Explorica Reviews

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★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“THE WORST EVER!”

Written on: 11/07/2014

OUR DAUGHTER GOT HER PASSPORT STOLEN THE DAY BEFORE A SCHOOL TRIP TO EUROPE AND THEY DIDN'T WANT TO RESCHEDULE THE TRIP EVEN THOUGH WE PAID FOR THE INSURANCE. WE WANTED TO SEND OUR DAUGHTER TO EUROPE BY OUR OWN EXPENSE AS SOON THE NEW PASSPORT ARRIVED AND WENT TO THE AIRPORT TO ASK FOR THE AIRLINE TO KEEP THE RETURNING TICKET FOR HER TO GET HOME FROM EUROPE AND THEY TOLD US THAT EXPLORICA WAS THE ONLY ONE COULD DO IT SINCE IT WAS A GROUP BOOKING. SO WE CALLED THEM BACK IN FRONT OF THE AIRLINE… Read Full Review

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★☆☆☆☆

“Worst travel trip ever. Never go with Explorica”

Written on: 17/06/2014 by JonasMacKay298 (1 review written)

This is by far the worst service ever received. On our first day of arrival for our Washington DC and New York trip, we were stuck at the airport for over 4 hours waiting for a bus. The first hour and a half we waited for a bus that was late. When the bus arrived it broke down as we entered we waited another hour before they told us they are going to send us another bus. It is irritating spending this money only to be taken a day off our trip waiting for them to fix our transportation… Read Full Review

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★★☆☆☆

“Food was terrible and hotels tiny”

Written on: 01/06/2014 by MarissaFitzsimmons397 (1 review written)

Just returned from a high school tour of Spain and France with Explorica. The food was terrible. We would walk through town past many affordable restaurants to eat at some hole in the wall that had an agreement with Explorica and the food was awful. Plain yogurt was dessert one night. Breakfast at one hotel was two pieces of bread. If we had been allowed to pay for our own meals like we did with lunch we could have had a much better experience with cheaper restaurants featuring local food that… Read Full Review

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★★★★★

“Two Trips and counting!”

Written on: 06/10/2013

Two trips to Costa Rica...so far. I'd totally recommend this company to anyone. The pricing is very reasonable for all you get. Our tour guides are local with numerous contacts everywhere we went. Safety was never a concern. The hotels have been good - some less and some ridiculously awesome! I've appreciated the help they give along the way: answers to questions, power points to show, posters to put up, etc... The online ability to pick a trip and customize it is very cool. Collecting… Read Full Review

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Amanda.martin.7509's Comment

Written on: 26/06/2014

What were the ages of your travelers? Do you happen to remember the names of the hotels in which you stayed?

THANKS!

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★★★★★

“Superior personable service”

Written on: 02/07/2013 by LeslieWilkie (1 review written)

I have worked with this company since 2004 and have received excellent service and value. Explorica works with me and my students to provide a safe, educational, and fun tour experience. I have toured NYC, Boston, London, Paris, Rome, and Puerto Rico with Explorica and have never been disappointed! I recommend Explorica for all your student travel! Well done Explorica!… Read Full Review

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Johio's Response to LeslieWilkie's Review

Written on: 21/10/2013

LeslieWilkie: what school do you work for? Would you be willing to field some additional questions? Thanks!

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Lesliewilkie's reply to Johio's Comment

Written on: 23/10/2013

I work at Dickinson High School. What questions do you have?

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★★★★★

“Very good experience at a good price”

Written on: 02/05/2013 by marcos51 (1 review written)

I changed to explorica after the company I traveled with (4 times) raised their prices quite sharply. I was a wary, as I was very happy with the quality of the company I had worked with, but decided to give explorica a try. Explorica delivered the same quality or better on everything, 20 - 25% less than the other company. There were a couple of less than stellar meals, and I am concerned that Explorica seems to have a lot of turnover (two people with whom I worked on planning left the… Read Full Review

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Johio's Response to marcos51's Review

Written on: 21/10/2013

Marcos51: WOULD YOU BE WILLING TO FIELD SOME ADDITIONAL QUESTIONS? PLANNING A SCHOOL TRIP! THANKS.

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★☆☆☆☆

“i undertsand that there are many happy custumers...”

Written on: 21/04/2013

i undertsand that there are many happy custumers however, the custumer service is horrible, i pays over 2,000 after i couldnt pay anymore and they havent given me my money back even after i bought insurance!!! till this day im still fighting over my money. never doing this again… Read Full Review

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Johio's Comment

Written on: 21/10/2013

did you ever resolve your issues? Did you receive a refund?

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★★★★☆

“I've read the negative reviews; must add my 2 euros :)”

Written on: 10/04/2013 by JoePa (1 review written)

I am French/Spanish teacher and have been taking groups to Europe since 1981. I started with CHA and now travel with Explorica. I believe this summer will be my 6th tour with Explorica. I go about every other year. We all know these are not five-star tours. Not for these prices! I believe many of the problems and complaints I have read about here could have been avoided or at least minimized by having a group leader who had done his/her homework. I felt it was my responsibility to… Read Full Review

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Akflygirl's Response to JoePa's Review

Written on: 11/10/2013

Thank you! This has helped immensely!

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Johio's Response to JoePa's Review

Written on: 21/10/2013

thanks so much for all this great detail!

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★★★★☆

“Explorica Does It All!”

