making cheap calls for family and business purposes; the bill at the end of the month was always surprisingly low; an unusual occurrence. Australia is still ok, so is Germany but unfortunately calls to France and Thailand, have been rendered impossible by the poor quality of reception. we can hear the correspondent but he or she can’t hear a word we... (read more)
Written on: 15/11/2011 by Idgar (1 review written)
I've just discovered that BT can override their interface and I'm paying twice for the calls! 18185 just shrug it off! DONT USE THEM unless you are sure that your provider cant override the 18185 service.(SERVICE?what service?) (read more)
Written on: 17/05/2011
Been with them for years, gets worse year after year. Terrible connection (almost always does not connect). The other side does not hear any ringtone (on most occasions I had to text them or ring them to pick up the phone which beats the whole purpose of trying to get a cheap call!). Keeps ended up into a voicemail (kept getting charged each time). Drops frequently when connected, poor reception.
Don't know why I didn't leave sooner (too lazy maybe). But have now cancelled my account and... (read more)
Written on: 12/05/2011 by LizMac (7 reviews written)
My daughter lives in Jersey, Channel Islands. We were both spending a fortune on calls - me with BT and her Jersey Telecom.
I signed up with 18185 and all my calls now cost only 5p with zero p. per minute. As my daughter is not with BT her calls are internation so I always do the calling.
I have had no problems to date and have saved lots of p. The inability to locate or call a customer service does worry me somewhat as does the visibility of my bank account details when I log in.
I... (read more)
Written on: 10/05/2011
I work in a school and signed up for 18185 after my brother highly recommended the service. It was excellent until recently when they stopped the texting service. What are we supposed to do now? Everything was working so well but now I have major problems because I have to use my own phone to send text messages and its costing me money. (read more)
Written on: 16/04/2011
The system works reasonably well, all apid via direct debit monthly and only occasionally does it suffer poor connections but as I had forgotten to print off 2010 invoices I needed to contact them -that's when I realised it was impossible to query anything as their link to "customer services" email went via the FAQs which merely looped back to the start so I could never get an email address for customer services or any tel no- they are uncontactable which worries me if there is a money issue... (read more)
Written on: 12/04/2011
I have been with them for many many years and the system was excellent - the basic function still works well, but now they are slipping - they put the connect price up with out informing you by email, and now they have removed the text service without notice finally and they is no way of contacting them - that is disgraceful!! such a pity that a good product that works well dont have a long term commitment to get bettter and better - they are just stale now! and on the way down. The first... (read more)
Written on: 09/04/2011 by tinytotso (1 review written)
This service is not what it used to be I could not recomend it at all . Try contacting them when it says contact us your waisting your time.I am getting very worried and think I will be telling every one not to bother.
I could not give one star.raring.
overall just down right poor (read more)
Written on: 04/04/2011
18185 have blocked my phone since last Friday as they said I owe money. My account is fully up to date though I did owe a bill for just 47p to 18866 which they did not collect as my card had been renewed and they must have had the wrong expiry date or last three digits. The card was updated and bill paid & I can use 18866 with no problem yet 18185 still have my account blocked. I opened a new account on Friday with 1899 and today that has been blocked as they say I owe money to either... (read more)
Written on: 31/03/2011
Used for about 6 years. Faultless. Don't think I've ever failed to get through to a number. Use it 4 to 5 times every day. Use to other countries weekly without problems at unbelievably low prices. Quality is as normal as you would get with an ordinary BT line. (I suspect that most of these cheap companies rent the spare lines off BT anyway.) Billing has never been a problem but then again I've never tried to change accounts or numbers with them.
I really should not comment on Customer... (read more)
Written on: 19/01/2011
Be careful if you move house. I have and was allocated a new landline number. When I tried to register the new number on my existing a/c with 18185, I was prevented as the previous person who had the number held a 18185 a/c but hadn't bothered to notify them. I gave them a week's notice to try and confirm with the previous person that it wasn't now their number. A month on I'm waiting to hear how they propose I reimburse that person as I need a service like this as I don't have inclusive day... (read more)
Written on: 05/01/2011
bad service, no customer service number, today received an invoice on my credit card, seems dodgy I think their payment methode is not secure, be carful, I am terminating the service if I can get hold of someone (read more)
Written on: 03/12/2010
I've used their service only to find I keep paying twice - once to Orange and then again to them. When I email them I NEVER get a reply (read more)
Written on: 20/10/2010
I recieved no customer service - go ahead and try to send them an email under contact us on the web and see what happens! Nothing (read more)
As rated by real users
" Primus broadband " Read More
" Impressively bad customer service " Read More
" REFER THEM TO OFCOM DO NOT BE BULLIED " Read More
" 'Fantastic lets party!' Cancelled during cooling off period. " Read More
" Awful don't touch with a bargepole " Read More