Written on: 12/03/2013 by skinnerp (1 review written)

Our 2014 East Coast Trip will be our 5th trip with Explorica. Every trip seems to get better. I used other student tour companies that were all fine, but I felt I always receive more from Explorica for the money. We used to do 4 day trips that we can do 7 days with Exploricia. We travel every two years. I do very little advertising other than set up a meeting and put out a few reminders. The previous travelers come back all excited about their trip and line up my group for the next trip. In… Read Full Review

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★★★★★

“I love this company!”

Written on: 01/03/2013 by Karen_Miller (1 review written)

In 28 days, I am leaving with my students on my third trip with Explorica. I have never worked with a student travel company that is so personal. Explorica has great customer service and fantastic tour consultants. I have had customized tours and asked for things that were not on any itinerary added for me. I have never had a problem on tour and the guides have always been very knowledgeable and deal well with children. I can not think of one thing that I have had an issue with with this… Read Full Review

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★★★★★

“They Always Surpass Expectations”

Written on: 28/02/2013 by Joncjm (1 review written)

I have travelled with Explorica five different times. The individualized attention that their prograam consultants provide is invaluable. In addition, they have many outstanding tour directors to lead your tour. I have been approached by other tour companies to switch but I felt like I was a number rather than an individual with them. The price and quality of their tours can not be beat. Every tour has been amazing and then some. If you pick Explorica, you will have an amzaing… Read Full Review

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★★★★★

“Go with the BEST!”

Written on: 28/02/2013 by ellen_teach (1 review written)

After several terrible experiences with two other touring companies, I went on a trip with Explorica. I shared my previous problems and made sure they understood that I would move on if they didn't meet my expectations. Not only were my expectations met, they were exceeded in all areas! I have traveled with Explorica for several years now and will continue to do so. I still check their competitors for pricing, and when I have found a price that is less (comparing apples to apples) Explorica… Read Full Review

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★★★★★

“Authentic experiences, easy on teachers”

Written on: 25/02/2013 by booorak (1 review written)

They offer more, authentic experiences for a better price, than any of the competitors I’ve shopped including ACIS, EF etc. Their program coordinators and tour directors are knowledgeable and responsive to the desires I have had for my various tours. The ability to do everything online from tour customization to registration and payment makes my life so much easier as a teacher, and they continue to do more with technology all the time. When issues have come up, they have always responded… Read Full Review

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★★★★★

“Excellent student tour company”

Written on: 24/02/2013 by TravelingTeacherSD (1 review written)

Having travelled with many companies, I can whole heartedly endorse Explorica. From the moment I began the journey with Explorica I was personally connected to one person at the local office. I knew her name and she knew mine and my needs. The hotels nearly all exceeded my expectations. In the chance one didn't, Explorica made up for it on tour! Student tours are not luxury experiences by any company and yet we stayed in hotels and at at restaurants I have been to before on more expensive… Read Full Review

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★★★★★

“Trip of a lifetime!”

Written on: 23/02/2013

Our trip, from start to finish, was smooth and enjoyable. The hotels were good. I love that some were family run and we got to meet the owners first hand. The guides, especially our tour director, were outstanding. We always felt safe, well fed, and well informed. Despite rain hitting us for multiple days in Athens, we truly experienced Rome and Athens and it will impact our students for a long time to come. This is the first tour that I've led with Explorica and now I can't imagine doing it… Read Full Review

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★★★★★

“Very accessible to ideas!”

Written on: 22/02/2013

I have traveled with this company for the past few years. I have been able to design the trip based on my past experiences and so I am always happy with the results. They always listen to my concerns about hotels and restaurants and they are easy to work with. My group normally includes 30-37 students and 6 chaperones. Phil Todisco is the best! He and I have worked together for the past three years and he always works hard to see that we are satisfied. What I despise, truly despise, is… Read Full Review

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★★★★★

“Outstanding Company with Great Service”

Written on: 22/02/2013 by AvidTraveler1 (1 review written)

My husband and I are both teachers and have traveled over 10 times now with Explorica tours. The company is amazing. We have never been disappointed with the customer service, the tour details, or the tour directors (guides). Our tours have been to Central and South America and to Europe numerous times. Teacher's concerns will be addressed if you make them known. We have no intention of changing to another company… Read Full Review

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★★★★★

“A breath of fresh air.”

Written on: 15/02/2013

After two trips with EF and feeling like I'm nothing more than a number, Explorica has been a breath of fresh air. My program consultant, has been patient and informative. More importantly, she calls me when it works for me, not all day every day until I commit.She actually listens to my needs even after I have committed to travel with them. My tour hasn't left yet, but if the trip is anything like the service I've received so far, I’ll be traveling with this company for years to come… Read Full Review

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★☆☆☆☆

“Nightmare!!!”

Written on: 04/02/2013

I haven't even gone on the trip yet and everything has gone wrong. Explorica changed the month of my trip without even letting me know. i tried to cancel and they were going to charge me a $1000 for canceling when they changed the dates not me. i asked if i could take a different trip and they are going to charge me $300 for transferring to another trip. i don't understand how they can do this to people. when i call they just say "sorry we can not help you, we did not guarantee the dates for… Read Full Review

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Meday's Comment

Written on: 05/03/2013

If you read the terms, they can't guarantee any trip date without at least 10 paying participants. So it doesn't matter how early you book it -- you need a big enough group to lock in the date!

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★☆☆☆☆

“Misrepresentation”

Written on: 18/12/2012

I had called them a couple of weeks ago to enquire about my daughter participating in one of their trips. They informed me that I could do the land only but that they would not know what flights they were taking until 30 days prior to departure. Today I received an email telling me that the flight has gone up $75.00 because I booked late (this is in addition to the late fee that was incurred). The part that I find surprising is that how could they know about the increase in the cost of the… Read Full Review

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